Customer Care Representative Jobs. Australia

Customer Care Representative, AUS » Australia - Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both. With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness. What we're looking for Lovers of fitness and advocates for wellness businesses wanted! Our Customer Experience team is the first line of support for the studios, gyms, and wellness providers who run their business on Arketa. We answer their questions, solve real operational problems, and represent the voice of our Partners internally to shape the product. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you. Bonus points if you've already used Arketa (or a comparable platform) inside a wellness business yourself. About the Role As a Customer Support Advocate, you'll act as the single point of contact for our Partners on inbound support inquiries, owning each interaction from first message to resolution. You'll guide Partners through Arketa's features, move quickly to creatively solve problems, and act as their internal advocate to influence our product decisions and roadmap. You'll address real operational problems for real wellness businesses — schedule issues, payment questions, migration blockers, integration hiccups — and deliver an exceptional experience that builds trust and loyalty to Arketa. This is a fast-paced, high-volume support environment. You'll work across chat, email, and Zoom each day and manage multiple conversations in parallel. This will include weekend shifts/coverage. Here's what you'll do day-to-day Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls — building trust, rapport, and partnership along the way. Show up for your shift and your Partners. You'll work scheduled hours and stay available and engaged with the queue during that time. The pace is steady, the volume is real, and your Partners are counting on you being there when they reach out. Own the resolution, not just the response. You're accountable for solving the Partner's problem the first time wherever possible — not just replying quickly. That means digging into the actual issue, confirming the fix landed, and closing the loop so the Partner doesn't have to come back for the same thing twice. Think creatively, pivot fast, operate in ambiguity, and collaborate strategically across stakeholders. You'll problem-solve across the full surface area of the Arketa product, working with Product, Engineering, Onboarding, and Migrations to unblock Partners on issues that don't have a clean playbook yet. Unlock the full power of Arketa for every Partner. Solve real operational problems, customize solutions to the way their business actually runs, and turn Partners into our biggest fans through expertise, empathy, and follow-through. Become and stay an Arketa expert. Continuously learn new features, leverage AI-assisted internal tools to accelerate your research and drafting, and own the accuracy and Arketa voice of every response that goes out under your name. Advocate for our Partners internally. Bring insights and industry feedback back to Product, Engineering, and CX leadership to improve features and prevent repeat contacts. Here's what we're looking for Required 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role — ideally in a high-volume environment with published SLA and CSAT targets. Impeccable written communication. You can explain complex things clearly, warmly, and concisely in chat and email. Proven ability to balance inbound chats, scheduled calls, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively. Great judgment and the ability to problem-solve on your feet, always keeping the Partner experience in mind. Ability to identify opportunities for process improvement that contribute to a first-class Partner experience. Team player. We're in this together. You'll play an integral part in helping the team hit its goals. Organized, self-sufficient, and a go-getter. Able to go above and beyond what's expected of you. Preferred You've worked behind the desk of a wellness business (yoga, pilates, bootcamp, or similar) and have used industry software like MBO, Arketa, or an equivalent. Experience with Intercom, Slack, Notion, and Google Suite. If not, the ability to learn new tools fast. Comfort using AI-assisted tools to accelerate your work. Four-year post-secondary education / Bachelor's degree. What We Offer: Competitive Salary Stock Options This is a contract position. The rate is $24.04 USD per hour based on a 40 hour work week, with any pre-approved hours beyond 40 in a week paid at 1.5x the standard rate. At standard hours, this equates to approximately $50,000 USD annualized. Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence. • Thu, 17 Sep • Arketa

