Engineer, Technical Support
Danfoss · Posted today
About the role
The Impact You'll Make As our Engineer, Technical Support, you'll play a key role in delivering great customer... and product development teams and take ownership of advanced on-site technical support and service partner training. What You'll
Technical Support Engineer II
ESET · Posted 2 days ago
About the role
Summary A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET.... Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES Provide technical support to customers, partners and resellers for ESET products
Technical Support Engineer, Australia
Genetec · Posted 2 days ago
About the role
Job Description: Technical Support Engineer The team: The role of the Technical Support Engineer (Australia... Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia). What your day
Technical Support Engineer
Evolve Scientific · Posted 10 days ago
About the role
, Electronics or related Engineering discipline Experience as a Service Engineer, Technical Support Engineer or Manufacturing... and training, making it well suited to engineers from service, technical support or manufacturing backgrounds. Duties
Senior Technical Support Engineer
Palo Alto Networks · Posted 10 days ago
About the role
on providing the best customer support in the industry. Your Career As a Senior Technical Support Engineer, your role.... Your proactive approach and advanced technical skills underscore your commitment to delivering unparalleled customer support
Senior Technical Support Engineer II
Ping Identity · Posted 13 days ago
About the role
experiences, and identity and access management. Role Purpose Statement: As a Senior Technical Support Engineer II... efficient case handling and triaging support requests Providing technical support across multiple products, ensuring efficient
Technical Support Engineer, Application Services
Cloudflare · Posted 16 days ago
About the role
. What We're Looking For You must have a minimum of 4 years' experience working as a Technical Support Engineer supporting... Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media
IT Technical Support Engineer Lead
Multiplex · Posted 21 days ago
About the role
we're looking for: As an IT Technical Support Engineer Lead, you will lead and support a regional Technical Support team... issues and restore services. Working closely with the IT Technical Support Manager (based in Melbourne), you will play
Senior Technical Support Engineer
Zscaler · Posted 22 days ago
About the role
Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success... Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot
Senior Technical Support Engineer, Observe by Snowflake
Snowflake · Posted 29 days ago
About the role
excellence, and ecosystem of one of the world’s leading data platforms. As a Senior Technical Support Engineer... in dynamic environments, loves troubleshooting complex technical issues, and is passionate about delivering exceptional support
Lead Technical Field Engineer-VIP Support
Unisys · Posted 35 days ago
About the role
of company products and services. Performs VIP deskside support activities. Uses advanced tools and technical knowledge...What success looks like in this role: Serves as Field Engineer for large, complex clients and across the range
Technical Support Engineer, Korean-speaking (Remote, AUS)
CrowdStrike · Posted 37 days ago
About the role
future of cybersecurity starts with you. About the Role: As a Technical Support Engineer, you will be part of a highly... of experience in a product technical support role supporting global enterprise customers Professional proficiency in Korean
Technical Support Engineer (Australia)
Upwind Security · Posted 42 days ago
About the role
Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer... while logging all interactions in the support system. Enhance skills through ongoing training to maintain technical excellence
Senior Enterprise SCADA Technical Support Engineer
AVEVA · Posted 42 days ago
About the role
about our privacy policy and how to manage cookies, visit our . Job Title: Senior Enterprise SCADA Technical Support Engineer... Technical Support Engineer to join our global support organisation, helping customers operate, maintain, and expand mission
Level 3 Senior Product Technical Support Engineer, AVP
State Street · Posted 56 days ago
About the role
Role Summary The Level 3 Senior Product Technical Support Engineer, AVP is the advanced escalation layer for the..., Mathematics, or a related technical discipline. Additional requirements Periodic off-hours support About State Street
Technical Support Engineer
SAS Institute · Posted 56 days ago
About the role
and more. About the job The Postgres Data Server Technical Support team is looking for a Engineer to provide technical support for the... issues and influence software direction. As a Technical Support Engineer, you will:· Provide technical support
Technical Support Engineer
SAS Institute · Posted 57 days ago
About the role
job The Postgres Data Server Technical Support team is looking for a Engineer to provide technical support for the enterprise... and influence software direction. As a Technical Support Engineer, you will:· Provide technical support for customers who
Technical Support Engineer
Verkada · Posted 63 days ago
About the role
. About The Role Verkada is expanding rapidly in Sydney and the JAPAC region. We are looking for a Technical Support Engineer... Build tools and processes that will scale What You Bring 1+ year of experience in a Technical Support Engineering or IT
Technical Support Engineer Team Leader
Genetec · Posted 71 days ago
About the role
Job Description: OVERVIEW: The role of the Technical Support Engineer Team Leader (Australia) is to coordinate... escalations. The Technical Support Engineer Team Leader is based in Sydney and will report to the Customer Experience Manager
Technical Support Engineer Team Leader
Genetec · Posted 72 days ago
About the role
OVERVIEW: Genetec Australia PTY Ltd is seeking the role of the Technical Support Engineer Team Leader (Australia... and be involved in technical escalations. The Technical Support Engineer Team Leader is based in Sydney and will report to the
Regional Sales Manager
Topcon Positioning · Posted today
About the role
Topcon Precision Agriculture (TPA) is a subsidiary of Topcon Positioning Systems Inc. (TPS). TPA develops and manufactures leading-edge satellite positioning and guidance systems, electronic controls, mapping, monitoring, and land leveling solutions for agriculture. Regional Sales Manager Agricultural Technology | Western Australia At Topcon Precision Agriculture, we're helping farmers and agribusinesses work smarter through innovative precision agriculture technology. As part of the global Topcon group, we develop industry-leading solutions that combine positioning technology, automation, guidance systems, telematics, and data-driven insights to improve productivity and sustainability across agriculture. We're looking for an energetic and commercially minded Regional Sales Manager to join our team and drive growth across an established dealer network while identifying new market opportunities throughout your assigned territory. This is an exciting opportunity for someone who enjoys building strong relationships, developing sales strategies, and partnering with customers to deliver meaningful business outcomes. About the Role Reporting to the Director of Sales APAC, you will be responsible for business development, dealer engagement, territory planning, and market growth within the agricultural sector. Working closely with dealers, customers, technical specialists, and internal stakeholders, you'll help expand Topcon's market presence while ensuring partners have the tools, knowledge, and support they need to succeed. Key Responsibilities Develop and execute territory growth strategies aligned with business objectives. Manage, support, and grow relationships with existing dealers and channel partners. Identify and develop new business opportunities across agricultural markets. Create and implement territory and account plans to drive sustainable sales growth. Conduct regular dealer visits and maintain strong customer engagement throughout the region. Deliver product presentations, demonstrations, training sessions, and educational events. Support dealer sales and marketing initiatives through coaching, product knowledge, and business development activities. Monitor market trends, customer requirements to identify opportunities and risks. Prepare sales forecasts, pipeline reports, and territory performance updates. Collaborate with technical support, engineering, production, and marketing teams to enhance customer outcomes. Maintain accurate customer and opportunity records within CRM systems. Represent Topcon professionally at industry events, field days, and customer functions. About You You enjoy working autonomously, building trusted relationships, and creating long-term business partnerships. You're commercially focused, customer-centric, and motivated by achieving results. To succeed in this role, you'll ideally bring: Experience in agricultural sales, business development, dealer management, or a related commercial role. Knowledge of precision agriculture, farm machinery, GPS/GNSS technologies, or agricultural equipment. Strong relationship-building and stakeholder management skills. Proven ability to identify opportunities and convert them into sustainable business growth. Excellent communication, presentation, and negotiation skills. Strong planning, organisational, and analytical capabilities. A self-motivated approach with the ability to work independently. Intermediate Microsoft Office skills and experience using CRM systems. Relevant qualifications in agriculture, engineering, agribusiness, technology, or a related discipline will be highly regarded. Why Join Topcon? At Topcon, you'll join a global technology leader that is shaping the future of agriculture. You'll work alongside passionate and experienced professionals who are committed to innovation, collaboration, and delivering exceptional value to customers. In return, we offer: Competitive salary package Fully maintained company vehicle Tools of trade Career development opportunities within a global organisation Supportive and collaborative team culture Opportunity to work with industry-leading agricultural technology If you're passionate about agriculture, technology, and building strong customer relationships, we'd love to hear from you. Apply now and help drive the future of precision agriculture across Australia.
