Helpdesk Support Jobs. Australia

IT Helpdesk Support Officer - Pimpama Campus » Australia - JOIN OUR COMMUNITY At King's, we place value on selecting staff who are committed to honouring God through their gifts and talents, and who have a passion to help young people succeed. We seek staff to become part of our collegiate culture to provide challenging, differentiated, and engaging learning for each of their students. Expressions of interest are sought for the following position: IT Helpdesk Support Officer We are seeking a skilled IT Helpdesk Technician for our Pimpama campus. This is a Full Time position , Monday to Friday 8am – 4pm. Responsibilities include, but are not limited to: Providing the first line of support to the Staff and Students on any IT related issues, either by telephone, email or face to face. Performing preventative maintenance, including checking critical alerts, creating tickets, prioritising and escalating these to the appropriate technician. Troubleshooting software and hardware issues in a Apple based environment. Use an industry leading ticketing system to track client requests, time management and project work. Ensure you follow through with all issues to completion and ensuring if issues are not resolved that they are escalated to the next level of support in a timely manner. Ensure the inventory record for all IT related hardware is managed and up to date. When required, install or configure new and existing client software or applications. Perform user account administration maintaining user access in the various Systems and Software. Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incoming call volume. Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, phone systems, printing and all IT related queries. Ensure all internal systems and procedures are followed correctly. The ideal applicant will have: IT Helpdesk experience Familiar with Apple iPadOS, iOS, MacOS ecosystem Applications close at 4:00pm on Friday, 18 September 2026. However applications will be assessed as received and the position may be filled prior to the closing date. Your curriculum vitae should include details for; at least 2 recent professional referees at least 1 referee who can attest to your suitability to work within the values and culture of an expanding Christian school (preferably from a Pastor or Minister). ABOUT OUR COLLEGE King’s is an expanding, multi-Campus school that places paramount importance on the development of the whole child, with a particular focus on providing every student the opportunity to develop Christian Leadership skills that will prepare them for their future. Our programs challenge and shape students’ thinking and understanding of their role in the world. With our growing existing campuses and plans for further new campus development, King’s provides excellent career progression opportunities. We encourage suitable applicants to apply to join the growing team at any of King’s Christian College campuses. Our College currently consists of 3 dynamic campuses, with several more campuses in the planning stages, serving the communities in which they are located. The REEDY CREEK CAMPUS (on the southern end of the Gold Coast) has more than 2600 students on-site, from Early Learning through to Year 12. This campus also includes a Trade Training College. Our PIMPAMA CAMPUS (on the northern end of the Gold Coast) currently has over 2000 students on-site, from Early Learning to Year 12. King’s LOGAN VILLAGE CAMPUS (in south-west Logan) offers places for students from Early Learning through to High School. King's Christian College is committed to child safety and wellbeing and acts in accordance with the Child Safe Standards (Child Safe Organisations Act 2024 (Qld) and the Working with Children Check Act 2000.) As such, candidates will be subject to will be subject to a Qld Teacher Registration check or Blue Card screening and other relevant checks as required. Video • Tue, 08 Sep • King's Christian College

Desktop Support Engineer » Sydney, NSW - access issues Manage and resolve IT helpdesk tickets Support the rollout, configuration and deployment of iPads Manage...We are currently seeking a Level 1/2 IT Support Officer to join a leading independent school in Sydney • Wed, 16 Sep • Morgan McKinley

IT Helpdesk Technician » Manly, NSW - -on IT & Systems Support Technician to join their team. This role offers a balance of in-office remote support and on-site..., delivering end-to-end support across systems, user devices, and network infrastructure. Key Responsibilities Tier 1-2 • Tue, 15 Sep • Sirius. • AU$75000 - 95000 per year

IT Helpdesk Technician/ Network Administrator » Griffith, NSW - Broken Hill, NSW - have worked in network support or helpdesk positions. Salary range is $70,000-$85,000pa commensurate with experience. Fulltime...Leading Edge Computers are currently looking to recruit an experienced and qualified IT Helpdesk Technician/ Network • Mon, 14 Sep • Recruitment Innovations

Help Desk Support Officer » Eagle Farm, Brisbane - Join an Organisation dedicated to Closing the Gap in Indigenous Health About Us? The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the Southeast Qld Region. The Corporate Services team is responsible for the management and delivery of effective Finance, Human Resources, Accreditation, Information & Communications Technology, Workplace Health and Safety, Warehouse, and Infrastructure and Logistics services to enable IUIH to meet its strategic and operational objectives. About the Role? As Helpdesk Support Officer, your role is to provide client service in software and hardware support. This will include consistent and uninterrupted coverage of the helpdesk through phone and remote support in analysing and solving routine client IT problems and requests through to completion. Your day-to-day duties will include: Provide assistance via phone and remote support channels. Respond to calls, emails, and support tickets in line with established service agreements. Deliver first-level support, ensuring timely responses and resolutions. Ensure updates and fixes are communicated, scheduled, and implemented effectively. Develop a clear understanding of software features, limitations, and issues to provide guidance to end users. About You? Current C Class Drivers Licence (QLD) Current Criminal History Check Relevant experience in remote desktop support and similar help desk roles. Desirable, but not mandatory: Demonstrated experience working with Aboriginal and Torres Strait Islander people and /or communities What Can we Offer? At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ community, veterans, refugees, and people with disability. At IUIH ‘Our Collectivity is Our Strength’. We are a diverse and inclusive workplace that invites applications from all people. Be part of Australia’s largest community controlled Aboriginal Health Service. Access to “Growing Our Own Opportunities” through in-house training and programs. Weekly Staff Wellness activities and all staff ‘Gather and Grow’ yarns and award ceremonies. Opportunities to attend community events such as NAIDOC, Rugby League Carnivals and more. Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm. • Sat, 12 Sep • Institute for Urban Indigenous Health

ECE Helpdesk Team Lead » Melbourne CBD, Melbourne - About the Department The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres. About the Division The Information Management and Technology Division (IMTD) guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools. The division architects manage and support the largest technology network in Victoria, which has a user base of approximately 750,000 staff and students. IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration. As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer-centric approach. This position sits in the Early Childhood Education Digital Services Branch. A minimum requirement of 3 days a week in the DE office is required, plus a valid Working with Children Check (E). About the Role Reporting to the ECE Senior Specialist System Operations, the ECE Helpdesk Team Lead will join the ECE System Operations team within Early Childhood Digital Services. This role plays a crucial part in leading a group of staff who support applications and services within the Early Childhood Education sector. Joining a broader Operations group, this role will be responsible for managing the ECE Helpdesk staff to deliver operational support and service to the Early Learning sector. Supporting critical services and applications, this role will manage service delivery across the ECE Helpdesk, while working with the broader Operations group in ensuring a quality service is delivered. The role will provide support to users and stakeholders both internal and external to the Department of Education. Key activities will include. * Coordinate the Help Desk team members in their daily duties of attending to users and workload * Mentor, support, and monitor team performance, ensuring KPIs, SLAs, and customer satisfaction are met * Oversee day-to-day teams' operation and performance in managing user calls and queries. Take overflow calls where required to maintain balance of service levels against available resource. * Dealing with escalations queries and investigations, administering user access, and providing day-to-day support across ECE applications and systems. * Logging and maintaining support requests to ensure all requests for support including incidents are dealt with according to agreed standards and procedures * Delegate tasks and set timelines for internal Helpdesk Desk activities required to maintain a quality standard of activities across the Help Desk * Provide regular operational reporting across IT Service Management and telephony * System monitoring with real-time monitoring * Contribute to the development of system documentation, processes and knowledge * Identify recurring issues, drive problem management, and enhance service delivery strategies * Produce system reports and data for * Support infrequent out of business hours support is required for critical priority support incidents and planned production activities. Attributes Essential: Experience in People leadership, mentoring and supporting a team in IT Service Delivery * Experience in People leadership, mentoring and supporting a team in IT Service Delivery * Experience with debugging, triaging, and testing * Experience with SQL database * IT Service Management experience and ITSM tools (ServiceNow) * IIS Web Applications (Azure), and data platforms (SQL) * Certification and Accreditation ITIL Foundation Desirable Qualifications and Experience Desirable: * Relevant tertiary qualification in Information * Experience in supporting identity management services such as Azure * Experience in using Jira Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact [email protected] or [email protected] Preferred applicants may be required to complete a Police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on 24.09.2026 • Fri, 11 Sep • Victorian Government

Technology Adviser » Melbourne, Melbourne Region - The Victorian Curriculum & Assessment Authority (VCAA) is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high quality curriculum, assessment and reporting for all Victorian student's birth to 18 years. * Salary: $100,894 - $114,476 (Plus Superannuation of 12%) * Ongoing * Usual hours of work: Full time (flexible work conditions may be/are available) * This role will require work outside standard business hours during peak operational periods to meet business requirements * Usual work location: 189 Urquhart Street, Coburg About the Division The Assessment Division brings together all functions of the Victorian Curriculum and Assessment Authority (VCAA) related to assessment: policy design, development and conduct of assessments, marking and results. The Operations branch is part of the VCAA's Assessment Division and supports the delivery of VCE and NAPLAN assessment programs and services across Victoria. Its work includes assessment logistics, marking coordination, results calculation, helpdesk administration, certification services, special provision processes, assessment data operations, and support for digital platforms including Insight. Role Purpose The Technology Advisor supports the effective operation, maintenance and continuous improvement of systems, data and reporting processes used to deliver VCAA assessment support services. The role manages and maintains key Helpdesk systems, including Salesforce CRM, Power BI and Asana, and supports activities such as data imports, updates to school and stakeholder records, system configuration, data quality assurance, workflow tracking and operational reporting. The role analyses Helpdesk and program data to produce reports, dashboards and insights that support planning, resourcing, escalation processes, service improvement and decision-making during key assessment periods. The role also acts as a subject matter expert for Helpdesk data and technical systems, providing guidance, training and support to colleagues. Attributes The successful applicant will have strong digital and technical literacy, sound analytical skills, and the ability to use data to identify issues, monitor trends and support service improvement. They will be highly organised, accurate and responsive, with strong attention to detail and the ability to manage competing priorities in a time-sensitive operational environment. The role requires a proactive problem-solving approach, confidence working with systems and reporting tools, and the ability to explain technical or data-related information clearly to colleagues and stakeholders with varying levels of system knowledge. The successful applicant will also be able to work collaboratively, support others to use systems effectively, and contribute to continuous improvement across helpdesk operations. Qualifications and Experience Essential: experience in a helpdesk or technical support role, preferably in a high-volume, service-oriented environment. Desirable: Demonstrated experience supporting business systems, reporting tools and data processes in a high-volume operational service delivery environment is required. The successful applicant will need strong practical experience using customer relationship management or case management systems, reporting tools, workflow tracking tools, online platforms and databases to maintain accurate records, validate data, generate operational reports and support service planning. Experience with Salesforce, Power BI and workflow tracking tools, or comparable systems, will be highly regarded. Knowledge of VCAA assessment support services, Victorian school administration processes, helpdesk operations, and assessment-related policies, protocols and procedures will be highly regarded. How to Apply Applicants are encouraged to include a Curriculum Vitae and a Cover letter addressing the key selection criteria provided in the position description. Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Kang Pang – Service Support Lead via [email protected]. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on Tuesday 22 September 2026. • Fri, 11 Sep • Victorian Government

