Customer Service Manager - Coles Supermarkets - Burwood East
Coles Group ¡ Posted today
About the role
day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts... and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging
Customer Service Manager - Coles Supermarkets - Carlingford
Coles Group ¡ Posted today
About the role
day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts... and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging
ANZ Sales & Customer Service Manager
Intrepid Travel ¡ Posted today
About the role
At Intrepid, we're looking for a dynamic and commercially focused Sales & Customer Service Manager to lead and develop... At Intrepid, we're looking for a dynamic and commercially focused Sales & Customer Service Manager to lead and develop a high
Customer Service Manager - Coles Supermarkets - Yarrabilba
Coles Group ¡ Posted today
About the role
day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts... and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging
Customer Service Manager - Coles Supermarkets - Mirrabooka
Coles Group ¡ Posted today
About the role
day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts... and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging
Customer Service Manager - Coles Supermarkets - Broome Chinatown
Coles Group ¡ Posted today
About the role
day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts... and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging
Spa Manager - Beauty Therapist
Aqua Vitae Day Spa ¡ Posted 1 days ago
About the role
: Holds a Certificate IV or Diploma in Beauty Therapy. Has exceptional customer service skills. Is highly organised... customer experience dealing with phone, email and in person enquiries and sales. You'll lead our team by example
Customer Service Manager
Rentokil Initial ¡ Posted 2 days ago
About the role
and effectively. The Role We are looking for an energetic, results-driven Customer Service Manager to lead our customer-facing... to streamline workflows. Requirements Experience: 3+ years of experience in a similar services-based Customer Service Manager
Customer Service Manager
Harvey Norman ¡ Posted 2 days ago
About the role
Norman Fortitude Valley Customer Service Team is seeking a passionate, customer service focused Customer Service Manager... customer repairs & servicing ¡ Tag faulty products and liaise with our service agents & suppliers and keeping the service
Customer Service Manager
Rentokil Initial ¡ Posted 2 days ago
About the role
and effectively. The Role We are looking for an energetic, results-driven Customer Service Manager to lead our customer-facing... to streamline workflows. Requirements Experience: 3+ years of experience in a similar services-based Customer Service Manager
Customer Service Manager
Rentokil Initial ¡ Posted 2 days ago
About the role
and effectively. The Role We are looking for an energetic, results-driven Customer Service Manager to lead our customer-facing... to streamline workflows. Requirements Experience: 3+ years of experience in a similar services-based Customer Service Manager
Customer Service Manager - Coles Supermarkets - Penrith Westfield
Coles Group ¡ Posted 3 days ago
About the role
day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts... and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging
Customer Service Manager
Aspire Hospitality Group ¡ Posted 3 days ago
About the role
We are seeking a Customer Service Manager to lead guest service across all three venues, setting standards and leading front-of-house... in hospitality customer service management - Proven leadership of front-of-house teams in busy venues - Strong written and verbal
Customer Service Manager
V.D.G. PTY. LTD. ¡ Posted 6 days ago
About the role
In your role as Customer Service Manager, your responsibilities will include but are not limited to: Developing..., motivating and developing staff providing customer service. Planning and implementing after-sales services to follow up customer
Customer Service Manager
RB Global ¡ Posted 7 days ago
About the role
Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day... operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information
Customer Service Manager - Perth
Textron ¡ Posted 7 days ago
About the role
JOB SUMMARY: We are seeking an experienced Customer Service Manager (CSM) to join our Jandakot Service Centre... of contact for less tenured Customer Service Managers (CSMs). Works with the Service Center Team to maintain and develop
Floor Manager
Central Club Hotel ¡ Posted 10 days ago
About the role
Responsible for overseeing the day-to-day operation of the restaurant floor, ensuring smooth service and a high... standard of customer experience. The role involves coordinating front-of-house staff, managing table allocations and bookings
Customer Service Manager - Coles Supermarkets - Moonee Beach
Coles Group ¡ Posted 10 days ago
About the role
of the customer service department and front of store operations. With responsibility for our checkouts and customer service... here, now's the time! About the Role Reporting to the Store Manager, you'll have full accountability for the day-to-day running
Restaurant Assistant Manager
Cha Ching Melbourne ¡ Posted 12 days ago
About the role
. Your responsibilities will include: Leading the floor during service with confidence and energy Delivering exceptional customer service... during service Helping drive sales through upselling and team motivation Supporting the Restaurant Manager in achieving business
Customer Service & Operations Manager - Automotive Industry - GQ13507
Motor Staff ¡ Posted 13 days ago
About the role
. They are looking to employ a Customer Service & Operations Manager to assist with business operations. The role is Monday to Friday... only, and offers security of tenure, career advancement opportunities and a friendly working atmosphere. Core Responsibilities: Customer
Customer Service Manager
Total Fusion Newstead ¡ Posted today
About the role
Lead Customer Service and Set the Standard at Australiaâs Flagship Wellness Destination TotalFusion Australia is a premier health and wellness brand dedicated to transforming lives through innovative fitness and holistic well-being solutions. Our TotalFusion Platinum (TFP) Newstead location is a a multi-sensory destination combining world-class studios, spa and recovery services, allied health, and rooftop wellness â we are the largest health and wellness precinct in the Southern Hemisphere. We are are seeking a confident and experienced Customer Service Manager to oversee both the premium member experience at reception and the critical administrative and operational functions that drive it. This is a high-impact leadership role is a key part in ensuring every interaction, process, and touchpoint reflects the TotalFusion Platinum standard. Itâs also an incredible opportunity for growth and long-term career progression within one of Australiaâs fastest-growing premium wellness brands. Your Impact You will lead the reception and customer service team to deliver polished, high-touch service, while also managing the critical administrative and operational functions that underpin the facilityâs performance. Customer Experience & Service Delivery ⢠Set and uphold premium service standards across all member touchpoints ⢠Lead by example through presence, professionalism, and proactive issue resolution ⢠Coach your team to build meaningful, individual connections with members ⢠Respond to and manage all member feedback and escalations confidently Operations & Administration ⢠Manage all key administrative functions behind the scenes â including contract handling, membership queries, holds, saves, and feedback logs ⢠Maintain oversight of all front-of-house communication and workflows ⢠Own reception rostering, coverage, and daily team tasking ⢠Collaborate with other departments to ensure studio, spa, gym floor, and shared spaces meet cleanliness and service standards ⢠Support execution of club campaigns, events, and promotional activations Team Leadership & Development ⢠Lead, train, and hold your team to a high standard in presentation, service, and reliability ⢠Drive recruitment and onboarding of new team members and ensure they are set up for success ⢠Deliver regular feedback and performance reviews with a focus on development, accountability and individual goals ⢠Continuously strategise and review processes, systems and workflows for improvement and elevation ⢠Build a strong team culture that aligns with the TotalFusion vision and values â âCreating unrivalled experiencesâ About You ⢠2 years in a leadership role within customer service, hospitality, wellness or premium fitness ⢠Proven ability to manage operational systems and lead a large team effectively under pressure ⢠Organised, calm, and confident in managing multiple moving parts ⢠A high level of personal presentation, polish, and pride in service ⢠Strong communication skills and a genuine passion for people Why TotalFusion Platinum ⢠Complimentary membership with access to fitness, wellness, and recovery zones ⢠Staff discounts across spa services, retail, food and beverage, dog daycare / grooming, and wellness offerings ⢠Friends & family complimentary membership after 12 months ⢠Career development and growth opportunities in a rapidly expanding, national brand ⢠Direct mentorship and collaboration with senior leadership Ready to Lead from the Front? If youâre a confident leader who can deliver both premium service and operational precision, this is your opportunity to build your career inside a brand thatâs redefining the wellness space. Apply now with your CV and a short cover letter outlining your leadership style and why youâre the right fit for TotalFusion Platinum.
Customer Service Manager - Coles Supermarkets - Carlingford
Coles Group ¡ Posted today
About the role
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, youâll see the impact of your work connecting to customers and the communities we serve. Whether youâre in a store, distribution centre, manufacturing site or on the road, youâll play an important part in how we achieve our purpose of helping Australians eat and live better every day. About the role Reporting to the Store Manager, youâll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, youâll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as youâll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure weâre always provide an outstanding shopping experience Whatâs in it for you? More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings. Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform âmythanksâ. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers. Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next. Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members. Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares. Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family. About the recruitment process Weâre continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. Weâre happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the âOur Recruitment Processâ section of our careers site or email [email protected] Job ID: 201454 Employment Type: Full time LI-PM1
Store Manager
Pizza Mills Pty Ltd ¡ Posted today
About the role
Store Manager â Dominoâs Ruralview Employer: Pizza Mills Pty Ltd Location: Rural View, QLD 4740 Employment Type: Full-Time Salary: $75,000â$85,000 per annum, plus superannuation Industry: Food Retail About the Position Pizza Mills Pty Ltd, operating Dominoâs Ruralview, is seeking a capable Store Manager to oversee daily store operations, supervise employees and maintain business performance. The successful applicant will be responsible for staff management, inventory control, customer service, cost management and compliance with operational standards. Key Duties and Responsibilities Oversee daily store operations and ensure compliance with company policies and procedures. Coordinate staff scheduling, work allocation, training and performance management. Supervise employees and promote an efficient, productive and customer-focused working environment. Monitor sales results, control operating expenses and implement strategies to achieve business targets. Manage stock levels, coordinate ordering, monitor inventory movement and minimise wastage. Oversee cash handling, point-of-sale operations, sales reporting and daily financial reconciliation. Maintain customer service standards and resolve complaints and service-related issues. Ensure compliance with food safety, hygiene, workplace health and safety and other applicable requirements. Maintain store presentation, cleanliness, equipment and operational readiness. Identify opportunities to improve productivity, cost control and overall store efficiency. Selection Criteria Demonstrated experience in store management, retail operations or staff supervision. Strong leadership, planning and decision-making skills. Ability to manage staff, inventory, sales performance and operating costs. Effective communication and customer service skills. Ability to manage competing priorities in a fast-paced food retail environment. How to Apply Please email your resume to [email protected] .