Regional Sales Manager
Topcon Positioning Systems, Inc · Posted today
About the role
Remote (Australia) 38 Hours Full time JR107635 Topcon Precision Agriculture (TPA) is a subsidiary of Topcon Positioning Systems Inc. (TPS). TPA develops and manufactures leading-edge satellite positioning and guidance systems, electronic controls, mapping, monitoring, and land leveling solutions for agriculture. Regional Sales Manager Agricultural Technology | Western Australia At Topcon Precision Agriculture, we're helping farmers and agribusinesses work smarter through innovative precision agriculture technology. As part of the global Topcon group, we develop industry-leading solutions that combine positioning technology, automation, guidance systems, telematics, and data-driven insights to improve productivity and sustainability across agriculture. We're looking for an energetic and commercially minded Regional Sales Manager to join our team and drive growth across an established dealer network while identifying new market opportunities throughout your assigned territory. This is an exciting opportunity for someone who enjoys building strong relationships, developing sales strategies, and partnering with customers to deliver meaningful business outcomes. About the Role Reporting to the Director of Sales APAC, you will be responsible for business development, dealer engagement, territory planning, and market growth within the agricultural sector. Working closely with dealers, customers, technical specialists, and internal stakeholders, you'll help expand Topcon's market presence while ensuring partners have the tools, knowledge, and support they need to succeed. Key Responsibilities Develop and execute territory growth strategies aligned with business objectives. Manage, support, and grow relationships with existing dealers and channel partners. Identify and develop new business opportunities across agricultural markets. Create and implement territory and account plans to drive sustainable sales growth. Conduct regular dealer visits and maintain strong customer engagement throughout the region. Deliver product presentations, demonstrations, training sessions, and educational events. Support dealer sales and marketing initiatives through coaching, product knowledge, and business development activities. Monitor market trends, customer requirements to identify opportunities and risks. Prepare sales forecasts, pipeline reports, and territory performance updates. Collaborate with technical support, engineering, production, and marketing teams to enhance customer outcomes. Maintain accurate customer and opportunity records within CRM systems. Represent Topcon professionally at industry events, field days, and customer functions. About You You enjoy working autonomously, building trusted relationships, and creating long-term business partnerships. You're commercially focused, customer-centric, and motivated by achieving results. To succeed in this role, you'll ideally bring: Experience in agricultural sales, business development, dealer management, or a related commercial role. Knowledge of precision agriculture, farm machinery, GPS/GNSS technologies, or agricultural equipment. Strong relationship-building and stakeholder management skills. Proven ability to identify opportunities and convert them into sustainable business growth. Excellent communication, presentation, and negotiation skills. Strong planning, organisational, and analytical capabilities. A self-motivated approach with the ability to work independently. Intermediate Microsoft Office skills and experience using CRM systems. Relevant qualifications in agriculture, engineering, agribusiness, technology, or a related discipline will be highly regarded. Why Join Topcon? At Topcon, you'll join a global technology leader that is shaping the future of agriculture. You'll work alongside passionate and experienced professionals who are committed to innovation, collaboration, and delivering exceptional value to customers. In return, we offer: Competitive salary package Fully maintained company vehicle Tools of trade Career development opportunities within a global organisation Supportive and collaborative team culture Opportunity to work with industry-leading agricultural technology If you're passionate about agriculture, technology, and building strong customer relationships, we'd love to hear from you. Apply now and help drive the future of precision agriculture across Australia. We are Topcon (https://www.topconpositioning.com/) . We collaborate, create and distribute disruptive technologies that help businesses flourish through improved processes, machine automation and data services. We design and manufacture productivity tools for building a better future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to infrastructure and agriculture industries with a focus on developing a sustainable tomorrow. Learn more here (https://vimeo.com/344308498) .
Senior Technical Service Engineer
Healthcare Professionals Group · Posted 1 days ago
About the role
Benefits Hands-on engineering, complex troubleshooting and technical problem-solving Work closely with R&D, manufacturing and global service engineering teams Take ownership of technical processes and international training programmes Collaborative team environment About the Company Our client is a medical technology company with a strong international presence, developing innovative solutions that support healthcare professionals and improve patient safety. The Opportunity We are seeking an experienced Senior Technical Service Engineer to join the Customer Support and Technical Services team, based out of the Sydney office. This is an exciting opportunity for an engineer who enjoys getting hands-on with technology, investigating complex technical challenges and developing practical solutions. As a senior technical specialist, you will provide advanced engineering support to regional service teams across Australia, Europe and the US. You will play a key role in the global rollout of a new medical device, taking ownership of three critical areas: installation, troubleshooting and technical training. Key Responsibilities Take ownership of technical installation requirements, processes and work instructions for a new medical device. Provide advanced troubleshooting and technical escalation support to global service engineering teams. Investigate complex equipment faults, conduct hands-on testing and identify root causes. Collaborate with R&D, design and manufacturing engineers to develop effective technical solutions. Develop, review and improve technical service documentation, troubleshooting guides and procedures. Coordinate and facilitate technical training programmes for international service engineers. Engage subject matter experts to support technical investigations and training delivery. Support product quality investigations, service improvements and ongoing product development activities. Ensure technical activities and documentation comply with quality management and regulatory requirements. Experience / Skills required A degree in Biomedical, Mechatronics, Electronics, Mechanical Engineering or a related discipline. Strong experience in technical service engineering, field service, technical support or a related engineering function. Demonstrated hands-on experience with equipment installation, fault diagnosis, troubleshooting and repair. Experience working with complex electromechanical equipment, ideally within medical devices or another regulated industry. Strong analytical skills and the ability to investigate unfamiliar technical problems. Experience developing technical documentation, service procedures or work instructions. The ability to communicate technical information clearly and collaborate with multidisciplinary teams. A proactive, self-motivated approach with strong organisational and prioritisation skills. Experience in medical device manufacturing, technical training or supporting international service teams will be highly regarded. How to Apply Click Apply to submit your up to date CV, or contact Michelle Vermaak at Healthcare Professionals Group on 02 8877 8760 for a confidential discussion.
Oil & Gas Opportunities , Drilling & Technical Services - Saudi Arabia
Eram Talent · Posted 2 days ago
About the role
Eram Talent is hiring on behalf of its leading Oil & Gas client for multiple professional opportunities across Drilling & Rig Operations, Seismology, Geological Support, Potential Field Services, Technical Support, and Engineering Documentation. The client is seeking qualified and experienced professionals to support drilling operations, rig-site activities, field assignments, geoscientific investigations, technical functions, and engineering project support. Successful candidates will contribute to safe and efficient operations, accurate technical documentation, effective field support, and the achievement of project objectives. Opportunities are available across various experience levels, including operational, technical, specialist, and support roles. Candidates with relevant qualifications and experience are encouraged to apply for the position that best matches their background. Requirements 1. Drilling & Rig Operations Derrickman – Assist with rig-floor operations, handling tubulars and drilling equipment, routine maintenance, and safe execution of drilling activities. Rig Clerk – Provide administrative and clerical support at rig sites, maintaining records, correspondence, employee timekeeping, and site documentation. UR Support Assistant – Support office and field operations through document handling, recordkeeping, equipment and material coordination, and transportation between offices and rig sites. Forklift Operator – Operate forklifts safely to load, unload, transport, stack, and manage drilling materials and equipment in warehouse and site environments. HSE Coordinator – Coordinate health, safety, and environmental activities, including inspections, audits, incident investigations, safety training, risk management, and regulatory compliance. 2. Seismology Seismologist – All Levels (I, II & III) – Monitor seismic survey operations, equipment testing, geophysical data quality, survey positioning, VSP and uphole surveys, and field safety and compliance. Minimum direct experience: 2 years (Level I), 3 years (Level II), and 5 years (Level III). 3. Geological Support Geological Assistant Technician – All Levels (I, II & III) – Support geological field activities through terrain verification, core handling, sample organisation, and proper storage and archiving. Minimum direct experience: 2 years (Level I), 3 years (Level II), and 5 years (Level III). 4. Potential Field Specialists Potential Field Specialist – All Levels (I, II & III) – Support geophysical survey operations through equipment testing, potential-field data quality control, field data processing, sample handling, and verification of survey deliverables. Minimum direct experience: 2 years (Level I), 3 years (Level II), and 5 years (Level III). 5. Technical & Engineering Support Technical Specialist – All Levels (I, II & III) – Perform specialist geophysical technical services, including equipment acceptance checks, survey and data quality control, compliance monitoring, and verification of technical deliverables. Minimum direct experience: 2 years (Level I), 3 years (Level II), and 5 years (Level III). Engineering Support Assistant – Provide engineering project support through technical documentation, drawing and report management, material and equipment listings, data reconciliation, and coordination with engineering and planning teams.
Mechanical Draftsperson/Designer
2XM · Posted 2 days ago
About the role
Mechanical Designer / Draftsperson 2XM Recruit is recruiting for an experienced Mechanical Designer / Draftsperson on behalf of a client specialising in the truck, trailer and heavy transport equipment manufacturing sector. This is an excellent opportunity for a technically capable designer with strong mechanical drafting skills and experience translating engineering concepts into detailed, manufacturing-ready drawings. You will work closely with engineering, fabrication and manufacturing teams to support new builds, customised equipment, repairs and modifications, ensuring designs meet relevant Australian standards and regulatory requirements. Key Responsibilities Interpret engineering concepts and design specifications, translating them into accurate, detailed CAD models and drawings in accordance with applicable Australian Design Rules (ADR) and Road Vehicle Standards (RVS) legislation. Produce detailed engineering drawings for new builds, custom equipment, repairs and modification projects. Prepare General Arrangement (GA) drawings for quotations and customer approvals, along with workshop drawings, fabrication layouts, cutting schedules and Bills of Materials (BOMs). Support research and development activities to improve product quality and contribute to the development of new and updated transport equipment designs. Provide technical support to engineering, drafting, fabrication and manufacturing teams, clarifying design intent and resolving technical queries. Investigate design and manufacturing issues, assisting with practical and effective engineering solutions. Maintain accurate engineering documentation, design files and drafting data in accordance with company procedures. Ensure drawings comply with AS 1100 drafting standards and relevant regulatory and compliance requirements. Contribute to continuous improvement initiatives across product design, manufacturing processes and engineering documentation. Skills and Experience To be successful in this role, you will bring: A minimum of 3 years’ experience in mechanical drafting within the truck, trailer or heavy transport equipment manufacturing industry. Proficiency in Autodesk Inventor and AutoCAD . Demonstrated experience working with ADR and RVS legislation in a design or manufacturing environment. Experience producing detailed engineering drawings in accordance with AS 1100 standards. A strong understanding of mechanical design principles, fabrication methods and manufacturing processes. The ability to interpret engineering specifications, compliance requirements and customer needs and translate them into practical design solutions. Strong problem-solving skills, attention to detail and the ability to collaborate effectively with cross-functional teams. A qualification in Mechanical Engineering, Engineering Technology or a related discipline will be highly regarded. Apply Now If you have a background in mechanical drafting and experience designing equipment for the heavy transport, truck or trailer manufacturing industry, we’d love to hear from you. Apply now or contact Supreet at [email protected] to discuss the opportunity further.