IT Support Officer 1/2 » Sydney, NSW - is looking to strengthen its IT function with an experienced support professional. This is a varied position for someone who enjoys being... more than a traditional helpdesk resource. You will work closely with the wider business, take ownership of technical issues • Fri, 11 Sep • FutureYou

Customer Technical & Support Specialist - Causal » Chermside, QLD - information clearly to non-technical users Experience in IT Helpdesk, Application Support or Data Analytics is highly regarded... sector. We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This varied role • Fri, 11 Sep • TactiCall • AU$42 - 47 per hour

Product Support Engineer » Eagle Farm, QLD - to delivering world class services to our clients. Product Support Engineers (PSE) are a critical interface to customers of the... with customer change management requirements Support firmware, software and configuration updates to ensure the system operates • Fri, 11 Sep • Wabtec

IT Service Delivery Manager » Australia - Explorers Early Learning is a family-owned and operated business with early learning centres across Melbourne. Our beautiful, purpose-built centres and enriching learning environments reflect our commitment to delivering exceptional care and education. As we continue to grow across 21 centres, our Support Office plays a critical role in keeping every centre running safely and reliably; and IT is central to that. About the opportunity The IT Service Delivery Manager is accountable for the reliable and secure delivery of IT services across our centre network and Support Office. Leading a small IT team and reporting to the Chief Transformation Officer, you'll own the day-to-day service function, making sure technology, systems, connectivity and support services are fit for purpose and meet the needs of our educators, centre teams and corporate functions. You'll be the operational partner the business turns to, translating technical issues into practical solutions and holding vendors and managed service providers to account. This is a hands-on leadership role for someone who thrives on service standards, stakeholder experience and continuous improvement, and who wants their work to directly support the people caring for and educating children every day. What you'll be doing Own IT service delivery across all Explorers centres and our Support Office, including the helpdesk, incident, request, problem and change management functions. Set and report against service levels, response and resolution times, system availability and ticket backlog, while driving down recurring issues. Lead, coach and develop a small IT support team, setting clear priorities and building a responsive, customer focused service culture. Manage relationships with IT vendors, managed service providers, telecoms and software suppliers, including contracts, licensing and SLA performance. Maintain operational oversight of core business systems (including childcare management and HR/payroll platforms), IT assets, and endpoint security controls. Own technology readiness for new centre openings against agreed checklists and dates -supporting Explorers' continued growth across Melbourne. Identify and lead continuous improvement initiatives that reduce manual processes, recurring incidents and unnecessary technology costs. About you You're an experienced IT service delivery or operations leader who's comfortable owning outcomes end to end. You are someone who can hold vendors accountable, translate technical issues for non-technical stakeholders, whilst bringing calm, practical leadership to a small team. Demonstrated experience owning IT service delivery or IT operations, including leading a service team and holding managed service providers to account. Experience supporting a multi-site or distributed organization, you'll understand what it takes to keep 21 locations running. Experience managing external vendors, contracts and software licensing. Strong working knowledge of ITSM practices (incident, problem and change management) and service level reporting. Sound understanding of IT security fundamentals and data protection obligations. A Bachelor's degree in information technology, computer science or a related field (or equivalent hands-on experience); ITIL Foundation certification (v3 or v4) is preferred. Why join Explorers When Lynda Salvo founded Explorers in 2004, her vision was simple but powerful: to build centres where children and educators could truly thrive together. That mission hasn't changed. Every decision we make; from the environments we create to the people we bring into our team, is guided by Lynda's founding belief that exceptional early learning starts with exceptional people. We invest in our team, create clear pathways for growth, and foster a culture built on accountability, curiosity, and genuine care. You will enjoy: Ongoing Professional Learning & Development Opportunities Culture Club & Team Events Annual Explorers Awards Night Exclusive Employee Retail Discount Program designed to save you money, with access to discounted in-store and online vouchers from hundreds of retailers Central Melbourne Support Office – Southbank location Child safety is everyone's responsibility at Explorers. Every team member, regardless of their role, contributes to creating a culture where children are safe, respected and empowered to speak up. We are committed to ongoing education, reflection and improvement, and we value diversity and inclusion across our organisation. We welcome people from all backgrounds and are committed to creating an environment where everyone can contribute and thrive. How to apply If this sounds like you, we'd love to hear from you. Click apply now and submit your resume and a short cover letter telling us why you're a great fit for the role. • Fri, 11 Sep • Explorers

IT Helpdesk Team Leader » Adelaide, SA - Your new company A leading National Managed Service Provider based in Adelaide's Inner North-West requires a Helpdesk... Within this challenging and rewarding position, you will be responsible for: Leadership and management of 10x Helpdesk Technicians • Thu, 10 Sep • Hays

Engineering Admin Support Analyst » Bacchus Marsh, VIC - (HS3) + Superannuation + Salary Packaging About the role Engineering Admin Support Analyst is a key member of the... Engineering Services Support Services Team and is responsible for supporting operational governance across Engineering Services • Thu, 10 Sep • Western Health

Service Desk Team Lead » Cheltenham, Kingston Area - Working at Melba Support Services (Melba) We support people with disability to live the life they want. We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation. Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. For over 50 years, Melba has stood beside Victorians with disability, championing choice, dignity, and dreams. As a proud NDIS provider, we offer personalised support, from independent living to community connection. Every service is built around what matters most. You! We open up a world of opportunities for people to live life their way – proudly, joyously, creatively, adventurously. Why Join Us? At Melba, people lead all decisions about their support. We are proud to do things a little differently, we call it The Melba Way. We ask questions and listen, tailoring all supports to what you need and want and we tailor all supports to each person. It’s how we bring our values to life every day. It’s about putting people first, creating personalised support every minute, every hour, every day. If this resonates with you, come join us! About the Role This is a full-time, 24-month fixed-term opportunity. As the Service Desk Team Lead, you'll lead Melba's internal Service Desk function and play a critical role in ensuring our people receive high-quality, responsive and customer-focused IT support. This role combines people leadership, service management and hands-on technical expertise. You'll oversee the day-to-day operations of the Service Desk, coach and develop a team of Service Desk Analysts, drive service improvements, and act as the escalation point for complex technical issues. Working closely with internal stakeholders, external service providers and the broader Technology team, you'll help create a positive support experience for our employees while ensuring services remain reliable, secure and fit for purpose. This role operates across a rotating Service Desk model, with support provided between 7:00am and 7:00pm, Monday to Friday. What We Offer When you join Melba, you become part of an organisation that values its people and believes great services start with great teams. As a Service Desk Team Lead, we offer: • Not-for-profit salary packaging benefits to increase your take-home pay • Ongoing learning and professional development opportunities • Career pathways across a diverse range of functions and services • The opportunity to lead and shape a growing Service Desk function • Exposure to modern technologies and digital transformation initiatives • Supportive leaders and collaborative teams • Employee wellbeing initiatives and support services • The opportunity to make a meaningful impact by supporting the people who support others What You'll Be Doing In this role, you'll lead the delivery of exceptional IT support services across Melba while developing a high-performing and customer-focused Service Desk team. You will: • Lead the day-to-day operations of the Service Desk, ensuring efficient and effective support delivery • Coordinate rosters, workload allocation and service coverage across operating hours • Coach, mentor and develop Service Desk team members to build capability and performance • Monitor ticket queues, service levels and trends to ensure timely resolution of incidents and requests • Act as the primary escalation point for complex or high-priority technical issues • Troubleshoot and support Microsoft 365, Entra ID, Intune, Windows devices and related technologies • Coordinate responses to major incidents, service outages and cyber security events • Drive a strong customer service culture focused on user satisfaction and positive outcomes • Partner with internal stakeholders and external service providers to resolve issues and improve services • Monitor onboarding, offboarding, access management and asset control processes • Analyse service performance data and provide reporting to key stakeholders • Lead continuous improvement initiatives, knowledge management and process optimisation • Ensure Service Desk practices align with ITIL principles, security requirements and organisational standards What Makes a Great Service Desk Team Lead? We're looking for a people-focused leader who enjoys developing teams, solving problems and delivering outstanding customer experiences. You'll be equally comfortable coaching staff, managing service performance and rolling up your sleeves to support complex technical issues when required. You will bring: • Experience working within a Service Desk, Helpdesk or technical support environment, including team leadership experience • Strong knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive • Experience supporting cloud identity and endpoint management technologies, including Entra ID and Intune • Strong technical troubleshooting skills across desktop, mobile and collaboration technologies • Experience using IT service management platforms and applying ITIL principles in operational environments • Understanding of cyber security principles and secure access management practices • Proven ability to lead, coach and develop high-performing teams • Strong organisational and workload management skills • Excellent analytical and problem-solving capability • A customer-first mindset and commitment to service excellence • Excellent written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences • Strong stakeholder engagement and relationship management skills • Experience developing and improving processes, procedures and documentation • Professional integrity, accountability and commitment to confidentiality • A commitment to continuous learning, improvement and innovation • Relevant Microsoft, Azure, Endpoint Management or ITIL certifications (desirable) Requirements To be successful in this role, you'll need: • Current NDIS Worker Screening Check or willingness to obtain • Current Working with Children Check or willingness to obtain • A current Australian Driver Licence and willingness to travel between Melba locations as required • Availability to support Service Desk operations across a rotating roster model between 7:00am and 7:00pm, Monday to Friday • Successful completion of pre-employment screening, mandatory training and ongoing compliance requirements • Commitment to workplace health, safety and wellbeing responsibilities Ready to Apply? If you're an experienced Service Desk professional ready to lead a team, improve service delivery and help drive Melba's technology support function forward, we'd love to hear from you. Apply today and join the team at Melba Support Services. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Strait Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. • Thu, 10 Sep • Melba Support Services

