Expression of Interest: Case Manager | Perth, WA
Allianz · Posted 1 days ago
About the role
CASE MANAGER â PERSONAL INJURY â PERTH, WA At Allianz, weâre proud to be named one of the Best Workplaces..., and well-being. Letâs care for tomorrow, so we can create a better future together, for everyone. The Case Manager role
Case Manager
QBE Insurance · Posted 1 days ago
About the role
opportunity We are seeking an experienced Case Manager to join our Workersâ Compensation Nominal Insurer team based in Lismore...: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy
Case Manager
Mission Australia · Posted 1 days ago
About the role
occurring within the home environment. As a Case Manager, you will play a vital role in supporting vulnerable people... and independence. Working closely with clients, community partners and stakeholders, you will deliver person centred case management
Manager - Violent Extremism Case Coordination
Corrections Victoria · Posted 1 days ago
About the role
: $116,413 - $140,849 plus superannuation The Department of Justice and Community Safety (the department) is seeking a Manager, Violent Extremism (VE) Case... those convicted of terrorism offences and individuals considered to pose a violent extremism risk. About the Role The Manager
Case Manager
Allianz · Posted 1 days ago
About the role
CASE MANAGER â PERSONAL INJURY â PERTH, WA At Allianz, weâre proud to be named one of the Best Workplaces... Case Managers in our Perth office. The Case Manager role is a great starting opportunity within the insurance industry. It
Manager - Violent Extremism Case Coordination
State Government of Victoria · Posted 1 days ago
About the role
The Department of Justice and Community Safety (the department) is seeking a Manager, Violent Extremism (VE) Case... those convicted of terrorism offences and individuals considered to pose a violent extremism risk. About the Role The Manager
Case Manager (Allied Health or Nursing) - Community Rehabilitation
Monash Health · Posted 1 days ago
About the role
, services and care plans together to make a real difference? An exciting opportunity is available for a Grade 2 Case Manager... for a Grade 2 clinician looking to broaden their experience in community rehabilitation, or an experienced Case Manager seeking
Case Manager
Mission Australia · Posted 1 days ago
About the role
the chance to feel connected, supported, and hopeful about their future. As a Case Manager within our team in Mandurah... counselling, advocacy, and coordinated case management, you will help young people navigate challenges and strengthen
Senior Case Manager - Nugel
VACCA · Posted 1 days ago
About the role
community. Our strength lies with our people. About the role Reporting to the Team Leader, the Nugel Senior Case Manager... culture at the centre and integrates this with theories of self-determination and trauma. The Nugel Senior Case Manager
Homelessness Case Manager
Anglicare · Posted 2 days ago
About the role
, and empowered. Join our Emerald team as a Homelessness Case Manager, where you will provide case management support to people who... closely with participants to develop, action and review case management plans to meet their individual needs. Provide
Case Manager - Logan
Tradewind Australia · Posted 4 days ago
About the role
free to apply directly to this advert Case Manager - Logan Logan City Posted about 22 hours ago Share this job Sign...Coordinate case plans, facilitate meetings, and liaise with support agencies to contribute directly to shaping
Case Manager
genU · Posted 5 days ago
About the role
initiatives, we're here to help people live their best lives. What you'll do As a Case Manager within our Disability... Packaging Employment status: Full Time, Permanent Job number: 3841 Hey you! genU is looking for a caring and motivated Case
Assistant Case Manager
ISS Facility Services · Posted 5 days ago
About the role
We are looking for a person to join our ISS Injury Assist Team as an Assistant Case Manager (ACM) supporting our front...-line case managers and Injured Placemakers with their workers compensation claims. The Assistant Case Manager role
Case Manager
genU · Posted 5 days ago
About the role
, Permanent Job number: 3842 Hey you! genU is looking for a caring and motivated Case manager to join our Support At Home team... do As a Case Manager within our Disability and Ageing team, you'll: Develop and implement comprehensive, consumer-directed care
IDR Case Manager
Zurich · Posted 5 days ago
About the role
. A fantastic opportunity awaits you as an Internal Dispute Resolution Case Manager. Reporting to the Partnerships Dispute... Resolution Team Manager, you'll join a collaborative team focused on delivering fair and meaningful outcomes for our customers
EDR Case Manager
Zurich · Posted 5 days ago
About the role
. A fantastic opportunity is available to join Zurich's Dispute Resolution Team as an External Dispute Resolution Case Manager..., reporting to the External Dispute Resolution Manager. In this impactful role, you'll independently investigate disputes lodged
Case Manager, Transition Care Program - Home Based
The Royal Melbourne Hospital · Posted 5 days ago
About the role
. Job Description: Transition Care Program - Home Based Case Manager Fixed term until January 2027 | 64 hours per fortnight (4 days) Grade 2... Melbourne Hospital's Royal Park Campus as a Case Manager. You'll coordinate short-term, goal-oriented care for older adults
Nugel Senior Case Manager
VACCA · Posted 6 days ago
About the role
and their families from Department of Families Fairness and Housing (DFFH) Child Protection to VACCA. The Senior Case Manager will work... program staff. The Senior Case Manager will hold a workload reflective of the seniority of the role, being capable of working
Aboriginal Advanced Case Manager - Mildura
Corrections Victoria · Posted 6 days ago
About the role
Advanced Case Manager to join our team and help create safer, stronger communitiesâone person at a time. In this vital role... organisations and the Koori Court. What You'll Be Doing Delivering meaningful case management for Aboriginal and non-Aboriginal
Youth Justice Advanced Case Manager - Ballarat
Corrections Victoria · Posted 6 days ago
About the role
Manager role is a senior case management position within the youth justice service, primarily responsible for the statutory... The Youth Justice Service provides community-based supervision and a range of case management and support services
Case Manager
Calvary Health Care · Posted today
About the role
Case Manager Calvary Home Care Adelaide Progress with purpose at one of Australiaâs largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Join our team as a Support at Home Case Manager and make a real difference by empowering people to live independently with compassion, purpose, and personalised care every day. About the role Based in our Adelaide CBD office, this full-time Support at Home Case Manager role offers a rewarding opportunity to coordinate and deliver person-centred care that helps older Australians live independently at home. Youâll manage a caseload of clients under the Support at Home program, conducting assessments, developing tailored care plans, coordinating services, and liaising with families, providers, and allied health professionals. The role combines office-based work with regular community visits, supported by access to company vehicles. Standard business hours apply, making this an ideal position for someone who values autonomy, meaningful client relationships, and making a tangible impact in the community. Your main responsibility's will include Manage a caseload of clients, including assessments, care planning, and regular reviews to support independent living Coordinate and monitor in-home services, working closely with clients, families, and service providers Ensure compliance with Support at Home guidelines while maintaining accurate documentation and delivering person-centred care About you Understanding of the new aged care act and support at home program Full Drivers licence License Certificate III or IV in Aged Care, Disability, or Community Service, Diploma of Community Services (Case Management) bachelor's degree in social work. Experience in case management and coordination Why work for Calvary? At Calvary, our staff matter. With over 130 yearsâ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients. Your benefits: NFP salary packaging benefits, discounted health insurance and gym memberships Paid parental leave Training, development pathways and career opportunities Flexible hours that make sense for you As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today. Please note the following: As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role You will be required to provide evidence of immunisation as required for your role.
Case Manager
Mission Australia · Posted today
About the role
· Permanent Full Time Contract · Location: Meekatharra WA 6642 · Salary: $94,472 super NFP salary packaging benefits · Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together weâre building hope and possibility for all. Find out more about us and our purpose . Your Opportunity Nyarlu Duwa , meaning Woman House in Wadjari, is a respected refuge and support service that provides safety, accommodation, advocacy and recovery support for women and children impacted by family and domestic violence. The service supports people experiencing immediate crisis, those seeking to safely leave violent situations, and individuals requiring assistance to address violence occurring within the home environment. As a Case Manager, you will play a vital role in supporting vulnerable people experiencing family and domestic violence, helping them navigate complex challenges while building safety, stability and independence. Working closely with clients, community partners and stakeholders, you will deliver person centred case management, advocacy and practical support tailored to individual needs. This is an on-site position based in Meekatharra, requiring outreach across the local community and surrounding regions, including regular travel to support clients in remote locations. This role offers the opportunity to make a meaningful difference in a unique regional setting while working alongside a dedicated team committed to safety, empowerment and positive outcomes for individuals, families and communities. Drawing on resilience, sound judgement and a strengths based approach, you will support clients through some of the most challenging periods of their lives while maintaining professional boundaries and promoting long term wellbeing. Your Key Responsibilities: · Deliver comprehensive case management and ongoing support to individuals and families experiencing family and domestic violence and complex needs. · Conduct client assessments, risk assessments, safety planning and service inductions to ensure safe and effective support pathways. · Develop, implement and regularly review individual case plans, making appropriate referrals and supporting clients through their recovery journey. · Provide advocacy, referrals, court support and assistance with restraining order processes to help clients access their rights and required services. · Review family and domestic violence incident reports, make recommendations for follow up actions and coordinate appropriate responses to identified risks. · Build and maintain strong relationships with community organisations, government agencies and key stakeholders, participating in interagency meetings and collaborative responses. · Complete accurate case notes, client records, reports, data entry and administrative documentation in accordance with organisational and legislative requirements. Requirements for Success · Minimum Certificate III in Community Services or a related field, with a commitment to working towards a Certificate IV. Experience or qualifications in family and domestic violence are highly regarded. · Demonstrated experience in case management, supporting individuals with complex needs and delivering person centred outcomes. · Strong understanding of family and domestic violence, trauma informed practice and the ability to support people experiencing crisis, distress and vulnerability. · Excellent knowledge of Aboriginal and Torres Strait Islander communities, cultures and protocols, with the ability to work respectfully and effectively within diverse communities. · Exceptional communication, relationship building and advocacy skills, supported by sound computer literacy and administrative capability. · Proven ability to maintain professional boundaries, exercise sound judgement and work independently in a remote service environment. · Strong local community knowledge is highly desired. · Lived experience will be considered. · First Aid certificate. · Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: · Rewarding work â every day you know youâre making a real difference · Not-for-profit salary packaging, reducing your tax (details via AccessPay ) · Free external, confidential counselling and access to chaplaincy support · Volunteering opportunities · Opportunity to purchase additional annual leave · Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off · Very Remote Benefits include: * Additional $1,000 each year to assist with cost of living in a remote area * 5 weeks Annual Leave * Access to up to 5 additional days Personal/carers leave each year (non-accruing) Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youâre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application , please email [email protected] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected] Find out more about a career with Mission Australia . How to apply Click âApplyâ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.