Customer Care Representative, AUS » Australia - Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both. With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. We’ve raised $15M in Series A funding and are growing quickly. It’s a unique moment to join us—we’re building a category-defining company in a fast-moving space, and we’re looking for teammates who are excited to help shape the future of wellness. What we're looking for Lovers of fitness and advocates for wellness businesses wanted! Our Customer Experience team is the first line of support for the studios, gyms, and wellness providers who run their business on Arketa. We answer their questions, solve real operational problems, and represent the voice of our Partners internally to shape the product. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you. Bonus points if you've already used Arketa (or a comparable platform) inside a wellness business yourself. About the Role As a Customer Support Advocate, you'll act as the single point of contact for our Partners on inbound support inquiries, owning each interaction from first message to resolution. You'll guide Partners through Arketa's features, move quickly to creatively solve problems, and act as their internal advocate to influence our product decisions and roadmap. You'll address real operational problems for real wellness businesses — schedule issues, payment questions, migration blockers, integration hiccups — and deliver an exceptional experience that builds trust and loyalty to Arketa. This is a fast-paced, high-volume support environment. You'll work across chat, email, and Zoom each day and manage multiple conversations in parallel. This will include weekend shifts/coverage. Here's what you'll do day-to-day Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls — building trust, rapport, and partnership along the way. Show up for your shift and your Partners. You'll work scheduled hours and stay available and engaged with the queue during that time. The pace is steady, the volume is real, and your Partners are counting on you being there when they reach out. Own the resolution, not just the response. You're accountable for solving the Partner's problem the first time wherever possible — not just replying quickly. That means digging into the actual issue, confirming the fix landed, and closing the loop so the Partner doesn't have to come back for the same thing twice. Think creatively, pivot fast, operate in ambiguity, and collaborate strategically across stakeholders. You'll problem-solve across the full surface area of the Arketa product, working with Product, Engineering, Onboarding, and Migrations to unblock Partners on issues that don't have a clean playbook yet. Unlock the full power of Arketa for every Partner. Solve real operational problems, customize solutions to the way their business actually runs, and turn Partners into our biggest fans through expertise, empathy, and follow-through. Become and stay an Arketa expert. Continuously learn new features, leverage AI-assisted internal tools to accelerate your research and drafting, and own the accuracy and Arketa voice of every response that goes out under your name. Advocate for our Partners internally. Bring insights and industry feedback back to Product, Engineering, and CX leadership to improve features and prevent repeat contacts. Here's what we're looking for Required 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role — ideally in a high-volume environment with published SLA and CSAT targets. Impeccable written communication. You can explain complex things clearly, warmly, and concisely in chat and email. Proven ability to balance inbound chats, scheduled calls, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively. Great judgment and the ability to problem-solve on your feet, always keeping the Partner experience in mind. Ability to identify opportunities for process improvement that contribute to a first-class Partner experience. Team player. We're in this together. You'll play an integral part in helping the team hit its goals. Organized, self-sufficient, and a go-getter. Able to go above and beyond what's expected of you. Preferred You've worked behind the desk of a wellness business (yoga, pilates, bootcamp, or similar) and have used industry software like MBO, Arketa, or an equivalent. Experience with Intercom, Slack, Notion, and Google Suite. If not, the ability to learn new tools fast. Comfort using AI-assisted tools to accelerate your work. Four-year post-secondary education / Bachelor's degree. What We Offer: Competitive Salary Stock Options This is a contract position. The rate is $24.04 USD per hour based on a 40 hour work week, with any pre-approved hours beyond 40 in a week paid at 1.5x the standard rate. At standard hours, this equates to approximately $50,000 USD annualized. Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence. • Thu, 17 Sep • Arketa

Customer Service Representative - Medical Devices » Macquarie Park, NSW - and patients across a broad range of clinical settings. With a strong focus on medical innovation, quality and customer care, the... medical technology business. About the opportunity As a Customer Service Representative, you will manage customer enquiries • Thu, 17 Sep • Healthcare Professionals Group • AU$70000 - 80000 per year

Customer Care Representative Remote » Victoria - We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants... or Queensland What makes a successful Customer Care Consultant Exceptional Customer Service Skills: The ability to provide • Wed, 16 Sep • Probe Group

Customer Service Representative » Bundaberg, QLD - Job details Customer Service Representative $37.50 per hour MondayFriday Located in Bundaberg, QLD Temp... Representative to join their team. What You Will Be Doing Serve customers at the front counter Answer customer enquiries over • Tue, 15 Sep • WorkPac • AU$37 - 37.5 per hour

