level 1 helpdesk support
Randstad ¡ Posted today
About the role
Role As the Level 1 Support Officer, you will be an integral part of a compact IT helpdesk team. You will act.... About You Hands-on experience in IT Helpdesk or Level 1 Technical Support. Familiarity with Windows operating systems, basic network
IT Support Engineer (Service Desk)
Steadfast Solutions ¡ Posted today
About the role
our change-control process What you'll bring - Minimum 2 years working on a service desk (IT support or helpdesk) (MSP... of all kinds rely on to keep their technology humming. We support small and medium organisations across many industries, making
Technical Support Officer
Colliers International ¡ Posted today
About the role
-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key... part in delivering exceptional technical support and contributing to a collaborative, high-performing team. Reporting
Technical Support Officer
Colliers International ¡ Posted today
About the role
-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key... part in delivering exceptional technical support and contributing to a collaborative, high-performing team. Reporting
Business Support Specialist
Level Group Australia ¡ Posted 2 days ago
About the role
: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools. Software Adoption...About Level Group ANZ Level Group is ANZâs fastest growing trans-Tasman trade network built to support independent
Business Support Specialist
Level Group Australia ¡ Posted 2 days ago
About the role
: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools. Software Adoption...About Level Group ANZ Level Group is ANZâs fastest growing trans-Tasman trade network built to support independent
Business Support Specialist
Level Group Australia ¡ Posted 2 days ago
About the role
: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools. Software Adoption...About Level Group ANZ Level Group is ANZâs fastest growing trans-Tasman trade network built to support independent
Business Support Specialist
Level Group Australia ¡ Posted 2 days ago
About the role
: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools. Software Adoption...About Level Group ANZ Level Group is ANZâs fastest growing trans-Tasman trade network built to support independent
Tech Support Team Lead
Ghanda Clothing ¡ Posted 3 days ago
About the role
We're on the hunt for a hands-on Tech Support Team Lead to join the #GhandaGang in South Geelong, VIC! Join the fun.... About the role Reporting directly to the IT Manager, you'll lead our Tech Support team while staying firmly on the tools
Care Support Helpdesk Worker
State Government of Victoria ¡ Posted 4 days ago
About the role
of Home Care Service providers and peak organisations to support best outcomes for children in statutory care. The Care... Support Help Desk provides a critical role across the North Division in undertaking care support activities for children
ICT Support Officer
Direct it ¡ Posted 4 days ago
About the role
and managing the Helpdesk system and processes Providing client support to users and ensuring that user's requests are understood...Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle
Hardware & SaaS Technical Support Representative
BruntWork ¡ Posted 5 days ago
About the role
are necessary to ensure seamless support and service delivery. Responsibilities Helpdesk & Support Lodge, triage and manage..., technical support, or customer service role. Strong written and verbal communication skills. Experience working with helpdesk
Technical Support Specialist
Caulfield Grammar School ¡ Posted 6 days ago
About the role
-3 years in a similar IT/AV Service Desk or IT Helpdesk support role. Solid experience in problem analysis.... You will also inspire and support teaching staff to deliver high-impact learning experiences that challenge, motivate, and nurture every
Customer Service Travel Helpdesk
Allianz ¡ Posted 7 days ago
About the role
Customer Service Travel Helpdesk Location: Brisbane, Australia Company: Allianz Partners About the Role... Join Allianz Partners as a Customer Service Consultant in our Travel Helpdesk team. In this role, youâll deliver exceptional
APS3 Helpdesk Officer
Hays ¡ Posted 9 days ago
About the role
contracted workforce for the helpdesk will be specially trained to provide first-level phone support, to enable Australians... to prevent and respond to cybersecurity incidents. Helpdesk Support Officers will: Respond to calls/emails to the Cybersecurity
IT Helpdesk Technician
Sirius. ¡ Posted 13 days ago
About the role
-on IT & Systems Support Technician to join their team. This role offers a balance of in-office remote support and on-site..., delivering end-to-end support across systems, user devices, and network infrastructure. Key Responsibilities Tier 1-2
IT Helpdesk Technician/ Network Administrator
Recruitment Innovations ¡ Posted 13 days ago
About the role
have worked in network support or helpdesk positions. Salary range is $70,000-$85,000pa commensurate with experience. Fulltime...Leading Edge Computers are currently looking to recruit an experienced and qualified IT Helpdesk Technician/ Network
IT Helpdesk Team Leader
Hays ¡ Posted 17 days ago
About the role
Your new company A leading National Managed Service Provider based in Adelaide's Inner North-West requires a Helpdesk... Within this challenging and rewarding position, you will be responsible for: Leadership and management of 10x Helpdesk Technicians
Level 1 Helpdesk Technician â Melbourne
Hays ¡ Posted 26 days ago
About the role
Your new company A leading National Managed Service Provider based in Adelaide requires a Level 1 Helpdesk Technician..., you will be: Providing 1st level IT support both remote and onsite for a broad client base. Maintaining relationships with clients
Facilities Helpdesk
Hays ¡ Posted 31 days ago
About the role
Are you an organised facilities helpdesk or maintenance coordinator with experience coordinating maintenance, managing... organisation making a genuine impact across Victoria's housing sector. We are seeking a Facilities Helpdesk/Maintenance
Level 2 Service Desk & Onsite Engineer
blueAPACHE ¡ Posted today
About the role
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. The Role We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney. Our office is based in the heart of Sydney CBD and this role will consist of L2 Onsite Engineer work with adhoc travel between customer sites which are both located within Metro and Regional NSW. You will also provide helpdesk/support work in our office when not required onsite. The successful candidates will have previous MSP experience and provide helpdesk and excellent Field Services Support to ensure the smooth operation of IT services for our customers. Requirements 2 years of experience working within a Service Desk or Field Services role. Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN). 2 years Active Directory, DNS, DHCP and group policy experience 2 years experience working with a ticket management system. Experience with Onsite Field Services work essential. Excellent communication skills. Qualifications A valid Driver's Licence and your own transport IT degree or Diploma Benefits blue APACHE continues to grow alongside some of Australiaâs leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. We offer options for you to interview virtually. blueAPACHE oďŹers an environment to make a real diďŹerence, develop careers within a supportive and rewarding environment. Regular social events and an awesome culture â work with a team of experts in their field Health Insurance discount with Medibank Discounts on 1000âs of products Novated leasing available for all employees Employee Assistance Program from The Mind Room Ongoing training and development including paid certifications. Quality hardware and laptop provided. Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it! Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.
IT Support Engineer (Service Desk)
Steadfast Solutions ¡ Posted today
About the role
About Steadfast Solutions Steadfast Solutions is an Australian managed IT services provider (MSP) that businesses of all kinds rely on to keep their technology humming. We support small and medium organisations across many industries, making their IT secure, reliable and refreshingly hassle-free. Our service desk is growing, and we're after an engineer who loves solving problems and looking after people. About the role As an IT Support Engineer on our service desk, you'll be the friendly first and second point of contact for our clients, resolving day-to-day IT issues remotely and, when needed, on site. You'll work across Microsoft 365, Windows, networking and security, logging your work in Autotask and documenting as you go in IT Glue. This is a hybrid role based in Brisbane, splitting your time between our Paddington office and home. What you'll be doing - Responding to and resolving support tickets by phone, email and remote session, meeting our response and resolution SLAs - Troubleshooting Microsoft 365 (Outlook/Exchange, Teams, SharePoint/OneDrive), Windows desktops and common business apps (Office, Adobe, browsers) - User administration: password and MFA resets, new account setup, distribution lists and permissions - Onboarding and offboarding client staff, including mailbox and access changes - Actioning security items: verifying suspicious and phishing emails, applying firewall and web-filtering changes - Managing SSL certificate and DNS record renewals - Supporting backup, patching and monitoring tools (such as N-able) and escalating alerts - Documenting solutions, procedures and client environments in IT Glue - Escalating complex issues to senior engineers and following our change-control process What you'll bring - Minimum 2 years working on a service desk (IT support or helpdesk) (MSP experience is a big plus) - Solid working knowledge of Microsoft 365 and Windows environments - Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) and core security concepts - Excellent communication and customer-service skills; you can explain technology simply and stay calm under pressure - Strong prioritisation and time management across a busy ticket queue - A methodical, document-as-you-go approach - Full Australian working rights and a current driver's licence (occasional client site visits) Microsoft certifications Required, or willing to obtain within your first few months (we'll support you): - MS-900: Microsoft 365 Fundamentals - AZ-900: Microsoft Azure Fundamentals Desirable, or a growth path we'll help you complete: - SC-900: Security, Compliance and Identity Fundamentals - MD-102: Endpoint Administrator Why join us - Hybrid working, with a mix of our Paddington office and home - A clear, supported path to L2/L3 and further certifications - Ongoing training and exposure to a broad, modern tech stack - A supportive, close-knit team in a growing Australian MSP - Competitive salary of $80,000 - $90,000 superannuation, based on experience How to apply Click apply and send us your resume with a short note on why this role suits you. We review applications as they come in.
IT Support Coordinator
Kieser Therapy Pty ¡ Posted today
About the role
Make an Impact with Kieser About Us At Kieser, weâre more than a network of Physiotherapy and Strength & Conditioning clinics. Our mission is to help people live stronger, healthier lives through science-backed exercise and rehabilitation. Our team of Physiotherapists, Exercise Physiologists and Exercise Scientists work together to deliver client care thatâs evidence-based, innovative and focused on long-term outcomes. Weâre growing fast and are on the lookout for like-minded professionals to help shape the future of health in Australia while building a career they enjoy. Why Youâll Love This Role Join out team as a IT Support Coordinator and make a real difference. Youâll be providing essential technical support for all team members across the Kieser Australia network. This role assists with managing our M365 tenancy and acts as a front-line liaison for our in-house software development team, ensuring seamless IT operations. Reporting to the IT Support Lead, this role is performed from National Clinic Support and supports a hybrid working arrangement in line with organisational policies This isnât just a job, itâs a chance to play a role in empowering people to live life to the fullest. What Youâll Do Provide technical support to end-users for M365 applications, Internal systems (Logic and Kieser Konnect) and other IT systems. Offer level 1 support for Logic and Kieser Konnect, including troubleshooting, simple user training, and documenting technical procedures Respond to and resolve support tickets in a timely manner, maintaining detailed documentation of issues and resolutions. Manage the M365 tenancy, including user account management, application support, security configurations, and ensuring ongoing compliance with company policies and security requirements. Monitor system performance and proactively identify potential issues to ensure the reliability and availability of IT services Create and maintain user guides, FAQs, and support documentation to facilitate self-service support. Work closely with cross-functional teams, including IT, development, and operational staff, to understand and address technology needs What Weâre Looking For If you thrive in a fast-paced environment, enjoy helping others, and have a passion for technology, problem-solving, and delivering great support, weâd love to hear from you. Must-haves Valid working rights in Australia Ability to trouble-shoot and diagnose IT problems with a view to correcting or passing to appropriate teams for resolution Ability to interact with staff and clients to understand issues and explain resolutions Ability to work collaboratively with cross-functional teams and external IT service providers Superior attention to detail, accuracy and quality of work Effective time management and organisational skills Nice-to-haves: Experience in providing training or user support in a corporate or healthcare setting 2 years of experience in an IT support role, preferably in a helpdesk or technical support environment Familiarity with ticketing systems and remote support tools Formal IT training Whatâs In It For You Structured onboarding ongoing professional development Clear career pathways and leadership program Fun team culture, social events, and wellbeing programs Free access to Kieser facilities discounted family memberships Recharge Leave (1 day) Birthday Leave (half day) 12 weeks paid parental leave for primary carers Opportunities to participate in domestic & international outreach programs Leadership programs Our Commitment to Diversity We celebrate diversity and strive to create an inclusive, supportive workplace where everyone feels valued. If youâre passionate about health and want to make an impact, weâd love to hear from you. If youâre ready to start a career with Kieser, apply now! Only short-listed candidates will be contacted.
