Customer Service Specialist
GPC Asia Pacific ¡ Posted 1 days ago
About the role
Calibration Centre is looking for a friendly, organised Customer Service Specialist to join the team. You will act as a central... and administrative records Is this you? We're seeking a customer-focused individual with: Experience in customer service, scheduling
Customer Service Specialist - Call Centre
Concentrix ¡ Posted 5 days ago
About the role
At Concentrix, we believe great customer service can change someone's experience for the better. As one of the world...'s leading customer engagement and service delivery organisations, we help some of Australia's most recognised brands deliver
Customer Service Specialist
Commonwealth Bank of Australia ¡ Posted 8 days ago
About the role
Customer Service Specialist â Indexing Permanent full-time opportunity Join our Indexing team as a Customer Service... Specialist and play an important role in helping customer requests move forward quickly and accurately. This is a hybrid role
Customer Service Support Specialist (Call Centre)
TactiCall ¡ Posted 9 days ago
About the role
and storage solutions are seeking a proactive Customer Service Specialist to join their call centre team. Be part of this global... to bus route The Role This is more than a traditional customer service position. You'll be a key link
Customer Service Specialist
efm Logistics ¡ Posted 10 days ago
About the role
, and innovation set us above from the competition. Requirements As a Customer Service Specialist based out of our Ormeau office... What we're looking for: Tertiary qualification or 2+ years experience in Customer Service Strong written and verbal
Sr Customer Service Specialist - Projects
Vertiv ¡ Posted 13 days ago
About the role
Job Category: Customer Service Job Description: Position Summary/Objectives of Incumbent: The purpose... of this position is to support from sales through to customer service on small product sales deliveries. Key Responsibilities Work
Customer Care Specialist - Home and Community Services
Catholic Healthcare ¡ Posted 22 days ago
About the role
and spirituality of older people through connected and inclusive communities. We are seeking a Customer Care Specialist... stakeholders, you will deliver exceptional customer service while supporting quality care and service delivery. Success
Customer Care Specialist - Home and Community Services
Catholic Healthcare ¡ Posted 29 days ago
About the role
and spirituality of older people through connected and inclusive communities. We are seeking a Customer Care Specialist... stakeholders, you will deliver exceptional customer service while supporting quality care and service delivery. Success
Customer Service Specialist - Elizabeth, SA
Westpac ¡ Posted 29 days ago
About the role
What's the role? As a Customer Service Specialist with BankSA, you will proactively engage with customers in-person and over... as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds
Customer Service Specialist - IAM
efm Logistics ¡ Posted 33 days ago
About the role
, and innovation set us above from the competition. Requirements As a Customer Service Specialist based out of our Pyrmont office... looking for: Tertiary qualification or 2+ years experience in Customer Service Strong written and verbal communication, and problem-solving
Customer Service Specialist
Pepper Money ¡ Posted 34 days ago
About the role
Job Category: Customer Service and Solutions Job Description: Who We Are At Pepper Money, we've spent more than... Service Specialist, you'll be at the heart of delivering exceptional service to our mortgage and asset finance customers
Concierge / Customer Service Specialist (Full-Time)
Avis Budget Group ¡ Posted 38 days ago
About the role
Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer... roster (including weekends, evenings, and public holidays) At least 1 year's experience in customer service, retail
Customer Service Specialist
Hays ¡ Posted 38 days ago
About the role
experience. Your new role As a Customer Service Specialist, you'll be the first point of contact for customers seeking support... with Commonwealth Bank to recruit multiple Business Banking Customer Service Specialists. Based in Sydney CBD, this is an opportunity
Customer Service Specialist
Puratap ¡ Posted 41 days ago
About the role
Join a dynamic and supportive team with ongoing career opportunities Deliver great Customer Service with a sales focus Work... customer service Call Centre in easy to get to Dudley Park. People from all walks of life have become part of our Customer
Reimbursement Specialist, Customer Service (12Months Contract)
Insulet Corporation ¡ Posted 43 days ago
About the role
Job Summary Position Overview: This position is responsible for providing excellent customer service, responding... and OmniPod customers. The Customer Care Specialist, Senior is expected to seek and propose workflow improvements to maximize
Customer Service Specialist
Pepper Money ¡ Posted 44 days ago
About the role
Job Category: Customer Service and Solutions Job Description: The Role As a Customer Service Specialist, you'll... practical solutions to meet customer needs. Support customers to confidently use online and self-service tools. Collaborate
Customer Service Specialist
Pepper Money ¡ Posted 44 days ago
About the role
Job Category: Customer Service and Solutions Job Description: The Role As a Customer Service Specialist... requirements. Work closely with internal stakeholders including Customer Service, Sales, Legal, Risk and Compliance teams
Process Specialist - Customer Service Representative
Infosys ¡ Posted 47 days ago
About the role
Job Description SD-3A Interest Group IBPM Job Role Process Specialist - Customer Service Representative
First Nations Customer Sales and Service Specialist
Telstra ¡ Posted 50 days ago
About the role
Specialist Job Summary As a Customer Sales and Service Specialist, you are passionate about providing exceptional service... Role As the First Nations Customer Sales and Service Specialist, you will join an Indigenous lead team that service
Customer Service Specialist
people2people ¡ Posted 55 days ago
About the role
and services. About the role The Customer Service Specialist position is integral to maintaining high standards of customer... service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication
Foreign Exchange Consultant
Crown Currency Exchange ¡ Posted today
About the role
Go Further with Crown Currency Exchange! Weâre searching for an exceptional customer service specialist who has a passion for travel and service to join our Coburg, Preston and Greensborough stores. What Youâll Do: Deliver outstanding customer service and create memorable experiences for our customers. Share your love of travel by offering tips and advice to travellers. Handle transactions with attention to detail, ensuring smooth and accurate currency exchanges. Work as part of a high-performing team, supporting your colleagues and contributing to the storeâs success. Whatâs In It For You? Supportive Team Culture: Join a friendly, collaborative team where your contributions are valued. Be Rewarded: Our high performers are recognised in our Crown Awards program, with the ability to earn up to $10,000 in Awards! Training & Development: Enjoy two weeks of paid new-starter training and opportunities for ongoing professional growth. Fantastic Discounts : Access exclusive currency discounts for you and your family. Flexible Work Opportunities: Simply block out the roster when you have upcoming holidays and weâll work around you. About You: You have experience in retail or banking and are confident in handling cash. Youâre passionate about delivering exceptional customer service and enjoy engaging with customers. Youâre able to work flexibly, especially weekends You have a keen eye for detail, ensuring accuracy in every transaction Youâre a team player who works well with others in a collaborative environment. Youâre enthusiastic about travel and love sharing your experiences and travel tips! Why Join Crown Currency Exchange? Be part of a proudly 100% Australian-owned business with over 20 years of trusted experience. Work in a fast-paced, exciting retail environment where no two days are the same. Enjoy great discounts, a culture of recognition and reward, and the chance to grow with us! If this sounds like the role for you, weâd love to hear from you! Submit your resume today and join the Crown Currency team. Successful candidates will be required to provide a police check. Only shortlisted candidates will be contacted.
