Customer Service Manager Jobs. Australia

Customer Service Assistant Manager 3IC » Blackwood, SA - and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer... Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders • Mon, 07 Sep • Drakes Supermarkets

Customer Service Team Leader 2IC » Lane Cove, Lane Cove Area - Customer Service Team Leader / 2IC Benefits Opportunity to step into a hands on leadership position Competitive salary with access to a bonus scheme Hybrid working arrangements once fully trained Free onsite parking and close to public transport Join a growing global healthcare organisation About the company Join a growing global healthcare organisation providing innovative products and solutions to healthcare professionals across Australia. With a collaborative culture and strong focus on customer experience, this is an opportunity to join an established team and continue developing your leadership experience. About the opportunity Working closely with the Customer Service Manager, this hands on 2IC position will support the day to day running of a fast paced Customer Service team within the medical device industry. You will remain actively involved in customer service and order management, supporting hospital customers with consignment stock and loan kits, while taking additional responsibility for coordinating workloads, mentoring team members, providing training and managing escalated issues. This is a great opportunity for an experienced Customer Service professional who enjoys being hands on and is ready to take the next step in their leadership career. Duties Coordinate daily team workloads and priorities Provide guidance, mentoring and training to team members Manage customer orders and enquiries while remaining hands on Coordinate consignment stock and loan kits for hospital customers Liaise with hospitals, warehouse and logistics teams to ensure timely delivery Support escalations and act as 2IC to the Customer Service Manager Skills and Experience Experience within a fast paced Customer Service or Order Management environment Healthcare or medical device industry experience highly regarded Experience supporting hospital customers, ideally across consignment stock and loan kits Previous mentoring, coaching or leadership experience ERP systems experience, ideally SAP and Salesforce Strong organisational and communication skills with the ability to manage competing priorities Culture Join a collaborative and supportive team within a growing healthcare organisation. The environment is fast paced and hands on, with a strong focus on teamwork, customer service and providing reliable support to healthcare customers. How to Apply Click apply or contact Jane Nichols on 02 8877 8714 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare including Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Our specialist areas include Medical Affairs & Life Sciences, Commercial, Business Operations & Infrastructure and Clinical Care. For more job opportunities, visit www.hpgconnect.com . • Fri, 18 Sep • Healthcare Professionals Group

Regional Manager, Customer Service APAC » Australia - Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain. The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members. Position Details Lead the next chapter of customer experience transformation across APAC At Lineage, we're building something different. Over the past two years, we've transformed traditional site-based customer service functions into a modern, integrated Customer Care model that now supports operations across Australia and is expanding throughout Asia Pacific. We've centralised customer service, order management, customer enquiries, onboarding, invoicing support and key customer-facing processes into a consolidated model supported by Salesforce Service Cloud, measurable customer outcomes and a growing Centre of Excellence. The foundations have been built. Now we're looking for a visionary leader to take the function to its next stage of evolution. As our Regional Manager, Customer Care - Asia Pacific , you'll lead a regional network spanning Australia, New Zealand, Singapore, Sri Lanka and Vietnam, shaping the future operating model, technology roadmap, organisational capability and customer experience strategy across a team of approximately 80-100 employees. This is a rare opportunity to inherit a function that has already delivered meaningful transformation and help define what best-in-class customer care looks like across one of the world's largest temperature-controlled logistics networks. About The Opportunity Reporting to the Vice President, Business Development - APAC, you'll be responsible for developing and executing the regional Customer Care strategy, ensuring the function continues to scale efficiently while delivering exceptional customer outcomes. You'll lead six regional customer care hubs across five countries and work closely with Operations, Business Development, Finance, Technology and Executive Leadership to drive consistency, capability and continuous improvement across the customer journey. This role is as much about business transformation as it is customer service leadership. You'll assess how technology, automation, AI, self-service tools and workforce design can work together to improve customer outcomes, create efficiencies and support future growth. Key Responsibilities Develop and execute the APAC Customer Care strategy and operating model. Lead and inspire a geographically dispersed team of approximately 80-100 customer care professionals. Directly manage regional Hub Leaders across Australia, New Zealand, Singapore, Sri Lanka and Vietnam. Evaluate organisational structure, workforce capability and technology investments to ensure scalable growth. Drive customer experience performance through measurable KPIs, CSAT outcomes, SLA achievement and continuous improvement initiatives. Build a Customer Care Centre of Excellence focused on standardisation, capability development, governance and innovation. Identify opportunities to automate, streamline and digitise customer interactions. Partner with Business Development to unlock revenue opportunities through customer engagement and inside sales capability. Ensure consistent customer experiences across all markets under a "One Team, One Standard, One Customer Experience" philosophy. Develop and manage budgets, business cases and investment priorities to support future growth. What We're Looking For We're less concerned about the industry you've come from and more interested in the transformation you've led. You may currently be leading customer care, customer service, customer operations, customer experience or contact centre functions within: Logistics and supply chain Transport or warehousing Freight forwarding Parcel delivery and postal services Distribution and industrial services Manufacturing B2B service environments Large-scale operational businesses undergoing customer service transformation You may have worked for organisations such as Australia Post, Toll, DHL, FedEx, Team Global Express, Linfox, Mainfreight or similar organisations where customer care has evolved into a strategic business capability. Most importantly, you'll bring experience: Leading large, multi-site customer service or customer operations teams. Delivering significant organisational transformation and change. Building scalable customer care frameworks and operating models. Implementing or optimising customer service technologies and CRM platforms. Driving measurable productivity, efficiency and customer experience improvements. Leading leaders across multiple locations and countries. Translating strategy into execution and outcomes. Influencing senior stakeholders and executive leadership teams. Balancing customer experience, commercial outcomes and operational efficiency. Why Lineage? Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world. Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply. • Fri, 18 Sep • Lineage Logistics

Parts Customer Service & Order Management Coordinator » Smithfield, Parramatta Area - Job Description Due to high demand of our services, we are seeking a Parts Customer Service & Order Management Coordinator to join our team. This is a fantastic opportunity for a customer-focused professional who enjoys building relationships, coordinating orders and working across multiple teams to deliver an outstanding customer experience. About the Role Reporting to the Parts Inside Sales Team Leader, you will play a key role in managing the end-to-end customer order lifecycle, from quote conversion and order processing through to delivery, payment follow-up and returns. You will be a key point of contact for our customers, ensuring enquiries are handled promptly, orders are processed accurately and customers are kept informed throughout the process. Working closely with our Sales, Warehouse, Purchasing, Finance, Logistics and Operations teams, you will help ensure orders are fulfilled accurately and on time. Key Responsibilities Provide professional, responsive and customer-focused service across all customer interactions. Respond to customer enquiries and requests, providing accurate information and effective solutions. Manage customer expectations by providing updates on order status, product availability and delivery timeframes. Process approved quotations into sales orders, ensuring pricing, product details, quantities and delivery requirements are accurate. Monitor daily order queues and prioritise activities to meet customer and operational requirements. Coordinate with internal teams to resolve order discrepancies, stock availability and delivery issues. Provide customers and internal teams with delivery documentation and consignment information. Process product returns, credits and associated documentation. Monitor customer accounts and follow up outstanding payments in line with company processes. Work closely with Purchasing and Warehouse teams to manage stock availability, backorders and order fulfilment. Liaise with Finance regarding account enquiries and credit management matters. Maintain accurate customer, order and transaction records. Identify opportunities to improve customer service and order processing efficiency. Contribute to a collaborative team environment and support colleagues where required. • Thu, 17 Sep • Konecranes

Business Administration Support » Brisbane CBD, Brisbane - Business Administration / Customer Service Support We are seeking a highly organised and detail-focused Business Administration / Customer Service Support professional to join our team in Brisbane. This role will operate across our offices in Acacia Ridge and Brendale and report directly the Customer Service Manager and is offered as a full time permanent position. The successful candidate will provide essential administrative and operational support to the business, ensuring accurate data management, documentation, reporting, invoicing and coordination across internal teams. You will work closely with administration, management and field-based teams to ensure business processes are completed efficiently and to a high standard. Key Responsibilities Demonstrate experience in customer service , including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email. Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer enquiries related to their bookings in an effective manner Provide day-to-day administrative and business support to the wider team. Maintain accurate customer, job and business records within company systems and CRM platforms. Process invoices, purchase orders and other administrative documentation with a high level of accuracy. Coordinate appointments, job bookings and scheduling requirements as required. Prepare, collate and maintain reports, spreadsheets and business documentation. Assist with data entry, record keeping and maintaining databases to ensure information is current and compliant. Monitor administrative tasks and follow up outstanding items to ensure deadlines and business requirements are met. Liaise with internal departments, customers, builders and external stakeholders to obtain and provide relevant information. Assist with resolving administrative queries and ensuring matters are followed through to completion. Maintain clear and accurate documentation to support field and office teams. Ensure confidential information is handled with tact, professionalism and discretion. Identify opportunities to improve administrative processes, systems and efficiencies. Provide general office and administrative support to the Business Administration Team Lead and wider business as required. Work collaboratively with team members while also managing tasks independently. About You The ideal candidate will have: Previous experience in business administration, office administration, business support or coordination (essential). Strong organisational skills and excellent attention to detail. Experience managing high volumes of administrative tasks and competing priorities. Strong data entry and document management skills. Experience working with CRM, database and web-based systems. Proficiency in Microsoft Office, particularly Outlook, Word and Excel. Excellent written and verbal communication skills. Strong time management skills and the ability to meet deadlines and business targets. Proven problem-solving and analytical skills. The ability to work calmly and accurately under pressure. A professional, reliable and proactive approach to work. The ability to work both independently and collaboratively within a team. What We Offer Competitive salary. A friendly, supportive and collaborative working environment. Staff benefits and discount programs with major retailers and stores. Comprehensive training through our in-house training programs. Opportunities to develop your administration and business support skills. Convenient on-site car parking. The opportunity to become an integral part of a growing and supportive team. Location: Brisbane – Acacia Ridge & Brendale Reporting to: Customer Service Manager Rentokil Initial Employee Testimonials "I have been with Rentokil Initial for 15 years and they have always been there and supportive of meso I have tried to carry that on as a manager myself." Deb Morris Customer Service Manager "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." Sierra Warrington Client Retention Manager • Thu, 17 Sep • Rentokil Initial

