Customer Service Specialist Jobs. Australia

Customer Service Specialist » Alexandria, NSW - of experience in a customer service specialist (or similar) role within a call centre environment Exceptional customer service... above and beyond to deliver happiness and satisfaction. What you will do: We are looking for full-time Customer Service Specialists • Fri, 04 Sep • Koala

Kitchen Specialist - Customer Service Team Member » Australia - Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100 exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build About the role: As a Kitchen Specialist, you'll provide the best experience for all our customers kitchen and bathroom needs. From giving advice on fixtures and fittings to full design, order and installation projects, you'll play a key part in making our customers projects transform into real-life results. We provide an adult pay rate for 18 years of age and above at $30.45 per hour for this role. What’s involved: Provide exceptional customer service, understanding their needs, preferences and budget Guide customers to suitable design services and produce quotes Stock management, keeping up to date on newly featured products whilst ensuring a clean and tidy work environment Generate sales and managing on-going orders Work as part of a supportive and inclusive team who are making a difference and have fun along the way Who we’re looking for: We’re on the lookout for a part-time team member who is passionate about interiors, design, DIY or residential construction and loves variety in their day-to-day work. Experience in the industry is always a plus, however we will give you all the training you’ll need and show you so that you are fully equipped to turn our customer's dream kitchens into a reality. You’ll have: A genuine passion for customer experience The ability to engage and connect with our customers to assist with their project journey An eagerness to learn about products and services To act with integrity, be safe and do your best The availability to work flexible hours (including late nights, early mornings and weekends) When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is: Submit an application and complete an online chat interview (20 minutes) If successful, next step includes an online video interview (15 minutes) If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes) You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected] . Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. LI-DNI • Fri, 18 Sep • Bunnings Group

Customer Service/Product Specialist » Springvale, Greater Dandenong - Job Description We're looking for a hands-on Customer Service & Product Specialist to join our small, high-performing team. This is a varied role where no two days are the same. You'll be the first point of contact for customers, providing product advice, processing orders, handling enquiries, and supporting day-to-day operations across the business. As a key member of our team, you will: Respond to customer enquiries via phone and email Provide product recommendations and technical guidance Process customer orders accurately and efficiently Build strong relationships with customers and suppliers Assist with warranty enquiries and claims Support inventory and stock management activities Help with warehouse operations and goods movement when required Collaborate with the wider team to deliver outstanding customer service This is a genuine all-hands-on-deck environment where everyone contributes to the success of the business. • Fri, 18 Sep • Toperformance

Team Leader - Customer Service » Parramatta, Parramatta Area - Description Who We Are At Pepper Money, we've spent more than 26 years helping people achieve their goals. Today, we're one of Australia and New Zealand's leading non-bank lenders, supporting more than half a million customers with a range of lending solutions. While we're proud of our growth and success, it's our people, partnerships and willingness to do things differently that continue to drive us forward. The Role As a Team Leader – Customer Service you'll lead a team of Customer Service Specialists to deliver exceptional customer experiences while driving strong operational performance. You'll play a key role in coaching, developing and supporting your team, creating an environment where people can perform at their best while maintaining a strong focus on customer outcomes, quality and compliance. Please note that this role includes rostered weekend work. Successful candidates must be flexible and available to work some weekend shifts as part of their regular roster. This permanent opportunity is ideal for an experienced people leader who enjoys developing others and making a meaningful impact on both team performance and customer experience. Lead, coach and develop a team of Customer Service Specialists to deliver outstanding customer outcomes. Create a positive, accountable and high-performing team culture aligned to Pepper's values. Manage team performance through regular coaching, feedback and development conversations. Monitor workload, service levels and operational performance to ensure business objectives are achieved. Support team members with complex customer enquiries, escalations and decision-making. Drive continuous improvement by identifying opportunities to enhance customer experience and operational efficiency. Work closely with stakeholders across Customer Service and the broader business to achieve shared outcomes. Lead your team through change initiatives and support the successful adoption of new processes and ways of working. Promote a strong risk and compliance culture while ensuring regulatory obligations are met. About you You're an experienced people leader who is passionate about developing high-performing teams and delivering exceptional customer experiences. You combine strong coaching skills with commercial awareness, operational leadership and the ability to bring people together around a common goal. Bring leadership experience within a contact centre, customer service or operational environment. Demonstrate a passion for coaching, mentoring and developing team capability. Have a proven track record of improving individual and team performance through effective leadership. Thrive in fast-paced environments and confidently manage competing priorities. Use customer, quality and operational data to drive informed decision-making. Build strong relationships across teams and stakeholder groups. Communicate confidently and influence positive outcomes at all levels. Apply sound judgement when managing customer escalations, people matters and operational challenges. Lead with accountability while fostering an engaging and inclusive team culture. Our values guide how we work, make decisions and support each other. Can Do: We look for better ways of doing things and work together to deliver great outcomes. Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real: We keep it honest and respect everyone, building genuine connections. Our Benefits We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper: Development: a full suite of development opportunities and a great team to learn from Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet! Referral Bonus: Earn $2000 for referring great people. If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit www.peppermoney.com.au . At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day. • Thu, 17 Sep • Pepper Group

Customer Service Specialist » Parramatta, Parramatta Area - Description The Role As a Customer Service Specialist - Mortgages, you'll play a critical role behind the scenes to ensure our customer operations run smoothly and accurately. Working across a broad range of servicing and operational activities, you'll help deliver positive customer outcomes while maintaining strong financial controls, regulatory compliance and operational excellence. This permanent opportunity is ideal for someone who enjoys solving problems, working with complex transactions and being the go-to person for getting things right. Please note that this role includes rostered weekend work. Successful candidates must be flexible and available to work some weekend shifts as part of their regular roster. Process customer refunds, payouts, BPAY transactions and account adjustments with a high degree of accuracy. Manage loan discharge requests, settlement administration and operational payment activities. Investigate transaction discrepancies, unallocated funds and payment allocation issues. Respond to customer, solicitor, government and third-party information requests. Support Consumer Credit Reporting (CCR) activities, including corrections, disputes and bureau reporting matters. Maintain accurate records and ensure compliance with privacy, regulatory and business requirements. Work closely with internal stakeholders including Customer Service, Sales, Legal, Risk and Compliance teams. Contribute to reporting accuracy, operational controls and continuous improvement initiatives. About you You're a detail-oriented administrator who enjoys working through complex processes and delivering quality outcomes. You have strong organisational skills, a keen eye for accuracy and the ability to manage multiple priorities while maintaining exceptional customer service. Bring experience in a similar operational, customer service or administration role. Demonstrate strong attention to detail and a commitment to accuracy. Communicate confidently with customers, stakeholders and third parties. Enjoy investigating issues and identifying practical solutions. Work effectively within established processes while managing competing priorities. Build strong relationships across teams and stakeholder groups. Understand the importance of compliance, privacy and risk management. Bring experience within financial services, credit reporting or customer operations environments (highly regarded). Our values guide how we work, make decisions and support each other. Can Do : We look for better ways of doing things and work together to deliver great outcomes. Balanced : We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real : We keep it honest and respect everyone, building genuine connections. Our Benefits We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper: Development : a full suite of development opportunities and a great team to learn from Recognition : Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility : Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth : Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet! Referral Bonus : Earn $2000 for referring great people. If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit www.peppermoney.com.au . At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day. • Thu, 17 Sep • Pepper Group