Store Manager
Pizza Mills Pty Ltd ¡ Posted today
About the role
Store Manager â Dominoâs Andergrove Employer: Pizza Mills Pty Ltd Location: Andergrove, QLD 4740 Employment Type: Full-Time Salary: $75,000â$85,000 per annum, plus superannuation Industry: Food Retail About the Position Pizza Mills Pty Ltd, operating Dominoâs Andergrove, is seeking a capable Store Manager to oversee daily store operations, supervise employees and maintain business performance. The successful applicant will manage staffing, inventory, customer service, operating costs and compliance with company and regulatory standards. Key Duties and Responsibilities Oversee daily store operations and ensure compliance with company policies and procedures. Coordinate staff scheduling, work allocation, training and performance management. Supervise employees and promote an efficient, productive and customer-focused working environment. Monitor sales results, control operating expenses and implement strategies to achieve business targets. Manage stock levels, coordinate ordering, monitor inventory movement and minimise wastage. Oversee cash handling, point-of-sale operations, sales reporting and daily financial reconciliation. Maintain customer service standards and resolve complaints and service-related issues. Ensure compliance with food safety, hygiene, workplace health and safety and other applicable requirements. Maintain store presentation, cleanliness, equipment and operational readiness. Identify opportunities to improve productivity, cost control and overall store efficiency. Selection Criteria Demonstrated experience in store management, retail operations or staff supervision. Strong leadership, planning and decision-making skills. Ability to manage staff, inventory, sales performance and operating costs. Effective communication and customer service skills. Ability to manage competing priorities in a fast-paced food retail environment. How to Apply Please email your resume to [email protected] .
Customer Service Manager
Rentokil Initial ¡ Posted 2 days ago
About the role
At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. We operate three market-leading brands: Rentokil Pest Control, Initial Hygiene , and Ambius Indoor Plants . What sets us apart is our people. We are a friendly and supportive team driven by a passion to Protect People, Enhance Lives, and Preserve our Planet . From multinational corporations to local restaurants and family homes, over two million customers rely on us to get the job done quickly and effectively. The Role We are looking for an energetic, results-driven Customer Service Manager to lead our customer-facing team. In this role, you won't just be managing tasks; you will be empowering your team to deliver a consistent "WOW" experience to every client. You will act as a bridge between our internal service delivery teams and our external stakeholders, ensuring that our customer service levels remain world-class while driving growth through retention and sales opportunities. This role will be based in our Canberra branch but will involve visits to our offices in Cowra and Batemans Bay Key Responsibilities Leadership & Mentorship: Supervise, lead, and develop the customer service team Operational Excellence: Construct and deliver individual and team KPIs, ensuring the team's performance management processes are strictly followed. Data-Driven Strategy: Analyse customer service data and branch stats to identify trends, improve productivity, and maintain exceptional service levels. Stakeholder Management: Collaborate cross-functionally with Planning, Operations, and Sales teams to ensure customer needs are met, and service efficiency is optimised. Proactively engage with internal stakeholders to monitor and ensure Service Delivery KPIs are achieved. Complaint Resolution: Oversee all customer feedback and escalations, ensuring "customer in jeopardy" procedures are followed to resolve issues with speed and professionalism. Growth Focus: Lead and manage the internal sales function to drive sales growth, activity levels, and conversion performance in line with KPIs. Continuous Improvement: Support and encourage a culture of continuous improvement, leveraging new tools and technologies to streamline workflows. Requirements Experience: 3 years of experience in a similar services-based Customer Service Manager or Team Leader role. Communication: Outstanding verbal and written communication skills with a professional demeanour and "stellar" phone etiquette. Conflict Resolution: Proven ability to work calmly under pressure and handle complex dispute resolutions. Technical Literacy: Proficient in multiple database systems, Microsoft Office/Google Workspace, and CRM software. Mindset: A customer-centric mindset with a "lead by example" approach. You must be comfortable working in a fast-paced environment where no two days are the same. Compliance: Ability to pass a pre-employment medical, drug and alcohol screen, and background checks. If youâre a Customer Service Superhero ready to take the next step in your career with a global leader, click the Apply button now! Rentokil Initial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Store Manager (Customer Service)
National Storage ¡ Posted 2 days ago
About the role
Our Story: Since 2000, National Storage has grown from a single centre into a premier self-storage provider across Australia and New Zealand, now serving over 100,000 customers across more than 300 locations. Through our rapid growth, our foundational values of teamwork, care, and excellence have remained at the heart of everything we do. We have built an enduring, welcoming culture focused on helping our people reach their full potential both professionally and personally. Today, our story continues to be written by an excited, dedicated team that lives these values every day, driving our collective success and supporting our communities. The Opportunity: As the Centre Manager at our Welshpool centre, you will work together with Storage Consultants, neighbouring centre teams, and the Operations Manager to keep the centre performing at its best. Your focus will be on running a financially sound operation, mentoring your team, and ensuring the centre provides a welcoming experience for every customer. Living the National Storage values will be central to your day-to-day success. If you have a genuine passion for service, people management, and operational excellence, this is your opportunity to step into a leadership role, develop your skill set, and build a long-term career. Enjoy a balanced schedule with our steady two-week rotating roster: Week 1: Monday to Friday, 8:00 am â 5:00 pm (Saturday and Sunday rostered days off). Week 2: Monday to Saturday rotation (Saturday 9:00 am â 2:00 pm), Wednesday and Sunday rostered days off. A Day in the Life: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, daily cleaning and maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Providing weekly and monthly reports summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. What you Bring to the Team: A full unrestricted driverâs licence and accessible car (required). A forklift licence (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Experience in supporting development of your team, including managing performance as necessary. Conflict resolution experience and the ability to de-escalate situations. Proven ability in working towards and achieving sales targets and KPIs. Proficiency in using technology and multitasking between different systems. Effective communication skills with the natural ability to foster a collaborative environment. A motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company-paid parental leave. Discounts on a range of storage services, including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more. Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage, and agency submissions will not be considered unless requested.
Operations Manager - Customer Service, Warehouse & Logistics
Austcorp Executive ¡ Posted 2 days ago
About the role
About the role Following an organisational restructure, the Customer Service and Warehouse & Logistics functions have been consolidated into a single Operations business unit. Seeking an experienced and hands-on Operations Manager to lead the Customer Service team while overseeing the coordination of warehouse and logistics activities. This role would suit an experienced Customer Service Manager, Customer Service & Administration Manager, or Operations professional with strong leadership, organisational and process management skills. The primary focus of the position is the effective management and development of the Customer Service team, ensuring a high level of customer satisfaction, efficient order management and seamless coordination across internal departments. Key Responsibilities Customer Service & Team Leadership Lead, manage and develop the Customer Service team, providing guidance, coaching and performance management. Oversee day-to-day customer service operations, ensuring enquiries, orders and customer issues are handled efficiently and professionally. Maintain strong customer relationships and support the resolution of escalated enquiries or complaints. Monitor team performance, service levels and key operational metrics, identifying opportunities for continuous improvement. Develop and maintain customer service procedures, workflows and standards. Work collaboratively with Sales and other internal departments to ensure a consistent and positive customer experience. Warehouse & Logistics Coordination Oversee the coordination of warehouse and logistics activities alongside the Customer Service function. Support efficient order fulfilment, inventory coordination, dispatch and delivery processes. Ensure effective communication between Customer Service, Warehouse, Logistics and other relevant stakeholders. Identify opportunities to improve processes, operational efficiency and cross-functional collaboration. Broader Business Responsibilities Depending on experience and capability, the successful candidate may also contribute to: Quality Management Systems (QMS): Supporting quality procedures, documentation, audits and continuous improvement initiatives. Work Health & Safety (WHS): Assisting with workplace safety processes, documentation and compliance initiatives. Employee Engagement: Participating in the Social Committee and supporting internal engagement activities. Office Management: Coordinating general office administration, facilities and related business requirements. About You You are an organised, proactive and commercially minded professional who enjoys leading people, improving processes and ensuring operational functions run smoothly. You will ideally bring: Demonstrated experience managing a Customer Service or Administration team. Strong leadership, communication and stakeholder management skills. Experience overseeing customer orders, enquiries, complaints and service delivery. The ability to manage competing priorities in a fast-paced operational environment. Strong administrative, organisational and problem-solving capabilities. Experience working collaboratively across Customer Service, Warehouse, Logistics, Sales or other operational functions. A continuous improvement mindset, with the ability to identify and implement more efficient ways of working. Strong systems skills and confidence using business software and reporting tools. Experience with QMS, ISO standards, WHS or office management would be advantageous, but is not essential for the right candidate.
Customer Service Manager
MYER ¡ Posted 5 days ago
About the role
Customer Service Manager Job no: 946564 Work type: Permanent / Full time Location: Melbourne - Central Be part of the energy and excitement at Myer Melbourne . Lead and inspire passionate retail teams to deliver exceptional customer experiences while driving sales performance in one of Australia's most iconic department stores. As a Customer Service Manager , you'll be at the forefront of customer service excellence, leading teams across multiple departments to create memorable shopping experiences. You'll champion Myer's strategic vision through effective operational leadership, team coaching and fostering a culture of engagement, collaboration and continuous improvement. Working alongside a supportive leadership team, this pivotal role offers outstanding opportunities to develop your leadership capability and progress your career in retail management. Lead high-performing tams to deliver exceptional customer and commercial outcomes Excellent o pportunities for career progression, succession planning and leadership development Join a collaborative leadership team at our Flagship Melbourne City store About The Role: Manage the daily operations of your departments, driving customer satisfaction and financial performance Optimise team productivity by leveraging workforce management and further developing team member skills Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition Maximise the teamâs customer service focus by effective management and delegation of tasks to minimise operational activities Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders Maximise your time spent within your departments to lead and manage your teams and gain customer insights About You: Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment People leadership skills with a 'hands-on' approach are essential Demonstrated ability to lead teams, achieve targets and monitor KPI's Experience in performance management and getting the best from your teams will be highly regarded Customer focused with superior customer service skills Strong retail, financial and business acumen Excellent time management skills with the ability to prioritise and achieve within timelines Benefits to you: Become a leader within one of Australiaâs most-loved department stores Career development and progression opportunities, local and national Exciting Team Member discounts and exclusive offers Access to volunteer, parental and lifestyle leave Service Recognition, Inspirational People Awards, and more! Our leadership team operates on a fortnightly rotating roster to support key store trading hours, including weekends and peak retail periods such as Black Friday and the Christmas/New Year trading season. Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration. Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve. Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable. Applications close: 03 Nov 2026 AUS Eastern Daylight Time
Customer Service Manager
SAE Group Pty ¡ Posted 5 days ago
About the role
About SAE Group Established in 2010, SAE Group is an Australian owned and operated company providing energy efficient solutions to homes and businesses. We are one of the largest installers of solar in the country, working across Brisbane, the Gold Coast, the Sunshine Coast, Ballina, Coffs Harbour, Sydney, Melbourne and Perth. Our values are SAEIQ: Safety, Adaptability, Environment, Integrity and Quality. About the role Youâll lead our customer service and administration team from our Kingscliff office, reporting to the General Manager. You own the customer journey from sale to installation: enquiries, escalations, install booking and scheduling, and the admin that keeps it moving. You are the link between customers, sales, operations and senior management. What youâll do Lead, coach and develop our Customer Service Administrators Recruit, train and onboard new team members, and set and track KPIs Manage customer enquiries and escalations through to resolution Oversee booking and scheduling of installations, service appointments and front of house Maintain accurate customer records and streamline administrative workflows to ensure operational efficiency. Work closely with sales and operations so nothing falls through the gaps Report to the General Manager and drive improvements across the customer journey Manage the team budget and approve purchases within your authority What youâll bring Proven experience leading a customer service or administration team A track record of coaching people and managing performance Calm, practical handling of escalations and difficult conversations Clear written and verbal communication at every level Exceptional organisation and prioritisation skills in a fast-paced, high-volume environment. Experience coordinating schedules and workflows Confidence with business systems and reporting. Salesforce or Simpro experience is a plus Solar, electrical or trade industry experience is highly regarded Demonstrated understanding of Australian Consumer Law and its application in customer dispute resolution. Whatâs on offer A competitive salary plus super Full time, Monday to Friday A beachside office in Kingscliff, a short walk from the water A supportive, close knit team that backs each other Regular team events and get togethers A leadership role with real ownership of the customer experience Work for a growing business in solar, batteries and energy, 16 plus years in the industry Employee Assistant Program How to apply Apply through this ad with your resume and a short cover letter telling us about a time you turned a customerâs experience around.