Service Desk Analyst » Cheltenham, Kingston Area - Working at Melba Support Services (Melba) We support people with disability to live the life they want. We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation. Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values. Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships. For over 50 years, Melba has stood beside Victorians with disability, championing choice, dignity, and dreams. As a proud NDIS provider, we offer personalised support, from independent living to community connection. Every service is built around what matters most. You! We open up a world of opportunities for people to live life their way – proudly, joyously, creatively, adventurously. Why Join Us? At Melba, people lead all decisions about their support. We are proud to do things a little differently, we call it The Melba Way. We ask questions and listen, tailoring all supports to what you need and want and we tailor all supports to each person. It’s how we bring our values to life every day. It’s about putting people first, creating personalised support every minute, every hour, every day. If this resonates with you, come join us! About the Role This is a full-time, 24-month fixed-term opportunity. As a Service Desk Analyst, you'll be the first point of contact for IT support across Melba. You'll play a key role in keeping our people connected, productive and supported by providing timely technical assistance, resolving incidents and service requests, and ensuring our technology services run smoothly. Working as part of a collaborative IT team, you'll deliver first-level support across a wide range of systems, devices and applications while maintaining a strong focus on customer service, clear communication and continuous improvement. This role participates in a rotating roster that provides Service Desk coverage between 7:00am and 7:00pm, Monday to Friday. What We Offer When you join Melba, you become part of an organisation that values its people and believes great services start with great teams. As a Service Desk Analyst, we offer: • Not-for-profit salary packaging benefits to increase your take-home pay • Ongoing learning and professional development opportunities • Career pathways across a diverse range of functions and services • Exposure to modern technologies and digital transformation initiatives • Supportive leaders and collaborative teams • Employee wellbeing initiatives and support services • The opportunity to make a meaningful impact by supporting the people who support others What You'll Be Doing In this role, you'll provide technical support and service delivery that helps our teams work effectively across Melba. You will: • Provide first-level support for incidents and service requests raised by staff • Log, categorise, prioritise and manage tickets through the service management system • Troubleshoot common issues relating to Microsoft 365, Windows devices, user accounts, printing, mobile devices and connectivity • Manage support requests through to resolution or confirmed handover • Support onboarding, role changes and offboarding activities • Assist with device setup, deployment, replacement and asset management processes • Escalate complex, high-impact or security-related issues through agreed support pathways • Support major incidents and service outages through effective communication and documentation • Maintain accurate records of troubleshooting, actions taken and final resolutions • Work collaboratively with internal teams and external service providers to deliver positive user outcomes • Contribute to knowledge base improvements and continuous service improvement initiatives What Makes a Great Service Desk Analyst? We're looking for someone who enjoys solving problems, helping others and delivering exceptional customer service. You'll be a strong communicator who can confidently support both technical and non-technical users while maintaining a calm and professional approach. You will bring: • Experience working in an IT Service Desk, Helpdesk or technical support environment • Knowledge of Microsoft 365, Windows devices and common end-user application • Experience using ticketing systems to log, triage, manage and resolve support requests • Strong troubleshooting and problem-solving skills • High attention to detail and excellent organisational skills • The ability to manage competing priorities in a fast-paced environment • Strong written and verbal communication skills • A customer-focused mindset and commitment to delivering quality service • The ability to build positive working relationships across the organisation • Strong collaboration and stakeholder engagement skills • Professional integrity and a commitment to confidentiality • A willingness to learn and continuously develop your technical capabilities • Understanding of ITIL principles and the Essential Eight Cyber Security Framework (highly regarded) • Microsoft certifications such as Azure Fundamentals or Modern Desktop Administrator Associate (desirable) Requirements To be successful in this role, you'll need: • Current NDIS Worker Screening Check or willingness to obtain • Current Working with Children Check or willingness to obtain • A current Australian Driver Licence and willingness to travel between Melba locations as required • Availability to participate in a rotating Service Desk roster between 7:00am and 7:00pm, Monday to Friday • Successful completion of pre-employment screening, mandatory training and ongoing compliance requirements • Commitment to workplace health, safety and wellbeing responsibilities Ready to Apply? If you're passionate about technology, enjoy helping people and want to be part of an organisation making a genuine difference in people's lives, we'd love to hear from you. Apply today and join the team at Melba Support Services. Inclusion at Melba Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Strait Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. • Thu, 10 Sep • Melba Support Services

Level 2/3 IT Support Engineer » Melbourne, VIC - support for a broad range of clients. Handling escalations for the level 1 Helpdesk team. Maintaining relationships...Your new company A growing Managed Service Provider requires a Level 2/3 Support Engineer for a permanent opportunity • Wed, 09 Sep • Hays

IT Service Delivery Manager » Southbank, Melbourne - Explorers Early Learning is a family-owned and operated business with early learning centres across Melbourne. Our beautiful, purpose-built centres and enriching learning environments reflect our commitment to delivering exceptional care and education. As we continue to grow across 21 centres, our Support Office plays a critical role in keeping every centre running safely and reliably; and IT is central to that. About the opportunity The IT Service Delivery Manager is accountable for the reliable and secure delivery of IT services across our centre network and Support Office. Leading a small IT team and reporting to the Chief Transformation Officer, you'll own the day-to-day service function, making sure technology, systems, connectivity and support services are fit for purpose and meet the needs of our educators, centre teams and corporate functions. You'll be the operational partner the business turns to, translating technical issues into practical solutions and holding vendors and managed service providers to account. This is a hands-on leadership role for someone who thrives on service standards, stakeholder experience and continuous improvement, and who wants their work to directly support the people caring for and educating children every day. What you'll be doing Own IT service delivery across all Explorers centres and our Support Office, including the helpdesk, incident, request, problem and change management functions. Set and report against service levels, response and resolution times, system availability and ticket backlog, while driving down recurring issues. Lead, coach and develop a small IT support team, setting clear priorities and building a responsive, customer focused service culture. Manage relationships with IT vendors, managed service providers, telecoms and software suppliers, including contracts, licensing and SLA performance. Maintain operational oversight of core business systems (including childcare management and HR/payroll platforms), IT assets, and endpoint security controls. Own technology readiness for new centre openings against agreed checklists and dates -supporting Explorers' continued growth across Melbourne. Identify and lead continuous improvement initiatives that reduce manual processes, recurring incidents and unnecessary technology costs. About you You're an experienced IT service delivery or operations leader who's comfortable owning outcomes end to end. You are someone who can hold vendors accountable, translate technical issues for non-technical stakeholders, whilst bringing calm, practical leadership to a small team. Demonstrated experience owning IT service delivery or IT operations, including leading a service team and holding managed service providers to account. Experience supporting a multi-site or distributed organization, you'll understand what it takes to keep 21 locations running. Experience managing external vendors, contracts and software licensing. Strong working knowledge of ITSM practices (incident, problem and change management) and service level reporting. Sound understanding of IT security fundamentals and data protection obligations. A Bachelor's degree in information technology, computer science or a related field (or equivalent hands-on experience); ITIL Foundation certification (v3 or v4) is preferred. Why join Explorers When Lynda Salvo founded Explorers in 2004, her vision was simple but powerful: to build centres where children and educators could truly thrive together. That mission hasn't changed. Every decision we make; from the environments we create to the people we bring into our team, is guided by Lynda's founding belief that exceptional early learning starts with exceptional people. We invest in our team, create clear pathways for growth, and foster a culture built on accountability, curiosity, and genuine care. You will enjoy: Ongoing Professional Learning & Development Opportunities Culture Club & Team Events Annual Explorers Awards Night Exclusive Employee Retail Discount Program designed to save you money, with access to discounted in-store and online vouchers from hundreds of retailers Central Melbourne Support Office – Southbank location Child safety is everyone's responsibility at Explorers. Every team member, regardless of their role, contributes to creating a culture where children are safe, respected and empowered to speak up. We are committed to ongoing education, reflection and improvement, and we value diversity and inclusion across our organisation. We welcome people from all backgrounds and are committed to creating an environment where everyone can contribute and thrive. How to apply If this sounds like you, we'd love to hear from you. Click apply now and submit your resume and a short cover letter telling us why you're a great fit for the role. • Wed, 09 Sep • Explorers

Junior Systems Administrator » Melbourne CBD, Melbourne - Junior Systems Administrator We have a fantastic opportunity for an experienced Junior Systems Administrator to join our Digital - ICT Operations team in our Melbourne office. Primary Duties and Responsibilities Involvement within projects to assist with technical deliverables. Assistance with: Vendor management. Regular disaster recovery tests. Safeguarding security with administration of email protection, web filtering, data loss prevention, and endpoint protection gateways and platforms. Maintaining enterprise directory services, multifactor authentication, and access to critical IT services in the cloud and on-premises. Technical troubleshooting and resolution of support tickets escalated from Helpdesk. On-premises infrastructure and cloud support, monitoring, support, installations, upgrades, testing, and documentation, and backups. Maintain a cyber security first approach and mindset. Cultivate an awareness of security risks, stay informed of latest cyber threats, instil best cyber security practises and take practical steps to protect the firm and client from cyberattacks. Skills/Knowledge Attention to detail. Excellent communication and interpersonal skills. Good organisation and administrative ability. Excellent literacy. Excellent presentation skills. Experience 1- 3 years' experience in IT Support, Service Desk, Desktop Support or similar roles. Experience within a client centred organisation. Essential: Exposure to: Microsoft 365 administration Active Directory and Entra ID. Microsoft Windows server and features. Networking such as IP addressing, DNS, DHCP, and wireless. ITSM framework. Documentation, troubleshooting, and process improvements. Desirable: Backup technologies and methodologies such as Veeam. Microsoft Intune and Autopilot. Microsoft Azure Palo Alto and Aruba networking technologies. VMWare Citrix Essential 8, ISO 27001. Scripting with PowerShell and Terraform. Linux fundamentals. Further Information Any questions regarding the vacancy can be directed to Rhoda Siu on (03) 9609 6737 or [email protected]. For further information or to submit your application for this position please visit the careers page on our website. Please note any offer of employment made by Russell Kennedy to the successful candidate will be subject to a police check. We are currently accepting applications from direct applicants only. No agency referrals will be accepted at this stage. Our Firm and Culture Russell Kennedy is a commercial law firm with more than 380 people in Melbourne and Sydney. We are committed to providing exceptional legal strategies and solutions to our clients, guided by market-leading expertise across our key sectors of focus. As part of our team, you’ll receive hands-on experience, quality mentoring and access to valuable learning opportunities. We encourage a professional and committed work ethic, while recognising the importance of an enjoyable working environment and balanced lifestyle. We believe we have a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work, and where your talents are fostered, empowering you to contribute to the success of the firm. Russell Kennedy is proud to be an equal opportunity employer and is certified as a WGEA Employer of Choice for Gender Equality, as well as being certified as a gold employer in the Australian Workplace Equality Index for employers with 500 or less employees. We respect and celebrate the things that make each of us different. The firm supports and promotes a range of initiatives to create an environment that is characterised by equal access and respected participation of all groups and individuals. There is a particular focus and emphasis on gender equality, inclusion of First Nations peoples, accessibility for people with disability, LGBTQIA inclusion, and cultural diversity. Russell Kennedy is recognised by Australian Disability Network as a Disability Confident Recruiter employer. Russell Kennedy is committed to attracting and retaining the best talent available. We acknowledge the importance of work-life balance, all current and prospective employees have access to flexible work options and workplace adjustments including alternate accessible formats, where required. If you require an adjustment during the recruitment process, please contact Leanda Nissen on 03 9609 1523. Russell Kennedy Lawyers acknowledges the Traditional Custodians of the lands on which we meet and work. Our offices are situated on the unceded lands of the Wurundjeri and Gadigal peoples. We pay our respects to their Elders, past and present, to their emerging leaders and to the resilience, creativity and vitality of their cultures including their laws and systems of governance. • Wed, 09 Sep • Russell Kennedy

