Customer Service Representative
Perigon Group ¡ Posted 2 days ago
About the role
We are currently seeking a Customer Care Representative to join a busy and collaborative team within a well-established... organisation in the FMCG sector. This is a temporary opportunity starting ASAP. The role will focus on managing customer orders
customer service representative
Randstad ¡ Posted 2 days ago
About the role
Customer Care Consultant | Health & Audiology Location: City-fringe (Less than 10 mins from Adelaide CBD) Work..., empathetic, and driven individuals to join our growing team. As a Customer Care Consultant, you will be the vital first point
Customer Service Representative
WorkPac ¡ Posted 9 days ago
About the role
Job details $38/hr + penalties | Temp-to-perm opportunity Monday to Friday | 8:00am 4:00pm Customer-facing role... customers across Australia. About the Position We are seeking a motivated Counter Sales Representative to join a busy
Customer Success Representative
Everlab ¡ Posted 19 days ago
About the role
About the role: This role sits at the intersection of sales, customer success and support, within our broader... Customer Success and Revenue Operations team. Your focus is helping prospective members confidently join Everlab, supporting
Customer Service Representative
Stryker ¡ Posted 29 days ago
About the role
across Australia and around the world. We're looking for a Customer Care Representative who is genuinely excited by healthcare... to excellence, and a genuine curiosity for healthcare and medical technology. About the role As a Customer Care Representative
Customer Service Representative/Warehouse Administrator
WorkPac ¡ Posted 31 days ago
About the role
Job details TRADE COUNTER / CUSTOMER SERVICE WORKER $37.50/hr + Penalties Monday to Friday role Canberra ACT... and commercial customers through a combination of warehouse operations, inventory management, and customer service. Staff
Customer Success Representative
The Semios Group ¡ Posted 33 days ago
About the role
, providing excellent customer service and care: phone, in-app chat, and email. Support new client onboarding by assisting..., supporting growers, agronomists and ag retailers in improving sustainability and profitability. Who you are: The Customer
Customer Success Representative
The Semios Group ¡ Posted 33 days ago
About the role
, providing excellent customer service and care: phone, in-app chat, and email. Support new client onboarding by assisting..., supporting growers, agronomists and ag retailers in improving sustainability and profitability. Who you are: The Customer
Customer Success Representative
The Semios Group ¡ Posted 33 days ago
About the role
, providing excellent customer service and care: phone, in-app chat, and email. Support new client onboarding by assisting..., supporting growers, agronomists and ag retailers in improving sustainability and profitability. Who you are: The Customer
Service Customer Care Representative
Crown Equipment Corporation ¡ Posted 33 days ago
About the role
About the Role The purpose of this role is to ensure a high level of customer satisfaction by providing timely... for stakeholders and providing support and solutions to enhance the overall service delivery and customer experience. Requirements
Service Customer Care Representative
Crown Equipment Corporation ¡ Posted 34 days ago
About the role
Job Description: About the Role The purpose of this role is to ensure a high level of customer satisfaction... of contact for stakeholders and providing support and solutions to enhance the overall service delivery and customer experience
Customer Experience Representative (SYD)
BYD ¡ Posted 34 days ago
About the role
design and an innovative user experience. About the Role As a Customer Experience Representative, you'll be the first... with professionalism and care. This role based in our NSW Sydney Office and it is required to work five days onsite. Below is the key
Customer Representative/Forklift Operator
WorkPac ¡ Posted 38 days ago
About the role
-leading expertise, innovation, and support. What You Will Be Doing We are seeking a Customer Service Representative... ideal candidate will bring strong customer service experience with a proven ability to work efficiently under pressure
Customer Care Representative Remote
Probe Group ¡ Posted 43 days ago
About the role
We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants... or Queensland What makes a successful Customer Care Consultant Exceptional Customer Service Skills: The ability to provide
Customer Care Representative
Demant ¡ Posted 47 days ago
About the role
care to thousands of clients every day. About the Role: Customer Care Representative - Customer Growth Team Help... Care Representative to join our Customer Growth Team - supporting customers through meaningful conversations that improve
Customer Service Representative
Synergie ¡ Posted 50 days ago
About the role
and drive change in Australia and beyond. Synergie Australia is seeking a Customer Service Representative for a trusted client... What you will be required to do: You'll be responsible for delivering exceptional customer service while supporting national accounts and managing customer