Customer Experience Representative
Federal Group ¡ Posted 1 days ago
About the role
About Odyssey Gaming Services Odyssey is a trusted technology partner to gaming venues across Australia, delivering innovative solutions that help customers improve performance, efficiency and growth. Proudly part of Federal Group, Odyssey combines industry expertise with a strong focus on customer service, innovation and long-term partnerships. We are seeking a Customer Experience Representative to join our Customer Experience team. As the first point of contact for customers, you'll play a key role in delivering exceptional service and support across a multichannel contact centre environment. This is an opportunity to make a genuine difference by helping customers solve problems, navigate solutions and enjoy a seamless experience with Odyssey. What can you expect from a day in this role? No two days are the same. You'll be supporting customers across a range of communication channels, responding to enquiries, resolving issues and providing guidance on Odyssey's products and services. You'll work closely with colleagues across the business to find solutions, simplify complex information and ensure customers receive timely, accurate and personalised support. This role is all about creating positive customer experiences, building trust and delivering great outcomes. You'll be empowered to use your judgement, take ownership of customer enquiries and contribute to continuous improvements within the team. What will you bring to the role? You'll be a customer-focused professional who enjoys helping people and takes pride in delivering outstanding service. You'll have strong communication skills, a proactive approach to problem solving and the ability to remain calm and adaptable in a fast-paced environment. Previous customer service experience is essential, while experience within a contact centre, helpdesk or technical support environment will be highly regarded. You'll be a collaborative team player who is eager to learn, open to feedback and committed to creating positive experiences for every customer interaction. Why join Odyssey? At Odyssey, you'll be part of a supportive and collaborative team that values growth, development and customer excellence. You'll have the opportunity to build your skills, work with industry-leading technology solutions and contribute to a culture that puts customers at the heart of everything we do. Interested? Take the next step and apply now If you would like to learn more about this opportunity, please reach out to [email protected] Alternatively, click Apply and follow the steps to submit your application. Applications will be reviewed as received and an appointment may be made before the closing date, so don't delay in applying. If this role isn't quite right for you but you're interested in opportunities across Federal Hospitality or the broader Federal Group, visit www.federalhospitalitycareers.com.au to view our current vacancies.
Service Desk Engineer
New Era Technology ¡ Posted 2 days ago
About the role
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes â putting people first, embracing continuous learning, and thriving through collaboration and inclusion â we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of workâtogether Be one of our talented Service Desk Engineers! What is the role This is a full-time, 38-hour per week and onsite role in our Brisbane office. As a Service Desk Engineer, you will be responsible for providing technical administration of automated monitoring services, and support both internal and external clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service. The following include but may not be limited to the responsibilities of the Service Desk Engineer: Provide first-line technical support via phone, and a ticketing system for Level 1 IT issues. Log, categorize, prioritize, and track incidents and service requests in ConnectWise/Autotask Ticketing tool. Troubleshoot and resolve issues related to: User account management (password resets, unlocks, access requests). Desktop/laptop hardware & software (Windows/macOS, Office 365, printers, peripherals). Basic network issues (Wi-Fi, VPN, DNS, DHCP). Common business applications (SaaS tools, email, collaboration software). Escalate complex or unresolved issues to Senior Engineers with detailed notes. Ensure all tickets are resolved or escalated within agreed SLAs. Maintain clear, professional communication with end-users and set resolution expectations. Follow knowledge base articles (KBAs) and update IT Glue documentation as needed. Assist with client onboarding/offboarding (user setup, remote equipment provisioning). Perform basic Active Directory & Microsoft 365 admin tasks. Use remote support tools (TeamViewer, RMM, Screen Connect) to assist users. Adhere to IT security policies and report potential risks (phishing, malware). Contribute to process improvements and knowledge sharing within the team. Who we are looking for The ideal candidate is passionate about technology, enjoys helping people, and is looking to build a career in IT support. You will have excellent communication skills, a customer-focused mindset, and a willingness to learn and grow within a collaborative team environment. A successful candidate for the role needs to have: Minimum 1 year experience in a Service Desk, Helpdesk, Technical Support, or Customer Service role. Strong customer service and communication skills with a professional phone manner. Basic troubleshooting skills across Windows desktops, Microsoft 365, printers, and common business applications. Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN. Ability to follow processes, manage priorities, and maintain accurate ticket records. Strong problem-solving skills and a willingness to learn. Ability to work collaboratively within a team environment. Current Australian driver's license. Certificate IV in Information Technology (or currently studying) is desirable. Recent IT graduates or candidates working towards industry certifications will be considered. Microsoft Fundamentals, CompTIA A, or ITIL Foundation certifications are highly regarded but not essential. Previous experience in an MSP environment is advantageous. Exposure to ConnectWise, Autotask, or other ticketing systems is beneficial. Familiarity with Microsoft 365 administration. Exposure to Azure, Intune, or Entra ID. Experience using remote support tools. Understanding of backup, endpoint security, and monitoring concepts. What we offer A friendly team environment with a strong technical support network Broad range of options for training and developing your IT skills Opportunity to work with the IT industry's latest technologies Internal career growth for high performers and IT super-stars Cost price on products from our suppliers Lunches and snacks provided Bonuses and incentives for upskilling Comprehensive Employer Assistance Program Referral bonus New Era Technology, LLC., and its subsidiaries (âNew Eraâ âweâ, âusâ, or âourâ) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (âSolutionsâ). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com . If you suspect fraudulent activity, please contact us immediately at [email protected] .
[LPS] Data Centre Operator
Lenovo ¡ Posted 3 days ago
About the role
Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked 153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worldâs largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovoâs continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). To find out more visit www.lenovo.com and read about the latest news via our StoryHub . Description and Requirements Job duties ⢠Facility Monitoring: Oversee data center infrastructure including power, cooling, fire suppression systems, and coordinate preventive maintenance with vendors. ⢠Incident & Problem Management: Act as the first point of escalation, coordinating responses to incidents and assisting in problem resolution. ⢠Access Control: Manage visitor entry and equipment movement to ensure strict compliance with security protocols. ⢠Environmental Patrols: Conduct routine inspections to maintain a safe and efficient operating environment. ⢠Helpdesk Support: Provide timely assistance to users by handling inquiries, requests, and troubleshooting issues. ⢠Operational Support: Assist with inventory checks, site maintenance, and preparation of operational reports Job requirements ⢠Higher Diploma or above in a relevant discipline ⢠Minimum 5 years of experience in data center operations (candidates with less experience may also be considered) ⢠Customer-oriented with passion, patience, and caring attitude. ⢠Good interpersonal and communication skills. ⢠A team player with positive attitude, proactive, detail and result oriented mindset, fast learner, able to change, able to work independently and under pressure. ⢠Willingness to work on a 24/7 shift rotation LPS Additional Locations : * Hong Kong * Hong Kong Go back Apply If you require an accommodation to complete this application, please contact [email protected]
Level 2 ICT Support Engineer
P and C Partners ¡ Posted 3 days ago
About the role
The Company There is a point in an IT support career where following somebody else's troubleshooting guide stops being enough. You know enough to work out why something has broken, you are comfortable moving between Microsoft, networking and infrastructure, and when a ticket lands in your queue you would rather own it than find somewhere else to send it. That is roughly where this business needs you. Our client operates a Managed Services environment supporting customers across a broad range of technologies. The support structure runs from Level 1 through to Level 3 and specialist engineering resources, with Level 2 sitting in the middle: technical enough to take on the harder problems, but still close enough to customers to understand what those problems are actually stopping them from doing. They are not looking for somebody who has spent years specialising in one corner of IT. They need an MSP all-rounder who is comfortable moving between Microsoft 365, networking, infrastructure, endpoint management and general troubleshooting across multiple customer environments. The Role Working within the ICT Managed Services team and reporting to the Managed Services Team Lead, the Level 2 ICT Support Engineer takes ownership of complex issues and tickets that cannot be resolved at Level 1. Some will be Microsoft 365 problems. Others might involve hardware, software, networking or broader infrastructure. The common thread is that you are expected to troubleshoot properly, communicate with the customer and see the issue through, escalating to Level 3 or the appropriate technical team when required. It is a hands-on support role and deliberately so. Alongside escalated tickets, you will monitor customer systems, assist with deployments, maintain technical documentation and help Level 1 Engineers develop their own troubleshooting capability. Duties will include, but not be limited to: Providing second-line support for complex hardware, software and network issues Taking ownership of escalated issues from Level 1 and escalating to Level 3 or relevant technical teams when required Diagnosing and resolving technical problems while minimising disruption to customers Supporting and administering Microsoft 365 tenants Working across networking, infrastructure and endpoint technologies Communicating proactively with customers throughout the resolution of technical issues Monitoring customer systems and networks to identify potential issues Assisting with project deployments and technical delivery Maintaining accurate ticket notes, resolutions and follow-up actions Contributing technical documentation and solutions to the knowledge base Providing guidance, training and support to Level 1 Engineers Working towards contracted SLAs and maintaining accurate time and utilisation records Contributing to improvements across Managed Services processes and ways of working These responsibilities reflect the Level 2 accountabilities set out in the position description. About You You are probably the person people already come to when the obvious fix has not worked. You are not limited to Microsoft 365, and support is not a small part of a broader Systems Engineer position. You genuinely enjoy troubleshooting and have enough breadth to move between different technologies and customer environments without every unfamiliar issue immediately becoming somebody else's problem. An MSP or Managed Services background is important here. You understand what it means to have different customers, different environments and multiple tickets competing for your attention. You can investigate an issue properly, document what you have done, keep the customer informed and recognise when something genuinely needs to move further up the escalation path. Technical capability matters, but so does the way you deal with people. Customers need somebody who can understand the problem, explain what is happening without hiding behind technical language and remain calm when the issue matters to the person on the other end. Skills & Experience To be effective in this Level 2 ICT Support Engineer role, you will likely bring: 3 years' experience in technical support or helpdesk environments At least one year operating in a Level 2 support capacity Experience within an MSP or Managed Services environment Experience supporting and administering Microsoft 365 tenants Good working knowledge of Windows and Mac operating systems Strong networking knowledge and troubleshooting capability Experience with server administration and broader infrastructure support Exposure across network and infrastructure technologies such as Fortinet, Meraki and Azure IaaS, or Microsoft Modern Workplace technologies including Microsoft 365, Microsoft Teams, TIPT and Microsoft Intune Strong troubleshooting skills across hardware, software and network issues The ability to communicate technical concepts clearly to non-technical customers Strong customer service, documentation and attention to detail The ability to manage changing priorities and multiple technical issues at once The confidence to guide and support more junior engineers A relevant IT qualification is highly regarded, as are intermediate certifications across the relevant Network & Infrastructure or Microsoft Modern Workplace technologies. What's on Offer The attraction here is the breadth. Rather than being boxed into one technology, you will work across Microsoft 365, networking, infrastructure, endpoints, hardware and software while supporting multiple customer environments. There is a defined escalation structure around you, with Level 1, Level 3, practice engineers and other technical teams working together to resolve customer issues. $85,000 â $95,000 base super , depending on experience Brisbane-based, full-time opportunity Genuine Level 2 responsibility for complex and escalated technical issues Broad exposure across Microsoft 365, networking, infrastructure and endpoint technologies Work across multiple customer environments rather than specialising in a single technology area Collaboration with Level 1, Level 3 and specialist engineering resources Exposure to project deployments alongside day-to-day Managed Services support The opportunity to support and mentor Level 1 Engineers while continuing to develop your own technical capability The business is also open to speaking with strong Level 1 or Level 1.5 Engineers who have the right technical foundation, aptitude and customer service mindset, with salary expectations closer to $70,000 base super . Apply Now If you are an MSP support engineer who likes being the person who actually works out what is wrong, and you want a Level 2 role broad enough that Microsoft 365 is only one part of your day, apply today. Click Apply Now to submit your application or contact Will Gordon at P&C Partners for a confidential discussion.