Customer Service Specialist » Adelaide CBD, Adelaide - Description The Role As a Customer Service Specialist, you'll be at the heart of delivering exceptional service to our mortgage and asset finance customers across Australia and New Zealand. You'll manage a broad range of customer enquiries and servicing requests, taking ownership of each interaction and helping customers achieve the best possible outcome. This is a permanent opportunity to join a collaborative team where customer experience, problem-solving and continuous improvement are valued every day. Please note that this role includes rostered weekend work. Successful candidates must be flexible and available to work some weekend shifts as part of their regular roster. Manage customer enquiries across phone, email and written channels. Provide accurate information on loan accounts, payments, statements, transactions and servicing options. Complete customer account maintenance activities with accuracy and attention to detail. Take ownership of customer requests and work towards first-contact resolution. Investigate enquiries and identify practical solutions to meet customer needs. Support customers to confidently use online and self-service tools. Collaborate with internal teams to resolve more complex enquiries. Maintain accurate records and ensure compliance with business, policy and regulatory requirements. About you You're passionate about delivering great customer experiences and thrive in a fast-paced environment where no two days are the same. You combine strong communication skills with sound judgement, attention to detail and a proactive approach to problem-solving. Most importantly, you're someone who genuinely enjoys helping customers and working collaboratively with others. Bring at least 1 year of customer service experience. Communicate confidently and professionally, both verbally and in writing. Demonstrate a strong customer-first mindset and commitment to quality outcomes. Apply sound problem-solving and decision-making skills to resolve customer enquiries. Balance customer needs with compliance, policy and operational requirements. Maintain high levels of accuracy when managing customer information and records. Build strong working relationships across teams to achieve shared outcomes. Adapt quickly to changing priorities and new processes. Our values guide how we work, make decisions and support each other. Can Do : We look for better ways of doing things and work together to deliver great outcomes. Balanced : We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real : We keep it honest and respect everyone, building genuine connections. Our Benefits We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper: Development : a full suite of development opportunities and a great team to learn from Recognition : Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility : Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth : Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet! Referral Bonus : Earn $2000 for referring great people. If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit www.peppermoney.com.au . At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day. • Thu, 17 Sep • Pepper Group

Team Leader - Customer Service » Adelaide CBD, Adelaide - Description The Role As a Team Leader, Contact Centre, you'll lead a team of Customer Service Specialists to deliver exceptional customer experiences while driving strong operational performance. You'll play a key role in coaching, developing and supporting your team, creating an environment where people can perform at their best while maintaining a strong focus on customer outcomes, quality and compliance. Please note that this role includes rostered weekend work. Successful candidates must be flexible and available to work some weekend shifts as part of their regular roster This permanent opportunity is ideal for an experienced people leader who enjoys developing others and making a meaningful impact on both team performance and customer experience. Lead, coach and develop a team of Customer Service Specialists to deliver outstanding customer outcomes. Create a positive, accountable and high-performing team culture aligned to Pepper's values. Manage team performance through regular coaching, feedback and development conversations. Monitor workload, service levels and operational performance to ensure business objectives are achieved. Support team members with complex customer enquiries, escalations and decision-making. Drive continuous improvement by identifying opportunities to enhance customer experience and operational efficiency. Work closely with stakeholders across Customer Service and the broader business to achieve shared outcomes. Lead your team through change initiatives and support the successful adoption of new processes and ways of working. Promote a strong risk and compliance culture while ensuring regulatory obligations are met. You're an experienced people leader who is passionate about developing high-performing teams and delivering exceptional customer experiences. You combine strong coaching skills with commercial awareness, operational leadership and the ability to bring people together around a common goal. Bring leadership experience within a contact centre, customer service or operational environment. Demonstrate a passion for coaching, mentoring and developing team capability. Have a proven track record of improving individual and team performance through effective leadership. Thrive in fast-paced environments and confidently manage competing priorities. Use customer, quality and operational data to drive informed decision-making. Build strong relationships across teams and stakeholder groups. Communicate confidently and influence positive outcomes at all levels. Apply sound judgement when managing customer escalations, people matters and operational challenges. Lead with accountability while fostering an engaging and inclusive team culture. Our values guide how we work, make decisions and support each other. Can Do : We look for better ways of doing things and work together to deliver great outcomes. Balanced : We set our customers up for success, crafting win-win outcomes that are both human and profitable. Real : We keep it honest and respect everyone, building genuine connections. Our Benefits We know that great work happens when people feel supported. That's why we offer benefits that help you grow your career, recognise your contribution and support your wellbeing, whatever stage of life you're in. Here's a snapshot of what you'll find at Pepper: Development : a full suite of development opportunities and a great team to learn from Recognition : Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives Flexibility : Embrace our hybrid working model, flexible parental leave policies and purchased leave options Health and Wealth : Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet! Referral Bonus : Earn $2000 for referring great people. If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you. For more information on Pepper visit www.peppermoney.com.au . At Pepper, we're proud of the inclusive and diverse workplace we've built over the past 26 years. Creating a culture where people feel respected, supported and able to be themselves is part of who we are. It's reflected in our values, our people practices, and the way we work together every day. • Thu, 17 Sep • Pepper Group

Customer Banking Specialist - Burwood » Sydney, NSW - for them when they need us. See yourself in our team As the Customer Banking Specialist in our Burwood Branch, you’ll... culture We’re interested in hearing from people who have Proven experience delivering exceptional Customer Service ideally • Wed, 16 Sep • Commonwealth Bank of Australia

Customer Banking Specialist - Batemans Bay » Batemans Bay, NSW - for them when they need us. See yourself in our team As the Customer Banking Specialist in our Batemans Bay Branch, you’ll... in hearing from people who have Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail • Wed, 16 Sep • Commonwealth Bank of Australia

Customer Service Specialist » Perth CBD, Perth - As our highly valued Customer Service Specialist based in Perth your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs. You’ll make an impact by: Helping customer meet their financial goals through our great value savings, insurance and personal lending products Deliver sales and lending results Supporting our purpose of helping every Australian own their own home. Do things differently with us To succeed in this role, you will enjoy: Learning new things such as new products, services, and ways of working Challenging yourself to go above and beyond with each customer conversation Meeting new people and building connections in your local community Helping solve problems for customers by matching products and solutions to needs Getting results that help our customers achieve their financial and lifestyle goals! Protecting customers through strict adherence and compliance to policies and regulations Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at [email protected] At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank. • Wed, 16 Sep • Great Southern Bank