Case Manager
Mission Australia · Posted today
About the role
· Max Term Contract to 30 June 2027 with possibility of extension · Part Time 22.8hrs = 3 days a week for real work/life balance · Location: Moorditj Mia (Mandurah) WA 6210 · $56,683 super NFP salary packaging benefits · Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together weâre building hope and possibility for all. Find out more about us and our purpose . Your Opportunity Every young person deserves the chance to feel connected, supported, and hopeful about their future. As a Case Manager within our Reconnect team in Mandurah, you will work alongside young people aged 12 to 18 and their families who may be experiencing family conflict, disengagement from education or community, housing instability, or risk of homelessness. Through trusted relationships, practical support, informal counselling, advocacy, and coordinated case management, you will help young people navigate challenges and strengthen their connections to family, education, employment, and community. Working as part of a small and dedicated team, this is an on-site position where you will provide intensive, person centred support tailored to each young person's unique goals and circumstances. From conducting assessments and developing support plans to facilitating family engagement and connecting young people with services, you will play a vital role in creating meaningful outcomes that help build safety, stability, and long term wellbeing. Your Key Responsibilities: · Respond to referrals from young people, families, schools, community organisations, and government agencies, conducting intake, assessment, and risk assessment processes. · Build strong therapeutic relationships with young people and families to identify immediate needs and support long term goals. · Deliver intensive case management, including support planning, case reviews, progress monitoring, and accurate case documentation. · Provide informal counselling, advocacy, and practical support to assist young people experiencing family conflict, housing instability, disengagement, or other complex challenges. · Facilitate family engagement and family reconciliation activities, including working collaboratively with parents and caregivers to strengthen relationships and outcomes. · Connect clients with internal and external services that support health, education, employment, housing, recreation, and social participation outcomes. · Develop and maintain strong relationships with schools, community organisations, and local stakeholders while promoting the Reconnect program through networking and community engagement activities. Requirements for Success · Degree or Diploma in Social Work, Social Welfare, Social Science, Community Services, or a related discipline, or substantial equivalent experience in a similar role. · Demonstrated experience supporting vulnerable, disadvantaged, or at risk young people, particularly those experiencing family conflict, trauma, disengagement, or housing instability. · Strong understanding of the challenges impacting young people and families, including complex trauma, family breakdown, substance use, and social isolation. · Proven ability to engage, motivate, and build rapport with young people while delivering person centred and strengths based support. · Well developed knowledge of community, government, and nongovernment services, with experience making effective referrals and coordinating support networks. · Strong organisational, administration, and time management skills, with the ability to manage competing priorities, maintain accurate records, and oversee an active caseload. · Ability to work autonomously while contributing to a collaborative team environment, demonstrating resilience, sound judgement, and an understanding of the impacts of vicarious trauma and self care practices. · Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: · Rewarding work â every day you know youâre making a real difference · Not-for-profit salary packaging, reducing your tax (details via AccessPay ) · Free external, confidential counselling and access to chaplaincy support · Volunteering opportunities · Opportunity to purchase additional annual leave · Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youâre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application , please email [email protected] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected] Find out more about a career with Mission Australia . How to apply Click âApplyâ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.
Case Manager - Intensive Case Management Services - Hybrid
Berry Street · Posted today
About the role
Work options: Hybrid A culture that values and supports professional development. Salary packaging benefits that maximises your take home pay 17.5% leave loading to make your time off even more rewarding! Case Management That Changes Young Lives Berry Street Yooralla is a leading community services organisation supporting children, young people, adults and families to feel safe, included and supported to lead their best lives. We are looking for a passionate individual to join a specialised Case Management team that plays a critical role in supporting vulnerable children and young people to reach their full potential. The Opportunity Noble Park office on Boonwurrung Country Full time, Permanent roles available $105K pa Super & Salary Packaging The South Eastern Case Management Services is funded by the Department of Families, Fairness and Housing to provide intensive support and case management to children and young people aged 12 - 18 who are involved with Child Protection and Youth Justice. As a Case Manager, you'll provide intensive case management, advocacy and outreach support to help young people achieve safety, stability and positive life outcomes. Working collaboratively with families, carers, Child Protection and wider community services you'll empower young people to strengthen their resilience, develop positive connections and achieve their goals. About You To be successful in this role you will have experience in outreach support and/or case management with young people. You will be required to have the capacity to understand, work and support young people, their family, carers and networks within a community environment and the skills to engage, negotiate and advocate. You will have: A Bachelor level qualification in Community Services, Education, Social Work or similar field is required for this role. Relevant experience working in case management. High energy and commitment to your clients, whilst balancing working within the parameters of the role. Experience undertaking contracted case management within DFFH, Child Protection or another similar agency will be looked on favourably. Our Benefits Professional Development training and on the job support to further develop your case management skills with regular supervision. Salary packaging (up to $15,900 per annum, plus additional packaging available for meals/accommodation). Access to an Employee Assistance Program (EAP), including access for staff membersâ immediate family. 17.5% leave loading to maximise your time off! How to Apply Please submit your resume and cover letter addressing your suitability for the position. Applications will be reviewed as they are received, so we encourage you to apply as soon as possible. This role will close 11pm, Wednesday 18 November - however this role will close early for the right candidate! Queries to Curstie Calou, Team Leader Intensive Case Management Services on 0460 772 909 We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process â from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email [email protected] Berry Street Yooralla is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment, including a NDIS Screening Check, Working with Children Check and National and International Police check (if required) and NDIS training.
Case Manager
Mission Australia · Posted 2 days ago
About the role
Fixed term Full-Time contract until 30 June 2027, with potential to extend Location: Bungalow, Cairns QLD 4870 Salary: $94,472.36 Base Salary Super not-for-profit salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together weâre building hope and possibility for all. Find out more about us and our purpose . Your opportunity Join Mission Australia's Street to Home Immediate Housing Response team and help people experiencing homelessness take the next step towards safe, stable housing. As a Case Manager, you'll work alongside people who are doing it tough, helping them navigate challenges, connect with support services and achieve their housing goals. Whether it's finding accommodation, accessing community supports or overcoming barriers to independence, you'll play a key role in helping people move forward. Based in Cairns, you'll be part of a supportive and passionate team that believes everyone deserves a safe place to call home. No two days are the same, and the relationships you build with clients, community organisations and housing providers will have a lasting impact on the lives of people in our community. If you're passionate about supporting people through difficult circumstances and helping them build a brighter future, we'd love to hear from you. Your key responsibilities will be to Support people experiencing homelessness to achieve their goals and access safe, stable housing. Provide person-centred case management and tailored support to people with complex needs. Connect clients with housing, health, financial, community and specialist support services. Advocate for clients and help them navigate systems and overcome barriers. Build strong relationships with housing providers, community organisations and key stakeholders. Maintain accurate client records and contribute to service reporting and continuous improvement. Requirements for success Experience providing case management support to people with complex needs, ideally within homelessness, housing or community services. Demonstrated ability to manage a caseload and deliver outcomes in a fast-paced environment. Strong understanding of person-centred, strengths-based and trauma-informed practice. Well-developed communication, relationship-building and advocacy skills. Experience maintaining professional boundaries and working collaboratively with a range of stakeholders. Relevant degree in Social Work, Human Services, Community Services or a related discipline, or equivalent experience. Current unrestricted Driver's licence and current First Aid and CPR certification. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work â every day you know youâre making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay ) Free external, confidential counselling and access to chaplaincy support . Volunteering opportunities Opportunity to purchase additional annual leave Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youâre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application , please email [email protected] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected] Find out more about a career with Mission Australia . How to apply Click 'Apply' and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received. Please apply as soon as possible to be considered. Thank you.
Assistant Case Manager
ISS · Posted 4 days ago
About the role
We are looking for a person to join our ISS Injury Assist Team as an Assistant Case Manager (ACM) supporting our front-line case managers and Injured Placemakers with their workers compensation claims. The Assistant Case Manager role provides administration and customer service support to ISS Case Managers, Injured ISS Placemakers (employees), ISS Operational Managers for the quality management and outcomes for NSW workers compensation claims. Responsibilities include: Registering of new claims Managing incoming email documentation workflow Manage daily tasks within service levels Contacting providers and arranging appointments and follow-up outstanding reports/information Updating information in our systems to ensure we accurate and quality data Performing Case Management activities during Case Managers absence If you are enthusiastic, curious and have a quality customer focus, then ISS can provide the training and development for a great career with us. Experience in a medical or workers compensation administration support role is desirable. About ISS and Self Insurance - ISS has a NSW Workers Compensation Self Insurance license and our Injury Assist Team manage injuries and return to work support to our Placemakers (employees) when they are injured at work.
Case Manager - Frankston
Corrections Victoria · Posted 4 days ago
About the role
* Ongoing, Full time opportunity in Frankston * Help contribute to the rehabilitation of individuals leading to greater community safety * Salary band of $91,971 - $98,955 plus superannuation Community Correctional Services (CCS) contributes to the safety of the community by applying practices that reduce reoffending and connect individuals to programs, services and community. CCS provides management of individuals on court orders, people who have committed serious sex offences on post sentence supervision and prisoners on parole. About the role: Case Managers in the Court Practice stream are responsible for applying evidence-based case management practices to individuals at medium risk of reoffending. This role is required to utilise case management practices to actively engage individuals and ensure responsive, targeted interventions to assist in reducing their risk of reoffending. Key responsibilities include: * Identify and evaluate factors that relate to individual offending behaviour * Motivate and influence individuals in the case management process * Produce detailed reports and other standard documents in line with procedural guidelines * Monitor individual's compliance against order requirements About you: * Demonstrates assertiveness and confidence in dealing with individuals exhibiting challenging behaviours * Builds positive working relationships and enjoys working in a small, close-knit team * Understanding of case management practices relating to complex individuals * Practices modelling pro social behaviours and motivates those around them * Pays attention to words, expression and body language; Recognises behaviours that promote a culture of inclusion For more details on the position please review the position description attached or contact: * Kelly-Rosa Sinclair â Manager, Court Practice on 0428 228 447 OR [email protected] Why work with us? At the Department of Justice and Community Safety, we provide every person with the means to achieve their potential through ongoing learning and development opportunities in a diverse, equitable and supportive environment. We look for people who are prepared to do their very best in line with our values and behaviours. Our values shape and influence how we recruit, train and develop our staff and build relationships with stakeholders. We will also provide you with professional development opportunities, an employee assistance program, access to job opportunities across the Victorian Government, salary packaging and much more. For further information on our benefits please follow the link Why work for Vic (careers.vic.gov.au) How to apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Case Manager
Renova Talent · Posted 6 days ago
About the role
The Opportunity An exciting opportunity has arisen to join a pioneering fintech organisation as a Case Manager during an important stage of capability expansion. This is a hands-on role for an experienced professional who enjoys coordinating complex multi-party cases and supporting the prevention, detection, and disruption of financial crime. Working closely with participating organisations and internal operations teams, youâll take ownership of the day-to-day coordination and management of cases within the Multi-Party Internal Dispute Resolution Solution (MPIDRS). Key responsibilities: Manage an allocated portfolio of MPIDRS cases from assignment through to closure, monitoring progression against agreed SLAs. Act as a central coordination point for participating organisations, facilitating effective communication and information sharing. Facilitate multi-party dispute resolution activities and support organisations to reach outcomes within the agreed framework. Maintain accurate, up-to-date case records while complying with privacy, risk, and regulatory requirements. Identify delays or disagreements, and escalate complex, sensitive, or unresolved matters through appropriate channels. Contribute to the continuous improvement of operational procedures, workflows, and system testing. About You: Youâll have strong experience across case management, complaints handling, dispute resolution, or financial services operations. Youâll be confident managing multiple cases with competing deadlines, coordinating activities across different organisations, and maintaining accurate records. Excellent communication skills, experience using case management systems, and a background in banking, financial crime, fraud, or ASIC RG271 will be highly regarded. Youâre collaborative, solutions-focused, and comfortable handling sensitive information while remaining impartial to support timely and consistent outcomes. If this opportunity sounds like the right next step for you, weâd love to hear from you. Please apply via SEEK or send your CV to [email protected] for a confidential discussion. We encourage you to apply as soon as possible, as applications will be reviewed as they are received. Due to the anticipated volume of applications, we may only be able to contact candidates who are successfully shortlisted. We appreciate your interest and thank all applicants for taking the time to apply.