Principal Engineer - Secondary
Consolidated Power Projects · Posted 2 days ago
About the role
Job Description CPP has the largest in-house design and engineering team of any contractor in Australia, with over 170 specialists across Electrical Primary and Secondary, Civil, Structural, and SCADA disciplines. We provide end-to-end engineering solutions for high-voltage infrastructure, including nationally significant transmission projects, HV substations, wind farms and battery storage systems that drive Australia’s renewable energy transition. Our engineers work closely with construction and operations teams, ensuring designs are practical, constructible, and continually refined through real-world feedback. With a commitment to innovation and excellence, we deliver solutions that support a stable, reliable, and sustainable energy future. The Opportunity Step into an exciting role as Principal Engineer - Secondary at CPP, where you will provide senior technical leadership while delivering high-voltage substation projects across Australia’s renewable energy and utility sectors. Reporting to the Manager - Secondary, you will work closely with our established secondary engineering team. Bringing extensive hands-on design experience across high-voltage renewable energy and utility projects, you will act as a technical authority, lead complex secondary design outcomes and support the continued development of high-quality engineering capability. You will remain actively involved in design while providing technical and engineering support to the broader team, mentoring graduate and junior engineers and helping strengthen technical capability across the business. This is an opportunity to influence complex, nationally significant projects while supporting the capability, culture and continued growth of CPP’s Adelaide engineering team.
Technical Support Engineer, Australia
Genetec · Posted 3 days ago
About the role
Technical Support Engineer The team: The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia). What your day will look like: Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool About you: Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 2-3 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage workload Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver’s license and passport Technical Requirements: Administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP – CCTV system or Access control. Experience working with SQL databases Understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts
Mechanical Engineering Intern
Study and Work · Posted 6 days ago
About the role
Mechanical Engineering / Welding Intern - Western Australia Role Overview An opportunity is available for a motivated Mechanical Engineering or Welding student, recent graduate or aspiring technical professional to gain practical experience supporting engineering, fabrication and workshop-related activities. The successful candidate will work alongside experienced professionals and assist with technical documentation, engineering support, fabrication processes and quality-related tasks. The role will be tailored to the candidate's skills, experience and areas of interest, as well as the organisation's operational requirements. Key Responsibilities Assist with mechanical engineering tasks, technical drawings and basic engineering documentation. Support fabrication and welding-related activities under appropriate supervision. Help review technical specifications, engineering drawings and project requirements. Assist with measuring, inspecting and documenting components, materials and fabricated products. Support quality checks and help maintain records related to fabrication and engineering processes. Assist with organising technical documents, material information and project records. Help identify opportunities to improve workshop processes, documentation and operational efficiency. Work with engineering and workshop personnel to understand project requirements and support day-to-day activities. Assist with basic research into mechanical components, materials, welding methods and fabrication techniques. Follow workplace safety procedures and relevant instructions when participating in engineering or workshop activities. Skills and Qualifications Currently studying or recently graduated in Mechanical Engineering, Welding Engineering, Engineering Technology, Fabrication or a related discipline. Basic understanding of mechanical engineering principles, fabrication processes or welding techniques. Ability to read and interpret basic engineering drawings and technical specifications is desirable. Familiarity with CAD software, workshop tools or inspection equipment is an advantage. Good analytical, problem-solving and organisational skills. Strong attention to detail and an interest in engineering, metal fabrication or manufacturing. Willingness to learn, receive feedback and work collaboratively with engineering and workshop teams. A commitment to workplace health and safety and following established procedures. What You Will Gain Practical exposure to mechanical engineering, welding and fabrication operations. Experience supporting engineering documentation, technical drawings and quality-related activities. An understanding of fabrication workflows, materials and manufacturing processes. Opportunities to develop technical, analytical and problem-solving skills. Experience working alongside engineering and workshop professionals on real-world projects. Exposure to workplace safety practices and quality standards relevant to engineering and fabrication environments. Duration and Working Arrangements Location: Western Australia (WA). Duration: Three months. Remuneration: Unpaid internship. Working arrangements: To be discussed and agreed upon before commencement. Internship fee: An internship fee may apply. How to Apply Please submit your CV and a brief cover letter outlining your engineering or welding background, relevant technical skills, availability and interest in gaining practical industry experience. You may also include details of relevant academic projects, CAD experience, welding training or fabrication experience.
Protection Support Specialist
Siemens · Posted 6 days ago
About the role
At Siemens, we create technology that transforms the everyday. For more than 175 years, we've been helping customers become more sustainable, efficient and resilient through innovative electrification, automation and digitalisation solutions. Within our Smart Infrastructure business, we are shaping the future of Australia's energy infrastructure, delivering market-leading technologies that help customers build smarter, safer and more reliable power networks. Due to continued growth, we have an exciting opportunity for a Protection Support Specialist to join our Electrification & Automation team based in our brand-new offices in Cremorne, Melbourne. Reporting to the Service Operations Manager, you'll play a key role in supporting customers across Australia by providing expert technical advice, troubleshooting complex protection systems, and delivering engineering support throughout the entire asset lifecycle. This is an excellent opportunity to work with industry-leading technologies, collaborate with global experts, and make a real impact on Australia's critical infrastructure. About the role As a Protection Support Specialist within the Siemens Australia Customer Care team, you will be the technical expert supporting our Medium Voltage (MV) Protection portfolio. Working closely with customers, service teams, project engineers and our global Siemens network, you'll diagnose issues, deliver technical solutions, support commissioning activities and contribute to the continuous improvement of our products and services. This role offers a diverse mix of technical support, engineering, commissioning and customer engagement, making it ideal for someone who enjoys solving complex technical challenges while building strong customer relationships. Key responsibilities Provide technical support and troubleshooting for Siemens Medium Voltage protection systems, managing customer support cases through to resolution. Perform fault analysis, root cause investigations and recommend corrective actions to maximise system performance and reliability. Collaborate with Siemens factories, Global R&D, customers and internal stakeholders to resolve complex technical issues. Deliver protection system engineering including design, testing, commissioning, Design-to-Order activities and local product adaptations. Support project delivery and tendering activities by providing specialist protection engineering expertise. Develop technical documentation, engineering reports and deliver training for customers and internal teams. Conduct periodic reviews of protection equipment performance and recommend continuous improvement initiatives. Ensure compliance with Siemens engineering standards, quality requirements and safety procedures. Participate in a 24/7 on-call support roster (additional allowance applies). About you You are a technically strong engineer who enjoys working directly with customers to solve complex protection and automation challenges. You combine deep technical knowledge with excellent communication skills and thrive in a collaborative environment. You will bring Degree qualifications in Electrical Engineering, Mechatronics, Control & Automation, or a related discipline. Demonstrated experience with SIPROTEC 3, 4 and 5 protection relays, including configuration, commissioning and troubleshooting using DIGSI . Strong understanding of power system protection principles, protection schemes, secondary testing and commissioning. Experience with IEC 61850 , Modbus, DNP3, Ethernet communications and substation automation systems. Knowledge of Medium and High Voltage switchgear, primary substation equipment and protection systems. Experience with Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT) and onsite commissioning. Ability to interpret electrical drawings, perform fault finding and deliver practical technical solutions. Strong customer focus with excellent communication, analytical and problem-solving skills, and the ability to work collaboratively in a team environment. Proficiency in Microsoft Office; experience with Power BI or AI-enabled tools is advantageous. Why Siemens? At Siemens, you'll be part of a global technology leader shaping the future of electrification, automation and digitalisation. We invest in our people through continuous learning, career development and opportunities to work on some of Australia's most critical infrastructure projects. We offer flexible and hybrid working, ongoing professional development, health and wellbeing programs, inclusive family policies, access to global career opportunities, and a collaborative, supportive team culture. Belong at Siemens Siemens is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed. If you require any adjustments during the recruitment process, please let us know—we're committed to providing an accessible and inclusive experience for every candidate.