Business Administration Support » Acacia Ridge, Brisbane - Business Administration / Customer Service Support We are seeking a highly organised and detail-focused Business Administration / Customer Service Support professional to join our team in Brisbane. This role will operate across our offices in Acacia Ridge and Brendale and report directly the Customer Service Manager and is offered as a full time permanent position. The successful candidate will provide essential administrative and operational support to the business, ensuring accurate data management, documentation, reporting, invoicing and coordination across internal teams. You will work closely with administration, management and field-based teams to ensure business processes are completed efficiently and to a high standard. Key Responsibilities Demonstrate experience in customer service , including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email. Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer enquiries related to their bookings in an effective manner Provide day-to-day administrative and business support to the wider team. Maintain accurate customer, job and business records within company systems and CRM platforms. Process invoices, purchase orders and other administrative documentation with a high level of accuracy. Coordinate appointments, job bookings and scheduling requirements as required. Prepare, collate and maintain reports, spreadsheets and business documentation. Assist with data entry, record keeping and maintaining databases to ensure information is current and compliant. Monitor administrative tasks and follow up outstanding items to ensure deadlines and business requirements are met. Liaise with internal departments, customers, builders and external stakeholders to obtain and provide relevant information. Assist with resolving administrative queries and ensuring matters are followed through to completion. Maintain clear and accurate documentation to support field and office teams. Ensure confidential information is handled with tact, professionalism and discretion. Identify opportunities to improve administrative processes, systems and efficiencies. Provide general office and administrative support to the Business Administration Team Lead and wider business as required. Work collaboratively with team members while also managing tasks independently. About You The ideal candidate will have: Previous experience in business administration, office administration, business support or coordination (essential). Strong organisational skills and excellent attention to detail. Experience managing high volumes of administrative tasks and competing priorities. Strong data entry and document management skills. Experience working with CRM, database and web-based systems. Proficiency in Microsoft Office, particularly Outlook, Word and Excel. Excellent written and verbal communication skills. Strong time management skills and the ability to meet deadlines and business targets. Proven problem-solving and analytical skills. The ability to work calmly and accurately under pressure. A professional, reliable and proactive approach to work. The ability to work both independently and collaboratively within a team. What We Offer Competitive salary. A friendly, supportive and collaborative working environment. Staff benefits and discount programs with major retailers and stores. Comprehensive training through our in-house training programs. Opportunities to develop your administration and business support skills. Convenient on-site car parking. The opportunity to become an integral part of a growing and supportive team. Location: Brisbane – Acacia Ridge & Brendale Reporting to: Customer Service Manager Rentokil Initial Employee Testimonials "I have been with Rentokil Initial for 15 years and they have always been there and supportive of meso I have tried to carry that on as a manager myself." Deb Morris Customer Service Manager "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." Sierra Warrington Client Retention Manager • Thu, 17 Sep • Rentokil Initial

Customer Service Manager (Remote Communities) » North West Area, Cairns Region - What we are looking for We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community. What you will do: * Take the lead in managing yourself and your team delivering front line services, including work and travel planning to ensure regular community visits * Communicate effectively and sensitively with people from different cultural backgrounds, particularly First Nations peoples, having an awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander communities to facilitate improved service delivery and customer outcomes * Take responsibility for managing teams within the Housing Service Centre, including work planning, team management, application of financial and human resources delegations, workflow management within functional teams to ensure appropriate and efficient service delivery, and monitoring, analysing and reporting on key performance indicators. * Develop and maintain professional and productive relationships with stakeholders to facilitate improved customer outcomes and processes. * Manage Ministerial and high-level briefs and correspondence in response to complaints or complex issues. * Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations. Additional Employment Benefits: * Leave Entitlements: Employees are entitled to five weeks of annual leave per year, which includes a mandatory closure period over Christmas and New Year. * Regional and Remote Incentive: After six months of continuous employment, you will be eligible for a Regional and Remote Incentive payment of $3,750 (gross), which will continue to be paid every six months thereafter. * Locality Allowance: For staff based in Mount Isa, a fortnightly locality allowance is provided. This allowance is $45.80 for employees without dependants and $91.60 for those with dependants. * Join a supportive office environment that values teamwork and recognises leadership at every level. Resume including a cover letter (max 2 pages) detailing your transferrable skills is required. Applications to remain current for 12 months Job Ad Reference: QLD/701388/26 Closing Date: Saturday, 3 October 2026 • Thu, 17 Sep • Queensland Government

RETAIL MANAGER » Carmila, Isaac Area - Job Opportunity: Retail Manager (Full-Time) LDR Petroleum Pty Ltd. is seeking a dedicated and experienced Retail Manager to join our team at BP Fuel Station, located at 1 Music Street, Carmila, Qld 4739. We are looking for a reliable and motivated individual who is committed to managing the store efficiently on a long-term basis. If you are looking for a stable and rewarding career opportunity with a well-established company, we would love to hear from you! Duties and Responsibilities: Managing the fuel station branch and staff to deliver store objectives. Create a safe working environment for your team and customers. Be responsible for inventory management, stock takes, daily reconciliation, banking and other administrative duties as required. Ensure the customer experience is positive, leading to new opportunities and repeat business. Product selection and setting up prices by implementing competitive purchasing and pricing policies to reduce expenditure and increase sales. Markets products by advertising, sales promotion, and display plans; analyses operating and financial statements for profitability ratios. Ensure store operations and retail standards are implemented and maintained. Maintains store staff by recruiting, onboarding, orienting, and training new team members. Monitor and evaluate the overall performance of the store and of individual staff members to ensure service standards and goals are met. Prepare and control the store’s budget, aiming for minimum expenditure and efficiency. Control costs without compromising standards and customer service. Manage new stock deliveries and merchandise the store. Ensure occupational health and safety guidelines are always maintained and adhered to by the staff. Skills and Experience: The candidate must have at least one years’ experience in a similar role. A minimum Diploma level qualification is required. Proven ability to achieve sales, KPI’s & manage stock take. A true passion for retail & growing your retail management career Good communication skills Ability to work in a team and autonomously. Salary: $80,000 - $85,000 per annum plus superannuation Email: [email protected] • Wed, 16 Sep • LDR Petroleum Pty Ltd.

Community Manager » Shortland, NSW - in creating a culture of customer service, driving improvements, resolving challenges with compassion, and fostering...: Demonstrated experience in a customer-facing Operations or General Manager role in a similar or adjacent industry (e.g. Hospitality • Wed, 16 Sep • Aveo

Regional Manager, Customer Service APAC » North Melbourne, VIC - Laverton North, VIC - . Over the past two years, we've transformed traditional site-based customer service functions into a modern, integrated... customer service, order management, customer enquiries, onboarding, invoicing support and key customer-facing processes • Tue, 15 Sep • Lineage

Customer Service Manager » Port Kennedy, Rockingham Area - 2026-Sep-14 to 2026-Nov-14 SKILL MATCH RECRUIT PORT KENNEDY, WA CUSTOMER SERVICE MANAGER FULL-TIME PERMANENT Our client is a medium-sized migration agency dedicated to providing comprehensive immigration and visa services to individuals and corporations. With a strong commitment to excellence and a focus on client satisfaction, we have built a reputation for delivering successful outcomes to our clients. As part of our continued growth, we are seeking a Customer Service Manager to join our dynamic team. Job Summary: As the Customer Service Manager, you will play a pivotal role in ensuring our clients receive exceptional service and support throughout their migration journey. You will oversee a range of customer-focused tasks, incorporating elements of corporate services management to enhance our overall client experience. Key Responsibilities: 1.Team Leadership: Lead, mentor, and develop the team, ensuring they provide top-notch assistance and support to clients. 2.Client Engagement: Foster positive relationships with clients, understanding their needs and concerns, and ensuring their satisfaction throughout the migration process. 3.Operational Excellence: Streamline and optimize customer service processes and procedures to enhance efficiency and effectiveness. 4.Compliance: Ensure that all customer service activities comply with relevant laws, regulations, and industry standards, especially in the context of immigration services. 5.Corporate Services Integration: Incorporate elements of corporate services management to improve the client experience, such as facilities for in-person meetings, technology support for clients, and coordination with corporate clients. 6.Issue Resolution: Oversee the resolution of client inquiries, concerns, and complaints, working closely with other departments to address complex issues. 7.Stakeholder Collaboration: Collaborate with other departments, including corporate services, HR, and legal, to provide comprehensive support to clients and ensure a seamless migration process. 8.Reporting: Generate regular reports on customer service performance, client feedback, and key performance indicators for senior management. 9.Budget Management: Assist in managing budgets related to customer services and corporate services, ensuring cost-effectiveness while maintaining high-quality standards. 10.Technology Integration: Evaluate, implement, and manage technology solutions to enhance the client experience, such as customer relationship management (CRM) software and communication tools. 11.Facilities Management: Oversee facilities related to client meetings and interactions, ensuring a welcoming and professional environment. Qualifications & Experience: Proven experience in customer service management. Strong leadership and team management skills. Excellent interpersonal and communication skills. Knowledge of relevant immigration laws and regulations. Proficiency in technology and software related to customer service and CRM systems. Commitment to maintaining a positive client experience. Budget management expertise • Tue, 15 Sep • Skill Match Recruit

Store Manager (Customer Service) » Currumbin Waters, Gold Coast South - About the Role: Based in Currumbin , you will join forces with the Operations Manager and wider team in surrounding centres to enhance centre performance. You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives. If your strengths lie in brilliant customer service and stakeholder management, administration, operations , and people management , this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success. Key Responsibilities: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Managing a team, including time management, delegation, performance management, and conflict resolution. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. About You: FULL Driver’s license and car (required). Forklift license (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Strong conflict resolution knowledge and the ability to de-escalate situations. Proven ability in working towards sales targets and KPIs. Proficient at using technology and multitasking between different systems. Effective communication skills and be able to foster a team building environment. You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. The ability to work on a rotating roster, with every second Saturday from 9am-2pm. About Us: Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000 customers, and a highly acquisitive growth strategy. If you are looking to be part of a great company doing great things, we’d love to hear from you! Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company paid parental leave. Discounts on a range of storage services including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested • Tue, 15 Sep • National Storage

Customer Service Manager » Bungalow, QLD - Cairns, QLD - , and attention to detail at the highest standard. Position Available: We are hiring a FULL-TIME Customer Service Manager... to join our team. You will manage the customer service team, handle customer inquiries, and make sure our customers are happy. Ideal • Mon, 14 Sep • Summit Workforce

Customer Service Manager » Port Kennedy, WA - 2026-Sep-14 to 2026-Nov-14 SKILL MATCH RECRUIT PORT KENNEDY, WA CUSTOMER SERVICE MANAGER FULL-TIME PERMANENT... successful outcomes to our clients. As part of our continued growth, we are seeking a Customer Service Manager to join our dynamic team • Mon, 14 Sep • Skill Match Recruit

Full-Time Restaurant Manager » Bakery Hill, Ballarat - Landmark Hospitality Pty Ltd is looking for a qualified and experienced Full-Time Restaurant Manager to join our team. Salary Range – $80,000 – $85,000 Business Location – Golden Point, VIC 3350 Occupation - Full-Time Restaurant Manager Responsibilities Planning menus in consultation with Chefs to ensure quality, variety, and cost efficiency Planning, organising, and overseeing special functions and events Coordinating and supervising kitchen and dining room operations Ensuring strict compliance with food safety standards and sanitary regulations Arranging purchasing, ordering, and pricing of food and supplies in line with budgetary requirements Ordering ingredients in appropriate quantities to meet operational demands Maintaining accurate records of stock levels, purchases, and financial transactions Working closely with management to meet revenue, cost control, and profitability objectives Ensuring dining facilities comply with health regulations and maintain a clean, functional, and presentable environment Managing customer service operations, including handling enquiries, complaints, and feedback Conferring with customers to assess satisfaction with meals and service and implementing improvements where required Recruiting, training, rostering, and supervising staff Taking reservations, greeting guests, and assisting with service operations when required Skills, Qualifications & Experience Relevant qualification in Hospitality Management or a related field (Certificate III, IV, Diploma or higher), or equivalent industry experience Relevant full-time experience in a restaurant or café management role Proven ability to manage daily restaurant operations, including staff supervision, rostering, and performance management Sound knowledge of food safety, hygiene, WHS, and Australian hospitality regulations Strong skills in budgeting, stock control, ordering, and financial record-keeping Excellent customer service, communication, and problem-solving skills in a fast-paced hospitality environment How to Apply Interested candidates are invited to submit their resume outlining their relevant experience and qualifications. Please include a current resume; three current referees would be required. Email your CV to [email protected] • Mon, 14 Sep • Landmark Hospitality Pty Ltd