Customer Service Specialist
Great Southern Bank ¡ Posted 4 days ago
About the role
Job Ad Template â Customer Service Specialist / Personal Banker As our highly valued Customer Service Specialist based in Newcastle Branch your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs. Youâll make an impact by: Helping customer meet their financial goals through our great value savings, insurance and personal lending products Deliver sales and lending results Supporting our purpose of helping every Australian own their own home. Do things differently with us To succeed in this role, you will enjoy: Learning new things such as new products, services, and ways of working Challenging yourself to go above and beyond with each customer conversation Meeting new people and building connections in your local community Helping solve problems for customers by matching products and solutions to needs Getting results that help our customers achieve their financial and lifestyle goals! Protecting customers through strict adherence and compliance to policies and regulations Why Great Southern Bank? Whatever your role with us, youâll be part of a force for good. Weâre owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, youâll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at [email protected] At Great Southern Bank, weâre building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day. We move with purpose, are curious about whatâs next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, youâll feel right at home here at Great Southern Bank.
Customer Service Specialist
Commonwealth Bank of Australia ¡ Posted 6 days ago
About the role
Customer Service Specialist â Indexing Permanent full-time opportunity Join our Indexing team as a Customer Service Specialist and play an important role in helping customer requests move forward quickly and accurately. This is a hybrid role based in Perth, offering a mix of office-based and remote work in line with team and business requirements. Do work that matters The Chief Operations Office (COO) supports the CBA Group by delivering effective, efficient and continually improving operational processes. Customers are at the centre of everything we do, and every process we manage can have a significant impact on their experience. The COO includes Retail Operations, Business & Institutional Operations, Market Operations and Financial Crime Operations. See yourself in our team Bankwest Retail Operations runs, improves and transforms the processes that support Bankwest customers. We focus on delivering efficient, accurate and high-quality service that creates positive outcomes for customers and stakeholders. Our Perth-based Indexing team provides document processing support across a range of Bankwest products and services, including home loans, personal loans, cards, customer service and new accounts. Youâll review incoming documents, identify the relevant customer and request, and ensure each document is accurately recorded and directed to the right team for action. Your work will make a real difference by helping customer requests progress quickly while protecting the accuracy and privacy of customer information. Do work that matters If you enjoy working in a fast-paced environment where accuracy and attention to detail make a real difference, this could be the role for you. Youâll balance speed, quality and sound judgement while working across a variety of customer requests and document types. Review incoming customer and business documents, identifying the request and ensuring information is directed to the right area for action. Accurately classify and record documents against the correct customer record or application, while meeting agreed turnaround times. Manage varied, high-volume work across different business areas, recognising urgent requests and adjusting priorities when needed. Use attention to detail and sound judgement to investigate unclear information, recognise customer complaints and escalate issues where required. Apply strong privacy, risk and quality practices while working collaboratively to reduce errors, improve processes and support better customer outcomes. Weâd love to hear from you if you: Have strong attention to detail and can work accurately in a fast-paced, high-volume environment. Are organised, adaptable and comfortable managing changing priorities and short turnaround times. Have sound judgement and problem-solving skills and are confident seeking guidance when something isnât clear. Are comfortable learning new systems and processes and communicate clearly in writing. Experience in operational processing, administration, customer service or document handling would be beneficial, but isnât essential. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. Weâre keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/10/2026
Customer Service Specialist
Recruitly ¡ Posted 6 days ago
About the role
20th October, 2026 The Company With over 25 years of successful service delivery this organisation is leading the way and offers the opportunity to work in a supportive, fun, and progressive environment. With a global presence they partner with Australiaâs most iconic and recognisable brands, they are fast growing, stable, and super successful. The Role As the first point of contact youâll effectively manage inbound calls, gathering, and documenting information taking end-to-end ownership of each call and providing prompt solutions. Youâll be liaising with a range of stakeholders as you prioritise jobs, escalate urgent issues and provide ongoing feedback to all stakeholders, constructively dealing with issues while ensuring the highest level of customer service. This is a permanent role working Monday to Friday, on a rotating full time roster between the hours of 7.00am to 7.00pm. On Offer Work from home 2 days per week post two weeks in office training Renovated office with amazing amenities, free on-site parking, coffee shops etc Purchased leave options Generous carers leave Referral bonus program Discount hub Friendly and collaborative teams Scope for growth and development About you Weâre looking for confident, friendly individuals with exceptional communication skills both written and verbal, who have a passion for providing an outstanding customer experience. Ideally you will have a minimum of 12 months experience working within a call centre environment. Strong background in retail, hospitality or supermarket environments will also be viewed favourably. If youâre looking to join a company that lead the way in what they do, with a role that will never have you watching the clock, weâd love to hear from you⌠please forward your resume asap! Please note only shortlisted candidates will be notified.
