Customer Service Manager Jobs. India

Customer Service Manager-SUPPORT SERVICES-Customer Service » Bangalore, Karnataka - Description Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL–Grade M3 –Location-Mumbai Job Role: Monitoring and Evaluation: Regularly monitor emails and calls to evaluate performance and identify areas for improvement. Process Improvement: Implement process improvements to enhance the efficiency and effectiveness of communication channels. Customer Feedback Analysis: Analyse customer feedback to identify trends and areas for improvement in communication strate… • Thu, 10 Sep • Kotak Mahindra Bank

Regional Customer Service Manager - English Team (Based in Pune) » Gurgaon, Haryana - About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of … • Thu, 17 Sep • Agoda

SAP Customer Relationship Management (CRM) : Service » Kolkata, West Bengal - Greetings from TCS TCS is hiring for SAP Customer Relationship Management (CRM) : Service Exp: 6 years Location: Klkata Key Responsibilities Service Management: Configure and manage service orders, service requests, complaints, and returns. Contracts & Warranties: Set up service contracts, service level agreements (SLAs), and warranty determinations. Resource Planning: Implement and support resource scheduling, dispatching, and field service execution. System Integration: Integrate SAP CRM Serv… • Thu, 17 Sep • Tata Consultancy Services

Deputy Manager - Customer Service and Order Management » Mumbai, Maharashtra - This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Essential Job Functions and Accountabilities: Advanced Degree (MBA preferred in Operations/Supply Chain) or Bachelor’s degree with 5 to 7 years of experience in Order Management, Customer Service, Demand Planning, Suppl… • Wed, 16 Sep • Thermo Fisher Scientific

Assistant Manager-Customer Service » Bangalore, Karnataka - This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers … • Wed, 16 Sep • Thermo Fisher Scientific

Customer Service Manager-Loan Centre » Chennai, Tamil Nadu - Job Requirements Job Description Job Title –Customer Service Manager - Loan Center Business Unit - Retail Banking... Function - Customer Experience Job Purpose: The primary responsibility is to esure all the customers are attended • Wed, 16 Sep • IDFC FIRST Bank

Customer Service Support Manager » Tamil Nadu, India - Min 4 - 6 Yrs in Customer Relations or Support Have to Lead and Managing Teams To develop Customer Service Strategies To Analyse Customer Feedback Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies. Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally. Strong Customer Service and Custom… • Wed, 16 Sep • Galaxy Inc.

Customer Service Operation Manager » Delhi, India - Role responsibilities Building Technical capabilities of team for the Product Categories Tankless Heat Pump Ventilation Undefloor Managing Service and Revenue delivery Operations Management MSL Administrations Reportings KPI Delivery Warranty managements adherence to Process and Policies Cost optimization Team Leadership Recruit train and manage a team of field service technicians and engineers specializing in electric solar and heat pump geyser Customer Conflict ResolutionHandle escalated cust… • Wed, 16 Sep • zeltron service pvt ltd

Customer Service Representative Customer Management » Mumbai, Maharashtra - Key Responsibilities With minimal supervision manage firstcall resolution for customer orders and enquiries Ability to manage a high volume of incoming routine customer communications via phone and or email for order entry respond to frequently asked questions FAQs and resolve common enquiries Process customer orders within the order management system accurately and within the required deadline Compile and distribute export and shipping documentation to enable customer orders to be processed in… • Wed, 16 Sep • Cummins Inc

Customer Service Manager » Udaipur, Rajasthan - Job Requirements Role/ Job Title: Customer Service Manager Business: Branch Banking Function/ Department: Branch Banking Job Purpose: 'The role focuses on engaging with customers, managing retail banking operations, driving liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch Roles & Responsibilities: ' Process banking tr… • Tue, 15 Sep • IDFC FIRST Bank

Assistant Manager Customer Support » Gurgaon, Haryana - Company Description IITIIMShaadi is a matrimonial platform for alumni of premier institutions Role Description This is a full-time on-site role for a Customer Relationship Executive at IITIIMShaadi, located in Gurgaon. The Customer Relationship Executive will be responsible for managing customer satisfaction, business relationship management, customer service, client relations, and communication on a daily basis. Qualifications Customer Satisfaction and Customer Service skills Business Relation… • Tue, 15 Sep • IITIIMShaadi.com

Sr Product Manager, Technical » Hyderabad, Telangana - value to millions across the U.S. We’re unwaveringly obsessed with providing the best possible service experience, driven...., do not provide telecommunication services in India. Job Description About the Role Sr Product Manager, Technical is a visionary • Tue, 15 Sep • TMUS Global Solutions