Customer Care Representative » Parkside, QLD - care to thousands of clients every day. About the Role: Customer Care Representative - Customer Growth Team Help... Care Representative to join our Customer Growth Team - supporting customers through meaningful conversations that improve • Sat, 12 Sep • Demant

Customer Service Representative III » Australia - our or connecting with us on , , , , or . About This Opportunity As a Customer Service Representative, you will provide customer... types of customer care from checking account balances to replacing and deactivating cards. You will also manage the inbound • Wed, 09 Sep • InComm Payments

Customer Service Representative » Northgate, QLD - and drive change in Australia and beyond. Synergie Australia is seeking a Customer Service Representative for a trusted client... What you will be required to do: You'll be responsible for delivering exceptional customer service while supporting national accounts and managing customer • Tue, 08 Sep • Synergie • AU$35 - 40 per hour

Service Customer Care Representative » Smithfield, NSW - Job Description: About the Role We are seeking a proactive and detail-oriented Service Customer Care Representative..., ensuring smooth coordination of service requests and accurate invoicing. Your contribution will directly impact customer • Tue, 08 Sep • Crown Equipment Corporation

Customer Experience Representative VC » Spain - Cornella, VIC - Representative, you will be responsible in customer experience operations, incident management, and digital platforms, with a strong... progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions • Tue, 08 Sep • Alcon

Internal Sales/Customer Service Representative » Brisbane, QLD - customers. What You Will Be Doing As an Internal Sales/Customer Service Representative you will be responsible for the... and safety sectors. This role provides the opportunity to work within a customer-focused team supporting trade and business • Mon, 07 Sep • WorkPac • AU$34.76 per hour

Service Customer Care Representative » Smithfield, NSW - About the Role We are seeking a proactive and detail-oriented Service Customer Care Representative to join our dynamic..., ensuring smooth coordination of service requests and accurate invoicing. Your contribution will directly impact customer • Sun, 06 Sep • Crown Equipment Corporation

Technical Customer Service Representative » Sydney, NSW - as a Technical Customer Service Representative, providing specialist support to veterinary professionals using diagnostic equipment..., you will be encouraged to develop your technical expertise while delivering a high standard of customer care. How to Apply Click • Fri, 04 Sep • Healthcare Professionals Group • AU$65000 - 70000 per year

Technical Customer Service Representative » Brisbane, QLD - as a Technical Customer Service Representative, providing specialist support to veterinary professionals using diagnostic equipment..., you will be encouraged to develop your technical expertise while delivering a high standard of customer care. How to Apply Click • Thu, 03 Sep • Healthcare Professionals Group • AU$65000 - 70000 per year

Customer Service Representative - Casual » Melbourne, VIC - both challenging and rewarding. A role you will love As a Customer Service Representative, you'll be at the heart of our operations...Job Category: Customer Services Job Description: Location: Melbourne, Yarra Falls Casual Role This is a hybrid • Sat, 29 Aug • Computershare