IT Support Officer
Workers Lifestyle Group ¡ Posted 4 days ago
About the role
Workers Lifestyle Group is entering an exciting period of growth, and we are looking for an ambitious IT Support Officer to join our team and build their career with us. With our established Blacktown venue, community-focused Sports Club and a site located beside the new Western Sydney International Airport, this is an exciting opportunity to join a club group with strong foundations and future potential. About the Role Based at our main Blacktown site, this hands-on position provides day-to-day Level 1 and Level 2 IT support across our three venues. As the first point of contact for IT support, you will troubleshoot and resolve technical issues, provide practical assistance to staff, and help ensure our teams have reliable access to the technology they need to work effectively. Key Responsibilities Provide Level 1 and Level 2 IT support across our three venues. Act as the first point of contact for staff IT support requests and troubleshoot issues promptly. Support PCs, laptops, printers, POS, EFTPOS, AV equipment, connectivity and other workplace technology. Manage user accounts, access, hardware and software, including staff onboarding and offboarding. Support Microsoft 365, Windows 10/11 and core business applications. Liaise with external IT providers and vendors to resolve technical issues and coordinate repairs. Maintain IT asset records, documentation and equipment. Assist with technology upgrades, projects and improvements while minimising disruption to club operations. About You 2â3 yearsâ experience in an IT Helpdesk, Service Desk or similar IT support role. Certificate IV or Diploma in Information Technology, or equivalent practical experience. Strong troubleshooting, problem-solving and customer service skills, with the ability to communicate effectively with technical and non-technical users. Experience providing Level 1 and Level 2 IT support, including hardware, software, connectivity and user access issues. Good working knowledge of Windows 10/11, Microsoft 365 and common workplace technology. Relevant IT certifications, including Microsoft or CompTIA, will be highly regarded. How to Apply If you are a reliable, solutions-focused IT professional who enjoys helping people and solving technical problems, we would love to hear from you. Please submit your resume outlining your relevant experience for the role. Please note: Only Australian Citizens or Permanent Residents will be considered for this position.
IT Support Analyst
Sime Motors ¡ Posted 5 days ago
About the role
Company : Hastings Deering (Australia) Ltd What you'll be doing: Hastings Deering is currently on the hunt for an IT Support Analyst (Level 1) to join our team based in Cairns . This is a permanent, full-time position working a Monday to Friday rotational roster covering the hours of 6:00am to 10:00pm (8-hour shifts). You'll also participate in an after-hours on-call roster , providing support for critical business systems and operations when required. Reporting to the Manager - Technology Customer Services, the IT Support Analyst's primary responsibility is to provide quality IT Desktop support services on a daily basis for Hastings Deering users, while working closely with other IT functions to deliver application support, ticket management and administrative activities. This role will involve the following key duties and responsibilities: Monitor and prioritise the Service Desk ticketing system, responding effectively to incidents and service requests Provide phone, remote and onsite technical support for hardware, software and connectivity issues Diagnose and resolve Level 1 technical issues, escalating more complex matters when required Support end-user hardware including desktops, laptops, mobile devices, printers and meeting room technology Configure, deploy and maintain hardware and software to support business operations Document incidents, requests and resolutions in line with ITIL best practices Participate in an on-call roster to support critical business systems outside of standard operating hours Collaborate with IT teams to deliver service improvements and maintain a high level of customer satisfaction Who are we and why work with us? Hastings Deering is proud to be one of the top five Caterpillar dealerships globally. We sell, rent and support CatÂŽ products across a range of industries, including resources, construction, transport, power systems, government, primary industries and marine. With more than 3,500 employees across Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, we're committed to building a workforce that delivers exceptional outcomes for our customers while providing rewarding career opportunities for our people. When you join our team at Hastings Deering, you'll benefit from: Body, Mind & Wallet Support â Free health checks, Employee Assistance Program, discounted private health insurance, salary continuance insurance, and programs designed to support your physical, mental and financial wellbeing. Career Paths That Work for You â Access training, mentorship and career development opportunities tailored to your role, with pathways to grow across our business. Recognition That Rewards Performance â Enjoy a competitive remuneration package, annual salary reviews and access to employee discounts, rewards and recognition programs. Innovation & Continuous Improvement â Work within an organisation that embraces technology, encourages new ideas and continuously strives to improve the way we work. A Diverse Team with Strong Connections â Be part of a supportive, inclusive workplace with regular team events, social activities and opportunities to collaborate across the business. Support for Life's Important Moments â Benefit from paid parental leave options and the backing of a business committed to supporting you both professionally and personally. Additional Perks â Free on-site parking and access to a range of employee benefits and wellbeing initiatives. About you: The successful applicant will demonstrate the following knowledge, skills and attributes: Previous experience in a customer-focused IT Support, Service Desk or Level 1 Helpdesk role Experience supporting end-user hardware including laptops, desktops, mobile devices, printers and meeting room technology Sound knowledge of Microsoft Windows, Microsoft 365, O365 Admin Console, VPN technologies, Intune and network connectivity fundamentals Strong troubleshooting and problem-solving skills with a focus on customer outcomes Excellent communication and interpersonal skills, with the ability to support technical and non-technical users Ability to manage multiple priorities and work effectively both independently and as part of a team Willingness to participate in an after-hours on-call roster Australian working rights Highly regarded: Tertiary qualifications in Information Technology or a related field Experience with Microsoft Dynamics AX and Warehouse Management Systems (SCALE) Exposure to device deployment, imaging and hardware lifecycle activities Interested? Here's What's Next: If you're interested in growing your career with a leading organisation, we'd love to hear from you! Apply Now â click the button below. Enquiries : 1300 071 618 Contact : Bri Forbes, Talent Acquisition Advisor â [email protected] Hastings Deering follows a Pre-Employment Process for all successful applicants, which may include employment references, police checks, medical assessments and other role-related assessments. Your Talent Acquisition Partner will support you throughout the process.
Portfolio Facilities Manager
Pinpoint Property Recruitment ¡ Posted 5 days ago
About the role
We are partnering with a well-known facilities management service provider on behalf of one of their national,long-term contracts across a long-term mixed-use portfolio of sites. This role will suit an experienced Facilities Manager to take ownership across three sites in the Northern Suburbs. This role requires a capable operator with strong technical knowledge, confidence leading integrated service teams and the ability to deliver high-quality outcomes. Why You Will Want This Role This role is perfect for someone looking to step into a broader portfolio with more responsibility, while still being supported by an excellent wider team and state FM. You will be the key onsite presence across the portfolio, working closely with property managers, internal trades and cleaning teams and external specialist contractors. If you are an experienced people-manager who has worked in a self-delivery model, this is the perfect role for you! This role will offer great variety, working across multiple asset classes in close proximity â this wonât be a portfolio role with extreme travel! It offers: Autonomy across three sites (mixture of industrial and commercial) with full operational ownership A long-term service contract offering stability, visibility and room to make an impact Integrated service delivery model with maintenance, security and technical teams onsite Strong technical focus across base building systems, upgrades, sustainability and NABERS A chance to be part of an exceptional team and culture who value and recognise their staff! Join a national organisation with lots of opportunity for internal growth and development, and internal career progression! Attractive salary range - between $120,000 - $130,000 package plus a vehicle allowance. About the Role You will oversee day to day operations, compliance, maintenance and presentation, including via a self-delivery model across three sites. The role requires strong technical understanding of base building systems. Someone with confidence managing integrated delivery teams and the ability to dial in on service delivery performance whilst providing excellent customer service will be perfect! You will work closely with property managers and a senior portfolio manager, preparing monthly and quarterly reporting, support minor and capital works, building upgrades, sustainability initiatives and NABERS improvement activities. This is a stand alone role, full time onsite, five days a week. Key Responsibilities Oversee hard and soft services across two commercial office buildings, ensuring safe, compliant and efficient operations Lead integrated onsite teams, supporting performance, performance reviews, setting expectations and maintaining strong working relationships Coordinate specialist contractors and internal cleaning and maintenance teams, logging issues, managing overall performance, contractual KPIâs and SLAâs Manage day to day service delivery through CMMS and helpdesk systems, including work orders and maintenance tasks Monitor and manage basic P & L performance, working closely with property managers on budgeting, cost control and operational expenditure Prepare monthly and quarterly operational reports for senior management, ensuring accurate information and building update reports/ Support minor capital works, building upgrades, sustainability initiatives and NABERS improvement programs Maintain compliance with building codes, fire safety requirements and environmental standards Participate in a rotating on call roster, supported by a helpdesk and escalation pathways for technical issues About You Strong technical understanding of base building systems and commercial office operations Experience working with integrated service teams rather than a fully subcontracted model Strong people management skills, direct staff management and team performance management skills Confident managing contractors, trades and internal service delivery partners Able to read and report on a P and L, with sound financial awareness Comfortable preparing monthly and quarterly reports for senior stakeholders Proficient with CMMS systems, work order management and ideally SAP Strong communicator who can build trust with clients, property managers and onsite teams Proactive, accountable and able to operate independently across sites. A self-starter and problem solver! If this role sounds like it could be of further interest, reach out to Andy Yang today on 0452 429 640 SCR-andy-yang
Business Support Specialist
Level Group ANZ ¡ Posted 7 days ago
About the role
About Level Group ANZ Level Group is ANZâs fastest growing trans-Tasman trade network built to support independent plumbing and electrical businesses. We give our Members the systems, support, and network strength they need to build highly successful businesses. The Role We are creating a brand-new position for a Business Support Specialist to join our team. Working directly alongside our ANZ Support & Systems Lead, you will be the primary technical and systems support link for our Member network. This role is designed as a high-growth pathway. As you help our Members master their operating systems and streamline their workflows, you will gain deep operational insight into the trade industry. For the right person, this role offers a clear trajectory to step into a Business Support Manager role over time. This role is open to applicants based in Sydney, Brisbane, Sunshine Coast or the Gold Coast (Work From Home / Hybrid available). What Youâll Do Member Systems Support: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools. Software Adoption & Training: Coach and train Members and their teams to get maximum value out of software like Simpro, Xero, Workable, Google Workspace, Silverstripe and other platforms. Implementation & Onboarding: Help onboard new Members onto our core tech stack and assist in building onboarding completion tracking. Operations & Reporting: Maintain central action registers, track vendor tickets, and prepare member reporting packs. IP & Resource Development: Help create user guides, training modules, and standard operating procedures to enhance Member experience. Requirements Tech Aptitude: You pick up new software quickly, love testing emerging AI tools, and enjoy showing others how to use tech effectively to improve their business. Background: A recent graduate in Business, Commerce, or Information Systems, OR someone with 1â3 years of experience in system support, software training, or trade business operations. Great Communication: Clear, down-to-earth verbal and written communication. You can easily translate technical concepts to non-technical business owners and tradespeople. Problem Solver: Highly organised, detail-oriented, and curious about how trade businesses run from the ground up. Flexibility: Available for occasional travel for network events and Member visits. Benefits Direct mentorship from experienced business leaders. Clear career progression pathway into business management. Be part of an innovative, rapidly growing and leading national trade network. How to Apply If you are ready to build a career in business systems and operations, apply now! Applications close 20th October 2026.