Customer Service Manager
Myer ¡ Posted 6 days ago
About the role
Job no: 946564 Work type: Permanent / Full time Location: Melbourne - Central Be part of the energy and excitement at Myer Melbourne . Lead and inspire passionate retail teams to deliver exceptional customer experiences while driving sales performance in one of Australia's most iconic department stores. As a Customer Service Manager , you'll be at the forefront of customer service excellence, leading teams across multiple departments to create memorable shopping experiences. You'll champion Myer's strategic vision through effective operational leadership, team coaching and fostering a culture of engagement, collaboration and continuous improvement. Working alongside a supportive leadership team, this pivotal role offers outstanding opportunities to develop your leadership capability and progress your career in retail management. Lead high-performing teams to deliver exceptional customer and commercial outcomes Excellent o pportunities for career progression, succession planning and leadership development Join a collaborative leadership team at our Flagship Melbourne City store About The Role: Manage the daily operations of your departments, driving customer satisfaction and financial performance Optimise team productivity by leveraging workforce management and further developing team member skills Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition Maximise the teamâs customer service focus by effective management and delegation of tasks to minimise operational activities Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders Maximise your time spent within your departments to lead and manage your teams and gain customer insights About You: Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment People leadership skills with a 'hands-on' approach are essential Demonstrated ability to lead teams, achieve targets and monitor KPI's Experience in performance management and getting the best from your teams will be highly regarded Customer focused with superior customer service skills Strong retail, financial and business acumen Excellent time management skills with the ability to prioritise and achieve within timelines Benefits to you: Become a leader within one of Australiaâs most-loved department stores Career development and progression opportunities, local and national Exciting Team Member discounts and exclusive offers Access to volunteer, parental and lifestyle leave Service Recognition, Inspirational People Awards, and more! Our leadership team operates on a fortnightly rotating roster to support key store trading hours, including weekends and peak retail periods such as Black Friday and the Christmas/New Year trading season.
Customer Service Manager - Perth
Textron ¡ Posted 6 days ago
About the role
Customer Service Manager \- Perth Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands\. We are passionate advocates of aviation, empowering people with the freedom of flight\. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career\. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one\. Your success is our success\. Description JOB SUMMARY: We are seeking an experienced Customer Service Manager \(CSM\) to join our Jandakot Service Centre in Perth, supporting the West Coast region\. The CSM serves as main point of contact with the Customer, as well as a main point of contact for less tenured Customer Service Managers \(CSMs\)\. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers\. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Mgr Maintenance\. JOB RESPONSIBILITIES: * Coordinate and communicate all aircraft issues with the customer\. * Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief\. o Familiar with warranty programs\. o Discuss applicable service bulletins, quotes, and flat rates as required by the Customer\. o Adjust schedule as needed o Discuss credit terms and collect prepay or deposits, if applicable\. * Define communications and discrepancy approval process with the Customer throughout visit\. o Confirm Customer's schedule and verifies Customer information in database\. o Provide schedule estimate update to the Customer\. o Communicates initial service order and work scope to Lead and Mgr Maintenance after Customer debrief\. o Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Mgr Maintenance o Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the Mgr Maintenance * Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer\. * Markets Service Center capabilities to new and existing customers\. Fosters a positive relationship between the customer and the Textron Aviation service network * In conjunction with Finance, reviews program coverage and pricing\. Build, review and approve or change preliminary invoice * Responsible for communicating safety expectations of the Service Center\. * Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies\. * Provide an invoice and collect payment, as applicable\. * Post\-delivery follow\-up with Customer: o Assures that open issues involving parts, return maintenance, or billing issues are resolved\. o Addresses Maintenance Visit Performance Evaluation issues with the Service Team Leader * Provide guidance and mentorship to peers as needed, including but not limited to: o Ensuring CSMs who trasition to the service center receive adequate training on the systems that interface with the customer o Oversee customer disputes and ensure that we are addressing in a reasonable timeframe\. o Ensure all CSMs are aware of changes in the iMRO System, process changes, or new initiatives being championed by leadership\. * Provide General Manager with financial updates to include o Generation and accuracy of the Bill Stat o Analysis and feedback on previous workorders for financal impact\. Qualifications EDUCATION/ EXPERIENCE: * 4 years of relative aircraft maintenance experience * Bachelor's degree in Aviation or related field or equivalent Preferred: * Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experience QUALIFICATIONS: * Interpersonal savvy, ability to build and maintain strong customer relationships * Ability to anticipate and address customer needs * Excellent written and verbal communication * Possesses good organization and time management skills * Attention to detail, goal oriented * Ability to prioritize and manage time sensitive responsibilities * Highly motivated * Ability to work in team environment * Maintenance experience preferred * Conflict resolution The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job\. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified\. Recruiting Company: Textron Aviation Primary Location: Australia-Perth Job Function: Flight Operations Schedule: Full-time Job Level: Individual Contributor Job Type: Standard Shift: First Shift Job Posting: 10/21/2026, 5:37:13 PM Job Number: 345780
Customer Service Manager
Myer ¡ Posted 7 days ago
About the role
Job no: 946615 Work type: Limited Tenure, Permanent / Full time Location: Cairns As a Customer Service Manager at Myer Cairns youâll lead the delivery of exceptional customer experiences while driving team performance across multiple departments. You'll champion the Myer strategy, oversee daily operations, and inspire your team through coaching, development and strong leadership. 12 month contract opportunity with potential for ongoing career opportunities within Myer, supported by our commitment to growth and development. About The Role: Lead and manage daily department operations to drive customer satisfaction and financial performance Inspire and develop your team through effective coaching, feedback, and recognition Foster a high-performance, customer-first culture by role modelling service excellence Maximise team productivity through smart workforce planning and task delegation Spend quality time on the floor to lead by example and gain valuable customer insights Empower and mentor your team to become the next generation of Myer leaders. About You: Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment Strong people leadership skills with a 'hands-on', collaborative approach Demonstrated ability to drive team performance, meet KPIs and manage performance effectively Customer focused with superior customer service skills Strong commercial acumen and understanding of retail operations Excellent time management and prioritisation skills Benefits to you: Be part of a supportive and dynamic leadership team Access to career development and succession planning opportunities Exciting Team Member discounts and exclusive offers Access to volunteer, parental and lifestyle leave Service Recognition, Inspirational People Awards, and more! Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years). Apply now and take the next step in your retail leadership career! From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. Myer is a place for finding life-long friendships, a safe space with a big heart. Here, youâre encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Here, youâre not only an employee. Youâre a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, weâre all about making your work life meaningful. We want you to experience lifeâs special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be. Wherever you are and wherever youâre going, weâll meet you there and get you to your destination. With your enthusiasm and our support, weâre fully committed to helping you thrive and flourish. The future lies in your hands.
Customer Service Manager
UniLodge ¡ Posted 7 days ago
About the role
19th October, 2026 At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealandâs leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, weâre seeking people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice. What role will you play As the Customer Service Manager, you will be responsible for leading the front-line team in the efficient and effective operations of reception. You will be equipped to handle a fast-paced environment, keen to hear othersâ views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. More specifically you will: Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Aim to build a high performing team aiding with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that your team receive timely feedback on their performance in a professional and encouraging manner. Ensure accurate accounting of all resident related accounts for rental and sundries. Complete the check in and out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc What weâre looking for Similar work experience within student accommodation or hospitality industry Strong customer service focus The ability to work autonomously Desire to work in a fast-paced, team-oriented environment Ability to manage a diverse range of tasks independently and reliably Ability to prioritise tasks and manager time effectively Strong communication skills, both written and verbal Ability to think creatively and independently solve problems, and escalate where required Resolve questions, queries and issues raised by team members, residents and prospective residents/visitors Confident computer skills including ability to use various systems and Microsoft Suite Unrestricted work rights in Australia National Police Check (completed within last 3 months), at your own cost Working with Childrenâs Check (VIC) What we can offer you: Amplify your potential, we offer a variety of opportunities for career progression Personal and professional development, through online and face to face training and courses Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs Full uniform provided Inclusive culture in a diverse, collaborative and fun team environment Various leave options including two weeks paid parental leave, study leave & much more Strong focus on employee engagement â annual feedback surveys, and access to our community platform (Viva Engage) Performance recognition programs and rewards: âOn-The-Spotâ Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards Flu Vaccinations â Company Funded Generous referral bonus (up to $1,000 AUD/NZD) Access to Insider Rates at Essence Hotels and Apartments Join our Team To start your journey with us, apply now with your resume and cover letter. UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in genderâbased violence, in line with our commitment to integrity, accountability, and the National Higher Education Code. UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. We are a 2026 Circle Back Initiative Employer â we commit to respond to every applicant.
