Call Centers Jobs. Cape Town

International Call Centre agent » Cape Town City Centre, Cape Town Region - International Call Centre Agent We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable! What you will be doing. The purpose of ROLE is to satisfy all CLIENT contact-handling functions in support of all client defined Services, by engaging with the customer ba… • Wed, 02 Sep • Merchants SA Pty Ltd

Call Centre Support Manager » Cape Town City Centre, Cape Town Region - Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments… • Tue, 15 Sep • Sanlam

Real Time Analyst » Cape Town, Western Cape - countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful... operational efficiency. Required to standardize mechanism for collection of historical data on call volume, shrinkage, AHT • Mon, 14 Sep • WNS Global Services

Manager: Workforce Management » Cape Town, Western Cape - countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful... Responsibilities 1. Capacity Planning & Forecasting Develop short-term and long-term workload forecasts (call volume, AHT • Fri, 11 Sep • WNS Global Services

Line 1 Systems Technician – On-site - CPT » Cape Town, Western Cape - Technician or related positions in call centers, customer service, or IT. Familiarity with operating systems and software • Thu, 10 Sep • Datafin

Line 1 Systems Technician - On-site – CPT » Cape Town, Western Cape - or equivalent advantageous Minimum of 1-2 years of experience as a Help Desk Technician or related positions in call centers • Thu, 10 Sep • Datafin

Guest Experience Expert (Call Centre Agent) » Cape Town City Centre, Cape Town Region - Additional Information Job Number 26101152 Job Category Rooms & Guest Services Operations Location Convention Square, Cape Town, South Africa, South Africa, 8000 VIEW ON MAP (https://www.google.com/maps?q=Convention%20Square%2C%20Cape%20Town%2C%20South%20Africa%2C%20South%20Africa%2C%208000) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Function Are you ready to grow your dream career Join our amazing team and help deliver unforgettable cuisines and create… • Wed, 09 Sep • Marriott

Guest Experience Expert (Call Centre Agent) » Kloof Street, Cape Town City Centre - Description POSITION SUMMARY Function Are you ready to grow your dream career Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are recruiting for a fun, energetic, innovative and enthusiastic Guest Experience Expert with a positive attitude Reporting to the Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external … • Tue, 08 Sep • Marriott Hotels Resorts

 CALL CENTRE AGENT – STRICT COMPLIANCE ENVIRONMENT! » Brackenfell, Cape Town City Centre - Location: BrackenfellPosition: Permanent | Shift-basedRemuneration: R5320.48 plus commission*________________________________________⚠️ PLEASE READ CAREFULLY BEFORE APPLYINGThis role is not suitable for everyone. It operates in a highly structured, rules-driven call centre environment with strict compliance, monitoring, and performance requirements.Apply only if you meet all the conditions below.________________________________________This role requires you to:• Work 3 Saturdays per month (6 ho… • Tue, 08 Sep

CALL CENTER AGENTS » Cape Town, Western Cape - Essential Duties and Responsibilities Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; • Mon, 07 Sep • Kabstrading Co

Call Centre Agent (Senior Associate) - Travel GDS Expert (Cape Town) » Cape Town, Western Cape - from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role • Mon, 07 Sep • WNS Global Services

CALL CENTER / DATA CAPTURER » Cape Town, Western Cape - Essential Duties and Responsibilities Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; • Sun, 06 Sep • Kabstrading Co

Call Centre Agent (Senior Associate) - Airlines Night Shift » Cape Town, Western Cape - countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful..., measurable impact. Job Description Step into the fast lane of travel where every call is a new adventure. Join a fun, high • Wed, 02 Sep • WNS Global Services

Call Centre Agent (Senior Associate) - Insurance Night Shift » Cape Town, Western Cape - countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful.... Previous customer service or call centre experience is a must. If you thrive in a fast-paced environment and love helping • Wed, 02 Sep • WNS Global Services