Sales Support and Customer Service Specialist » Cloverdale, Belmont Area - Summary: The Sales Support and Customer Service Specialist plays a crucial role in ensuring customer satisfaction and supporting the sales team within the manufacturing and production industry. Based in Kewdale, Western Australia, this permanent full-time position involves providing exceptional service to clients, managing inquiries, and facilitating smooth sales processes to contribute to the overall success of the business. Responsibilities: Assist customers with inquiries and provide product information to enhance their purchasing experience. Process sales orders and ensure timely delivery of products to clients. Collaborate with the sales team to support sales initiatives and achieve targets. Maintain accurate records of customer interactions and transactions in the database. Resolve customer complaints and issues promptly and effectively. Prepare sales reports and assist in the analysis of sales data to identify trends. Coordinate with production and logistics teams to ensure customer requirements are met. Qualifications: Associate degree or equivalent experience in a relevant field. Proven experience in sales support or customer service, preferably in the manufacturing sector. Strong communication and interpersonal skills to effectively engage with customers and team members. Proficient in using CRM software and Microsoft Office Suite. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Strong problem-solving skills and attention to detail. • Wed, 16 Sep • Maspro Engineering Trading Pty

Customer Banking Specialist Relief - Indooroopilly » Brisbane, QLD - roster Indooroopilly Branch - Customer Banking Specialist Relief: Part time role - 25 hours per week Monday - Friday... and ensure that when they need us, we’re there for them. See yourself in our team As the Customer Banking Specialist Relief • Wed, 16 Sep • Commonwealth Bank of Australia

Customer Service Specialist » New South Wales - Job Category: Customer Service and Solutions Job Description: The Role As a Customer Service Specialist... requirements. Work closely with internal stakeholders including Customer Service, Sales, Legal, Risk and Compliance teams • Tue, 15 Sep • Pepper Money

Customer Service Specialist » Adelaide, SA - Job Category: Customer Service and Solutions Job Description: The Role As a Customer Service Specialist, you'll... practical solutions to meet customer needs. Support customers to confidently use online and self-service tools. Collaborate • Tue, 15 Sep • Pepper Money

Customer Service Officer (Hub Specialist) » Australia - ? If so, we want you on our team! We're looking for Customer Service Officers to join our superannuation contact centre team... and complies with regulatory requirements What You Bring Proven experience in customer service, ideally within superannuation • Mon, 14 Sep • MUFG Pension & Market Services

Foreign Exchange Consultant » Adelaide CBD, Adelaide - Go Further with Crown Currency Exchange! We’re searching for an exceptional customer service specialist who has a passion for travel and service to join our CBD and Oakland Park – Westfield Marion stores. What You’ll Do: Deliver outstanding customer service and create memorable experiences for our customers. Share your love of travel by offering tips and advice to travellers. Handle transactions with attention to detail, ensuring smooth and accurate currency exchanges. Work as part of a high-performing team, supporting your colleagues and contributing to the store’s success. What’s In It For You? Supportive Team Culture: Join a friendly, collaborative team where your contributions are valued. Be Rewarded: Our high performers are recognised in our Crown Awards program, with the ability to earn up to $10,000 in Awards! Training & Development: Enjoy two weeks of paid new-starter training and opportunities for ongoing professional growth. Fantastic Discounts : Access exclusive currency discounts for you and your family. Flexible Work Opportunities: Simply block out the roster when you have upcoming holidays and we’ll work around you. About You: You have experience in retail or banking and are confident in handling cash. You’re passionate about delivering exceptional customer service and enjoy engaging with customers. You’re able to work flexibly, especially weekends You have a keen eye for detail, ensuring accuracy in every transaction You’re a team player who works well with others in a collaborative environment. You’re enthusiastic about travel and love sharing your experiences and travel tips! Why Join Crown Currency Exchange? Be part of a proudly 100% Australian-owned business with over 20 years of trusted experience. Work in a fast-paced, exciting retail environment where no two days are the same. Enjoy great discounts, a culture of recognition and reward, and the chance to grow with us! If this sounds like the role for you, we’d love to hear from you! Submit your resume today and join the Crown Currency team. Successful candidates will be required to provide a police check. Only shortlisted candidates will be contacted. • Sun, 13 Sep • Crown Currency Exchange

Process Specialist - Customer Service Representative » Australia - Job Description SD-3A Interest Group IBPM Job Role Process Specialist - Customer Service Representative • Sat, 12 Sep • Infosys

Customer Service and Billing Specialist » Australia - and Billing Specialist to support BTL, E.P. in strengthening customer service operations, billing systems, customer satisfaction... Timor-Leste, Empresa Pública (BTL, E.P.), the national water utility. We are seeking an experienced Customer Service • Sat, 12 Sep • RSK Group

Customer Service Specialist » Sydney, NSW - Officer, you will play a key role in maintaining exceptional customer service standards and supporting customers through... with documentation and compliance-related customer matters Support customer communication campaigns, recalls and service programs • Fri, 11 Sep • Kennedy Reid • AU$34 - 36 per hour

Customer Sales and Service Specialist » Australia - Employment Type Permanent Closing Date 7 Oct 2026 11:59pm Job Title Customer Sales and Service Specialist Job Summary As a Customer Sales and Service Specialist, you are passionate about providing exceptional service to Telstra’s customers. You achieve this by delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales or service enquiries. You leverage your extensive knowledge of Telstra’s products and services to deliver commercially effective solutions that enable the team to deliver on targets and objectives. Job Description Our MOB is growing and we are on the lookout for Customer Service Specialists to join our Townsville Call Centre Team. The Role As the First Nations Customer Sales and Service Specialist, you will join an Indigenous lead team that service our First Nations Customers, based in our in-office Townsville call centre. You have a passion for supporting MOB and the community, demonstrated through providing high quality and specialised customer service over the phone to Telstra's First Nations and remote customers. You will be tasked with responding to customer sales and/or service enquiries relating to a range of Telstra products and services, delivering solutions uniquely designed for each customer. Please note that this role operates Monday – Friday that may require Over-time with Shift allowances provided. Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. What We Offer Additional Telstra day off & cultural leave Quarterly bonus scheme based on performance and behaviour Toolkit provided to you (laptop mobile phone plan paid for) 30% off Telstra products and services Access to thousands of learning programs so you can level-up Performance-related pay Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme What You’ll Do Telstra Consumer - Telstra Contact Centres provides customer support to Telstra's customers across a range of channels. Key responsibilities Create a simple and brilliant customer experience across all our interactions in a multi-media environment. Demonstrates strong sense of ownership of issues/orders presented and to manage end to end delivery within designated timeframes. Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively identify customer needs along with providing customers with solutions to solve their concerns. Be able to identify and effectively manage a customer complaint with the prescribed complaint handling guidelines to an agreed resolution with the customer. Identify when a customer is in distress and take the appropriate intervention or escalation to ensure the recovery of their experience. About You To be successful in the role, you will have the following skills and experience: Experience working with a geographically diverse range of First Nations communities, including metropolitan, regional, and remote communities. A strong knowledge of Aboriginal & Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to First Nations people Experience and expertise in engaging effectively with Aboriginal & Torres Strait Islander's Ability to apply customer-centric approaches to resolve customer issues and improve the customer experience Solving problems of moderate complexity Highly Desirable: Previous experience in a sales and service environment Contact centre or Retail experience Telemarketing Administration experience Maintaining stakeholder relationships If this sounds like a job for you, we welcome your application so we can bring you in for a Yarn with the team. Want to know more about our First Nations team at Telstra? Visit our first nations page for more information on support, community engagement and careers. We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you. As part of your application with Telstra, you may receive communications from us on 61 440 135 548 (for job applications in Australia) and 1 (623) 400-7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment • Fri, 11 Sep • Telstra