Centre Manager (Customer Service)
National Storage ¡ Posted 7 days ago
About the role
Our Story: Since 2000, National Storage has grown from a single centre into a premier self-storage provider across Australia and New Zealand, now serving over 100,000 customers across more than 300 locations. Through our rapid growth, our foundational values of teamwork, care, and excellence have remained at the heart of everything we do. We have built an enduring, welcoming culture focused on helping our people reach their full potential both professionally and personally. Today, our story continues to be written by an excited, dedicated team that lives these values every day, driving our collective success and supporting our communities. The Opportunity: As the Centre Manager at our Tweed Heads centreâwith the added variety of supporting a much smaller centre in Chinderah Bay âyou will work together with Storage Consultants, neighbouring centre teams, and the Operations Manager to keep the centre performing at its best. Your focus will be on running a financially sound operation, mentoring your team, and ensuring the centre provides a welcoming experience for every customer. Living the National Storage values will be central to your day-to-day success. If you have a genuine passion for service, people management, and operational excellence, this is your opportunity to step into a leadership role, develop your skill set, and build a long-term career. Enjoy a balanced schedule with our steady two-week rotating roster: Week 1: Monday to Friday, 8:00 am â 5:00 pm (Saturday and Sunday rostered days off). Week 2: Monday to Saturday rotation (Saturday 9:00 am â 2:00 pm), with mid-week and Sunday rostered days off. A Day in the Life: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, daily cleaning and maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Providing weekly and monthly reports summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. What you Bring to the Team: A full unrestricted driverâs licence and accessible car (required). A forklift licence (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Experience in supporting development of your team, including managing performance as necessary. Conflict resolution experience and the ability to de-escalate situations. Proven ability in working towards and achieving sales targets and KPIs. Proficiency in using technology and multitasking between different systems. Effective communication skills with the natural ability to foster a collaborative environment. A motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company-paid parental leave. Discounts on a range of storage services, including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more. Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage, and agency submissions will not be considered unless requested.
Customer Service Officer, Document Management Team Full-time Temporary
ACT Government ¡ Posted 7 days ago
About the role
The Document Management Team is at the heart of our organisation. It has a range of important functions within Access Canberra that allow all areas of the organisation to function smoothly. The team are responsible for: Collating, scanning, proofing and storing transactional paperwork from Access Canberra Service Centres. Handling enquiries over the phone and in writing. Providing access to records and information from Rego.act. Processing incoming and outgoing physical mail for Access Canberra; and Other administrative duties, as required. The team are committed to providing quality service, we are an important link between the government and the community and require a high degree of attention to detail in our work. We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply. Eligibility/Other Requirements: This position does not require a pre-employment medical This position does not require a Working with Vulnerable People Check This position does not involve direct supervision of personnel Notes: This is a temporary position available immediately for a period of up to six months. Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. How to Apply: Please prepare a one-page pitch addressing the Selection Criteria and detailing your suitability to fulfil the duties of the role. You will also need to provide a copy of your current curriculum vitae and include the contact details for two referees, one being your current employer. Applications should be submitted via the Apply Now button below. Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service. Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act. The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal . LI-DNI Note This is a temporary position available immediately for a period of up to six months.
Retail Manager
Drips Pizzeria Cafe ¡ Posted 9 days ago
About the role
Join Our Team at Drips Pizzeria Cafe â Retail Manager Wanted! Position: Full-Time Retail Manager Location: Cranbourne West, VIC Salary: $75,000â$85,000 per annum Experience: Minimum 1â2 years of relevant experience Qualification: Relevant Diploma or higher qualification required About the Role Drips Pizzeria Cafe is looking for a motivated, organised and experienced Retail Manager to lead and manage our daily business operations in Cranbourne West, Victoria. The successful candidate will be responsible for overseeing retail operations, managing staff, controlling stock and expenditure, maintaining excellent customer service standards and implementing strategies to improve business performance. This role requires strong leadership, commercial awareness and the ability to ensure the smooth and efficient operation of our pizzeria cafe. Key Responsibilities Plan, organise and oversee daily retail operations to ensure efficient business performance and consistent customer service. Manage product offerings, stock availability, pricing and service standards in line with customer demand and business objectives. Develop and implement purchasing procedures, coordinate with suppliers and ensure the timely availability of ingredients, beverages, packaging and other essential supplies. Monitor sales performance, analyse business trends and implement strategies to increase revenue and improve profitability. Prepare and manage operational budgets, monitor expenses, control wastage and identify opportunities for cost savings. Recruit, train, supervise and motivate employees, including managing staff rosters, work allocation and performance. Develop and implement promotional activities, special offers and local marketing initiatives to attract customers and support business growth. Maintain accurate records of inventory, purchases, sales, expenses and other financial transactions. Establish and maintain high customer service standards, handle customer enquiries and complaints, and ensure customer satisfaction. Coordinate with kitchen and front-of-house teams to maintain efficient order processing, product availability and timely customer service. Ensure compliance with workplace health and safety, food safety, hygiene and other applicable business regulations. Review existing operational procedures and introduce improvements to enhance productivity, service quality and overall business efficiency. Qualifications and Experience Qualifications: A minimum of a Diploma in Business, Retail Management, Hospitality Management or another closely related discipline is required. Higher relevant qualifications will also be considered. Experience: Minimum 1â2 years of relevant experience in retail, hospitality or food service business management. Leadership: Demonstrated ability to supervise employees, manage daily operations and maintain a productive team environment. Business Management: Good understanding of inventory management, purchasing, budgeting, sales monitoring and operational cost control. Customer Service: Strong interpersonal and communication skills with the ability to maintain positive customer relationships. Organisational Skills: Ability to prioritise responsibilities, solve operational problems and work effectively in a busy pizzeria cafe environment. Flexibility: Willingness to work flexible hours, including evenings, weekends and public holidays, when required.
Customer Service Assistant Manager 3IC
Drakes Supermarkets ¡ Posted 10 days ago
About the role
Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While weâve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, weâre committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Samford store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity youâve been looking for, weâd love to hear from you!
Centre Manager (Customer Service)
National Storage ¡ Posted 10 days ago
About the role
About the Role: Based in Tweed Heads , you will join forces with the Operations Manager and the wider team in surrounding centres to enhance centre performance. This role is predominantly centred at our main Tweed Heads location, with the added variety of supporting a much smaller centre in Chinderah Bay . You will be responsible for driving financial and operational excellence, empowering the team on the ground, and ensuring the centre is consistently in presentable shape for our customers, all in line with National Storageâs company values and objectives. If your strengths lie in brilliant customer service and stakeholder management, administration, operations , and people management , this is your opportunity to own the day-to-day running of this centre, develop your skills, grow, and make a real contribution to our success. Key Responsibilities: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Managing a team, including time management, delegation, performance management, and conflict resolution. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. About You: FULL Driverâs license and car (required). Forklift license (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Strong conflict resolution knowledge and the ability to de-escalate situations. Proven ability in working towards sales targets and KPIs. Proficient at using technology and multitasking between different systems. Effective communication skills and be able to foster a team building environment. You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. The ability to work on a rotating roster, with every second Saturday from 9am-2pm. About Us: Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000 customers, and a highly acquisitive growth strategy. If you are looking to be part of a great company doing great things, weâd love to hear from you! Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company paid parental leave. Discounts on a range of storage services, including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage, and agency submissions will not be considered unless requested.
Customer Service Assistant Manager 3IC
Drakes Supermarkets ¡ Posted 11 days ago
About the role
Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While weâve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, weâre committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Newton store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity youâve been looking for, weâd love to hear from you!
Customer Service Assistant Manager 3IC
Drakes Supermarkets ¡ Posted 11 days ago
About the role
Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While weâve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, weâre committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Torrensville store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity youâve been looking for, weâd love to hear from you!
Customer Service Assistant Manager 3IC
Drakes Supermarkets ¡ Posted 11 days ago
About the role
Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While weâve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, weâre committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Angle Vale store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity youâve been looking for, weâd love to hear from you!
Customer Service Assistant Manager 3IC
Drakes Supermarkets ¡ Posted 11 days ago
About the role
Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While weâve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, weâre committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Lightsview store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity youâve been looking for, weâd love to hear from you!
Customer Service Manager / Duty Manager - Harbord Diggers
Harbord Diggers ¡ Posted 12 days ago
About the role
ABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun, Outcome Driven and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT. ABOUT THE ROLE We are currently searching for an experienced and motivated Customer Service Manager / Duty Manager to join and lead our lively close-knit team on a permanent full-time basis at Harbord Diggers Club , located in Freshwater, NSW! As a Customer Service Manager, you will oversee all day-to-day operations throughout the venue overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen to ensure memorable moments are created with all visitors by effectively supervising, training and providing on-going development opportunities to the team. More specifically, your duties will include but are not limited to: Venue management including guest experience, appearance, security, professional leadership Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards Talent management and succession planning Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations Coordination of rosters ensuring operational needs are met Ensure continuous improvement of our service delivery Attend and manage customer complaints and issues Organisation of workflow Supervision of employees including training and development as well as oversee and manage the employee performance life cycle Completion of accurate Risk Manager reporting ABOUT YOU To be successful for this role, you should have the following: Previous experience leading daily operations within a similar role in the Hospitality Industry Current certification in Responsible Conduct of Gaming (RCG), Responsible Service of Alcohol (RSA), First Aid & Advanced Resuscitation â or willing to obtain Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance Strong leadership skills that encourage a supportive work environment Passion for delivering exceptional guest experiences Exceptional people management, relationship building, and verbal & written communication skills Computer literacy Great conflict resolution abilities Availability to work a flexible roster, including days, nights and weekends 4-day rotating roster across the work week with 3-days off per roster week. OUR BENEFITS Supportive and inclusive team and culture Free onsite parking Ongoing learning and development opportunities Uniforms provided Discounted gym membership GROUP WINNER OF: Western Sydney Business Awards â Employer of Choice 2020 Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020 Clubs NSW â Clubs and Community Award for Emergency Services 2023 The salary range for this role is $90-100k per annum. If you're looking at taking your career to the next level, apply today and don't miss out on this exciting opportunity.
Customer Service & Operations Manager - Automotive Industry
Motor Staff ¡ Posted 12 days ago
About the role
Western Suburbs Location Automotive Retail or Parts Experience Highly Regarded $85k - $95k Super Our client specialises in personalised, printed Car, Motorcyle and Trailer Covers including Seat Covers. They are looking to employ a Customer Service & Operations Manager to assist with business operations. The role is Monday to Friday only, and offers security of tenure, career advancement opportunities and a friendly working atmosphere. Core Responsibilities : Customer Experience - answering product inquiries via email, phone and social media. Being the first port of call for our business Order picking & packing Basic warehousing activities Complete fulfilment of custom logo printing activities - finalising logo design, printing media and pressing onto the covers Further Details : Experience with Adobe Photoshop/Illustrator preferred but not essential Experience with commercial HTV/DTF Printing preferred but not essential Experience with Shopify preferred but not essential Forklift license preferred but not essential The Role would suit someone with: A genuine personal interest in cars/automotive industry Personable skills Articulate phone skills The ability to convert a sale over the phone Experience in a larger automotive company such as Autobarn, Supercheap Auto or a large automotive E-commerce business Salary on offer will fall in the $85k to $95k range Super. Interested and suitably qualified applicants should apply through this site. For many other Motor Staff automotive industry positions please visit our website at www.motorstaff.com.au, follow us on Facebook at www.facebook.com.au/motorstaff, and LinkedIn. Your resume must contain your address so we can assess commuting requirements. Applicants must be physically located in Australia and must be Australian or New Zealand citizens or hold a permanent residency visa. Motor Staff is Australiaâs No 1 automotive industry recruitment agency.