Case Manager
EML · Posted 6 days ago
About the role
Why Join EML? An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported. Flexibility That Supports Your Life After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off , or A 9-day fortnight giving you more control over your time and work life balance. Grow With a Specialist Organisation Because personal injury is the only thing we do, EML offers one of the most stable and futureâfocused careers in the industry. Our deep expertise, purposeâdriven work and development pathways help you build a longâterm career in a field where your skills will always be in demand. EMLâs investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in peopleâs lives. Make a real difference in people's lives with EML Join our Tweed Heads Emergency Services team and manage your own portfolio of workers compensation claims while liaising with injured workers, their employers, and Allied Health professionals. This role will also involve working with internal specialists to create a strategic plan, helping injured workers get back to work as quickly and safely as possible. This will be a full time, permanent position based in our Tweed Heads office, with work-from-home flexibility (up to 2 days per week) considered from month three, subject to performance and approval. What Youâll Be Doing Managing a full portfolio of physical and psychological injury claims. Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers. Implementing proactive strategies to support timely recovery and returnâtoâwork outcomes. Collaborating with internal and external stakeholders to design personalised treatment and recovery plans. Navigating challenging conversations with confidence, empathy and resilience What Weâre Looking For Itâs ok if you havenât done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have⊠Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field? The ability to thrive in a fast paced, collaborative team? Good computer literacy with the ability to learn new systems? Strong communication, resilience and a customerâfirst mindset for effective rapportâbuilding? Creativity, curiosity and initiative when engaging with stakeholders? Why Youâll Love Being Part of EML Youâll enjoy a range of benefits designed to support your wellbeing, growth and success: Hybrid work options for better balance. Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities. Discounts at 350 retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners. Corporate wellbeing program , including gym and health insurance discounts. Comprehensive learning and development tailored to help you grow. More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families Company-wide celebration events that keep us connected. Annual incentive scheme regular salary reviews . Ready to Make an Impact? If you're looking for a purposeful, peopleâfocused career with stability, balance and a culture that celebrates you we would love to hear from you. Apply now and help people get their lives back.
Senior Case Manager
Commonwealth Bank of Australia · Posted 6 days ago
About the role
Senior Case Manager Manage a portfolio of complex Comcare workers compensation claims end-to-end as a trusted technical specialist. Join a small, highly experienced team that treats you as a professional and trusts you to own your portfolio. Help protect the Bankâs federal self-insurance licence while delivering safe, durable return-to-work outcomes. Do Work That Matters At CommBank, the health and safety of our people is essential to our long-term success. Our Workers Compensation team case manages claims and associated return-to-work support within the Bankâs early intervention framework, while administering the requirements of our federal self-insurance licence (Comcare). See yourself in our team As a Senior Case Manager, youâll report to the Executive Manager, Workers Compensation and act as a technical specialist within the team. Youâll manage a small portfolio of complex claims, taking them end-to-end to achieve safe, durable and timely return-to-work outcomes. Beyond your own portfolio, youâll guide Case Managers on complex matters, contribute to claim strategy and problem-solving, and support quality assurance. Manage a small portfolio of complex claims end-to-end, from commencement through determination and, where relevant, dispute and legal processes. Make all relevant determinations on claims in accordance with the Safety, Rehabilitation and Compensation Act 1988, reviewing claim status and liability to maintain the correct or preferable decision. Devise, implement and regularly review strategic plans and effective rehabilitation programs that drive safe, durable and timely return-to-work outcomes. Exercise delegations across both claims and rehabilitation matters, including approving payments within delegated authority. Provide technical advice and guidance to Case Managers on complex matters. Work collaboratively with the team on claim strategy, technical issues and problem-solving. Support quality assurance and auditing activities. Communicate confidently with claimants, internal stakeholders, senior management, rehabilitation stakeholders and legal teams, and represent the Bank at external forums such as conciliations and tribunals where required. Weâre interested in hearing from people who: Weâre looking for a technical specialist who brings deep workers compensation expertise and sound judgement. Just as importantly, youâll be a collaborative team player who is comfortable sharing knowledge and supporting experienced colleagues. Bring extensive workers compensation case management experience. Ideally, offer significant Comcare and SRC Act 1988 experience and a strong understanding of the scheme. Have a demonstrated ability to manage complex and disputed claims. Apply strong technical judgement and provide practical advice to other experienced Case Managers. Communicate clearly and confidently, both in writing and verbally. Engage comfortably with stakeholders at all levels, including management and legal teams. Take a collaborative and supportive approach, where team fit matters as much as technical expertise. If this opportunity excites you, weâd love to hear from you. Apply today. Working with us: At CommBank, weâre committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and weâre particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696 If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. Weâre keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 03/11/2026
Case Manager - Shepparton
Corrections Victoria · Posted 7 days ago
About the role
* Fixed-Term, full-time opportunity in Shepparton until 22/02/2028 * Help contribute to the rehabilitation of individuals leading to greater community safety * Salary of $91,971 - $98,955 plus superannuation Community Correctional Services (CCS) contributes to the safety of the community by applying practices that reduce reoffending and connect individuals to programs, services and community. CCS provides management of individuals on court orders, people who have committed serious sex offences on post sentence supervision and prisoners on parole. About the role: Case Managers in the Court Practice stream are responsible for applying evidence-based case management practices to individuals at medium risk of reoffending. This role is required to utilise case management practices to actively engage individuals and ensure responsive, targeted interventions to assist in reducing their risk of reoffending. Key responsibilities include: * Identify and evaluate factors that relate to individual offending behaviour * Motivate and influence individuals in the case management process * Produce detailed reports and other standard documents in line with procedural guidelines * Monitor individual's compliance against order requirements About you: * Demonstrates assertiveness and confidence in dealing with individuals exhibiting challenging behaviours * Builds positive working relationships and enjoys working in a small, close-knit team * Understanding of case management practices relating to complex individuals * Practices modelling pro social behaviours and motivates those around them * Pays attention to words, expression and body language; Recognises behaviours that promote a culture of inclusion For more details on the position please review the position description attached or contact: * Craig Kelly â Manager, Court Practice on 0428 268 194 or [email protected] Why work with us? At the Department of Justice and Community Safety, we provide every person with the means to achieve their potential through ongoing learning and development opportunities in a diverse, equitable and supportive environment. We look for people who are prepared to do their very best in line with our values and behaviours. Our values shape and influence how we recruit, train and develop our staff and build relationships with stakeholders. We will also provide you with professional development opportunities, an employee assistance program, access to job opportunities across the Victorian Government, salary packaging and much more. For further information on our benefits please follow the link Why work for Vic (careers.vic.gov.au) How to apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Case Manager
AustralianSuper · Posted 10 days ago
About the role
Description At AustralianSuper, we truly care about our colleagues.â We know work and life are intertwined. Thatâs why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. Your New Role (12-month fixed term) Reporting to Manager Bereavements Team, the role of Case Manager primarily exists to manage a portfolio of complex death claims through to closure whilst supporting and assisting families and loved ones of deceased members, displaying compassion and empathy at all stages of the process. You will play a key role in the Bereavements Team by resolving complex cases in an efficient and effective manner and providing support to other team members. Some of your duties will include, but not limited to: Lead the review and manage death claim distribution through case management to payment. Be a first point of contact for claimants ensuring they have all the factual; information and are well informed of the claim process and progress, managing their claim with empathy, professionalism and in a timely manner. Maintain queues under case management ensuring all outstanding work items are acted on within service standards. Ensure workflow is maintained at a high standard. Identify any insurance benefits a member may be able to claim and manage the relationship with the insurer and other third parties to ensure successful assessment of any relevant insurance claim. What Youâll Need Strong empathy skills when speaking to Claimants on the phone. Strong problem solving and solutions outcomes skills. Meticulous attention to detail and pride in performance. Relevant experience in a similar role (with an administrator or in superannuation insurance preferred). Excellent written and oral communication skills, including the ability to proofread, spelling & English grammar skills. Excellent organisational abilities to manage tasks according to priority. Life at AustralianSuper AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and weâre happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know. Whatâs Next Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results. AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy. https://www.australiansuper.com/careers/candidate-privacy-notice Agencies please note: this vacancy is being managed directly by AustralianSuperâs Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
Case Manager
Alfred Health · Posted 10 days ago
About the role
Bayside Health Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026. Permanent Part-Time | 64 Hours per Fortnight Clinical Coordinator District Nursing (YY4) or Allied Health Grade 2 Located at Caulfield Hospital Support Older People to Achieve Their Goals and Maintain Independence An exciting opportunity exists for an experienced and motivated healthcare professional to join the Transition Care Program (TCP) at Caulfield Hospital as a Case Manager. Working within a multidisciplinary team, you will play a vital role in supporting older people as they transition from hospital to home or into other supportive care arrangements. This rewarding role offers the opportunity to make a meaningful difference by helping clients maximise their independence, achieve their goals, and access the services they need for a successful transition to community living or into a supportive care environment. About the Transition Care Program The Transition Care Program (TCP) provides short-term, goal-oriented reablement and therapy services for older people leaving hospital. The program supports clients to: Regain independence and optimise their functional ability following a hospital admission. Access restorative care and support services. Explore and establish appropriate long-term care arrangements. Connect with ongoing community or residential support services when required. TCP provides up to 12 weeks of support, delivered either: In the client's home, or In a residential aged care setting. About the Role As a TCP Case Manager, you will coordinate and manage a comprehensive package of care and services for clients enrolled in the program. Working closely with associate providers, health professionals, clients, families, and community organisations, you will ensure clients receive high-quality, coordinated care while progressing towards their discharge goals. Key responsibilities include: Coordinating admissions into the Transition Care Program. Completing assessments and developing individualised Care and Service Plans in partnership with clients. Coordinating community-based services and supports to meet client goals. Monitoring client progress and supporting achievement of reablement outcomes. Facilitating effective discharge planning and transitions to long-term support arrangements. Supporting clinical care coordination and client management where required. Liaising with hospitals, specialist clinics, general practitioners, and community service providers to ensure seamless care delivery. Maintaining accurate documentation and ensuring compliance with program requirements. About You To be successful in this role, you will have: Essential Requirements Registration as a Registered Nurse with the Nursing and Midwifery Board of Australia via AHPRA; or Registration as an Allied Health Practitioner with AHPRA; or Eligibility for registration with an appropriate clinical professional body. Minimum 5 years of clinical experience Relevant postgraduate qualification, or demonstrated progress towards obtaining one. Current Victorian Driver's Licence. Current and satisfactory Police Check. International Police Check (if you have worked outside Australia within the last 10 years). Desirable Experience Recent experience in an acute, ambulatory, rehabilitation, aged care, or community health setting. Demonstrated case management and care coordination experience. Strong communication, assessment, and discharge planning skills. Ability to work collaboratively within a multidisciplinary environment. Apply Now Join a dedicated team committed to supporting older people to recover, regain confidence, and transition safely from hospital to community living or transition into a supportive care arrangement. If applicable, please outline any specific requirements or workplace adjustments you require in your cover letter or CV. For enquiries regarding this position, please contact Janelle Russell on 9076 6725 or [email protected]. Applications close: 11pm AEDT, Thursday 29th October 2026. We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please donât hesitate to get in touch with the contact person listed on this ad. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the departmentâs risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Case Manager