Store Manager (Customer Service) » Herdsman, Stirling Area - About the Role: Based in Osborne Park , you will join forces with the Operations Manager and wider team in surrounding centres to enhance centre performance. You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives. If your strengths lie in brilliant customer service and stakeholder management, administration, operations , and people management , this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success. This position features a predictable, fortnightly alternating roster: Week 1: Monday to Friday | 8:00am – 5:00pm (5-day week). Week 2: Monday, Tuesday, Thursday, and Friday | 8:00am – 5:00pm, Wednesday | RDO (Off), and Saturday | 9:00am – 2:00pm (5-day week). Key Responsibilities: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Managing a team, including time management, delegation, performance management, and conflict resolution. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. About You: FULL Unrestricted driver’s license and car (required). The ability to work on a rotating roster, with every second Saturday from 9am-2pm. Forklift license (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Strong conflict resolution knowledge and the ability to de-escalate situations. Proven ability in working towards sales targets and KPIs. Proficient at using technology and multitasking between different systems. Effective communication skills and be able to foster a team building environment. You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. About Us: Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000 customers, and a highly acquisitive growth strategy. If you are looking to be part of a great company doing great things, we’d love to hear from you! Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company paid parental leave. Discounts on a range of storage services including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested • Mon, 14 Sep • National Storage

Assistant Manager, Customer Service » The Rocks, Sydney - At ICC Sydney, Australia’s leading convention, exhibition and entertainment precinct, we’re more than just a world class venue and brand – we’re a community of passionate professionals dedicated to putting our people first. As part of our close-knit team, you’ll help deliver unforgettable events and experiences in a space that fosters creativity and collaboration. The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney, as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes the architectural landmark – The Cutaway, as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo, The Cutaway is a premium stage for festivals, immersive experiences, corporate launches, exhibitions, gala dinners and creative industry showcases – making it an extraordinary location for our team members to work. We prioritise inclusivity and support, creating an environment where every team member can thrive. If you need any adjustments during the recruitment process, don’t hesitate to reach out to our team at [email protected] or call 02 9215 7188. You can also connect with one of our internal diversity streams for additional support. About this opportunity: Join ICC Sydney as our next Assistant Manager, Customer Services, stepping into a pivotal leadership role where you will drive operational excellence, coach frontline teams, and ensure every client and visitor enjoys a seamless, memorable experience at world-class events. We are seeking a dynamic professional with strong communication, stakeholder management, and problem-solving skills, who thrives in fast-paced environments and is passionate about delivering high-end customer service while fostering a culture of collaboration and continuous improvements. Provide day-to-day leadership, coaching, and operational support to Customer Services Supervisors and frontline teams to ensure exceptional service delivery at events. Oversee event-day operations including crowd flow, usher placement, rostering, and venue presentation, ensuring a safe, efficient, and welcoming environment for clients and visitors. Support recruitment, onboarding, training, and performance management to maintain high standards and team capability. Liaise with internal stakeholders (Event Delivery, Security, Reception, Event Planning) and external partners to coordinate resources and logistics for successful event execution. Monitor and manage customer enquiries or complaints, escalating complex issues as needed and ensuring timely, effective resolutions. Assist with labour planning, cost control, and resource allocation to align with event requirements and budget targets. Promote and uphold ICC Sydney’s values, behaviours, and safety standards, contributing to a positive, inclusive, and high-performing team culture. Required Skills & Experience: Current knowledge of hospitality, convention and exhibition industry Strong Customer Service skills and the ability handle difficult situations People Management and able to have tough conversations Working knowledge of MS Office suite including Word, Excel, PowerPoint, Outlook, Copilot Ability to manage multiple tasks and prioritise work Ability to work under pressure and meet deadlines High standard of communications skills Ability to influence and negotiate with key stakeholders Excellent personal presentation Well organised with attention to detail Proven ability to use initiative and be solutions driven Valid working rights in Australia. You must be 18 years or over. Why ICC Sydney? ICC Sydney offers more than just a job – we provide the chance to be part of something extraordinary. We create world class experiences while fostering a collaborative, inclusive culture where your ideas and skills are valued. As part of our team, you’ll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including: Free and fresh daily meals. Heavily discounted car parking and dry cleaning. Additional and generous leave opportunities including paid wellbeing leave, volunteer leave and parental leave. Purchased leave, novated leasing and salary sacrificing options. Access to exclusive health insurance offers and an executive superannuation arrangement. Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations. Access to discounted or complimentary event tickets. A coffee and pastry on us, on your birthday. Regular professional development and learning opportunities. We encourage your work life balance and offer flexibility to suit you. As an international company, Legends Global can offer future career opportunities throughout our global network of venues. CBD location close to public transport and in the heart of the Darling Harbour precinct. ICC Sydney is committed to prioritising equitable, sustainable and innovative practices for all team members and visitors. This includes people with all abilities, First Nations Peoples, people across all generations, LGBTQIA individuals, new Australians, parents and carers, and families of all structures. Our diverse, passionate team drives a culture of collaboration, inclusion and service excellence. What to expect next: If this sounds like the right role for you, we look forward to receiving your application. At ICC Sydney, we trust your resume covers your skills, but we’re also looking for like-minded passionate, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview. To be eligible for employment you must have valid working rights in Australia. Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process. Join us at ICC Sydney, where you can bring your best, whole self to a team that truly puts people first. • Sat, 12 Sep • International Convention Centre Sydney

Store Manager (Customer Service) » Herdsman, Stirling Area - About the Role: Based in Osborne Park , you will join forces with the Operations Manager and wider team in surrounding centres to enhance centre performance. You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives. If your strengths lie in brilliant customer service and stakeholder management, administration, operations , and people management , this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success. This position features a predictable, fortnightly alternating roster: Week 1: Monday to Friday | 8:00am – 5:00pm (5-day week). Week 2: Monday, Tuesday, Thursday, and Friday | 8:00am – 5:00pm, Wednesday | RDO (Off), and Saturday | 9:00am – 2:00pm (5-day week). Key Responsibilities: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Managing a team, including time management, delegation, performance management, and conflict resolution. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. About You: FULL Unrestricted driver’s license and car (required). Forklift license (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Strong conflict resolution knowledge and the ability to de-escalate situations. Proven ability in working towards sales targets and KPIs. Proficient at using technology and multitasking between different systems. Effective communication skills and be able to foster a team building environment. You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. About Us: Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000 customers, and a highly acquisitive growth strategy. If you are looking to be part of a great company doing great things, we’d love to hear from you! Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company paid parental leave. Discounts on a range of storage services including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested • Fri, 11 Sep • National Storage

Customer Service Manager » Nundah, QLD - opportunity for a dedicated Customer Service Manager is now available at our Nundah QLD office. Your role will be to focus... to a respectful, fair, and engaging recruitment process. Customer Service Manager Nundah, QLD, AU, 4012 AU About Sonic • Thu, 10 Sep • Demant

Full-Time Restaurant Manager » South Yarra, Stonnington Area - ELPIET MEDIA PTY LTD T/A COSI Bar Ristorante is seeking a qualified and experienced full-time Restaurant Manager to join our growing team Salary Range - $75,000 - $85,000 Business Location - South Yarra, VIC 3141 Responsibilities Planning menus in consultation with Chefs to ensure quality, variety, and cost efficiency Planning, organising, and overseeing special functions and events Coordinating and supervising kitchen and dining room operations Ensuring strict compliance with food safety standards and sanitary regulations Arranging purchasing, ordering, and pricing of food and supplies in line with budgetary requirements Ordering ingredients in appropriate quantities to meet operational demands Maintaining accurate records of stock levels, purchases, and financial transactions Working closely with management to meet revenue, cost control, and profitability objectives Ensuring dining facilities comply with health regulations and maintain a clean, functional, and presentable environment Managing customer service operations, including handling enquiries, complaints, and feedback Conferring with customers to assess satisfaction with meals and service and implementing improvements where required Recruiting, training, rostering, and supervising staff Taking reservations, greeting guests, and assisting with service operations when required Skills and Qualifications Skills, Qualifications & Experience Relevant qualification in Hospitality Management or a related field (Certificate III, IV, Diploma or higher), or equivalent industry experience Relevant full-time experience in a restaurant or café management role Proven ability to manage daily restaurant operations, including staff supervision, rostering, and performance management Sound knowledge of food safety, hygiene, WHS, and Australian hospitality regulations Strong skills in budgeting, stock control, ordering, and financial record-keeping Excellent customer service, communication, and problem-solving skills in a fast-paced hospitality environment How to Apply Interested candidates are invited to submit their resume outlining their relevant experience and qualifications. Please include a current resume, three current referees would be required. Email your CV to [email protected] • Wed, 09 Sep • ELPIET MEDIA PTY LTD T/A COSI Bar Ristorante

Muffin Break Coolalinga Central - Barista » Northern Territory, Australia - POSITION TITLE: BARISTA COMPANY : Muffin Break Coolalinga Central JOB TYPE: Full - time SALARY : $67,000 - $77,000 POSITION DESCRIPTION: The purpose of your position description is to help you understand your role in Muffin Break. It tells you why your job is important and what tasks, skills and attributes are expected of you. It will also help you to talk to your franchisee/manager about what training you might need and how your progress and performance is going to be measured. PRIMARY RESPONSIBILITIES: 5 Star Service: 1. Always be friendly and helpful to all customers by: Advising customers on products Advising customers on special offers and promotions Advising customers on espresso coffee styles 2. Does whatever it takes in answering customers questions 3. Serve customers according to 5 Star Service using BLAST 4. Educate customers about the Muffin Break exclusive coffee blend 5. Suggests ways to continually improve customer service with manager Safety and Security: Ensures food safety is actively monitored Ensures the espresso machine workstations is clean inside and out, is hygienic and free from clutter Carries out all tasks in a safe manner Accurately record hours worked on a daily basis Reports maintenance issues to the immediate supervisor Operations: Prepares coffee orders following Muffin Break presentation standards Ensures that displays are full, clean, tidy and well presented at all times Carries out all tasks according to Muffin Break espresso coffee procedures Monitors coffee quality Ensures extraction is correct at all times and the grinder is adjusted accordingly Ensure all WHS protocols are carried out Teamwork : Communicates with other team members to ensure adequate stock levels Acts professionally at all times, while encouraging the Muffin Break values and behaviours Actively seeks opportunities to help other team members Performs other duties as reasonably requested Performance Standards: Completion of all Safety Culture modules, including Barista Accreditation Program Achievement of Operational Standards including coffee guidelines • Wed, 09 Sep • Muffin Break Coolalinga Central