Telecommunications Technical Consultant » Gold Coast Region, Queensland - Burleigh, QLD, Full Time, IT Jobs Vacancy Listing Dates 8/09/2026 to 6/10/2026 Please Quote Reference Number 18468 Immediate start available Remuneration: $80,000 - $90,000 per annum Join the team at Springbok Foods in Burleigh, QLD Springbok Foods is a national wholesale distributor and retailer of the largest range of South African groceries and good products in Australia. They require a Telecommunications Technical Consultant to join their team based in Burleigh, QLD. The role will also cover Noosaville, Greater Brisbane, Forest Glen, North Lakes, Oxenford and Loganholme, QLD. Key responsibilities include : ICT Helpdesk: Provide technical assistance and support to end users regarding Telecommunications-related issues, such as point of sale, communication and infrastructure across our stores; Network Installation and Maintenance: Install, configure and maintain telecommunications networks and equipment across our factory and stores; ERP Admin Support: Provide administrative support for the Enterprise Resource Planning (ERP) system related to telecommunications in the software system that we use to manage and connect our core business processes in one location; Project Design Assist and Task Management: Assist in project design and provide support in telecommunications project management activities; Manage, supervise and provide technical advice on telecommunications systems; Receive feedback, identify users' needs and requirements and mobilize existing technology to meet their criteria; Document plans, requests, activities and specifications and report on them; Program features, design networks and systems and allocate resources as necessary; Monitor and test systems and peripheral equipment and troubleshoot problems; Evaluate systems performance level and improve capabilities as needed; Oversee and coordinate telecommunications activities; Purchase electronic equipment and prepare budgetary justifications; Cooperate with management to develop staff and improve their skills; Follow industry's standards and best practices. To be considered you will need a level of skill commensurate with an AQF Associate Degree, Advanced Diploma or Diploma and at least one year of post qualification employment experience OR at least three years of relevant employment experience. This is a full time role, an immediate start is available. A remuneration package of $80,000 - $90,000 per annum is on offer to the successful candidate. APPLY NOW through the online application form. • Tue, 08 Sep • Springbok Foods

IT Helpdesk Support Officer - Pimpama Campus » Australia - JOIN OUR COMMUNITY At King's, we place value on selecting staff who are committed to honouring God through their gifts and talents, and who have a passion to help young people succeed. We seek staff to become part of our collegiate culture to provide challenging, differentiated, and engaging learning for each of their students. Expressions of interest are sought for the following position: IT Helpdesk Support Officer We are seeking a skilled IT Helpdesk Technician for our Pimpama campus. This is a Full Time position , Monday to Friday 8am – 4pm. Responsibilities include, but are not limited to: Providing the first line of support to the Staff and Students on any IT related issues, either by telephone, email or face to face. Performing preventative maintenance, including checking critical alerts, creating tickets, prioritising and escalating these to the appropriate technician. Troubleshooting software and hardware issues in a Apple based environment. Use an industry leading ticketing system to track client requests, time management and project work. Ensure you follow through with all issues to completion and ensuring if issues are not resolved that they are escalated to the next level of support in a timely manner. Ensure the inventory record for all IT related hardware is managed and up to date. When required, install or configure new and existing client software or applications. Perform user account administration maintaining user access in the various Systems and Software. Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incoming call volume. Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, phone systems, printing and all IT related queries. Ensure all internal systems and procedures are followed correctly. The ideal applicant will have: IT Helpdesk experience Familiar with Apple iPadOS, iOS, MacOS ecosystem Applications close at 4:00pm on Friday, 18 September 2026. However applications will be assessed as received and the position may be filled prior to the closing date. Your curriculum vitae should include details for; at least 2 recent professional referees at least 1 referee who can attest to your suitability to work within the values and culture of an expanding Christian school (preferably from a Pastor or Minister). ABOUT OUR COLLEGE King’s is an expanding, multi-Campus school that places paramount importance on the development of the whole child, with a particular focus on providing every student the opportunity to develop Christian Leadership skills that will prepare them for their future. Our programs challenge and shape students’ thinking and understanding of their role in the world. With our growing existing campuses and plans for further new campus development, King’s provides excellent career progression opportunities. We encourage suitable applicants to apply to join the growing team at any of King’s Christian College campuses. Our College currently consists of 3 dynamic campuses, with several more campuses in the planning stages, serving the communities in which they are located. The REEDY CREEK CAMPUS (on the southern end of the Gold Coast) has more than 2600 students on-site, from Early Learning through to Year 12. This campus also includes a Trade Training College. Our PIMPAMA CAMPUS (on the northern end of the Gold Coast) currently has over 2000 students on-site, from Early Learning to Year 12. King’s LOGAN VILLAGE CAMPUS (in south-west Logan) offers places for students from Early Learning through to High School. King's Christian College is committed to child safety and wellbeing and acts in accordance with the Child Safe Standards (Child Safe Organisations Act 2024 (Qld) and the Working with Children Check Act 2000.) As such, candidates will be subject to will be subject to a Qld Teacher Registration check or Blue Card screening and other relevant checks as required. Video • Tue, 08 Sep • King's Christian College

Escalations Analyst - Accounting » The Rocks, Sydney - Put your problem-solving instincts to work at the frontline of CORTO's next AI accounting product Support a successful, global and growing LegalTech business Grow your career with exposure to a wide variety of teams and stakeholders Flexible, hybrid Sydney-based role - 2 days a week in the office About CORTO We are CORTO, a cutting-edge software company dedicated to revolutionising the legal industry. Our mission is to empower legal practitioners with AI-driven solutions that streamline their workflow, boost productivity, and provide more efficient client service. Our team of AI experts and engineers collaborate to develop intelligent software tailored to the unique needs of lawyers, paralegals, and legal assistants. Our innovative AI solutions automate routine tasks, simplify document management, and enhance decision-making, allowing legal professionals to focus on what they do best - providing expert legal counsel. We're rapidly scaling from 80 to 150 employees, with a highly technical workforce where around 90% of the team are developers and engineers. Working alongside our Sydney-based team of passionate high achievers, you'll join a fast-growing technology business where things rarely stay the same for long - and if you're smart, caring, and ambitious, you'll be in great company. What you'll do CORTO is building the next generation of AI-powered accounting tools for the legal industry, and we need an Escalations Analyst who loves solving problems and understands accounting. You'll sit at the frontline as we launch our new product — using your troubleshooting instincts to trace an issue to its source, and your accounting know-how to work out why something isn't adding up. In this role, you will: Investigate and resolve issues our customers (law firms and their bookkeepers) raise about the product - often integration problems with Xero, MYOB or QuickBooks. Use your understanding of accounting workflows (ledgers, reconciliations, trust accounting, invoicing) to diagnose what's gone wrong and why. Triage and prioritise incidents based on customer impact. Work with our developers to log bugs, test fixes, and support product improvements - you'll learn to dig into logs and APIs, and we'll teach you the tools to do it. Participate in testing and validation of accounting modules in each release. Provide clear guidance to our global helpdesk and support teams. Spot recurring issues and help us improve how things work. What you'll bring The essentials: Natural problem-solving instincts — you enjoy digging into a problem, working out what's actually happening, and don't stop until you've found the root cause. An accounting knack — you've used accounting software such as Xero, MYOB or QuickBooks, or you've worked somewhere accounting-adjacent and found the numbers just made sense to you. A good understanding of accounting or bookkeeping fundamentals — you know your way around a ledger, a reconciliation and an invoice. Comfort with technology and a genuine appetite to learn the technical side. A curiosity about fintech and AI — you'll be working at the sharp end of an AI accounting product, and you're excited by that. Nice to have (but we'll happily teach you): Experience with LEAP or other legal practice management software. Any exposure to support or troubleshooting tools — logs, APIs, Postman, Jira, Salesforce, Sumo Logic. Previous experience in a software support, helpdesk or escalations role. You don't need to be an accountant, and you don't need to be a developer. If you love solving problems and accounting makes sense to you, we'll teach you the rest of our stack. You're the type of person who Has a proactive mindset with sharp prioritisation and problem-solving instincts. Communicates and collaborates brilliantly - with teammates and customers alike. Asks why before jumping to how, and doesn't stop until you've found the actual root cause. Brings a great attitude and a genuine passion for delivering excellent service — no task too big or small. Why join CORTO? Your work matters. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve. Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference. Work with a group of authentic, passionate people who love what they do. Well-funded and global. CORTO is part of ATI Global – one of the largest international LegalTech companies. Flexible and hybrid working. We engage, share, and collaborate on ideas and workflows. Career and learning opportunities - we move fast and need smart people to get us where we're going. We are a scaling business and looking for people who want to grow with us. Have fun with us . Celebrations. Socials. Sports teams. Access to sailing and yacht events. We value your well-being with additional time off, gym membership and other perks. Fast-paced tech environment, if we don't disrupt ourselves someone else will do it! Access to LEAP Home - a program unique to the ATI Group to support you in buying your primary residence. • Mon, 07 Sep • Corto Pty Ltd

Salesforce Technical Lead (Support) - FSC / Financial Services » Melbourne, VIC - application support and enhancement activities for Salesforce platforms within the Financial Services industry. The ideal... candidate will lead L2/L3 support teams, drive incident resolution, mentor technical resources, and ensure platform stability • Mon, 07 Sep • Infosys • AU$108571 - 119893 per year

Junior ICT Support Technician » Keysborough, VIC - . Deliver proactive, customer-focused helpdesk and classroom support to staff and students across the Haileybury community...Haileybury welcomes applications for the role of Junior ICT Support Technician to join us on a casual basis, commencing • Mon, 07 Sep • Haileybury

IT Support Engineer Melbourne » Scoresby, Knox Area - Position: IT & AV Support Technician Location: Caribbean Drive, Scoresby, Melbourne, VIC 3179 systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills. Responsibilities (but not limited): Provide Level 2 desktop support at client’s office Provide helpdesk and remote support for IT and AV equipment Complete project tasks as instructed by the client Occasional after-hours work with appropriate compensation Requirements: Pro-active, customer focused, and comfortable dealing with end users directly Able to describe issues clearly to end users and client management, and report on results effectively 2 years experience in IT helpdesk role or technical support role Comfortable working in a team Microsoft MCP certification preferred Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc Experience with AV systems and providing meeting support Experience with helpdesk ticketing systems including ServiceNow Diploma/Degree in Computer Science/Information Technology is preferred but not essential About Us: systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing innovative integrated IT & AV solutions and support for over 25 years. • Mon, 07 Sep • systemsGo