Customer Service Agent / Call Centre Agent » Cape Town City Centre, Cape Town Region - Seeking a Customer Service / Call Centre Agent to join their team in Airport Industria, Cape Town . The ideal candidate will have strong telephone sales and customer service skills , combined with solid administrative experience. Experience within the freight, customs, import/export or logistics industry will be a strong advantage. 23 years relevant experience in Customer Service, Call Centre, Internal Sales or a similar role Strong telephone communication and sales skills Excellent customer se… • Wed, 02 Sep • DB Recruitment

International Call Centre agent » Cape Town City Centre, Cape Town Region - International Call Centre Agent We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable! What you will be doing. The purpose of ROLE is to satisfy all CLIENT contact-handling functions in support of all client defined Services, by engaging with the customer ba… • Wed, 02 Sep • Merchants SA Pty Ltd

French International Call Centre Agent » Cape Town City Centre, Cape Town Region - Bilingual Customer Service Representative Now Hiring: French-Speaking Agents Banking, Fraud & Disputes Parlez-vous couramment français et êtes-vous passionné(e) par la prestation dexpériences client exceptionnelles ? Rejoignez notre équipe qui soutient une grande marque canadienne de banque numérique. Job Description: Moderate all customer reviews and respond to email queries in English. Meets or exceeds quality and productivity goals assigned by management. Demonstrates clear and polite writte… • Wed, 02 Sep • Merchants SA Pty Ltd

Call Center Agents » Maitland, Cape Town City Centre - Calling on Business ConsultantsWe are hiring motivated individuals to join our high-energy team.Great communication skills Enjoy a competitive salary with excellent commission earnings.Reply "YES" to secure your seat.Selected candidates will receive the date, time, and venue details via reply.Why Join Us✔️No experience needed: We provide full training from day one.✔️Great earning potential: Earn a solid base salary plus high commission.✔️Limited spots: • Wed, 02 Sep

Call Centre Agent » Cape Town City Centre, Cape Town Region - Salary: R23 000 per month Remote Recruitment is hiring a Call Centre Agent to work from home in South Africa for a UK-based business. You will be the first voice customers hear, handling inbound and outbound calls with patience and clarity, and making sure every caller comes away feeling looked after. This is a full-time, 100% remote role working 09:00–17:00 UK time (11:00–19:00 SAST). Key responsibilities Answer inbound calls and make outbound follow-up calls to customers Log every conversatio… • Tue, 01 Sep • Remote Recruitment

Head of Call Centre & Lead Conversion » Durbanville, Cape Town City Centre - I Grow Wealth Investments in Durbanville is seeking a seasoned call centre supervisor to lead a fast-paced team and drive high-performance service delivery. The role focuses on inbound/outbound calls, coaching, and KPI achievement within a property/sales context. You will manage rostering, coach agents, and improve lead conversion across marketing, viewing, and leases, while ensuring data accuracy in Zoho CRM and compliance with POPIA guidelines. J-18808-Ljbffr • Sun, 30 Aug • I Grow Wealth Investments

Call Centre Head » Durbanville, Cape Town City Centre - Minimum requirements (Advantageous): National Diploma or Degree in Business Administration, Communications, Sales/Marketing, or a related field. Minimum 5 years' experience in a call/contact centre environment, with at least 2 years in a supervisory or management role. Proven track record of managing a team of call centre/contact centre agents. Experience setting and managing KPIs, including conversion, response time and call quality. Experience within property, real estate or a fast-paced sale… • Sun, 30 Aug • I Grow Wealth Investments

Call Center Sales Manager » Kloof Street, Cape Town City Centre - Introduction About FWH FWH is a South African group operating in financial services, with a contact centre at the heart of how we do business. We grow by running a disciplined, high-performing sales environment: good systems, advanced AI tools, clean data, well-coached people, and no shortcuts on compliance. We are performance-led, we measure what matters, and we back people who take ownership. About the role We are seeking an experienced and results-driven Sales Operations Manager to lead and … • Sat, 29 Aug • Financial Wealth holdings