Customer Care Specialist - Home and Community Services
Catholic Healthcare ¡ Posted 6 days ago
About the role
Location- Hunters Hill Permanent Full Time Pay rate- $42 per hour superannuation Up to $18,550 tax free with Not-for-profit salary packaging Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. We are seeking a Customer Care Specialist to join our Home & Community team at Hunters Hill. As the first point of contact for clients, community workers, families, and internal stakeholders, you will deliver exceptional customer service while supporting quality care and service delivery. Success in this role requires excellent communication skills, strong computer literacy, the ability to multitask effectively, and a genuine passion for helping older people and supporting frontline care teams. Day-to-day role looks like: Responding to client, community worker, and staff enquiries via phone, email, and digital channels. Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required. Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests. Assisting with incident management, login issues, and service delivery support. Accurately documenting all customer interactions and maintaining client records. Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies. Maintaining confidentiality and managing incidents, complaints, and hazards appropriately To be successful in this role youâll need Customer service or contact centre experience, preferably in a high-volume environment. Strong communication skills, both written and verbal. Ability to multitask, type while talking, and navigate multiple systems simultaneously. High level of computer literacy, including Microsoft Office 365. Strong organisational, prioritisation, and problem-solving skills. Positive attitude, resilience, and willingness to learn. Knowledge of aged care, home care, Care Management, or Support at Home reforms will be highly regarded. Experience with Genesys, CRM, or workforce management systems is advantageous. Willingness to apply for a Police Check What we can offer you Competitive salary Not-for-profit tax benefits so you pay less tax Fitness Passport discounted gym benefits Paid Parental leave Paid Family leave, additional 6 days Long Service leave after 5 years A values-based organisation that welcomes applicants from all faiths and backgrounds We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded. If you are customer-focused, resilient, thrive in a fast-paced environment, and are passionate about helping people, we'd love to hear from you. IND-CHL Apply online now!
Customer Care Specialist - Home & Community Services
Catholic Health Care ¡ Posted 9 days ago
About the role
Location- Hunters Hill Permanent Full Time Pay rate- $42 per hour superannuation Up to $18,550 tax free with Not-for-profit salary packaging Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. We are seeking a Customer Care Specialist to join our Home & Community team at Hunters Hill. As the first point of contact for clients, community workers, families, and internal stakeholders, you will deliver exceptional customer service while supporting quality care and service delivery. Success in this role requires excellent communication skills, strong computer literacy, the ability to multitask effectively, and a genuine passion for helping older people and supporting frontline care teams. Day-to-day role looks like: Responding to client, community worker, and staff enquiries via phone, email, and digital channels. Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required. Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests. Assisting with incident management, login issues, and service delivery support. Accurately documenting all customer interactions and maintaining client records. Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies. Maintaining confidentiality and managing incidents, complaints, and hazards appropriately To be successful in this role youâll need Customer service or contact centre experience, preferably in a high-volume environment. Strong communication skills, both written and verbal. Ability to multitask, type while talking, and navigate multiple systems simultaneously. High level of computer literacy, including Microsoft Office 365. Strong organisational, prioritisation, and problem-solving skills. Positive attitude, resilience, and willingness to learn. Knowledge of aged care, home care, Care Management, or Support at Home reforms will be highly regarded. Experience with Genesys, CRM, or workforce management systems is advantageous. Willingness to apply for a Police Check What we can offer you Competitive salary Not-for-profit tax benefits so you pay less tax Fitness Passport discounted gym benefits Paid Parental leave Paid Family leave, additional 6 days Long Service leave after 5 years A values-based organisation that welcomes applicants from all faiths and backgrounds We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded. If you are customer-focused, resilient, thrive in a fast-paced environment, and are passionate about helping people, we'd love to hear from you. We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded. Apply online now!
Customer Service Specialist
efm ¡ Posted 10 days ago
About the role
Competitive Salary: $68,000 - $70,000 Super Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200 industry experts, our people, technology, and innovation set us above from the competition. Requirements As a Customer Service Specialist based out of our Ormeau office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers What we're looking for: Tertiary qualification or 2 years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results Benefits Why join efm Logistics? Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Competitive salary and bonus scheme Modern office space and technology Company functions and team building activities Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
Customer Service Specialist - Permanent
Hunter Douglas ¡ Posted 10 days ago
About the role
Hunter Douglas is the worldâs leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, weâve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. Whatâs yours? Position Overview Join a Global Market Leader in Window Furnishings Are you a customer service professional who thrives on building relationships, solving problems, and delivering exceptional customer experiences? As a Customer Service Specialist, you'll be the first point of contact for our dealer network, ensuring every interaction reflects the quality and professionalism of the Hunter Douglas brand. Working closely with Sales, Operations, and Manufacturing teams, you'll manage customer enquiries, provide product support, coordinate orders, and help deliver a seamless customer experience from order placement through to delivery. If you're organised, solutions-focused and enjoy working collaboratively across teams, we'd love to hear from you. What you'll do Provide exceptional customer support via phone and email to our dealer network Deliver accurate product information and recommendations Manage customer enquiries relating to orders, warranties, returns, and parts Process and monitor customer orders, including urgent, remake, rework, and backorder requirements Proactively communicate order status updates, stock availability, and delivery timelines Investigate and resolve freight, delivery, and damaged goods issues Partner closely with Regional Sales Managers to support customer relationships and business growth Prepare and distribute customer reports, including order status and backorder updates Support customer communications, product updates, and key business announcements Liaise with internal teams to resolve order holds and customer concerns promptly All other duties as assigned Who you are Experienced in customer service, order management or a similar customer-facing role. A confident communicator who enjoys building relationships and helping customers find solutions. Highly organised, with strong attention to detail and the ability to manage competing priorities. Proactive and solutions-focused, taking ownership of enquiries and following issues through to resolution. Comfortable using business systems and learning technical product information. A collaborative team player who enjoys working across different teams and contributing to shared goals. Experience in manufacturing, wholesale, construction or another product-based industry will be highly regarded. What's in it for you? Join a global market leader and trusted premium brand. Be part of a supportive and collaborative team culture. Enjoy hybrid working arrangements, with one day working from home after training. Access learning and career development opportunities to support your professional growth. Enjoy paid birthday leave, monthly office celebrations and access to social club! Generous employee discounts on our products. Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidateâs education, experience, skills and potential. Applicants must have existing Australian working rights, as we are unable to provide employer sponsorship. Australia