Customer Service Representative
ISS Facility Services ¡ Posted 77 days ago
About the role
Customer Service Representative đ Macquarie Park, Sydney | đ Full-time and Fixed Term Be part of something bigger... and we are looking for expressions of interest from superstars to join our team as Contact Centre/Customer Service Representatives who want to grow
Senior Customer Care Representative
Stryker ¡ Posted 79 days ago
About the role
for you. About the role: As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider team... problems. If you're customer-focused, coachable, thrive in a collaborative environment, and are passionate about making
Customer Service Representative
NuVasive ¡ Posted 83 days ago
About the role
their lives as quickly as possible. Job Summary â Customer Service Representative Provides administrative support in the..., Customer Focused, Teamwork, and Driven. Passionate about Innovation: Improving patient care by delivering advanced technology
Customer Experience Representative (VIC)
BYD ¡ Posted 85 days ago
About the role
Experience Representative to join our team and help us deliver exceptional service to every customer. As a Customer Experience...OVERVIEW Ready to make an impact in the automotive industry? We're looking for a passionate and dedicated Customer
Customer Care
Intrim Group ¡ Posted today
About the role
Customer Care Representative Great customer care isnât just about answering questions. Itâs about taking ownership and making sure the customer gets the outcome they were promised. At Intrim, weâre looking for an experienced Customer Care Representative who cares about getting things right, communicates proactively and follows things through. Youâll be a key connection between our customers and our Operations, Logistics and Sales teams, helping ensure orders are processed accurately, customers are kept informed and issues are resolved rather than simply passed on. Youâll be someone who: Loves creating a great customer experience Takes ownership and closes the loop Communicates clearly and confidently Has exceptional attention to detail Can manage multiple priorities Looks for solutions rather than just identifying problems Enjoys working across teams to get the right outcome for the customer Youâll manage customer enquiries, process orders through D365, maintain customer information in Zoho CRM, coordinate with Logistics and Operations, and proactively communicate order and delivery updates. Previous Customer Service or Customer Care experience is essential. Experience with order processing, logistics, CRM or ERP systems is highly regarded. At Intrim, how we work matters just as much as what we achieve: Positive Energy | We Care | Innovate Simply | Keep It Real | Win as a Team If youâre passionate about customer satisfaction and believe in owning the customer experience from enquiry through to resolution , weâd love to hear from you. Apply now and tell us what great customer care looks like to you.
Customer Service Representative
Perigon Group ¡ Posted today
About the role
Temporary Customer Service Representative | Sydney CBD Immediate Start | 3 Months $40 per hour Super Onsite We are currently seeking a Customer Care Representative to join a busy and collaborative team within a well-established organisation in the FMCG sector. This is a temporary opportunity starting ASAP. The role will focus on managing customer orders and providing high-quality customer service through written communication and internal coordination. Key Responsibilities Processing customer orders accurately within SAP Managing the full order lifecycle from entry through to fulfilment Responding to customer enquiries via email Providing order updates including stock availability and shipment status Liaising with internal teams, warehouses and transport providers Monitoring outstanding orders and proactively following up Maintaining a strong focus on accuracy and attention to detail About You Previous experience in customer service and order processing SAP experience is essential Strong written communication skills High attention to detail and ability to manage multiple orders accurately Proactive and comfortable asking questions when needed FMCG experience highly regarded If you are available to start immediately and have SAP experience within a customer service or order management environment, please apply or contact [email protected]
Client Services Executive
Right2Drive Group ¡ Posted today
About the role