ICT Senior Support Officer » Broome, Broome Region - Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town! At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded. We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable). Job Description About the Position: The Senior ICT Support Officer supports and develops ICT services to meet the needs of Shire employees and business partners, including hardware service requests, break-fix activities, and escalated technical support. Key responsibilities include maintaining server and desktop environments, managing installations, automating support tasks, and overseeing ICT assets and audits. Providing advice and support to the Manager Information Services on any upgrade, enhancement or development issues. Additional duties involve monitoring the Council’s ICT infrastructure, communication systems, and CCTV under the Manager Information Services' guidance. The role supports business systems, maintains ICT platforms, advises on system upgrades, and ensures network security. A full position description can be found here: ICT Senior Support Officer - Position Description This is a permanent full-time position with an immediate start. Standard working hours Monday - Friday 7:45 am - 4:30 pm Rostered Day Off accruals About You: Our ideal candidate will have: Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT. Previous relevant Local Government or Public Sector experience Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT. Microsoft certifications in the areas of; MCSE or M365, MS Azure Administration platforms. Networking Certifications in the area of, CCNA or Cisco, HP or Meraki platforms. Virtualisation Certifications in the area of; VCP or VmWare, Microsoft Hyper V platforms. Comprehensive knowledge of Microsoft Office 365 environment and Microsoft Windows desktop environment. Experience assisting end users in a formal helpdesk environment, supporting complex enterprise applications and underlying infrastructure. Experience with management of current Data backup, replication and restore procedures. Desirable: Certification or studies in Cyber security maturity is advantageous. Previous relevant Local Government or Public Sector experience. Knowledge of GIS systems. IT Vision SynergySoft / Altus software. Current unrestricted "C” class national driver's license Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly, give us a call to talk further. Our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles. You may just be the right candidate for this or another position at the Shire of Broome. Desired Skills and Experience Benefits: Working for the Shire of Broome means you will enjoy: $88,377- $93,825 base salary per annum depending on qualifications and experience. IIn addition to base salary there are generous allowances Broome Location Allowance $11,414 and employer matched superannuation. Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle! Salary sacrifices options for rental assistance, mortgage interest and more. Family Membership to the Broome Recreation and Aquatic Centre. A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga. An active and engaging social club. Relocation assistance will be considered for the right candidate The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds. How to Apply: If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role. Job Applications are to be submitted through Shire’s website at https://www.broome.wa.gov.au/Council/Join-the-Shire-of-Broome-Team/Current-Vacancies For more information contact People and Culture on 08 9191 3456 or [email protected] . Application Deadline: Applications for this position are to be received no later than 4:00pm Monday, 21 September 2026. The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify. • Sat, 05 Sep • Shire of Broome

IT Support Officer » Blacktown, Blacktown Area - Workers Lifestyle Group is entering an exciting period of growth, and we are looking for an ambitious IT Support Officer to join our team and build their career with us. With our established Blacktown venue, community-focused Sports Club and a site located beside the new Western Sydney International Airport, this is an exciting opportunity to join a club group with strong foundations and future potential. About the Role Based at our main Blacktown site, this hands-on position provides day-to-day Level 1 and Level 2 IT support across our three venues. As the first point of contact for IT support, you will troubleshoot and resolve technical issues, provide practical assistance to staff, and help ensure our teams have reliable access to the technology they need to work effectively. Key Responsibilities Provide Level 1 and Level 2 IT support across our three venues. Act as the first point of contact for staff IT support requests and troubleshoot issues promptly. Support PCs, laptops, printers, POS, EFTPOS, AV equipment, connectivity and other workplace technology. Manage user accounts, access, hardware and software, including staff onboarding and offboarding. Support Microsoft 365, Windows 10/11 and core business applications. Liaise with external IT providers and vendors to resolve technical issues and coordinate repairs. Maintain IT asset records, documentation and equipment. Assist with technology upgrades, projects and improvements while minimising disruption to club operations. About You 2–3 years’ experience in an IT Helpdesk, Service Desk or similar IT support role. Certificate IV or Diploma in Information Technology, or equivalent practical experience. Strong troubleshooting, problem-solving and customer service skills, with the ability to communicate effectively with technical and non-technical users. Experience providing Level 1 and Level 2 IT support, including hardware, software, connectivity and user access issues. Good working knowledge of Windows 10/11, Microsoft 365 and common workplace technology. Relevant IT certifications, including Microsoft or CompTIA, will be highly regarded. How to Apply If you are a reliable, solutions-focused IT professional who enjoys helping people and solving technical problems, we would love to hear from you. Please submit your resume outlining your relevant experience for the role. Please note: Only Australian Citizens or Permanent Residents will be considered for this position. • Fri, 04 Sep • Workers Lifestyle Group

ICT Senior Support Officer » Broome, WA - , Listening, Sustainable). Job Description About the Position: The Senior ICT Support Officer supports and develops ICT..., and escalated technical support. Key responsibilities include maintaining server and desktop environments, managing installations • Fri, 04 Sep • Shire of Broome • AU$88377 - 93825 per year

ICT & Cyber Security Technician » Launceston Area, Launceston Region - ICT Support & Cyber Security Technicians (Entry or Senior) These are hands-on roles supporting a range of businesses with day-to-day IT issues, hardware, software, networking, cloud-based systems and cyber security issues. Ideally this will suit an experienced technician or someone looking to take the next step in their IT career. What you'll do: Provide Level 1 and Level 2 IT support or cyber security expertise. Experience in IT support, helpdesk or managed services or threat monitoring and implementation. Troubleshoot hardware, software and network issues. Install and configure computers, peripherals and business systems. Manage support tickets and maintain accurate documentation. Escalate complex issues when required. Assist or lead IT projects, upgrades and security system improvements. What you'll bring: 2 - 5 years of experience. Exceptional communication and customer service skills. Current Kaseya BMS, Datto RMM and ThreatLocker experience Strong problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Knowledge of Microsoft environments and business systems. Networking experience will be highly regarded. Current driver's licence. What's on offer: Full-time position. Competitive salary. Ongoing training and development. Flexible working arrangements. Supportive team environment. Exposure to a wide range of technologies and industries. If you enjoy solving IT and systems problems, apply online or call Nick on 0419 425 168 or [email protected] • Fri, 04 Sep • Searson Buck

IT Desktop Support » Queensland - helpdesk support on all end user equipment and systems for all users across the business. DUTIES Providing 1st/2nd level...IT Desktop Support position available within SQS Group in all states, work assignment may either be in NSW, QLD • Thu, 03 Sep • Apprise Consulting • AU$79499 - 82000 per year

IT Support Officer » Blacktown, NSW - Workers Lifestyle Group is entering an exciting period of growth, and we are looking for an ambitious IT Support... day-to-day Level 1 and Level 2 IT support across our three venues. As the first point of contact for IT support • Thu, 03 Sep • Blacktown Workers

Level 1 Helpdesk Technician – Melbourne » Melbourne, VIC - Your new company A leading National Managed Service Provider based in Adelaide requires a Level 1 Helpdesk Technician..., you will be: Providing 1st level IT support both remote and onsite for a broad client base. Maintaining relationships with clients • Tue, 01 Sep • Hays

E-Commerce Customer Support (Zendesk) » New South Wales - Job Overview Our client is seeking a dedicated E-Commerce Customer Support (Zendesk) to deliver exceptional non-voice... customer support and administrative assistance. In this role, you will manage customer inquiries through email, live chat • Tue, 01 Sep • BruntWork

Senior IT Helpdesk - Level 2 (MSP exp) » Melbourne, Melbourne Region - Milestone IT is currently working with a leading Managed Service Provider (MSP) to recruit an experienced Senior IT Helpdesk Engineer – Level 2 for a full-time position. This is an excellent opportunity for an experienced IT support professional who is looking to take the next step in their career and work within a dynamic MSP environment supporting a diverse range of clients and technologies. You'll be joining a professional technical team where you'll have the opportunity to work on more complex technical issues, contribute to projects and continue developing your skills. Key Responsibilities Provide Level 2 technical support to a diverse range of business clients. Troubleshoot and resolve escalated hardware, software and infrastructure issues. Support Microsoft 365, Windows 10/11 and Windows Server environments. Manage user accounts, permissions and Microsoft Entra ID. Troubleshoot networking issues including TCP/IP, DNS, DHCP, VPNs and Wi-Fi. Support desktops, laptops, printers and other end-user technologies. Assist with server, virtualisation and cloud infrastructure support. Monitor and manage tickets through the MSP's PSA/ticketing platform. Escalate complex issues to Level 3 engineers when required. Assist with client onboarding, migrations, upgrades and other IT projects. Maintain accurate documentation and technical records. Provide excellent customer service and communicate technical issues clearly to clients. About You We're looking for someone who is technically capable, customer-focused and comfortable working in a fast-paced MSP environment. You'll ideally have: 2 years' experience working in an MSP environment. Proven experience providing Level 2 IT support. Strong troubleshooting and problem-solving skills. Excellent Microsoft 365 and Windows knowledge. Experience with Microsoft Entra ID / Azure AD. Good understanding of networking fundamentals. Experience with remote support and RMM/PSA platforms. Strong communication and customer service skills. Excellent time management and ability to prioritise competing tickets. A proactive approach and willingness to take ownership of issues. The ability to work independently while contributing to a wider technical team. Why Join? This is a fantastic opportunity for a Level 2 engineer who wants to move beyond basic helpdesk support and develop their career within an established MSP. You'll gain exposure to: A diverse range of clients and IT environments. Complex technical troubleshooting. Microsoft cloud and infrastructure technologies. Networking, servers and virtualisation. IT projects and client implementations. A supportive and technically focused team. Clear opportunities for career progression into Level 3 and Systems Engineering. Apply Now If you're an experienced Level 2 IT Support / Helpdesk Engineer with MSP experience and are ready for your next challenge, we'd love to hear from you. Apply now or contact Milestone IT on (03) 9670 6682 for a confidential discussion. • Mon, 31 Aug • Milestone IT