Customer Service Specialist
Puratap Pty Ltd ¡ Posted 11 days ago
About the role
Become part of a proven and successful business Enter a unique and growing market Australian owned company Join a dynamic and supportive team with ongoing c areer opportunities Deliver great Customer Service with a sales focus Work business hours - Monday through Friday Structured training and development program This is a great opportunity to become an integral part of a privately owned and operated Pure Water Specialist, recognised as the industry leader. About Puratap With over 25 years' experience, Puratap manufactures and retails water purifiers, providing clean, pure drinking water to households across South Australia. Puratap is an organisation that understands the importance of people and quality within its business and provides a unique opportunity for the right person to become an integral part of its friendly and supportive customer service Call Centre in easy to get to Dudley Park. People from all walks of life have become part of our Customer Service team. In order to be successful you will need to enjoy customer service, be confident and well-spoken. About The Position The person we are seeking enjoys working in a supportive team environment, will be flexible, able to prioritise and have a positive approach to customer service. You will be responding to inquiries through outbound and inbound calls to existing and new customers. This will be in conjunction with using state of the art customer communication technology, to help facilitate customer communication. You will enjoy promoting our core business which ultimately is the benefits of enjoying unlimited pure clean water. You will receive individual attention and support from our Management Team and the existing team in all aspects of liaising with Puratap customers and providing customer service. The successful applicant will be a person who possesses the following attributes: Takes pride in sharing in our branding message Has impeccable customer service ethics Demonstrates good communication skills Confident when talking to a variety of people on the phone Confident with electronic correspondence Displays a commitment to the success of the Puratap business Has a positive and enthusiastic attitude Is punctual and reliable Has an exceptional record with achieving sales targets (Desirable) Ideally you will have previous experience within a customer service environment. If you are a highly motivated and energetic individual with a good telephone manner, enjoys utilising technology and who would like to develop their customer service skills within a successful and growing business then we would like to hear from you! Apply now!
Customer Service Specialist
Asuria ¡ Posted 12 days ago
About the role
Who are Asuria? We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do! What will you do? Your role involves provision of a high-quality administrative and customer support such as: Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner. Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions Receive customer feedback, complaint and desired resolution accurately and thoroughly. Maintain accurate and up-to-date records of interactions, ensuring that all stakeholderâs information and service details are correctly documented in the CRM system Who are you? Skills and experience we would like you to bring include: High level verbal and written communication skills Time management and organisational skills, and attention to detail Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community Proven experience in a range of areas â ideally from sales, customer service, finance, marketing, recruitment and/or management delivery Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded) Understanding of eligibility check lists on Self Employment Assistance program (highly regarded) A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myID in order to access Government data aligned to role. What can we offer you? All Asurians enjoy a raft of Employee Benefits including: Access to career development opportunities Up to 15 weeks of paid Parental Leave Bonus Leave days Salary Sacrificing for Superannuation and Novated Leasing Employee discount program covering a range of goods and services How do you join the team? If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click Apply ! If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at [email protected] to advise your adjustment requirements. Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025 . This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, youâll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isnât just a policy, itâs part of who we are. Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.
Customer Service Specialist
Asuria ¡ Posted 14 days ago
About the role
Achieve your dreams by helping others achieve theirs Use your experience in providing great customer service Work close to home from our Chatswood office Who are Asuria? We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do! What will you do? Your role involves provision of a high-quality administrative and customer support such as: Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner. Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions Receive customer feedback, complaint and desired resolution accurately and thoroughly. Maintain accurate and up-to-date records of interactions, ensuring that all stakeholderâs information and service details are correctly documented in the CRM system Who are you? Skills and experience we would like you to bring include: High level verbal and written communication skills Time management and organisational skills, and attention to detail Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community Proven experience in a range of areas â ideally from sales, customer service, finance, marketing, recruitment and/or management delivery Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded) Understanding of eligibility check lists on Self Employment Assistance program (highly regarded) A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myID in order to access Government data aligned to role. What can we offer you? All Asurians enjoy a raft of Employee Benefits including: Access to career development opportunities Up to 15 weeks of paid Parental Leave Bonus Leave days Salary Sacrificing for Superannuation and Novated Leasing Employee discount program covering a range of goods and services How do you join the team? If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart, then click Apply ! If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at [email protected] to advise your adjustment requirements. Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025 . This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, youâll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isnât just a policy, itâs part of who we are. Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children. Video
Customer Service Specialist
Laser Clinics Australia ¡ Posted 15 days ago
About the role