Customer Service Specialist » Brisbane, QLD - your skills with the support of an experienced team. Introduction We are seeking a Customer Service Specialist.... What You'll Do Be part of a 10-person Customer Service team passionate about delivering great outcomes together. Learn • Tue, 08 Sep • Metso

Customer Service Specialist - Call Centre » Gold Coast, QLD - Robina, QLD - At Concentrix, we believe great customer service can change someone's experience for the better. As one of the world...'s leading customer engagement and service delivery organisations, we help some of Australia's most recognised brands deliver • Tue, 08 Sep • Concentrix

Customer Sales and Service Specialist » Townsville, QLD - Employment Type Permanent Closing Date 7 Oct 2026 11:59pm Job Title Customer Sales and Service Specialist... Job Summary As a Customer Sales and Service Specialist, you are passionate about providing exceptional service to Telstra • Tue, 08 Sep • Telstra

Customer Service Specialist - Call Centre » Brisbane, QLD - At Concentrix, we believe great customer service can change someone's experience for the better. As one of the world...'s leading customer engagement and service delivery organisations, we help some of Australia's most recognised brands deliver • Tue, 08 Sep • Concentrix

Customer Service Specialist » Dudley Park, Port Adelaide Area - Become part of a proven and successful business Enter a unique and growing market Australian owned company Join a dynamic and supportive team with ongoing c areer opportunities Deliver great Customer Service with a sales focus Work business hours - Monday through Friday Structured training and development program This is a great opportunity to become an integral part of a privately owned and operated Pure Water Specialist, recognised as the industry leader. About Puratap With over 25 years' experience, Puratap manufactures and retails water purifiers, providing clean, pure drinking water to households across South Australia. Puratap is an organisation that understands the importance of people and quality within its business and provides a unique opportunity for the right person to become an integral part of its friendly and supportive customer service Call Centre in easy to get to Dudley Park. People from all walks of life have become part of our Customer Service team. In order to be successful you will need to enjoy customer service, be confident and well-spoken. About The Position The person we are seeking enjoys working in a supportive team environment, will be flexible, able to prioritise and have a positive approach to customer service. You will be responding to inquiries through outbound and inbound calls to existing and new customers. This will be in conjunction with using state of the art customer communication technology, to help facilitate customer communication. You will enjoy promoting our core business which ultimately is the benefits of enjoying unlimited pure clean water. You will receive individual attention and support from our Management Team and the existing team in all aspects of liaising with Puratap customers and providing customer service. The successful applicant will be a person who possesses the following attributes: Takes pride in sharing in our branding message Has impeccable customer service ethics Demonstrates good communication skills Confident when talking to a variety of people on the phone Confident with electronic correspondence Displays a commitment to the success of the Puratap business Has a positive and enthusiastic attitude Is punctual and reliable Has an exceptional record with achieving sales targets (Desirable) Ideally you will have previous experience within a customer service environment. If you are a highly motivated and energetic individual with a good telephone manner, enjoys utilising technology and who would like to develop their customer service skills within a successful and growing business then we would like to hear from you! Apply now! • Tue, 08 Sep • Puratap Pty Ltd

Customer Service Team Member - Trade Specialist » Australia - Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few Free standard OnePass membership Access to over 100 exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave 12 weeks paid parental leave, regardless of gender Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build About the role: Joining Bunnings as a Trade Specialist, you'll bring your knowledge, passion and enthusiasm to provide the best experience to our trade customers. You'll have the chance to develop skills in relationship building, high-volume inventory management and logistics, while playing a crucial role in contributing to your warehouse's commercial growth. You'll handle a diverse client portfolio, including residential builders, carpenters, plumbers, electricians, and more. We provide an adult pay rate for 18 years of age and above at $30.74 per hour for this role. What’s involved: Provide our customers with the best experience, with a focus on trade products Be responsible for our customer management and quoting systems Generate future sales leads and maintain relationships within your local area and local organisations Work as part of a supportive and inclusive team that makes a difference in the community and has fun along the way Who we’re looking for: If you’re passionate about customer service and driven to advance your career, this role is for you. It offers pathways into other areas such as Quoting, Account Management, Business Development, and more. You will have an interest in trade products and an understanding of how to drive sales within a retail environment. Experience in the industry is always a plus, however we will make the most of your transferable skills and give you the tools you'll need to succeed. You’ll need: Previous experience in a customer service and administrative based role is desirable Good computer literacy and the ability to learn new systems including emails, quoting and CRMs To be detail oriented with a professional approach Confidence to reach out to, connect with, and communicate with customers Genuine interest in trade products and an eagerness to learn more about products and services To act with integrity, be safe and do your best When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is: Submit an application and complete an online chat interview (20 minutes) If successful, next step includes an online video interview (15 minutes) If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes) You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected] . Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes. About Us Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today. Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. LI-DNI • Tue, 08 Sep • Bunnings Group