Freelance ServiceNow HRSD & CSM SME » India - 12 years of ServiceNow experience, including strong hands-on expertise in both HR Service Delivery (HRSD) and Customer Service Management (CSM). Lead module discovery sessions and provide a clear end-to-end overview of capabilities, architecture, licensing considerations, and best practices. Assess current processes and recommend practical HRSD and CSM implementation or optimization roadmaps. Deep expertise in HRSD areas such as Employee Center, HR Case Management, Lifecycle Events, Knowledge, … • Tue, 15 Sep • IntelliAvance

Associate Manager-Customer Services & Sales Operations » Mohali, Punjab - Associate Manager- Customer Services & Sales Operations Global Job Title Sr Anl Customer Services Global Function Business... Services Global Department Customer Services Organizational Level 7 Reporting to Manager / Sr Manager Size of team • Tue, 15 Sep • Bunge

Customer Service Manager » Udaipur, Rajasthan - Job Requirements Role/ Job Title: Customer Service Manager Business: Branch Banking Function/ Department: Branch... growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction • Tue, 15 Sep • IDFC FIRST Bank

Manager/AVP - Transaction Monitoring Tuning & Optimization » Bangalore, Karnataka - About MUFG Global Service (MGS) Mitsubishi UFJ Financial Group, Inc. (MUFG), headquartered in Tokyo, is one of the.... MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service is the Global Capability Centre • Mon, 14 Sep • MUFG

Data Product Manager » Hyderabad, Telangana - management, loyalty management, payments systems, and more. Job Description POSITION TITLE: Data Product Manager PURPOSE... to increase value for the company and its franchisees. The Data Product manager at Inspire will be the custodian for driving • Mon, 14 Sep • Inspire Brands Hyderabad Support Center

ServiceNow_Customer Service Management » Noida, Ghaziabad - Job Role - ServiceNow- Customer Service Management Exp-7-12 Years Location- Noida/Gurugram/Chennai Job Type - Permanent Responsibilities: Design, develop, configure, and implement ServiceNow CSM solutions. Configure Case Management, Customer Service Processes, Entitlements, and SLA Management. Develop and customize ServiceNow applications using JavaScript, Business Rules, UI Policies, Client Scripts, Script Includes, and Flow Designer. Implement Customer Service Portals, Catalogs, and Self-Serv… • Sun, 13 Sep • Tata Consultancy Services

Regional Customer Service Manager-Product-Support-Service - Non Branch Banking » Mumbai, Maharashtra - - Regional Manager - Customer Service (Maharastra) Grade : M5 Key Responsibilities Lead and supervise a team... of approximately 22 Customer Service Officers and 2 Area Supervisors responsible for servicing Retail Asset customers. Ensure timely • Sat, 12 Sep • Kotak Mahindra Bank

Associate Customer Service Manager » Shiradhon, Maharashtra - Job Requirements About the Role The Associate Customer Service Manager is a critical role within the Rural Banking... function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling • Fri, 11 Sep • IDFC FIRST Bank

Manager - Customer Service Transformation And AI » Chennai, Tamil Nadu - - Customer Service Transformation and AI . About Global Delivery Services Global Delivery Services refers to EY's worldwide..., mobile technology, infrastructure, Microsoft technologies and open innovation. The Opportunity The Manager - Customer • Fri, 11 Sep • EY

Customer Support Service Engineering Manager » Bangalore, Karnataka - Support Service Engineering Manager to lead teams working in areas of Avionics Systems troubleshooting, Mechanical Systems.... Primary duties of the team include resolving customer service request, repair development and/or systems troubleshooting • Fri, 11 Sep • Boeing

Regional Manager - Customer Service (Maharashtra) » Mumbai, Maharashtra - Role & responsibilities: Lead and supervise a team of approximately 22 Customer Service Officers and 2 Area Supervisors responsible for servicing Retail Asset customers. Ensure timely resolution of customer service requests and complaints, including those raised through channel partners, within defined turnaround times (TATs). Manage end-to-end complaint resolution and detractor feedback closure, ensuring customer concerns are effectively addressed and insights are used to improve service deliv… • Fri, 11 Sep • Kotak Mahindra Bank

Customer Service Support Manager » Jaipur, Rajasthan - Customer Support Manager | Jaipur, Rajasthan | Full-time, on-site ABOUT SUPER91 SUPER91 is the trade name of Super Prints Private Limited, successor to Printers Club of India Limited. We are one of India's largest B2B wholesale printing networks, with an ecosystem of 45,000 printers, print businesses, resellers, designers and printing professionals. Our model runs on two hub types: National Production Hubs (NPH) that aggregate and club high-volume offset work to deliver the best price in the ma… • Fri, 11 Sep • Super Prints