Senior Customer Care Representative » Melbourne, Melbourne Region - At Stryker, we're passionate about improving patient outcomes through innovative medical technology. Every day, our products and solutions help healthcare professionals deliver better care to patients across Australia and around the world. We're looking for a Senior Customer Care Representative who is genuinely excited by healthcare, enjoys solving complex problems, and wants to build a meaningful career with a company that makes a real difference. This role is about more than providing great customer service. You'll become a trusted partner to our customers, develop a deep understanding of our products and business, and play an important role in ensuring healthcare professionals receive the support they need when it matters most. While our team includes people from customer service, healthcare administration, retail, hospitality, and other people-focused industries, they all share one thing in common: a passion for helping others, a commitment to excellence, and a genuine curiosity for healthcare and medical technology. About the role As a Senior Customer Care Representative , you'll be a trusted support for both customers and the wider business, helping to resolve complex enquiries, improve customer outcomes, and deliver an exceptional customer experience every day. Your responsibilities will include: Managing customer enquiries and providing timely, professional support. Assisting with complex requests, escalations, and issue resolution. Identifying opportunities to improve processes and customer outcomes. Building strong relationships with customers and internal stakeholders. Sharing knowledge and contributing to a positive, high-performing team culture. Taking ownership of enquiries and seeing issues through to resolution. Who you are You're someone who enjoys helping others, builds strong relationships, and takes pride in delivering exceptional service. You thrive in a collaborative team environment, embrace challenges, and enjoy learning new things. You're curious, proactive, and motivated by the opportunity to make a difference. Rather than waiting for someone else to solve a problem, you take ownership and work towards the best outcome for the customer. Most importantly, you're genuinely interested in healthcare and excited by the opportunity to build your career within a global medical technology company. What you'll need Required qualifications Minimum 2 years' experience in customer service, customer care, healthcare administration, contact centre, retail, hospitality, or another customer-facing environment. Experience managing customer enquiries, service requests, orders, or case management activities. Demonstrated ability to build relationships and deliver outstanding customer experiences. Strong problem-solving skills and the ability to manage competing priorities. Full working rights in Australia. A genuine interest in healthcare, medical technology, and continuous learning. Preferred qualifications Experience handling customer escalations, complex enquiries, or complaint resolution. Experience using CRM, ERP, or customer service platforms such as Salesforce, SAP, ServiceNow, or similar systems. Experience working in healthcare, medical devices, pharmaceuticals, logistics, or other regulated industries. Why Stryker? At Stryker, you'll join a team that is passionate about making healthcare better. You'll be supported by leaders who invest in your development, surrounded by teammates who genuinely care about each other, and given opportunities to grow your career within one of the world's leading medical technology companies. Interested? As part of your application, please include a short paragraph at the top of your CV answering: Why do you want to work for Stryker, and what interests you about a career in healthcare and medical technology? Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. • Fri, 28 Aug • Stryker

Customer Service Representative » Sydney, Sydney Region - Temporary Customer Service Representative | Sydney CBD Immediate Start | 4 Months $40 per hour Super Onsite We are currently seeking a Customer Care Representative to join a busy and collaborative team within a well-established organisation in the FMCG sector. This is a temporary opportunity starting ASAP. The role will focus on managing customer orders and providing high-quality customer service through written communication and internal coordination. Key Responsibilities Processing customer orders accurately within SAP Managing the full order lifecycle from entry through to fulfilment Responding to customer enquiries via email Providing order updates including stock availability and shipment status Liaising with internal teams, warehouses and transport providers Monitoring outstanding orders and proactively following up Maintaining a strong focus on accuracy and attention to detail About You Previous experience in customer service, customer care or order processing SAP experience is essential Strong written communication skills High attention to detail and ability to manage multiple orders accurately Proactive and comfortable asking questions when needed FMCG experience highly regarded If you are available to start immediately and have SAP experience within a customer service or order management environment, please apply or contact [email protected] • Fri, 28 Aug • Perigon Group

Customer Service Representative » Sydney, NSW - We are currently seeking a Customer Care Representative to join a busy and collaborative team within a well-established... focus on accuracy and attention to detail About You Previous experience in customer service, customer care or order • Wed, 26 Aug • Perigon Group • AU$40 per hour

Customer Service Representative - Casual » Melbourne, VIC - and helping them navigate important financial and administrative enquiries. As a Casual Customer Service Representative, you'll...Job Category: Customer Services Job Description: Location: Melbourne (Hybrid) Casual Role In this position • Wed, 26 Aug • Computershare

Customer Service Representative » Gold Coast, QLD - Job Description: As a Customer Service Representative, you will be an essential part of our team, guiding clients... any challenges with professionalism and care. At TravelWithSan, we pride ourselves on delivering personalized, high-quality service • Tue, 25 Aug • Travelwithsan