Customer Service Specialist » Sydney, Sydney Region - CUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATOR Sydney - Kemps Creek Up to $60k super Monday - Friday, 8:30am - 4:30pm About the company: Join a globally renowned wholesale retailer as a Customer Service Representative. Represent well-loved brands while building your career with a high-quality, growing organisation. About the role: This company is seeking a versatile and detail-oriented individual to join their team as a Customer Service Representative & Office Administrator. In this role, you will be responsible for providing exceptional customer service, as well as performing office administration and data entry tasks. Responsibilities: Respond to customer inquiries via phone, email, and respond in a timely and professional manner Resolve customer complaints and issues to ensure customer satisfaction Provide product information and assist customers with placing orders Process returns, refunds, and exchanges according to company policies Collaborate with other departments to resolve customer issues and improve overall customer experience Perform general office administration duties, including managing incoming and outgoing mail, ordering office supplies, and maintaining office cleanliness Assist with data entry tasks, such as updating customer records and inputting sales data into the company database Support other team members and departments as needed About you: Strong communication and interpersonal skills Excellent organisational and multitasking abilities Proficiency in Microsoft Office and data entry software Ability to work in a fast-paced environment and adapt to changing priorities Benefits: You will enjoy partnering with our client as the successful candidate will see the following benefits: Product discount (40% off!) free samples Additional mental health days off Supportive and dynamic team Long-term career prospect Growth & progression opportunities • Mon, 07 Sep • Jivaro

Customer Service Specialist » Newcastle Region, New South Wales - Description Multiple full-time shift options to choose from (see below) Commencing Wednesday 7th October Based at our Newcastle office with hybrid working At Suncorp, we're building futures and protecting what matters. As part of our SUN & GIO team, we're looking for customer-focused individuals to join us as Customer Service Specialists in our Newcastle team. If you're passionate about delivering outstanding customer experiences and enjoy helping people, find the right solutions, this is an opportunity to build a rewarding career with one of Australia's leading insurance brands. You'll help customers navigate their insurance needs, provide exceptional service, and make a meaningful difference through every interaction. Based in our Newcastle office, you'll join a supportive team culture that values development, collaboration, and delivering great customer outcomes. What you'll be doing As an Insurance Specialist, you'll be the first point of contact for customers calling about their insurance needs. Every conversation is different, and your focus will be on understanding customer circumstances, providing guidance, and helping customers make informed decisions. You'll: Assist new and existing SUN & GIO customers with insurance enquiries, policy updates, renewals, and product information. Build rapport and uncover customer needs through meaningful conversations. Achieve service & sales targets while putting the customer first Educate customers on insurance products and services and help them choose solutions that suit their circumstances. Deliver exceptional customer experiences while achieving performance outcomes. Confidently navigate multiple systems and tools while managing customer enquiries. Make complex information simple and easy for customers to understand. Contribute to a positive, high-performing team environment. What you'll bring We're looking for positive, resilient, and customer-focused individuals who enjoy helping people and building genuine connections. You'll have: Experience in a customer-facing environment such as customer service, retail, hospitality, contact centre or sales. Strong communication and relationship-building skills. The ability to ask great questions and understand customer needs. Confidence using technology and navigating multiple computer systems. Strong problem-solving skills and attention to detail. Resilience and adaptability in a fast-paced environment. A genuine passion for delivering great customer experiences. A growth mindset and willingness to learn. Previous insurance experience is not required. We'll provide the training and support you need to succeed. We're looking for people with the right attitude, strong customer focus, and eagerness to learn. Shift Options We are currently recruiting for full-time positions across the following shift options: Option 1: Monday to Friday, with a start window of 8:00am to 10:00am Option 2: Monday to Friday, with a start window of 10:00am to 11:00am (During daylight savings this start window will change to 10:00am to 12:00pm). Option 3: Tuesday to Saturday, with a start window of 8:00am to 10:00am What does a start window mean? Your rostered start time may be scheduled at any time within the advertised start window. For example, an 8:00am to 10:00am start window means you could commence your shift at any time between those hours and will work your full shift from that point. Successful candidates must be able to commit to their selected shift pattern for a minimum of six months. Training & Working Arrangements Your success starts with in investing in your development. Successful candidates will commence a comprehensive paid training program beginning 7th October 2026 . Training will run for 7 weeks in total from Monday – Friday 8:30-4:30pm . During this period, you'll be based full-time in our Newcastle office, allowing you to build capability, confidence, and connections within the team. Once training is complete, you’ll transition to your rostered hours and work with your leader around moving to our hybrid working arrangements. What You'll Enjoy At Suncorp, we're committed to helping our people thrive both professionally and personally. Access our award-winning Shine platform, your central hub for exclusive perks, wellbeing support, career development, and recognition. Opportunity to receive performance-based incentives and Suncorp shares for eligible employees. Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid lifestyle leave annually. Paid study support, career breaks, on-the-job learning opportunities, and a $1,000 referral bonus for eligible employees. Free wellbeing coaching, a dedicated Employee Council, and confidential Employee Assistance Program (EAP) support. Discounts at more than 900 retailers, Fitness Passport access, and reduced superannuation fees. Paid volunteer leave, donation matching, and unlimited emergency response leave. Ongoing career development opportunities across one of Australasia's leading financial services groups. Why Suncorp? At Suncorp, we believe we're at our best when our workforce reflects the diverse communities in which we live and operate. We are passionate about creating an inclusive workplace where our people feel valued, respected, and connected. We foster flexible ways of working, meaningful career development opportunities, and strong connections between our people, customers, and communities. Whatever your background, you'll be supported to grow your career and make a real impact. If you're looking for a role where you can build meaningful customer relationships, develop new skills, and be part of a team that genuinely cares, we'd love to hear from you. Apply today and help us build futures and protect what matters. • Sat, 05 Sep • Suncorp Bank

Customer Service Specialist » Homebush, Strathfield Area - About the Company Our client is a national leader in commercial services. With a strong national footprint and a genuine focus on developing internal talent, they're growing their commercial team and looking for someone ready to build a long-term career in customer service & account management. About the Role This is a fantastic opportunity for someone with a background in sales administration or customer service who is looking to fast-track their career toward a Account Manager role. You'll be the primary point of contact for a portfolio of national and cross-regional clients, working closely with National Account Managers to keep service, pricing and communication running smoothly. Day to day, you'll: Build strong relationships with key customer stakeholders and manage regular contact cycles Resolve customer queries on pricing, service, accounts and invoicing Maintain accurate customer data and documentation across internal systems Coordinate service delivery with branch operations and support teams Support renewals, contract variations and quotes alongside National Account Managers Produce weekly and monthly reporting on customer service activity and performance This role has been specifically designed as a stepping stone into account management — genuine progression is on the table for the right person. About You You aspire to grow into an Account Manager role and want to be backed to get there Strong communicator, confident building relationships with internal and external stakeholders Excellent attention to detail and administrative accuracy Strong Excel skills Prior experience in sales administration, customer service or a coordination role Comfortable managing competing priorities in a fast-paced commercial environment If you're looking for a genuine career pathway into account management, backed by a supportive national business, we'd love to hear from you. Key Benefits Attractive Salary Package Car parking provided Strong mentorship from an experienced Leaders Clear pathway into Key Account Management Collaborative national business with strong internal support • Sat, 05 Sep • Arkadia Talent