The Salvation Army · Posted 11 days ago
About the role
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here â providing support, safety, community, and opportunity. Make a Real Difference. Change Lives. Create Pathways Out of Homelessness. Why this role matters At The Salvation Army , we believe everyone deserves safety, dignity, and the opportunity to rebuild their lives. We're seeking a passionate and experienced Case Manager to join our Homelessness Services team, supporting men experiencing homelessness at The Open Door and Flagstaff residential facilities. This is an opportunity to walk alongside people during some of the most challenging periods of their lives and help them secure stable housing, reconnect with services, and achieve lasting positive outcomes. About the Role As a Case Manager , you'll provide person-centred, strengths-based, and trauma-informed support to residents experiencing homelessness and complex life challenges. Working collaboratively with clients, you'll develop tailored case plans, advocate for their needs, and support their journey toward long-term housing and greater independence. You'll build meaningful relationships, coordinate support services, and work closely with housing, health, legal, mental health, and community organisations to achieve sustainable outcomes for clients. Reporting to the Team Leader, this is a fixed-term full-time role, contracted until October 2027, based in Flagstaff, VIC. Conditions Compensation is in accordance with the SCHADS Award Level 5. $53.43 â $55.85 hourly superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging. How you will make an impact Deliver high-quality case management and support planning Empower clients to identify and achieve their housing and wellbeing goals Advocate for access to housing, health, legal, employment, education, and community supports Assist clients to secure medium and long-term housing options Work collaboratively with internal teams and external stakeholders Facilitate case conferences and coordinate integrated support responses Contribute to continuous improvement initiatives and service development Support a positive, collaborative, and client-focused team culture What you will bring You are a compassionate and resilient professional who thrives in a dynamic environment and is committed to social justice and improving outcomes for people experiencing homelessness. Essential Experience & Qualifications Degree qualification in Social Work, Psychology, Community Services, or a related discipline Demonstrated experience in case management within homelessness, housing, or community services Strong understanding of homelessness, its causes, and evidence-based intervention approaches Experience building effective partnerships across health, housing, legal, and community sectors Excellent communication, relationship-building, and advocacy skills A Current Victorian Driver's Licence A Current Employee Working with Children Check We value Integrity, Compassion, Respect, Diversity, and Collaboration and are committed to creating an inclusive workplace where everyone belongs. What We Offer The Salvos offer eligible employees a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities Access to EAP and health & wellness initiatives incl Fitness Passport Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) Ongoing training and development opportunities that enhance on the job skills and proficiency Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts Ready to Help Create Pathways Out of Homelessness? If you're passionate about empowering people, advocating for social change, and helping individuals achieve housing stability and independence, we'd love to hear from you. Apply today and join The Salvation Army in making a real difference where it's needed most. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
Case Manager
Ambrose Construct Group Pty · Posted 11 days ago
About the role
About Us: At Abril Restorations, we specialise in delivering high-quality restoration services with a strong focus on customer satisfaction, communication, quality, and operational excellence. Working closely with clients, customers, field crews, and industry stakeholders, our team is committed to providing a seamless and professional service from initial attendance through to job completion. As we continue to grow, we are looking for an organised, proactive, and solutions-focused Case Manager to join our supportive team. About the Role: Are you an experienced coordinator or team leader who thrives in a fast-paced environment and enjoys taking ownership of jobs from start to finish? As our Case Manager, you will be responsible for overseeing allocated restoration jobs from initial scheduling through to completion, ensuring they progress efficiently and meet client, customer, and business requirements. You will be a key point of contact for our field crew, customers, clients, and internal stakeholders. Youâll coordinate daily schedules, monitor job progress, support field staff, review reporting, and resolve issues to help ensure every job is delivered to a high standard. This is a hands-on coordination and leadership role suited to someone with exceptional organisation, communication, and problem-solving skills who enjoys keeping people and projects moving. Key Responsibilities: Manage restoration jobs from scheduling through to completion, ensuring timelines, quality standards and client requirements are met. Coordinate daily field crew schedules, job instructions, site requirements, equipment and customer confirmations. Monitor job progress, reporting, attendance times, materials and equipment records within Simpro. Communicate with customers, clients, field crews, loss adjusters and internal stakeholders, providing updates and resolving issues. Lead and support field staff through regular feedback, one-on-ones, quality checks and performance management. Ensure safety, company procedures, site standards, reporting requirements and service expectations are consistently maintained. Identify opportunities to improve processes, technology, training and overall field crew performance. About You: Experience in coordination, scheduling, restoration, construction, insurance repairs or field operations. Strong organisation and time management skills with the ability to manage multiple jobs and priorities. Excellent communication skills and confidence working with customers, clients and field teams. Strong leadership skills with the ability to guide, support and provide constructive feedback to staff. A proactive, solutions-focused approach with strong attention to detail and problem-solving skills. Confidence using computer systems and job management platforms, with Simpro experience highly regarded. A positive, accountable and team-focused attitude with a commitment to safety, quality and customer service. Flexibility to assist with after-hours requirements and overtime when necessary. Why Join Us? Supportive and collaborative team environment Varied role with ownership of jobs from start to finish Opportunity to develop your leadership, operational, and restoration knowledge Be part of a team focused on quality, continuous improvement, and exceptional customer service Opportunity to contribute ideas and improvements as the business continues to develop Abril Restorations is an equal-opportunity employer that values diversity and strives for an inclusive workplace. Apply today to join our team at Abril Restorations! Please note: Only short-listed applicants will be contacted.
Case Manager
Ambrose Construct Group Pty · Posted 11 days ago
About the role
About Us: At Abril Restorations, we specialise in delivering high-quality restoration services with a strong focus on customer satisfaction, communication, quality, and operational excellence. Working closely with clients, customers, field crews, and industry stakeholders, our team is committed to providing a seamless and professional service from initial attendance through to job completion. As we continue to grow, we are looking for an organised, proactive, and solutions-focused Case Manager to join our supportive team. About the Role: Are you an experienced coordinator or team leader who thrives in a fast-paced environment and enjoys taking ownership of jobs from start to finish? As our Case Manager, you will be responsible for overseeing allocated restoration jobs from initial scheduling through to completion, ensuring they progress efficiently and meet client, customer, and business requirements. You will be a key point of contact for our field crew, customers, clients, and internal stakeholders. Youâll coordinate daily schedules, monitor job progress, support field staff, review reporting, and resolve issues to help ensure every job is delivered to a high standard. This is a hands-on coordination and leadership role suited to someone with exceptional organisation, communication, and problem-solving skills who enjoys keeping people and projects moving. Key Responsibilities: Manage restoration jobs from scheduling through to completion, ensuring timelines, quality standards and client requirements are met. Coordinate daily field crew schedules, job instructions, site requirements, equipment and customer confirmations. Monitor job progress, reporting, attendance times, materials and equipment records within Simpro. Communicate with customers, clients, field crews, loss adjusters and internal stakeholders, providing updates and resolving issues. Lead and support field staff through regular feedback, one-on-ones, quality checks and performance management. Ensure safety, company procedures, site standards, reporting requirements and service expectations are consistently maintained. Identify opportunities to improve processes, technology, training and overall field crew performance. About You: Experience in coordination, scheduling, restoration, construction, insurance repairs or field operations. Strong organisation and time management skills with the ability to manage multiple jobs and priorities. Excellent communication skills and confidence working with customers, clients and field teams. Strong leadership skills with the ability to guide, support and provide constructive feedback to staff. A proactive, solutions-focused approach with strong attention to detail and problem-solving skills. Confidence using computer systems and job management platforms, with Simpro experience highly regarded. A positive, accountable and team-focused attitude with a commitment to safety, quality and customer service. Flexibility to assist with after-hours requirements and overtime when necessary. Why Join Us? Supportive and collaborative team environment Varied role with ownership of jobs from start to finish Opportunity to develop your leadership, operational, and restoration knowledge Be part of a team focused on quality, continuous improvement, and exceptional customer service Opportunity to contribute ideas and improvements as the business continues to develop Abril Restorations is an equal-opportunity employer that values diversity and strives for an inclusive workplace. Apply today to join our team at Abril Restorations! Please note: Only short-listed applicants will be contacted.
Case Manager
EML · Posted 11 days ago
About the role
Why Join EML? An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported. Flexibility That Supports Your Life After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off , or A 9-day fortnight giving you more control over your time and work life balance. Grow With a Specialist Organisation Because personal injury is the only thing we do, EML offers one of the most stable and futureâfocused careers in the industry. Our deep expertise, purposeâdriven work and development pathways help you build a longâterm career in a field where your skills will always be in demand. EMLâs investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in peopleâs lives. Make a real difference in people's lives with EML As part of our diverse team based in Newcastle , you will help make a positive impact on someoneâs life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to provide timely and personal customer focused and empathetic service to Injured Workers With Highest Needs and their employers. You will oversee and manage all aspects of a caseload of workers compensation claims within the NSW legislation and compliance guidelines. This position is designed for those ready to deepen their expertise by managing some of the most challenging and complex Workers With Highest Needs (WWHN) claims while also being innovative in long term solution focused approaches to increase individual wellbeing to improve our customer satisfaction and purpose. Youâll gain robust, overarching experience across diverse support services, litigation and complex Activities of Daily Living (ADLs), positioning you for future leadership and specialist opportunities within the industry. At EML, we pride ourselves on delivering person-centred case management that aligns with each workerâs goals. This role involves close collaboration with icare, medical professionals, employers, and other stakeholders which are strengthening EMLâs reputation for excellence and innovation in injury management. This will be a permanent, full-time position based in the Newcastle office, with flexibility to work from home up to 2 days a week. What Youâll Be Doing Manage a portfolio of WWHN claims, including liability determinations for reasonably necessary Section 60 requests. Conduct ongoing entitlement reviews for weekly compensation and medical expenses. Independently oversee claims involving both physical and psychological injuries. Facilitate medical case conferences and lead strategic claims reviews to ensure optimal outcomes. Independently manage a portfolio of both physical and psychological injury claims. Detailed and person-centric focus on completion of Wellbeing Plans with workers, doctors and providers to set ongoing goals for rehabilitation, treatment, care and support. What Weâre Looking For Strong technical and case management capabilities with a passion for complex needs. 12 months of insurance/workers compensation experience desirable with a focus on uplifting complex claim management experience Relevant allied health, insurance or business qualification is desirable but not mandatory The ability to multitask and shift priorities when needed. Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers. High attention to detail and organisational skills. Undertake face to face and virtual meetings with customers and various stakeholders as required. Why Youâll Love Being Part of EML Youâll enjoy a range of benefits designed to support your wellbeing, growth and success: Hybrid work options for better balance. Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities. Discounts at 350 retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners. Corporate wellbeing program , including gym and health insurance discounts. Comprehensive learning and development tailored to help you grow. More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families Company-wide celebration events that keep us connected. Annual incentive scheme regular salary reviews . Ready to Make an Impact? If you're looking for a purposeful, peopleâfocused career with stability, balance and a culture that celebrates you we would love to hear from you. Apply now and help people get their lives back.