Technical Support Officer (Marine / Engineering)
Engage Marine · Posted 8 days ago
About the role
About the Business Engage Marine is an Australian port operations provider delivering specialised marine services across a range of industries. Headquartered in Perth, Western Australia, we have operational bases throughout Australia, including Dampier, Cape Lambert, Carnarvon, Wyndham, Whyalla, Abbot Point, Port Latta, Sydney and Geelong. About the Role Engage Marine is seeking a full-time Technical Support Officer to contribute to technical planning, administration and the ongoing improvement of our integrated management systems across all business units and subsidiaries. Based in the Perth Head Office and reporting to the Director Fleet & Safety, you will work closely with our National Marine and National Technical Managers to support fleet and shore-based operations. Your key responsibilities will include: Reviewing and maintaining technical and integrated management system documentation to ensure accuracy, effective document control and alignment with ISO 9001, ISO 14001 and ISO 45001 standards. Preparing for and supporting internal and external audits. Providing technical support to develop and track dry docking plans, technical budgets and maintenance programs. Participating in technical incident investigations as required. Coordinating and distributing fleet-wide technical memos and supporting the implementation of technical initiatives across the business. Supporting the Fleet & Safety team with purchasing, purchase orders, invoicing and budget monitoring in line with agreed finance and procurement processes. Monitoring vessel statutory and class certification requirements and coordinating updates to ensure certification remains current. About You You will combine practical maintenance knowledge with strong systems administration skills. You can manage competing priorities, build effective working relationships and turn technical information into clear documentation and useful reporting. You will bring: At least three years’ experience in a technical or maintenance support role. Experience using and administering Planned Maintenance Systems. A sound understanding of shipboard operations, vessel maintenance and docking practices. Experience supporting change and improving systems and processes. What We Offer Flexible working arrangements to promote work-life balance. Five additional wellbeing leave days each year. The opportunity to make a difference in a growing business. Apply Now Submit your CV and a cover letter outlining your relevant experience and interest in the role. Engage Marine Group and its subsidiaries are an Equal Opportunity Employment Employer and encourage applications from candidates from Aboriginal and Torres Strait Islander people, women and gender diverse people, mature workers, people with disabilities and people from culturally diverse backgrounds.
Senior Technical Support Engineer
Palo Alto Networks · Posted 9 days ago
About the role
Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry. Your Career As a Senior Technical Support Engineer, your role will be pivotal in directly engaging with our key customers to resolve complex post-sales concerns. You will conduct thorough evaluations of multifaceted situations and data, employing critical thinking to determine the most effective methods, techniques, and evaluation criteria for achieving optimal outcomes. Your capacity for insightful analysis extends beyond your immediate expertise, as you actively cultivate relationships with key contacts outside your area of specialization to address challenging technical issues comprehensively. You possess a strong ability to articulate intricate technical concepts to both technical and non-technical stakeholders, facilitating a clear understanding of complex issues and proposed solutions. You will be a central participant in technical discussions within cross-functional teams, fostering a culture of transparency and collaboration that enhances product development, operational efficiency, and cybersecurity measures. Your ability to respond swiftly and thoughtfully is essential in providing timely assistance to our clients, particularly in high-pressure situations where rapid problem resolution is paramount. Your proactive approach and advanced technical skills underscore your commitment to delivering unparalleled customer support and ensuring the security and stability of our customers' environments. Your Impact Provide post-sales technical support, including configurations, troubleshooting, and adherence to standard methodologies via phone, email, and web channels. Manage support cases to ensure issues are accurately recorded, tracked, resolved, and followed up on in a timely manner, maintaining high levels of customer satisfaction. Apply fault isolation and root cause analysis skills to diagnose and resolve complex technical issues efficiently. Proactively work to replicate customer-reported issues and qualify critical issues, contributing to the enhancement of product reliability and performance. Author and publish Technical Support Bulletins and other user documentation in the Knowledge Base, contributing to the collective knowledge and problem-solving resources available to customers and support teams. Foster positive customer experiences by fostering close collaboration with Development, Sales, Quality Assurance, and Marketing teams, ensuring alignment and responsiveness to customer needs and feedback. Assume responsibility for reviewing and enhancing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, and other customer-facing resources, ensuring clarity, accuracy, and relevance. Travel to customer sites in critical situations to expedite issue resolution, demonstrating dedication to providing timely and effective support solutions. Qualifications Your experience Bachelor's degree with 4 years of experience. Demonstrable experience with TCP/IP networking protocols, including a deep understanding of their implementation and troubleshooting methodologies. Proficient in independently debugging broad, complex, and unprecedented networks comprising mixed media and protocols, showcasing advanced problem-solving abilities and adaptability. Expertise in routing and switching technologies, encompassing protocols such as OSPF, BGP, VLAN, and STP, with a proven track record of effectively configuring and optimizing network infrastructures. Background in security technologies, including IPSEC, SSL-VPN, NAT, and GRE. Previous experience working in similar vendor Technical Support Centers, demonstrating familiarity with industry-standard practices and procedures in providing technical support and customer service. Sound written and verbal communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse audiences, both internally and externally. Preferred Qualifications Familiarity with Cisco, Checkpoint, Juniper (NetScreen), and Fortinet products is advantageous, reflecting a breadth of experience across different networking and security platforms. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Senior Technical Support Engineer
Palo Alto Networks · Posted 9 days ago
About the role
Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry. Your Career As a Senior Technical Support Engineer, your role will be pivotal in directly engaging with our key customers to resolve complex post-sales concerns. You will conduct thorough evaluations of multifaceted situations and data, employing critical thinking to determine the most effective methods, techniques, and evaluation criteria for achieving optimal outcomes. Your capacity for insightful analysis extends beyond your immediate expertise, as you actively cultivate relationships with key contacts outside your area of specialization to address challenging technical issues comprehensively. You possess a strong ability to articulate intricate technical concepts to both technical and non-technical stakeholders, facilitating a clear understanding of complex issues and proposed solutions. You will be a central participant in technical discussions within cross-functional teams, fostering a culture of transparency and collaboration that enhances product development, operational efficiency, and cybersecurity measures. Your ability to respond swiftly and thoughtfully is essential in providing timely assistance to our clients, particularly in high-pressure situations where rapid problem resolution is paramount. Your proactive approach and advanced technical skills underscore your commitment to delivering unparalleled customer support and ensuring the security and stability of our customers' environments. Your Impact Provide post-sales technical support, including configurations, troubleshooting, and adherence to standard methodologies via phone, email, and web channels. Manage support cases to ensure issues are accurately recorded, tracked, resolved, and followed up on in a timely manner, maintaining high levels of customer satisfaction. Apply fault isolation and root cause analysis skills to diagnose and resolve complex technical issues efficiently. Proactively work to replicate customer-reported issues and qualify critical issues, contributing to the enhancement of product reliability and performance. Author and publish Technical Support Bulletins and other user documentation in the Knowledge Base, contributing to the collective knowledge and problem-solving resources available to customers and support teams. Foster positive customer experiences by fostering close collaboration with Development, Sales, Quality Assurance, and Marketing teams, ensuring alignment and responsiveness to customer needs and feedback. Assume responsibility for reviewing and enhancing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, and other customer-facing resources, ensuring clarity, accuracy, and relevance. Travel to customer sites in critical situations to expedite issue resolution, demonstrating dedication to providing timely and effective support solutions. Qualifications Your experience Bachelor's degree with 4 years of experience. Demonstrable experience with TCP/IP networking protocols, including a deep understanding of their implementation and troubleshooting methodologies. Proficient in independently debugging broad, complex, and unprecedented networks comprising mixed media and protocols, showcasing advanced problem-solving abilities and adaptability. Expertise in routing and switching technologies, encompassing protocols such as OSPF, BGP, VLAN, and STP, with a proven track record of effectively configuring and optimizing network infrastructures. Background in security technologies, including IPSEC, SSL-VPN, NAT, and GRE. Previous experience working in similar vendor Technical Support Centers, demonstrating familiarity with industry-standard practices and procedures in providing technical support and customer service. Sound written and verbal communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse audiences, both internally and externally. Preferred Qualifications Familiarity with Cisco, Checkpoint, Juniper (NetScreen), and Fortinet products is advantageous, reflecting a breadth of experience across different networking and security platforms. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Technical Sales Engineer - Oil and Gas | Perth
Lead Group Consultancy · Posted 10 days ago
About the role
Join a nationally recognised fluid power business in its specialised Oil & Gas division, supporting major operators, contractors and distributors across Australia and international markets. Following its recent achievement of API Q1 certification , the business is growing and seeking a Technical Sales Engineer to support customer relationships, engineered solutions and project delivery. The Role A client-facing position combining technical sales, CAD, engineering support and business development. Key Responsibilities Manage relationships with Oil & Gas clients, contractors and distributors. Provide technical sales support and engineered solutions. Support product design using CAD and interpret technical drawings. Coordinate with engineering and production teams on projects. Assist with certification, compliance and technical documentation. Prepare quotations and proposals while developing new business. About You Experience in technical sales, applications engineering or industrial sales. Strong technical aptitude and ability to interpret engineering drawings. Excellent communication and customer relationship skills. Experience in Oil & Gas, fluid power or industrial equipment is advantageous. Mechanical, engineering or trade qualifications highly regarded. CAD and design experience desirable. What's on Offer? $100K–$110K base super performance bonus. Work with major Oil & Gas clients and projects. Join a growing specialist division backed by a national business. Opportunities for career progression and technical development. Interested? Apply now or contact Chris Minehan on 0477 297 722 for a confidential discussion.