Deliver. Support. Care. At Right2Drive, we do more than help people get back on the road â we help them move forward with confidence. When drivers are involved in accidents that werenât their fault, we provide a seamless, stress-free replacement vehicle experience so they can focus on what matters most. With a growing presence across Australia, New Zealand, and the Philippines, weâre proud to deliver clarity, care, and confidence when people need it most. Our team takes care of the details, managing claims, coordinating logistics, and supporting customers every step of the way. And now, weâre looking for someone who shares that same commitment to great service. ________________________________________ The Opportunity Weâre looking for a motivated and customer-focused Casual Client Services Executive to join our team at our Northgate branch, working hours will be offered weekdays and weekends. In this hands-on role, youâll be the face of Right2Drive, delivering accident replacement vehicles to customers and ensuring every interaction is friendly, professional, and stress-free. Youâll help customers complete documentation, maintain vehicle presentation standards, and ensure every delivery and collection runs smoothly. Itâs a role that combines customer service, attention to detail, and pride in doing things right. ________________________________________ What Youâll Be Responsible For Delivering accident replacement vehicles to customers and referrers in a timely and professional manner Ensuring fleet vehicles are clean, maintained, and ready for use Assisting customers with required documentation and system submissions Providing outstanding customer service and representing Right2Drive with care and professionalism ________________________________________ About You Youâre a down-to-earth, collaborative team player with a passion for helping others. You bring a can-do attitude, attention to detail, and the energy to deliver great experiences â every time. Youâll also bring: A valid driverâs licence and clean driving record Strong communication and customer service skills A proactive, reliable, and friendly approach Experience in customer-facing or service-based roles (highly regarded) ________________________________________ Why Join Us ⢠Be part of a supportive, customer-focused team that truly makes a difference ⢠Gain valuable hands-on experience in a growing national business ⢠Enjoy flexible casual hours and opportunities for career growth ________________________________________ Ready to help people get back on the road? Apply today and take the wheel of a role thatâs rewarding, fast-paced, and full of purpose.
Customer Care Representative - Australia
Arketa ¡ Posted 3 days ago
About the role
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businessesâwhether online, in-person, or both. With Arketa, users can easily manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, and run marketing campaigns via text and email. We also offer fully branded apps and websites, so studios can deliver a seamless, professional experience across every customer touchpoint. Weâve raised $15M in Series A funding and are growing quickly. Itâs a unique moment to join usâweâre building a category-defining company in a fast-moving space, and weâre looking for teammates who are excited to help shape the future of wellness. What we're looking for Lovers of fitness and advocates for wellness businesses wanted! Our Customer Experience team is the first line of support for the studios, gyms, and wellness providers who run their business on Arketa. We answer their questions, solve real operational problems, and represent the voice of our Partners internally to shape the product. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you. Bonus points if you've already used Arketa (or a comparable platform) inside a wellness business yourself. About the Role As a Customer Support Advocate, you'll act as the single point of contact for our Partners on inbound support inquiries, owning each interaction from first message to resolution. You'll guide Partners through Arketa's features, move quickly to creatively solve problems, and act as their internal advocate to influence our product decisions and roadmap. You'll address real operational problems for real wellness businesses â schedule issues, payment questions, migration blockers, integration hiccups â and deliver an exceptional experience that builds trust and loyalty to Arketa. This is a fast-paced, high-volume support environment. You'll work across chat, email, and Zoom each day and manage multiple conversations in parallel. Schedule & Availability Our customers count on us around the clock, and this role helps us provide support across time zones. Shifts run from 7:00 PM to 3:30 AM Eastern Time, which is about 10:00 AM to 6:30 PM Sydney time (this can move by an hour with daylight saving changes). The role includes weekend coverage, so candidates must be available to work Saturdays and/or Sundays. Shift details will be discussed during the interview process. Here's what you'll do day-to-day Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls â building trust, rapport, and partnership along the way. Show up for your shift and your Partners. You'll work scheduled hours and stay available and engaged with the queue during that time. The pace is steady, the volume is real, and your Partners are counting on you being there when they reach out. Own the resolution, not just the response. You're accountable for solving the Partner's problem the first time wherever possible â not just replying quickly. That