Customer Service Specialist » Chatswood, NSW - and services. About the role The Customer Service Specialist position is integral to maintaining high standards of customer... service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication • Fri, 04 Sep • people2people

Customer Service Specialist » Alexandria, NSW - of experience in a customer service specialist (or similar) role within a call centre environment Exceptional customer service... above and beyond to deliver happiness and satisfaction. What you will do: We are looking for full-time Customer Service Specialists • Fri, 04 Sep • Koala

Customer Service Specialist » East Brisbane, Brisbane - Description Thinking about a new career path? Come join Suncorp in Brisbane! Full-Time – Customer Service Specialist (AAMI Specialists) Start Date: Wednesday 7 th October Induction training Period: Wednesday 7 th October 2026 – Friday 20 th November 2026 Are you looking for a secure and rewarding role where your people skills truly matter? We’re currently recruiting full-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia. Experience in hospitality, retail, childcare, or contact centres can set you up for success in this fast-paced role. If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you. At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed. Shift Pattern This is a full-time role offering: 37.5 hours per week – Monday to Friday Start window: 9:00am – 11:00am (During daylight saving: 8:00am – 10:00am ) Please note: 'Start window' means you may be rostered to start at any time between the hours shown. You must be available to work within this window. Why You'll Love Working at Suncorp: Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success. Here's what we offer: Competitive salary: $62,000 12% super penalty rates on eligible shifts performance-based incentives Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) Hybrid working with a blend of office and home-based work A strong focus on work-life balance Staff discounts with more than 400 leading Australian retailers Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more Reward and recognition programs Ongoing learning, career development and internal progression opportunities Join one of Australia's most trusted and inclusive employers Opportunities to get involved in community initiatives and volunteering programs Please note: Benefits may vary depending on role, level and location. What You'll Be Doing As an AAMI Specialist, you'll: Support customers with their insurance enquiries over the phone Provide personalised solutions that meet customers' needs Build strong customer relationships through exceptional service Achieve service and sales targets while putting the customer first Resolve enquiries confidently and efficiently What You'll Bring We're looking for people who have: A genuine passion for helping customers Strong communication and problem-solving skills The ability to explain information clearly and simply Motivation to achieve individual and team goals A collaborative approach to working both in the office and remotely Resilience, adaptability and a willingness to learn Training Your success starts with investing in your development. You'll complete a 7-week, full-time paid training program based in our Brisbane office, giving you all the knowledge and support you need to succeed. Please note you'll be required to work full-time from the Brisbane office during training. Once training is complete, you'll transition to your roster and our flexible hybrid working model. Home Office Requirements As this is a hybrid role, Suncorp will provide your laptop. You'll need: A reliable internet connection An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair) A private, quiet workspace suitable for taking customer calls If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation. • Fri, 04 Sep • Suncorp Bank

Logan Delivery Specialist » Australia - About the role Our Managed Print Services (MPS) customer service specialists provide attentive hands-on service to our print customers. The specialist will visit customer locations throughout Cashe County and surrounding areas to provide cleaning of office equipment (copiers, fax machines, scanners, printers), assist customers in setting up supply stocks (toner, paper, staples), gathering information from equipment to be used for billing, and provide face to face support and care for our customers. You will interact with many different people every day and are the face of our company. Therefore, it is extremely important that our customer service specialists have a very professional appearance with excellent communication and interpersonal skills. What you'll do Provide hands-on, in-person customer service to Managed Print Services (MPS) clients. Travel to customer locations throughout Cashe County and surrounding areas. Clean and maintain office equipment, including copiers, fax machines, scanners, and printers. Assist customers with organizing and managing supply stock such as toner, paper, and staples. Gather equipment data used for billing and service reporting. Offer face‑to‑face support, ensuring a positive and professional customer experience. Represent the company with professionalism, excellent communication, and strong interpersonal skills. Participate in comprehensive training to develop expertise in MPS support—no prior experience required. Qualifications Candidate must be over the age of 18 Candidate must have the legal right to be employed in the United States Current, valid driver's license Dependable transportation A personal vehicle will be used as part of this job. You will receive a mileage reimbursement to cover fuel and wear and tear on your vehicle. Professional appearance Basic Computer Skills Ability to lift 50 lbs. Desire to study and learn Good communication and interpersonal skills Beneficial Skills: Mechanical ability Computer experience - software and hardware Computer networking experience Customer service experience Other: Frequent, random drug testing Benefits Paid Time Off Sick Days Paid Holidays 401k match Work-life Balance Full Medical, Dental & Vision HSA Life Insurance Local Volunteer Opportunities • Thu, 03 Sep • Les Olson IT

Customer Service Officer (Hub Specialist) » West Melbourne, Melbourne - Description Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so, we want you on our team! We’re looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team. In this role, you’ll be the go-to expert for resolving complex member queries, supporting stakeholders, and driving continuous improvement in service delivery. This role will require you to work a rotating roster from 8am-8pm Monday to Friday. At MUFG we support work-life balance with a hybrid setup: 2-3 days in office (after initial training), the rest from home! What You’ll Be Doing Deliver first-call resolution by anticipating member needs and taking full ownership of enquiries. Support with administrative tasks, system processing and written correspondence. Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees Investigate and resolve issues with professionalism and empathy Meet and exceed KPIs across calls, admin tasks, and written correspondence Collaborate with your team to share ideas, support goals, and contribute to a positive team culture Participate in ongoing training and proactively build your superannuation knowledge Stay informed on industry trends and legislative changes Support the Team Leader with high-priority requests, projects, and workflow management Identify risks and recommend process improvements to enhance service delivery Ensure all work meets quality standards and complies with regulatory requirements What You Bring Proven experience in customer service, ideally within superannuation or financial services Strong problem-solving and investigation skills Excellent communication—both written and verbal Ability to manage competing priorities and meet deadlines A proactive mindset with a passion for continuous learning Confidence in handling escalations and sensitive conversations A collaborative spirit and commitment to team success Ability to commit to 4 weeks' full-time training onsite. Why Join Us? Be part of a supportive, high-performing team Make a real difference in members’ financial wellbeing Gain exposure to complex superannuation processes and stakeholder management Enjoy opportunities for professional growth and development • Thu, 03 Sep • MUFG Pension & Market Services