Support Analyst » Melbourne CBD, Melbourne - About the Department The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres. About the Division The Information Management and Technology Division (IMTD) guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools. The division architects manage and support the largest technology network in Victoria, which has a user base of approximately 750,000 staff and students. IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration. As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer-centric approach. This position sits in the Early Childhood Education Digital Services Branch. A minimum requirement of 3 days a week in the DE office is required, plus a valid Working with Children Check (E). About the Role Reporting to the ECE Senior Specialist System Operations, the Support Analyst will join the ECE System Operations team within Early Childhood Digital Services. This role plays a crucial part in supporting applications and systems within the Early Childhood Education sector. Joining a broader team, this role will be responsible for dealing with user queries and investigations, administering user access, and providing day-to-day support across ECE applications and systems. The role will provide support to users and stakeholders both internal and external to the Department of Education. 24 month Fixed Term contract Key activities will include. * Technical support – record all user support requests, whether received by phone, email, or other methods, ensuring complete information is captured in the ITSM system. * Providing phone-based support to users of supported systems, addressing inquiries received via dedicated queues active between 9 AM and 5 PM. * Providing consultation, trouble shooting and advisory service to system * Logging and maintaining support requests to ensure all requests for support including incidents are dealt with according to agreed standards and * Investigation and resolution of issues, system modifications, updating documentation and defining * System monitoring with real-time monitoring * Contribute to the development of system documentation, processes and knowledge * Assist in system analysis and testing * Manage access to the * Produce system reports and data for * Help improve business processes, reporting and * Some out-of-business hours support is required for critical priority support incidents and planned production activities. Attributes You have experience in providing application support and dealing with system end users. * Experience in end-user support via the Helpdesk or Support team. * Experience with debugging, triaging and * Experience with SQL database * IT Service Management experience and ITSM tools (ServiceNow). * Cloud Web Applications (Azure), and data platforms (SQL). Desirable Qualifications and Experience Essential: * Experience in end-user support via Helpdesk or Support team. * Experience with debugging, triaging, and * Experience with SQL database * IT Service Management experience and ITSM tools (ServiceNow). * IIS Web Applications (Azure), and data platforms (SQL). Desirable: * Relevant tertiary qualification in Information * Experience in supporting identity management services such as Azure * Experience in using Jira and * ITIL Further Information For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact John Rodriguez - Senior Manager System Operations via [email protected] Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on 8th September 2026 • Mon, 31 Aug • Victorian Government

Service Officer - Tech » Australia - Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity. Be a part of our Team! We are looking for an experienced IT Professional to support to the Richemont Team in Oceania, The successful candidate will be responsible for providing IT support & training and assisting in IT project roll-out. If you are a proven IT Service Officer with a heart for luxury retail, we welcome you to apply now ! HOW WILL YOU MAKE AN IMPACT? MIS Support Provide and maintain a strong customer focus and support services Providing local and remote staff with support for end user devices and business applications Work with IT vendors for maintenance and technical service. Review opportunities to apply new technologies or other solutions to address challenges facing in the operations and business services. Hardware and software inventory and hardware refreshment. Procure, Configure and install equipment managed by the IT team. This includes but is not limited to computer hardware, peripherals, software, mobile devices and software. Formulate and/or maintain IT operational reports, procedures and policies Enhance customer satisfaction through regular review of service level and continual improvement of services. Enforce Company IT policy. Project Coordination Assist PM in local, regional and group projects Coordinate activities and tasks throughout the lifecycle of a project Coordinate project meetings and take meeting minutes Liaise and manage external vendors on office and boutique projects (renovations, relocations and new boutique openings) Prepare and update necessary project documentation Digital Transformation Review opportunities to apply new technologies or other solutions to address challenges facing in the operations and business services. Provide infrastructure and application training to users. User adoption is part of digital transformation. HOW WILL YOU EXPERIENCE SUCCESS WITH US? We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have: Experience on a IT Helpdesk support (e.g. troubleshoot PC, mobile device, email & application issues) and experience in IT infrastructure support (i.e. server, network, security) Able to provide troubleshooting on email, PC, printer, server and network issues. Experience working in a Windows Environment- Office 365, Sharepoint and Exhcnage. Experience with Retail Point-Of-Sales (POS) is highly desirable. Understanding of DNS, DHCP, TCP/IP, LAN/WAN, FTP and Proxy. Knowledge in Cisco Meraki would be an advantage. Experience in Power BI, Power Automate, RPA would be an advantage Occasional travelling is required domestically to support boutique. Occasional after-hours project work with time off in lieu. HOW DO WE KEEP YOU SMILING: A great opportunity to be a part of a dynamic and diverse team. This role will help build your knowledge and experience in all aspects of IT. A generous salary and other wonderful incentives as part of the Richemont Group Finally, the opportunity to explore a plethora of opportunities within Cartier and the Richemont Group A base salary of $80,000-$85,000 plus superannuation plus bonus and other benefits YOUR JOURNEY WITH US: After being shortlisted, you will receive a call from our Talent Acquisition Partner to discuss the role and for us to get to know you. If you are successful through the phone interview, you will be invited to attend an interview with our IT Service Manager & Senior HR Manager for Richemont to assess your fit for the role and business. In return, we will also share insights on our team dynamics and our company culture. The final candidate will be invited to meet with our Market COO and Regional IT Service Manager The successful candidates will start with the business after background checks are completed Richemont WeCraftTheFuture • Sun, 30 Aug • Richemont

Level 1 IT Support Technician » Colac, Colac-Otway Area - About the Opportunity Workforce Extensions Geelong is seeking an experienced Level 1 IT Support Technician for a full-time opportunity with a large and established organisation based in Colac. Working as part of the site's IT function, you will provide responsive day-to-day technical support across a busy operational environment. You'll support users across the business while also gaining exposure to the technology and systems that support a large-scale production facility. This is an on-site position based in Colac and would suit someone who enjoys being hands-on, solving problems and interacting directly with users rather than working exclusively through a remote helpdesk environment. About the Role As the Level 1 IT Support Technician, you will be one of the first points of contact for IT incidents and service requests across the site. Your responsibilities will include: Providing day-to-day Level 1 technical support to end users Supporting desktops, laptops, mobile devices, printers and peripherals Providing support for hardware used within the production environment Diagnosing and resolving common hardware, software and operating system issues User account administration, including password resets, user provisioning and access management Supporting Microsoft 365, ERP and other business applications Logging, categorising, prioritising and documenting incidents and service requests Communicating with users throughout the troubleshooting and resolution process Providing guidance to users on the effective use of systems and technology Escalating more complex technical issues to the appropriate internal resources Working within established IT security, access control and change management procedures About You We're looking for someone who already has a solid foundation in IT support and is ready to continue developing their technical capability within a larger operational environment. To be considered, you will ideally have: Minimum 2 years' experience in an IT support, helpdesk, service desk or similar technical position A tertiary qualification in Information Technology or a related discipline, or currently be working towards one Good working knowledge of Microsoft 365 and Windows-based environments Practical hardware and software troubleshooting experience Experience supporting end users and resolving technical issues Strong written and verbal communication skills The confidence to communicate with people across different areas and levels of a business Strong organisation, prioritisation and time-management skills The ability to remain calm and methodical when dealing with technical issues The ability to work both independently and collaboratively within an IT team A current driver's licence Previous exposure to manufacturing, production, warehousing, operational technology or other site-based environments would be highly regarded but is not essential. More Than a Traditional Helpdesk Role For the right person, one of the attractions of this opportunity is the environment you'll be working within. Rather than supporting users entirely from behind a desk, you'll be providing IT support across a large operational site where technology plays an important role in keeping the business moving. You'll have the opportunity to develop your knowledge of enterprise systems and gain exposure to technology used within a production environment, while working alongside more experienced IT resources who can assist with escalated and complex technical matters. Important - Location & Working Arrangements This is a full-time, on-site position based in Colac, Victoria. It is not a remote or work-from-home position, so applicants should carefully consider their ability to work from the Colac site on an ongoing basis before applying. Why Apply? Full-time opportunity with an established organisation Build your career beyond a traditional Level 1 helpdesk environment Gain exposure to IT within a large operational and production site Work across a varied mix of users, hardware, software and business systems Opportunity to further develop your technical knowledge and experience Join an established IT function with opportunities to learn from experienced technical professionals If you have established Level 1 IT support experience and are looking for an opportunity where you can continue developing your skills in a hands-on environment, we'd like to hear from you. Apply now through Workforce Extensions Geelong. • Sat, 29 Aug • WorkforceXS Geelong

Finance Integration & Systems Manager » Melbourne, Melbourne Region - About The Role We are seeking a Finance Integration & Systems Manager to support the Group's acquisition integration programme and act as a key Finance subject matter expert for Deltek Vantagepoint. Reporting to the Head of Finance Operations, the role will support finance integrations, maintain core finance system controls, assist with system improvements and help standardise processes in line with the “SLR Way”. The role will work closely with regional Finance teams, Group FP&A, Business Systems and acquired businesses to deliver a consistent, controlled and practical approach to finance systems, data migration, reporting and post go-live support. Key Responsibilities Act as a Finance subject matter expert for Deltek Vantagepoint and core Group finance systems, supporting users with queries, troubleshooting and helpdesk tickets where required. Support acquisition integrations by coordinating finance activity across acquired entities, regional Finance teams, Group FP&A and Business Systems. Business partner with regional Finance Directors, Group FP&A and integration finance teams to understand finance processes, reporting and data requirements before, during and after integration. Conduct finance gap analysis, document current processes and support the implementation of standard “SLR Way” approaches. Prepare, review and validate migration data and templates, including reconciliations across trial balance, AP, AR, WIP, revenue, project financials and other relevant finance data. Work with Business Systems to reconcile data from source systems into destination systems and support testing, validation and sign-off for development and live migrations. Support the testing and validation of finance reporting before and after go-live to ensure migrated data is accurate, complete and fit for use. Maintain process maps, user guidance, training materials and controls documentation for key Group Finance processes. Support continuous improvement, user acceptance testing and implementation of Vantagepoint enhancements. Provide post go-live hypercare, training and ongoing support for integrated entities and Finance users. Support Group Finance with systems, data and integration reporting requirements during month-end, year-end and other key finance cycles. Essential Skills Skills & Experience Required Experience of Deltek Vantagepoint or a similar ERP/accounting system. Experience supporting finance systems implementations, integrations, migrations or process improvements. Strong understanding of core finance processes, controls, management accounting, reporting and reconciliations. Experience reviewing, validating and reconciling financial data across source and destination systems. Experience documenting processes, maintaining process maps and identifying practical improvement opportunities. Strong stakeholder management and communication skills, including the ability to work with finance and non-finance stakeholders remotely. Strong analytical and critical thinking skills, with advanced Microsoft Excel capability. Ability to coordinate multiple workstreams and priorities in a multi-currency, multi-entity environment. Preferred Skills Experience supporting acquisition integrations or finance transformation projects. Experience of finance project management, business analysis, controls design or process mapping. Experience of Power BI or other reporting tools. Accounting qualification, part-qualified accountant or relevant finance systems experience. Experience supporting finance system helpdesk tickets, user queries or system issue resolution. Behavioral Skills Organised, diligent and comfortable managing multiple priorities at pace. Proactive and solutions-focused, with a willingness to get hands-on. Strong attention to detail and commitment to data accuracy. Collaborative, approachable and able to build strong relationships across regions and time zones. Adaptable, independent and committed to continuous learning and knowledge sharing. Our Benefits We are proud of our unique culture where we work together to collaborate on projects to get the best possible outcome for our clients and the environment. Whether you’re working in the office, from home or a mix of the two, we recognise that every person is different, and our benefits aim to ensure that we cater for all. You can find a comprehensive list here. Next Steps We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted with gender diverse interview panels to the best of our ability. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Unsolicited resumes from recruitment consultants will not be accepted. You must be part of the preferred supplier agreement list which is coordinated through our Talent Acquisition team. • Sat, 29 Aug • SLR Consulting