Retail Manager » Hassall Grove, Blacktown Area - About the Role Nilkanth Australia Pty Ltd, trading as Friendly Grocer Hassall Grove, is seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of our busy supermarket. The successful candidate will be responsible for managing staff, stock, customer service, sales performance and operational standards while ensuring the store operates efficiently and profitably. Key Responsibilities Manage the day-to-day operations of the supermarket and ensure efficient store performance. Recruit, train, supervise and coordinate retail staff, including preparation of staff rosters. Monitor stock levels, arrange purchasing and replenishment, and liaise with suppliers. Maintain appropriate product displays, pricing, promotions and merchandising standards. Monitor sales performance, operating costs and store budgets and assist with financial reporting. Ensure high standards of customer service and promptly address customer enquiries and complaints. Implement procedures relating to cash handling, stock control and loss prevention. Ensure compliance with workplace health and safety, food safety and other applicable store procedures. Analyse sales and inventory information to identify opportunities to improve store performance. Coordinate promotional activities and implement strategies to increase sales and customer engagement. Skills and Experience Minimum 1 year of relevant experience in retail management or a closely related supervisory/management role . Relevant qualification in business, retail management, management or a related field is desirable. Strong staff management and leadership skills. Good understanding of stock control, merchandising and supermarket/retail operations. Strong communication, organisational and customer-service skills. Ability to manage competing priorities in a busy retail environment. What We Offer Full-time ongoing position. Salary of $80,000–$85,000 superannuation . Stable employment with an established local supermarket. Supportive working environment with responsibility for overall store operations. How to Apply Please submit your current resume together with a brief cover letter outlining your relevant retail management experience. • Wed, 09 Sep • NILKANTH AUSTRALIA PTY LTD

Store Manager (Customer Service) » Brisbane CBD, Brisbane - About the Role: Based in Capalaba , you will join forces with the Operations Manager and wider team in surrounding centres to enhance centre performance. You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives. If your strengths lie in brilliant customer service and stakeholder management, administration, operations , and people management , this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success. This position features a predictable, fortnightly alternating roster: Week 1: Monday to Friday | 8:00am – 5:00pm (5-day week) Week 2: Tuesday to Friday | 8:00am – 5:00pm & Saturday | 9:00am – 2:00pm (5-day week with Monday off!) Key Responsibilities: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Managing a team, including time management, delegation, performance management, and conflict resolution. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. About You: FULL Unrestricted driver’s license and car (required). Forklift license (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Strong conflict resolution knowledge and the ability to de-escalate situations. Proven ability in working towards sales targets and KPIs. Proficient at using technology and multitasking between different systems. Effective communication skills and be able to foster a team building environment. You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. About Us: Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000 customers, and a highly acquisitive growth strategy. If you are looking to be part of a great company doing great things, we’d love to hear from you! Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company paid parental leave. Discounts on a range of storage services including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested • Tue, 08 Sep • National Storage

Customer Service Assistant Manager 3IC » Torrensville, West Torrens Area - Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Torrensville store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! • Tue, 08 Sep • Drakes Supermarkets

Customer Service Assistant Manager 3IC » Angle Vale, Playford Area - Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Angle Vale store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! • Tue, 08 Sep • Drakes Supermarkets

Customer Service Assistant Manager 3IC » Newton, Campbelltown Area - Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Newton store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! • Tue, 08 Sep • Drakes Supermarkets

Customer Service Assistant Manager 3IC » Blackwood, Mitcham Area - Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Blackwood store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! • Tue, 08 Sep • Drakes Supermarkets

Customer Service Assistant Manager 3IC » Northfield, Port Adelaide Area - Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Lightsview store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! • Tue, 08 Sep • Drakes Supermarkets

Customer Service Manager » Victoria, Australia - Geelong, VIC, Full Time, Customer Service Vacancy Listing Dates 8/09/2026 to 6/10/2026 Please Quote Reference Number 18404 Skilled Customer Service Manager required Full time opportunity Join a reputable, Australian-owned company with strong industry presence Makkim Pty Ltd (trading as Australian Environmental Cleaning Service) is an established commercial cleaning business with a large team of cleaning professionals delivering services to commercial, retail, government, public, sporting, manufacturing, education and health facilities across Victoria. We are seeking an experienced and organised Customer Service Manager who can lead a team, communicate effectively with clients and operational staff, and take responsibility for service quality. The ideal candidate will be professional, solutions-focused and committed to continuous improvement. Duties and Responsibilities: Develop, implement and review customer service policies, procedures and service standards Manage and improve the efficiency of customer service operations Provide leadership, direction and support to customer service team members Assist with the recruitment, training, supervision and performance management of customer service staff Plan and implement after-sales services to improve customer satisfaction and service performance Liaise with customers, management and operational departments to resolve service issues Monitor customer feedback, address complaints and maintain strong client relationships Skills, Experience and Qualifications Required: Diploma or higher qualification in a relevant field At least two years of relevant experience in customer service management Experience in the commercial cleaning industry is preferred Strong leadership, communication and problem-solving skills Ability to manage staff and collaborate across business functions; a current driver's licence is preferred Why join AECS?: Competitive salary of $80,000 - $85,000 per annum plus superannuation Leadership role within an established commercial cleaning business Collaborative and supportive work environment Apply now through our online application form. • Tue, 08 Sep • Australian Environmental Cleaning Services

Customer Service Assistant Manager 3IC » Torrensville, SA - Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating... looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the • Mon, 07 Sep • Drakes Supermarkets

Customer Service Assistant Manager 3IC » Northfield, SA - and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer... Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders • Mon, 07 Sep • Drakes Supermarkets

Customer Service Manager » West Melbourne, VIC - Placed.au is looking for a full-time Customer Service Manager for our client in West Melbourne, Victoria. This role... is responsible for leading customer-facing teams across company-owned and franchised locations, developing customer service • Mon, 07 Sep • Placed.au

Customer Service Assistant Manager 3IC » Newton, SA - and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer... Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders • Mon, 07 Sep • Drakes Supermarkets

Customer Service Assistant Manager 3IC » Angle Vale, SA - and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer... Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders • Mon, 07 Sep • Drakes Supermarkets

Customer Service Assistant Manager 3IC » Blackwood, SA - and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer... Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders • Mon, 07 Sep • Drakes Supermarkets

Customer Service Assistant Manager » Hallett Cove, Marion Area - Exciting Career Opportunity Attractive remuneration and 10% in-store discount for you and your family Permanent full-time position Full on-the-job training and support provided About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Hallett Cove store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! • Mon, 07 Sep • Drakes Supermarkets

Subway (Store Manager) » Caboolture, Caboolture Area - Position Title: Subway Store Manager, Subway Caboolture Location: Corporate Park Estate, 1 Lear Jet Dr &, 1 Aerodrome Rd, Caboolture QLD 4510 Employment Type: Full-Time Salary: $75,000- $85,000 per annum plus superannuation About the Role We are seeking an experienced and motivated Store Manager to oversee the day-to-day operations of our busy Subway restaurant. The successful candidate will be responsible for ensuring efficient restaurant operations, maintaining high standards of customer service and food quality, and leading a team in a fast-paced environment. Key Responsibilities Plan, organise and coordinate the daily operations of the restaurant. Manage and supervise staff, including recruitment, training, rostering, and performance management. Ensure excellent customer service standards are maintained at all times. Oversee food preparation and presentation to ensure compliance with Subway standards and food safety requirements. Monitor inventory levels, place orders, and maintain adequate stock supplies. Manage restaurant budgets, cash handling procedures, banking, and financial reporting. Analyse sales performance and implement strategies to improve profitability and operational efficiency. Ensure compliance with workplace health and safety, food hygiene, and relevant regulatory requirements. Resolve customer concerns and complaints in a professional and timely manner. Liaise with suppliers and service providers to ensure uninterrupted restaurant operations. Implement promotional activities and local store marketing initiatives to increase sales and customer engagement. Monitor labour costs and productivity to achieve business objectives. Skills and Experience At least 1 year of relevant management experience in a restaurant, cafe, fast-food, or hospitality environment, or a relevant qualification. Strong leadership and team management skills. Experience with staff rostering, inventory control, and financial management. Sound knowledge of food safety and workplace health and safety requirements. Excellent communication and customer service skills. Ability to work under pressure and manage competing priorities in a fast-paced environment. Benefits Competitive salary package. Career development and advancement opportunities. Supportive team environment. Ongoing training and professional development. To apply, please submit your resume and a cover letter outlining your suitability for the position. • Mon, 07 Sep • Subway/SST Family Trust

Customer Service Assistant Manager » Hallett Cove, SA - store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant...: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm • Sun, 06 Sep • Drakes Supermarkets

Mobile Mechanics » Wingfield, Port Adelaide Area - Mobile Mechanics - Wingfield, SA Competitive base rate lucrative bonus structure Ongoing training, development and genuine career progression Work autonomously with an established customer base and ongoing training About the company Our client is a leading mobile automotive service provider, delivering servicing, repairs and diagnostics directly to customers. With a strong focus on autonomy, training and career development, the business offers mechanics the opportunity to build their skills while working independently on the road. About the role Just Automotive Recruitment is searching for Mobile Mechanics to provide professional mobile servicing, repairs and diagnostics across a range of vehicle makes and models. Duties Perform mobile servicing, repairs and diagnostics across various makes and models Diagnose faults and complete quality mechanical repairs Prepare customer quotes and invoices Collect customer payments and maintain excellent customer service Manage daily jobs independently with limited supervision Skills and experience Qualified Motor Mechanic with relevant trade qualification Valid manual driver’s licence or willingness to obtain one Strong mechanical knowledge and technical aptitude Excellent organisation and time-management skills Strong customer service and computer skills Benefits Up to $140K PA including bonuses Ongoing training, development and genuine career progression 8am–4:06pm, with approved overtime paid at award rates How to Apply If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today. Not the job you are after? For more Mobile Mechanics jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au SCR-danny-bazylewicz • Sat, 05 Sep • Just Automotive Recruitment

Mobile Mechanics » Molendinar, Gold Coast - Mobile Mechanics - Molendinar, QLD Competitive base rate lucrative bonus structure Ongoing training, development and genuine career progression Work autonomously with an established customer base and ongoing training About the company Our client is a leading mobile automotive service provider, delivering servicing, repairs and diagnostics directly to customers. With a strong focus on autonomy, training and career development, the business offers mechanics the opportunity to build their skills while working independently on the road. About the role Just Automotive Recruitment is searching for Mobile Mechanics to provide professional mobile servicing, repairs and diagnostics across a range of vehicle makes and models. Duties Perform mobile servicing, repairs and diagnostics across various makes and models Diagnose faults and complete quality mechanical repairs Prepare customer quotes and invoices Collect customer payments and maintain excellent customer service Manage daily jobs independently with limited supervision Skills and experience Qualified Motor Mechanic with relevant trade qualification Valid manual driver’s licence or willingness to obtain one Strong mechanical knowledge and technical aptitude Excellent organisation and time-management skills Strong customer service and computer skills Benefits Up to $140K PA including bonuses Ongoing training, development and genuine career progression 8am–4:06pm, with approved overtime paid at award rates How to Apply If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today. Not the job you are after? For more Mobile Mechanics jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au SCR-danny-bazylewicz • Sat, 05 Sep • Just Automotive Recruitment

Mobile Mechanics » Kwinana Area, Perth Region - Mobile Mechanics - Kwinana, WA Competitive base rate lucrative bonus structure Ongoing training, development and genuine career progression Work autonomously with an established customer base and ongoing training About the company Our client is a leading mobile automotive service provider, delivering servicing, repairs and diagnostics directly to customers. With a strong focus on autonomy, training and career development, the business offers mechanics the opportunity to build their skills while working independently on the road. About the role Just Automotive Recruitment is searching for Mobile Mechanics to provide professional mobile servicing, repairs and diagnostics across a range of vehicle makes and models. Duties Perform mobile servicing, repairs and diagnostics across various makes and models Diagnose faults and complete quality mechanical repairs Prepare customer quotes and invoices Collect customer payments and maintain excellent customer service Manage daily jobs independently with limited supervision Skills and experience Qualified Motor Mechanic with relevant trade qualification Valid manual driver’s licence or willingness to obtain one Strong mechanical knowledge and technical aptitude Excellent organisation and time-management skills Strong customer service and computer skills Benefits Up to $140K PA including bonuses Ongoing training, development and genuine career progression 8am–4:06pm, with approved overtime paid at award rates How to Apply If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today. Not the job you are after? For more Mobile Mechanics jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au SCR-danny-bazylewicz • Sat, 05 Sep • Just Automotive Recruitment