Customer Service Specialist 1 - Contingent » Tempe, Marrickville Area - Job Title: Customer Service Specialist 1 Location: Tempe AZ 85288 ( Hybrid) Duration: 06 - month (with possibly extension) Pay range $20-$24/hr.On W2 Job Description : In this contingent resource assignment, you may: Participate in or provide support for low complexity initiatives within Customer Service. Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Customer Service. Required Qualifications: 6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Bilingual Spanish is a plus Call routing: During the pilot we'll prioritize routing retail leads, a higher incidence of which don't ultimately get confirmed, to triage agents when available, as well as DIB upon launch Triage agents will attempt to contact the customer to confirm business need Triage agents will route confirmed leads to dedicated sales consultants We will prioritize language needs via Spanish Speaking CS agents as needed Reporting: manual tracking as CRV does not currently support campaign setup for monitoring Triage agents will be expected to maintain impeccable pipeline management including: Tracking contact attempts Scheduling calls with pilot sales agents Succinct and detail notetaking in referrals Pilot sales consultants will be expected to manage: Callbacks after speaking with clients Following up with customers on documentation/signings Working with contract validation and underwriting Welcome Call to ensure activation Referral Assignment: Triage agents will receive referrals from lead assigners in normal volume This allows triage agents to also handle inbound calls during pilot Referral volume for triage agents can be adjusted as we determine the best workload balance Pilot sales consultants will not receive referrals from lead assigners This allows sales consultants to be available for handoffs from triage Phone Skilling/Prioritization: Triage agents will remain BAU in the phone queues If we later decide to increase their priority this can be adjusted as needed Pilot sales consultants will be removed from phone queues to avoid inbound calls This will ensure they are available for handoffs from triage Feedback Sessions: Regular weekly calls with pilot agents to gather feedback on the successes of the pilot, what could be improved, and any customer feedback that might be gathered from calls Examine the number of referrals triage agents can successfully work in an hour/day to gauge what this might look like if applied across CS Gather feedback from pilot agents to determine what is and what is not working Record any comments or feedback from clients regarding additional handoff (as applicable) Adjust pilot as needed to ensure accurate outlook of pilot's success Review overall pilot conversion rate compared to overall conversion rate of CS across the same period of time(as well as confirmed conversion vs overall CS) Evaluate feedback gathered by pilot agents and consider adjusting pilot for additional testing as needed Determine effectiveness of triage model compared to one-call-close model Dexian stands at the forefront of Talent Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. • Wed, 02 Sep • Signature Consultants

Customer Service Officer (Hub Specialist) » Australia - ? If so, we want you on our team! We're looking for Customer Service Officers (Hub Specialists) to join our superannuation contact... in customer service, ideally within superannuation or financial services Strong problem-solving and investigation skills • Tue, 01 Sep • MUFG Pension & Market Services

Customer Service & Warranty Specialist » Brooklyn, Hornsby Area - Position Title: Customer Service & Warranty Specialist Location: Brooklyn Remuneration: $80,000 - $90,000 Super (dependent on experience) Role Purpose As our Customer Service & Warranty Specialist, you'll be the key link between our customers and internal teams, managing warranty claims, investigating product concerns, and delivering exceptional customer outcomes. Working closely with Quality, Manufacturing, Engineering and Customer Service teams, the Warranty Officer investigates product concerns, coordinates corrective actions, and supports continuous improvement initiatives aimed at enhancing product quality and customer satisfaction. Key Responsibilities Warranty Claims Management Review, assess and process warranty claims in line with company policies and guidelines. Collect and evaluate supporting information including photos, service records and failure details. Communicate claim outcomes clearly and professionally. Maintain accurate claim records and documentation within company systems. Customer Support & Issue Resolution Act as the primary point of contact for customer warranty enquiries. Deliver a high level of customer service while managing expectations throughout the claims process. Work closely with customers and internal stakeholders to achieve timely and effective resolutions. Escalate complex matters where required. Investigation & Continuous Improvement Collaborate with Quality, Manufacturing and Engineering teams to investigate warranty concerns and identify root causes. Monitor warranty trends and contribute to improvement initiatives that enhance product quality and customer satisfaction. Assist with warranty reporting, analysis and process improvements. Qualifications & Experience Previous experience in a customer service, warranty, claims or administrative role. Experience within manufacturing, automotive, transport, heavy vehicle or industrial environments will be highly regarded. Experience using ERP, CRM or other business systems would be advantageous What You'll Bring A customer-first mindset and passion for delivering excellent service. Strong communication and relationship-building skills. The ability to investigate issues, analyse information and identify practical solutions. Confidence interpreting technical information and product documentation. Strong organisational skills and attention to detail. A collaborative approach and the ability to work effectively across multiple teams Why Join Freighter Group? At Freighter Group, we are committed to delivering industry-leading products and exceptional customer experiences. This role offers the opportunity to work closely with customers and internal stakeholders while contributing to product quality improvements and business success across Australia. • Mon, 31 Aug • Freighter Group

Customer Service Specialist » Mansfield, Brisbane - As our highly valued Customer Service Specialist based in Mt Gravatt your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs. You’ll make an impact by: Helping customer meet their financial goals through our great value savings, insurance and personal lending products Deliver sales and lending results Supporting our purpose of helping every Australian own their own home. Do things differently with us To succeed in this role, you will enjoy: Learning new things such as new products, services, and ways of working Challenging yourself to go above and beyond with each customer conversation Meeting new people and building connections in your local community Helping solve problems for customers by matching products and solutions to needs Getting results that help our customers achieve their financial and lifestyle goals! Protecting customers through strict adherence and compliance to policies and regulations Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at [email protected] At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank. • Sat, 29 Aug • Great Southern Bank

Customer Service » Mulgrave, Monash Area - A fantastic opportunity exists for a dynamic Customer Service Specialist based in Mulgrave. Join a reputable company that is one of Australia's most innovative automotive manufacturers. Previous automotive experience is highly regarded, and fluent Mandarin is advantageous due to interaction with international customers and clients. The Customer Service Specialist is responsible for delivering exceptional support, resolving enquiries, and ensuring high levels of satisfaction across the dealer network and customer base. As a key point of contact, you will play an important role in building strong relationships while contributing to the Care Contact Centre's commitment to industry-leading customer service. Work from home on Mondays and Fridays! Hours: 8am - 5:30pm - Early finish on Fridays Payrate: $40p/h Super Key Responsibilities: Your main responsibilities will include: Manage all inbound customer enquiries across phone, email, social and multimedia platforms Deliver high levels of customer satisfaction through proactive service and problem resolution Promote and uphold Customer Care standards within the dealership network Manage customer expectations and entitlements in line with Australian Consumer Law (ACL) Identify, investigate and resolve customer concerns in a timely and effective manner Liaise with dealerships and internal teams including Sales, Service and Technical About You: To be successful in this opportunity, you will possess the following: Previous customer service experience (Preferably in the automotive industry) 2- 4 years' experience in a customer service role The ability to multitask and work in a busy environment Excellent telephone manner and customer service skills Strong computer literacy, including proficiency in Salesforce, MS Office, Teams, Excel, and PowerPoint Attention to detail and excellent organisational skills Great Attitude Benefits: Join the Staff Australia team today: 2 days' work from home Outstanding payrate Long term temp to perm Early finishes on Fridays! How to apply If this sounds like the opportunity you have been looking for click APPLY now. After you apply you may receive an SMS containing a link to start a conversation with Toby our AI bot. After completing your chat with TOBY, you will receive a link to schedule an interview or will be contacted by a consultant. Why Join Staff Australia? The job search can be challenging, but with Staff Australia, it doesn't have to be. Staff Australia is an equal opportunity employer. We recognise the importance of employee wellbeing. We have been shaping the Australian labour force for over 25 years and are committed to your career journey. People are our business. • Fri, 28 Aug • Staff Australia