RETAIL MANAGER
MAHAAN PTY LTD ¡ Posted 13 days ago
About the role
Job Opportunity: Retail Manager (Full-Time) â Liberty Fuel Station, Lawnton MAHAAN PTY LTD is seeking a dedicated and experienced Retail Manager to join our team at Liberty Fuel Station, Lawnton, located at 706/708 Gympie Road, Lawnton, QLD-4501. We are looking for a reliable and motivated individual who is committed to managing the store efficiently on a long-term basis. If you are looking for a stable and rewarding career opportunity with a well-established company, we would love to hear from you! Duties and Responsibilities: Managing the store, warehouse and staff to deliver store objectives. Manages and directs staff, handling recruitment, scheduling, training, and performance assessment Create a safe working environment for your team and customers. Be responsible for inventory management, stock takes, daily reconciliation, banking and other administrative duties as required. Ensure the customer experience is positive, leading to new opportunities and repeat business. Product selection and setting up prices for special items by implementing competitive purchasing and pricing policies to reduce expenditure and increase sales. Markets products by advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Ensure store operations and retail standards are implemented and maintained. Maintains store staff by recruiting, on-boarding, orienting, and training new team members. Monitor and evaluate the overall performance of the store and of individual staff members to ensure service standards and goals are met. Prepare and control the storeâs budget aiming for minimum expenditure and efficiency. Control costs without compromising standards and customer service. Manage new stock deliveries and merchandise the store. Ensure occupational health and safety guidelines are always maintained and adhered to by the staff. Skills and Experience: The candidate must have at least one yearâs experience in a similar role. Minimum Diploma level qualification is required. Proven ability to achieve sales, KPIâs & manage stock take. A true passion for retail & growing your retail management career Good communication skills Ability to work in a team and autonomously. Salary: $80,000 - $85,000 per annum plus superannuation Email: [email protected] Phone: 0458189052
Customer Service Operations Manager
Harvey Norman ¡ Posted 14 days ago
About the role
¡ Full Time Position ¡ Guaranteed base earnings ¡ Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Fyshwick Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers. In this role you will: ¡ Actively manage Harvey Norman customer repairs & servicing ¡ Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date ¡ Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service ¡ Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting ¡ Run weekly reports for repairs/service jobs as required by the Proprietor ¡ Advise customers of arrival of stock and organise delivery as requested by the Proprietor ¡ Be Health and Safety conscious What we require: ¡ Experience in (or ability to work in) a customer focused, successful retail business ¡ Experience working in a high volume administration role ¡ Capacity to juggle multiple tasks with a flexible, 'can-do' attitude ¡ Customer service champion with very strong communication and interpersonal skills ¡ Familiarity with Australian Consumer Law (desirable) ¡ Friendly, outgoing, approachable and work well as a team member ¡ Ability to service customers while managing work tasks around their needs ¡ Going above and beyond to provide exceptional customer focused problem solving ¡ Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services What we offer: ¡ Generous staff discounts ¡ Harvey Norman is a strong advocate of career progression with a wide support network for professional development ¡ An environment where good performance is recognised and rewarded ¡ A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
Customer Service Assistant Manager 3IC
Drakes Supermarkets ¡ Posted 14 days ago
About the role
Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression About us: Over 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While weâve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, weâre committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Fulham Gardens store is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity youâve been looking for, weâd love to hear from you!
Customer Service Assistant Manager FT
Drakes Supermarkets ¡ Posted 14 days ago
About the role
Exciting Career Opportunity Attractive remuneration 10% company discount for you and your family Full on-the-job training and support provided Opportunity for career progression Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While weâve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, weâre committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About the role: Reporting directly to the Customer Service Manager, this successful applicant will be responsible for assisting with the day-to-day operation of the stores customer service department, to ensure both the smooth operation of the department, as well as provide Drakes promise of exceptional customer service. If successful, you will be required to assist with managing and coaching the team, completing stocktakes, generating rosters much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: POS knowledge is preferred, but not essential Ability to supervise a team Accurate team member rostering Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity you've been looking for, click 'Apply' now!
RETAIL MANAGER
Rich energy pty ltd ¡ Posted 15 days ago
About the role
Rich energy pty ltd is seeking an experienced Retail Manager to take responsibility for the day to day performance of its fuel and convenience retail operation. This is a hands on management role with accountability for staff, stock, purchasing, sales, service standards, budgeting, cash controls and workplace compliance. The successful applicant will lead the team and ensure the site operates safely, efficiently and consistently across the full trading week. Key responsibilities ¡ Plan, organise and control the daily operations of the retail store and fuel forecourt. ¡ Determine the product mix, stock levels, ordering requirements, merchandising standards and customer service standards. ¡ Manage purchasing and supplier relationships, review costs and availability, and maintain reliable stock supply. ¡ Monitor sales, margins, stock loss and wastage; prepare and manage operating budgets and performance targets. ¡ Maintain accurate inventory, cash, point of sale and financial transaction records, including daily reconciliations. ¡ Recruit, select, roster, train, supervise and support staff, and address performance or service issues promptly. ¡ Implement approved pricing, promotions and local marketing activities to improve sales and customer retention. ¡ Ensure compliance with work health and safety, food safety, fuel and forecourt procedures, employment requirements and other applicable laws. ¡ Resolve customer concerns professionally and maintain a clean, safe and well presented site. ¡ Coordinate routine maintenance, contractors and equipment servicing to minimise disruption to operations. Skills and Experience: . The candidate must have at least one year experience in a similar role. . A minimum Diploma level qualification is required. . Proven ability to achieve sales, KPIâs & manage stock take. . A true passion for retail & growing your retail management career . Good communication skills . Ability to work in a team and autonomously.
Customer Service Case Manager (Fintech)
CreditorWatch ¡ Posted 16 days ago
About the role
Who are we? So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk. As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections. We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025. We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch. Our Purpose â Empower Australian businesses to trade confidently with their customers. Our Mission We aim to be number one in our industry by delivering unique data insights and innovative products. Your Role & Team The Customer Service team focuses on providing support to all CreditorWatch customers, who number in the thousands. As a Customer Service Consultant , you are required to support customers with inbound enquiries via phone, live chat and email, spread over different geographies. Additionally, your role will entail outbound activities to assist online members in unlocking and managing their accounts. You will also proactively provide suggestions for continuous improvement to team processes, help centre management and ongoing reviews of customer feedback with the goal being to provide the team autonomy and improve the overall customer experience. As part of the role, you will also be handling commercial disputes. This role reports directly into our Customer Service Manager . It is a hybrid working model and our office is Sydney CBD Based. Some of your responsibilities include and are not limited to: Customer Care - Handle inbound and outbound customer enquiries via phone, live chat and email across different geographies, whilst maintaining our brand tone and ensuring adherence to QA standards and high CSAT scores. Case Management & Prioritisation - Own and progress customer cases from enquiry through to resolution, balancing competing priorities and deadlines, and demonstrating sound judgement when navigating complex matters, escalations, or multi-stakeholder investigations. Customer Advocacy & Insights - Be the voice of the customer within the business, sharing feedback and insights to improve products and customer experience. Dispute Resolution - Investigate and manage commercial disputes between customers and their debtors, tracking timelines and engaging multiple stakeholders Ad-hoc Projects - Solve real business problems and deliver meaningful improvements that directly enhance the customer experience. Youâll own and drive initiatives focused on streamlining processes, boosting efficiency, and driving customer-centric outcomes. Our ideal candidate To be successful in this role, you'll ideally have a couple years of experience as a Customer Service Agent under your belt. Hereat CreditorWatch, our customers come first, so you will have a passion for providing world class service and driving positive NPS engagement - your communication and active listening skills come second to none. You'll have strong problem solving, dispute handling, time management, and written and verbal communication. If you happen to have experience working on any exciting projects, it'd be highly advantageous. More than just work ââď¸ Keep Active â All employees get a Fitness First Platinum gym membership. âď¸ Daily Fuel â Barista-made coffee, breakfast, snacks, lunches and drinks on us â we got you! â¤ď¸â Wellness Days â Receive an additional day off each month. Whether youâre pursuing physical activities, cultivating your mental wellbeing or supporting your community⌠this is your time to switch off from work. ââď¸ Monthly Massages â We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it. Fun Activities â We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah⌠we own a boat) â these monthly team building activities will keep you feeling valued and connected. ââď¸ Legal Services â Our employees get access to free legal services â from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches. Our Values âĄď¸ The 1%âers add up â Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success. We are dependable and trustworthy â Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them. We are committed to growth â Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people. Our people make the difference â Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives. Recruitment Process â We like to keep it simple! Phone Screening â A deep dive into the company, role and experience required, including a thorough review of your match to the role â letâs get to know each other and ensure the opportunity is a match! Hiring Manager Meeting â This is an opportunity to showcase why your background and skill set aligns to the role and ask questions â be as curious as you want! Functional Meeting â Letâs get technical. Here youâll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations. Values Meeting â Weâd love to hear why CreditorWatch and see how youâd fit into our world. We are committed to you We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Service Superhero / Account Manager
TravelCard ¡ Posted 16 days ago
About the role
Customer Service Superhero / Account Manager New North Sydney office with amazing views, exceptional culture Exciting career progression opportunities Up to $65K Super STI up to 10% of Base Salary Paid day off on your birthday Full paid training provided to ensure you are set you up for success If you are an exceptional customer service representative wanting to grow and develop your role to Account Manager and beyond â this role is for you! Our wonderful Partner Support Team provides an exceptional support and acts as the first point of contact for our brokers, business partners and our national BDM team. We are looking for a Senior Customer Service Rep/Account Manager to proactively develop and maintain relationships with a portfolio of brokers. Now that the demand for travel is back and more Australians are travelling, and seeking a reliable travel insurance provider there is no better time to join an award-winning Travel Insurance provider offering a unique value proposition unseen in the Australian market. Join a team of professionals who are committed to revolutionising the Travel insurance sector! TravelCardâs story TravelCard is an award-winning product that has revolutionised the Australian Travel Insurance market as it has done in other countries. TravelCard implements the worldâs first travel insurance solution with real-time payments â instantly, globally, on the spot, when our customers really need it. We handle insurance claims right there, upfront, with no out-of-pocket expenses. Our mission is simple; to simplify our customersâ travel insurance experience. We trust our customers. We pay claims upfront. We are in their pocket. We go above and beyond for our clients. We provide constant reliable communications and updates reducing our customersâ levels of stress when things go wrong. We serve our customers with genuine compassion and care at the exact time they need it, which makes a big difference. Thatâs what makes TravelCard different! About the role Serve as the first point of contact for all inbound enquiries from potential or existing brokers and business partners on matters related to products, renewals, process and system enquiries Pro-active approach to all aspects of account management Contribute to business growth objectives by the development of new business and retention of existing business including renewals Build a long-term pipeline to support new business growth Develop and maintaining meaningful working relationships with brokers and ARs Promote the company ethos by providing an exceptional customer experience to your broker network Assist the BDMs in relationship and account management for TCAâs key accounts Partner with BDMs in the management of Business Partners and Corporate Clients with ongoing training, webinars and broker visits to sustain fundamental relationships What weâre looking for Knowledge and experience Previous customer services experience working with brokers would be highly regarded Self-motivated and target-oriented with proven examples of meeting and/or exceeding KPIs Experience working in a fast pace and dynamic environment Exceptional customer services skills with an outstanding customer-centric approach Ability to promote products and services to meet the needs of our brokerâs and their respective clients Empathic, dynamic and outgoing with excellent communication skills and the ability to build relationships A mindset which is supportive and allows you to âwalk in our customerâs shoesâ Analytical and problem-solving skills whilst working under pressure The ability and willingness to take initiative A reliable, punctual, loyal and willingness to be part of a team attitude Qualifications Tier 1 Insurance Broking qualification would be highly regarded TravelCard Culture TravelCard Australia offers a rare opportunity for its employees to be part of an established organisation with strong international foundations, that is creating something unique and innovative in the Australian Travel Insurance market. This translates into an agile, flexible, dynamic and fun work environment where highly motivated, creative and driven people come together to make an impact, shape the organisation and make a difference in a community environment. Starting from the very top, we foster a culture of leadership, empowering staff and making a positive difference in peopleâs lives through our presence. We are there when customers need us most. We genuinely believe in our unique products and what we do and are so proud to be game changers and path blazers, eradicating the current limitations and revolutionising the Australian Travel Insurance Industry. Our employee-centric approach means we understand that when the needs of the employees are met, they, in return, ensure that the needs of the customers and insurance intermediaries are met. We recognise that every one of our team members is a valued individual with unique gifts and talents from whom our organisation can learn and grow. If this opportunity excites you as much as it does us, weâd love to hear from you! Please click on âApplyâ and attach your cover letter and resume.