Assistant Manager, Customer Care » Australia - Design Your Future at PVH Assistant Manager, Customer Care Why PVH? Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van Heusen Paid Parental Leave Scheme as per Company Policy Summertime hours schedule Corporate discount with Medibank Employee activities calendar Annual Flu Shot Clinic Free membership to Headspace meditation app Access to Employee Assistance program Referral bonus Strong focus on Corporate Responsibility Inclusive, diverse, and equal opportunity employer About The Role We are looking for an experienced Customer Care Manager (known internally as Assistant Manager, Customer Care) leads the delivery of a best-in-class customer experience across our E-Commerce websites and 3rd party marketplace and partner channels. In this role, you’ll lead, coach and support a small team of 6 dynamic Customer Care Representatives, overseeing customer interactions and order management to ensure enquiries, orders and issues are resolved accurately and efficiently. You’ll play a key role in driving team performance, operational excellence and consistent service standards while ensuring every customer interaction reflects PVH’s values and commitment to exceptional service. Based at our Head Office located in the heart of the CBD, at 388 George Street 2000, this is a full-time hybrid role working from home and in the office weekly. Duties & Responsibilities Partner with the Head of E-Commerce to develop and deliver customer care initiatives that drive commercial success and meet business objectives. Take product ownership and ensure the efficient utilisation of Zendesk Customer Care SaaS tools. Define customer satisfaction targets and work with the team to consistently achieve them, regularly reviewing data and customer contact insights to identify opportunities for improvement. Analyse and maintain weekly and monthly reporting and dashboards, providing the broader business with insights into CSAT, dispatch rates and returns performance across owned, operated and partner channels. Support daily customer care activities, including email responses, phone calls, order management and systems integration as required. Partner with key stakeholders to investigate enquiries and resolve them within reasonable timeframes. Ensure all orders and returns are processed, allocated and tracked within target timeframes. Liaise with the warehouse regarding short picks, processes, deliveries and other special instructions. Oversee daily, weekly and monthly order maintenance and system clean-up. Undertake UAT and QA for site updates impacting order management and customer care to ensure delivery requirements are met. Effectively roster and plan resourcing in line with volumes and busy periods on a weekly, monthly and annual basis. Lead, train, mentor and develop a team of Customer Care Coordinators. About You 5 years’ experience in a similar role, leading a team of Customer Care Representatives. Strong Zendesk experience, with the ability to interpret customer experience data and identify opportunities to optimise workflows. Experience with E-Commerce platforms, tools and technologies supporting on and off-site customer contact, website order management and ERP systems. Magento, SFCC and SAP experience is a bonus. Ability to collaborate effectively with cross-functional teams and external partners. Proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook. Experience within Fashion eCommerce and/or retail is highly desirable. Excellent communication and problem-solving skills, with the ability to think outside of the box and effectively resolve queries and/or improve processes. Organised and detail-oriented, with a collaborative, team-focused approach. About The Company PVH is one of the world's largest and most admired fashion companies, connecting with consumers in over 40 countries. Our global iconic brands include Calvin Klein, TOMMY HILFIGER and our Heritage Brands. Our 140-year history is built on the strength of our brands, our team and our commitment to drive fashion forward for good. That's the Power of Us. That's the Power of PVH We thank all applicants in advance as only successful applicants will be contacted for an interview. PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to inclusion and diversity. • Sun, 23 Aug • PVH