Customer Service Assistant Manager 3IC » Fulham, West Torrens Area - Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While we’ve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, we’re committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Fulham Gardens store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! • Sat, 05 Sep • Drakes Supermarkets

Customer Service - Group Customer Experience Manager » Hendra, Brisbane - Group Customer Experience Manager Department Customer Experience Reports directly to State Manager reports indirectly to National Operations Manager Number of reporting relationships 2 Employing entity Capital Transport and Logistics Group Pty Ltd authority to act This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager. Number of staff reporting directly to this position 1 - 5 Number of staff reporting indirectly to this position 20 Critical relationships (internal) National Operations Manager State Manager Customer Experience Department Courier Department Taxi Trucks Department Fleet Management Department Sales and Account Management Department Administration Department Fleet Management Department Contracts Department HR and HSEQ Department Critical relationships (ExTErnal) Existing clients Existing Sub-contractor Position Summary As the Group Customer Experience Manager, you will report directly to the State Manager and indirectly to the National Operations Manager. You are responsible for effectively managing the daily operations of the Customer Experience Department. You must also ensure that all incoming calls to the business, and all query and informative telephone calls to clients, are made within the national KPI timeframes and are in accordance with the Customer Service Standard Operating Procedures (SOP). You must provide leadership, support and guidance to the Customer Experience team and minimise client attrition through providing superior service. You have the responsibility to ensure the entire Customer Experience Department is adequately trained in all Company Policies, including but not limited to, manual handling, dangerous goods and chain of responsibility. It is imperative you stay up to date with any changes to legislation and/or Company policies that directly impact the Customer Experience Department and/or booking requirements and ensure these changes are communicated to your staff. 1. Key Responsibilities and Tasks 1.1 Performance measures and key peformance indicators (KPI) You must ensure you meet the following Department and individual performance measures and KPIs: Performance Measure Benchmarked KPI Number of inbound telephone calls to be answered by the Department within 3 rings (i.e. 7 seconds) At least 90% of inbound calls Total booking errors Booking errors must not exceed 1.5% of total bookings per day Number of inbound telephone calls handled outside the Department per day Must not exceed 5% of total inbound calls per day (unless the Department is short-staffed or there is an overflow in Department workload) Average number of client calls handled per hour per day (incoming and outgoing) Average of 15 client calls per hour, per day Average call handling time Does not exceed 1 minute and 50 seconds (ie. 110 seconds) Number of re-queued telephone calls 0 calls Total number of long abandoned telephone calls per day for the Department Must not collectively exceed a maximum of 2% of total number of calls per day 1.2 Customer Experience and client bookings Ensure the Department provides superior customer service to clients at all times. All phone calls must be answered with “Welcome to Capital, this is [name]” Ensure the required information is captured on all telephone bookings including but not limited to: Type and number of goods; Dimensions; Weight; and Special delivery instructions (if they apply). If you identify that your staff are not capturing the abovementioned information on all bookings, you must provide them with additional training and/or performance manage them accordingly Ensure that all bookings are taken in line with the Company Manual Handling Policy. You must ensure that you take all reasonable steps to ensure no bookings that pose a hazardous manual handling risk and are entered into the Transport Management System (TMS). You must review any escalation made to you where your staff are unsure on whether they need to book an assist Consider the requirements of each job, including the environment the sub-contractor will be exposed to and apply suitable control measures to the booking, including but not limited to specialised equipment, manual handling equipment, detailed instructions and/or an assist Ensure that Dangerous Goods bookings are made in line with the Company Dangerous Goods Policy. Ensure that client rings backs are being performed in line with Customer Service SOPs and Company Policy Ensure the customer mobile number or email address is entered into the application TMS fields, when booking a job for a United System Notification (‘UNS”) customer. Review Proofs of Condition (POC) provided by drivers and contact them if the quality of the photo is not at the required standard (i.e. too dark, blurry, hard to read etc.). You must coach our contractors on how to improve the image and capture the relevant information. Ensure your department staff are actioning and resolving all client enquiries within 24 hours of receipt. If a client query if escalated to you, you must action it within 24 hours of receipt of the escalation and ensure the client is informed of any progress. You are required to liaise with the relevant Departments, clients and sub-contractors, where necessary Where required, you must transfer telephone calls to the appropriate person, which may include the relevant Account Manager. When doing this, you must ensure that all relevant information received is accurately passed on to the appropriate person. In no circumstances are you to simply transfer the call without communicating the relevant information Ensure the Customer Experience Teams manage clients with customised service level agreements in line with KPI’s outlined within the agreement and in conjunction with department SOP’s. You are required to liaise with the appropriate Account Manager, Line Manager and/or State Manager to accommodate and approve any changes in the service requirements outside of the agreement or standard company practices 1.3 managerial responsibilities Be an escalation point for the resolution of high level queries and issues, which includes but is not limited to: Client complaints; Lost goods; and Location of the driver etc. Provide support and guidance to the entire Customer Experience Department. You must ensure all new staff are adequately trained and confirm that their performance is meeting the required standards at all times. Training must include but is not limited to: Customer service; Telephone bookings; TMS (including basics of entering, viewing and cancelling a booking); Service Types; Escalation of issues; Dangerous Goods; Manual Handling; Company Systems such as Machship and Ilogix; Website and email bookings; Leadership and Management; and On-demand training (i.e. required where you identify a staff member’s gap in knowledge in real time). Effectively manage the human resources of the Customer Service Department by: Training, managing and motivating employees to deliver a high quality service to our clients; Ensuring that all conversations relating to an employee’s performance or conduct and any instances of poor performance or conduct are documented in writing. Documentation must include the date of the conversation, what was discussed and the employee’s response; Maintaining up-to-date file notes in the employee’s file; Providing verbal warnings, written warning letters and/or termination letter to the employee where advised by HR; Conducting Performance Development Reviews (“PDR’s”) for all your direct reports. During the PDR, you are required to assess and identify areas for development and further training and address any areas of concern in regards to the employee’s performance or conduct; Managing and analysing employee wages against budgeted figures and award minimums on an annual basis; Ensuring that all Department employees are complying with all Company Policies at all times; and Consulting with the Hr and HSEQ Department where required inin relation, but not limited, to: Workplace health and safety matters; Workplace and industrial relations matters; Performance management; Refresher and developmental training; and Any formal complaints raised by employees. 1.4 administration Compile daily telephone and performance reports including measuring: Service levels; Long abandoned telephone calls; ACD calls handled; NON ACD calls handled; Outbound calls; Average number of telephone calls handled per hour; Re-queued telephone calls; and Average call handling time. You must not only measure the outcome figures of the above but you must also measure the quality of the process (i.e. customer complaints, booking errors etc.) Run and analyse the daily distribution of Geo coding address report and provide to Management Compile monthly reports including: Total ‘Make Busy’ time; and Total percentage of ‘Make Busy’ time out of total shift time. Ensure the Feedback Report is reviewed by the Customer Service Supervisors on a daily basis. They must: Identify and address booking errors with the relevant employee; Ensure that any issues are addressed and rectified before end of period to minimise the number of Administration Adjustment Forms raised; and Identify employees’ gaps in knowledge in order to provide them with the necessary training. Collate, analyse and publish individual and overall Department’s KPI performance as instructed by your Manager Manage the Sydney Standard Operating Procedure Project with the aim to assist the Department Managers in complying with the quality requirements of the business. You must ensure that all Departments have formal and documented processes. Escalate any legal action against the Capital Group’s entities to the National Risk and Human Resources Manager as they occur Develop and implement incentives based programs to promote client re-trade. Maintain the Customer Service Client Rewards program database on a weekly basis Review SOP’s created by your Department to ensure they are accurate and updated at all times Ensure the employee roster is created and deployed on a weekly basis by the Customer Service Supervisors. It must ensure that resourcing is commensurate with the peaks and troughs in call loads for, but not limited to, the following periods: Throughout the day (i.e. morning and afternoon shifts); Throughout periods where employees are on annual leave; Throughout peak seasonal periods such as October to December, Valentine’s Day and the day before public holidays; and Throughout trough periods such as Rostered Days Off (“RDO’s”) and January to February. Enter the casual hours in the attendance dashboard once the Customer Service roster is published Complete the Department’s weekly timesheets by 9.00am each Friday. In the event that the Friday is a public holiday, the Time Sheet must be completed and sent by 9.00 am on the business day prior to the public holiday You must ensure that the Customer Service Representatives that service the Koala accounts, monitor the Google Live Spreadsheet Review and approve Administration Adjustment Forms to identify Customer Service errors each end of period Ensure all Times and Changes tasks have been actioned prior to the end of period processing 1.5 General Responsibilities You must approve and plan your Department’s annual leave in line with the following periods to ensure your staff have sufficient leave to cover the trough periods: Throughout the day (i.e. morning and afternoon shifts); Throughout periods where other employees are on annual leave; Throughout peak seasonal periods such as October to December, Valentine’s Day and the day before public holidays; and Throughout trough periods such as Rostered Days Off (“RDO’s”) and January to February. You must be logged into the telephone system at all times, with the exception of “Make Busy” and break times, to accept incoming telephone calls. You must ensure you use the use the telephone system as outlined in the Customer Service Standard Operating Procedures. In particular, you are to only use the “Make Busy” telephone option for breaks and for the purpose of completing work-related tasks such as training your staff and/or administration duties Conduct Customer Service Department meetings as required Attend one on one meetings with your Manager as required Conduct one on one meetings on a monthly basis with your staff Attend the National Customer Service Managers teleconference Attend Management Meetings as instructed by your Manager. You will be required to report on the Customer Service Department’s performance in these meetings Ensure all incidents reported to the Customer Service Department are forwarded to the relevant Department, immediately. You must ensure you obtain all the relevant information including the relevant driver number, job number and client contact number so the relevant Department can follow up the incident accordingly Effectively communicate with colleagues and sub-contractors Advocate co-operation with other departments Ensure that your written and verbal communication with clients, colleagues and sub-contractors is always professional and courteous Assist with any reasonable tasks requested by your Manager; which may include, but is not limited to, being available for on-call work during peak periods of the year Notify your Manager if you require additional training as soon as practicable Ensure you use work time and resources for work activities, through limiting personal phone calls, internet browsing and mobile phone usage Ensure compliance with Capital Group’s Company Policies at all times Ensure compliance with the Work Health and Safety (WH&S) responsibilities as outlined in section 3. 2. Work Health and Safety (WH&S) Responsibilities All staff are responsible for the following safe work procedures and instructions: 2.1 Employees must Cooperate with the Capital Group in relation to activities undertaken to comply with WH&S and National Heavy Vehicle legislation; Undertake all relevant training to carry out your responsibilities in line with CG’s policies and procedures and legislative requirements; Perform their roles effectively to manage Chain of Responsibility (COR) risks, and ensure their actions or inactions do not cause or contribute to road safety breaches, specifically with regards to: Load Restraint; Mass and Dimension; Fatigue; Speed; and Vehicle Standards. Ensure that any potential or actual breaches of CG policies and procedures are reported immediately to their Manager; Take reasonable care for their own health and safety and the health and safety of other people who may be affected by their conduct in the workplace; and Not wilfully or recklessly interfere with or misuse anything provided in the interest of environment health and safety or welfare. 2.2 Supervisors are responsible for Providing adequate supervision through technical guidance, training and support to ensure employees carry out their responsibilities in line with CG’s policies and procedures and legislative requirements; Maintaining regular communication with employees to identify if there are any issues that could result in a breach to CG policies and procedures and escalating to the Manager and relevant key stakeholders; and Assisting with any efforts undertaken by the Capital Group to implement initiatives and corrective actions to comply with WH&S and National Heavy Vehicle legislation. 2.3 Managers and Section Heads are responsible for Ensuring information, training, instruction and supervision is provided to all employees at the point of induction, and cyclically thereafter, so that they can effectively perform their roles and responsibilities in accordance with CG policies and procedures, and legislative requirements; Maintaining regular communication with employees to identify if there are any issues that could result in a breach to CG policies and procedures; Monitoring internal and external processes to identify risks to the business and developing suitable control measures; and Identifying and investigating any potential or actual breaches, notifying and consulting with the relevant key stakeholders, implementing corrective actions required for compliance without delay, and ensuring appropriate records are maintained. • Sat, 05 Sep • Capital Transport and Logistics Group Pty