Case Manager - Intensive Case Management Initiative (ICMI)
The Salvation Army · Posted 11 days ago
About the role
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here â providing support, safety, community, and opportunity. Help people move beyond homelessness and build brighter futures Why this role matters At The Salvation Army , we believe everyone deserves a safe place to call home. We're looking for a passionate and driven ICMI Case Manager to join our Homelessness East team and make a meaningful difference in the lives of people experiencing or at risk of homelessness. In this rewarding outreach-based role, you'll provide intensive, person-centred support to individuals with complex needs, helping them secure and sustain safe, affordable housing while reducing their reliance on the homelessness service system. Working alongside clients, you'll empower them to achieve their goals, strengthen community connections, and create lasting positive change. About the Role As a Case Manager in Intensive Case Management Initiative ( ICMI) , you'll work closely with clients through outreach and intensive support sessions, delivering holistic case management that responds to their unique circumstances, vulnerabilities, and aspirations. You'll develop tailored case and safety plans, coordinate access to specialist services, advocate on behalf of clients, and provide practical support to help people achieve stable housing outcomes. Reporting to the Team Leader, this is a permanent full-time opportunity , based on-site in Leongatha, VIC. Conditions Compensation is in accordance with the SCHADS Award Level 5. How you will make an impact Deliver intensive, strengths-based case management support to people experiencing or at risk of homelessness Develop person-centred case plans, safety plans, and housing action plans that support sustainable outcomes Build trusted relationships through regular outreach and ongoing engagement Connect clients with community, health, housing, and specialist support services Advocate for clients to access the support they need to thrive. Assess and respond to client risks, needs, and changing circumstances Contribute to a safe, inclusive, and supportive environment for all clients, including LGBTIQA communities What you will bring A qualification in Social Work, Community Services, Welfare, Community Development, or a related discipline; or Demonstrated sector experience, knowledge, and capability gained through previous roles, training, and professional development Experience working with people experiencing homelessness, housing insecurity, or complex support needs will be highly regarded Strong interpersonal, advocacy, and case management skills A genuine commitment to person-centred practice and social justice A current Victorian Driver's Licence A current Victorian Employee Working with Children Check What we offer The Salvos offer eligible employees well balanced meaningful benefits including: Salary packaging up to $15,900 tax-free plus $2,650 meal entertainment benefits Generous parental leave for primary and secondary carers Purchased leave options of up to 8 weeks per year Access to Fitness Passport, Employee Assistance Program and wellbeing initiatives Ongoing professional development, training and career progression opportunities Opportunity to experience other Salvation Army programs through additional paid leave Dedicated Aboriginal and Torres Strait Islander employee support programs and cultural leave provisions A purpose-driven career where your work creates real impact in the lives of individuals, families and communities Why Join The Salvation Army? This is an opportunity to be part of a purpose-driven organisation that is committed to supporting some of the community's most vulnerable people. Every day, you'll have the chance to create meaningful impact, collaborate with a dedicated team, and help individuals take important steps towards stability, safety, and independence. If you're passionate about housing, homelessness, and empowering people to achieve lasting change, we'd love to hear from you. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
Case Manager
Alfred Health · Posted 12 days ago
About the role
Bayside Health Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026. Permanent Part-Time | 64 Hours per Fortnight Clinical Coordinator District Nursing (YY4) or Allied Health Grade 2 Located at Caulfield Hospital Support Older People to Achieve Their Goals and Maintain Independence An exciting opportunity exists for an experienced and motivated healthcare professional to join the Transition Care Program (TCP) at Caulfield Hospital as a Case Manager. Working within a multidisciplinary team, you will play a vital role in supporting older people as they transition from hospital to home or into other supportive care arrangements. This rewarding role offers the opportunity to make a meaningful difference by helping clients maximise their independence, achieve their goals, and access the services they need for a successful transition to community living or into a supportive care environment. About the Transition Care Program The Transition Care Program (TCP) provides short-term, goal-oriented reablement and therapy services for older people leaving hospital. The program supports clients to: Regain independence and optimise their functional ability following a hospital admission. Access restorative care and support services. Explore and establish appropriate long-term care arrangements. Connect with ongoing community or residential support services when required. TCP provides up to 12 weeks of support, delivered either: In the client's home, or In a residential aged care setting. About the Role As a TCP Case Manager, you will coordinate and manage a comprehensive package of care and services for clients enrolled in the program. Working closely with associate providers, health professionals, clients, families, and community organisations, you will ensure clients receive high-quality, coordinated care while progressing towards their discharge goals. Key responsibilities include: Coordinating admissions into the Transition Care Program. Completing assessments and developing individualised Care and Service Plans in partnership with clients. Coordinating community-based services and supports to meet client goals. Monitoring client progress and supporting achievement of reablement outcomes. Facilitating effective discharge planning and transitions to long-term support arrangements. Supporting clinical care coordination and client management where required. Liaising with hospitals, specialist clinics, general practitioners, and community service providers to ensure seamless care delivery. Maintaining accurate documentation and ensuring compliance with program requirements. About You To be successful in this role, you will have: Essential Requirements Registration as a Registered Nurse with the Nursing and Midwifery Board of Australia via AHPRA; or Registration as an Allied Health Practitioner with AHPRA; or Eligibility for registration with an appropriate clinical professional body. Minimum 5 years of clinical experience Relevant postgraduate qualification, or demonstrated progress towards obtaining one. Current Victorian Driver's Licence. Current and satisfactory Police Check. International Police Check (if you have worked outside Australia within the last 10 years). Desirable Experience Recent experience in an acute, ambulatory, rehabilitation, aged care, or community health setting. Demonstrated case management and care coordination experience. Strong communication, assessment, and discharge planning skills. Ability to work collaboratively within a multidisciplinary environment. Apply Now Join a dedicated team committed to supporting older people to recover, regain confidence, and transition safely from hospital to community living or transition into a supportive care arrangement. If applicable, please outline any specific requirements or workplace adjustments you require in your cover letter or CV. For enquiries regarding this position, please contact Janelle Russell on 9076 6725 or [email protected]. Applications close: 11pm AEDT, Thursday 29th October 2026. We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please donât hesitate to get in touch with the contact person listed on this ad. In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the departmentâs risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Senior Case Manager
Victorian Government · Posted 12 days ago
About the role
THE ROLE The Senior Case Manager takes a lead role in the delivery of the Reportable Conduct Scheme (RCS) case management approach, including receiving and reviewing allegations of child abuse, assessing entity capacity to undertake investigations, monitoring entity investigations and recommending improvements following an investigation. The Senior Case Manager reports to a Team Leader and assists them and the RCS Branch Managers to maintain a high quality and integrated compliance effort. The Senior Case Manager is responsible for undertaking their own case management in addition to supporting Case Managers, in particular through advising on more complex matters and escalating issues. At times this position requires engagement with challenging and confronting subject matter. This role will best suit a candidate who is resilient, empathetic, a team player and able to work in a fast-paced environment ACCOUNTABILITIES INCLUDE Your responsibilities will include: * Managing a caseload of complex RCS cases, including receiving notifications, monitoring case progress, assessing entity's capability to undertake RCS investigations, informing and involving other agencies as required (e.g. other regulatory agencies, police, etc.), providing oversight and quality assurance of the investigative process, assessing the investigation outcomes, recommending any regulatory intervention, actively monitoring cases where action is halted for any reason and managing cases through any administrative or judicial review process * Acting as the key liaison point with organisations undertaking, undergoing or involved in RCS investigations, and developing supportive relationships to facilitate positive outcomes * Assisting the team leader and managers in implementing, revising and monitoring relevant internal and external operational policies, guidelines and procedures to ensure that the SSR is best placed to fulfil its RCS functions * Providing detailed and evidence-based advice and reasoned recommendations to RCS Branch Managers and SSR Executive in relation to specific cases, and more generally in relation to the regulatory activity and actions relating to RCS allegations * Supporting the team leader and managers by maintaining a focus on actively identifying, analysing, reviewing and responding to emerging issues and areas of risk For more details, please open the position description. HOW TO APPLY Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please contact SSR HR at [email protected]. Please apply to submit your interest in this position.
Case Manager - Echuca
Corrections Victoria · Posted 12 days ago
About the role
* Fixed Term, Full Time opportunity in Echuca until 13/09/2027 * Help contribute to the rehabilitation of individuals leading to greater community safety * Salary band of $91,971 - $98,955 plus superannuation Community Correctional Services (CCS) contributes to the safety of the community by applying practices that reduce reoffending and connect individuals to programs, services and community. CCS provides management of individuals on court orders, people who have committed serious sex offences on post sentence supervision and prisoners on parole. About the role: Case Managers in the Court Practice stream are responsible for applying evidence-based case management practices to individuals at medium risk of reoffending. This role is required to utilise case management practices to actively engage individuals and ensure responsive, targeted interventions to assist in reducing their risk of reoffending. Key responsibilities include: * Identify and evaluate factors that relate to individual offending behaviour * Motivate and influence individuals in the case management process * Produce detailed reports and other standard documents in line with procedural guidelines * Monitor individual's compliance against order requirements About you: * Demonstrates assertiveness and confidence in dealing with individuals exhibiting challenging behaviours * Builds positive working relationships and enjoys working in a small, close-knit team * Understanding of case management practices relating to complex individuals * Practices modelling pro social behaviours and motivates those around them * Pays attention to words, expression and body language; Recognises behaviours that promote a culture of inclusion For more details on the position please review the position description attached or contact: * Penelope Swanson â Manager Court Practice on 0409 516 270 OR [email protected] Why work with us? At the Department of Justice and Community Safety, we provide every person with the means to achieve their potential through ongoing learning and development opportunities in a diverse, equitable and supportive environment. We look for people who are prepared to do their very best in line with our values and behaviours. Our values shape and influence how we recruit, train and develop our staff and build relationships with stakeholders. We will also provide you with professional development opportunities, an employee assistance program, access to job opportunities across the Victorian Government, salary packaging and much more. For further information on our benefits please follow the link Why work for Vic (careers.vic.gov.au) How to apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Case Manager - Werribee
Corrections Victoria · Posted 12 days ago
About the role