Systems Reliability Engineer
Nutanix · Posted 12 days ago
About the role
Hungry, Humble, Honest, with Heart. The Opportunity Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. We are excited to bring in a new wave of talented Technical Support Engineers into our company! If you are someone that: loves technology and innovation; have a customer-first mindset; has an eagerness to learn and wants to enhance your skillset in our leading Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud solutions, come be part of the family and help us provide our customers with an exceptional support experience. About the Team Here at Nutanix we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90/100 NPS score is a testament to such objective. Our diverse, multicultural team of top-notch engineers act as our customers champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking and Storage. You will report to the Worldwide Support Manager who is dedicated to fostering a positive work environment and providing the necessary guidance and resources for your success. We are a fully hybrid team based in Kent Street, Sydney. We operate 3 days from the office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours! We organize our working shifts and aim towards the appropriate work-life balance for all our team members . Your Role Troubleshoot, debug, and diagnose customer issues encountered in the field. Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure. Provide analysis of our existing customer base to avoid and minimize risks in the field. Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations. Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem. Develop and work on internal and external knowledge bases. Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis. Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack. What You Will Bring Proven work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis Experience supporting external customers and a customer first mindset. Multilingual (Korean / Mandarin) will be highly regarded Passion and ability to learn new things
Systems Reliability Engineer
Nutanix · Posted 12 days ago
About the role
Hungry, Humble, Honest, with Heart. The Opportunity Nutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. We are excited to bring in a new wave of talented Technical Support Engineers into our company! If you are someone that: loves technology and innovation; have a customer-first mindset; has an eagerness to learn and wants to enhance your skillset in our leading Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud solutions, come be part of the family and help us provide our customers with an exceptional support experience. About the Team Here at Nutanix we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90/100 NPS score is a testament to such objective. Our diverse, multicultural team of top-notch engineers act as our customers champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking and Storage. You will report to the Worldwide Support Manager who is dedicated to fostering a positive work environment and providing the necessary guidance and resources for your success. We are a fully hybrid team based in Kent Street, Sydney. We operate 3 days from the office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours! We organize our working shifts and aim towards the appropriate work-life balance for all our team members. Your Role Troubleshoot, debug, and diagnose customer issues encountered in the field. Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure. Provide analysis of our existing customer base to avoid and minimize risks in the field. Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations. Work with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem. Develop and work on internal and external knowledge bases. Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis. Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack. What You Will Bring Proven work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis Experience supporting external customers and a customer first mindset. Multilingual (Korean / Mandarin) will be highly regarded Passion and ability to learn new things We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].
Contract Manager
Marble Group · Posted 15 days ago
About the role
Contracts Manager - Industrial Refrigeration Location: Melbourne, VIC Our client, a leading provider of industrial refrigeration solutions, is seeking an experienced Contracts Manager to join their Projects team. This role is ideal for an experienced refrigeration professional who combines strong technical capability with project coordination, commercial awareness, and client relationship skills. Reporting to the Divisional Manager - Projects, you will be responsible for supporting the delivery of industrial refrigeration projects from sales and proposal development through to execution, commissioning, and handover. You will play a key role in ensuring projects are delivered safely, on time, within budget, and to a high standard. Key Responsibilities Identify and support new business opportunities and client relationships. Prepare technical proposals, quotations, variations, and project documentation. Coordinate and support industrial refrigeration projects from award through to completion. Assist with planning, scheduling, subcontractor coordination, procurement, and site activities. Monitor project progress, costs, risks, and timelines, implementing corrective actions where required. Provide technical support across engineering, installation, commissioning, and handover activities. Liaise with clients, consultants, suppliers, and internal teams to ensure successful project outcomes. Contribute to continuous improvement initiatives across project delivery processes. About You To be successful in this role, you will have: Minimum 3 years' experience in industrial or heavy commercial refrigeration. Trade qualification in Refrigeration and Air Conditioning (Cert III) or relevant Mechanical Engineering qualification is advantageous but not essential. Strong understanding of industrial refrigeration systems, including exposure to ammonia (NH₃), CO₂, glycol, and/or chilled water systems. Experience supporting or managing refrigeration projects, installations, commissioning, or maintenance activities. Ability to interpret technical drawings, specifications, and project documentation. Strong knowledge of WHS requirements and Australian Standards. Excellent communication skills with the ability to build strong relationships with clients, contractors, and project teams. Experience in sales, estimating, quoting, or business development will be highly regarded. This opportunity would suit a refrigeration technician or engineer looking to transition into a more commercially focused project management role, or an experienced project professional seeking a technical leadership position within industrial refrigeration. Apply Now If you have the technical background and commercial mindset to deliver successful industrial refrigeration projects, we would like to hear from you. In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment . This equates to 21 lives enhanced every day! Bonnie Leitch | [email protected] | 03 8256 2200 | 0431 407 591 By submitting your CV you agree to have read: marble.com.au/privacy
Senior Technical Support Engineer - Ethernet and AI Infrastructure
NVIDIA · Posted 19 days ago
About the role
We are seeking a highly motivated Senior Technical Support Engineer with deep expertise in Ethernet networking and AI infrastructure. In this highly visible, customer-facing role, you will own complex technical investigations and critical escalations involving large-scale data center and AI environments. As a member of our NVEX Global Technical Support team, you will serve as a trusted technical advisor to strategic customers. The ideal candidate combines strong hands-on troubleshooting skills with excellent customer communication, crisis management, and technical leadership. You will collaborate closely with Engineering, Product Management, Marketing, and Support teams to resolve issues and improve our products and support practices. What you’ll be doing Investigate and resolve complex issues involving NVIDIA Ethernet networking, Linux systems, servers, and large-scale AI infrastructure, including end-to-end solutions such as NVIDIA Spectrum-X. Own critical customer issues from initial response through resolution, coordinating cross-functional teams and providing clear, timely communication to customers and leadership. Reproduce customer problems, analyze diagnostic data, identify root causes, and resolve issues involving installation, operation, maintenance, performance, and multivendor interoperability. Serve as a trusted technical advisor to enterprise, cloud, and service-provider customers through telephone, email, and conference-based support engagements. Partner with Engineering and Product teams to translate field findings into product improvements, support tools, technical documentation, and troubleshooting methodologies. Provide technical leadership during high-severity incidents, remaining calm and decisive while managing priorities, risks, and customer expectations. Improve support effectiveness through automation, knowledge sharing, structured debugging practices, and the practical use of agentic AI tools. What we need to see 5 years of experience providing in-depth technical support and debugging for networking, hardware, software, or enterprise infrastructure products. Deep knowledge of Ethernet and data center networking, including TCP/IP, Layer 2 and Layer 3 technologies, ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF, routing, and switching. Proven experience troubleshooting complex network issues using tcpdump, Wireshark, packet generators, telemetry, and log-analysis tools. Strong Linux system administration and networking skills, including the ability to diagnose server, operating-system, driver, hardware, and performance issues. Excellent customer-facing, written, verbal, and presentation skills, with the ability to explain complex technical issues, manage expectations, and build trust with customers and executives. Proven ability to lead high-severity customer situations, coordinate multiple technical teams, make sound decisions under pressure, and drive issues to timely resolution. Strong analytical, organizational, and prioritization skills, with the ability to work independently and manage multiple complex issues. Practical experience using agentic AI technologies such as Claude, Codex, or Cursor to improve troubleshooting, automation, documentation, or day-to-day productivity. Hands-on experience with AI infrastructure and at least two of the following areas: data centers, distributed systems, accelerated servers, virtualization, deep learning frameworks, Docker, Kubernetes, or high-performance computing – advantage. A bachelor’s or master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related discipline, or equivalent practical experience. Ways to stand out from the crowd Experience troubleshooting large-scale AI clusters, high-performance computing environments, cloud infrastructure, or hyperscale data centers. Expertise in advanced networking technologies such as VXLAN, EVPN, RoCE, RDMA, congestion control, quality of service, and lossless Ethernet. Knowledge of AI and HPC technologies such as GPUs, NCCL, MPI, Slurm, distributed training frameworks, and workload orchestration. Experience with NVIDIA networking, accelerated computing, Spectrum-X, or NVIDIA AI Enterprise technologies. Proficiency with Python, Bash, Ansible, YAML, APIs, or similar technologies used for diagnostics and automation. We are looking for a technically accomplished support engineer who can solve difficult infrastructure problems, earn customer trust, and lead effectively during critical situations. If you are passionate about Ethernet networking, AI infrastructure, and delivering an outstanding customer experience, we would like to hear from you.