IT Service Desk Officer » Springwood, Logan Area - Grow your IT skills in a fast-paced, hands-on support role Gain experience with a leading home builder Make a real impact in a friendly, user-focused team Are you ready to take the next step in your IT career with a company that values innovation, teamwork, and personal growth? At Plantation Homes, we’re proud to be helping more Australians live in homes they love. As a trusted name in quality, choice, and affordability, we’re committed to creating spaces that inspire, and that includes the workplace. We’re currently seeking an IT Service Desk Officer to join our supportive National Service Desk team based in our office at Springwood, QLD. This is more than just a job, it’s a chance to be part of a team that keeps our people connected and our technology running smoothly. About the Role: As the first point of contact for IT support, you’ll play a vital role in helping our teams stay productive and confident in their tech tools. You’ll provide friendly, knowledgeable assistance, troubleshoot issues, and ensure every request is handled with care and professionalism. You’ll also support the setup, deployment, maintenance, and lifecycle management of end-user devices, including laptops, mobile devices, peripherals, and modern endpoint management tools. Your day-to-day will include: Providing responsive support via phone and email Diagnosing and resolving hardware and software issues Managing user accounts, access permissions, and password resets Logging and tracking service requests accurately Escalating complex issues when needed Creating clear documentation and helpful knowledge base articles Staying up-to-date with emerging technologies and best practices About You: You’re someone who brings both technical know-how and a people-first mindset. You understand that behind every support request is a colleague who needs your help - and you respond with empathy, patience, and a calm, solutions-focused approach. We’re looking for someone who has: At least 2 years of experience in an IT Helpdesk/Desktop Support role A qualification in an ICT-related field Strong skills in Windows, Office 365, Active Directory, and cloud environments A current Driver’s Licence (you’ll have access to a pool car for site visits) A genuine passion for delivering excellent customer service Why Plantation Homes? Be part of a national team that values collaboration and purpose Grow your career in a company that invests in your development Enjoy variety and challenge - supporting multiple sites and systems Make a meaningful impact every day Work in a friendly, office-based environment in Springwood, QLD Join Our Team: We are part of the Henley Properties Group, where everyone is welcome. We celebrate all cultures and know that the more diverse and inclusive we are, the better we can serve our community. We are proud to be part of the Sumitomo Forestry Group and our shared philosophy of fairness and integrity. Ready to Apply? If you’re excited about the opportunity to grow your IT career in a company that values your contribution, we’d love to hear from you. Click APPLY to begin your journey with Plantation Homes. Want to know more about us? Visit our website or let’s chat when we connect about your application. • Fri, 28 Aug • Plantation Homes

IT Support Administrator » Australia - LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services. IT Support Administrator – End User Services (Sydney) Location: Hybrid - primarily remote (Australia) with 1-2 days per week in the Sydney office as needed Reports to: Manager, End User Services / Global End User Services Team: Corporate IT - End User Services (EUS) Role Overview This is a hybrid role supporting LevelBlue employees worldwide as part of the Global End User Services team. You will primarily work remotely while delivering high-quality Level 1 and Level 2 support with a strong focus on both Windows and macOS environments. The role combines ticket ownership, remote support, endpoint management, and continuous improvement of the end-user experience, with an expectation of 1-2 days per week in the Sydney office as needed for hardware handling, collaboration, or operational requirements. Key Responsibilities Deliver Level 1 and Level 2 support to end users via phone, email, chat, and the Freshservice ticketing platform Troubleshoot and resolve hardware, software, and connectivity issues for Windows PCs, MacBooks, mobile devices, printers, peripherals, and A/V equipment Support remote and hybrid users using modern endpoint management tools Provision, maintain, and deprovision user and computer accounts in Microsoft Entra ID Manage the support ticket queue - triage, prioritize, resolve, or escalate appropriately while maintaining clear communication with users Create and maintain accurate documentation, knowledge base articles, and standard operating procedures Assist with local equipment procurement, vendor coordination, and asset inventory management in Australia Contribute to process improvements and knowledge sharing across the global EUS team Participate in an occasional after-hours on-call roster as required Attend the Sydney office 1-2 days per week as needed for hardware handling, team collaboration, or other operational requirements Required Experience & Skills 2 years of IT support / helpdesk experience Demonstrated ability to own tickets end-to-end with excellent customer service and clear written/verbal communication Solid hands-on experience supporting both Windows (10/11) and macOS environments Proficiency with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, and core Office applications) Experience administering users and devices in Microsoft Entra ID Working knowledge of remote access / VPN solutions and basic networking (TCP/IP, DHCP, DNS) Experience with endpoint management tools (Jamf Pro, Microsoft Intune, or similar) Familiarity with common end-user hardware (laptops, MacBooks, printers, smartphones, peripherals) Preferred / Nice-to-Have Experience with Jamf Pro for Mac management Microsoft Intune experience Basic scripting or automation skills (PowerShell, Bash, or Jamf scripting) Strong security awareness and understanding of cybersecurity best practices Relevant certifications (CompTIA A, Microsoft Fundamentals / M365, Jamf, ITIL Foundation) Prior experience in a security, MSSP, or regulated environment Personal Attributes Genuine passion for customer service and improving the end-user experience Ability to work independently, prioritize effectively, and adapt to shifting demands Strong written and verbal communication skills Comfortable collaborating across time zones with a global team Willingness to participate in an occasional on-call rotation Ability to attend the Sydney office 1-2 days per week as required Education: A high school diploma or equivalent is required; a college or university degree is a plus. This role is open to candidates legally authorized to work in Australia. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs. LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law. To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission. LI-JF1 • Fri, 28 Aug • Level Blue

Service Desk Manager - IT Managed Services » Australia - Productiv is looking for an experienced Service Desk Manager to lead the day-to-day performance of our service desk and help us continue raising the standard of service we provide to our clients. This is a hands-on leadership role for someone who understands that a high-performing service desk is built through clear expectations, good data, sustainable workloads and consistent coaching. You will take ownership of service delivery across the desk, including SLA performance, incident response, escalations and service quality. Just as importantly, you will develop the capability of the people around you and create an environment in which engineers can do their best work. About Productiv Productiv provides enterprise-grade managed IT, cyber security and professional services to small and medium-sized organisations across Australia. Based at Brisbane Technology Park in Eight Mile Plains, our team supports clients across a diverse range of industries through responsive technical support, proactive IT management and practical technology advice. We are independently certified to ISO 27001 for Information Security Management and ISO 9001 for Quality Management. These certifications reflect the importance we place on security, consistency and continuous improvement. The opportunity As Service Desk Manager, you will own the day-to-day execution and performance of Productiv's service desk. You will work closely with our technical account managers and operations leadership to balance client expectations, team capacity and business priorities. You will have the authority and accountability to identify where service is falling short, understand why and lead the improvements required. Your responsibilities will include: Taking ownership of service desk performance, including SLA achievement, incident response, escalations and overall service quality. Monitoring key service measures such as response and resolution compliance, time to resolution, ticket reopen rates and handle times. Turning service data into practical decisions and measurable improvement initiatives. Balancing team capacity, utilisation and escalation workloads so expectations are met without creating unsustainable pressure. Identifying recurring service issues and working with the broader technical team to remove their underlying causes. Coaching and developing service desk team members to improve capability, consistency and professionalism. Establishing clear expectations and maintaining appropriate records of coaching, development and performance discussions. Keeping technical account managers informed about priority client matters, service risks and portfolio changes. Managing service desk systems and user accounts. Supporting the onboarding of new clients in partnership with the principal technical account manager. Contributing positively to Productiv's workplace culture and helping build a team people want to be part of. About you You are an experienced service desk leader who is equally comfortable working with performance data, managing escalations and coaching technical people. You bring sound judgement and composure when priorities compete, clients require attention and the team needs direction. You hold people accountable, but you also understand that sustainable improvement comes from clear leadership, practical support and consistent follow-through. Ideally, you will offer: At least two years' experience leading a service desk, helpdesk or technical support team. Knowledge of Modern Workplace solutions M365 and more. Experience within an IT managed service provider or similarly client-focused technical environment. A good working knowledge of professional services automation, remote monitoring and technical documentation platforms. The ability to interpret service reporting and translate it into practical operational improvements. Demonstrated experience coaching and developing technical team members. Strong communication skills with technical professionals, business stakeholders and clients. The ability to prioritise effectively across escalations, resourcing demands and service commitments. Personal integrity, accountability and the ability to remain composed under pressure. Why join Productiv? This is an opportunity to take genuine ownership of an important business function. You will join an established Brisbane technology business that values service quality, continuous improvement and long-term client relationships. You will be able to influence how the service desk operates, develop the team around you and see the direct results of the improvements you lead. If you are an experienced service desk leader who wants more than simply keeping the tickets moving, we would like to hear from you. Apply now with your résumé and a short covering note outlining your experience leading a technical service desk or support team. • Thu, 27 Aug • Warrell & Reid

Helpdesk Operator » Adelaide, SA - others and delivering outstanding customer service? We're looking for enthusiastic and reliable Helpdesk Operators to join our dynamic call... a key role in ensuring smooth, responsive support for our facility users, staff, and visitors. What you'll do: Answer • Thu, 27 Aug • Downer Group

Facilities Helpdesk » Melbourne, VIC - Are you an organised facilities helpdesk or maintenance coordinator with experience coordinating maintenance, managing... organisation making a genuine impact across Victoria's housing sector. We are seeking a Facilities Helpdesk/Maintenance • Thu, 27 Aug • Hays

Service Delivery Manager | Up to 145k Super » Brisbane CBD, Brisbane - Robert Half has partnered with a reputable law firm to recruit a Service Delivery Manager. In this role, you'll lead all aspects of the firm's IT support function, managing both the internal IT team and outsourced IT and AV service providers to deliver a high-quality, reliable service across the business. Join a growing organisation where you'll have the opportunity to step into a true leadership role, managing people and vendors while remaining technically hands-on. You'll also play a key role in a range of ICT projects and broader technology initiatives, helping shape and improve the firm's technology environment. Key Responsibilities: Lead and mentor a team or helpdesk officers to deliver outstanding technical support services. Act as the primary operational contact for infrastructure, application audio visual and support vendors. Track service performance metrics and prepare reports on the effectiveness of outsourced providers, including performance against SLAs and other contractual obligations. Support the firm's legal and business operations by ensuring core applications are maintained and data remains accurate and of high quality. Provide occasional on-call support when needed. Key Requirements: Demonstrated IT service management, vendor management, and/or a similar governance-focused role within a technology or professional services environment. Strong understanding of IT service management frameworks, particularly ITIL, including incident, problem, change and service review processes. Proven ability to present service performance reports, interpret metrics and drive service improvement plans. Sound understanding of IT procurement processes, including vendor evaluation, onboarding, and contract administration. Strong leadership and organizational skills, with the ability to manage multiple vendors and multiple staff. Key Benefits: Be part of a growing organisation where you'll have the opportunity to make a real impact and grow alongside the business. Lead, influence and stay hands-on in a managerial role that combines people and vendor management with the opportunity to remain technically involved. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. • Thu, 27 Aug • Robert Half