Customer Service Assistant Manager
Drakes Supermarkets ¡ Posted 17 days ago
About the role
Exciting Career Opportunity Attractive remuneration and 10% in-store discount for you and your family Permanent position Full on-the-job training and support provided About us: Almost 50 years since Roger Drake purchased his first supermarket in 1974, Drakes Supermarkets has now become the largest independent grocery retailer in Australia. While weâve grown from one store to more than 60 stores across South Australia and Queensland, Drakes Supermarkets has retained the same values since day one. Our mission at Drakes is to provide our customers with exceptional service, value for money, a great range and an outstanding shopping experience. To achieve this, we acknowledge that our customers are the most important people in our business. What we offer you: Become a valuable part of highly supportive diverse work culture, with more than 5,500 team members nationally, weâre committed to creating an inspiring workplace at Drakes, which supports the development of great people. 10% staff and family discount across all Drakes stores Wide range of corporate benefits including discounted gym memberships, banking, health insurance and much more! In-depth onboarding and career progression opportunities Company funded retail management qualifications and first aid qualifications Vehicle leasing opportunities About this opportunity: Our Biloela store in Central Queensland is currently looking for a motivated and hard working leader, to join and help lead the store's Customer Service department. Reporting directly to the Customer Service Manager, this successful applicant will be responsible for managing a small team, creating rosters, generating orders, completing stock takes much more! Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate: Customer service experience is desired, but not essential Ability to supervise team members Passion and enthusiasm, with a very "hands on" approach Unparalleled commitment to customer service Excellent communication skills Ability to liaise with both team members and management A flair for merchandising Commitment to work health and safety standards If this sounds like the opportunity youâve been looking for, weâd love to hear from you!
Customer Service Manager
Criterion Industries ¡ Posted 18 days ago
About the role
Welcome to Criterion Industries! At Criterion, we donât just offer jobs â we build careers. As a fast-growing, family-owned company with over 40 years in the industry, we take pride in delivering high-quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors. Our culture is Energetic, Committed, and United â values that drive us every day. Youâll feel it the moment you step into our vibrant, modern head office in Glendenning (Western Sydney), NSW. Weâre looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity. Weâre looking for an experienced Customer Service Team Leader who is passionate about delivering outstanding customer experiences, developing high-performing teams, and driving results. Why Join Criterion? Competitive salary Profit-sharing bonus after 6 months Monday to Friday role (no weekends) Career growth in a fast-growing business Supportive, energetic, and team-focused culture About the Role As our Customer Service Team Leader , youâll lead and support our Customer Service team, ensuring exceptional service, efficient case management, and strong team performance. Youâll be the go-to person for customer escalations, team coaching, and workflow management, while also managing key customer accounts and helping drive business growth. What Youâll Be Doing Leadership & Team Management Lead, motivate, and support the Customer Service team Manage daily workflows and team workloads Handle customer escalations and complex issues Coach team members through regular feedback and one-on-one meetings Identify training and development opportunities Improve processes to enhance customer experience and team efficiency Support onboarding, training, and performance review activities Customer & Account Management Build strong relationships with key customer accounts Act as the link between customers, sales, operations, and suppliers Provide timely updates on orders and enquiries Ensure all customer interactions are accurately captured in Salesforce Sales & Growth Support Follow up quotes, projects, and opportunities Help convert opportunities into orders Identify growth opportunities within existing accounts Promote new products and support new customer onboarding Contribute to achieving sales and revenue targets Administration & Systems Maintain accurate records in Salesforce and Business Central Process orders and quotations Complete customer follow-ups and outbound calls Escalate issues when required What Weâre Looking For Essential: Proven experience leading a customer service team Strong people leadership and coaching skills Exceptional communication and relationship-building abilities Ability to thrive in a fast-paced environment and juggle competing priorities Strong problem-solving and decision-making skills Confidence using CRM and ERP systems A proactive, accountable, and results-driven mindset Highly Desirable Experience within manufacturing, building products, construction, industrial, or wholesale distribution industries Experience with Salesforce or similar CRM systems Experience working with sales teams and managing customer accounts Ready to Lead a Team That Delivers? If youâre an experienced Customer Service leader looking for a role where you can make a genuine impact, develop your team, and grow your career with a successful Australian business, weâd love to hear from you. Apply now and become part of the Criterion success!
State Manager (Operations & Customer Service)
Criterion Industries ¡ Posted 18 days ago
About the role
State Manager â Operations & Customer Service Criterion Industries Lead State Operations for a Growing National Manufacturer Criterion Industries is a leading Australian manufacturer of aluminium partitioning systems, sliding systems, doors, and hardware accessories. With a strong national footprint and a focus on quality, performance, and customer experience, we are entering a new phase of operational growth under a newly appointed Chief Operations Officer. We are seeking a high-calibre State Manager to lead and optimise our state-based operations, ensuring consistent performance across manufacturing, logistics, and customer service. About the Role Reporting directly to the Chief Operations Officer, the State Manager is responsible for the end-to-end operational performance of the branch . This role leads all operations and customer service functions , ensuring alignment between production, service delivery, and customer expectations. While the Sales team operates as a separate function and does not report into this role , the State Manager will work closely with Sales to ensure operational capacity, service levels, and delivery outcomes align with customer demand. You will lead a multi-functional team across: Manufacturing & Production & Stock management Warehouse & Logistics (Inwards Goods, Pick & Pack, Despatch) Customer Service & Tradedesk Project Coordination & Drafting Support (where applicable) Key Responsibilities Operational Leadership Lead all branch-based operations to deliver on-time, on-spec, and cost-effective outcomes Oversee production, warehousing, and logistics performance Ensure alignment between scheduling, output, and customer demand Oversee a culture of achievement and next-level customer care Customer Service & Cross-Functional Alignment Oversee Customer Service teams to ensure high-quality client interactions and order accuracy Work closely with Sales to align operational capacity with pipeline, forecasts, and customer commitments Support key account and project delivery requirements from an operational perspective Take end-to-end ownership of the customer experience post-sale, removing operational friction and enabling the Sales team to focus on growth and new opportunities. Lead cross-functional coordination to swiftly resolve issues, ensuring customers receive consistent, high-quality service at every stage. People Leadership Lead and develop direct reports including Operations Manager and Customer Service Team Leader Build capability across frontline leadership and operational teams Drive a culture of accountability, teamwork, and performance Safety, Quality & Compliance Ensure adherence to all WHS and compliance requirements Maintain high standards of product quality and operational discipline Promote a proactive safety culture across all teams Performance & Continuous Improvement Monitor and manage key KPIs including productivity, lead times, and cost performance Identify inefficiencies and implement improvement initiatives Drive standardisation of processes in line with national frameworks Financial & Cost Management Manage labour, materials, and operational costs within the state Drive cost control and efficiency improvements Support budgeting and financial performance targets About You You are an experienced operational leader with a strong track record in manufacturing or industrial environments. You are confident leading large, multi-disciplinary teams and working collaboratively across functions. You will bring: Proven experience managing manufacturing and/or operational teams Strong leadership capability across operations and customer service functions Ability to work effectively alongside Sales teams to align delivery with demand Demonstrated ability to drive performance, accountability, and improvement Solid understanding of supply chain, logistics, and production workflows Financial awareness with experience managing costs and budgets Knowledge of WHS requirements within an industrial environment Strong communication and stakeholder engagement skills Why Join Criterion Industries Key leadership role reporting directly to the COO Clear separation of Sales and Operations, enabling focus on operational excellence Opportunity to influence performance across a critical state operation Supportive executive team with a clear operational direction Long-term growth opportunities within a national business Apply Now If you are ready to take ownership of a state operation and drive meaningful performance outcomes, we would like to hear from you. Apply via SEEK with your resume and a brief cover letter outlining your experience.