Ready for New Beginnings? Confident Careers Start Here. At Laser Clinics Group, our purpose is clear we help more people feel confident in their own skin and that starts with helping our people feel confident in their careers. We are seeking a Customer Service Specialist to join our Skinstitut team on a 10-Month Contract . This is a part-time role working 22.5 hours a week, based at our warehouse in Seven Hills where youâll play a key role in supporting both our clients and clinic teams across Australia, New Zealand and Canada. Weâre seeking someone who is passionate about delivering exceptional service, thrives in a fast-paced environment, and is eager to contribute to a business that helps people feel confident in their own skin. To Help You Feel Confident in Your Own Skin, We Offer: Rewards That Recognise You: Enjoy heavily discounted treatments and a generous product allowance to spend on our renowned Skinstitut skincare brand â all supporting you to feel the best version of you. Confidence in Your Wellbeing: Gain access to our Employee Assistance Program (EAP) whenever you need support. Enjoy the flexibility of a fully remote role and paid birthday leave! Confidence in Your Contribution: As Customer Service Specialist your work will directly shape how our brands show up across all channels. From enhancing the customer experience to driving client engagement and retention, youâll play a key role in delivering high-quality service that strengthens brand loyalty. Confidence in Community: Join a supportive team that celebrates every milestone. Immerse yourself in a culture where achievements are recognised. How You'll Make an Impact: Be the trusted point of contact for Skinstitut customers and clinic teams, delivering exceptional support across phone and email channels. Manage and resolve customer enquiries efficiently while maintaining service level agreements and ensuring positive customer outcomes. Support and maintain our eCommerce platforms, including troubleshooting order issues, processing customer requests, and ensuring a seamless online purchasing experience. Load and maintain products, promotions, and website content across online platforms, ensuring information is accurate, current, and engaging. Partner closely with Marketing, Supply Chain, and other internal teams to coordinate campaigns, improve customer experience, and support business initiatives. Drive continuous improvement by maintaining data integrity, supporting automation initiatives, and identifying opportunities to enhance the customer experience. Provide reporting and insights on customer interactions, portal performance, inventory, pricing, and operational metrics. Build strong relationships with clinic teams, supporting product enquiries, marketing collateral requirements, and operational needs. Contribute to the ongoing success of the Supply Chain function through collaboration, problem-solving, and proactive support. What You'll Bring to the Team: Experience within beauty is highly regarded. Previous experience in a customer service, account support, or customer-facing role. Strong communication and stakeholder management skills with the ability to build trusted relationships. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Previous use of SAP, Shopify or Big commerce would be highly regarded. Excellent organisational skills with the ability to prioritise, multitask, and problem-solve effectively. A customer-first mindset with a proactive and solutions-focused approach. High attention to detail and a passion for improving systems, processes, and customer experiences. The ability to thrive within a fast-paced, collaborative environment. Why choose Skinstitut? We're the industry leader in beauty and aesthetic treatments, but what truly sets us apart is our people. Confidence isn't just what we deliver to our clients â it's what we build in our teams. With over 150 clinics across Australia, New Zealand and Canada, we're passionate about helping millions of people feel confident every day. Skinstitut is a trusted professional skincare brand, and our team plays a critical role in helping our clinics and partners achieve exceptional results for their businesses and their clients. When you join Laser Clinics Group, you become part of a team built on Passion, Care and Determination , where People, Expertise and the Freedom to be You drive everything we do. Visit us at laserclinics.com.au Check out our LinkedIn Life Page Follow or Careers Instagram
Sydney region expressions of interest
Crown Currency Exchange ¡ Posted 17 days ago
About the role
If youâre interested in becoming a Crown Currency Consultant, we want to hear from you! To stand out from the crowd, record a video where prompted in your application. Weâre searching for exceptional customer service specialists who have a passion for travel and money. If youâre ready to join a fast-paced, exciting team, this opportunity is for you! What Youâll Do: Deliver outstanding customer service and create memorable experiences for our customers. Share your love of travel by offering tips and advice to travellers. Handle transactions with attention to detail, ensuring smooth and accurate currency exchanges. Work as part of a high-performing team, supporting your colleagues and contributing to the storeâs success. Whatâs In It For You? Supportive Team Culture: Join a friendly, collaborative team where your contributions are valued. Be Rewarded: Our high performers are recognised in our Crown Awards program, with the ability to earn up to $10,000 in Awards! Training & Development: Enjoy two weeks of paid new-starter training and opportunities for ongoing professional growth. Fantastic Discounts : Access exclusive currency discounts for you and your family. Flexible Work Opportunities: Casual shifts available, offering work-life balance with a 7-day roster that includes weekends. About You: You have experience in retail or banking and are confident in handling cash. Youâre passionate about delivering exceptional customer service and enjoy engaging with customers. Youâre a team player who works well with others in a collaborative environment. You have a keen eye for detail, ensuring accuracy in every transaction Youâre enthusiastic about travel and love sharing your experiences and travel tips! Youâre able to work flexibly, especially weekends Why Join Crown Currency Exchange? Be part of a proudly 100% Australian-owned business with over 20 years of trusted experience. Work in a fast-paced, exciting retail environment where no two days are the same. Enjoy great discounts, a culture of recognition and reward, and the chance to grow with us! If this sounds like the role for you, weâd love to hear from you! Submit your resume today and join the Crown Currency team. Successful candidates will be required to provide a police check.
Customer Service Specialist
Great Southern Bank ¡ Posted 18 days ago
About the role
As our highly valued Customer Service Specialist based in York Street (Sydney CBD) your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs. Youâll make an impact by: Helping customer meet their financial goals through our great value savings, insurance and personal lending products Deliver sales and lending results Supporting our purpose of helping every Australian own their own home. Do things differently with us To succeed in this role, you will enjoy: Learning new things such as new products, services, and ways of working Challenging yourself to go above and beyond with each customer conversation Meeting new people and building connections in your local community Helping solve problems for customers by matching products and solutions to needs Getting results that help our customers achieve their financial and lifestyle goals! Protecting customers through strict adherence and compliance to policies and regulations Why Great Southern Bank? Whatever your role with us, youâll be part of a force for good. Weâre owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, youâll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at [email protected] At Great Southern Bank, weâre building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day. We move with purpose, are curious about whatâs next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, youâll feel right at home here at Great Southern Bank.
Sales Support and Customer Service Specialist
Maspro Engineering Trading Pty ¡ Posted 18 days ago
About the role
Summary: The Sales Support and Customer Service Specialist plays a crucial role in ensuring customer satisfaction and supporting the sales team within the manufacturing and production industry. Based in Kewdale, Western Australia, this permanent full-time position involves providing exceptional service to clients, managing inquiries, and facilitating smooth sales processes to contribute to the overall success of the business. Responsibilities: Assist customers with inquiries and provide product information to enhance their purchasing experience. Process sales orders and ensure timely delivery of products to clients. Collaborate with the sales team to support sales initiatives and achieve targets. Maintain accurate records of customer interactions and transactions in the database. Resolve customer complaints and issues promptly and effectively. Prepare sales reports and assist in the analysis of sales data to identify trends. Coordinate with production and logistics teams to ensure customer requirements are met. Qualifications: Associate degree or equivalent experience in a relevant field. Proven experience in sales support or customer service, preferably in the manufacturing sector. Strong communication and interpersonal skills to effectively engage with customers and team members. Proficient in using CRM software and Microsoft Office Suite. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Strong problem-solving skills and attention to detail.