Customer Care Representative » Australia - At Convatec, our search for better is changing the lives of the people we support every day. Through our me Patient Support Program, we support patients across our Ostomy and Continence Care portfolio, providing personalized education, resources, and ongoing guidance to people living with a stoma or using intermittent catheters, empowering them to live with confidence and independence. Customer Care Representative - me Patient Support Program We are looking for a motivated, compassionate, and customer-focused individual to join our me Patient Support Team as a Customer Care Representative . The me team plays a vital role in supporting both patients and healthcare professionals throughout the care journey. From product sampling and product-related support to connecting patients with additional support services, our focus is on ensuring patients feel informed, supported, and empowered as they navigate life with a stoma or continence condition. This is a rewarding opportunity to make a genuine difference in people's lives while working with a dynamic, positive, and highly collaborative team. We pride ourselves on creating a supportive environment where teamwork, continuous learning, and patient care are at the heart of everything we do. Key Responsibilities Manage inbound calls, emails, and web enquiries from healthcare professionals, patients, distributors, and Convatec employees. Provide product information, usage guidance, and coordinate product sampling requests. Conduct outbound follow-up calls with patients as part of the me Patient Support Program to provide ongoing support and enhance the patient care journey. Coordinate discharge kits and product samples in collaboration with Stomal Therapy Nurses, Continence Nurses, Medical Sales Specialists, and patients. Accurately create and maintain cases and fulfilment requests within the Customer Interaction Centre (CIC) CRM system. Maintain accurate and usable patient and clinical data in accordance with company guidelines and privacy requirements. Provide support to the Sales and Marketing teams as required. Contribute to continuous improvement initiatives that enhance the patient and customer experience. Work towards achieving individual and team KPIs and performance objectives. Ensure compliance with all company policies, procedures, and quality requirements. To Be Successful, You Will Have Previous experience in customer service, patient support, outbound calling, sales support, or a similar customer-focused role. A genuine passion for helping people and delivering exceptional customer experiences. Strong communication skills with the ability to build trusting and professional relationships with patients, healthcare professionals, and colleagues. The ability to demonstrate empathy and professionalism when supporting people navigating life-changing health conditions. Excellent organisational and time management skills with the ability to manage competing priorities. A proactive approach with strong initiative and a willingness to take ownership of issues through to resolution. High attention to detail and commitment to maintaining accurate records. The ability to remain calm, professional, and resilient in a fast-paced environment. Strong problem-solving and decision-making skills. Experience working with CRM systems or databases would be advantageous. Intermediate Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint. A desire to continually learn about our products, the healthcare environment, and evolving standards of care. Our Ideal Team Member We are looking for someone who: Demonstrates positivity, energy, and resilience. Enjoys working as part of a collaborative and supportive team. Builds trust through ethical, respectful, and consistent behaviour. Takes pride in delivering outstanding service and support. Embraces change and continuous improvement. Contributes to a culture of openness, teamwork, and shared success. Qualifications Nursing qualifications or healthcare experience are highly regarded but not essential. Experience supporting patients or healthcare professionals will be viewed favourably. At Convatec, you will have the opportunity to make a meaningful difference in the lives of patients every day. As part of the me team, you will work alongside passionate colleagues who genuinely care about the people we support and each other. Together, we help patients adapt, thrive, and live life with confidence. These include Flexible working arrangements, Ongoing learning and development opportunities Competitive remuneration Access to health and wellbeing programs Ready to join us? At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life. LI-LY1 LI-Hybrid Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected] . Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you! About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com. • Sat, 22 Aug • Convatec