Customer Service Manager
Total Fusion Morningside ¡ Posted 19 days ago
About the role
At TotalFusion, our mission is to create unrivalled experiences in inspiring facilities that empower each individual to reach their full potential. We strive to change minds, move bodies and do things differently, and we achieve this by being an all-inclusive space that encourages balance in all aspects of life. Summary: As Customer Service Manager, you will play a pivotal role in shaping the member experience at Total Fusion. You will lead and oversee the reception team while ensuring exceptional customer service is delivered across all touchpoints. This role requires a warm, professional approach to supporting member enquiries, creating positive and memorable experiences for everyone who contacts or visits the club. From welcoming members face-to-face and managing phone enquiries, to leading the reception team and driving customer service, retention and performance KPIs, this position offers a dynamic and rewarding blend of leadership and frontline engagement. Responsibilities: Oversee member account management, including follow-ups, cancellations and general enquiries, while achieving agreed business targets. Lead the reception team through effective supervision, onboarding, training and ongoing development. Drive a high standard of customer service by supporting the team to consistently achieve and exceed service, retention and performance KPIs. Manage incoming calls, resolve member enquiries and professionally handle escalations or complaints. Ensure the reception and cafĂŠ areas reflect Total Fusionâs premium presentation standards, maintaining cleanliness, stock levels and visual merchandising. Effectively prioritise daily tasks, follow operational procedures and meet deadlines in a fast-paced environment. Assist with additional operational duties as required to support the broader team and club performance. Support & drive the marketing, events and promotional activities across the club. Support in developing effective succession planning at all levels within the club The ideal candidate will demonstrate: Demonstrated experience in a customer service leadership or supervisory role, with strong verbal and written communication skills. Results-oriented mindset with the ability to drive individual performance while motivating teams to achieve collective targets. Proven capability working within performance-driven environments, using KPIs to guide outcomes and continuous improvement. Strong interpersonal skills, with the ability to connect with and support members from diverse backgrounds. Confident problem-solving skills, with the ability to navigate challenges and deliver effective solutions. Highly developed communication skills, including active listening, empathy and the ability to positively influence others. Positive, proactive attitude with a strong desire for ongoing development, learning and career progression.
Customer Service Manager
Hallett Business Services Pty ¡ Posted 20 days ago
About the role
ABOUT US The Hallett Group is a proudly South Australian, privately owned business and one of the stateâs leading suppliers of building and construction materials. We are on a mission to lift the bar and lead the industry by simply being the best at what we do. To make that happen, we bring together talented, curious and forward thinking people who love a challenge and arenât afraid to push for better. We invest in learning, innovation and new ideas so we can stay sharp and keep moving ahead. We are growing fast, we move quickly, and we back each other. Our people are our biggest strength, their energy, knowledge and commitment are what make Hallett Group an exciting and genuinely great place to build your career. THE ROLE We are looking for self-motivated, experienced Customer Service Manager to lead our Service Centre team. Reporting to the Operations Manager, you will oversee the daily operations and administrative functions of the Service Centre to ensure an exceptional customer experience and maximise efficiency across our extensive Concrete truck fleet. This is a dynamic role where no two days are the same. You will also coordinate raw material supply across all Hallett raw material sites and concrete plants within metropolitan Adelaide. ESSENTIAL DUTIES & RESPONSIBILTIES Set, communicate and maintain high customer service standards across the team Provide ongoing training, coaching and support to strengthen capability and performance Plan, prioritise and communicate workloads to ensure targets are consistently met or exceeded Build and maintain productive, collaborative relationships with internal stakeholders Manage customer issues or complaints, ensuring prompt and effective resolution QUALIFICATIONS | EXPERIENCE | CAPABILITIES Proven experience as a Customer Service Manager with demonstrated team leadership capability Strong understanding of logistics, building, or construction industries (preferred) Intermediate proficiency in MS Excel and Word Exceptional communication skills with a strong coaching mindset Highly detail oriented, strong problem solving ability and proactive approach APPLY NOW To be considered for this position click âAPPLYâ now. Applications should include a resume and supporting cover letter. To find out more about us visit: www.hallett.com.au Only shortlisted candidates will be contacted. Hallett Group values diversity and is uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.
Customer Service Manager
Total Ventilation Hygiene Pty ¡ Posted 21 days ago
About the role
Know how to build a great customer relationship? Weâre looking for someone to become the local face of TVH across our Darwin customer base. TVH is looking for a Customer Service Manager to join our Darwin operation, taking ownership of local customer engagement across a portfolio of key accounts. This is a field-based role for someone who enjoys being close to their customers. Youâll spend time at client sites and facilities, attend regular contract meetings, understand what matters to each customer and work closely with our Operations and Services teams to make sure weâre delivering on our commitments. Youâll be the person customers know they can call. Whether itâs following through on outstanding works, understanding a service issue, coordinating a variation or making sure the right people are connected internally, youâll help keep the relationship and service delivery moving. Youâll also support the mobilisation of new and varied contracts and identify opportunities that naturally emerge through your customer relationships, connecting these with our Client Relationship Manager and Sales teams to progress. What Youâll Be Doing Managing local relationships across assigned customer accounts Spending time with customers at their sites and facilities Attending monthly contract and customer meetings Staying across customer KPIs, outstanding works and service expectations Working closely with Operations to resolve customer-facing issues Supporting new contract mobilisations and tracking progress Identifying opportunities for additional services and growth within existing customer relationships and progressing these with the appropriate internal teams Forecasting upcoming work across your accounts Identifying and escalating opportunities for additional services and growth What Youâll Bring Your background may be in account management, customer service, facilities, service coordination or operations, ideally within a technical, trade, maintenance or service-based environment. Youâll bring: Experience managing customer relationships within a service or maintenance environment Strong relationship-building skills and confidence engaging with customers face-to-face An understanding of operational service delivery and how customer commitments translate into action The ability to manage multiple customer accounts, priorities and competing demands Strong communication skills with the ability to work effectively across customers and operational teams Commercial awareness, with the ability to identify variations and potential growth opportunities An understanding of work orders, quotes and contract variations Strong organisation and follow-through, particularly when coordinating issues through to resolution A current Australian Driver Licence Why TVH? TVH is a national technical services business operating across HVAC-R, HVAC Hygiene, Fire, Electrical, Hydraulic and associated services. Youâll have the backing of a national organisation while building genuine relationships and visibility within our Darwin operation. If you enjoy being out with customers, solving problems and making sure the service experience matches the promise, weâd like to hear from you.
Customer Service Manager â Community Housing
Hays ¡ Posted 21 days ago
About the role
Lead a frontline team delivering communityâfocused tenancy and support services | Inner Brisbane location Your new company Join a purposeâdriven community services organisation dedicated to providing safe, secure and affordable housing across the northern Greater Brisbane and Moreton Bay regions. The organisation supports over 900 households through a mix of boarding houses, units, townhouses and family homes, working closely with government, support agencies and sector partners to create sustainable tenancies and positive client outcomes. Youâll be part of a team that is deeply committed to social impact, compassionate service delivery and strengthening community wellbeing. Your new role In this pivotal leadership role, you will oversee the daily operations of the customer service centre, ensuring a seamless, traumaâinformed and proactive experience across reception, phones, email, rent management, responsive maintenance, and administrative support.You will: Oversee the dayâtoâday operations of the service centre, ensuring a warm, accessible and supportive client experience. Guide and mentor Customer Service Officers to deliver responsive and traumaâinformed services. Manage rent reviews, maintenance enquiries, invoicing and key administrative functions. Coordinate contractors, cyclical works, and responsive repair reporting. Support the resolution of feedback and complaints with fairness and transparency. Monitor service delivery trends and contribute to continuous improvement. Work collaboratively with Housing, Assets and Finance teams to ensure seamless, holistic support for tenants. Build positive relationships with partners, agencies, contractors and community stakeholders. What you'll need to succeed Experience leading frontline service or community support teams. Strong communication, relationship building and conflict resolution skills. Ability to work effectively with people experiencing disadvantage or vulnerability. Understanding of asset, property or contract management (highly regarded). Sound organisational skills and the ability to navigate complex issues. A commitment to personâcentred, traumaâinformed practice. Relevant qualifications or sector experience in housing, community services, property or construction (desirable). What you'll get in return A meaningful leadership role that positively impacts individuals, families and communities. A supportive, values-driven workplace committed to learning and collaboration. Opportunities for professional development and sector engagement. The ability to shape service delivery and contribute to community wellbeing. Salary packaging available What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 3020861
Customer Service Manager - Expression of Interest
Contour Education ¡ Posted 21 days ago
About the role
Who We Are Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom. We began with 5 students in a room. Today 15,000 students have trusted Contour as their academic partners, and we've grown to 500 team members across 10 campuses in Australia. In 2025 we ranked 8 on the AFR Fast 100 of fastest-growing companies. We've produced hundreds of 99 ATARs, tutored the world-record UCAT scorer, and placed 850 students into medical and dental schools across Australia. Contour is made up of three brands: Contour Education â academic performance in high school Contour MedPrep â entry into medical and dental schools Contour TestPrep â entry into selective and scholarship schools Contour is built by students, for students. What You Will Do Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe, well-organised, and ready to deliver an elite experience every day. Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence . Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful. Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards. Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence. Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion. Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech are always prepared and supported to the highest standard. Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience. Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards. Campus Representation: Act as the campusâs champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards. Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience. What You Will Bring Relevant Experience â Prior customer service leadership experience (education, operations, retail, hospitality etc.) Team Leadership â Guides, supports, and develops service team. On-Campus Commitment â Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run. Communication â Clear, empathetic, and professional with students, families & team members. Operational Discipline â Keeps systems, processes, and standards on track. Problem Solving â Handles issues calmly and decisively. Continuous Improvement â Always finding ways to work smarter and deliver better. Energy & Presence â Brings positivity and sets the tone on campus. Accountability â Owns outcomes and drives campus excellence. Long-Term Mindset â Willing to grow with the team and brand. Student & Customer Focus â Genuinely motivated to create positive experiences for students, parents, and staff. Why You Will Love It The opportunity to own your campus and deliver the Contour standards of excellence Autonomy and trust, your ideas and improvements will be heard and implemented Close collaboration with senior leaders in a non-corporate, high-impact environment Deeply meaningful work, supporting students and families through important moments Opportunity for career development to progress as the organisation grows Competitive salary ($85,000 AUD super) plus flexibility, extra leave, EAP access, and lifestyle perks How To Apply If youâre excited about shaping the next generation of high achievers, express your interest by applying now with your CV. Application Process We will review submissions and reach out once new opportunities become available at your preferred campus.