Internal Sales - Gas & Gear Representative » Toowoomba Region, Queensland - Job Title: Gas & Gear Representative Overview Join our vibrant team as a Customer Service Specialist at our clients welding supplies store in Toowoomba, QLD. We're offering a stable position, with regular Monday to Friday hours. This role is ideal for someone committed to providing exceptional customer service and eager to further their career in a supportive and inclusive environment. Location: Toowoomba, QLD Hours: Monday to Friday, 7:30 am - 4:30 pm Pay Rate: $36.68 per hour Responsibilities Deliver outstanding customer service both in-store and over the phone. Process sales transactions and manage customer orders efficiently. Assist customers with product selection, providing guidance and support. Receive, unpack, and organize stock items in a timely manner. Maintain a clean, welcoming, and organized retail environment. Coordinate effectively with the warehouse and sales teams to meet store goals. Qualifications Previous experience in customer service or a retail environment. Forklift licence (or willingness to obtain) an advantage. Strong communication and problem-solving skills. A positive, proactive attitude and eagerness to learn. Ability to thrive in a dynamic, team-oriented setting. Basic proficiency in computer operations. Highly Desirable (but not essential): Experience in the welding industry or knowledge of welding equipment and consumables. Experience with SAP based computer systems an advantage What We Offer A stable position with consistent, weekday-only hours. A competitive pay rate of $36.68 per hour. A friendly and supportive work environment. Opportunities for professional growth and advancement in product knowledge. Commitment to fostering a diverse and inclusive workplace. Eligibility This is a casual role working full-time hours with the view to moving into a permanent role, candidates must have unrestricted working rights in Australia. Unfortunately, this position is not suitable for individuals on Working Holiday or Student visas. Apply NOW If you meet the above requirements and are interested in joining our team, please click the link to submit your application and chat with NATE. Shortlisted candidates will be required to attend a face to face interview and undergo a pre-employment medical including drug and alcohol screen as part of the employment process. • Sat, 22 Aug • Zoom Recruitment & Training

Customer Service Specialist » Harristown, Toowoomba - As our highly valued Customer Service Specialist based in Toowoomba your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs. Part-time 25 hours per week, Monday to Friday (8-month contract) You’ll make an impact by: Helping customer meet their financial goals through our great value savings, insurance and personal lending products Deliver sales and lending results Supporting our purpose of helping every Australian own their own home. Do things differently with us To succeed in this role, you will enjoy: Learning new things such as new products, services, and ways of working Challenging yourself to go above and beyond with each customer conversation Meeting new people and building connections in your local community Helping solve problems for customers by matching products and solutions to needs Getting results that help our customers achieve their financial and lifestyle goals! Protecting customers through strict adherence and compliance to policies and regulations Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at [email protected] At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day. We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank. • Sat, 22 Aug • Great Southern Bank

Customer Service Specialist » Australia - ABOUT US About Kilcoy Global Foods Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries. To learn more about who we are and what we do, visit our website: www.kilcoyglobalfoods.com THE OPPORTUNITY We are looking for an enthusiastic Customer Service Specialist to join our team in Birtinya. This exciting opportunity will see you play a fundamental role in the business, supporting the onboarding of new customers, processing and entering orders, and troubleshooting logistical issues to ensure a seamless customer experience. Other responsibilities include: Providing phone and email customer support Highlight customer concerns, common product issues and other repeated queries to management to ensure proactive actions are put in place Detailed focus on customer supply chain complexities and to enable superior customer experiences Support the evolution of processes and systems to minimise ‘offline’ planning activities for business continuity purposes Educate, empower, and inspire our customers about our brands and products Create and update shipping orders, sales order amendments, stock availability and specifications Data entry Keep a breadth of future products and promote them, when possible, to customers Identify potential sales opportunities in liaison with the sales team ABOUT YOU You will bring: Superior verbal and written communication skills Customer service experience Administration experience – fast and accurate data entry skills in ERP platforms (Microsoft Dynamics would be advantageous) Forward thinking and able to seek solutions for our customers Ability to understand business needs from both a financial and operational perspective Experience / Qualifications Required 2 years customer service experience Exposure to account management preferred Proficient analytical skills Experience with planning tools BENEFITS Live and work on the beautiful Sunshine Coast Access to professional Financial Planning Services Insurance Cover in the event of injury or illness Salary Continuance insurance ON OFFER This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $3 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount. HOW TO APPLY If you are looking to join a company that promotes innovation, is a leader in industry and champions success, then apply now. We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is “personal” information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential. If you are successful in your application for employment, as an employee of Kilcoy Global Foods, we may occasionally take photographs, videos or recordings of you during company events, meetings, or other work-related activities. These images, or their likeness, may be used in various company materials, such as our website, social media pages, brochures, presentations, or other media. • Wed, 19 Aug • Kilcoy Global Foods

Contact Center Customer Service: Senior Technical Support Specialist (Storage) » Macquarie Park, NSW - Senior Support Specialist is a member of a global team of customer service professionals who are responsible for providing... specialist support to Hitachi Vantara customers and field service teams. Leading resolution of technical support issues • Fri, 07 Aug • Hitachi Digital Services

Customer Service Specialist - Full Time » New South Wales - with our ever-expanding lending options. The Role The Customer Service Specialist team is one of the faces of Pepper Money...Job Category: Customer Service and Solutions Job Description: Who We Are At Pepper Money, we're dedicated • Fri, 10 Jul • Pepper Money

Customer Service Specialist - IAM » Moorabbin, VIC - , and innovation set us above from the competition. Requirements As a Customer Service Specialist (Internal Account Manager) based... and national transport providers To find out more about the role from our Customer Service team members, follow this link • Sun, 28 Jun • efm Logistics • AU$65000 - 75000 per year

Customer Service Specialist - IAM » Pyrmont, NSW - , and innovation set us above from the competition. Requirements As a Customer Service Specialist based out of our Pyrmont office... looking for: Tertiary qualification or 2+ years experience in Customer Service Strong written and verbal communication, and problem-solving • Sun, 28 Jun • efm Logistics • AU$65000 - 72000 per year