means digging into the actual issue, confirming the fix landed, and closing the loop so the Partner doesn't have to come back for the same thing twice. Think creatively, pivot fast, operate in ambiguity, and collaborate strategically across stakeholders. You'll problem-solve across the full surface area of the Arketa product, working with Product, Engineering, Onboarding, and Migrations to unblock Partners on issues that don't have a clean playbook yet. Unlock the full power of Arketa for every Partner. Solve real operational problems, customize solutions to the way their business actually runs, and turn Partners into our biggest fans through expertise, empathy, and follow-through. Become and stay an Arketa expert. Continuously learn new features, leverage AI-assisted internal tools to accelerate your research and drafting, and own the accuracy and Arketa voice of every response that goes out under your name. Advocate for our Partners internally. Bring insights and industry feedback back to Product, Engineering, and CX leadership to improve features and prevent repeat contacts. Here's what we're looking for Required 1â2 years of experience in a Customer Support, contact-center, or customer-facing operations role â ideally in a high-volume environment with published SLA and CSAT targets. Impeccable written communication. You can explain complex things clearly, warmly, and concisely in chat and email. Proven ability to balance inbound chats, scheduled calls, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively. Great judgment and the ability to problem-solve on your feet, always keeping the Partner experience in mind. Ability to identify opportunities for process improvement that contribute to a first-class Partner experience. Team player. We're in this together. You'll play an integral part in helping the team hit its goals. Organized, self-sufficient, and a go-getter. Able to go above and beyond what's expected of you. Preferred You've worked behind the desk of a wellness business (yoga, pilates, bootcamp, or similar) and have used industry software like MBO, Arketa, or an equivalent. Experience with Intercom, Slack, Notion, and Google Suite. If not, the ability to learn new tools fast. Comfort using AI-assisted tools to accelerate your work. Four-year post-secondary education / Bachelor's degree. What We Offer: Competitive Salary Stock Options This is a contract position. The rate is $23.00-27.00 USD per hour based on a 40 hour work week, with any pre-approved hours beyond 40 in a week paid at 1.5x the standard rate. Arketa is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.
Customer Care Representative
Netregistry Pty ¡ Posted 20 days ago
About the role
About Us Webcentral Group is Australiaâs leading web hosting provider, with brands such as MelbourneIT and WebCentral, known as âThe Home of .AUâ. We have supported the growth of over 300,000 Australian businesses from inception to acceleration â helping them to realise their potential online. We have Customer Care teams across Melbourne and Brisbane and we currently have an exciting opportunity to grow our Customer Care team. This is a great entry-level opportunity for anyone looking to start their career in IT technical support or gain exposure to the greater Webcentral corporate environment that offers a multitude of additional career opportunities around web services, information technology, and digital marketing, just to name a few. About the Role As a level 1 member of the Webcentral Customer Care team, you will undergo the appropriate training to enable you to provide technical support to the Webcentral customer base as they employ and utilise the wide array of web services that we offer. You will be well supported with the opportunity to work in partnership with onshore and offshore peers as well as our Sales, Product, and Business Technology teams. We currently service our customers through phone, chat, and email channels. Key responsibilities include: Support customers in a multi-channel support environment. Provide technical support for products and services such as domain name, website and email services. Manage customer escalations raised by our offshore customer service teams. Work with sales teams as a point of pre and post-sale support. Present innovative ideas and suggestions for improvement of service, processes, and system. About You Prior experience in a customer-facing or support role would be highly regarded Possess a service-first focus An ability to learn, understand and apply technical concepts Effective communication skills Supportive and collaborates well with others Ability to interact and relate to a wide range of internal teams Initiative and will not hesitate to ask questions when necessary Show curiosity with a focus on continuous improvement An interest in or desire to learn about technology Experience or training in the technology industry Employee Benefits Paid birthday leave (Yes! An extra day off!) Breakfast included If youâre looking to take the next step in your career within the web services sector, please apply now.