Call Centre Head » Durbanville, Cape Town City Centre - Reference: CPT000200-TJ-2 IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s 1 Investment company, is searching for dynamic and expereinced Call Centre Head to join our growing team in Midrand, Gauteng or Durbanville,Cape Town. This is an exciting opportunity for a results-driven people leader who knows how to turn leads into opportunities, build high-performing teams and use data to drive real business results. You’ll play a key role in shaping the way IGrow enga… • Sat, 29 Aug • Excellent Staffing

Call Centre Head » Durbanville, Cape Town City Centre - IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s 1 Investment company, is searching for dynamic and expereinced Call Centre Head to join our growing team in Midrand, Gauteng or Durbanville,Cape Town. This is an exciting opportunity for a results-driven people leader who knows how to turn leads into opportunities, build high-performing teams and use data to drive real business results. You’ll play a key role in shaping the way IGrow engages with rental leads acro… • Wed, 26 Aug • IGrow Wealth Investments

Call Centre Consultant » Table View, Cape Town City Centre - Reference: CPT001177-OK-2 Call Centre Consultant - Tableview R10 000 p/m We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. Duties & Responsibilities Key Responsibilities: Answer and manage customer calls efficiently Provide accurate information and support to clients Maintain records of interactions and follow-up actions Liaise with other departments … • Wed, 26 Aug • West Coast Personnel

Call Center Team Leader » Cape Town, Western Cape - A Call Center Team Leader drives team performance by coaching agents, monitoring KPIs (CSAT, AHT, SLA), and resolving... coverage during peak hours. Skills: Leadership: Mentoring, Performance Management, Coaching. Technical: Call Center • Tue, 25 Aug • mPower People Solutions • R18000 per month

Call Center Team Leader » Melkbosstrand, Cape Town City Centre - A Call Center Team Leader drives team performance by coaching agents, monitoring KPIs (CSAT, AHT, SLA), and resolving escalated issues to ensure high-quality customer service. They are responsible for motivating staff, conducting performance reviews, managing schedules, and implementing process improvements to boost efficiency and achieve operational targets. Key Responsibilities: Performance Coaching: Mentored a team of [Number] agents, providing 1-on-1 feedback, training, and development plan… • Tue, 25 Aug • mPower People Solutions

Tshivenda Contact Center Agent » Cape Town, Western Cape - include but are not limited to: Answer call and respond to customer requests Provide customers with product and service... information Identify, research, and resolve customer issues using the in-house operating system Complete call logs and reports • Tue, 25 Aug • mPower People Solutions • R9499 - 9500 per month

Call Centre Consultant » Table View, Cape Town City Centre - Reference: CPT001177-OK-2 Call Centre Consultant - Tableview R10 000 p/m We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. Key Responsibilities: Answer and manage customer calls efficiently Provide accurate information and support to clients Maintain records of interactions and follow-up actions Liaise with other departments as needed Requirements: Re… • Tue, 25 Aug • West Coast Personnel

Call Centre Consultant Table View » Table View, Cape Town City Centre - Reference: CPT001177-OK-2 Call Centre Consultant - Tableview R10 000 p/m We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. Key Responsibilities: Answer and manage customer calls efficiently Provide accurate information and support to clients Maintain records of interactions and follow-up actions Liaise with other departments as needed Requirements: Re… • Tue, 25 Aug • West Coast Personnel

Contact Center Agent » Cape Town, Western Cape - include but are not limited to: Answer call and respond to customer requests Provide customers with product and service... information Identify, research, and resolve customer issues using the in-house operating system Complete call logs and reports • Tue, 25 Aug • mPower People Solutions • R9499 - 9500 per month