Customer Service Manager-SUPPORT SERVICES-Customer Service » Bangalore, Karnataka - Description Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL–Grade M3 –Location-Mumbai Job Role: Monitoring and Evaluation: Regularly monitor emails and calls to evaluate performance and identify areas for improvement. Process Improvement: Implement process improvements to enhance the efficiency and effectiveness of communication channels. Customer Feedback Analysis: Analyse customer feedback to identify trends and areas for improvement in communication strate… • Thu, 10 Sep • Kotak Mahindra Bank

Customer Service and Sales Manager » India - Customer Services & Sales Manager This position sits at the heart of our growing global organisation, you’ll... degree of customer focus. You’ll have succeeded in previous sales roles, demonstrating that you can build a sales pipeline • Thu, 10 Sep • IWG

Customer Service Manager-SUPPORT SERVICES-Customer Service » Bangalore, Karnataka - - Customer Service Manager - Quality Analyst KMPL-Grade M3 -Location-Mumbai Job Role: * Monitoring and Evaluation...Job Category: KMPL Corporate Degree Level: Bachelor's Degree Job Description: Support Services-Customer Service • Thu, 10 Sep • Kotak Mahindra Bank

Associate Customer Service Manager » Petlad, Gujarat - Job Requirements About the Role The Associate Customer Service Manager is a critical role within the Rural Banking... function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling • Thu, 10 Sep • IDFC FIRST Bank

Assistant Manager / Deputy Manager - Customer Service » Thane, Maharashtra - and get to know the people behind Evonik: Job Title : Assistant Manager / Deputy Manager - Customer Service Reporting... To : Team Lead - Customer Service Function : Customer Service Hub Work Location : Thane Purpose of the Position • Thu, 10 Sep • Evonik

Associate Customer Service Manager » Godhra, Gujarat - Job Requirements About the Role The Associate Customer Service Manager is a critical role within the Rural Banking... function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling • Thu, 10 Sep • IDFC FIRST Bank

Customer Service Manager » India - Customer Services Manager Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year... of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset • Wed, 09 Sep • IWG

Manager customer service » Bangalore, Karnataka - accountable for: Service Management: Appoint and lead a designated Service Manager for WA, reporting to the Quality Manager..., and settlements. Customer Support & Field Service: Ensure customer complaints are logged through the web portal, assign cases to the • Tue, 08 Sep • ABB

Customer Service Manager (CED)_GCorp » India - Job Purpose To manage customer queries and requests received through email channels by providing accurate, timely, and quality resolutions within defined service levels. The role requires effective stakeholder coordination to ensure a seamless customer experience. Key Responsibilities Respond to customer queries and requests through email and digital channels. Provide accurate resolutions within defined TAT and quality standards. Coordinate with internal teams and external partners for closure … • Tue, 08 Sep • Financial Services

Customer Service Manager_Jaipur » India - 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated Key Result Areas ( Max 1325 Characters) Supporting Actions (Max 1325 Characters) Contact center operations Inbound duties include answering to product enquiries and accepting and servicing incoming queries, requests & complaints Outbound duties include welcome calling… • Tue, 08 Sep • Financial Services

Associate Customer Service Manager » Padra, Gujarat - Job Requirements About the Role The Associate Customer Service Manager is a critical role within the Rural Banking... function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling • Mon, 07 Sep • IDFC FIRST Bank

Team Leader » Ahmedabad, Gujarat - About the Role We are seeking an experienced Team Leader to lead, coach, and develop a customer service team while ensuring high performance, service quality, and customer satisfaction. Responsibilities: Team Management: Work closely with the team, motivating and coaching them. Host 1-2-1s and team meetings. Ensure training and development plans are maintained for all team members. Lead and inspire a team of sales agents to deliver excellent levels of individual and team performance and custome… • Mon, 07 Sep • Advantmed

Customer Service Manager » Delhi, India - Position: Executive / Sr. Executive – Pre-Sales (Revenue Operations) Department Customer Service – Revenue Operations Reporting To Head of Customer Service About the Role We are looking for a proactive and customer-focused Pre-Sales Executive to become the first commercial touchpoint for enterprise customers. The role is responsible for engaging with inbound business enquiries, understanding customer requirements, qualifying opportunities, and enabling the Sales team with complete and actionabl… • Sun, 06 Sep • Zafify

Customer Service Manager » Hyderabad, Telangana - Function Customer Service Main Goal The Customer Service Manager is responsible for leading and developing the Customer Service team to ensure exceptional customer experience, efficient order management, and seamless coordination with internal stakeholders. The role drives operational excellence, ensures compliance with company processes, manages customer-related transactions, and supports business growth through effective service delivery across domestic and export operations. Job Description … • Tue, 01 Sep • LIMAGRAIN