Store Manager (Customer Service)
National Storage ¡ Posted 21 days ago
About the role
Our Story: Since 2000, National Storage has grown from a single centre into a premier self-storage provider across Australia and New Zealand, now serving over 100,000 customers across more than 300 locations. Through our rapid growth, our foundational values of teamwork, care, and excellence have remained at the heart of everything we do. We have built an enduring, welcoming culture focused on helping our people reach their full potential both professionally and personally. Today, our story continues to be written by an excited, dedicated team that lives these values every day, driving our collective success and supporting our communities. The Opportunity: As the Centre Manager at our Bunbury centre, you will work together with Storage Consultants, neighbouring centre teams, and the Operations Manager to keep the centre performing at its best. Your focus will be on running a financially sound operation, mentoring your team, and ensuring the centre provides a welcoming experience for every customer. Living the National Storage values will be central to your day-to-day success. If you have a genuine passion for service, people management, and operational excellence, this is your opportunity to step into a leadership role, develop your skill set, and build a long-term career. Enjoy a balanced schedule with our steady two-week rotating roster: Week 1: Monday to Friday, 8:00 am â 5:00 pm (Saturday and Sunday rostered days off). Week 2: Monday to Saturday rotation (Saturday 9:00 am â 2:00 pm), with mid-week and Sunday rostered days off. A Day in the Life: Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets. Ensuring excellent customer service is consistently delivered. Overseeing operational excellence and actively managing centre operations, including centre presentation, daily cleaning and maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations. Providing weekly and monthly reports summarising the centre's financial performance directly to the Operations Manager. Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence. What you Bring to the Team: A full unrestricted driverâs licence and accessible car (required). A forklift licence (desirable). Demonstrated experience within a management or team leadership position in a similar environment. Experience in supporting development of your team, including managing performance as necessary. Conflict resolution experience and the ability to de-escalate situations. Proven ability in working towards and achieving sales targets and KPIs. Proficiency in using technology and multitasking between different systems. Effective communication skills with the natural ability to foster a collaborative environment. A motivated, proactive, and positive outlook with the willingness to learn and grow with the business. Excellent written and verbal communication skills with a keen eye for detail. Benefits of Working with Us: Rotating roster for great work-life balance. Structured training with a continued focus on development. Onsite car park included. Generous company-paid parental leave. Discounts on a range of storage services, including units and merchandise. Unique wine offers and discounts through our subsidiary company Wine Ark. 24-hour wellbeing support for you and your family through our Sonder partnership. Reimbursements for approved wellbeing services under our WellNS Wallet program. Exclusive discounts on a range of leading retailers, hotels, restaurants and more. Ability to earn referral incentives. Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered. Please note that this role is being sourced directly through National Storage, and agency submissions will not be considered unless requested.
Retail Manager
JAY KUBER AUSTRALIA PTY LTD ¡ Posted 21 days ago
About the role
Retail Manager Location: Broken Hill, New South Wales Employment Type: Full-time, Permanent Hours: Minimum 38 hours per week Salary: $80,000 per annum Superannuation About the Role JAY KUBER AUSTRALIA PTY LTD trading as DEEBEE'S DELI is seeking an experienced and motivated Retail Manager to join our team in Broken Hill, NSW. This is a full-time position responsible for overseeing the day-to-day operations of our retail grocery and convenience store. The successful candidate will manage store operations, supervise staff, maintain appropriate stock levels, drive sales performance, deliver excellent customer service, and contribute to the efficient and profitable operation of the business. Key Responsibilities Plan and manage the store's product range and maintain appropriate stock levels according to customer demand and sales trends. Develop and implement purchasing, pricing and promotional strategies to maximise sales and profitability. Monitor stock levels, coordinate ordering and liaise with suppliers to ensure the timely supply of products. Manage inventory control, conduct stocktakes and minimise stock loss and wastage. Monitor sales performance, analyse sales trends and prepare operational reports. Manage store budgets, operating costs and financial performance. Recruit, train, supervise and manage retail staff, including allocating duties and preparing work schedules. Monitor staff performance and provide ongoing training and guidance. Maintain high standards of customer service and effectively manage customer enquiries, feedback and complaints. Maintain appropriate standards of merchandising, product presentation, cleanliness and overall store appearance. Ensure compliance with workplace health and safety requirements and relevant store procedures. Identify and implement opportunities to improve sales, customer satisfaction and overall business performance. About You To be considered for this position, you should have: A Diploma in Retail Management, Business Management or a related field, or equivalent relevant experience. At least one (1) year of relevant experience in retail management or a similar supervisory or management role. Sound knowledge of retail operations, inventory management, purchasing and sales. Strong leadership and team management skills. Excellent communication and customer service skills. Ability to analyse sales performance and make effective operational decisions. Strong organisational, problem-solving and time-management skills. Ability to independently manage the day-to-day operations of a busy retail store. Flexibility to work weekends and public holidays as required. How to Apply If you are an experienced Retail Manager looking for a full-time opportunity with an established retail business in Broken Hill, we would like to hear from you. Please apply with your current resume and a cover letter outlining your relevant qualifications, skills and experience.
Retail Manager
Cellarbrations ¡ Posted 22 days ago
About the role
Cellarbrations at Port Pirie 140 Kingston Road, Risdon Park SA 5540 Full-Time | $80,000 â $85,000 per annum superannuation About the Role Cellarbrations at Port Pirie is seeking an experienced and motivated Retail Manager to manage the day-to-day operations of our liquor retail store located in Risdon Park, South Australia. This is a full-time, hands-on management position responsible for overseeing store operations, stock and inventory control, purchasing, customer service, staff supervision and the overall performance of the store. Key Responsibilities * Organise and control the day-to-day operations of the retail store. * Determine appropriate product mix, stock levels and customer service standards. * Manage purchasing, stock ordering, receiving, inventory control and replenishment. * Monitor product pricing and implement store promotions and marketing activities. * Monitor sales performance, operating expenses and store budgets. * Maintain accurate records of stock levels, sales and financial transactions. * Provide high-quality customer service and appropriate product advice. * Recruit, train, roster, supervise and support retail staff. * Monitor staff performance and maintain high customer service and workplace standards. * Liaise with suppliers and maintain effective supplier relationships. * Maintain store presentation and ensure efficient retail operations. * Ensure compliance with workplace health and safety requirements and applicable retail and liquor licensing requirements. Skills and Experience required * An AQF Diploma in Business, Hospitality Management, or a relevant field. * A minimum of 1 year of relevant experience in retail operations and/or retail management. * Strong staff management, leadership and customer service skills. * Experience in purchasing, stock control and inventory management. * Sound understanding of budgeting, sales performance and general retail operations. * Strong communication, organisational and problem-solving skills. * Ability to work effectively in a busy retail environment. * Availability to work a flexible roster, including weekdays, weekends and public holidays as required. * Ability to meet applicable licensing and regulatory requirements associated with working in liquor retail. Position Details Employment Type: Full-time Salary: $80,000 â $85,000 per annum superannuation Work Location: 140 Kingston Road, Risdon Park SA 5540 Business: Cellarbrations at Port Pirie How to Apply Please submit your current resume together with a cover letter outlining your relevant qualifications, retail management experience and suitability for the position. Applications from suitably qualified and experienced candidates are encouraged.
Retail Manager - Full Time/Permanent
Apollo Bay Brewing Pty Ltd ¡ Posted 23 days ago
About the role
About the company Apollo Bay Brewing Pty Ltd is a well-established hospitality business based in Apollo Bay, Victoria, operating in the heart of the Great Ocean Road tourism region. The business provides a welcoming venue for locals and visitors, offering food and beverage services, locally produced craft beers, accommodation, entertainment and event facilities. With a strong focus on quality service and creating a memorable customer experience, Apollo Bay Brewing Pty Ltd operates in a busy, community-focused and tourism-driven environment. Role overview The Retail Manager plays a pivotal role in ensuring the smooth and efficient operation of Apollo Bay Brewing Pty Ltdâs retail and hospitality services. Positioned at the heart of the Great Ocean Road tourism region, the Retail Manager is responsible for overseeing daily retail operations, driving customer engagement, and maintaining compliance with hospitality standards. By leading staff, managing stock and sales, and delivering exceptional service, the Retail Manager supports the businessâs commitment to providing a welcoming venue for locals and visitors. This role is integral to sustaining the companyâs reputation for quality, enhancing the customer experience, and contributing to the growth of a busy, community-focused and tourism-driven environment. Key responsibilities Oversee daily retail and hospitality operations, ensuring smooth service delivery across food, beverage, accommodation, and event facilities. Lead, train, and supervise staff to maintain high standards of customer service and operational efficiency. Manage inventory, stock control, and supplier relationships to ensure product availability and quality. Monitor sales performance, implement promotional strategies, and drive revenue growth in a tourismâdriven environment. Ensure compliance with workplace health and safety, liquor licensing, and hospitality regulations. Handle customer enquiries, feedback, and complaints professionally to enhance guest satisfaction. Coordinate with management on event planning, entertainment scheduling, and community engagement initiatives. Maintain accurate records, prepare operational reports, and contribute to strategic planning for business growth. Qualifications and skills Education: AQF Certificate IV or Diploma in Retail Management, Hospitality Management, or Business Administration (or equivalent). Higher qualifications in hospitality or business are advantageous. Experience: Minimum 1-2 years' experience in retail or hospitality management, preferably in a tourismâdriven environment. Proven track record in staff supervision, customer service, and operational management. Skills & Competencies: Strong leadership, communication, and interpersonal skills. Ability to manage budgets, sales targets, and inventory control.
RETAIL STORE MANAGER
IGA MANDURAH ¡ Posted 28 days ago
About the role
IGA Mandurah is looking for an experienced and motivated Retail Store Manager to join our team. We are seeking a hands-on, customer-focused leader who can take responsibility for the day-to-day operation of our supermarket and lead our team to deliver excellent customer service, strong sales and a well-presented store. About the Role: As the Retail Store Manager, you will be responsible for overseeing the daily operations of the store, managing staff, maintaining high presentation standards and ensuring our customers receive a great shopping experience. Key Responsibilities: Manage the day-to-day operations of the supermarket Lead, motivate and manage a team of retail staff Provide excellent customer service and resolve customer enquiries professionally Manage staff rosters, attendance and daily team requirements Ensure the store is clean, well-presented and fully stocked Monitor stock levels, ordering, replenishment and merchandising Minimise stock loss, wastage and operational costs Implement promotions, specials and seasonal campaigns Monitor sales performance and identify opportunities to improve results Ensure compliance with workplace health and safety, food safety and company procedures Maintain high standards across grocery, fresh food, deli and other departments Train and develop team members Work closely with the owners/management team to achieve store targets The successful candidate will ideally have: Previous experience in a supermarket, grocery or retail management role Strong leadership and people-management skills Excellent customer service and communication skills Good knowledge of retail operations, stock control and merchandising Ability to manage staff and work effectively in a fast-paced environment Strong organisational and problem-solving skills A hands-on approach and willingness to lead by example Ability to work flexible hours, including weekends and public holidays when required A strong focus on achieving sales and operational targets Supermarket or IGA experience will be highly regarded. What We Offer A leadership role within a local community supermarket Supportive management and a friendly team environment Opportunity to make a real impact on store performance Career growth and development opportunities Competitive salary based on experience and skills