Business Support Specialist
Level Group ANZ ¡ Posted 7 days ago
About the role
About Level Group ANZ Level Group is ANZâs fastest growing trans-Tasman trade network built to support independent plumbing and electrical businesses. We give our Members the systems, support, and network strength they need to build highly successful businesses. The Role We are creating a brand-new position for a Business Support Specialist to join our team. Working directly alongside our ANZ Support & Systems Lead, you will be the primary technical and systems support link for our Member network. This role is designed as a high-growth pathway. As you help our Members master their operating systems and streamline their workflows, you will gain deep operational insight into the trade industry. For the right person, this role offers a clear trajectory to step into a Business Support Manager role over time. This role is open to applicants based in Sydney, Brisbane, Sunshine Coast or the Gold Coast (Work From Home / Hybrid available). What Youâll Do Member Systems Support: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools. Software Adoption & Training: Coach and train Members and their teams to get maximum value out of software like Simpro, Xero, Workable, Google Workspace, Silverstripe and other platforms. Implementation & Onboarding: Help onboard new Members onto our core tech stack and assist in building onboarding completion tracking. Operations & Reporting: Maintain central action registers, track vendor tickets, and prepare member reporting packs. IP & Resource Development: Help create user guides, training modules, and standard operating procedures to enhance Member experience. Requirements Tech Aptitude: You pick up new software quickly, love testing emerging AI tools, and enjoy showing others how to use tech effectively to improve their business. Background: A recent graduate in Business, Commerce, or Information Systems, OR someone with 1â3 years of experience in system support, software training, or trade business operations. Great Communication: Clear, down-to-earth verbal and written communication. You can easily translate technical concepts to non-technical business owners and tradespeople. Problem Solver: Highly organised, detail-oriented, and curious about how trade businesses run from the ground up. Flexibility: Available for occasional travel for network events and Member visits. Benefits Direct mentorship from experienced business leaders. Clear career progression pathway into business management. Be part of an innovative, rapidly growing and leading national trade network. How to Apply If you are ready to build a career in business systems and operations, apply now! Applications close 20th October 2026.
Business Support Specialist
Level Group ANZ ¡ Posted 7 days ago
About the role
About Level Group ANZ Level Group is ANZâs fastest growing trans-Tasman trade network built to support independent plumbing and electrical businesses. We give our Members the systems, support, and network strength they need to build highly successful businesses. The Role We are creating a brand-new position for a Business Support Specialist to join our team. Working directly alongside our ANZ Support & Systems Lead, you will be the primary technical and systems support link for our Member network. This role is designed as a high-growth pathway. As you help our Members master their operating systems and streamline their workflows, you will gain deep operational insight into the trade industry. For the right person, this role offers a clear trajectory to step into a Business Support Manager role over time. This role is open to applicants based in Sydney, Brisbane, Sunshine Coast or the Gold Coast (Work From Home / Hybrid available). What Youâll Do Member Systems Support: Deliver responsive, first-line helpdesk support and triage member requests for key operational tools. Software Adoption & Training: Coach and train Members and their teams to get maximum value out of software like Simpro, Xero, Workable, Google Workspace, Silverstripe and other platforms. Implementation & Onboarding: Help onboard new Members onto our core tech stack and assist in building onboarding completion tracking. Operations & Reporting: Maintain central action registers, track vendor tickets, and prepare member reporting packs. IP & Resource Development: Help create user guides, training modules, and standard operating procedures to enhance Member experience. Requirements Tech Aptitude: You pick up new software quickly, love testing emerging AI tools, and enjoy showing others how to use tech effectively to improve their business. Background: A recent graduate in Business, Commerce, or Information Systems, OR someone with 1â3 years of experience in system support, software training, or trade business operations. Great Communication: Clear, down-to-earth verbal and written communication. You can easily translate technical concepts to non-technical business owners and tradespeople. Problem Solver: Highly organised, detail-oriented, and curious about how trade businesses run from the ground up. Flexibility: Available for occasional travel for network events and Member visits. Benefits Direct mentorship from experienced business leaders. Clear career progression pathway into business management. Be part of an innovative, rapidly growing and leading national trade network. How to Apply If you are ready to build a career in business systems and operations, apply now! Applications close 20th October 2026.
Escalations Analyst
LEAP Legal Software ¡ Posted 7 days ago
About the role
About LEAP Dev LEAP Dev is the âSoftware Houseâ powering LEAP Legal Software, the leading provider of Legal Practice Management Solutions in the world. Weâre part of ATI Global â one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to âHelp lawyers who help peopleâ. The market leading software that we develop and support is used by more than 78,000 lawyers and support staff at small and medium-sized law firms. Working alongside our team of passionate high achievers, youâll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious âLEAPstersâ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, youâll find yourself in good company here. What youâll do You will be responsible for providing Third Level support to product and operations teams for your local LEAP Legal Software region or vertical. You will be working closely with Second Level helpdesk teams, providing high level technical support and guidance, and ensuring that any tickets that need to be escalated to LEAP Dev are done in an accurate and timely manner. This is a role that will give you the responsibility, ownership and freedom to express your inner innovation and help you continue your career path within an amazing software house. To make this happen, you will: Troubleshoot live client environments, quickly identifying product, client data, or environmental issues. Collect the complete facts of an incident prior to escalation. Prioritise incidents according to severity and scope. Communicate with 3rd party software providers to resolve incidents/conflicts where necessary Assist in the testing of core components during release. Provide advanced troubleshooting expertise and guidance to regional Second Level teams. Ensure that all relevant client facing teams are provided regular updates on outstanding Incident and Client Incidents. Communicate any changes in priority back to LEAP Dev teams for outstanding Incidents and Client Incidents. Identify any helpdesk trends, communicating as much information as necessary for other Escalations Analysts and Developers to pinpoint the causes of issues and resolve them Requirements What youâll bring Strong and proven Technical Troubleshooting skills Experience working in an ITSM environment, with exposure to Intune. Strong prioritisation skills In-depth product knowledge of LEAP, JIRA and Salesforce Strong understanding of various technical environments Benefits You are the type of person who LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application. Why join LEAP Dev? We build and develop a market leading, âLegal Techâ product, with offices in Australia, New Zealand, United States, Canada, United Kingdom and the Republic of Ireland. We are committed to innovation and global expansion of our products and are constantly utilising new technologies to better our client experience. Our hybrid work environment offers the best of both worlds, whether you prefer to be in the office or work from home you have the flexibility to work however suits you and your team. We encourage our employees to have a voice and to collaborate with each other to work on technical solutions, of course we have company visions and goals, but we want you to help us achieve these! We will invest our time and money in you to help develop your career. Open discussions and reviews will help us understand your career aspirations, maybe itâs a new AWS certification you are after or an internal move to a new area, we will support you and your goals As a LEAP Dev employee, you will receive a competitive salary, paid learning and development opportunities, free platinum gym membership, an additional paid wellbeing day, social events, lunch-time sports teams (volleyball, netball, futsal, and basketball) and MUCH MORE! LI-AE1
IT Manager (ANZ)
BEUMER Group ¡ Posted 9 days ago
About the role
Job Description BEUMER Group is seeking an experienced and hands-on IT Manager (ANZ) to lead our Information Technology function across Australia and New Zealand. Reporting to a senior business leader and working closely with our Global IT teams, this role will take ownership of local technology operations, business systems, cybersecurity coordination, user access management, infrastructure and end-user support. The role will lead our IT Administrator while remaining actively involved in hands-on technical support and day-to-day IT operations. This is an exciting opportunity to join a growing business in a newly created role, leading the IT function across Australia and New Zealand. You will play a key role in ensuring secure and reliable technology services, effective management of infrastructure and business systems, strong alignment with BEUMER Group's global IT environment, and the delivery of technology solutions that support future business growth. The role leads the ANZ IT function and serves as the primary link between local operations and Global IT. What Success Looks Like Building trusted relationships with leaders and employees across Australia and New Zealand. Providing reliable, responsive and business-focused IT support. Successfully leading and developing the IT Administrator. Acting as an effective bridge between ANZ operations and Global IT teams. Delivering secure, stable and well-governed technology services. Improving user experience through continuous improvement and smart use of technology. Managing cybersecurity, access controls and technology risks effectively. Supporting business growth through scalable technology solutions and systems. Successfully implementing local and global IT initiatives and projects. Identifying opportunities to improve efficiency through automation, digital tools and emerging technologies. Key Responsibilities Lead and manage the Information Technology function across Australia and New Zealand. Provide leadership, coaching and support to the IT Administrator. Act as the primary point of contact between local stakeholders and BEUMER Group Global IT. Manage day-to-day IT operations including helpdesk support, end-user services and technology infrastructure. Oversee employee onboarding, offboarding and user access management. Provide hands-on support for laptops, mobile devices, Microsoft 365 and workplace technologies. Coordinate cybersecurity initiatives and ensure compliance with IT security requirements. Manage internet, telecommunications, networking and office technology services. Support business systems, collaboration platforms and enterprise applications. Lead local technology projects, upgrades, migrations and system improvements. Manage IT assets, software licensing and vendor relationships. Maintain IT policies, procedures, documentation and support materials. Support business continuity and disaster recovery planning. Produce reporting, analyse trends and identify opportunities for continuous improvement. Partner with business leaders to understand technology requirements and support organisational growth.