* 2 x Ongoing, Full Time opportunity in Werribee * Help contribute to the rehabilitation of individuals leading to greater community safety * Salary band of $91,971 - $98,955 plus superannuation Community Correctional Services (CCS) contributes to the safety of the community by applying practices that reduce reoffending and connect individuals to programs, services and community. CCS provides management of individuals on court orders, people who have committed serious sex offences on post sentence supervision and prisoners on parole. About the role: Case Managers in the Court Practice stream are responsible for applying evidence-based case management practices to individuals at medium risk of reoffending. This role is required to utilise case management practices to actively engage individuals and ensure responsive, targeted interventions to assist in reducing their risk of reoffending. Key responsibilities include: * Identify and evaluate factors that relate to individual offending behaviour * Motivate and influence individuals in the case management process * Produce detailed reports and other standard documents in line with procedural guidelines * Monitor individual's compliance against order requirements About you: * Demonstrates assertiveness and confidence in dealing with individuals exhibiting challenging behaviours * Builds positive working relationships and enjoys working in a small, close-knit team * Understanding of case management practices relating to complex individuals * Practices modelling pro social behaviours and motivates those around them * Pays attention to words, expression and body language; Recognises behaviours that promote a culture of inclusion For more details on the position please review the position description attached or contact: * Montana Carabott â Manager Court Practice on 0407 828 267 OR [email protected] Why work with us? At the Department of Justice and Community Safety, we provide every person with the means to achieve their potential through ongoing learning and development opportunities in a diverse, equitable and supportive environment. We look for people who are prepared to do their very best in line with our values and behaviours. Our values shape and influence how we recruit, train and develop our staff and build relationships with stakeholders. We will also provide you with professional development opportunities, an employee assistance program, access to job opportunities across the Victorian Government, salary packaging and much more. For further information on our benefits please follow the link Why work for Vic (careers.vic.gov.au) How to apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles). If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. CHILD SAFE STATEMENT OF COMMITMENT: The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
Case Manager
Mission Australia · Posted 13 days ago
About the role
· Permanent Full Time Contract · Location: Jambinu (Geraldton) WA 6530 · Salary: $94,472 super NFP salary packaging benefits · Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together weâre building hope and possibility for all. Find out more about us and our purpose . Your Opportunity As a Case Manager within the Safe Steps service in Geraldton, you will play a pivotal role in delivering specialised, trauma-informed support to individuals, children, and young people experiencing or at risk of family and domestic violence. This is an on-site position that involves working under general supervision while exercising initiative, sound judgement, and independence in managing complex and sensitive cases. You will guide clients through some of the most challenging periods of their lives, offering psychosocial support, safety planning, advocacy, and structured case management tailored to their individual needs. The role requires a compassionate yet highly professional approach, working closely with families, schools, community resources, and inter-regional team members to strengthen support networks and promote long-term safety and wellbeing. Your work will contribute to empowering clients, especially children and young people, to heal, build resilience, and regain confidence through practical assistance, therapeutic interventions, and education around healthy relationships. In this role, you will maintain accurate case records, uphold strict privacy standards, collaborate with external service providers, and participate in continuous learning and development. With opportunities for mentoring, interregional connection, and meaningful community impact, the role offers personal and professional growth while helping create lasting positive change. Your Key Responsibilities: · Provide trauma informed, culturally safe, non clinical psychosocial support to children and young people aged 12 to 25 years who are experiencing or have been exposed to family and domestic violence. · Deliver end to end case management, including intake, assessment of suitability, development of holistic and strengths based case plans, and regular review of progress against goals. · Manage an active caseload and develop, implement and review individualised case management and safety plans that support clients to achieve their goals and improve their wellbeing. · Conduct home visits, office based appointments and outreach in safe community settings, ensuring client safety and wellbeing while maintaining a trauma informed approach. · Provide advocacy, practical assistance and referrals to appropriate services, including support with housing, Centrelink, Medicare and other key supports. · Apply an understanding of the intersection between disability and family and domestic violence, recognising barriers that may impact a person's ability to identify, disclose or respond to violence and access support. · Promote access and inclusion by building relationships with local disability organisations, increasing awareness of the service and strengthening referral pathways for people living with disability. · Maintain accurate, timely and confidential client records, including case notes, reports, data entry, safety plans and case management documentation in line with organisational and legislative requirements. Requirements for Success · A Degree or Diploma in Social Welfare, Social Science, Youth Work, Community Services, or related field, with at least one to two years of experience in family and domestic violence, youth work, or case management. · Demonstrated traumaâinformed practice capability, including experience supporting children and young people exposed to FDV, and the ability to quickly and effectively assess client needs. · Strong understanding of Aboriginal culture, protocols, and community dynamics, with the ability to work respectfully and effectively with Aboriginal young people, families, and communities. · Exceptional communication and interpersonal skills, with adaptability to diverse audiences, and confidence working both independently and as part of a multidisciplinary team. · Local knowledge, established community connections, and the ability to build strong networks across services, schools, families, and cultural groups. · High level of resilience, flexibility, and innovation, with confidence navigating ambiguity and complexity while maintaining professional judgement and boundaries. · Strong administrative, organisational, and reportâwriting skills, including accurate data entry, time management, and the ability to manage a caseload of 15â20 clients over longer-term engagement periods. · First Aid & CPR Certificate is required. · Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: · Rewarding work â every day you know youâre making a real difference · Not-for-profit salary packaging, reducing your tax (details via AccessPay ) · Free external, confidential counselling and access to chaplaincy support · Volunteering opportunities · Fitness passport · Opportunity to purchase additional annual leave · Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youâre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application , please email [email protected] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected] Find out more about a career with Mission Australia . How to apply Click âApplyâ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.
Case Manager
Mission Australia · Posted 14 days ago
About the role
Permanent Full Time Contract Location: Marapikurrinya (South Hedland) WA 6722 Salary: $94,472 super NFP salary packaging benefits Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together weâre building hope and possibility for all. Find out more about us and our purpose . Your Opportunity An exciting opportunity to be part of a new and evolving service in Marapikurrinya South Hedland, supporting older people who require additional assistance to access aged care and community supports. As a Case Manager within the Care Finder program at Marapikurrinya South Hedland, you will provide intensive, personalised support to individuals experiencing vulnerability, including those without family networks, with limited literacy, or facing health, housing, or social challenges. Working with a caseload of approximately 20 to 30 individuals, the position combines structured case management with practical, hands-on support such as assisting with essential needs, navigating systems, and building confidence to live more independently. This is an on-site position, focused on face-to-face engagement and outreach, enabling strong relationship building and deeper understanding of each personâs goals and circumstances. The role plays an important part in improving access to aged care services while strengthening connections between health, housing, and local community supports. Your Key Responsibilities: Deliver person centred case management to older individuals with complex needs, including assessments, care planning, and ongoing reviews. Support clients to access aged care services through My Aged Care, including completing forms, attending assessments, and coordinating referrals. Provide practical assistance such as accessing supports, housing applications, Centrelink, and medical supports to address immediate needs. Build strong, trust based relationships to understand client goals, strengthen independence, and increase confidence navigating services. Coordinate and advocate for access to internal and external services, including health, housing, and community supports. Maintain accurate case notes, reports, and client documentation in line with program requirements and privacy standards. Develop and maintain community networks, participate in meetings, and promote service integration across local systems. Requirements for Success Relevant degree with at least one year of experience, or an associate diploma with relevant experience, or equivalent industry experience. Experience in case management with the ability to manage a caseload of clients with complex needs. Strong understanding of community services, aged care, and housing or homelessness supports. Ability to build relationships quickly and work effectively with vulnerable older people, including Aboriginal and Torres Strait Islander communities. Well-developed communication, organisational, and time management skills with the ability to work autonomously. Knowledge of trauma informed practice and the ability to maintain professional boundaries Compassionate, adaptable, and proactive approach to supporting clients to build independence and remain connected to services. First Aid & CPR certificate. Full driver licence with no restrictions. Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work â every day you know youâre making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay ) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Opportunity to purchase additional annual leave Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off Pilbara Remote Benefits include: Additional $1,000 each year to assist with cost of living in a remote area 5 weeks Annual leave Access to up to 5 additional days Personal/Carers leave each year Rental Assistance of up to $200 per week Relocation allowance of $1,500 to assist in moving to the area Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youâre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application , please email [email protected] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected] Find out more about a career with Mission Australia . How to apply Click âApplyâ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you
Senior Case Manager
Prestige Inhome Care · Posted 14 days ago
About the role
About Us At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years. About the Role We have two opportunities available for relationship-driven Senior Case Managers with a key focus on supporting older Australians to live independently, safely and confidently in their own homes. Bayside Region - Moorabbin office location - permanent full-time Mornington Peninsular Region - Mornington office location - full-time 12-month maximum term contract (parental leave cover) These are varied and rewarding roles that combine office-based care coordination with face-to-face client interaction. Youâll partner closely with clients and families to understand their goals, determine their care team, manage funding and budgets, and adapt services as client needs change over time. In addition, you will also coach and mentor a small team of Case Managers. Working across privately funded clients and those who receive government funded Support at Home Packages, youâll oversee the full case management journey, from intake and onboarding through to ongoing care reviews, funding management and service coordination. Youâll also collaborate with allied health providers and other external stakeholders to ensure every client receives high-quality, personalised support. About You You enjoy building genuine relationships, thrive in a fast-paced environment and bring a calm, organised and solutions-focused approach to your work. Passionate about supporting older people to live well at home, you're highly organised, adaptable and capable of managing competing priorities, funding and budgeting requirements, and navigating complex situations. In addition, you enjoy inspiring and sharing your knowledge with less experienced team members so they can develop and grow. You will bring: In-depth knowledge of Support at Home Funding and experience managing related client budgets Case Management and Care Planning experience Clinical knowledge and confidence managing changing client needs and complex situations Excellent time management and organisational skills Exceptional communication and relationship-building capability Experience leading a small team desirable Willingness to travel for client visits across the community An Allied Health background, particularly Occupational Therapy, will be highly regarded, as will be a qualification in Aged Care, Community Services, Disability or Nursing. Whatâs in it for You? Weâre proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running, reflecting our supportive, empowering, and values-driven culture. We genuinely believe our people are our greatest strength. From our carers providing extraordinary support in our client's homes across the East Coast of Australia, to our passionate office team behind the scenes, every person here plays a vital role in helping our clients live independently with dignity and joy. When you join our team, you can enjoy: Your Birthday Off â celebrate your special day on us Grow and Learn â access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more A Warm Welcome â tailored onboarding and induction plans Give Back â one paid Volunteer Day each year Celebrate Together â awards nights, Christmas parties, wellness initiatives, guest speakers, and team-building activities Excellent Leadership â a supportive leadership team that is strongly connected to our purpose and values the ongoing development of our people Support When You Need It â confidential counselling through our Employee Assistance Program (EAP) Retail Discounts - discounts for a wide range of retailers to help save you money How to Apply These are rewarding opportunities for those who want to make a genuine impact in the lives of older Australians whilst being part of a supportive and high-performing team. If that sounds like you, weâd love to hear from you. Apply today! At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive.