Outbound Call Centre Agent » Table View, Cape Town City Centre - Outbound Call Centre Agents (Multilingual) – Table ViewCompany: UrightsLocation: Table View, Cape Town (Candidates must reside in Table View or surrounding areas)Position Type: Full-Time / PermanentAbout the RoleUrights is expanding its dynamic outbound team! We are seeking well-spoken, energetic, and multilingual Outbound Call Centre Agents. If you have a clear telephone manner, love talking to people, and live in or near Table View, we want to hear from you.Key ResponsibilitiesConduct outboun… • Tue, 25 Aug

Isindebele Contact Center Agent » Cape Town, Western Cape - include but are not limited to: Answer call and respond to customer requests Provide customers with product and service... information Identify, research, and resolve customer issues using the in-house operating system Complete call logs and reports • Tue, 25 Aug • mPower People Solutions • R9499 - 9500 per month

Xitsonga Contact Center Agent » Cape Town, Western Cape - include but are not limited to: Answer call and respond to customer requests Provide customers with product and service... information Identify, research, and resolve customer issues using the in-house operating system Complete call logs and reports • Tue, 25 Aug • mPower People Solutions • R9499 - 9500 per month

French International Call Centre Agent » Cape Town, Western Cape - environment Seniority Level Associate Industry Telephone Call Centers Banking Employment Type Full-time... service or call centre experience (banking or financial services a plus) Strong attention to detail, problem-solving • Sun, 23 Aug • Merchants SA • R7000 - 7500 per month

Spanish Call Center Representatives » Cape Town City Centre, Cape Town Region - POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are pow… • Sun, 23 Aug • MCI Careers

Call Centre Agent Sales Insurance Industry - RE5 Certified » Bellville, Cape Town City Centre - Introduction We are looking for an individual with experience in an FSP (Financial Services Provider) Call Centre, who is not only technically proficient but also a good cultural fit for our organization. The Call Centre Agent Sales should be able to demonstrate excellent communication skills, problem-solving abilities, and a track record of success in similar roles. Must be able to communicate fluent in English and if in Afrikaans, it would be a benefit. Must have a minimum of 2 years' experie… • Sat, 22 Aug • JSM Business Services and Recruitment

Bilingual French Call Center Representative » Cape Town City Centre, Cape Town Region - LOCATION Cape Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our … • Fri, 21 Aug • MCI Careers

Call Center Team Leader - Payables » Cape Town City Centre, Cape Town Region - POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are pow… • Fri, 21 Aug • MCI Careers

Call Center Operator » Cape Town City Centre, Cape Town Region - About the Role Gazer is an international automotive cybersecurity company developing advanced anti-theft systems. We are currently looking for a Сall Center Representative to support our market development efforts in South Africa, gathering client's feeback. Key Responsibilities Conduct calls to automotive business partners across the South Africa in order to gather the product feedback. Follow a structured call script to communicate with dealerships and industry representatives Accurately trac… • Fri, 21 Aug • Founder Consulting

Call Center Operator » Cape Town, Western Cape - product feedback. Follow a structured call script to communicate with dealerships and industry representatives Accurately... track call outcomes, statuses, and insights in Google Sheets / CRM Maintain a structured and up-to-date database • Thu, 20 Aug • Founder Consulting

Bilingual German Call Center Representative » Cape Town City Centre, Cape Town Region - LOCATION Cape Town, ZA POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. If you’re fluent in both languages and enjoy helping people, we want … • Thu, 20 Aug • MCI Careers

Bilingual Portuguese Call Center Representative » Cape Town City Centre, Cape Town Region - LOCATION Cape Town, ZA POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese . If you’re fluent in both languages and enjoy helping people, we … • Thu, 20 Aug • MCI Careers

AI Workflow Automation Specialist » Cape Town, Western Cape - , with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX.... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys • Thu, 16 Jul • ATS Client • R16000 - 19000 per month

Trainer - BPO/Call Center » Cape Town, Western Cape - Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteou • Sun, 28 Jun • Teleresources

Trainer - BPO/Call Center » Cape Town, Western Cape - Job Description: Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver • Thu, 25 Jun • Teleresources