Senior Technical Support Engineer
A Corp Computers · Posted 20 days ago
About the role
Join a cybersecurity-first MSP that’s all about people, not just tech. At A Corp Computers, we’re redefining what technical support looks like. We’re looking for a Senior Technical Support Engineer to be the go-to escalation point, mentor others, and drive real business outcomes for our clients, not just close tickets. What you’ll be doing: Own and resolve complex support issues across Microsoft 365, Azure, Windows Server, networking, and backup stacks Be the “firewall” for management escalations, dig deep, investigate properly, and resolve Coach and uplift junior staff with hands-on mentoring Lead by example with strong documentation and process discipline Ensure client confidence through calm, clear, jargon-free communication Play a key role in incident response, compliance, and applying frameworks like Essential 8 & SMB1001 What you will bring: 3 years MSP experience in a Level 2/3 support or senior tech role Strong skills across Microsoft 365, networking, security, and backup platforms A mindset of ownership, accountability, and continuous improvement Clear communication and a passion for great client outcomes Cybersecurity-first thinking baked into your daily work Why join A Corp? A human-first, values-driven culture that actually lives by its principles Clients who trust us to solve real business challenges, not just IT issues A high-performing team where your voice matters Flexibility, autonomy, and a growth path that’s actually achievable ———————————- You will be accountable for: Escalation Handling 1. Act as the first point of escalation for the technical support team. 2. Fully investigate and resolve complex support issues before escalating further. 3. Set an example for others in quality of diagnosis, communication, and resolution. 4. Shield management from unnecessary escalations. Technical Excellence 1. Resolve technical issues across systems including Microsoft 365, Windows Server, networking, backups, security, and cloud platforms. 2. Provide Tier 2/3 support as required, with an emphasis on root cause analysis and long-term solutions. 3. Operate as a key technical resource during cybersecurity incident response. 4. Adhere to documentation and change management policies. Team Support and Leadership 1. Mentor junior technical staff, providing guidance and on-the-job coaching. 2. Participate in internal technical reviews and peer feedback loops. 3. Promote a culture of accountability, learning, and best practice within the support team. 4. Contribute to the growth of a high-performing team culture aligned to A Corp values. Client Experience 1. Deliver exceptional service and maintain strong client relationships. 2. Attend client sites when required to resolve issues, complete onboarding tasks, or lead projects. 3. Communicate technical issues and solutions clearly to clients, both verbally and in writing. 4. Promote confidence and trust through accountability and clarity Process Improvement and Documentation 1. Identify gaps in current processes and assist in developing improvements. 2. Maintain and update knowledge base articles and client documentation within relevant systems. 3. Contribute to internal technical SOPs and onboarding materials. 4. Provide feedback on recurring issues and recommend proactive resolutions. Security and Compliance 1. Apply Essential 8 and SMB1001 controls as part of service delivery. 2. Ensure best-practice security posture across all supported environments. 3. Participate in audits, incident reviews, and security projects. 4. Participate in incident response and resolution when required. Professional Development 1. Proactively maintain certifications and technical knowledge. 2. Stay current on new technologies relevant to A Corp’s services and clients. 3. Share insights with the wider team and apply learning in practice. Key Skills and Attributes Advanced diagnostic and troubleshooting skills across Microsoft 365, Windows Server, Azure, networking, backup tools, security stacks, and desktop support Understanding of ITIL processes and managed services frameworks Excellent documentation habits using modern documentation tools. Calm under pressure, with an ability to work independently and as part of a team Highly effective communication, both internally and with clients using a no-jargon, client first approach. Strong internal collaboration skills and the ability to bring others along for the journey and the ability to coach junior staff, fostering a culture of continuous learning Strong time management and ownership of deliverables Security-first mindset with working knowledge of E8, MFA, backups, endpoint security, and patch management. Maintain a clear commitment to cyber resilience, governance, and security-first practices
Senior Customer Support Engineer
Collibra · Posted 20 days ago
About the role
Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth. Collibra’s Senior Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage. Senior Technical Support Engineers at Collibra are responsible for Managing all communication with customers and partners required to resolve support tickets. Assessing if support tickets are feature requests or product bugs. Resolving support tickets within the limits of contractual service level agreements (SLA). Replicating bugs. Training and mentoring junior support engineers. Coordinating and tracking the escalation of tickets. Maintaining a record of all communication and actions in Zendesk. Contributing frequently answered questions to the Collibra knowledge base. Participating in replying to Collibra community questions and discussions. You have You have 3-5 years in a customer facing role, ideally in a SaaS environment. Analytical and methodical problem solving skills. Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL). Experience troubleshooting web-based applications. Experience with Java and REST API. Experience working closely with software developers. Excellent knowledge of certificates - SSL, SSO, and LDAP. Bachelor's Degree in Computer Science or related field or equivalent experience. Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows. A bachelor’s degree or equivalent related working experience is required. You are Customer focused and willing to put the customer at the center of everything you do. Eager to learn and utilize new technologies and tools. Team player, you’re at ease to synchronize with a lot of people and always think as a team. Skilled in big data technologies such as Kubernetes, Spark, and Hadoop. Investigator, you like to solve problems and investigate technical issues. Communicator, you’re at ease to sum-up, document, or explain complex situations. Measures of Success Are Within your first month, you will gain a fundamental knowledge of the Collibra Product Suite and become familiar with Support processes and procedures. Within your third month, you will have a functional knowledge of the Collibra Product Suite and begin fielding support tickets in a limited capacity. Within your sixth month, you will handle a steady flow of standard support cases, contribute to our customer-facing knowledge base, and be able to handle urgent, product down support issues.
Senior Technical Support Engineer
Zscaler · Posted 21 days ago
About the role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200 public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you’ll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls, and remote sessions Perform detailed log analysis, traffic analysis, and root cause investigation Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Australian citizenship and eligibility to undergo an NV2 security clearance Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, routing, and firewall concepts Strong troubleshooting skills in enterprise network and security environments Experience in technical support, product support, or escalation support roles with ability to analyze logs, packet captures, browser traces, and endpoint behavior What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered diagnostic and troubleshooting tools to accelerate root-cause analysis and complex escalation management Knowledge of Zscaler products such as ZIA, ZPA, ZDX, or related cloud security solutions Experience with tools such as Wireshark, browser developer tools, log analyzers, and ticketing systems LI-Hybrid LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Senior Technical Support Engineer
Zscaler · Posted 21 days ago
About the role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200 public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform. We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you'll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls, and remote sessions Perform detailed log analysis, traffic analysis, and root cause investigation Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We're Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Australian citizenship and eligibility to undergo an NV2 security clearance Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, routing, and firewall concepts Strong troubleshooting skills in enterprise network and security environments Experience in technical support, product support, or escalation support roles with ability to analyze logs, packet captures, browser traces, and endpoint behavior What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered diagnostic and troubleshooting tools to accelerate root-cause analysis and complex escalation management Knowledge of Zscaler products such as ZIA, ZPA, ZDX, or related cloud security solutions Experience with tools such as Wireshark, browser developer tools, log analyzers, and ticketing systems \LI-Hybrid LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here (https://www.zscaler.com/candidate-resource-hub) . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) _link._ Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Senior Technical Support Engineer
Zscaler · Posted 21 days ago
About the role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200 public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform. We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you'll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls, and remote sessions Perform detailed log analysis, traffic analysis, and root cause investigation Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We're Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Australian citizenship and eligibility to undergo an NV2 security clearance Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, routing, and firewall concepts Strong troubleshooting skills in enterprise network and security environments Experience in technical support, product support, or escalation support roles with ability to analyze logs, packet captures, browser traces, and endpoint behavior What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered diagnostic and troubleshooting tools to accelerate root-cause analysis and complex escalation management Knowledge of Zscaler products such as ZIA, ZPA, ZDX, or related cloud security solutions Experience with tools such as Wireshark, browser developer tools, log analyzers, and ticketing systems \LI-Hybrid LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here (https://www.zscaler.com/candidate-resource-hub) . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) _link._ Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Senior Technical Support Engineer
Zscaler · Posted 21 days ago
About the role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200 public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform. We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you'll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls, and remote sessions Perform detailed log analysis, traffic analysis, and root cause investigation Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We're Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Australian citizenship and eligibility to undergo an NV2 security clearance Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, routing, and firewall concepts Strong troubleshooting skills in enterprise network and security environments Experience in technical support, product support, or escalation support roles with ability to analyze logs, packet captures, browser traces, and endpoint behavior What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered diagnostic and troubleshooting tools to accelerate root-cause analysis and complex escalation management Knowledge of Zscaler products such as ZIA, ZPA, ZDX, or related cloud security solutions Experience with tools such as Wireshark, browser developer tools, log analyzers, and ticketing systems \LI-Hybrid LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here (https://www.zscaler.com/candidate-resource-hub) . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) _link._ Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Services Senior Specialist - Technical Support Engineering
Baker Hughes · Posted 21 days ago
About the role
Services Senior Specialist - Technical Support Engineering Would you like to join our Pressure Pumping Cementing Services team? Do you enjoy working in collaborative teams and solving complex technical problems? Join our Pressure Pumping Cementing Services team! Our Pressure Pumping Cementing Services team offers a comprehensive range of cementing services and solutions. We continuously develop and enhance our technologies to meet our customers' needs, finding innovative ways of working that enable our clients to operate more efficiently and economically. Partner with the best As a Services Specialist - Technical Support Engineering, you will be part of the Pressure Pumping Cementing Services support team. You will provide technical expertise and support to operations teams, colleagues, and customers across Australia. You will also provide coaching and technical guidance to specialists, technicians, and apprentices within your area of expertise, helping ensure safe, efficient, and reliable service delivery. As a Services Specialist - Technical Support Engineering, you will be responsible for: Providing technical expertise and guidance to Operations Teams, Sales, and clients. Developing and implementing technical solutions to meet client and operational requirements. Managing and coordinating the introduction and implementation of new technologies. Collaborating with AMO teams to troubleshoot equipment and technical issues to ensure smooth operations. Ensuring compliance with the Managing the Job Cycle (MtJC) process. Raising alerts across the Service Delivery organization whenever an unfamiliar or significant technical issue arises during a job. Providing technical support and sharing best practices to improve service delivery and operational performance. Fuel your passion To be successful in this role, you will: Have a bachelor's degree in Engineering or an equivalent qualification. Have at least 10 years of relevant technical experience and a strong understanding of oilfield pressure pumping and cementing operations and services. Have hands-on experience and technical knowledge of cementing services and associated pressure pumping operations and equipment. Demonstrate strong problem-solving skills and the ability to provide technical guidance on operational and equipment-related issues. Be a good communicator with strong written and verbal English skills. Be able to work effectively with cross-functional teams, customers, and other stakeholders. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole, authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. To keep moving forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contribution. Join us, and you can expect: Contemporary work-life balance policies and well-being activities. Life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. The Baker Hughes internal title for this role is: Services Senior Specialist - Technical Support Engineering
Field Service Representative
Northrop Grumman · Posted 21 days ago
About the role
AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: AU- Secret (NV1) TRAVEL: Yes, 10% of the Time Description Provides technical support to engineers on a variety of technical tasks. Gathers, maintains, formats, compiles, and manipulates technical data, such as laboratory or material test results and engineering design changes. Produces engineering documentation, reports, drawings (flow charts, block diagrams, and schematics). Performs detailed mathematical calculations using established formulas; preliminary analyses of data where guidelines are provided in such areas as trajectory adequacy, model dimensional consistency; and quantitative judgments concerning technical data. Uses personal computer in performance of analyses and development of documentation/reports. May conduct tests and record data to assist with engineering evaluation or analysis. Job Category: Technical Support
Senior Civil Engineer
Profound People · Posted 21 days ago
About the role
ROLE – Senior Civil Engineer SALARY - $160,000 - $200,000 per annum, dependent on experience TYPE – Permanent LOCATION – Perth, WA My client is a leading engineering consultancy delivering specialist solutions across the mining sector. They are looking for a Senior Civil Engineer to join their growing team in Perth. The Senior Civil Engineer will ideally have the following attributes: At least 5 years of experience in a Civil Engineering, Design Engineering, or similar role Strong experience working on land development, civil infrastructure, mining or resources projects Strong understanding of drainage design and experience working through drainage calculations Experience with earthworks, roads, stormwater, drainage, bulk earthworks or similar civil infrastructure Experience producing civil designs, engineering drawings, calculations and technical documentation Ideally have experience using civil design and/or 3D modelling software Experience working through projects from concept and detailed design through to construction Degree qualified in Civil Engineering or a related Engineering discipline Strong technical, project coordination and problem-solving skills Strong communication skills and ability to work within a multidisciplinary engineering team The Senior Civil Engineer role will involve: Producing concept designs, detailed engineering drawings, civil layouts and technical documentation Working on land development, drainage, earthworks, roads and other civil infrastructure projects Undertaking and reviewing drainage calculations and hydraulic design Developing civil designs and solutions for mining, resources and infrastructure projects Preparing and reviewing engineering calculations, reports and technical documentation Working collaboratively with clients, contractors, suppliers and internal engineering teams Providing technical engineering support across design, procurement and construction Coordinating project activities to ensure programmes, budgets and quality requirements are achieved Providing technical guidance and support to junior engineers and designers Working within a collaborative engineering consultancy on a variety of mining and resources projects If you are interested in this position, please apply with an up to date CV as soon as possible.