Customer Care Team Leader â Sydney (Internal applications only)
Webcentral ¡ Posted 20 days ago
About the role
Position Summary The purpose of this role is to provide an effortless and positive experience for Webcentral group employees who require support, while also acting as an escalation point for our customers. Having a flexible approach to work, and a passion for leadership, coaching, growth, and development is a must, as we are a team with strong internal promotion opportunities. As a member of the wider Customer Operations group, you will be provided with the opportunity to work in partnership with onshore and offshore peers, as well as our Sales, Product, and Business Technology teams. As a leader within our Customer Care Team, you will also work closely with our People Team on HR matters and Recruitment. As part of the Customer Care team, you can expect to face a broad range of challenges every day, from a variety of technical or system problems both simple and complex, through to tough customers needing an extra level of care and support. As a Customer Care Leader, you may be expected, from time to time, to participate in other business initiatives such as workforce management, reporting, and the release of new technical developments. Key Responsibilities: Support a team of Customer Care Representatives in a multi-channel support environment. In the event of a customer escalation, provide expert-level support for technical issues from websites to email and other products. Work with sales teams as a point of pre-and post-sale support. Provide weekly coaching to your team members to help them develop their skills in supporting our customers. Complete monthly 1:1 meetings with your staff to discuss results and general matters. Present new ideas and suggestions for improvement of service engagements, processes, and systems. Participate in project-based work beyond BAU customer service commitments. About You: Experience in a customer-facing service or support role Personable with strong communication skills. Supportive and collaborates well with others. Team-oriented and able to drive performance across your team, whilst taking ownership for your personal results and performance. Ability to work flexibly and interact with a wide range of people and teams across the business Be passionate about continuous improvement and demonstrate this in your work
Vehicle Delivery Specialist
Right2Drive Group ¡ Posted 20 days ago
About the role
Deliver. Support. Care. At Right2Drive, we do more than help people get back on the road â we help them move forward with confidence. When drivers are involved in accidents that werenât their fault, we provide a seamless, stress-free replacement vehicle experience so they can focus on what matters most. With a growing presence across Australia, New Zealand, and the Philippines, weâre proud to deliver clarity, care, and confidence when people need it most. Our team takes care of the details, managing claims, coordinating logistics, and supporting customers every step of the way. And now, weâre looking for someone who shares that same commitment to great service. ________________________________________ The Opportunity Weâre looking for a motivated and customer-focused Vehicle Delivery Specialist to join our team at our Northgate branch. In this hands-on role, youâll be the face of Right2Drive , delivering accident replacement vehicles to customers and ensuring every interaction is friendly, professional, and stress-free. Youâll help customers complete documentation, maintain vehicle presentation standards, and ensure every delivery and collection runs smoothly. Itâs a role that combines customer service, attention to detail, and pride in doing things right. ________________________________________ What Youâll Be Responsible For ⢠Delivering accident replacement vehicles to customers and referrers in a timely and professional manner ⢠Ensuring fleet vehicles are clean, maintained, and ready for use ⢠Assisting customers with required documentation and system submissions ⢠Providing outstanding customer service and representing Right2Drive with care and professionalism ________________________________________ About You Youâre a down-to-earth, collaborative team player with a passion for helping others. You bring a can-do attitude, attention to detail, and the energy to deliver great experiences â every time. Youâll also bring: ⢠A valid driverâs licence and clean driving record ⢠Strong communication and customer service skills ⢠A proactive, reliable, and friendly approach ⢠Experience in customer-facing or service-based roles (highly regarded) ________________________________________ Why Join Us ⢠Be part of a supportive, customer-focused team that truly makes a difference ⢠Gain valuable hands-on experience in a growing national business ⢠Enjoy flexible casual hours and opportunities for career growth ________________________________________ Ready to help people get back on the road? Apply today and take the wheel of a role thatâs rewarding, fast-paced, and full of purpose.
Branch Coordinator
Right2Drive Group ¡ Posted 20 days ago
About the role
Deliver. Support. Care. At Right2Drive, we do more than help people get back on the road â we help them move forward with confidence. When drivers are involved in accidents that werenât their fault, we provide a seamless, stress-free replacement vehicle experience so they can focus on what matters most. With a growing presence across Australia, New Zealand, and the Philippines, weâre proud to deliver clarity, care, and confidence when people need it most. Our team takes care of the details, managing claims, coordinating logistics, and supporting customers every step of the way. And now, weâre looking for someone who shares that same commitment to great service. ________________________________________ The Opportunity Weâre looking for a motivated and customer-focused Casual Client Services Executive to join our team at our Narellan branch, working hours will be offered weekdays and weekends. In this hands-on role, youâll be the face of Right2Drive, delivering accident replacement vehicles to customers and ensuring every interaction is friendly, professional, and stress-free. Youâll help customers complete documentation, maintain vehicle presentation standards, and ensure every delivery and collection runs smoothly. Itâs a role that combines customer service, attention to detail, and pride in doing things right. ________________________________________ What Youâll Be Responsible For Delivering accident replacement vehicles to customers and referrers in a timely and professional manner Ensuring fleet vehicles are clean, maintained, and ready for use Assisting customers with required documentation and system submissions Providing outstanding customer service and representing Right2Drive with care and professionalism ________________________________________ About You Youâre a down-to-earth, collaborative team player with a passion for helping others. You bring a can-do attitude, attention to detail, and the energy to deliver great experiences â every time. Youâll also bring: A valid driverâs licence and clean driving record Strong communication and customer service skills A proactive, reliable, and friendly approach Experience in customer-facing or service-based roles (highly regarded) ________________________________________ Why Join Us ⢠Be part of a supportive, customer-focused team that truly makes a difference ⢠Gain valuable hands-on experience in a growing national business ⢠Enjoy flexible casual hours and opportunities for career growth ________________________________________ Ready to help people get back on the road? Apply today and take the wheel of a role thatâs rewarding, fast-paced, and full of purpose.