Panda Tech Pty Ltd T/a OutBack IT- ICT Support Technician/ICT Support Officer; Retail Supervisor
Panda Tech Pty Ltd ¡ Posted 10 days ago
About the role
Panda Tech Pty Ltd Trade as OutBack IT Positions: ICT Support Technician / ICT Support Officer & Retail Supervisor. Location: 11/22 Essington Ave, Gray Northern Territory 0830 ICT Support Technician / ICT Support Officer Position: Full Time-Permanent Salary: $67,000 to $80, 000 We are seeking a reliable and customer-focused ICT Support Technician / ICT Support Officer to provide Level 1 and Level 2 technical support to our clients and end users. Key Responsibilities Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices and peripheral equipment. Diagnose and resolve hardware faults, including component replacement, upgrades and device configuration. Install, configure and troubleshoot Windows operating systems and business applications. Set up and configure computers, laptops, printers, monitors and mobile devices for end users. Install software, updates, security patches and manage software licensing. Configure and troubleshoot Microsoft 365, Outlook, Microsoft Teams, OneDrive and user accounts. Assist with password resets, email setup, user account management and network connectivity issues. Troubleshoot printers, scanners and other connected peripheral devices. Provide remote and onsite technical support and ensure timely resolution of support requests. Travel to client premises, including offices and residential homes, to provide onsite IT support and installations as required. Install and configure onsite IT equipment, including security cameras, routers and network-connected devices. Check antivirus installation and status on client devices and coordinate software updates. Provide basic end-user guidance on cybersecurity, including recognising viruses, phishing emails and other common security threats. Perform routine system health checks, hardware maintenance and preventive maintenance. Assist with IT inventory management, asset tracking, device imaging and deployment of IT equipment. Maintain accurate service tickets and document technical issues, troubleshooting steps and resolutions. Contribute to and maintain the internal IT knowledge base. Escalate complex technical issues to senior engineers and work collaboratively to achieve timely resolution. Follow company security policies and IT best practices to protect customer data and IT infrastructure. Provide professional and friendly customer service at all times. Perform other duties as directed by management. Skills and Experience Previous experience in IT support, ICT support, helpdesk or a similar technical role. Strong knowledge of Windows operating systems and computer hardware. Experience supporting Microsoft 365, Outlook, Teams and OneDrive. Good understanding of basic networking and connectivity troubleshooting. Experience with computer, printer, router and peripheral installation and configuration. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Ability to work independently and as part of a team. Ability to explain technical issues clearly to non-technical users. Strong attention to detail and good documentation skills. A current Australian driver's licence and willingness to travel to client sites is desirable. Relevant ICT qualification and/or industry certification is desirable. Position Requirements The successful candidate must be customer-focused, reliable, professional and able to manage multiple support requests effectively. The role requires a practical, hands-on approach to IT support and the ability to work both remotely and onsite at client premises. 2. Retail Supervisor Position: Full Time-Permanent Salary: $67,000 to $80,000 Retail Supervisor â Duties and Responsibilities Oversee the day-to-day operations of the retail store, ensuring that activities are conducted efficiently and in accordance with established business procedures. Supervise and coordinate store activities to maintain appropriate standards of customer service, product quality, workplace health and safety, and operational compliance. Monitor customer service matters and respond to customer complaints, enquiries and concerns relating to products, quality, specifications and purchases. Investigate customer issues and take appropriate corrective action in accordance with company policies, contractual requirements and applicable procedures. Monitor developments and changing conditions within the retail market, including customer demand and purchasing trends, and provide relevant observations and reports to the Director. Assess returned merchandise, determine the appropriate course of action in accordance with company policies and contractual requirements, and arrange replacement, refund or other resolution where applicable. Monitor stock levels and coordinate the replenishment of merchandise to maintain adequate inventory and minimise stock shortages. Arrange orders for new and replacement merchandise based on stock requirements, sales activity and anticipated customer demand. Organise and maintain product displays, including arranging merchandise and ensuring that sale items are appropriately priced and presented. Monitor pricing and promotional displays to ensure that products are clearly labelled and presented accurately to customers. Implement and monitor established sales and store procedures to support safe, secure and compliant retail operations. Assist in maintaining workplace security and ensuring that store practices comply with relevant health, safety and other applicable legal requirements. Coordinate and allocate routine store duties as required to support efficient daily operations and satisfactory customer service. Perform other retail operational and supervisory duties reasonably assigned by the employer
IT Service Desk Analyst
Stratco ¡ Posted 10 days ago
About the role
Supportive team that values initiative and collaboration A culture that recognises great work Ongoing career opportunities When technology works, nobody notices. When it doesn't, you're the person everyone wants on speed dial. We're looking for an IT Service Desk Analyst who thrives on solving problems, delivering exceptional customer experiences, and keeping people productive when technology gets in the way. You'll be the trusted first point of contact for our users, turning frustrations into solutions and ensuring every interaction leaves a positive impression. This isn't just about resetting passwords and logging tickets. It's about being the face of IT, building trust, and making a genuine impact across Stratco. Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years. Your broader responsibilities will include: Manage and resolve helpdesk requests in a timely and effective manner Troubleshooting network, hardware, software, printer, mobile devices, etc. issues Maintain asset records and relevant documentation Provide high level support to various industry and custom applications Understanding of change, problem and release management principles Develop checklists for typical problems, recommend procedure & controls for prevention Provide end user support to all Stratco sites nationally and internationally, some travel may be required Collaborate with team members, other business areas and projects as required Strict adherence to our critical safety rules & contributing to a safe working environment The individual We're on the lookout for a "can do", customer focused individual that can demonstrate: Experience in an IT Service Desk, Helpdesk, Desktop Support, or similar technical support role. Applicable qualifications in an IT related discipline A passion to deliver outstanding customer service with the ability to build and support professional working relationships at all levels Highly developed time management, problem-solving and communication skills Experience configuring, administering Microsoft 365, Microsoft Server products including Active Directory and Exchange Knowledge of WAN/LAN, IP Networking, DHCP/DNS and general network principals Knowledge of Windows desktop, Windows server environments including current and previous generations ITIL certification desirable Life at Stratco includes Holistic Wellness & Mental Health Support | 24/7 EAP to team members & family | Flexible Working Arrangements | Team Member Discounts | Professional Development & Career Growth | Competitive Remuneration | Positive Workplace Culture & Inclusion Our EVP At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future youâve always envisaged, while redefining outdoor living and improving the lifestyles of our customers. Weâre committed to fostering a workplace where everyone can thrive, understanding that careers evolve alongside life. Whether youâre advancing, reskilling, caregiving, or redefining you next chapter, at Stratco, we build roles that grow with you. At Stratco, Safety is paramount, and we take every measure to ensure our team members âReturn Home Safeâ. To see more information about Stratco & our careers please visit â stratco.com.au/careers
Help Desk Support Officer
Institute for Urban Indigenous Health ¡ Posted 16 days ago
About the role
Join an Organisation dedicated to Closing the Gap in Indigenous Health About Us? The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the Southeast Qld Region. The Corporate Services team is responsible for the management and delivery of effective Finance, Human Resources, Accreditation, Information & Communications Technology, Workplace Health and Safety, Warehouse, and Infrastructure and Logistics services to enable IUIH to meet its strategic and operational objectives. About the Role? As Helpdesk Support Officer, your role is to provide client service in software and hardware support. This will include consistent and uninterrupted coverage of the helpdesk through phone and remote support in analysing and solving routine client IT problems and requests through to completion. Your day-to-day duties will include: Provide assistance via phone and remote support channels. Respond to calls, emails, and support tickets in line with established service agreements. Deliver first-level support, ensuring timely responses and resolutions. Ensure updates and fixes are communicated, scheduled, and implemented effectively. Develop a clear understanding of software features, limitations, and issues to provide guidance to end users. About You? Current C Class Drivers Licence (QLD) Current Criminal History Check Relevant experience in remote desktop support and similar help desk roles. Desirable, but not mandatory: Demonstrated experience working with Aboriginal and Torres Strait Islander people and /or communities What Can we Offer? At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ community, veterans, refugees, and people with disability. At IUIH âOur Collectivity is Our Strengthâ. We are a diverse and inclusive workplace that invites applications from all people. Be part of Australiaâs largest community controlled Aboriginal Health Service. Access to âGrowing Our Own Opportunitiesâ through in-house training and programs. Weekly Staff Wellness activities and all staff âGather and Growâ yarns and award ceremonies. Opportunities to attend community events such as NAIDOC, Rugby League Carnivals and more. Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.