Clinical Nurse » Australia - HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We’re driven by helping customers attain better outcomes This position is part of the HomeMade team. About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others. To find out more, visit https://homemadesupport.com.au/ About the role You’ll work collaboratively and proactively through telehealth to help customers stay safe and independent at home. You’ll triage clinical concerns with care, confidence, and clarity, providing expert clinical input to guide decisions. Most importantly, you’ll be part of a forward thinking team reshaping aged care that genuinely values your knowledge and the impact you make every day! Key Responsibilities: Effectively deliver on all requirements of the Clinical Roster including: Manage the clinical Inbox and task list Triage the customer health and wellbeing notes for identification of, and response to, deterioration Completion of Validated Assessment Tools (VATs) Assist the other HomeMade teams via booked sessions to deliver clinical guidance and advice Complete referrals for Comprehensive Nursing Assessments (CNAs) Complete clinical reviews, formulating recommendations to promote health, safety and wellbeing for our customers, and supporting customers and their representatives to understand the recommendations and to make informed decisions to accept or decline recommendations Review and respond to clinical escalations, and to incidents and complaints with a clinical component Provide guidance and support to customers and their representatives on palliative care and advance care planning Provide subject matter expertise and guidance on HomeMade clinical policies and procedures to contracted service providers Uphold delivery of services in accordance with the Aged Care Act and Aged Care Quality Standards Participate in, contribute to and implement clinical quality improvement and clinical risk management initiatives, as allocated by the Clinical Manager. As directed by the Clinical Manager, provide clinical subject matter expertise and support to wider business. Maintain practice alignment with the Clinical Governance Framework at all times Maintain AHPRA registration and CPD requirements. Work with the Clinical Manager to recognise opportunities for service innovation and take a proactive approach to implementation. Promote a culture of best practice and shared knowledge by sharing your deep experience in the home care sector and the broader aged care system. Your skills and experience: AHPRA Registration as a Registered Nurse First Aid certification Experience in Home and Community Care, ideally with aged care clients Strong clinical decision-making and case management skills A warm, human approach and genuine passion for empowering others Excellent communication and customer service skills Bonus points if you know your way around self-managed or consumer-directed care The values we live by Put People First People and relationships matter most. Foster Freedom Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions. Do The Right Thing Be fair, honest, open, ethical, and transparent. Be Bold With a vision to imagine and create a brighter future. Values we share as part of Attain Healthtech Break New Ground We simplify care with creativity and bold ideas. Make It Matter We put people at the centre and create impact that improves lives. Own The Outcome We aim high, deliver excellence and drive results that last. Our benefits Power your career ⚡️ Learn from industry experts, experienced leaders, and on-the-job opportunities. Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility We’re a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days Get one extra paid leave day per quarter for what makes you happy. Take a floating public holiday Acknowledge a significant day your way with family and friends. Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. • Fri, 21 Aug • Mable

Customer Resolution Representative (Perth) » Perth, WA - Customer Resolution Representative (Perth) "You care about making a positive impact in the world. You understand... to life every day. As a Customer Resolution Representative (internally known as a Resolutions Generalist), you will play • Thu, 20 Aug • IKEA • AU$28.31 per hour

Customer Care Representative » Australia - Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you? As a Customer Care Representative , you'll be the first point of contact for our customers, delivering exceptional service and support across every interaction. Whether you're resolving technical issues, processing requests, or answering enquiries, you'll play a key role in creating positive customer experiences while representing the Ricoh brand. If you're passionate about helping people, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities Deliver exceptional customer service via phone and email, ensuring timely and effective resolution of enquiries. Troubleshoot customer issues and coordinate appropriate solutions using available tools and resources. Provide accurate information about Ricoh's products, services, and support offerings. Process service requests, orders, and customer documentation with accuracy and attention to detail. Manage customer interactions from initial enquiry through to resolution, ensuring a positive experience. Collaborate with internal teams to deliver seamless customer support. Contribute to a positive team culture by embracing Ricoh's "One Team, One Voice, One Goal" philosophy. To be successful in this role: What You'll Bring Previous experience in a fast-paced customer service or contact centre environment. Strong communication skills with the ability to build rapport and deliver exceptional customer experiences. Excellent problem-solving skills and the ability to remain calm under pressure. High level of computer literacy; experience in technical support or IT-related environments is highly regarded. Strong organisational skills with the ability to manage multiple priorities in a busy environment. A proactive, adaptable, and team-oriented approach to work. Availability to work on a rotating roster between 8:00am and 8:00pm . What we give back to you? At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Fixed Term (Fixed Term) • Thu, 20 Aug • Ricoh

Customer Care Representative » Eastern Creek, NSW - to truly imagine change. Is this the role for you? As a Customer Care Representative, you'll be the first point of contact..., processing requests, or answering enquiries, you'll play a key role in creating positive customer experiences while representing • Mon, 17 Aug • Ricoh

Senior Customer Care Representative » Australia - for you. About the role: As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team... problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making • Tue, 11 Aug • Stryker

Customer Care Representative » Parkside, QLD - care to thousands of clients every day. About the Role: Customer Care Representative - Customer Growth Team Help... Care Representative to join our Customer Growth Team - supporting customers through meaningful conversations that improve • Thu, 02 Jul • Demant