Customer Service Representative
Stryker ¡ Posted 27 days ago
About the role
At Stryker, we're passionate about improving patient outcomes through innovative medical technology. Every day, our products and solutions help healthcare professionals deliver better care to patients across Australia and around the world. We're looking for a Customer Care Representative who is genuinely excited by healthcare, enjoys solving complex problems, and wants to build a meaningful career with a company that makes a real difference. This role is about more than providing great customer service. You'll become a trusted partner to our customers, develop a deep understanding of our products and business, and play an important role in ensuring healthcare professionals receive the support they need when it matters most. While our team includes people from customer service, healthcare administration, retail, hospitality, and other people-focused industries, they all share one thing in common: a passion for helping others, a commitment to excellence, and a genuine curiosity for healthcare and medical technology. About the role As a Customer Care Representative , you'll be a trusted support for both customers and the wider business, helping to resolve complex enquiries, improve customer outcomes, and deliver an exceptional customer experience every day. Your responsibilities will include: Managing customer enquiries and providing timely, professional support. Assisting with complex requests, escalations, and issue resolution. Identifying opportunities to improve processes and customer outcomes. Building strong relationships with customers and internal stakeholders. Sharing knowledge and contributing to a positive, high-performing team culture. Taking ownership of enquiries and seeing issues through to resolution. Who you are You're someone who enjoys helping others, builds strong relationships, and takes pride in delivering exceptional service. You thrive in a collaborative team environment, embrace challenges, and enjoy learning new things. You're curious, proactive, and motivated by the opportunity to make a difference. Rather than waiting for someone else to solve a problem, you take ownership and work towards the best outcome for the customer. Most importantly, you're genuinely interested in healthcare and excited by the opportunity to build your career within a global medical technology company. What you'll need Required qualifications Minimum 2 years' experience in customer service, customer care, healthcare administration, contact centre, retail, hospitality, or another customer-facing environment. Experience managing customer enquiries, service requests, orders, or case management activities. Demonstrated ability to build relationships and deliver outstanding customer experiences. Strong problem-solving skills and the ability to manage competing priorities. Full working rights in Australia. A genuine interest in healthcare, medical technology, and continuous learning. Preferred qualifications Experience handling customer escalations, complex enquiries, or complaint resolution. Experience using CRM, ERP, or customer service platforms such as Salesforce, SAP, ServiceNow, or similar systems. Experience working in healthcare, medical devices, pharmaceuticals, logistics, or other regulated industries. Why Stryker? At Stryker, you'll join a team that is passionate about making healthcare better. You'll be supported by leaders who invest in your development, surrounded by teammates who genuinely care about each other, and given opportunities to grow your career within one of the world's leading medical technology companies. Interested? As part of your application, please include a short paragraph at the top of your CV answering: Why do you want to work for Stryker, and what interests you about a career in healthcare and medical technology? Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Customer Service Representative
Stryker ¡ Posted 27 days ago
About the role
At Stryker, we're passionate about improving patient outcomes through innovative medical technology. Every day, our products and solutions help healthcare professionals deliver better care to patients across Australia and around the world. We're looking for a Customer Care Representative who is genuinely excited by healthcare, enjoys solving complex problems, and wants to build a meaningful career with a company that makes a real difference. This role is about more than providing great customer service. You'll become a trusted partner to our customers, develop a deep understanding of our products and business, and play an important role in ensuring healthcare professionals receive the support they need when it matters most. While our team includes people from customer service, healthcare administration, retail, hospitality, and other people-focused industries, they all share one thing in common: a passion for helping others, a commitment to excellence, and a genuine curiosity for healthcare and medical technology. About the role As a Customer Care Representative , you'll be a trusted support for both customers and the wider business, helping to resolve complex enquiries, improve customer outcomes, and deliver an exceptional customer experience every day. Your responsibilities will include: Managing customer enquiries and providing timely, professional support. Assisting