IT Service Delivery Manager
Explorers ¡ Posted 17 days ago
About the role
Explorers Early Learning is a family-owned and operated business with early learning centres across Melbourne. Our beautiful, purpose-built centres and enriching learning environments reflect our commitment to delivering exceptional care and education. As we continue to grow across 21 centres, our Support Office plays a critical role in keeping every centre running safely and reliably; and IT is central to that. About the opportunity The IT Service Delivery Manager is accountable for the reliable and secure delivery of IT services across our centre network and Support Office. Leading a small IT team and reporting to the Chief Transformation Officer, you'll own the day-to-day service function, making sure technology, systems, connectivity and support services are fit for purpose and meet the needs of our educators, centre teams and corporate functions. You'll be the operational partner the business turns to, translating technical issues into practical solutions and holding vendors and managed service providers to account. This is a hands-on leadership role for someone who thrives on service standards, stakeholder experience and continuous improvement, and who wants their work to directly support the people caring for and educating children every day. What you'll be doing Own IT service delivery across all Explorers centres and our Support Office, including the helpdesk, incident, request, problem and change management functions. Set and report against service levels, response and resolution times, system availability and ticket backlog, while driving down recurring issues. Lead, coach and develop a small IT support team, setting clear priorities and building a responsive, customer focused service culture. Manage relationships with IT vendors, managed service providers, telecoms and software suppliers, including contracts, licensing and SLA performance. Maintain operational oversight of core business systems (including childcare management and HR/payroll platforms), IT assets, and endpoint security controls. Own technology readiness for new centre openings against agreed checklists and dates -supporting Explorers' continued growth across Melbourne. Identify and lead continuous improvement initiatives that reduce manual processes, recurring incidents and unnecessary technology costs. About you You're an experienced IT service delivery or operations leader who's comfortable owning outcomes end to end. You are someone who can hold vendors accountable, translate technical issues for non-technical stakeholders, whilst bringing calm, practical leadership to a small team. Demonstrated experience owning IT service delivery or IT operations, including leading a service team and holding managed service providers to account. Experience supporting a multi-site or distributed organization, you'll understand what it takes to keep 21 locations running. Experience managing external vendors, contracts and software licensing. Strong working knowledge of ITSM practices (incident, problem and change management) and service level reporting. Sound understanding of IT security fundamentals and data protection obligations. A Bachelor's degree in information technology, computer science or a related field (or equivalent hands-on experience); ITIL Foundation certification (v3 or v4) is preferred. Why join Explorers When Lynda Salvo founded Explorers in 2004, her vision was simple but powerful: to build centres where children and educators could truly thrive together. That mission hasn't changed. Every decision we make; from the environments we create to the people we bring into our team, is guided by Lynda's founding belief that exceptional early learning starts with exceptional people. We invest in our team, create clear pathways for growth, and foster a culture built on accountability, curiosity, and genuine care. You will enjoy: Ongoing Professional Learning & Development Opportunities Culture Club & Team Events Annual Explorers Awards Night Exclusive Employee Retail Discount Program designed to save you money, with access to discounted in-store and online vouchers from hundreds of retailers Central Melbourne Support Office â Southbank location Child safety is everyone's responsibility at Explorers. Every team member, regardless of their role, contributes to creating a culture where children are safe, respected and empowered to speak up. We are committed to ongoing education, reflection and improvement, and we value diversity and inclusion across our organisation. We welcome people from all backgrounds and are committed to creating an environment where everyone can contribute and thrive. How to apply If this sounds like you, we'd love to hear from you. Click apply now and submit your resume and a short cover letter telling us why you're a great fit for the role.
Service Desk Analyst
Melba Support Services ¡ Posted 18 days ago
About the role
Working at Melba Support Services (Melba) We support people with disability to live the life they want. We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation. Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. For over 50 years, Melba has stood beside Victorians with disability, championing choice, dignity, and dreams. As a proud NDIS provider, we offer personalised support, from independent living to community connection. Every service is built around what matters most. You! We open up a world of opportunities for people to live life their way â proudly, joyously, creatively, adventurously. Why Join Us? At Melba, people lead all decisions about their support. We are proud to do things a little differently, we call it The Melba Way. We ask questions and listen, tailoring all supports to what you need and want and we tailor all supports to each person. Itâs how we bring our values to life every day. Itâs about putting people first, creating personalised support every minute, every hour, every day. If this resonates with you, come join us! About the Role This is a full-time, 24-month fixed-term opportunity. As a Service Desk Analyst, you'll be the first point of contact for IT support across Melba. You'll play a key role in keeping our people connected, productive and supported by providing timely technical assistance, resolving incidents and service requests, and ensuring our technology services run smoothly. Working as part of a collaborative IT team, you'll deliver first-level support across a wide range of systems, devices and applications while maintaining a strong focus on customer service, clear communication and continuous improvement. This role participates in a rotating roster that provides Service Desk coverage between 7:00am and 7:00pm, Monday to Friday. What We Offer When you join Melba, you become part of an organisation that values its people and believes great services start with great teams. As a Service Desk Analyst, we offer: ⢠Not-for-profit salary packaging benefits to increase your take-home pay ⢠Ongoing learning and professional development opportunities ⢠Career pathways across a diverse range of functions and services ⢠Exposure to modern technologies and digital transformation initiatives ⢠Supportive leaders and collaborative teams ⢠Employee wellbeing initiatives and support services ⢠The opportunity to make a meaningful impact by supporting the people who support others What You'll Be Doing In this role, you'll provide technical support and service delivery that helps our teams work effectively across Melba. You will: ⢠Provide first-level support for incidents and service requests raised by staff ⢠Log, categorise, prioritise and manage tickets through the service management system ⢠Troubleshoot common issues relating to Microsoft 365, Windows devices, user accounts, printing, mobile devices and connectivity ⢠Manage support requests through to resolution or confirmed handover ⢠Support onboarding, role changes and offboarding activities ⢠Assist with device setup, deployment, replacement and asset management processes ⢠Escalate complex, high-impact or security-related issues through agreed support pathways ⢠Support major incidents and service outages through effective communication and documentation ⢠Maintain accurate records of troubleshooting, actions taken and final resolutions ⢠Work collaboratively with internal teams and external service providers to deliver positive user outcomes ⢠Contribute to knowledge base improvements and continuous service improvement initiatives What Makes a Great Service Desk Analyst? We're looking for someone who enjoys solving problems, helping others and delivering exceptional customer service. You'll be a strong communicator who can confidently support both technical and non-technical users while maintaining a calm and professional approach. You will bring: ⢠Experience working in an IT Service Desk, Helpdesk or technical support environment ⢠Knowledge of Microsoft 365, Windows devices and common end-user application ⢠Experience using ticketing systems to log, triage, manage and resolve support requests ⢠Strong troubleshooting and problem-solving skills ⢠High attention to detail and excellent organisational skills ⢠The ability to manage competing priorities in a fast-paced environment ⢠Strong written and verbal communication skills ⢠A customer-focused mindset and commitment to delivering quality service ⢠The ability to build positive working relationships across the organisation ⢠Strong collaboration and stakeholder engagement skills ⢠Professional integrity and a commitment to confidentiality ⢠A willingness to learn and continuously develop your technical capabilities ⢠Understanding of ITIL principles and the Essential Eight Cyber Security Framework (highly regarded) ⢠Microsoft certifications such as Azure Fundamentals or Modern Desktop Administrator Associate (desirable) Requirements To be successful in this role, you'll need: ⢠Current NDIS Worker Screening Check or willingness to obtain ⢠Current Working with Children Check or willingness to obtain ⢠A current Australian Driver Licence and willingness to travel between Melba locations as required ⢠Availability to participate in a rotating Service Desk roster between 7:00am and 7:00pm, Monday to Friday ⢠Successful completion of pre-employment screening, mandatory training and ongoing compliance requirements ⢠Commitment to workplace health, safety and wellbeing responsibilities Ready to Apply? If you're passionate about technology, enjoy helping people and want to be part of an organisation making a genuine difference in people's lives, we'd love to hear from you. Apply today and join the team at Melba Support Services. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Strait Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that childrenâs wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
Service Desk Team Lead
Melba Support Services ¡ Posted 18 days ago
About the role
Working at Melba Support Services (Melba) We support people with disability to live the life they want. We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation. Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. For over 50 years, Melba has stood beside Victorians with disability, championing choice, dignity, and dreams. As a proud NDIS provider, we offer personalised support, from independent living to community connection. Every service is built around what matters most. You! We open up a world of opportunities for people to live life their way â proudly, joyously, creatively, adventurously. Why Join Us? At Melba, people lead all decisions about their support. We are proud to do things a little differently, we call it The Melba Way. We ask questions and listen, tailoring all supports to what you need and want and we tailor all supports to each person. Itâs how we bring our values to life every day. Itâs about putting people first, creating personalised support every minute, every hour, every day. If this resonates with you, come join us! About the Role This is a full-time, 24-month fixed-term opportunity. As the Service Desk Team Lead, you'll lead Melba's internal Service Desk function and play a critical role in ensuring our people receive high-quality, responsive and customer-focused IT support. This role combines people leadership, service management and hands-on technical expertise. You'll oversee the day-to-day operations of the Service Desk, coach and develop a team of Service Desk Analysts, drive service improvements, and act as the escalation point for complex technical issues. Working closely with internal stakeholders, external service providers and the broader Technology team, you'll help create a positive support experience for our employees while ensuring services remain reliable, secure and fit for purpose. This role operates across a rotating Service Desk model, with support provided between 7:00am and 7:00pm, Monday to Friday. What We Offer When you join Melba, you become part of an organisation that values its people and believes great services start with great teams. As a Service Desk Team Lead, we offer: ⢠Not-for-profit salary packaging benefits to increase your take-home pay ⢠Ongoing learning and professional development opportunities ⢠Career pathways across a diverse range of functions and services ⢠The opportunity to lead and shape a growing Service Desk function ⢠Exposure to modern technologies and digital transformation initiatives ⢠Supportive leaders and collaborative teams ⢠Employee wellbeing initiatives and support services ⢠The opportunity to make a meaningful impact by supporting the people who support others What You'll Be Doing In this role, you'll lead the delivery of exceptional IT support services across Melba while developing a high-performing and customer-focused Service Desk team. You will: ⢠Lead the day-to-day operations of the Service Desk, ensuring efficient and effective support delivery ⢠Coordinate rosters, workload allocation and service coverage across operating hours ⢠Coach, mentor and develop Service Desk team members to build capability and performance ⢠Monitor ticket queues, service levels and trends to ensure timely resolution of incidents and requests ⢠Act as the primary escalation point for complex or high-priority technical issues ⢠Troubleshoot and support Microsoft 365, Entra ID, Intune, Windows devices and related technologies ⢠Coordinate responses to major incidents, service outages and cyber security events ⢠Drive a strong customer service culture focused on user satisfaction and positive outcomes ⢠Partner with internal stakeholders and external service providers to resolve issues and improve services ⢠Monitor onboarding, offboarding, access management and asset control processes ⢠Analyse service performance data and provide reporting to key stakeholders ⢠Lead continuous improvement initiatives, knowledge management and process optimisation ⢠Ensure Service Desk practices align with ITIL principles, security requirements and organisational standards What Makes a Great Service Desk Team Lead? We're looking for a people-focused leader who enjoys developing teams, solving problems and delivering outstanding customer experiences. You'll be equally comfortable coaching staff, managing service performance and rolling up your sleeves to support complex technical issues when required. You will bring: ⢠Experience working within a Service Desk, Helpdesk or technical support environment, including team leadership experience ⢠Strong knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive ⢠Experience supporting cloud identity and endpoint management technologies, including Entra ID and Intune ⢠Strong technical troubleshooting skills across desktop, mobile and collaboration technologies ⢠Experience using IT service management platforms and applying ITIL principles in operational environments ⢠Understanding of cyber security principles and secure access management practices ⢠Proven ability to lead, coach and develop high-performing teams ⢠Strong organisational and workload management skills ⢠Excellent analytical and problem-solving capability ⢠A customer-first mindset and commitment to service excellence ⢠Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences ⢠Strong stakeholder engagement and relationship management skills ⢠Experience developing and improving processes, procedures and documentation ⢠Professional integrity, accountability and commitment to confidentiality ⢠A commitment to continuous learning, improvement and innovation ⢠Relevant Microsoft, Azure, Endpoint Management or ITIL certifications (desirable) Requirements To be successful in this role, you'll need: ⢠Current NDIS Worker Screening Check or willingness to obtain ⢠Current Working with Children Check or willingness to obtain ⢠A current Australian Driver Licence and willingness to travel between Melba locations as required ⢠Availability to support Service Desk operations across a rotating roster model between 7:00am and 7:00pm, Monday to Friday ⢠Successful completion of pre-employment screening, mandatory training and ongoing compliance requirements ⢠Commitment to workplace health, safety and wellbeing responsibilities Ready to Apply? If you're an experienced Service Desk professional ready to lead a team, improve service delivery and help drive Melba's technology support function forward, we'd love to hear from you. Apply today and join the team at Melba Support Services. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Strait Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that childrenâs wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.