Customer Service Specialist (Home Loans)
Tiimely ¡ Posted 18 days ago
About the role
Help Customers Navigate One of Lifeâs Biggest Financial Decisions At Tiimely, weâre passionate about making home lending simpler, faster and more customer-focused. Weâre looking for an experienced Customer Service Specialist to join our Customer Hub team. This is an opportunity to play a critical role in supporting customers throughout their home loan journey, delivering outstanding service, solving problems and ensuring every customer feels supported from their first enquiry through to resolution. This isnât a scripted contact centre role. Youâll manage a variety of customer needs, investigate complex enquiries, coordinate with multiple teams and take ownership of customer outcomes across phone, chat and email channels. If you thrive on helping people, solving problems and delivering exceptional customer experiences, weâd love to hear from you. What Youâll Be Doing Managing customer enquiries across phone, chat and email channels. Supporting customers with application-related enquiries, documentation requirements and general home loan enquiries. Understanding customer circumstances and providing guidance through their journey. Taking ownership of customer enquiries from initial contact through to resolution. Working closely with internal teams to resolve issues and deliver positive customer outcomes. Handling complaints and escalations with empathy, professionalism and sound judgement. Providing accurate information about products, processes and policy requirements. Navigating multiple systems simultaneously while maintaining high levels of accuracy and attention to detail. Contributing ideas and insights to improve customer experiences, processes and service delivery. What Weâre Looking For Experience in a contact centre, customer service, customer support or customer experience role. Strong communication skills and the ability to build rapport with a wide range of customers. Experience managing complex customer enquiries and difficult conversations. A genuine passion for helping customers and advocating for positive outcomes. Strong problem-solving skills and the ability to think critically when assessing customer needs. The ability to learn and apply detailed product, process and policy knowledge. Confidence using multiple systems and tools in a fast-paced environment. Resilience, adaptability and a positive approach to change. Experience within banking, financial services or lending will be highly regarded, but is not essential. You will Thrive in This Role If You Take ownership rather than passing problems on. Enjoy solving complex customer issues. Stay calm and composed under pressure. Balance empathy with sound decision making. Build trust quickly with customers. Enjoy learning and becoming a subject matter expert. Are motivated by delivering great customer experiences rather than simply processing transactions. Why Join Us? At Tiimely, you will be part of a collaborative team that values customer outcomes, continuous improvement and professional development. This role provides the opportunity to develop deep expertise in home lending, customer experience and financial services while working in a supportive and growth-focused environment. Youâll also gain exposure to innovative technology, digital platforms and AI-enabled tools that support customer interactions, operational efficiency and service delivery, building valuable skills in the evolving future of financial services. As your knowledge and capability grow, youâll have opportunities to explore a variety of career pathways across Tiimely, including Customer Hub, Operations and other areas of the business such as Product, Technology, Data and Enterprise Solutions. We believe in developing genuine subject matter expertise and creating long-term career opportunities for our people. What We Offer Supportive and collaborative team environment. Ongoing training and development. Exposure to a broad range of home lending products and customer scenarios. Career development opportunities across the business. The opportunity to make a genuine difference in customersâ lives. This role is based in Adelaide. Weâre looking for candidates who are based in, or open to working from, Adelaide, with full working rights in Australia. Weâre committed to creating an inclusive recruitment experience. If you require any adjustments or support throughout the hiring process, please get in touch with Magdalena Szal at [email protected].
Foreign Exchange Consultant
Crown Currency Exchange ¡ Posted 18 days ago
About the role
Go Further with Crown Currency Exchange! Weâre searching for exceptional customer service specialists who have a passion for travel and money. If youâre ready to join a fast-paced, exciting team, this opportunity is for you! As Australiaâs leading foreign currency provider, Crown Currency Exchange is in an exciting period of growth. This rapid expansion means weâre looking for self-motivated, customer-focused experts to join our Canberra Team. What Youâll Do: Deliver outstanding customer service and create memorable experiences for our customers. Share your love of travel by offering tips and advice to travellers. Handle transactions with attention to detail, ensuring smooth and accurate currency exchanges. Work as part of a high-performing team, supporting your colleagues and contributing to the storeâs success. Whatâs In It For You? Be Rewarded: Our high performers are recognised in our Crown Awards program, with the ability to earn up to $10,000 in Awards! Training & Development: Enjoy two weeks of paid new-starter training and opportunities for ongoing professional growth. Fantastic Discounts : Access exclusive currency discounts for you and your family. Supportive Team Culture: Join a friendly, collaborative team where your contributions are valued. Flexible Work Opportunities: Casual shifts available, offering work-life balance with a 7-day roster that includes weekends. About You: Youâre passionate about delivering exceptional customer service and enjoy engaging with customers. Youâre a team player who works well with others in a collaborative environment. You have a keen eye for detail, ensuring accuracy in every transaction. You have experience in retail or banking and are confident in handling cash. Youâre enthusiastic about travel and love sharing your experiences and travel tips! Youâre able to work flexibly, especially weekends and Wednesdays Why Join Crown Currency Exchange? Be part of a proudly 100% Australian-owned business with over 20 years of trusted experience. Work in a fast-paced, exciting retail environment where no two days are the same. Enjoy great discounts, a culture of recognition and reward, and the chance to grow with us! If this sounds like the role for you, weâd love to hear from you! Submit your resume today and join the Crown Currency team. Successful candidates will be required to provide a police check. Only shortlisted candidates will be contacted.