Store Manager (Customer Service) » Glenorchy, Glenorchy Area - About the Role: Based in Montrose you will join forces with the Operations Manager and wider team in surrounding centres to enhance centre performance. You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives. If your strengths lie in brilliant customer service and stakeholder management, administration, operations , and people management , this is your opportunity to own the day-to-day running of this centre, develop your skills and grow with us. In this role, you will also travel across Hobart to support our wider network and make a real impact on our ongoing success Training - Enjoy a comprehensive, hands-on onboarding program to set you up for success. We will fly you to Victoria for your training, with all flights and comfortable accommodation fully paid for by the company. Key Responsibilities: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Managing a team, including time management, delegation, performance management, and conflict resolution. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. About You: FULL Driver’s license and car (required). Forklift license (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Strong conflict resolution knowledge and the ability to de-escalate situations. Proven ability in working towards sales targets and KPIs. Proficient at using technology and multitasking between different systems. Effective communication skills and be able to foster a team building environment. You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. The ability to work on a rotating roster, with every second Saturday from 9am-2pm. About Us: Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000 customers, and a highly acquisitive growth strategy. If you are looking to be part of a great company doing great things, we’d love to hear from you! Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company paid parental leave. Discounts on a range of storage services including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested • Sat, 05 Sep • National Storage

Customer Service & Fulfilment Manager - Automotive Industry - GQ13507 » New Zealand - Australia - . They are looking to employ a Customer Service & Fulfilment Manager to assist with business operations. The role is Monday to Friday... only, and offers security of tenure, career advancement opportunities and a friendly working atmosphere. Core Responsibilities: Customer • Sat, 05 Sep • Motor Staff

Store Manager (Customer Service) » North Hobart, Hobart - About the Role: Based in Montrose you will join forces with the Operations Manager and wider team in surrounding centres to enhance centre performance. You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storage’s company values and objectives. If your strengths lie in brilliant customer service and stakeholder management, administration, operations , and people management , this is your opportunity to own the day-to-day running of this centre, develop your skills and grow with us. In this role, you will also travel across Hobart to support our wider network and make a real impact on our ongoing success Training - Enjoy a comprehensive, hands-on onboarding program to set you up for success. We will fly you to Victoria for your training, with all flights and comfortable accommodation fully paid for by the company. Key Responsibilities: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Managing a team, including time management, delegation, performance management, and conflict resolution. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. About You: FULL Driver’s license and car (required). Forklift license (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Strong conflict resolution knowledge and the ability to de-escalate situations. Proven ability in working towards sales targets and KPIs. Proficient at using technology and multitasking between different systems. Effective communication skills and be able to foster a team building environment. You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. The ability to work on a rotating roster, with every second Saturday from 9am-2pm. About Us: Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000 customers, and a highly acquisitive growth strategy. If you are looking to be part of a great company doing great things, we’d love to hear from you! Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company paid parental leave. Discounts on a range of storage services including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested • Wed, 02 Sep • National Storage

FACILITY SUPERVISOR / MACHINERY SUPERVISOR / OFFICE MANAGER / FLEET MANAGER » Mildura, Mildura Region - FACILITY SUPERVISOR / MACHINERY SUPERVISOR / OFFICE MANAGER / FLEET MANAGER VCT is now seeking for full time Facility Supervisor / Machinery Supervisor / Office Manager / Fleet Manager to join our growing team. About the business VCT (Vince Cordoma Transport) is an Australian family-owned refrigerated transport and logistics company specialising in the transportation, storage and distribution of fresh fruit, vegetables and other temperature-sensitive products. Based in Victoria’s Sunraysia region, VCT provides comprehensive temperature-controlled transport, cold storage and distribution solutions, supporting the agricultural and fresh-produce supply chain across Australia. Due to continued business growth, we are seeking suitably qualified and experienced candidates for the positions of full time Facility Supervisor / Machinery Supervisor / Office Manager / Fleet Manager to join our growing team. About the role Duties/Responsibilities: For Facility Supervisor Supervise day-to-day operations of company facilities and service areas Monitor workplace safety, cleanliness and operational standards Coordinate maintenance and repairs of buildings, facilities and equipment Ensure company facilities comply with relevant regulatory and safety requirements Maintain facility records and operational documentation Monitor stock levels of facility-related supplies and equipment Coordinate contractors and service providers as required Assist in developing and implementing operational procedures Support staff training and adherence to company policies Identify and implement improvements to operational efficiency Duties/Responsibilities: For Machinery Supervisor Inspect machinery and equipment to identify faults and maintenance requirements Coordinate and supervise machinery servicing and repair activities Monitor machinery performance and operational efficiency Schedule and allocate work to workshop and technical staff Ensure machinery is maintained according to manufacturer and company standards Maintain accurate maintenance and service records Monitor inventory of machinery parts and workshop consumables Ensure compliance with workplace health and safety requirements Liaise with customers, suppliers and management regarding machinery servicing requirements Assist with troubleshooting and resolving technical issues Duties/Responsibilities: For Office Manager Organize all the administrative activities to facilitate the smooth running of the office Maintain office services by organizing office operations and procedures; balancing office budgets; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions Ensure filing systems are maintained and up to date. Ensure protection and security of files and records. Assign and monitor clerical and secretarial functions. Supervise office staffs, manage their performance and provide training and on-going staff development. Duties/Responsibilities: For Fleet Manager Manage day-to-day fleet operations, ensuring vehicles are available, roadworthy, safe, properly maintained and fit for operational requirements. Coordinate and oversee the procurement, sale, replacement and disposal of vehicles for rental operations, while managing vehicle leasing arrangements in line with business requirements. Assess fleet requirements and coordinate vehicle acquisition, allocation and utilisation, while negotiating with suppliers, dealerships, leasing companies, insurers and other fleet service providers. Develop and coordinate preventative maintenance, servicing, inspections and repairs, monitoring vehicle condition, reliability, fuel consumption, operating costs and maintenance expenditure. Manage vehicle registrations, licensing, insurance, inspections and regulatory compliance, while maintaining accurate records of vehicle purchases, leases, maintenance, utilisation and disposal. Monitor fleet budgets and performance, prepare management reports, implement cost-control and efficiency strategies, supervise relevant personnel, and recommend improvements to fleet operations and lifecycle management. Benefits and perks Great salary package ($75,000 to $112,000) will be rewarded to the right candidate. Skills and experience Ideal Candidate must be: Previous experience in a similar role Ability to manage teams, resolve operational issues, and maintain safe and efficient facility/machinery operations Exceptional communication and interpersonal skills with staff, corporate office and suppliers Excellent leadership, customer service, problem-solving and team management capabilities Strong safety knowledge, critical thinking and strict to deadlines If this sounds like you, please send your resume to apply for this job. • Wed, 02 Sep • Vince Cordoma Transport

Sales & Customer Service Account Manager » Bibra Lake, WA - -established and growing organisation seeking an experienced Sales & Customer Service Account Manager to join their team... in delivering exceptional customer service while driving sales outcomes. With full training provided, you'll join a supportive team • Tue, 01 Sep • Chandler Macleod • AU$100000 per year

Customer Service Call Centre Manager » Sydney, NSW - providers to recruit a Customer Care Manager. This is an opportunity for a hands-on people leader who enjoys having autonomy... operating with autonomy. You may come from a contact centre, sales, customer service, hospitality, retail, healthcare • Tue, 01 Sep • MAYDAY Recruitment

Cafe Manager » Australia - Sugoi Cafe is a Japanese-inspired café located in Cairns City, offering quality coffee, specialty beverages and a distinctive range of Japanese-inspired breakfast, brunch and café dishes. We are seeking an experienced and motivated Cafe Manager to oversee the day-to-day operations of our café and lead our team in delivering high-quality food, beverages and customer service. Position: Cafe Manager Location: Cairns City, QLD Employment Type: Full-time Hours: 38 hours per week Key Responsibilities The Cafe Manager will be responsible for: Planning and overseeing the day-to-day operations of the café; Managing front-of-house operations and coordinating with kitchen staff to ensure efficient service; Planning menus and beverage offerings in consultation with the Chef and management; Monitoring the quality of food, beverages and customer service; Managing customer bookings, enquiries and special requests where applicable; Managing stock levels and arranging the purchasing and ordering of food, beverages and other supplies; Liaising with suppliers and monitoring the quality and cost of purchased goods; Monitoring operational costs, sales performance, stock usage and wastage; Assisting with the preparation and management of operational budgets; Recruiting, training, supervising and coordinating café staff; Preparing staff rosters and allocating duties according to operational requirements; Monitoring staff performance and providing ongoing training and guidance; Ensuring appropriate staffing levels during peak and off-peak trading periods; Ensuring compliance with food safety, hygiene, workplace health and safety and other applicable regulatory requirements; Responding to customer feedback and resolving service-related issues professionally; Maintaining appropriate records relating to stock, staffing and café operations; Implementing procedures to improve operational efficiency and customer satisfaction; and Working closely with the business owners to achieve the café's operational and financial objectives. Skills and Experience The successful applicant will ideally have: Relevant qualifications in hospitality management or a related field, and/or substantial relevant industry experience; Previous experience in a Cafe Manager, Restaurant Manager or similar hospitality management position; Strong knowledge of café and hospitality operations; Demonstrated experience supervising and coordinating staff; Experience with staff rostering, stock control, ordering and cost management; Good understanding of food safety, hygiene and workplace health and safety requirements; Strong leadership and team-management skills; Excellent communication and customer service skills; Strong organisational, problem-solving and time-management abilities; Ability to work effectively in a busy hospitality environment; and Flexibility to work across a rotating roster, including weekends and public holidays as required. How to Apply If you are an experienced hospitality professional with strong leadership skills and a passion for delivering excellent customer experiences, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant qualifications, management experience and availability. • Tue, 01 Sep • Sugoi Cafe