Junior Systems Administrator
Russell Kennedy ¡ Posted 19 days ago
About the role
Junior Systems Administrator We have a fantastic opportunity for an experienced Junior Systems Administrator to join our Digital - ICT Operations team in our Melbourne office. Primary Duties and Responsibilities Involvement within projects to assist with technical deliverables. Assistance with: Vendor management. Regular disaster recovery tests. Safeguarding security with administration of email protection, web filtering, data loss prevention, and endpoint protection gateways and platforms. Maintaining enterprise directory services, multifactor authentication, and access to critical IT services in the cloud and on-premises. Technical troubleshooting and resolution of support tickets escalated from Helpdesk. On-premises infrastructure and cloud support, monitoring, support, installations, upgrades, testing, and documentation, and backups. Maintain a cyber security first approach and mindset. Cultivate an awareness of security risks, stay informed of latest cyber threats, instil best cyber security practises and take practical steps to protect the firm and client from cyberattacks. Skills/Knowledge Attention to detail. Excellent communication and interpersonal skills. Good organisation and administrative ability. Excellent literacy. Excellent presentation skills. Experience 1- 3 years' experience in IT Support, Service Desk, Desktop Support or similar roles. Experience within a client centred organisation. Essential: Exposure to: Microsoft 365 administration Active Directory and Entra ID. Microsoft Windows server and features. Networking such as IP addressing, DNS, DHCP, and wireless. ITSM framework. Documentation, troubleshooting, and process improvements. Desirable: Backup technologies and methodologies such as Veeam. Microsoft Intune and Autopilot. Microsoft Azure Palo Alto and Aruba networking technologies. VMWare Citrix Essential 8, ISO 27001. Scripting with PowerShell and Terraform. Linux fundamentals. Further Information Any questions regarding the vacancy can be directed to Rhoda Siu on (03) 9609 6737 or [email protected]. For further information or to submit your application for this position please visit the careers page on our website. Please note any offer of employment made by Russell Kennedy to the successful candidate will be subject to a police check. We are currently accepting applications from direct applicants only. No agency referrals will be accepted at this stage. Our Firm and Culture Russell Kennedy is a commercial law firm with more than 380 people in Melbourne and Sydney. We are committed to providing exceptional legal strategies and solutions to our clients, guided by market-leading expertise across our key sectors of focus. As part of our team, youâll receive hands-on experience, quality mentoring and access to valuable learning opportunities. We encourage a professional and committed work ethic, while recognising the importance of an enjoyable working environment and balanced lifestyle. We believe we have a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work, and where your talents are fostered, empowering you to contribute to the success of the firm. Russell Kennedy is proud to be an equal opportunity employer and is certified as a WGEA Employer of Choice for Gender Equality, as well as being certified as a gold employer in the Australian Workplace Equality Index for employers with 500 or less employees. We respect and celebrate the things that make each of us different. The firm supports and promotes a range of initiatives to create an environment that is characterised by equal access and respected participation of all groups and individuals. There is a particular focus and emphasis on gender equality, inclusion of First Nations peoples, accessibility for people with disability, LGBTQIA inclusion, and cultural diversity. Russell Kennedy is recognised by Australian Disability Network as a Disability Confident Recruiter employer. Russell Kennedy is committed to attracting and retaining the best talent available. We acknowledge the importance of work-life balance, all current and prospective employees have access to flexible work options and workplace adjustments including alternate accessible formats, where required. If you require an adjustment during the recruitment process, please contact Leanda Nissen on 03 9609 1523. Russell Kennedy Lawyers acknowledges the Traditional Custodians of the lands on which we meet and work. Our offices are situated on the unceded lands of the Wurundjeri and Gadigal peoples. We pay our respects to their Elders, past and present, to their emerging leaders and to the resilience, creativity and vitality of their cultures including their laws and systems of governance.
IT Service Delivery Manager
Explorers ¡ Posted 19 days ago
About the role
Explorers Early Learning is a family-owned and operated business with early learning centres across Melbourne. Our beautiful, purpose-built centres and enriching learning environments reflect our commitment to delivering exceptional care and education. As we continue to grow across 21 centres, our Support Office plays a critical role in keeping every centre running safely and reliably; and IT is central to that. About the opportunity The IT Service Delivery Manager is accountable for the reliable and secure delivery of IT services across our centre network and Support Office. Leading a small IT team and reporting to the Chief Transformation Officer, you'll own the day-to-day service function, making sure technology, systems, connectivity and support services are fit for purpose and meet the needs of our educators, centre teams and corporate functions. You'll be the operational partner the business turns to, translating technical issues into practical solutions and holding vendors and managed service providers to account. This is a hands-on leadership role for someone who thrives on service standards, stakeholder experience and continuous improvement, and who wants their work to directly support the people caring for and educating children every day. What you'll be doing Own IT service delivery across all Explorers centres and our Support Office, including the helpdesk, incident, request, problem and change management functions. Set and report against service levels, response and resolution times, system availability and ticket backlog, while driving down recurring issues. Lead, coach and develop a small IT support team, setting clear priorities and building a responsive, customer focused service culture. Manage relationships with IT vendors, managed service providers, telecoms and software suppliers, including contracts, licensing and SLA performance. Maintain operational oversight of core business systems (including childcare management and HR/payroll platforms), IT assets, and endpoint security controls. Own technology readiness for new centre openings against agreed checklists and dates -supporting Explorers' continued growth across Melbourne. Identify and lead continuous improvement initiatives that reduce manual processes, recurring incidents and unnecessary technology costs. About you You're an experienced IT service delivery or operations leader who's comfortable owning outcomes end to end. You are someone who can hold vendors accountable, translate technical issues for non-technical stakeholders, whilst bringing calm, practical leadership to a small team. Demonstrated experience owning IT service delivery or IT operations, including leading a service team and holding managed service providers to account. Experience supporting a multi-site or distributed organization, you'll understand what it takes to keep 21 locations running. Experience managing external vendors, contracts and software licensing. Strong working knowledge of ITSM practices (incident, problem and change management) and service level reporting. Sound understanding of IT security fundamentals and data protection obligations. A Bachelor's degree in information technology, computer science or a related field (or equivalent hands-on experience); ITIL Foundation certification (v3 or v4) is preferred. Why join Explorers When Lynda Salvo founded Explorers in 2004, her vision was simple but powerful: to build centres where children and educators could truly thrive together. That mission hasn't changed. Every decision we make; from the environments we create to the people we bring into our team, is guided by Lynda's founding belief that exceptional early learning starts with exceptional people. We invest in our team, create clear pathways for growth, and foster a culture built on accountability, curiosity, and genuine care. You will enjoy: Ongoing Professional Learning & Development Opportunities Culture Club & Team Events Annual Explorers Awards Night Exclusive Employee Retail Discount Program designed to save you money, with access to discounted in-store and online vouchers from hundreds of retailers Central Melbourne Support Office â Southbank location Child safety is everyone's responsibility at Explorers. Every team member, regardless of their role, contributes to creating a culture where children are safe, respected and empowered to speak up. We are committed to ongoing education, reflection and improvement, and we value diversity and inclusion across our organisation. We welcome people from all backgrounds and are committed to creating an environment where everyone can contribute and thrive. How to apply If this sounds like you, we'd love to hear from you. Click apply now and submit your resume and a short cover letter telling us why you're a great fit for the role.
Telecommunications Technical Consultant
Springbok Foods ¡ Posted 20 days ago
About the role
Burleigh, QLD, Full Time, IT Jobs Vacancy Listing Dates 8/09/2026 to 6/10/2026 Please Quote Reference Number 18468 Immediate start available Remuneration: $80,000 - $90,000 per annum Join the team at Springbok Foods in Burleigh, QLD Springbok Foods is a national wholesale distributor and retailer of the largest range of South African groceries and good products in Australia. They require a Telecommunications Technical Consultant to join their team based in Burleigh, QLD. The role will also cover Noosaville, Greater Brisbane, Forest Glen, North Lakes, Oxenford and Loganholme, QLD. Key responsibilities include : ICT Helpdesk: Provide technical assistance and support to end users regarding Telecommunications-related issues, such as point of sale, communication and infrastructure across our stores; Network Installation and Maintenance: Install, configure and maintain telecommunications networks and equipment across our factory and stores; ERP Admin Support: Provide administrative support for the Enterprise Resource Planning (ERP) system related to telecommunications in the software system that we use to manage and connect our core business processes in one location; Project Design Assist and Task Management: Assist in project design and provide support in telecommunications project management activities; Manage, supervise and provide technical advice on telecommunications systems; Receive feedback, identify users' needs and requirements and mobilize existing technology to meet their criteria; Document plans, requests, activities and specifications and report on them; Program features, design networks and systems and allocate resources as necessary; Monitor and test systems and peripheral equipment and troubleshoot problems; Evaluate systems performance level and improve capabilities as needed; Oversee and coordinate telecommunications activities; Purchase electronic equipment and prepare budgetary justifications; Cooperate with management to develop staff and improve their skills; Follow industry's standards and best practices. To be considered you will need a level of skill commensurate with an AQF Associate Degree, Advanced Diploma or Diploma and at least one year of post qualification employment experience OR at least three years of relevant employment experience. This is a full time role, an immediate start is available. A remuneration package of $80,000 - $90,000 per annum is on offer to the successful candidate. APPLY NOW through the online application form.
IT Support Engineer Melbourne
systemsGo ¡ Posted 21 days ago
About the role
Position: IT & AV Support Technician Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179 systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills. Responsibilities (but not limited): Provide Level 2 desktop support at clientâs office Provide helpdesk and remote support for IT and AV equipment Complete project tasks as instructed by the client Occasional after-hours work with appropriate compensation Requirements: Pro-active, customer focused, and comfortable dealing with end users directly Able to describe issues clearly to end users and client management, and report on results effectively 2 years experience in IT helpdesk role or technical support role Comfortable working in a team Microsoft MCP certification preferred Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc Experience with AV systems and providing meeting support Experience with helpdesk ticketing systems including ServiceNow Diploma/Degree in Computer Science/Information Technology is preferred but not essential About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years.