Case Manager
Pope Recruitment Pty · Posted 18 days ago
About the role
Summary: We are seeking a highly organized and compassionate Case Manager to join our team. The Case Manager will be responsible for managing and coordinating the care of clients, ensuring that they receive the appropriate services and resources to meet their needs. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and have a strong commitment to client advocacy. Responsibilities: Conduct assessments of clientsâ needs and develop individualized care plans Coordinate and monitor the delivery of services and resources to clients Advocate for clients and ensure that their rights are protected Maintain accurate and up-to-date client records Collaborate with other professionals, such as healthcare providers and social workers, to ensure comprehensive care for clients Provide education and support to clients and their families Participate in case conferences and team meetings Monitor and evaluate the effectiveness of care plans and make adjustments as needed Qualifications: Bachelorâs degree in social work, psychology, or a related field Minimum of 2 years of experience in case management or a related field Knowledge of community resources and services Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong organizational and time management skills Ability to maintain confidentiality and handle sensitive information Proficiency in Microsoft Office and electronic medical records systems
Case Management
Yumba-Meta Limited · Posted 18 days ago
About the role
Full-time and Part-time positions available Yumba-Meta Ltd (YML) is growing, and we are looking for passionate people to join our Case Management team. We have a number of full-time and part-time opportunities available across our community services programs. Depending on your qualifications, experience and demonstrated capability, successful applicants may be appointed as either a Case Worker (SCHADS Level 4) or Case Manager (SCHADS Level 5). About Yumba-Meta Ltd We are a First Nations-led organisation delivering housing and community services that empower Aboriginal and Torres Strait Islander people and other vulnerable individuals and families to achieve safety, stability and independence. We provide culturally safe, person-centred services across a broad range of programs including long-term housing, transitional and crisis accommodation, specialist domestic and family violence programs, public intoxication services, patient transition accommodation, mentoring and other community-based initiatives. About the role As a member of our Case Management team, you will work alongside individuals and families experiencing complex social challenges, providing practical support, advocacy and case management to help them achieve positive and sustainable outcomes. Working within our programs, you will build trusted relationships with clients, undertake assessments, develop support plans, coordinate referrals, advocate for client needs and work collaboratively with internal and external stakeholders to deliver high-quality, culturally safe services. Weâre looking for People who are passionate about supporting vulnerable individuals, families and communities, and who are committed to delivering culturally safe, person-centred services. You will bring strong communication and relationship-building skills, the ability to exercise sound judgement, and a collaborative approach to working with clients, colleagues and partner organisations. We are interested in people who share our values, demonstrate initiative and are committed to making a positive difference in the lives of others. To be successful, you will have: Relevant qualifications and/or experience in community services or a related field. Current C Class Driver Licence. Current Blue Card (or ability to obtain). Current First Aid and CPR Certificate (or ability to obtain). National Police Check. Right to work in Australia. How to Apply Click Apply Now to submit your application. Applications will be assessed as they are received, so we encourage you to apply as soon as possible. Please include your resume and a 1-page cover letter outlining your suitability for the role. YML is committed to building a diverse, inclusive and culturally safe workforce. We strongly encourage applicants from Aboriginal and Torres Strait Islander peoples, and welcome applications from people of all backgrounds, cultures, genders and identities. For more information about this opportunity, please contact us on (07) 4723 5611 or [email protected] Closing Date: Friday, 31 July 2026
Case Manager
Toll Group · Posted 18 days ago
About the role
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge â big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post â www.tollgroup.com Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services. The Opportunity Due to ongoing growth within the business we have an exciting opportunity for a Case Manager to join our Government & Defence team in our Melbourne Office. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation. As a Case Manager, your responsibilities will include: Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution. Expectation management ensuring Members and their families understand service scope and the relocation life cycle. Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators. Responding to routine telephone and email enquiries About you: Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel) The ability to interpret policy and legislation Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders Strong attention to detail & time management skills Proficiency in all Microsoft applications Mandatory: Must be an Australian Citizen or Permanent Resident Benefits: Flexible work options available Supportive team environment Full training provided Office location: Collins St, Melbourne CBD - close to public transport Are you interested in seeing a day in the life of a Case Manager? Click the link below to hear from Matthew and Daniela in our Relocations team. A Day in the Life of a Case Manager Toll is proud to welcome Aboriginal and Torres Strait Islander peoples and invites applications from Indigenous candidates for roles within our Managed Services division. We recognise the value of diverse perspectives and are committed to fostering an inclusive and culturally safe workplace. Not seeing the right role for you? Weâre always looking to connect with passionate professionals across relocations, global mobility, and travel services. If you're interested in future opportunities with Toll Group, submit an expression of interest to join our talent pool and weâll be in touch when a suitable role becomes available. Explore Jobs What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you donât meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if youâre interested in this role but your past experience doesnât align perfectly then please talk to us â you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
Case Manager
Toll Group · Posted 18 days ago
About the role
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge â big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post â www.tollgroup.com Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services. The Opportunity Due to ongoing growth within the business we have an exciting opportunity for a Case Manager to join our Government & Defence team in our Melbourne Office. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation. As a Case Manager, your responsibilities will include: Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution. Expectation management ensuring Members and their families understand service scope and the relocation life cycle. Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators. Responding to routine telephone and email enquiries About you: Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel) The ability to interpret policy and legislation Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders Strong attention to detail & time management skills Proficiency in all Microsoft applications Mandatory: Must be an Australian Citizen or Permanent Resident Benefits: Flexible work options available Supportive team environment Full training provided Office location: Collins St, Melbourne CBD - close to public transport Are you interested in seeing a day in the life of a Case Manager? Click the link below to hear from Matthew and Daniela in our Relocations team. A Day in the Life of a Case Manager Toll is proud to welcome Aboriginal and Torres Strait Islander peoples and invites applications from Indigenous candidates for roles within our Managed Services division. We recognise the value of diverse perspectives and are committed to fostering an inclusive and culturally safe workplace. Not seeing the right role for you? Weâre always looking to connect with passionate professionals across relocations, global mobility, and travel services. If you're interested in future opportunities with Toll Group, submit an expression of interest to join our talent pool and weâll be in touch when a suitable role becomes available. Explore Jobs What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you donât meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if youâre interested in this role but your past experience doesnât align perfectly then please talk to us â you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
Case Manager
The Salvation Army · Posted 18 days ago
About the role
Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here â providing support, safety, community, and opportunity. Case Manager | Supported Accommodation Caboolture Full Time | Maximum Term 6 Months SCHADS Crisis Accommodation Level 2 Make a Real Difference in the Lives of People Experiencing Homelessness Are you passionate about supporting individuals and families to overcome barriers and achieve housing stability? The Salvation Army is seeking a dedicated Case Manager to join our Supported Accommodation team in Caboolture . This rewarding role will see you providing crisis intervention, assessments, case management and practical support to people experiencing or at risk of homelessness. This role will also be required to work on a roster basis at the Peninsula Support Hub also . Working within a trauma-informed, strengths-based and person-centred framework, you'll empower clients to build resilience, improve social inclusion, secure stable housing and achieve positive long-term outcomes. About the Role As a Case Manager, you will provide both phone-based and face-to-face support within a community and residential setting. You'll work collaboratively with clients, internal teams and external stakeholders to deliver high-quality services that make a genuine impact. Key Responsibilities Conduct client assessments, intake and triage, identifying needs, risks and vulnerabilities Respond to phone, email and walk-in enquiries with timely and effective support Develop and implement individualised case plans with clients Provide ongoing case management and advocacy support Assist clients to access housing, support services and community resources Complete referrals, safety planning and service coordination activities Maintain accurate client records and case notes Participate in case reviews, supervision and local networking opportunities Work collaboratively within a multidisciplinary team to achieve positive client outcomes Contribute to continuous service improvement initiatives About You To be successful in this role, you will bring: Tertiary qualifications in Community Services, Social Work or a related field (degree qualifications highly regarded) Demonstrated experience in case management, client assessment and support planning Strong understanding of trauma-informed and person-centred practice Exceptional communication and relationship-building skills The ability to manage competing priorities in a fast-paced environment High emotional intelligence and professional resilience A genuine commitment to empowering vulnerable individuals and families Essential Requirements Current Queensland Working With Children Check (Blue Card) or ability to obtain Current Australian Driver's Licence Experience working in homelessness, housing, community services or a related human services sector Join us and be a part of transforming lives through compassion, support and practical solutions. What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: · Salary packaging up to $15,900 tax free $2,650 meal entertainment benefit. · Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. · Flexible working arrangements. · Access to EAP and health & wellness initiatives incl Fitness Passport · Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days) · Ongoing training and development opportunities that enhance on the job skills and proficiency. · Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. About us The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. How to apply If youâre passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
Case Manager
Joeys Company · Posted 18 days ago
About the role
Summary: As a Case Manager in Rockingham, Western Australia, you will play a vital role in supporting individuals and families in navigating social care services. This permanent, full-time position is ideal for entry-level candidates who are passionate about making a difference in the community. You will work collaboratively with clients to assess their needs, develop care plans, and connect them with appropriate resources, ensuring they receive the support necessary for their well-being. Responsibilities: Conduct assessments to identify clientsâ needs and develop tailored care plans. Coordinate and facilitate access to social care services and resources. Monitor and evaluate clientsâ progress, adjusting care plans as necessary. Provide emotional support and guidance to clients and their families. Maintain accurate and up-to-date case records and documentation. Collaborate with other professionals and agencies to ensure comprehensive care. Advocate for clientsâ rights and needs within the social care system. Qualifications: A relevant qualification in social work, psychology, or a related field is preferred. Experience in a social care or community service setting is advantageous but not essential. Strong communication and interpersonal skills to effectively engage with clients. Ability to work independently and as part of a team. Excellent organisational skills and attention to detail. A commitment to continuous professional development and learning.
Case Manager
Pope Recruitment Pty · Posted 19 days ago
About the role
Summary: We are seeking a highly organized and compassionate Case Manager to join our team. The Case Manager will be responsible for managing and coordinating the care of clients, ensuring that they receive the appropriate services and resources to meet their needs. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and have a strong commitment to client advocacy. Responsibilities: Conduct assessments of clientsâ needs and develop individualized care plans Coordinate and monitor the delivery of services and resources to clients Advocate for clients and ensure that their rights are protected Maintain accurate and up-to-date client records Collaborate with other professionals, such as healthcare providers and social workers, to ensure comprehensive care for clients Provide education and support to clients and their families Participate in case conferences and team meetings Monitor and evaluate the effectiveness of care plans and make adjustments as needed Qualifications: Bachelorâs degree in social work, psychology, or a related field Minimum of 2 years of experience in case management or a related field Knowledge of community resources and services Excellent communication and interpersonal skills Ability to work independently and as part of a team Strong organizational and time management skills Ability to maintain confidentiality and handle sensitive information Proficiency in Microsoft Office and electronic medical records systems
Case Manager
Stepping Stone House · Posted 19 days ago
About the role
At Stepping Stone House, we truly believe in empowering young people to achieve their dreams and thrive! Stepping Stone House is a not-for-profit charity that provides accommodation and personal development for children and young people aged 12-25 years old who through no fault of their own find themselves at risk of homelessness or unable to live at home. We have a foundation of building resilience through outdoor education and activities. We are seeking a Case Manager to join our team and make a meaningful difference in the lives of young people experiencing homelessness. This is an opportunity to use your skills, experience and passion to provide tailored support, build strong relationships and help young people work towards achieving their goals and greater independence. Youâll join a passionate and supportive team committed to creating positive outcomes for young people and making a lasting difference in their lives. Work with us and you will enjoy: Increase your take-home pay with generous not-for-profit salary packaging. Support for work-life balance through flexible work options and time off in lieu (where applicable). Invest in your wellbeing with an Employee Assistance Program and fitness & wellness discounts. Family-friendly benefits , including paid parental leave. Build your career with ongoing learning, leadership development and clear pathways for career progression What you will be doing â Key Responsibilities: Manage a case-load of young people with complex needs in our ITC and community programs Develop, implement and review case management plans and exit plans in line with DCJ and OCG standards. Collaborative creation of behavioural support and intervention plans and support the young peopleâs emotional and psychological growth as determined by their therapeutic and strength based individualised case management plans. Create an environment that facilitates learning, growth and change. Uphold the standards of care and the rights of young people as per Standards of Care Acting as an advocate for young people and facilitate meetings with external stakeholders to meet the needs of young people Ability to be on call after hours and on weekends on a rotating roster. Required Experience, Skills and Qualifications Degree in relevant social sciences (eg social work, psychology). Further relevant qualifications would be desirable. At least 2 yearsâ experience of case work within Out of Home Care Demonstrated evidence of working with young people with complex needs and the strategies used Demonstrated experience and/ or understanding of Trauma Informed Care and willingness to work within a therapeutic framework. Demonstrated skills in negotiation, problem solving, conflict resolution, difficult conversations and engagement with the young people to achieve positive outcomes Demonstrated skills and experience in designing, implementing and reviewing of case management strategies and case plans. Knowledge of legislative, governance and accreditation requirements for residential services In depth understanding of trauma based issues impacting young people in the Out of Home Care Working with Children Check certification, Drivers Licence and first aid certificate Effective management of relationships with external stakeholders Remuneration The position will be paid at SCHADS Level 5 â Pay Point dependent on experience and qualification level. Stepping Stone House is a Child Safe Organisation and puts the safety and welfare of our young people first in all the work we do. All safety checks will be prioritised through the recruitment process.