Customer Service » Australia - Customer Service Manager – Freight Forwarding Cockburn Central, WA | Full-Time | International Freight & Logistics An excellent opportunity has become available for an experienced Customer Service Manager to join an established freight forwarding and logistics business based in Cockburn Central. This is a hands-on leadership role responsible for managing the customer service function, developing a high-performing team and ensuring customers receive a consistently high level of service across their international freight movements. We are looking for someone who genuinely understands freight forwarding and can combine strong operational knowledge with leadership, customer relationship management and continuous improvement. The Role Reporting into senior management, you will take ownership of the Customer Service team and act as a key link between customers, operations and the wider business. Your responsibilities will include: Lead, coach and develop a team of Customer Service professionals. Oversee the day-to-day customer service function across international freight forwarding. Manage key customer relationships and act as an escalation point for complex or time-critical issues. Ensure customers receive accurate and proactive updates across their shipments. Work closely with operations, transport, customs and other internal teams to ensure smooth freight movements. Monitor service levels, workloads, KPIs and overall team performance. Resolve service issues, delays and customer complaints professionally and commercially. Drive improvements across customer communication, processes and service delivery. Support the onboarding and implementation of new customers. Build strong relationships with both internal stakeholders and external customers. Create a positive, accountable and customer-focused team culture. About You To be successful, you will ideally have: Previous experience within freight forwarding / international logistics. Experience leading or supervising a Customer Service, Operations or Freight Forwarding team. Strong understanding of import and/or export freight movements. Excellent customer relationship and stakeholder management skills. The ability to manage escalations and solve problems in a fast-paced environment. Strong commercial awareness and an understanding of the importance of customer retention. A proactive approach to communication rather than simply reacting when issues arise. Strong systems capability and confidence working with freight forwarding platforms. A genuine interest in developing people and improving team performance. What's On Offer? This is a great opportunity for an experienced freight forwarding professional who is ready to take ownership of a customer service function and have a genuine impact on how the business services its clients. You'll join an established logistics operation in Cockburn Central, working in a role that offers a combination of people leadership, customer management, freight operations and process improvement. Apply Now SCR-liam-flynn [email protected] • Mon, 31 Aug • CGC Recruitment

RETAIL MANAGER » Gooburrum, Bundaberg Surrounds - Job Opportunity: Retail Manager (Full-Time) Sri Ganesh Australia Pty Ltd, trading as The Oaks Village Store, is currently seeking a skilled and committed Retail Manager on a full-time basis, to join our team at our Burnett Heads location – 49 Burnett Road, Bundaberg, QLD 4670. We are in search of a dependable and driven professional who can manage the store effectively and is looking for a long-term role. If you’re seeking a secure and fulfilling career with a reputable business, we encourage you to apply! Duties and Responsibilities: Managing the fuel station and staff to deliver store objectives. Create a safe working environment for your team and customers. Be responsible for inventory management, stock takes, daily reconciliation, banking and other administrative duties as required. Ensure the customer experience is positive, leading to new opportunities and repeat business. Product selection and setting up prices by implementing competitive purchasing and pricing policies to reduce expenditure and increase sales. Markets products by advertising, sales promotion, and display plans; analyses operating and financial statements for profitability ratios. Ensure store operations and retail standards are implemented and maintained. Maintains store staff by recruiting, onboarding, orienting, and training new team members. Monitor and evaluate the overall performance of the store and of individual staff members to ensure service standards and goals are met. Prepare and control the store’s budget, aiming for minimum expenditure and efficiency. Control costs without compromising standards and customer service. Manage new stock deliveries and merchandise the store. Ensure occupational health and safety guidelines are always maintained and adhered to by the staff. Skills and Experience: The candidate must have at least one year experience in a similar role. A minimum Diploma level qualification is required. Proven ability to achieve sales, KPI’s & manage stock take. A true passion for retail & growing your retail management career Good communication skills Ability to work in a team and autonomously. Salary: $80,000 - $85,000 per annum plus superannuation Email: [email protected] Phone: 0411 489 961 • Mon, 31 Aug • Sri Ganesh Australia Pty Ltd,

TEHGO Pty Ltd -Marketing Specialist; Bar Supervisor; Waiter Supervisor; Restaurant Manager; Cook » Northern Territory, Australia - Job Description – Marketing Specialist Pay Rate: $85,000-$95,000 Job Responsibilities – Planning and executing comprehensive marketing strategies to promote our diverse range of offerings. Crafting compelling content and initiatives across various platforms with a strong emphasis on social media; developing brand awareness and gain customer engagement. Working closely with our in-house teams to guarantee a consistent and captivating brand image and communications. Planning, organising and overseeing events, promotions, and partnerships to elevate the overall customer experience. Monitoring and analysing marketing performance metrics, reporting the findings to management team, and implementing necessary approved adjustments. Prepare weekly meeting summaries for upcoming events and promotions for strategic overview and feedback. Skills & Experience Atleast 1 year experience as a brand or marketing manager. Hospitality industry experience preferred. 2. Position Title - Bar Supervisor Pay Rate: $67,000 to $80,000 Main Duties: • Supervising and training food and beverage attendants of a lower grade • Taking reservations, greeting and seating guests • Undertaking general waiting duties • Preparing and mixing a range of sophisticated drinks • Taking drink orders • Preparing garnishes • Cleaning bar areas • Cleaning tables • Picking up glasses • Cleaning and care of glasses and equipment • Practising proper workplace health and safety procedures • Other incidental and peripheral duties as requested by the • Employer Financial: • Receipt and dispensing of all monies • Reconciliation of transactions Customer Service: • Respond to customer requests in a professional and timely manner • Offer assistance to hotel customers • Promote the Employer’s services and facilities to customers when appropriate • Make hotel customers feel welcome • Assist in maintaining customer service standards set by the Employer • Ensure your work area complies with the highest standards of cleanliness and good order • Ensure that customers are served in a professional and diligent manner 3. Position Title - Waiter Supervisor Pay Rate: $67,000 to $80,000 Main duties: • Supervision, training and coordination of food and beverage employees • Holding keys for the security of gaming, bar and bottleshop areas • Entry/supervision of entries in accounting records required to be kept and maintained under the relevant Act • Responsibility for gaming conduct and access to internal parts of machines • Attendance/operation of a gaming machine terminal • Arranging remedial repairs to gaming equipment • Preparing displays and presenting stock, including specials • Cleaning bar areas, glasses and equipment • Picking up glasses and taking drink orders • Preparing and mixing a range of sophisticated drinks • Taking reservations, greeting and seating guests • Using the EFTPOS machine • Maintain stock control • Practising proper workplace health and safety procedures • Other incidental and peripheral duties as requested by the Employer Customer Service: • Respond to customer requests promptly and professionally • Assist and make customers feel welcome • Promote the hotel's services when appropriate • Maintain high customer service and cleanliness standards • Serve customers diligently and uphold professional conduct Key Selection Criteria: • Certificate IV in Hospitality or equivalent (supervisory course desirable) • RSA qualification • Experience in liquor service and staff supervision • Strong communication and customer service skills • Well presented and professionally groomed • Proven ability to handle and resolve customer complaints 4.Position Title - Cook Pay Rate: $67,000 to $80,000 Main Duties: • Preparing, cooking and presenting a range of dishes • Assisting in clearing the kitchen • Maintaining stock control • Assisting cooks of a higher grade • Practising proper workplace health and safety procedures • Other incidental and peripheral duties as requested by the Employer Customer Service: • Respond to customer requests in a professional and timely manner • Offer assistance to hotel customers • Promote the Employer’s services and facilities to customers when appropriate • Assist in maintaining customer service standards set by the Employer • Ensure your work area is of the highest standards of cleanliness and good order • Ensure that customers are served in a professional and diligent manner • Provide fast and efficient service • Ensure all meals are prepared and presented in a professional manner Key Selection Criteria • Certificate Il in Commercial Cookery or equivalent qualification • Demonstrated ability to follow verbal and written instructions • Demonstrated ability to safely and effectively utilise tools and equipment associated with a commercial kitchen • Experience in preparing and cooking a range of dishes, including baking, pastry cooking and butchery • Ability to communicate politely and effectively with others including staff, management and customers • Attention to detail 5. Position Title - Restaurant Manager Pay Rate: $67,000 to $80,000 Main duties: • Opening and Closing the Hotel • Assist Senior Management with the day to day operations of the various departments of the Hotel • Manage Hotel team members on a daily basis including preparation of rosters, training and development, customer service standards and performance management • Holding keys for the security of gaming, bar and bottle shop areas • Promoting and marketing the business • Management of inventory and ordering of stock for the Hotel • Managing budgets and financial plans as well as controlling Hotel expenditure • Delivering business results by achieving set targets KPI's and objectives set by Senior Management • Ensuring compliance with licensing laws, health and safety and other statutory regulations • Handling customer complaints in a timely manner • Leading and compiling the daily handover for the next Duty Manager • Ensure all hotel team members create customer service delivery that is timely, effective, and efficiently meets Hotel standards • Ensure that cash handling responsibilities are adhered to, all shift takings are recorded, and investigate variances and discrepancies as required • Communicate and implement policies and procedures to all employees’ to ensure operational and service standards are maintained • Conduct regular floor checks of all Hotel areas to ensure Hotel areas are clean and well maintained • Other incidental and peripheral duties as requested by the Employer Customer Service: • Respond to customer requests/complaints in a professional and timely manner • Offer assistance to hotel customers • Promote the Employer’s services and facilities to customers when appropriate • Make Hotel customers feel welcome • Assist in maintaining customer service standards set by the Employer • Ensure the work area complies with the highest standards of cleanliness and good order • Ensure that customers are served in a professional and diligent manner All positions need for Communication: • Work closely with senior hotel management and related staff • Communicate effectively with customers and fellow staff • Follow all lawful and reasonable directions from your Employer • Work cooperatively and manage and lead a team of hotel employees • Show respect and understanding of others • Direct employees to carry out duties in the relevant area/areas of the Hotel • Communicate and implement policies, procedures and operating systems • Fri, 28 Aug • TEHGO Pty Ltd

Customer Service Assistant Manager FT » Rockhampton, QLD - , to join and assist leading the store's Customer Service department. Reporting directly to the Customer Service Manager... values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great • Thu, 27 Aug • Drakes Supermarkets

Customer Service Manager » Newcastle Region, New South Wales - Vacy, NSW, Full Time, Customer Service Vacancy Listing Dates 27/08/2026 to 24/09/2026 Please Quote Reference Number 18313 Immediate start available Remuneration: $80,000 - $100,000 per annum Vacy, NSW location Our client are breeders and suppliers of full-blood Wagyu heifers and Wagyu bulls on all the Wagyu auctions held throughout the year. They are currently looking for a Customer Service Manager to join their team in Vacy, NSW. Some of the key responsibilities include : Adhere to and manage the approved office budget; Analyse statistics and compile accurate reports; Apply resources to achieve qualitative and quantitative targets; Build up a new customer base for our new property and stud initiative; Develop service procedures, policies and standards; Improve customer service experience, create engaged customers and facilitate organic growth; Keep accurate records and document customer service actions and discussions; Keep ahead of the Wagyu industry's developments and apply best practices to areas of improvement; Maintain an orderly workflow according to priorities; Mentor and develop all staff to ensure an excellent customer service experience; Set a clear mission and deploy strategies focused towards a satisfied customer; Take ownership of customers issues and follow problems through to resolution. To be considered you will need a level of skill commensurate with a Diploma or higher qualification and at least 2 years of relevant post-qualification employment experience OR at least 3 years of relevant employment experience. This is a full time position, an immediate start is available. A remuneration package of $80,000 - $100,000 will be offered to the successful candidate. APPLY NOW through our online application form below. NetYourJob Australia Pty Ltd www.netyourjob.com.au ABN 48 360 523 858. • Thu, 27 Aug • PRIVATE ADVERTISER