Perth / Fremantle region expressions of interest
Crown Currency Exchange ¡ Posted 20 days ago
About the role
If youâre interested in becoming a Crown Currency Consultant, we want to hear from you! To stand out from the crowd, record a video where prompted in your application. Weâre searching for exceptional customer service specialists who have a passion for travel and money. If youâre ready to join a fast-paced, exciting team, this opportunity is for you! What Youâll Do: Deliver outstanding customer service and create memorable experiences for our customers. Share your love of travel by offering tips and advice to travellers. Handle transactions with attention to detail, ensuring smooth and accurate currency exchanges. Work as part of a high-performing team, supporting your colleagues and contributing to the storeâs success. Whatâs In It For You? Supportive Team Culture: Join a friendly, collaborative team where your contributions are valued. Be Rewarded: Our high performers are recognised in our Crown Awards program, with the ability to earn up to $10,000 in Awards! Training & Development: Enjoy two weeks of paid new-starter training and opportunities for ongoing professional growth. Fantastic Discounts : Access exclusive currency discounts for you and your family. Flexible Work Opportunities: Casual shifts available, offering work-life balance with a 7-day roster that includes weekends. About You: You have experience in retail or banking and are confident in handling cash. Youâre passionate about delivering exceptional customer service and enjoy engaging with customers. Youâre a team player who works well with others in a collaborative environment. You have a keen eye for detail, ensuring accuracy in every transaction Youâre enthusiastic about travel and love sharing your experiences and travel tips! Youâre able to work flexibly, especially weekends Why Join Crown Currency Exchange? Be part of a proudly 100% Australian-owned business with over 20 years of trusted experience. Work in a fast-paced, exciting retail environment where no two days are the same. Enjoy great discounts, a culture of recognition and reward, and the chance to grow with us! If this sounds like the role for you, weâd love to hear from you! Submit your resume today and join the Crown Currency team. Successful candidates will be required to provide a police check.
Foreign Exchange Consultant
Crown Currency Exchange ¡ Posted 20 days ago
About the role
Go Further with Crown Currency Exchange! Weâre searching for an exceptional customer service specialist who has a passion for travel and service to join our CBD and Oakland Park â Westfield Marion stores. What Youâll Do: Deliver outstanding customer service and create memorable experiences for our customers. Share your love of travel by offering tips and advice to travellers. Handle transactions with attention to detail, ensuring smooth and accurate currency exchanges. Work as part of a high-performing team, supporting your colleagues and contributing to the storeâs success. Whatâs In It For You? Supportive Team Culture: Join a friendly, collaborative team where your contributions are valued. Be Rewarded: Our high performers are recognised in our Crown Awards program, with the ability to earn up to $10,000 in Awards! Training & Development: Enjoy two weeks of paid new-starter training and opportunities for ongoing professional growth. Fantastic Discounts : Access exclusive currency discounts for you and your family. Flexible Work Opportunities: Simply block out the roster when you have upcoming holidays and weâll work around you. About You: You have experience in retail or banking and are confident in handling cash. Youâre passionate about delivering exceptional customer service and enjoy engaging with customers. Youâre able to work flexibly, especially weekends You have a keen eye for detail, ensuring accuracy in every transaction Youâre a team player who works well with others in a collaborative environment. Youâre enthusiastic about travel and love sharing your experiences and travel tips! Why Join Crown Currency Exchange? Be part of a proudly 100% Australian-owned business with over 20 years of trusted experience. Work in a fast-paced, exciting retail environment where no two days are the same. Enjoy great discounts, a culture of recognition and reward, and the chance to grow with us! If this sounds like the role for you, weâd love to hear from you! Submit your resume today and join the Crown Currency team. Successful candidates will be required to provide a police check. Only shortlisted candidates will be contacted.
Customer Service Representative
Shade of the Vine Pty ¡ Posted 20 days ago
About the role
Hereâs a more energetic, fashion-brand version that feels modern, engaging, and reflects a fun workplace. Customer Service Specialist Love fashion? Love people? Love making someoneâs day? Keep reading⌠At Vine Apparel , weâre all about effortless style, confidence, and creating amazing experiences for our customers. Weâre a fast-growing Australian womenâs fashion brand with a thriving online store and retail presence, proudly based on Sydneyâs Northern Beaches. Our community is at the heart of everything we do, and weâre looking for someone who genuinely loves helping people to join our Customer Happiness Team . If youâre a natural problem-solver, a great communicator, and the type of person who gets a kick out of turning a customerâs day around, youâll fit right in. What youâll be doing ⨠Responding to customer enquiries via email, phone, live chat and social media. ⨠Helping customers with orders, returns, exchanges and product questions. ⨠Solving problems with empathy, positivity and a âweâve got thisâ attitude. ⨠Working closely with our Warehouse, Retail, Marketing & Buying teams to create seamless customer experiences. ⨠Keeping customer records up to date and spotting ways we can make things even better. Youâre our person if you⌠Have 1â2 years of customer service experience. Love talking to people and communicating clearly (written and verbal). Stay calm under pressure and can juggle multiple things without dropping the ball. Are organised, proactive and solutions-focused. Enjoy working as part of a supportive team but are equally happy working independently. Have experience using Microsoft Office. Bonus points if youâve used Shopify, Gorgias or similar customer service platforms. Why youâll love working with us Join one of Australiaâs growing fashion brands. Work with a fun, supportive and passionate team that genuinely enjoys what they do. Beautiful Northern Beaches location. Generous staff discounts (yes⌠your wardrobe will thank you). Sound like you? If youâre ready to bring great energy, deliver exceptional customer experiences, and be part of a brand thatâs growing fast, weâd love to meet you. Apply nowâwe canât wait to hear from you!