with complex requests, escalations, and issue resolution. Identifying opportunities to improve processes and customer outcomes. Building strong relationships with customers and internal stakeholders. Sharing knowledge and contributing to a positive, high-performing team culture. Taking ownership of enquiries and seeing issues through to resolution. Who you are You're someone who enjoys helping others, builds strong relationships, and takes pride in delivering exceptional service. You thrive in a collaborative team environment, embrace challenges, and enjoy learning new things. You're curious, proactive, and motivated by the opportunity to make a difference. Rather than waiting for someone else to solve a problem, you take ownership and work towards the best outcome for the customer. Most importantly, you're genuinely interested in healthcare and excited by the opportunity to build your career within a global medical technology company. What you'll need Required qualifications Minimum 2 years' experience in customer service, customer care, healthcare administration, contact centre, retail, hospitality, or another customer-facing environment. Experience managing customer enquiries, service requests, orders, or case management activities. Demonstrated ability to build relationships and deliver outstanding customer experiences. Strong problem-solving skills and the ability to manage competing priorities. Full working rights in Australia. A genuine interest in healthcare, medical technology, and continuous learning. Preferred qualifications Experience handling customer escalations, complex enquiries, or complaint resolution. Experience using CRM, ERP, or customer service platforms such as Salesforce, SAP, ServiceNow, or similar systems. Experience working in healthcare, medical devices, pharmaceuticals, logistics, or other regulated industries. Why Stryker? At Stryker, you'll join a team that is passionate about making healthcare better. You'll be supported by leaders who invest in your development, surrounded by teammates who genuinely care about each other, and given opportunities to grow your career within one of the world's leading medical technology companies. Interested? As part of your application, please include a short paragraph at the top of your CV answering: Why do you want to work for Stryker, and what interests you about a career in healthcare and medical technology? Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Customer Service Representative
Stryker ¡ Posted 27 days ago
About the role
At Stryker, we're passionate about making healthcare better. As a Customer Care Representative , you'll play an important role in supporting our hospital customers and internal teams, helping solve problems and ensuring healthcare professionals get the support they need when it matters most. This is a fast-paced role that combines customer service, problem-solving and relationship building . You'll work closely with customers, Sales and teams across Stryker to understand what's happening, work through challenges and find the best solution. We're looking for someone who is switched on, ambitious and genuinely cares about the impact their work has on customers and patients. What You'll Do Be a key point of contact for our customers and internal teams Manage customer enquiries and provide timely, helpful support Understand customer problems and work with others to find the right solution Take ownership of enquiries and see them through to resolution Support complex requests, escalations and customer issues Build strong relationships with customers and teams across Stryker Manage multiple requests and competing priorities Look for ways to improve processes and create a better customer experience What You'll Bring You're switched on, curious and quick to learn You're ambitious and want to grow and develop your career You genuinely care about customers, patients and the impact of the work you do You're a natural problem solver who takes the time to understand what's happening You enjoy working through problems with others and bringing the right people together to find a solution You're organised and comfortable managing multiple priorities You're a strong communicator who builds relationships easily You take ownership, follow things through and genuinely want to help Full working rights in Australia Are you a new graduate or looking to change industries? That's absolutely okay. We're looking for great people with the right attitude, ambition and customer mindset. If you're switched on, love solving problems and want to build a career where the work you do ultimately contributes to better patient outcomes, we'd love to hear from you. Why Join Stryker? Learn the medical technology industry from the ground up Build a career with one of the world's leading medical technology companies Work alongside people who genuinely care about customers and patients Volunteer days, wellbeing days and market-leading parental leave Career development opportunities across a global organisation Be part of a business focused on making healthcare better Interested? As part of your application, please include a short paragraph at the top of your CV answering: Why do you want to work for Stryker, and what interests you about a career in healthcare and medical technology? Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.