Customer Service Manager » Bangholme, Greater Dandenong - Customer Service Manager WOW Recruitment are partnered with a growing global consumer electronics business to find their next Customer Service Manager. With continued growth across wholesale and direct-to-consumer channels, this is an opportunity to take ownership of a small Customer Service function and help shape how it operates for the next stage of growth. You'll be joining a business with an established portfolio of leading consumer brands, working with major Australian retailers and a growing e-commerce channel. Reporting directly to the General Manager APAC, you'll lead a team of 2–3 Customer Service Representatives while remaining hands-on yourself. This is a genuine opportunity to build, improve and shape the function. You'll be responsible for putting structure around workflows, establishing clear performance expectations and developing a team that can deliver a consistently high level of service. You will be Leading, coaching and developing a team of 2–3 Customer Service Representatives Establishing and monitoring KPIs, SLAs and performance expectations Overseeing high-volume customer and retailer enquiries across B2B and D2C channels Managing customer orders through SAP, including EDI and direct-entry orders Improving workflows across orders, returns, credits, enquiries and escalations Overseeing customer portals and marketplace administration Managing customer complaints, claims, returns and delivery investigations Improving reporting, visibility and accountability across the function Reviewing and improving the use of Deskpro and ticket management processes Working closely with Sales, Logistics, Warehouse, Finance and Brand teams Identifying recurring issues and implementing practical process improvements Providing regular reporting and insights to senior leadership You Are Proactive, decisive and comfortable taking ownership. 3–5 years of experience in Customer Service, including leadership or team-leading experience Experience coaching, developing and performance-managing a team Strong SAP ERP experience Experience working in a high-volume customer service environment A strong process-improvement mindset Excellent organisational and problem-solving skills Strong communication and stakeholder management skills The confidence to introduce structure, challenge existing processes and drive change A hands-on approach — you're comfortable leading from the front and getting into the detail Experience across B2B distribution, retail, consumer electronics, logistics or wholesale would be an advantage, but industry specific experience isn't essential for the right person. You'll have direct visibility with senior leadership and exposure across Operations, Sales, Logistics and major retail partners. As the business continues to grow, there is scope for the right person to develop their career across Operations, Product, Sales or broader commercial functions. If this sounds like the role you could excel in, please APPLY NOW or contact Caitin - [email protected] // 02 8320 0683 • Thu, 27 Aug • WOW Recruitment

Customer Service Manager » Australia - Customer Services Manager This position sits at the heart of our growing global organisation, you will be responsible... with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the • Wed, 26 Aug • IWG

Retail Manager » Queensland, Australia - ARKA PROS INVESTMENTS PTY LTD | QLD 4507 Full-time | $80,000 – $90,000 superannuation We are looking for a capable Retail Manager to take responsibility for the effective operation and performance of our retail business in QLD 4507. This role will suit someone who enjoys working with people, managing retail processes and maintaining high standards across sales, stock and customer service. What you'll be responsible for Coordinating the overall daily operation of the retail premises. Supervising employees and organising staff rosters and work allocation. Driving sales results and monitoring store performance. Controlling stock ordering, inventory levels and stock availability. Ensuring products are appropriately displayed and the store is maintained to a high standard. Managing customer service issues and supporting a positive customer experience. Monitoring expenses and operational requirements. Training and developing team members where required. Ensuring company procedures and applicable workplace requirements are maintained. Reporting operational issues and performance matters to the business owners/management. What we're looking for You should have demonstrated retail management experience and the ability to confidently supervise a team. Strong organizational skills, commercial awareness, customer service capability and practical knowledge of retail stock and sales processes are highly valued. Previous experience managing a retail store or similar retail operation will be highly regarded. How to apply: Please email your current resume to [email protected] . • Tue, 25 Aug • ARKA PROS INVESTMENTS PTY LTD

Retail Manager » Mission Beach, Cassowary Coast - FGB CO PTY LTD T/AS Mission Beach Tavern is seeking an experienced and motivated Retail Manager to join our team on a full-time basis at our Mission Beach venue. Position: Retail Manager Employment Type: Full-Time Salary: $70,000 – $85,000 Superannuation Location: 52 Porter Promenade, Mission Beach QLD 4852 Company: FGB CO PTY LTD T/AS Mission Beach Tavern About the Role We are looking for a dedicated Retail Manager to oversee the day-to-day operations of our retail and venue-related business activities. The successful candidate will be responsible for managing staff, maintaining high customer service standards, overseeing stock and inventory, and ensuring efficient business operations. This is an excellent opportunity for an experienced retail or hospitality professional who enjoys working in a customer-focused environment and has strong leadership and organisational skills. Key Responsibilities Manage and coordinate daily retail operations. Supervise, train and motivate staff. Prepare staff rosters and manage day-to-day staffing requirements. Deliver excellent customer service and maintain high service standards. Monitor stock levels, ordering, receiving and inventory control. Manage merchandising, product presentation and store standards. Monitor sales performance and assist with achieving business targets. Handle customer enquiries, feedback and complaints professionally. Maintain compliance with workplace health and safety requirements. Assist with budgeting, purchasing and cost control. Coordinate with suppliers and service providers. Maintain accurate operational and sales records. Ensure the premises are clean, organised and presented to a high standard. Assist management with promotions, events and business development activities. Ensure company policies and relevant Australian laws and regulations are followed. Skills & Experience Previous experience in retail management, hospitality management or a similar supervisory role. Strong leadership and people-management skills. Excellent customer service and communication skills. Good understanding of stock control, purchasing and inventory management. Strong organisational and time-management skills. Ability to work under pressure in a busy customer-facing environment. Strong problem-solving and decision-making abilities. Good computer and administrative skills. Ability to work independently as well as part of a team. Hospitality or licensed venue experience will be highly regarded. How to Apply If you are an experienced retail or hospitality professional looking for your next career opportunity, we would love to hear from you. Please send your resume and cover letter to [email protected] • Tue, 25 Aug • Mission Beach Tavern

Customer Service Manager - Upper Mount Gravatt » Australia - Who We Are At Contour, we’re reshaping education, one student at a time. Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. Since 2020, over 15,000 students have trusted Contour to guide their academic journey, and we’ve grown to over 500 team members. We’ve produced hundreds of 99 ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential: Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English. Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100 medical students. Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. This is Contour. Built by students, for students. What You Will Do Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe, well-organised, and ready to deliver an elite experience every day. Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence . Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful. Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards. Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence. Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion. Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech is always prepared and supported to the highest standard. Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience. Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards. Campus Representation: Act as the campus’s champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards. Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience. What You Will Bring Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.) Team Leadership – Guides, supports, and develops service team. On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run. Communication – Clear, empathetic, and professional with students, families & team members. Operational Discipline – Keeps systems, processes, and standards on track. Problem Solving – Handles issues calmly and decisively. Continuous Improvement – Always finding ways to work smarter and deliver better. Energy & Presence – Brings positivity and sets the tone on campus. Accountability – Owns outcomes and drives campus excellence. Long-Term Mindset – Willing to grow with the team and brand. Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff. Why You Will Love It The opportunity to own your campus and deliver the Contour standards of excellence Autonomy and trust, your ideas and improvements will be heard and implemented Close collaboration with senior leaders in a non-corporate, high-impact environment Deeply meaningful work, supporting students and families through important moments Opportunity for career development to progress as the organisation grows Competitive salary ($85,000 AUD super) plus flexibility, extra leave, EAP access, and lifestyle perks How to Apply If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you. Application Process Submit your application Shortlisted candidates will complete a video interview and behavioural assessment Attend a in person interview • Sun, 23 Aug • Contour Education

Customer Service Manager, ANZ » North Richmond, Hawkesbury Area - Customer Service Manager, ANZ Location: Australia/New Zealand Reports To: Commercial Operations Manager, ANZ About the Role Smurfit Westrock is seeking an experienced Customer Service Manager to lead our Customer Service team across Australia and New Zealand. This leadership role is responsible for delivering exceptional customer experiences, driving operational excellence, and supporting commercial growth. You will act as the key link between customers and internal teams, ensuring customer requirements are understood, communicated, and delivered efficiently. Key Responsibilities Leadership * Lead, coach, and develop a team of Customer Service Representatives across ANZ. * Foster a customer-focused culture of accountability, responsiveness, and continuous improvement. * Manage team performance, workforce planning, and succession development. * Facilitate weekly Customer Service Daily Management System (DMS) meetings. Customer Service & Account Management * Build and maintain strong relationships with customers and key stakeholders. * Manage selected key accounts and customer escalations. * Support customer retention and growth strategies alongside Commercial and Sales teams. * Ensure customer requirements are effectively communicated across the business. Order Fulfilment & Operations * Oversee order processing, pricing integrity, customer communications, and service delivery. * Coordinate closely with Planning, Production, Logistics, and Procurement teams to ensure on-time delivery. * Manage customer specifications, artwork approvals, and reporting requirements. * Drive continuous improvement initiatives across customer service processes and systems. Compliance & Quality * Support customer complaint resolution and corrective action processes. * Ensure compliance with company policies, quality standards, and commercial agreements. * Promote a safe and compliant workplace culture. About You You are an experienced customer service leader with strong commercial awareness, excellent relationship-building skills, and a passion for delivering outstanding customer outcomes. Skills & Experience * Degree in Business, Communications, or a related discipline. * Proven experience leading customer service or customer support teams. * Strong knowledge of ERP/MIS systems, ideally SAP and/or EFI Radius. * Excellent communication, stakeholder management, and problem-solving skills. * Experience driving service improvements and managing customer escalations. * Strong understanding of pricing, commercial agreements, and customer service best practice. * Advanced Microsoft Office skills, particularly Excel. Why Join Smurfit Westrock? * Lead a critical business function across ANZ. * Join a global leader in sustainable packaging solutions. * Work with a collaborative and supportive leadership team. * Opportunity to influence customer experience and operational improvement. * Competitive remuneration and career development opportunities. Apply Now If you're an experienced customer service professional ready to lead a high-performing team and make a meaningful impact, we'd love to hear from you. Apply today with your resume and cover letter. Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. • Fri, 21 Aug • Smurfit Westrock

Customer Service Manager » Albany, WA - Great Southern, VIC - experiences. We're now seeking a passionate and experienced Customer Service Manager to oversee and elevate our front-of-house... and guest service operations across our venues. Role Overview As Customer Service Manager, you will be responsible • Wed, 19 Aug • Aspire Hospitality Group • AU$60001 - 80000 per year

Customer Service Manager – Residential Builder » Queensland - -established team. As the business continues to grow, they are now looking for an experienced Customer Service Manager... industry. ABOUT THE ROLE As the Customer Service Manager, you will play a key role in overseeing the customer journey • Tue, 18 Aug • Marble Group

Senior Manager - Customer Support (Service Delivery) » Belrose, NSW - an experienced and technically capable leader to join our Customer Support team as Senior Manager - Customer Support (Service... stakeholder management across airport and logistics environments. As the Senior Manager - Customer Support (Service Delivery • Thu, 16 Jul • Beumer Group