Case Manager
Mission Australia · Posted 24 days ago
About the role
Permanent role| 38 Hours per week $94,472 per annum Super Not for Profit Salary Packaging Location: Cootamundra NSW 2590 Make a meaningful difference to the lives of Australians in need! Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together weâre building hope and possibility for all. Find out more about us and our purpose . Your Opportunity Are you passionate about supporting victim-survivors of domestic and family violence? Do you want to make a meaningful impact in your local community? Join our dedicated team delivering the Integrated Domestic and Family Violence Services (IDFVS) program in Cootamundra NSW. As a Case Manager, you will provide specialist, trauma-informed case management to adult and child victim-survivors of domestic and family violence (DFV), with a focus on safety, empowerment, and long-term wellbeing. You will work within a multi-agency, integrated service model, collaborating with local partners to deliver flexible, culturally safe, and client-centred support. In addition to supporting victim-survivors, you will also play a role in engaging with people who use violence, where it is safe and appropriate to do so. This includes providing referrals to Menâs Behaviour Change Programs (MBCPs) and other relevant services, contributing to whole-of-family safety planning, and supporting accountability and behaviour change in line with the IDFVS model. Although this is not an identified position, we strongly encourage Aboriginal and Torres Strait Islander people to apply. Your key responsibilities will be: Conduct comprehensive risk and needs assessments using tools such as the DVSAT . Develop and implement individualised case plans in partnership with clients. Provide ongoing support, advocacy, and referrals to relevant services including legal, housing, health, and counselling. Engage with children and young people as clients in their own right, where appropriate. Support people using violence through information, referral, and coordinated safety planning, in collaboration with specialist services. Utilise brokerage funds to support client safety and wellbeing. Maintain accurate records and contribute to data reporting Participate in interagency collaboration, community education, and service promotion activities. Requirements for Success Relevant degree or Associate Diploma with relevant experience; or other appropriate qualification with relevant experience Demonstrated case management and intervention delivery skills Demonstrated experience working with people who have experienced trauma and an ability to provide culturally safe, inclusive, and person-centred support to individuals from diverse and marginalised communities, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, and LGBTQIA individuals. Experience working in the community service sector, particularly with DV or Justice and a thorough understanding of the impacts of violence within intimate partner relationships is desirable Understanding of Domestic & Family Violence, its complexities, and consequences, particularly as they affect Aboriginal Women and Children, and sensitivity to their needs. Knowledge and understanding of the criminal justice response to Domestic & Family Violence Good communication skills, particularly in negotiation, advocacy, and conflict resolution Current First Aid and CPR Certificate Current NSW Driving Licence Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work â every day you know youâre making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay ) Free external, confidential counselling and access to chaplaincy support Volunteering opportunities Opportunity to purchase additional annual leave · Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if youâre skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application , please email [email protected] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected] Find out more about a career with Mission Australia . How to apply Click âApplyâ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
Case Manager
CatholicCare Tasmania · Posted 25 days ago
About the role
CatholicCare Tasmania has a long-term commitment to respond to Family Violence in Tasmania and we are looking for an equally committed person to join our Safe Choices Team in Tasmania in the position of Case Manager. Based in Launceston Tasmania â 3 days per week, contracted to 30/06/2027 due to funding. About the Role: The role will provide case work including case planning, outreach, advocacy and referrals to those Safe Choices clients experiencing family violence who may require on-going support. This role will report directly to the regional Team Leader and Program Manager of Safe Choices. What you bring to the role: Tertiary qualifications in Social Work, Psychology, or other relevant discipline with experience in responding to Family Violence Demonstrated high level skills, knowledge and expertise appropriate to the provision of support to all people experiencing Domestic and Family Violence. Hold a current Working with Vulnerable Persons Registration, satisfactory national police check, and a current driverâs licence What we offer: Be a part of a team dedicated to supporting and improving Tasmanianâs individual, family and community wellbeing CatholicCare provides 4 Bonus Leave days per year during the Christmas and Easter period. Access to Non-For-Profit Salary Packaging Opportunities for training and on-going professional development Discounted private health insurance To apply: If you would like to apply, please submit your resume and a cover letter addressing each of the selection criteria below and let us know why you are the right person for the role (maximum 2 pages including cover letter). For more information, contract Bev on [email protected] Applications close: 14/10/2026 Selection Criteria 1. Demonstrated experience in service coordination and the application of case management principles and practice, including experience and understanding of risk and needs assessment frameworks and applications and managing a case load. 2. Demonstrated understanding of the needs of women and children escaping from Domestic and Family violence, including current legislation and knowledge of local, state and interstate support options and services. 3. Demonstrated analytical, verbal and written communication skills including report writing and maintaining case files 4. Demonstrated experience in exercising considerable initiative, discretion and professional judgement and accept personal responsibility within the full scope of the role 5. Proven ability to work within a team environment and network effectively, including resourcefulness and organisation skills. CatholicCare Tasmania is committed to safeguarding the interests of children and young people. We are committed to protecting children and young people from harm and require all applicants to undergo an extensive screening process prior to appointment. CatholicCare Tasmania is an equal employment opportunity employer and promotes and supports a family friendly workplace. The successful applicant must be eligible to work in Australia and will need to evidence their registration to Work with Vulnerable People and Police Check as part of the recruitment process.
Case Manager
EML · Posted 26 days ago
About the role
Why Join EML? An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported. Flexibility That Supports Your Life After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off , or A 9-day fortnight giving you more control over your time and work life balance. Grow With a Specialist Organisation Because personal injury is the only thing we do, EML offers one of the most stable and futureâfocused careers in the industry. Our deep expertise, purposeâdriven work and development pathways help you build a longâterm career in a field where your skills will always be in demand. EMLâs investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in peopleâs lives. Make a real difference in people's lives with EML Weâre now welcoming applications for Case Managers to join our supportive, purposeâdriven team in Tweed Heads . This is deeply meaningful work where your empathy, problemâsolving and commitment have a profound impact every single day. This is a full-time permanent opportunity, scheduled to commence on 2 November 2026. What Youâll Be Doing Managing a full portfolio of physical and psychological injury claims. Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers. Implementing proactive strategies to support timely recovery and returnâtoâwork outcomes. Collaborating with internal and external stakeholders to design personalised treatment and recovery plans. Navigating challenging conversations with confidence, empathy and resilience What Weâre Looking For Itâs ok if you havenât done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have⊠Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field? The ability to thrive in a fast paced, collaborative team? Good computer literacy with the ability to learn new systems? Strong communication, resilience and a customerâfirst mindset for effective rapportâbuilding? Creativity, curiosity and initiative when engaging with stakeholders? Why Youâll Love Being Part of EML Youâll enjoy a range of benefits designed to support your wellbeing, growth and success: Hybrid work options for better balance. Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities. Discounts at 350 retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners. Corporate wellbeing program , including gym and health insurance discounts. Comprehensive learning and development tailored to help you grow. More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families Company-wide celebration events that keep us connected. Annual incentive scheme regular salary reviews . Ready to Make an Impact? If you're looking for a purposeful, peopleâfocused career with stability, balance and a culture that celebrates you we would love to hear from you. Apply now and help people get their lives back.
Case Manager
EML · Posted 28 days ago
About the role
Why Join EML? An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported. Flexibility That Supports Your Life After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off , or A 9-day fortnight giving you more control over your time and work life balance. Grow With a Specialist Organisation Because personal injury is the only thing we do, EML offers one of the most stable and futureâfocused careers in the industry. Our deep expertise, purposeâdriven work and development pathways help you build a longâterm career in a field where your skills will always be in demand. EMLâs investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in peopleâs lives. Make a real difference in people's lives with EML Are you passionate about helping people get their lives back after injury or illness? As Australiaâs largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. Weâre now welcoming applications for a Case Manager to join our IfNSW team in Gosford on a Permanent - Fulltime basis. This is deeply meaningful work where your empathy, problemâsolving and commitment have a profound impact every single day. What Youâll Be Doing Managing a full portfolio of physical and psychological injury claims. Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers. Implementing proactive strategies to support timely recovery and returnâtoâwork outcomes. Collaborating with internal and external stakeholders to design personalised treatment and recovery plans. Navigating challenging conversations with confidence, empathy and resilience What Weâre Looking For Itâs ok if you havenât done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have⊠Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field? The ability to thrive in a fast paced, collaborative team? Good computer literacy with the ability to learn new systems? Strong communication, resilience and a customerâfirst mindset for effective rapportâbuilding? Creativity, curiosity and initiative when engaging with stakeholders? Why Youâll Love Being Part of EML Youâll enjoy a range of benefits designed to support your wellbeing, growth and success: Hybrid work options for better balance. Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities. Discounts at 350 retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners. Corporate wellbeing program , including gym and health insurance discounts. Comprehensive learning and development tailored to help you grow. More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families Company-wide celebration events that keep us connected. Annual incentive scheme regular salary reviews . Ready to Make an Impact? If you're looking for a purposeful, peopleâfocused career with stability, balance and a culture that celebrates you we would love to hear from you. Apply now and help people get their lives back.
Case Manager
EML · Posted 28 days ago
About the role
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY Weâre now welcoming applications for Case Managers to join our supportive, purpose â driven team in Tweed Heads . This is deeply meaningful work where your empathy, problem â solving and commitment have a profound impact every single day. As part of our interview process, shortlisted candidates will need to be available to attend a face-to-face group interview on 29 or 30 September and be available to commence work on 2 November 2026 . Why Join EML? An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported. Flexibility That Supports Your Life After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off , or A 9-day fortnight Giving you more control over your time and work life balance. Grow With a Specialist Organisation Because personal injury is the only thing we do, EML offers one of the most stable and future â focused careers in the industry. Our deep expertise, purpose â driven work and development pathways help you build a long â term career in a field where your skills will always be in demand. EMLâs investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in peopleâs lives. What Youâll Be Doing Managing a full portfolio of physical and psychological injury claims. Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers. Implementing proactive strategies to support timely recovery and return â to â work outcomes. Collaborating with internal and external stakeholders to design personalised treatment and recovery plans. Navigating challenging conversations with confidence, empathy and resilience What Weâre Looking For Itâs ok if you havenât done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have⊠Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field? The ability to thrive in a fast paced, collaborative team? Good computer literacy with the ability to learn new systems? Strong communication, resilience and a customer â first mindset for effective rapport â building? Creativity, curiosity and initiative when engaging with stakeholders? We want to hear from you! WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Case Manager & Case Management Associate - Expression of Interest
Toll Group · Posted 28 days ago
About the role
About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge â big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post â www.tollgroup.com Toll Global Logistics provide s sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services. Case Manager & Case Management Associates - Brisbane, Adelaide, Melbourne & Parramatta - Expression of Interest The Opportunity Due to ongoing growth within the business, we are looking to connect with Case Managers & Case Management Associates to join our Government & Defence team in our offices across Brisbane, Adelaide, Melbourne & Parramatta . You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation. As a Case Manager, your responsibilities will include: Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution. Expectation management ensuring Members and their families understand service scope and the relocation life cycle. Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators. Responding to routine telephone and email enquiries As a Case Management Associate, your responsibilities will include: Supporting our Case Managers in their work to relocate Australian Defence Force (ADF) Members & their families across Australia Deliver superior administrative support and excellent customer service to internal stakeholders G eneral Case Management administration Responding to routine telephone and email enquiries About you: Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel) The ability to interpret policy and legislation Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders Strong attention to detail & time management skills Proficiency in all Microsoft applications Mandatory: Must be an Australian Citizen or Permanent Resident Benefits: Flexible work options available Supportive team environment Full training provided What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you donât meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if youâre interested in this role but your past experience doesnât align perfectly then please talk to us â you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.