Customer Service Manager » Mumbai, Maharashtra - JD : Key Responsibilities ( Assistant Manager / Deputy Manager ) Manage and resolve complaints received through RBI CMS, CPGRAMS, Senior Management, and customer grievance channels . Draft high-quality responses for regulatory and customer escalations and obtain necessary approvals before submission. Ensure timely and accurate closure of complaints within prescribed regulatory and internal TATs. Conduct detailed investigations, identify root causes, and prepare comprehensive Root Cause Analysis… • Sun, 30 Aug • Protium Finance Limited

Assistant Customer Service Manager » Visakhapatnam, Andhra Pradesh - Job description Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service Schedules and supervises customer service representatives, head teller, tellers, safety deposit clerk, and financial service managers in daily tasks and operations Conducts performance evaluations that are timely and constructive Assists manager in efforts to reach profit, performance, and customer service goals, Oversees … • Sat, 29 Aug • Grampro Business solutinos

Customer Service Manager (US Voice Process) » Thiruvananthapuram, Kerala - Job Description Responsibilities Serve as the primary point of contact for customer service and sales inquiries through inbound/outbound calls and emails. Lead, manage, mentor, and develop a team of Customer Service Representatives. Handle quotes for customized apparel purchases and guide customers through the sales process. Understand customer requirements, use appropriate sales techniques, close sales, and coordinate order handover with the production team. Build strong customer relationships… • Fri, 28 Aug • Techfaya Innovations Pvt Ltd

Customer Service Manager » India - We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation The goal is to keep the department running in an efficient and profitable manner to increase customer satisfaction loyalty and retention and to meet their expectations Responsibilities Improve customer service experience create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolut… • Wed, 26 Aug • AWINMO INDIA MARKETING PRIVATE LIMITED

Customer Service Manager » India - Position: Manager - Service Level: Manager About Policybazaar: As India’s largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. About the Job: As a Manager - Operations (Customer Service) , you will be responsible for oversee… • Tue, 25 Aug • Policybazaar.com

Assistant Customer Service Manager » Kochi, Ernakulam - Position: Assistant Manager - Service Level: Assistant Manager About Policybazaar: As India’s largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. About the Job As an Assistant Manager - Operations (Customer Service) , you w… • Sun, 23 Aug • Policybazaar.com

Customer Service Manager » Jaipur, Rajasthan - Job Title: Customer Service Manager Location: Diggi Malpura Road, Jaipur, Rajasthan Job Type: Full Time - Work from Office Job Descriptions: At our client, they dont just sell fashion we build meaningful relationships with our customers. Now, were on the lookout for a fashion forward, passionate and empathetic Customer Support Executive to join our growing team! What you'll do: Be the voice of our client and deliver delightful experiences across chat, email, and calls Resolve customer queries w… • Sat, 22 Aug • Enormous Enterprise LLC

Senior Manager - Retail Customer Service Operations Role » India - We are seeking highly skilled and experienced leader to oversee and optimize the daily operations. This role is crucial for ensuring operational efficiency, improving service delivery, and driving strategic initiatives. The ideal candidate will have strong leadership capabilities, a data-driven mindset, and a track record of managing cross-functional teams in a fast-paced environment. Operational Strategy & Execution: Develop and implement operational strategies aligned with company goals. Iden… • Fri, 21 Aug • EXL

Customer Service Manager - Loans » Kolkata, West Bengal - Responsible to ensure end to end customer service handling, loan documentation & disbursement. Servicing of loan customers and resolution of queries as per pre-defined turnaround time. Processing of loan applications, data entry, conducting due diligence, ensure compliance of terms & conditions as per credit policy and lending guidelines. Support underwriters through timely resolution of raised queries and sharing of information requested. Disbursement of loans amount as per the decision of pro… • Fri, 21 Aug • Pnb Metlife India Insurance Company Limited

Customer Service Manager - Loans » Pune, Maharashtra - Responsible to ensure end to end customer service handling, loan documentation & disbursement. Servicing of loan customers and resolution of queries as per pre-defined turnaround time. Processing of loan applications, data entry, conducting due diligence, ensure compliance of terms & conditions as per credit policy and lending guidelines. Support underwriters through timely resolution of raised queries and sharing of information requested. Disbursement of loans amount as per the decision of pro… • Fri, 21 Aug • Pnb Metlife India Insurance Company Limited

Assistant Manager-Customer Service » Gurgaon, Haryana - CSAT (Customer Satisfaction Score): Drive high customer satisfaction through superior service delivery (target-driven) ESF... and training Handle customer and client escalations with ownership and timely resolution Ensure adherence to travel policies • Thu, 13 Aug • EXL Service

Assistant Manager-Back Office-Customer Service » India - to manage operations in a fast paced, customer first environment Responsibilities: Lead and manage a team of at least 10... Management teams to optimize service delivery Handle escalations with a solution-oriented approach Prepare performance reports • Fri, 03 Jul • EXL Service