Customer Service Specialist
MEI Group Pty Ltd ¡ Posted 23 days ago
About the role
Mammoth is a world-leading provider of equipment and innovative power system solutions, with operations across Australia, New Zealand, Canada, Mexico and Argentina, supporting the mining, transport, rail, industrial, agriculture and marine sectors. We're rewriting how our Customer Service function operates. We're at the start of an exciting transformation, and we're hiring 2 x Customer Service Specialists to join our team in Acacia Ridge. Help us shape our future and join us on the journey to success. Please note : Applicants will be invited to completed an automated questionnaire as part of the shortlisting process. The role: Our customers operate in technically complex, high-value, and often time-critical environments. A single enquiry might require you to anticipate needs, validate technical detail, understand context and history, investigate options, coordinate across departments, generate a quote, process an order, manage logistical expectations, and proactively manage the customer through to resolution in a case lifecycle that may span days / weeks. You own the outcome. You don't wait for someone else to chase it. You drive momentum and make sure the customer is never left to navigate our internal complexity themselves. Most importantly, you make it easy for our customers to do business with us. What you'll do : Facilitate customer orders and product enquiries Coordinate logistics, and deliver end-to-end pre- and post-sales support Keep our shared Salesforce case queue moving and CRM records ready Contribute proactively to a positive, solutions-driven team culture - and to continuous improvement About you: A true customer service professional who thrives on ownership, accountability, and high standards - and genuinely cares about the customer experience Highly organised, with integrity and pride in your work to move at pace without cutting corners Commercially switched-on - you understand that every customer interaction is a potential commercial opportunity A team player and a role model. You'll invest in your own self development, and help raise the standard of the team around you 3 years in a customer service, sales support or order management role. Exposure to B2B, technical, industrial, manufacturing, engineering or automotive sales/service environments is highly desired Experience managing enquiries through a shared case or ticketing queue (Salesforce or similar CRM) Comfortable with ambiguity and change. Systems, processes, and operational rhythms will continue to evolve. We need someone who treats improvement as part of the job, and values it as part of the opportunity Hours - Our team runs 3 x rotating rosters Monday to Friday. All shift are based out of our Acacia Ridge location: 6:30am - 2:30pm 8.30am - 4.30pm 11.00am - 7.00pm. Once you've settled in, you'll also join a rotating at-home weekend roster (roughly one weekend in seven). Optional public holiday work is available. Join a team where customer service is valued, professional development is encouraged, and success is achieved through collaboration. You'll have the opportunity to make a genuine impact while building a rewarding long-term career in a supportive and high-performing environment.
Customer Service Specialist - Elizabeth, SA
Westpac Group ¡ Posted 27 days ago
About the role
Description Full-time and part-time permanent opportunities available at BankSAâs Elizabeth branch Enhance your career with a bank that serves one in four South Australians Bring your customer service and sales experience to a dynamic role in Banking and Finance Hours: 38 or 32.5 hours per week across Mon to Fri Whatâs the role? As a Customer Service Specialist with BankSA, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds accountability for sales and referral targets â all with an uncompromising commitment to empowering our customers to make the most of their money! Full-time role: 38 hours per week across and inclusive of Monday to Friday Part-time role: 32.5 hours per week from 9am - 4.15pm across and inclusive of Monday to Friday What do I need? Banking experience is ideal, but not essential â your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success Strong experience in a customer-facing / phone-based sales role Resilience , tenacity , and an ability to flex â no two days and no two customers are ever the same! Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service Comfortable when working with numbers and adept at navigating multiple systems No banking experience? No problem. At BankSA, weâre committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. Weâre here to empower you with the knowledge and skills to thrive and advance your career with us! Our Promise to You BankSA is part of Westpac Group, and weâre obsessed with becoming our customers' 1 banking partner for life and weâre looking for people who are passionate about helping us achieve that goal. In return, weâre committed to making Westpac Group the best place to work in the country. Here are just a few of the ways weâre already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! A variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help your grow your career within the bank. Lots of opportunities to âgive backâ to the community by getting involved in our many volunteering initiatives. Create Your Future Today To get started, simply click on the APPLY or APPLY NOW button. Weâre all about creating a supportive and inclusive community. We welcome everyone â no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the âDiversity, Sustainability and Flexibilityâ section. We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.
Senior Rehabilitation Consultant
APM AU ¡ Posted 29 days ago
About the role
Company Description Weâre a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too. Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation. When you join APM, thereâs an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services. At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI community and people with a disability. Job Description At MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquires via phone, email, web chat and SMS in a professional, friendly and timely manner. The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide excellent customer service. Their responsibilities also include creating and maintaining excellent documentation and notes of all calls, questions, complaints and mailed enquiries and maintaining adequate records/documentation for audit and internal control purposes. A willingness to learn NDIS Program Rules is essential to ensure outstanding Customer Service is provided. Your key responsibilities as a Customer Service Specialist includes: Explain the benefits of Plan Management and NDIS requirements. Build sustainable relationships of trust through open and empathetic communication. Resolves problems by clarifying the customer's query; determining the cause of the problem, selecting, and explaining the best solution and following up to ensure resolution. Follow communication procedures, guidelines and policies and procedures. Adhering to required call scripting, where necessary About You To be successful in this role you will need to have: experience in customer service Excellent verbal, written communication and troubleshooting skills. Ability to work independently and as part of a team. Ability to manage time effectively in a fast-paced environment with competing priorities handling complex inquiries. Excellent attention to detail. Prior experience using Salesforce, or a similar CRM is desirable, but not essential About Us MyIntegra provides Plan Management and Support Coordination to people with disability, their families and carers. We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016, championing empowered living for people with disability. We provide independent and unbiased support to NDIS participants looking for possibilities to maximise their plan and supports. Based in Australia and operating across all states, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets. Dedicated to continuous improvement and accountability, MyIntegra is an NDIS-registered provider with ISO accredited certification for the âProvision of Disability Support Servicesâ (ISO 9001:2015). We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA). We Offer A hybrid work model (few days from office and few days from home). A flexible, supportive, and friendly team environment The opportunity to help people with disability live independent and fulfilling lives. Ongoing training, career progression and professional development opportunities A range of benefits including discounts major retailers, and corporate health insurance rates. A very comprehensive Employee Assistance Program Application Process If you have the energy and passion for this exciting role, join us on our journey and make a positive difference! Apply through Seek and we will reach out to discuss the role with you. Successful applicants will be required to undergo a NDIS Worker Screening Check and Employment reference check. MyIntegra embraces DIVERSITY and is an equal opportunity employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.