Escalations Analyst - Accounting
Corto Pty Ltd ¡ Posted 21 days ago
About the role
Put your problem-solving instincts to work at the frontline of CORTO's next AI accounting product Support a successful, global and growing LegalTech business Grow your career with exposure to a wide variety of teams and stakeholders Flexible, hybrid Sydney-based role - 2 days a week in the office About CORTO We are CORTO, a cutting-edge software company dedicated to revolutionising the legal industry. Our mission is to empower legal practitioners with AI-driven solutions that streamline their workflow, boost productivity, and provide more efficient client service. Our team of AI experts and engineers collaborate to develop intelligent software tailored to the unique needs of lawyers, paralegals, and legal assistants. Our innovative AI solutions automate routine tasks, simplify document management, and enhance decision-making, allowing legal professionals to focus on what they do best - providing expert legal counsel. We're rapidly scaling from 80 to 150 employees, with a highly technical workforce where around 90% of the team are developers and engineers. Working alongside our Sydney-based team of passionate high achievers, you'll join a fast-growing technology business where things rarely stay the same for long - and if you're smart, caring, and ambitious, you'll be in great company. What you'll do CORTO is building the next generation of AI-powered accounting tools for the legal industry, and we need an Escalations Analyst who loves solving problems and understands accounting. You'll sit at the frontline as we launch our new product â using your troubleshooting instincts to trace an issue to its source, and your accounting know-how to work out why something isn't adding up. In this role, you will: Investigate and resolve issues our customers (law firms and their bookkeepers) raise about the product - often integration problems with Xero, MYOB or QuickBooks. Use your understanding of accounting workflows (ledgers, reconciliations, trust accounting, invoicing) to diagnose what's gone wrong and why. Triage and prioritise incidents based on customer impact. Work with our developers to log bugs, test fixes, and support product improvements - you'll learn to dig into logs and APIs, and we'll teach you the tools to do it. Participate in testing and validation of accounting modules in each release. Provide clear guidance to our global helpdesk and support teams. Spot recurring issues and help us improve how things work. What you'll bring The essentials: Natural problem-solving instincts â you enjoy digging into a problem, working out what's actually happening, and don't stop until you've found the root cause. An accounting knack â you've used accounting software such as Xero, MYOB or QuickBooks, or you've worked somewhere accounting-adjacent and found the numbers just made sense to you. A good understanding of accounting or bookkeeping fundamentals â you know your way around a ledger, a reconciliation and an invoice. Comfort with technology and a genuine appetite to learn the technical side. A curiosity about fintech and AI â you'll be working at the sharp end of an AI accounting product, and you're excited by that. Nice to have (but we'll happily teach you): Experience with LEAP or other legal practice management software. Any exposure to support or troubleshooting tools â logs, APIs, Postman, Jira, Salesforce, Sumo Logic. Previous experience in a software support, helpdesk or escalations role. You don't need to be an accountant, and you don't need to be a developer. If you love solving problems and accounting makes sense to you, we'll teach you the rest of our stack. You're the type of person who Has a proactive mindset with sharp prioritisation and problem-solving instincts. Communicates and collaborates brilliantly - with teammates and customers alike. Asks why before jumping to how, and doesn't stop until you've found the actual root cause. Brings a great attitude and a genuine passion for delivering excellent service â no task too big or small. Why join CORTO? Your work matters. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve. Make an impact. You wonât be another âcog in the wheelâ here. We give full trust and autonomy for you to be heard, to work on big & complex projects â and to make a real difference. Work with a group of authentic, passionate people who love what they do. Well-funded and global. CORTO is part of ATI Global â one of the largest international LegalTech companies. Flexible and hybrid working. We engage, share, and collaborate on ideas and workflows. Career and learning opportunities - we move fast and need smart people to get us where we're going. We are a scaling business and looking for people who want to grow with us. Have fun with us . Celebrations. Socials. Sports teams. Access to sailing and yacht events. We value your well-being with additional time off, gym membership and other perks. Fast-paced tech environment, if we don't disrupt ourselves someone else will do it! Access to LEAP Home - a program unique to the ATI Group to support you in buying your primary residence.
ICT Senior Support Officer
Shire of Broome ¡ Posted 23 days ago
About the role
Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town! At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded. We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable). Job Description About the Position: The Senior ICT Support Officer supports and develops ICT services to meet the needs of Shire employees and business partners, including hardware service requests, break-fix activities, and escalated technical support. Key responsibilities include maintaining server and desktop environments, managing installations, automating support tasks, and overseeing ICT assets and audits. Providing advice and support to the Manager Information Services on any upgrade, enhancement or development issues. Additional duties involve monitoring the Councilâs ICT infrastructure, communication systems, and CCTV under the Manager Information Services' guidance. The role supports business systems, maintains ICT platforms, advises on system upgrades, and ensures network security. A full position description can be found here: ICT Senior Support Officer - Position Description This is a permanent full-time position with an immediate start. Standard working hours Monday - Friday 7:45 am - 4:30 pm Rostered Day Off accruals About You: Our ideal candidate will have: Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT. Previous relevant Local Government or Public Sector experience Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT. Microsoft certifications in the areas of; MCSE or M365, MS Azure Administration platforms. Networking Certifications in the area of, CCNA or Cisco, HP or Meraki platforms. Virtualisation Certifications in the area of; VCP or VmWare, Microsoft Hyper V platforms. Comprehensive knowledge of Microsoft Office 365 environment and Microsoft Windows desktop environment. Experience assisting end users in a formal helpdesk environment, supporting complex enterprise applications and underlying infrastructure. Experience with management of current Data backup, replication and restore procedures. Desirable: Certification or studies in Cyber security maturity is advantageous. Previous relevant Local Government or Public Sector experience. Knowledge of GIS systems. IT Vision SynergySoft / Altus software. Current unrestricted "Câ class national driver's license Donât meet every single requirement? If youâre excited about this role but your past experience doesnât align perfectly, give us a call to talk further. Our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles. You may just be the right candidate for this or another position at the Shire of Broome. Desired Skills and Experience Benefits: Working for the Shire of Broome means you will enjoy: $88,377- $93,825 base salary per annum depending on qualifications and experience. IIn addition to base salary there are generous allowances Broome Location Allowance $11,414 and employer matched superannuation. Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle! Salary sacrifices options for rental assistance, mortgage interest and more. Family Membership to the Broome Recreation and Aquatic Centre. A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga. An active and engaging social club. Relocation assistance will be considered for the right candidate The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds. How to Apply: If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role. Job Applications are to be submitted through Shireâs website at https://www.broome.wa.gov.au/Council/Join-the-Shire-of-Broome-Team/Current-Vacancies For more information contact People and Culture on 08 9191 3456 or [email protected] . Application Deadline: Applications for this position are to be received no later than 4:00pm Monday, 21 September 2026. The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify.
ICT & Cyber Security Technician
Searson Buck ¡ Posted 24 days ago
About the role
ICT Support & Cyber Security Technicians (Entry or Senior) These are hands-on roles supporting a range of businesses with day-to-day IT issues, hardware, software, networking, cloud-based systems and cyber security issues. Ideally this will suit an experienced technician or someone looking to take the next step in their IT career. What you'll do: Provide Level 1 and Level 2 IT support or cyber security expertise. Experience in IT support, helpdesk or managed services or threat monitoring and implementation. Troubleshoot hardware, software and network issues. Install and configure computers, peripherals and business systems. Manage support tickets and maintain accurate documentation. Escalate complex issues when required. Assist or lead IT projects, upgrades and security system improvements. What you'll bring: 2 - 5 years of experience. Exceptional communication and customer service skills. Current Kaseya BMS, Datto RMM and ThreatLocker experience Strong problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Knowledge of Microsoft environments and business systems. Networking experience will be highly regarded. Current driver's licence. What's on offer: Full-time position. Competitive salary. Ongoing training and development. Flexible working arrangements. Supportive team environment. Exposure to a wide range of technologies and industries. If you enjoy solving IT and systems problems, apply online or call Nick on 0419 425 168 or [email protected]
Senior IT Helpdesk - Level 2 (MSP exp)
Milestone IT ¡ Posted 28 days ago
About the role
Milestone IT is currently working with a leading Managed Service Provider (MSP) to recruit an experienced Senior IT Helpdesk Engineer â Level 2 for a full-time position. This is an excellent opportunity for an experienced IT support professional who is looking to take the next step in their career and work within a dynamic MSP environment supporting a diverse range of clients and technologies. You'll be joining a professional technical team where you'll have the opportunity to work on more complex technical issues, contribute to projects and continue developing your skills. Key Responsibilities Provide Level 2 technical support to a diverse range of business clients. Troubleshoot and resolve escalated hardware, software and infrastructure issues. Support Microsoft 365, Windows 10/11 and Windows Server environments. Manage user accounts, permissions and Microsoft Entra ID. Troubleshoot networking issues including TCP/IP, DNS, DHCP, VPNs and Wi-Fi. Support desktops, laptops, printers and other end-user technologies. Assist with server, virtualisation and cloud infrastructure support. Monitor and manage tickets through the MSP's PSA/ticketing platform. Escalate complex issues to Level 3 engineers when required. Assist with client onboarding, migrations, upgrades and other IT projects. Maintain accurate documentation and technical records. Provide excellent customer service and communicate technical issues clearly to clients. About You We're looking for someone who is technically capable, customer-focused and comfortable working in a fast-paced MSP environment. You'll ideally have: 2 years' experience working in an MSP environment. Proven experience providing Level 2 IT support. Strong troubleshooting and problem-solving skills. Excellent Microsoft 365 and Windows knowledge. Experience with Microsoft Entra ID / Azure AD. Good understanding of networking fundamentals. Experience with remote support and RMM/PSA platforms. Strong communication and customer service skills. Excellent time management and ability to prioritise competing tickets. A proactive approach and willingness to take ownership of issues. The ability to work independently while contributing to a wider technical team. Why Join? This is a fantastic opportunity for a Level 2 engineer who wants to move beyond basic helpdesk support and develop their career within an established MSP. You'll gain exposure to: A diverse range of clients and IT environments. Complex technical troubleshooting. Microsoft cloud and infrastructure technologies. Networking, servers and virtualisation. IT projects and client implementations. A supportive and technically focused team. Clear opportunities for career progression into Level 3 and Systems Engineering. Apply Now If you're an experienced Level 2 IT Support / Helpdesk Engineer with MSP experience and are ready for your next challenge, we'd love to hear from you. Apply now or contact Milestone IT on (03) 9670 6682 for a confidential discussion.