L1 Technical Helpdesk Support (Onsite) » Australia - About Us Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. About the client (AU) Known as the Australian ICT industry's most trusted advisors, the client's mission is to inspire, educate and enable reseller partners to achieve their full potential through the delivery of unparalleled technology, value-added services and logistics. Over the past 45 years, the client has been helping Australian partners of all shapes and sizes to design, configure and implement solutions for their customers and to successfully transition their business' through technological change. As a Technical Support Helpdesk Representative, you will be responsible for providing technical assistance and support to customers who are experiencing issues with software, hardware, or other computer systems. You will serve as the first point of contact for customers seeking technical assistance over the phone, email, or chat. Your primary goal will be to troubleshoot problems and provide timely resolution, ensuring customer satisfaction and retention Key Responsibilities: Provide excellent customer service by promptly responding to inquiries and resolving technical issues. Diagnose and troubleshoot technical problems reported by customers related to software, hardware, network connectivity, and other IT systems. Walk customers through problem-solving steps via phone, email, or chat to help them resolve issues independently. Escalate unresolved issues to the appropriate technical teams or senior support personnel for further investigation and resolution. Document all customer interactions, including details of inquiries, complaints, and resolutions, in the helpdesk ticketing system. Collaborate with other members of the technical support team to share knowledge and best practices for problem-solving. Stay up-to-date with product knowledge, troubleshooting techniques, and industry trends to provide accurate and effective support. Identify and escalate recurring technical issues or patterns to management for proactive resolution. Provide feedback to product development teams based on customer interactions to improve product usability and performance. Participate in ongoing training and professional development activities to enhance technical skills and customer service capabilities. Highly Desirable Skills (not required) Microsoft O365 Administration Microsoft Azure Administration VMWare experience Work Schedule Training: Monday to Friday; 8AM-5PM Manila Time Production: 24/7 (shifting schedule) Might be assigned during weekends and holidays Candidates should also be open to 4x11 work setup Work Setup (Office-based) Eastwood, Libis (Quezon City) By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only. • Wed, 26 Aug • Outsourced

IT Support L2 » Sydney, Sydney Region - We're a fintech start-up based in Surry Hills that is slowly expanding to cement our position as the market leading small business broker in Australia. We offer fantastic training (including a fully paid Cert IV in finance and mortgage brokering), development and career progression opportunities, allowing you to leverage and hone your sales experience into a role that rapidly transitions from first contact to full-service account management for small businesses within a matter of months. We pride ourselves in setting up our people ("the Pride") to have long and successful careers as brokers. This all happens in a fun office, alongside great people, in what Time Out magazine named the 23rd coolest street in the world. Requirements Assist IT Operations Team on research, planning, setup and ongoing maintenance of technical services, in order to support Valiant's goals. Provide technical support to both onsite and remote employees (Australia, US and Philippines) with respect to devices, tools and services such as: Cloud based software including Salesforce, Google, Slack, Atlassian etc Identity and access management services (Office 365, Google Workspace, Genesys, Onelogin) Windows OS, MacOS, Android and iOS Networking (Wired & Wireless) and printing equipment Manage the procurement, setup, ongoing maintenance and disposal of technical assets. More specifically: Manage the internal IT support ticketing system and ensuring SLAs are resolved in a timely manner Install, configure, and update software applications on end-user devices. Provide resolutions to escalated tickets from the Level 1 IT Support Team Create and maintain all user accounts across the business Develop the IT internal technical knowledge base Maintain and configure both laptop (Windows & MacOS) and mobile fleets (Android & iOS) Assist the IT Operations Manager for all Cyber Security and Data Loss Prevention alerts Collaborate with the Technology team on the rollout of internally built services to employees Ensure all company data that is accessible by employees is completed in a manner that complies with Valiant's various security, compliance and data sovereignty policies Work with the IT Operations Manager to ensure technology is implemented with Valiant's mission and objectives in mind Directly assist the management of strategic and tactical matters relating to IT operations and data security Provide strategic advice and guidance to the IT Operations Manager for IT operations and data security What You'll Need Experience in an IT support, service desk or helpdesk role, or a relevant qualification with a strong practical foundation. Solid troubleshooting skills across google suite A customer-first mindset with patience, clear communication and a knack for explaining technology in plain language. Good habits around documentation, ticket hygiene and following process. An understanding of why access control and security matter, and the discipline to apply them consistently. Comfortable using AI tools and continuing to learn and upskill in AI. The ability to juggle competing requests, prioritise sensibly and know when to elevate. Benefits Brand new pet-friendly office. Bring your furry friend to work! Funded Induction product training and on-going coaching and support Ongoing training, development and professional educational support. Take your career to the next level and become the best version of yourself. Inclusive, passionate and supportive team. Innovation thrives on diversity and so do we. Weekly Friday drinks and monthly events. Fun, open plan office space located in the heart of Surry Hills, steps away from cafes and restaurants. • Wed, 26 Aug • Valiant Finance

IT Support Specialist » Australia - STR is seeking an IT Support Specialist with ACTIVE SECRET CLEARANCE to play a hands-on role in keeping our employees productive and our technology running smoothly. In this role, you’ll be the front line of IT support—solving problems, supporting local and remote staff, and partnering with a collaborative IT team in a mission-driven, technical environment. If you enjoy troubleshooting, working directly with users, and learning new technologies, this role offers meaningful impact and growth. What You’ll Do Provide first-line IT support to local, remote, and mobile employees by diagnosing and resolving hardware, software, and system issues Troubleshoot and resolve issues across Windows, macOS, and Linux environments Provision and configure laptops, desktops, mobile devices, phones, and voicemail Create, maintain, and deploy Windows and macOS system images Manage user accounts, permissions, and access in Active Directory and Linux environments Maintain accurate inventory of hardware, software, and licenses Document solutions and procedures in the IT knowledge base Administer and support the IT service management (ITSM) system Support office technology including scanners, printers, and workstations Assist with onboarding, offboarding, and intern program IT support Collaborate with the IT team on broader infrastructure, server, and network support Participate in occasional off-hours or on-call support as needed Required Qualifications Active Secret security clearance (U.S. citizenship required) Minimum High School Diploma or equivalent Hands-on experience providing desktop or helpdesk IT support Strong troubleshooting and customer service skills Experience supporting Windows, macOS, and Linux operating systems Familiarity with Active Directory user administration Ability to manage multiple priorities in a fast-paced environment Preferred Qualifications 3 years of IT support or helpdesk experience Experience supporting engineering and business applications (e.g., Microsoft Office, MATLAB, Visual Studio, VMware) Experience supporting Dell and Apple hardware Intermediate Active Directory skills (users, groups, printers, resources) IT certifications such as Network, Security, or Linux Strong documentation, organization, and time-management skills Collaborative, adaptable, and eager to learn Pay Information Full-Time Salary Range: $72,000 - $90,000 The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions. STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, Carlsbad, CA, Atlanta, GA, and Denver, CO. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us. STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer. STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at www.str.us for more info. STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws. If you need a reasonable accommodation for any portion of the employment process, email us at [email protected] and provide your contact info. Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws. • Sun, 23 Aug • STR

IT Support Specialist » Australia - IT Support Specialist- Full time position Head Office- East Melbourne At Integral Diagnostics (IDX) , we're committed to making healthcare better-one patient at a time. As a leading provider of diagnostic imaging services across Australia and New Zealand , we support over 2,700 team members at 150 locations. As an ASX-300 listed company, we focus on innovation, excellence, and delivering high-quality care. About the role: IDX have a team of qualified IT professionals to support its business and staff across Australia and New Zealand. We are looking for an IT Support Specialist to join our team based in our VIC region to provide follow the technical sun support. This is an exciting opportunity to join a growing team and to bring your expertise to help shape the future of IT support within IDX. Your primary responsibilities will be providing IT Service Desk and onsite support services to our Radiologists, Technologists and Administration staff. You will frequently be collaborating with other IT professionals within IDX on other IT related projects and initiatives. While the role is primarily that of IT Level 1 to Level 2 helpdesk support, as well as an onsite field technician support, we are looking for someone who will be able to expand their skill set to learn and support our clinical reporting applications and to participate in special projects with the prospect of taking on future roles. This will be your chance to make a real impact with our new team as part of IDX's IT support strategy. About you: We are looking for a dedicated, reliable, and highly motivated support professional. You should have a good understanding of ITIL, record keeping and documentation practices, excellent organisation skills to effectively prioritise time sensitive tasks, and be able to translate technical details into everyday language. IDX has a highly collaborative environment, where the team relies on a strong communication ethic to provide the best customer support experience to our staff, so your communication skills will play a key role in your performance. You will also be familiar with: PC (Windows), and mobile (Android, iOS) environments Microsoft products such as Windows 10, Office 365, Windows Servers and Active Directory Linux, Ubuntu, VMware, Cisco and relative corporate level technologies (desirable) Remote support experience (including phone support) Field Technician experience Helpdesk ticketing software knowledge ITIL best practice Radiology applications such as RIS and PACS skills are (highly desirable) Have knowledge and experience with the latest security trends and practices This role is well suited to a good problem solver, which has the ability to communicate effectively across all levels of business, with a passion for helping people through great customer service, and who is looking for an organisation where they can grow their skills to further their career. This is a full-time, permanent position , offering a competitive base salary of $80,000 - $85,000 per annum, plus superannuation. Applicants must be legally entitled to work in Australia. What we offer: Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity. Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel. Expert Team: Learn from an experienced team willing to share their knowledge. Recognition Programs: Enjoy staff recognition programs and awards. Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider with reduced or free scans for employees. Fitness Passport: Access over 1000 fitness locations nationwide. Employee Benefits: Such as paid parental leave, discounted health insurance, assistance programs, discounts to 100's of retailers, travel and healthcare for you & your family. Career Development: Explore fantastic opportunities to further your career with IDX Group. Interested? Please submit your resume by selecting "Apply". Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time. • Sat, 22 Aug • Integral Diagnostics

IT Helpdesk Support Officer | Minto, South - West Sydney » Minto, NSW - today and join an accredited 'Great Place to Work' business. The Position As an IT Support Officer on the Helpdesk you will be working...: Answer incoming calls and monitor support queues for the IT helpdesk Triage support requests, troubleshoot and provide first • Tue, 23 Jun • Redox

IT Helpdesk Support Officer | Minto, South - West Sydney » Minto, NSW - ‘Great Place to Work’ business. The Position As an IT Support Officer on the Helpdesk you will be working with an expert...: Answer incoming calls and monitor support queues for the IT helpdesk Triage support requests, troubleshoot and provide first • Mon, 22 Jun • Redox