Services Senior Specialist - Technical Support Engineering
Baker Hughes · Posted 22 days ago
About the role
Services Senior Specialist - Technical Support Engineering Would you like to join our Pressure Pumping Cementing Services team • Do you enjoy working in collaborative teams and solving complex technical problems • Join our Pressure Pumping Cementing Services team! Our Pressure Pumping Cementing Services team offers a comprehensive range of cementing services and solutions. We continuously develop and enhance our technologies to meet our customers' needs, finding innovative ways of working that enable our clients to operate more efficiently and economically. Partner with the best As a Services Specialist - Technical Support Engineering, you will be part of the Pressure Pumping Cementing Services support team. You will provide technical expertise and support to operations teams, colleagues, and customers across Australia. You will also provide coaching and technical guidance to specialists, technicians, and apprentices within your area of expertise, helping ensure safe, efficient, and reliable service delivery. As a Services Specialist - Technical Support Engineering, you will be responsible for: Providing technical expertise and guidance to Operations Teams, Sales, and clients. Developing and implementing technical solutions to meet client and operational requirements. Managing and coordinating the introduction and implementation of new technologies. Collaborating with AMO teams to troubleshoot equipment and technical issues to ensure smooth operations. Ensuring compliance with the Managing the Job Cycle (MtJC) process. Raising alerts across the Service Delivery organization whenever an unfamiliar or significant technical issue arises during a job. Providing technical support and sharing best practices to improve service delivery and operational performance. Fuel your passion To be successful in this role, you will: Have a bachelor's degree in Engineering or an equivalent qualification. Have at least 10 years of relevant technical experience and a strong understanding of oilfield pressure pumping and cementing operations and services. Have hands-on experience and technical knowledge of cementing services and associated pressure pumping operations and equipment. Demonstrate strong problem-solving skills and the ability to provide technical guidance on operational and equipment-related issues. Be a good communicator with strong written and verbal English skills. Be able to work effectively with cross-functional teams, customers, and other stakeholders. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole, authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. To keep moving forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contribution. Join us, and you can expect: Contemporary work-life balance policies and well-being activities. Life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. The Baker Hughes internal title for this role is: Services Senior Specialist - Technical Support Engineering About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress • Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Field Service Representative
Northrop Grumman · Posted 22 days ago
About the role
AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: AU- Secret (NV1) TRAVEL: Yes, 10% of the Time Description Provides technical support to engineers on a variety of technical tasks. Gathers, maintains, formats, compiles, and manipulates technical data, such as laboratory or material test results and engineering design changes. Produces engineering documentation, reports, drawings (flow charts, block diagrams, and schematics). Performs detailed mathematical calculations using established formulas; preliminary analyses of data where guidelines are provided in such areas as trajectory adequacy, model dimensional consistency; and quantitative judgments concerning technical data. Uses personal computer in performance of analyses and development of documentation/reports. May conduct tests and record data to assist with engineering evaluation or analysis.
Engineering Manager
Techforce Personnel · Posted 24 days ago
About the role
Techforce is partnering with a well-established electrical engineering and manufacturing business delivering specialist power distribution solutions across the mining and heavy industrial sectors. We are looking for a qualified Electrical Engineer to take a hands-on technical leadership role across the engineering and design function. This opportunity could suit an existing Engineering Manager, or equally a Senior / Lead Electrical Engineer ready to step into broader team leadership. We are particularly interested in engineers who have built their career within the HV/LV, switchboard, MCC, switchroom or packaged power systems market. Key Responsibilities Lead and mentor a small team of engineers and designers. Provide technical leadership across HV/LV electrical systems, switchboards, MCCs and associated power distribution equipment. Review and approve electrical designs, calculations, drawings and technical documentation. Support engineering delivery from design through procurement, manufacture, FAT and commissioning. Work closely with workshop, project and production teams to resolve technical and delivery issues. Drive engineering standards, quality, safety and continuous improvement. The Requirements Degree qualified Electrical Engineer. Registered with Engineers Australia. Direct experience within the HV/LV, switchboard, MCC, switchroom or electrical manufacturing industry. An electrical trade background followed by formal engineering qualifications would be highly regarded. Why Apply? This is a genuine technical leadership opportunity where you can remain close to the engineering while taking greater ownership of the team and design function. For an experienced Senior or Lead Electrical Engineer looking for the next step into management, this role offers the opportunity to lead people without moving away from the technical work.
IT Support Engineer
Kogan People Solutions · Posted 25 days ago
About the role
IT Support Engineer About the Role A leading multi-campus independent school is seeking an experienced ICT Support Engineer to join their Information Communication Technology team. Based at the Drouin campus, this full-time, ongoing role delivers high-quality, ICT systems and technical support across the school community. Kogan People Solutions recruiters are assisting in this critical recruitment effort. As a senior technical team member, you will serve as an escalation point for complex technical issues, support core network and server infrastructure, and contribute to continuous improvement projects that keep educational operations running seamlessly. The role is full time and ongoing. Location: Drouin, VIC Salary – attractive salary is offered in the range $95k to $100k plus superannuation per annum Reporting to Campus management, your key responsibilities will include Provide high-level end-user computing support and troubleshooting for staff and students across Windows, Microsoft Office Suite, and Apple iOS environments. Act as a technical escalation point for the ICT Services Team, logging, prioritizing, and resolving service desk tickets within established service level policies. Support, develop, and maintain network infrastructure, Windows Server services (Group Policy, Printer Management, Active Directory), and Azure cloud environments (Azure Active Directory, Endpoint Manager / Intune, Azure Servers). Research, develop, and implement new technical solutions, operating environments, and tools in collaboration with management; assist with system projects and administrative database applications. Create and maintain accurate technical documentation and assist in delivering ICT professional development and support to school staff. Essential Requirements Qualifications: A bachelor’s degree (or higher) in an IT-based discipline (e.g., Information Technology, Computer Science, Network Engineering) is mandatory. Experience: Minimum of 3 years of full-time relevant professional experience in a similar senior or high-level ICT support/engineering role. Technical Expertise: Demonstrated, hands-on knowledge in: Windows Operating Systems, Microsoft Office Suite, and Apple iOS Windows Server Services (Active Directory, Group Policy, Printer Management) Azure Cloud Services (Azure AD, Endpoint Manager/Intune, Azure Servers) Network environments, routing, and database application systems Excellent communication skills, strong time management, and the ability to interact with staff and students in a supportive, helpful manner. A current Victorian driver’s license with access to a vehicle, a valid Working with Children Check (WWCC), and background check clearance . A willingness to respect, support, and model values aligned with our religiously inspired educational community and ethos. You must possess unrestricted full time Australian working rights to be considered How to Apply Please respond to the recruiters using the facilities on this site, and ensure you attach your updated CV. Kogan People Solutions are grateful for all applications, but kindly note that they will only respond to shortlisted applicants. Kogan People Solutions – recruitment excellence Please note This organization is committed to child safety, wellbeing, and inclusion. Rigorous background checking, including Working with Children and Police Record checks, will be conducted for the successful applicant.
Combat Systems Sustainment Officer
RTX Corporation · Posted 28 days ago
About the role
Date Posted: 2026-09-29 Country: Australia Location: AU-WA-HENDERSON-001 ~ 1 Mcgrath Rd ~ MCGRATH Position Role Type: Hybrid Work with an experienced team on the nation's most complex engineering programs Be valued and empowered to reach your full potential, supported by an inclusive culture Gain hands-on experience from concept to delivery · Learn from the best in a high calibre team with great benefits and professional development Your mission starts here at Raytheon Australia! Right now, we are seeking a bright and energised Combat System Sustainment Officer. Join our team of outstanding people with expertise across a wide variety of disciplines and position yourself at the forefront of tomorrow's capabilities. In return, we will support you with access to best practice tools, systems and processes while continually investing in your growth by providing tailored learning and development opportunities. Start your mission in a career filled with extraordinary opportunities for learning, mentoring and professional development. We offer flexible work and career growth backed by global expertise and a supportive culture. This is your opportunity to join a fast-moving company that works on interesting and unique projects to support Australia's defence mission and contribute to the critical outcomes of the Australian Defence Force. This role is for a Combat System Sustainment Officer within the Combat Systems Integrated Product Team (IPT) for the Collins Class Combat System. Reporting directly to the Operations Lead, the Technical Support Engineering Officer will be responsible to ensure that the various components installed, as part of the Combat System, are sustained and maintained in accordance with best practices. This will include working with both internal and external customers to ensure the best outcome is consistently achieved. Key Responsibilities Provision of technical advice for Combat System component queries.Provide obsolescence triage support including Technical and Alternative Part Investigations / RecommendationsRaising Defective Material Design Reports (DMDR) for components requiring engineering changes or issues affecting component sustainment Co-ordination of Life of Type Buy Analysis / Recommendations Conduct of Root Cause Analysis's as required. Review of FRACAs data. Conduct of Maintenance / Repair Planning and Recommendations for preventative maintenance activities. Support for No Fault Found (NFF) activities where required. Provision of preventative maintenance support for Combat Systems currently in service. Skills, Experience and Qualifications Diploma in Engineering or Certificate III, in a relevant discipline. Minimum of 3 years relevant post-qualification experience required. Experience within an engineering environment is desirable. Introductory knowledge of Systems Engineering. Contributes to the completion of milestones associated with specific projects. Demonstrated experience within a Defence environment is desirable. Successful candidates must be eligible to obtain and maintain an Australian Defence Security clearance to Negative Vetting 1 level. Eligibility can be found at https://www.agsva.gov.au/applicants/eligibility-suitability This is your opportunity to join the brightest minds in the nation working for the mission on leading-edge technology to deliver Australia's most significant Defence capabilities. If you are looking to contribute to the mission that matters, click apply now or contact us at [email protected] _RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._ Privacy Policy and Terms: Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Systems Engineer (Level 2 or 3)
Appetency Recruitment Services · Posted 28 days ago
About the role
· Act as a key Level 2 support point, resolving challenging technical issues for the service desk. · Gain hands-on experience across a wide range of server, network, and Microsoft 365 cloud technologies. · Enjoy a dynamic role that blends responsive service desk support with engaging IT project work. About Our Client Our client is a leading Managed Services Provider (MSP) driven by a commitment to exceptional customer service and proactive IT management. They foster a highly collaborative team culture that empowers employees to solve challenges creatively and effectively. With a strong belief in continuous learning and development, they equip their team with the skills and knowledge needed to deliver cutting-edge solutions that optimise client infrastructure, processes, and growth. About the role As a Level 2 Systems Administrator, you will be a vital member of our service desk team and the go-to expert for escalated technical issues. You will be responsible for maintaining and supporting a diverse range of client server, network, and cloud infrastructure. This is a dynamic, hands-on role that offers a perfect mix of resolving challenging support tickets, managing core infrastructure, and contributing to a variety of IT projects, providing you with broad technical exposure. Must haves: Proven experience in a Level 2 or Level 3 Service Desk capacity and Systems Engineer role, ideally within an MSP. Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID). Hands on experience of Windows Server, Active Directory, and virtualisation (VMware). Role and Responsibilities Provide timely and effective Level 2 technical support for escalated issues from the service desk. Administer and support Microsoft 365 environments, including user management, mail flow, SharePoint permissions, and Teams configuration. Perform administration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP. Manage and support client network infrastructure, including switches, routers, and firewalls (Cisco Meraki). Manage and monitor client backup and disaster recovery solutions to ensure data integrity. Participate in IT projects, including server migrations, network upgrades, and new client on-boarding. Create and maintain clear, detailed documentation for client systems and procedures. Experience/Skills Proven experience in a Level 2 service desk or systems support role. Strong technical proficiency across the Microsoft 365 suite. Solid experience with Windows Servers, Active Directory, and virtualisation technologies (VMware). Fundamental understanding of networking principles (IP, subnets, DNS, DHCP) and hardware. Excellent analytical, problem-solving, and troubleshooting skills. Experience in an MSP environment is highly desirable. Experience with Medical, Dental, Clinics, Healthcare clients is highly desirable. Familiarity with scripting (PowerShell) and exposure to SAN/NAS technologies are advantageous. Qualification Essential: Higher School Certificate (HSC), Certificate IV in Information Technology, and/or Microsoft Technology Associate (MSA). Desirable: A Diploma or Bachelor's degree in Information Technology, along with any relevant networking or server-related certifications (e.g., Microsoft, CompTIA, Cisco) What is on offer A dynamic role offering a fantastic mix of advanced service desk support and project work. Unparalleled exposure to a wide array of technologies across diverse client environments. A clear pathway for career growth into senior engineering or specialised project roles. A supportive and collaborative team environment that invests in your technical training and professional development. How to apply ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web. If you are on our website then please apply using the “Apply Now” button below. If you are NOT on our website then please visit our website to apply or apply via the link: https://portal.appetencyrecruitment.com.au/j-f8drd7/it-infrastructure-jobs/systems-engineer-level-2-or-3-sydney.php Other Information Other titles for this role in other organisation might be: Systems Engineer , Service Desk Engineer (Level 2), IT Support Engineer, Technical Support Analyst, Infrastructure Support Engineer, MSP Engineer, Managed Services Engineer, Senior Support Engineer Appetency Recruitment Services @ Call: 1300 507 007 ITSupport | ServiceDesk | Level2Support | MSPjobs | Microsoft365 | M365 | VMware | WindowsServer | ITJobsSydney | ITmanagedservicesrecruitmentspecialists | InformationTechnologyJobsSydney
Combat Systems Sustainment Officer
RTX · Posted 29 days ago
About the role
Date Posted: 2026-09-29&xa;&xa; Country: Australia&xa;&xa; Location: AU-WA-HENDERSON-001 ~ 1 Mcgrath Rd ~ MCGRATH&xa;&xa; Position Role Type: Hybrid Work with an experienced team on the nation’s most complex engineering programs Be valued and empowered to reach your full potential, supported by an inclusive culture Gain hands-on experience from concept to delivery · Learn from the best in a high calibre team with great benefits and professional development Your mission starts here at Raytheon Australia! Right now, we are seeking a bright and energised Combat System Sustainment Officer. Join our team of outstanding people with expertise across a wide variety of disciplines and position yourself at the forefront of tomorrow’s capabilities. In return, we will support you with access to best practice tools, systems and processes while continually investing in your growth by providing tailored learning and development opportunities. Start your mission in a career filled with extraordinary opportunities for learning, mentoring and professional development. We offer flexible work and career growth backed by global expertise and a supportive culture. This is your opportunity to join a fast-moving company that works on interesting and unique projects to support Australia’s defence mission and contribute to the critical outcomes of the Australian Defence Force. This role is for a Combat System Sustainment Officer within the Combat Systems Integrated Product Team (IPT) for the Collins Class Combat System. Reporting directly to the Operations Lead, the Technical Support Engineering Officer will be responsible to ensure that the various components installed, as part of the Combat System, are sustained and maintained in accordance with best practices. This will include working with both internal and external customers to ensure the best outcome is consistently achieved. Key Responsibilities Provision of technical advice for Combat System component queries. Provide obsolescence triage support including Technical and Alternative Part Investigations / Recommendations Raising Defective Material Design Reports (DMDR) for components requiring engineering changes or issues affecting component sustainment Co-ordination of Life of Type Buy Analysis / Recommendations Conduct of Root Cause Analysis’s as required. Review of FRACAs data. Conduct of Maintenance / Repair Planning and Recommendations for preventative maintenance activities. Support for No Fault Found (NFF) activities where required. Provision of preventative maintenance support for Combat Systems currently in service. Skills, Experience and Qualifications Diploma in Engineering or Certificate III, in a relevant discipline. Minimum of 3 years relevant post-qualification experience required. Experience within an engineering environment is desirable. Introductory knowledge of Systems Engineering. Contributes to the completion of milestones associated with specific projects. Demonstrated experience within a Defence environment is desirable. Successful candidates must be eligible to obtain and maintain an Australian Defence Security clearance to Negative Vetting 1 level. Eligibility can be found at https://www.agsva.gov.au/applicants/eligibility-suitability This is your opportunity to join the brightest minds in the nation working for the mission on leading-edge technology to deliver Australia’s most significant Defence capabilities. If you are looking to contribute to the mission that matters, click apply now or contact us at [email protected] RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms