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The Impact You'll Make As our Engineer, Technical Support, you'll play a key role in delivering great customer... and product development teams and take ownership of advanced on-site technical support and service partner training. What You'll

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We are looking for a Local Representative/Technical Support based in Brisbane. This role reports into the Service and Operations Manager... About You Provides field technical support and training to ensure quality and performance of all installations, conforms to contract

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Position No: 2027-1980-SS5-B-1-3 Applications Close: 08/11/2026 11:30 PM Position Descriptor: Findon Technical... College is a visionary institution that aims to revolutionise technical education in South Australia. Technical Colleges

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is looking for a technically strong IT professional who is ready to take their step into leadership. As Technical Support Lead for Queensland..., you'll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the

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and care. As a Technical Support Officer, you’ll use your strong communication, troubleshooting and customer service skills... to help achieve even more for all who need us. The Technical Support Officer plays an important role in delivering high

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Employment Type Permanent Closing Date 5 Nov 2026 11:59pm Job Title Mobile Technical Support Specialist... Job Summary Job Description Join our supportive Technical Support team, and help customers get the most from their mobile

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of your expertise in the field? As our Technical Support - Pumps specialist, you'll provide technical leadership and field support... aftermarket and lifecycle support. From troubleshooting and commissioning to technical training and service development, you'll

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combines strong IT and technical capability with proven management skills to deliver projects successfully. As IT... and Technical Project Manager, you will play a critical role in delivering technology-driven transformation initiatives that enable

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Summary A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET.... Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES Provide technical support to customers, partners and resellers for ESET products

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Job Description: Technical Support Engineer The team: The role of the Technical Support Engineer (Australia... Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia). What your day

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combines strong IT and technical capability with proven management skills to deliver projects successfully. As IT... and Technical Project Manager, you will play a critical role in delivering technology-driven transformation initiatives that enable

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Technical Support Specialist - Automotive Parts Location: Chullora, NSW Job Details: Permanent Full Time | Hybrid: 3... global Inchcape network. As a Parts Technical Support Specialist, you will be the technical expert supporting dealerships

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will lead and coordinate the Water and Sewerage Technical team, overseeing the management of technical enquiries and the..., customers, and external stakeholders to provide expert technical guidance that ensures safe, efficient, and customer-focused

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-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key... part in delivering exceptional technical support and contributing to a collaborative, high-performing team. Reporting

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-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key... part in delivering exceptional technical support and contributing to a collaborative, high-performing team. Reporting

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for a mission that matters at a company where you matter. Your Impact The Technical Support Representative provides first class... technical support to Axon customers through multiple communication channels which may include email and phones

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Customer Service Representative – Technical Support $47 p/hr + Super! Temp to Perm with the possibility to go perm... in a customer service, contact centre or technical support environment who enjoys helping customers, learning new products

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About the Role JBS Australia is seeking a motivated and technically skilled Technical Support Tradesperson... Provide technical support to maintenance trades teams Assist with fault finding and problem-solving on production equipment

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help resolve complex technical issues and improve how support is delivered over time. This includes liaising with security... solutions and integrated IAM platforms, providing L2/L3 support for incidents, service requests, and production issues. The work

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and training, making it well suited to engineers from service, technical support or manufacturing backgrounds. Duties... and Engineering teams Develop training materials and support technical training initiatives Assist with customer responses

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Based in the College of Science at Adelaide University Full-time continuing opportunity commencing 15 February 2027 Salary Range: $71,093 - $80,010 per annum (plus 17% superannuation) At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive. We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it's a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia's future change-makers and create a better tomorrow. Please note, this successful candidate will be expected to commence into this position on 15 February 2027. Work that matters As a Technical Support Assistant, you will play a vital role in enabling high-quality research and teaching by preparing laboratory media and solutions, maintaining equipment and facilities, and ensuring safe, efficient laboratory operations. Your work directly supports researchers, academics and students in delivering scientific discovery and innovation. Curious to learn more? Explore the full role description above to discover more about this opportunity. The team Reporting to the Manager, Technical Services, Biological Sciences, this role is part of the Specialist Facilities and Technical Services team within the College of Science. The team provides essential technical expertise, laboratory support and facility management services that enable research excellence and teaching outcomes across the University. Visit the Adelaide University website to learn more about the College of Science. Our people Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence. This role is ideal for someone who enjoys a hands-on laboratory environment and takes pride in delivering high-quality technical services. You will work with a diverse range of stakeholders across research and teaching environments, contributing to safe, efficient and compliant laboratory operations every day. Learn more about our people, what we stand for and what we offer at Careers at AU. Experience To join our community and thrive in this role, you will likely have the following skills and experience: Certificate IV Level qualification (or equivalent) in Laboratory Operations, Life Sciences, or a related discipline with relevant work-related experience, or an equivalent combination of relevant experience and/or training. Experience preparing, dispensing and sterilising media and laboratory solutions. Experience with aseptic techniques, autoclaving and sterilisation services. Understanding of laboratory-based research environments and the needs of active research groups. Proven ability to work independently and collaboratively with a strong customer service focus. Experience using computer systems and maintaining accurate records, inventory and transaction data. Special requirements You may be required to work outside standard hours, including evenings or weekends You may be required to work across multiple campuses or remotely, depending on operational needs Our commitment to inclusion and diversity We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process. Launch your future with Adelaide University now Simply click on the Apply Now button and upload: your current CV a cover letter The online application form will list the specific selection criteria that you need to address. Submit your application by 11:30pm Monday 16 November 2026. For further information about this opportunity, please contact (quoting reference number 493423): Amra Delibasic Talent Acquisition Adviser 61 8 8302 1700 | [email protected] Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment. LI-DNI S-DNI

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Job Description Egis is looking for a technically strong IT professional who is ready to take their step into leadership . As Technical Support Lead for Queensland, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required. Key responsibilities Lead the Queensland IT support function and set the standard for customer-focused onsite support Be the go-to technology contact for Regional Leads and business stakeholders Drive adoption of AI agents and automation to improve IT workflows and the user experience Manage SLAs, tickets and asset/licence metrics Own ticket management, documentation and escalation in line with ITIL Contribute to regional IT budgeting, vendor management and technology investment decisions Manage software assets and licence compliance Lead communication and training for technology changes You will be responsible for Leading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance Managing software asset and license compliance, and leading communication and training for technology changes and rollouts Championing diversity, inclusion and HSE practices across the team

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Your key responsibilities: * Comply with and utilise procedures, policies, regulations, and standards which impact upon the position including Code of Conduct for Queensland Public Service, contemporary human resource management requirements and practices, such as workplace health and safety, equal employment opportunity and anti-discrimination policy. * Carry out general technical support activities which may include equipment receipt, packing, dispatch, pick-up and delivery (driving required); management of parts, consumables, test equipment and technical manuals; data entry and checking; cleaning of specialised workshop areas and equipment; and other miscellaneous workshop support activities as required. * Manage disposal of used batteries/cables/retired equipment in line with clinical and environmental health regulations. * Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces. How you will be assessed The essential requirements for this role are: * Ability to coordinate tasks, schedules, and resources to ensure smooth and efficient field operations. * Ability to conduct audits and coordinate equipment maintenance to uphold safety and regulatory compliance. * Ability to prioritise and adjust workloads effectively in response to changing demands. * Ability to communicate and liaise effectively with staff, clients and external agencies. Why work with us? Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes: Competitive salaries * 12.75% superannuation * 17.5% leave loading Employee wellbeing * 38 hour full time work week * Access to 24/7 confidential employee support providers and counsellors including for immediate family members * Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave. Professional development * Career progression with more than 300 diverse career pathways and career support to take you further! * Access to a variety of programs and initiatives to support training and career growth. * Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development. Our commitment to equity, diversity and inclusion At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. Ready to apply? For further information on how to apply please review the attached Role Description.

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Technical Support Engineer The team: The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia). What your day will look like: Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool About you: Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 2-3 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage workload Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver’s license and passport Technical Requirements: Administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP – CCTV system or Access control. Experience working with SQL databases Understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts

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Job Description Full-time, Ongoing position Based at Western’s Campbelltown campus, with flexible working arrangements Salary: HEW Level 6 $99,159 – $106,284 per annum, plus 17% Super and Leave Loading Current Hepatitis B Vaccination required Provide specialist anatomy technical support for safe, compliant teaching, research and management of cadaveric materials. The Opportunity Western Sydney University is seeking a Senior Technical Support Officer – Anatomy to provide specialist technical support for anatomy teaching and research within Teaching & Research Technical Services. The Senior Technical Support Officer will prepare practical teaching spaces, materials and equipment for anatomy and physiology classes, and provide technical instruction and safety guidance to staff and students during classes. The role will also support research activities through technical advice, training in the use of specialised equipment, procurement, data collection and coordination of equipment servicing. Additional responsibilities include maintaining Standard Operating Procedures, participating in audits and stocktakes, and contributing to continuous improvement initiatives across the Medical and Allied Health team. The position will support the safe, respectful and compliant operation of the University’s anatomy facilities and Body Donor Program. Responsibilities include anatomical embalming, dissection and prosection, preparation of high-quality teaching specimens, ongoing specimen maintenance and coordination of future specimen requirements. The role will maintain accurate records, conduct specimen audits and ensure human cadaveric materials are handled, stored and disposed of in accordance with relevant legislation, Australian Standards, and University requirements. The Senior Technical Support Officer will promote safe work practices across teaching and research facilities by completing risk assessments, conducting laboratory safety inductions and maintaining current safety documentation and chemical inventories. The role will oversee the safe receipt, handling, storage and disposal of chemical and biological materials, maintain Safety Data Sheets and chemical inventories, and implement corrective actions arising from safety and compliance audits. What Success Looks Like: Success in this position will be demonstrated through the delivery of safe, reliable and compliant technical services that enable high-quality anatomy teaching and research. This will be evident when: Anatomy teaching spaces, specimens, materials and equipment are accurately prepared and ready for scheduled practical classes. Cadaveric materials are skilfully dissected, embalmed and maintained, with all handling, recording, storage and disposal completed safely, respectfully and in accordance with legislative requirements. Anatomy facilities maintain accurate and complete records, meet operational and compliance requirements, and remain prepared for internal and external audits. Staff, students and researchers receive clear and practical technical instruction on specialised equipment, laboratory procedures and safe work practices. Standard Operating Procedures, risk assessments, chemical inventories and safety records remain current, accurate and consistently applied across teaching and research activities. Please refer to the Position Description for full details. About You The successful candidate will bring specialist anatomy expertise, sound technical judgement and a demonstrated commitment to safe, respectful and compliant practice. They will have: An undergraduate degree in Anatomy or Mortuary Science, or an equivalent combination of relevant education, training and experience. Extensive experience providing technical support for anatomy teaching and research, including preparing specialised facilities and working with human cadaveric materials. Demonstrated knowledge and expertise of human anatomy, cadaver dissection, prosection and embalming. Demonstrated knowledge and practical experience in embalming human cadaveric specimens, including solution preparation, identification, record keeping, storage and ongoing specimen maintenance. Sound working knowledge of the Anatomy Act 1977 (NSW) and other legislation, standards and procedures relevant to human cadaveric materials. Experience supporting laboratory safety, including risk assessments, safety inductions, chemical records, safe materials handling and responses to audit findings. Strong organisational and communication skills, with the ability to manage competing priorities and work effectively within a multidisciplinary team. Special Requirements: Due to the nature of this role, successful candidates are required to be vaccinated against Hepatitis B, or be willing to obtain the vaccination prior to commencing employment. Benefits We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing. Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing. Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover. Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity. Application Details Position Enquiries: Direct to Greg Fathers, Technical Manager, Health via [email protected] . Please include the job reference code REF1756N in your email. Closing Date: 11:59pm, Sunday 8th November 2026. Working Rights: You must provide evidence of your working rights in Australia at time of application. How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of the online application, candidates will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position. Belonging at Western We are committed to substantive equality as outlined in our Equal Opportunity Policy . We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds. For reasonable adjustments during the application process, please contact [email protected] . About Western This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful. Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western. For the latest please visit our website and LinkedIn .

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Job Description We are seeking a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high-performing team. Reporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience. Some of the key responsibilities in this role include: Identifying and proactively resolving IT issues, primarily for the Sydney offices. Providing first and second level hardware and software support. Adhering to all processes and documenting procedures accordingly. Making recommendations on upgrades and replacements when necessary. Proactively building the IT brand via local delivery of customer facing technology initiatives. Participate in projects as required. What’s in It for you? Named Forbes World's Best Employers 2025 & TIME World's Best Companies 2025! Wide range of benefits designed to support your career, wellbeing, and lifestyle. Colliers Balance - to support lifestyle & wellbeing. Industry leading leave – including 26 weeks of parental leave, additional paid leave, volunteering, and loyalty leave. Formal career development & recognition programs. Innovative technology & tools to drive your productivity.

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Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals. Location: Remote, Australia Direct Reports: 0 Shift: Wednesday to Sunday, 8 AM - 5 PM AEDT What You’ll Do Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions. Build and maintain subject matter expertise of all Axon products, solutions, and policies. Assist customers utilizing problem solving skills and customer empathy. Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager. What You Bring Bachelor’s Degree preferred or equivalent work experience 1 years external technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms Excellent verbal and written communication skills (fluency in multiple languages a plus). Passion for helping people and solving problems Proficient with Windows operating systems, mobile devices and cloud-based solutions. Strong analytical/troubleshooting skills Proficiency with Microsoft Office Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset Self-driven, ability to work independently and actively seeks out team needs and solution Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected] .

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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist (SaaS | SQL) based in Australia. We are looking for an experienced Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. In this remote role, you will support enterprise clients operating business-critical systems where reliability, performance, and data accuracy are essential. You will use your SQL expertise to investigate production issues, identify root causes, and help maintain stable, high-performing services. Working closely with technical client stakeholders and engineering teams, you will go beyond traditional customer support to solve challenging technical problems. You will gain hands-on exposure to Microsoft technologies, including Azure, SQL Server, .NET, and Angular. This opportunity is ideal for a proactive problem-solver who wants to deepen their technical expertise and grow toward senior support, DevOps, or engineering-focused roles. Accountabilities Troubleshoot production issues: Investigate and resolve technical problems across database, application, and infrastructure layers in a live SaaS environment. Use SQL for diagnostics: Write and execute SQL queries to investigate system behavior, identify data inconsistencies, troubleshoot incidents, and support root-cause analysis. Maintain system performance: Identify performance bottlenecks, monitor production environments, and take proactive steps to prevent issues from escalating. Support enterprise clients: Communicate directly with technical client stakeholders to understand issues, explain findings, and coordinate troubleshooting activities. Collaborate with engineering teams: Escalate complex cases, provide clear technical information, and work with engineers to investigate and resolve persistent or advanced issues. Monitor and maintain production environments: Use monitoring, logging, and diagnostic tools to identify potential problems and support the stability and reliability of business-critical systems. Improve internal processes: Strengthen technical documentation, share troubleshooting knowledge, and contribute to more effective support workflows during quieter periods. Work across a broad technology stack: Support systems involving Microsoft Azure, SQL Server, .NET, Angular, remote servers, and third-party integrations. Investigate integrations and related issues: Help troubleshoot systems involving single sign-on (SSO), payment platforms, reporting tools such as Power BI, and related technologies. Requirements: Professional technical support experience: At least 3 years of experience in technical support within a SaaS or software environment is essential. Strong SQL skills: Proven ability to write SQL queries, investigate production data, troubleshoot database issues, and work confidently with live systems. Production application support: Experience supporting web-based applications in production environments, ideally where availability and reliability are critical. Cross-layer troubleshooting: Ability to investigate technical issues across databases, applications, and networks, using a structured approach to identify root causes. Remote server experience: Comfortable accessing and troubleshooting remote environments using Remote Desktop Protocol (RDP) and similar tools. Technical communication: Strong English communication skills and the ability to explain complex technical issues clearly to clients and internal teams. Initiative and ownership: A self-starter who takes responsibility for investigations, works independently, and proactively identifies opportunities to resolve or prevent problems. Preferred qualifications: French and/or Spanish language skills. Experience with Microsoft technologies such as .NET, IIS, and Azure. Exposure to Level 2 (L2) or Level 3 (L3) support and production support operations. Familiarity with single sign-on protocols and technologies, including SAML and OAuth. Experience collaborating with distributed teams in a remote working environment. Familiarity with tools such as Jira, SQL Profiler, monitoring and logging platforms, and reporting solutions such as Power BI. Benefits: Fully remote work: Work remotely from Poland while collaborating with clients and colleagues in a distributed environment. Hands-on technical experience: Gain direct exposure to production databases, live systems, and complex technical troubleshooting. Broad technology exposure: Develop practical experience across Azure, SQL Server, .NET, Angular, and enterprise integrations. Career development opportunities: Build a strong technical foundation for progression into senior support, DevOps, or engineering-adjacent roles. Meaningful problem-solving: Move beyond basic support tasks to investigate root causes, improve performance, and contribute to system reliability. Cross-functional collaboration: Work directly with technical client stakeholders and engineering teams on challenging, real-world issues. Autonomy and ownership: Join a lean, collaborative team that values initiative, accountability, and practical contributions. Process improvement: Contribute to better documentation, monitoring practices, and internal support processes. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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About the opportunity We are partnering with an established organisation operating within the logistics and warehousing sector to recruit an experienced IT Support Technician for their Blacktown operation. This is a hands-on L1/L2 support role where you will work closely with users across a busy operational environment. Around 80% of the role will be spent within the warehouse, supporting the technology and equipment that keeps day-to-day operations moving.This would suit someone who enjoys getting away from the desk, troubleshooting issues directly with users and taking ownership of problems through to resolution. The role Your responsibilities will include Providing L1/L2 support across hardware and software issues; Troubleshooting laptops, desktops, printers, scanners and peripheral devices; Setting up, configuring and maintaining computers and other technology; Supporting users face-to-face across the warehouse environment; Preparing and configuring scanners and equipment for use across different locations; Coordinating hardware being sent between interstate operations; Troubleshooting technology issues directly on the warehouse floor; and Working closely with users to resolve issues quickly and minimise operational disruption. What we’re looking for We are looking for someone with Previous experience providing L1/L2 IT support; Strong hands-on hardware troubleshooting skills; Experience supporting scanners, printers, computers and peripheral devices; Ideally, experience within logistics, warehousing, manufacturing or another operational environment; A willingness to work predominantly within a warehouse rather than a traditional corporate office; Strong communication skills and confidence supporting users face-to-face; and Availability to commence at relatively short notice. What’s on offer This is an initial day-rate contract with the opportunity to move into a permanent position. The role is based onsite five days per week in Blacktown, with onsite parking available. There is a straightforward one-stage onsite interview process, with the business looking for someone who can join quickly and make an immediate impact. How to Apply For more information or a confidential discussion please click to reveal the contact details for Nabil Boumoughdab at u&u [email protected] quoting reference number 46806. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process (including alternate formats to apply), or have a preferred method of communication, we encourage you to make a request via [email protected] or contact u&u on 02 8245 7900 to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs. Please submit your resume in Word format only.

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ABOUT THE ROLE The primary purpose of the Technical Support Officer role is to ensure the smooth operation of IT services and support within the organization, leveraging available tools to enhance efficiency. This role serves as the first point of contact for users experiencing technical issues, delivering prompt and effective resolutions to minimize disruption. By fostering a positive user experience, the Technical Support Officer enhances employee productivity through high-quality support, training, and resources that empower users to effectively utilize IT tools and systems. You'll also be responsible for monitoring and managing IT infrastructure, utilizing monitoring tools to ensure reliability and compliance with organizational standards. Streamlining the onboarding and offboarding processes for users is another key responsibility, as is overseeing the lifecycle of IT assets, from procurement to disposal, often using asset management software. ABOUT YOU This role aligns IT support activities with the broader goals of the organization, enhancing operational effectiveness and ensuring that technology serves as a vital enabler of business functions. The ideal applicant will have: A minimum qualification of a Certificate IV in Information Technology 12 months experience in a previous helpdesk position Experience working with Windows server 2012, 2016, 2019 Experience with Exchange server 2016 & Exchange Online Previous experience with Microsoft Office 365 Windows 10/11, Microsoft Intune, Experience with Active Directory administration Understanding of Group Policy Management Software installation, hardware installations and repairs Print service administration Mobile device support including IOS & Android Please click here to view the role description. WHY WORK FOR US In a role at Venues NSW, you’ll be helping bring Australia’s greatest live sports and world-class entertainment experiences to life. As custodians of over $4 billion in iconic assets from the Sydney Cricket Ground and Allianz Stadium to regional precinct hubs in Newcastle, and Wollongong we connect millions of fans through live experiences every year. When you join our team, you get the stability and support of a leading organisation paired with the dynamic energy of the major events industry. We offer clear pathways for career progression and internal mobility across our statewide venue network, along with a collaborative, team-oriented culture that celebrates diversity and shared success. Plus, you'll enjoy fantastic benefits, including discounts across our partners, wellness program, and access to events across our venues.

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About the Business Engage Marine is an Australian port operations provider delivering specialised marine services across a range of industries. Headquartered in Perth, Western Australia, we have operational bases throughout Australia, including Dampier, Cape Lambert, Carnarvon, Wyndham, Whyalla, Abbot Point, Port Latta, Sydney and Geelong. About the Role Engage Marine is seeking a full-time Technical Support Officer to contribute to technical planning, administration and the ongoing improvement of our integrated management systems across all business units and subsidiaries. Based in the Perth Head Office and reporting to the Director Fleet & Safety, you will work closely with our National Marine and National Technical Managers to support fleet and shore-based operations. Your key responsibilities will include: Reviewing and maintaining technical and integrated management system documentation to ensure accuracy, effective document control and alignment with ISO 9001, ISO 14001 and ISO 45001 standards. Preparing for and supporting internal and external audits. Providing technical support to develop and track dry docking plans, technical budgets and maintenance programs. Participating in technical incident investigations as required. Coordinating and distributing fleet-wide technical memos and supporting the implementation of technical initiatives across the business. Supporting the Fleet & Safety team with purchasing, purchase orders, invoicing and budget monitoring in line with agreed finance and procurement processes. Monitoring vessel statutory and class certification requirements and coordinating updates to ensure certification remains current. About You You will combine practical maintenance knowledge with strong systems administration skills. You can manage competing priorities, build effective working relationships and turn technical information into clear documentation and useful reporting. You will bring: At least three years’ experience in a technical or maintenance support role. Experience using and administering Planned Maintenance Systems. A sound understanding of shipboard operations, vessel maintenance and docking practices. Experience supporting change and improving systems and processes. What We Offer Flexible working arrangements to promote work-life balance. Five additional wellbeing leave days each year. The opportunity to make a difference in a growing business. Apply Now Submit your CV and a cover letter outlining your relevant experience and interest in the role. Engage Marine Group and its subsidiaries are an Equal Opportunity Employment Employer and encourage applications from candidates from Aboriginal and Torres Strait Islander people, women and gender diverse people, mature workers, people with disabilities and people from culturally diverse backgrounds.

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About Us Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure. Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun Ready to put your technical know-how to work where great service genuinely matters? We’re current have two opportunities for Wholesale Assurance Technical Support Officers to join Aussie Broadband and help our Wholesale partners—and their customers—stay connected. You’ll take ownership of faults and escalations, solve complex service issues and collaborate with internal teams and third-party vendors to deliver the kind of support that sets Aussie apart. What you’ll be doing Respond to technical support requests by phone and electronically, while meeting customer service standards and call-handling targets. Identify partner and customer needs through effective questioning, product analysis and standard support procedures. Diagnose and resolve technical and non-technical faults within agreed service levels. Research complex faults using internal and external resources, and provide clear, timely updates. Support field teams with fault and installation enquiries. Work closely with Network Operations, Network Engineering, Wholesale Partner Managers and third-party vendors to resolve incidents. Help partners and customers understand their products and hardware. Spot opportunities to improve workflows, products, documentation and team capability. What you’ll bring You’re a customer-focused technical troubleshooter who enjoys helping people and can stay organised in a fast-moving environment. You communicate clearly, work well independently and with a team, and bring a practical, ethical and constructive approach. Experience supporting business telco solutions and managed hardware, such as hosted PABX, SIP, data, MPLS, Cisco routers or FortiGate firewalls. A solid understanding of SIP signaling and concepts; call-flow design or SIP trunk experience will be highly regarded. Experience with SD-WAN, Layer 2 networks, Private IP transit or data centre services. The ability to troubleshoot using the OSI model and adapt across different workflows and products. Excellent verbal and written communication, documentation, organisation and time-management skills. The ability to solve problems, learn quickly, drive outcomes and share knowledge with teammates. Relevant networking qualifications or certifications, such as CCNA, NSE4 or CompTIA A Networking, will be highly regarded. Ready to change the game? If you’re ready to help our Wholesale partners deliver great outcomes for their customers, we’d love to hear from you. Apply now for one of our two vacancies and bring your technical know-how, curiosity and customer-first mindset to Aussie Broadband. Why Join Us At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people." We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff. The Good Stuff 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off Mobile services Fitness Passport for access to multiple gyms and pools across Australia Flexible working arrangements Employee Assistance Program (EAP) Discounts with Specsavers, HCF, and many more Monthly rewards and recognition Internal training and development resources to support your career growth Yearly Aussie merch allowance Ready to Join? Hit the apply button to submit your application and our team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. For questions, reach out to [email protected] . Just note that all applications must be submitted via the job link.

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Newly created opportunity with a reputable European automation manufacturer expanding across Australia Excellent salary package with career growth opportunities Play a key role in supporting customers, delivering training and providing technical advice & assistance About the Role: Our client is a highly successful Italian business that has been operating for over 30 years and has expanded into the Australian market over the last few years. With 14 branches worldwide, they are internationally recognised for their innovative automation solutions servicing residential, commercial and industrial applications. As part of their continued growth in Australia, they are seeking a proactive and technically minded Technical Support & Training Technician to join their Sydney team. Reporting to the Technical Manager, this is an in-house position, that will play a critical role in supporting customers, delivering product training, troubleshooting technical issues and contributing to the development of technical resources. This is an excellent opportunity for someone with electrical, mechanical or electronics experience who enjoys problem solving, customer interaction and sharing technical knowledge with others. Benefits: Opportunity to work for a respected global industry leader Stable, growing business with long-term career prospects Supportive and collaborative team environment Ongoing product and technical training Attractive salary package Duties: Provide technical support to customers via phone, video conferencing, email and face-to-face interactions Diagnose and troubleshoot product issues by testing equipment and replicating faults Liaise with the overseas technical team to identify and implement solutions Deliver technical training to customers both onsite (occasionally) and at the Sydney office Provide product training and support to internal staff members Develop technical documentation including user guides, wiring diagrams, cheat sheets and training materials Create and maintain technical training videos and support resources Manage product repairs and warranty assessments Monitor and report on technical projects, goals and outcomes Build and maintain strong relationships with customers through exceptional service and support Skills & Experience: Previous experience in a technical support, service technician or similar role Mechanical, electrical or electronics experience highly desirable Strong troubleshooting and fault-finding skills Excellent verbal and written communication skills Ability to explain technical concepts to a wide range of audiences Strong organisational skills with the ability to manage multiple priorities Proficiency with Microsoft Office applications A proactive and solution-focused approach High attention to detail and strong analytical skills Ability to work independently and as part of a team Current driver's licence Must be currently living in Australia with unrestricted working rights. This position is not suitable for candidates requiring sponsorship now or in the future. How to Apply: All applications are to be submitted online - click APPLY. We will be reviewing applications as they are received, so apply today. Please note that only candidates who meet our client's selection criteria will be contacted. Job ID: LB614.2

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Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry. Your Career As a Senior Technical Support Engineer, your role will be pivotal in directly engaging with our key customers to resolve complex post-sales concerns. You will conduct thorough evaluations of multifaceted situations and data, employing critical thinking to determine the most effective methods, techniques, and evaluation criteria for achieving optimal outcomes. Your capacity for insightful analysis extends beyond your immediate expertise, as you actively cultivate relationships with key contacts outside your area of specialization to address challenging technical issues comprehensively. You possess a strong ability to articulate intricate technical concepts to both technical and non-technical stakeholders, facilitating a clear understanding of complex issues and proposed solutions. You will be a central participant in technical discussions within cross-functional teams, fostering a culture of transparency and collaboration that enhances product development, operational efficiency, and cybersecurity measures. Your ability to respond swiftly and thoughtfully is essential in providing timely assistance to our clients, particularly in high-pressure situations where rapid problem resolution is paramount. Your proactive approach and advanced technical skills underscore your commitment to delivering unparalleled customer support and ensuring the security and stability of our customers' environments. Your Impact Provide post-sales technical support, including configurations, troubleshooting, and adherence to standard methodologies via phone, email, and web channels. Manage support cases to ensure issues are accurately recorded, tracked, resolved, and followed up on in a timely manner, maintaining high levels of customer satisfaction. Apply fault isolation and root cause analysis skills to diagnose and resolve complex technical issues efficiently. Proactively work to replicate customer-reported issues and qualify critical issues, contributing to the enhancement of product reliability and performance. Author and publish Technical Support Bulletins and other user documentation in the Knowledge Base, contributing to the collective knowledge and problem-solving resources available to customers and support teams. Foster positive customer experiences by fostering close collaboration with Development, Sales, Quality Assurance, and Marketing teams, ensuring alignment and responsiveness to customer needs and feedback. Assume responsibility for reviewing and enhancing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, and other customer-facing resources, ensuring clarity, accuracy, and relevance. Travel to customer sites in critical situations to expedite issue resolution, demonstrating dedication to providing timely and effective support solutions. Qualifications Your experience Bachelor's degree with 4 years of experience. Demonstrable experience with TCP/IP networking protocols, including a deep understanding of their implementation and troubleshooting methodologies. Proficient in independently debugging broad, complex, and unprecedented networks comprising mixed media and protocols, showcasing advanced problem-solving abilities and adaptability. Expertise in routing and switching technologies, encompassing protocols such as OSPF, BGP, VLAN, and STP, with a proven track record of effectively configuring and optimizing network infrastructures. Background in security technologies, including IPSEC, SSL-VPN, NAT, and GRE. Previous experience working in similar vendor Technical Support Centers, demonstrating familiarity with industry-standard practices and procedures in providing technical support and customer service. Sound written and verbal communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse audiences, both internally and externally. Preferred Qualifications Familiarity with Cisco, Checkpoint, Juniper (NetScreen), and Fortinet products is advantageous, reflecting a breadth of experience across different networking and security platforms. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About the role

Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry. Your Career As a Senior Technical Support Engineer, your role will be pivotal in directly engaging with our key customers to resolve complex post-sales concerns. You will conduct thorough evaluations of multifaceted situations and data, employing critical thinking to determine the most effective methods, techniques, and evaluation criteria for achieving optimal outcomes. Your capacity for insightful analysis extends beyond your immediate expertise, as you actively cultivate relationships with key contacts outside your area of specialization to address challenging technical issues comprehensively. You possess a strong ability to articulate intricate technical concepts to both technical and non-technical stakeholders, facilitating a clear understanding of complex issues and proposed solutions. You will be a central participant in technical discussions within cross-functional teams, fostering a culture of transparency and collaboration that enhances product development, operational efficiency, and cybersecurity measures. Your ability to respond swiftly and thoughtfully is essential in providing timely assistance to our clients, particularly in high-pressure situations where rapid problem resolution is paramount. Your proactive approach and advanced technical skills underscore your commitment to delivering unparalleled customer support and ensuring the security and stability of our customers' environments. Your Impact Provide post-sales technical support, including configurations, troubleshooting, and adherence to standard methodologies via phone, email, and web channels. Manage support cases to ensure issues are accurately recorded, tracked, resolved, and followed up on in a timely manner, maintaining high levels of customer satisfaction. Apply fault isolation and root cause analysis skills to diagnose and resolve complex technical issues efficiently. Proactively work to replicate customer-reported issues and qualify critical issues, contributing to the enhancement of product reliability and performance. Author and publish Technical Support Bulletins and other user documentation in the Knowledge Base, contributing to the collective knowledge and problem-solving resources available to customers and support teams. Foster positive customer experiences by fostering close collaboration with Development, Sales, Quality Assurance, and Marketing teams, ensuring alignment and responsiveness to customer needs and feedback. Assume responsibility for reviewing and enhancing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, and other customer-facing resources, ensuring clarity, accuracy, and relevance. Travel to customer sites in critical situations to expedite issue resolution, demonstrating dedication to providing timely and effective support solutions. Qualifications Your experience Bachelor's degree with 4 years of experience. Demonstrable experience with TCP/IP networking protocols, including a deep understanding of their implementation and troubleshooting methodologies. Proficient in independently debugging broad, complex, and unprecedented networks comprising mixed media and protocols, showcasing advanced problem-solving abilities and adaptability. Expertise in routing and switching technologies, encompassing protocols such as OSPF, BGP, VLAN, and STP, with a proven track record of effectively configuring and optimizing network infrastructures. Background in security technologies, including IPSEC, SSL-VPN, NAT, and GRE. Previous experience working in similar vendor Technical Support Centers, demonstrating familiarity with industry-standard practices and procedures in providing technical support and customer service. Sound written and verbal communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse audiences, both internally and externally. Preferred Qualifications Familiarity with Cisco, Checkpoint, Juniper (NetScreen), and Fortinet products is advantageous, reflecting a breadth of experience across different networking and security platforms. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About the role

Introduction Play a key role in keeping hotel technology secure, reliable and performing at its best, directly supporting hotel operations, guest experience and colleague productivity. You’ll combine hands-on technical expertise with proactive infrastructure management, cybersecurity and technology improvement, working across participating hotels in the JAPAC region. This is an exciting opportunity for a technology professional who enjoys solving problems, taking ownership and using technology to make a tangible difference to hotel operations. Your day to day Provide high-quality onsite and remote technology support across participating hotels, taking ownership of technical incidents and escalations from initial investigation through to resolution. Manage and maintain hotel technology infrastructure, including networks, devices, cloud-connected services and critical hotel systems, ensuring technology remains reliable and supports day-to-day operations. Strengthen cybersecurity and operational resilience through security updates, vulnerability remediation, system protection, backup and recovery activities, addressing identified risks through to closure. Use monitoring, analytics and automation to identify potential issues, improve service delivery and reduce avoidable disruption, while maintaining accurate technology documentation and asset information. Support technology projects, system upgrades, equipment lifecycle planning and new hotel openings, working closely with hotel teams, regional technology colleagues, vendors and service partners to deliver successful outcomes. What we need from you A minimum of 3 years' experience in technical support or infrastructure operations, ideally gained within hospitality or another round-the-clock operational environment. Hands-on experience supporting Windows, Microsoft 365, identity and endpoint management, together with strong knowledge of networks, Wi-Fi, firewalls, secure remote connectivity and internet infrastructure. Experience supporting hotel technology such as property management, point-of-sale, payments, revenue management, back-office and guest-facing systems. Strong understanding of cybersecurity, including security updates, vulnerability management, endpoint protection, incident response and secure system configuration. Relevant technology certifications across Microsoft, Cisco, cloud or cybersecurity, together with ITIL 4 Foundation, plus strong communication and stakeholder-management skills when working with hotel teams, technology partners and vendors. LI-SN1

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Melbourne, Australia Sydney, Australia Western Australia, Australia Brisbane, Australia South Australia, Australia - Remote Queensland, Australia Victoria, Australia - Remote New South Wales, Australia - Remote Full time R14829 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day - Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Manage product escalations, act as a liaison between customers, and various levels of tiered support - If needed, work as part of our wider team assisting customers during installations and configuration What you bring to the team - Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) - Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and also to cooperate with team members Nice to have - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change - Ability to quickly develop as subject matter expert in areas of Proofpoint technologies. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the role

Melbourne, Australia Sydney, Australia Western Australia, Australia Brisbane, Australia South Australia, Australia - Remote Queensland, Australia Victoria, Australia - Remote New South Wales, Australia - Remote Full time R14829 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day - Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Manage product escalations, act as a liaison between customers, and various levels of tiered support - If needed, work as part of our wider team assisting customers during installations and configuration What you bring to the team - Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) - Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and also to cooperate with team members Nice to have - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change - Ability to quickly develop as subject matter expert in areas of Proofpoint technologies. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the role

Melbourne, Australia Sydney, Australia Western Australia, Australia Brisbane, Australia South Australia, Australia - Remote Queensland, Australia Victoria, Australia - Remote New South Wales, Australia - Remote Full time R14829 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day - Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Manage product escalations, act as a liaison between customers, and various levels of tiered support - If needed, work as part of our wider team assisting customers during installations and configuration What you bring to the team - Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) - Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and also to cooperate with team members Nice to have - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change - Ability to quickly develop as subject matter expert in areas of Proofpoint technologies. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the role

Melbourne, Australia Sydney, Australia Western Australia, Australia Brisbane, Australia South Australia, Australia - Remote Queensland, Australia Victoria, Australia - Remote New South Wales, Australia - Remote Full time R14829 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day - Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Manage product escalations, act as a liaison between customers, and various levels of tiered support - If needed, work as part of our wider team assisting customers during installations and configuration What you bring to the team - Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) - Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and also to cooperate with team members Nice to have - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change - Ability to quickly develop as subject matter expert in areas of Proofpoint technologies. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the role

Melbourne, Australia Sydney, Australia Western Australia, Australia Brisbane, Australia South Australia, Australia - Remote Queensland, Australia Victoria, Australia - Remote New South Wales, Australia - Remote Full time R14829 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day - Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Manage product escalations, act as a liaison between customers, and various levels of tiered support - If needed, work as part of our wider team assisting customers during installations and configuration What you bring to the team - Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) - Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and also to cooperate with team members Nice to have - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change - Ability to quickly develop as subject matter expert in areas of Proofpoint technologies. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the role

Melbourne, Australia Sydney, Australia Western Australia, Australia Brisbane, Australia South Australia, Australia - Remote Queensland, Australia Victoria, Australia - Remote New South Wales, Australia - Remote Full time R14829 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day - Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Manage product escalations, act as a liaison between customers, and various levels of tiered support - If needed, work as part of our wider team assisting customers during installations and configuration What you bring to the team - Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) - Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and also to cooperate with team members Nice to have - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change - Ability to quickly develop as subject matter expert in areas of Proofpoint technologies. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the role

Melbourne, Australia Sydney, Australia Western Australia, Australia Brisbane, Australia South Australia, Australia - Remote Queensland, Australia Victoria, Australia - Remote New South Wales, Australia - Remote Full time R14829 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day - Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Manage product escalations, act as a liaison between customers, and various levels of tiered support - If needed, work as part of our wider team assisting customers during installations and configuration What you bring to the team - Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) - Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and also to cooperate with team members Nice to have - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change - Ability to quickly develop as subject matter expert in areas of Proofpoint technologies. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the role

Melbourne, Australia Sydney, Australia Western Australia, Australia Brisbane, Australia South Australia, Australia - Remote Queensland, Australia Victoria, Australia - Remote New South Wales, Australia - Remote Full time R14829 About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day - Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need) - Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email - Advise customers regarding the product's proper use and address specific systems issues - Manage product escalations, act as a liaison between customers, and various levels of tiered support - If needed, work as part of our wider team assisting customers during installations and configuration What you bring to the team - Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) - Experience in problem analysis and resolution of software problems - Ability to handle customers professionally across all interfaces - Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success - Proven ability to function in a self-directed environment and also to cooperate with team members Nice to have - Experience with Linux is beneficial - Innovative thinker who is positive, proactive, and readily embraces change - Ability to quickly develop as subject matter expert in areas of Proofpoint technologies. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected] . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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Description Introduction Play a key role in keeping hotel technology secure, reliable and performing at its best, directly supporting hotel operations, guest experience and colleague productivity. You’ll combine hands-on technical expertise with proactive infrastructure management, cybersecurity and technology improvement, working across participating hotels in the JAPAC region. This is an exciting opportunity for a technology professional who enjoys solving problems, taking ownership and using technology to make a tangible difference to hotel operations. Your day to day Provide high-quality onsite and remote technology support across participating hotels, taking ownership of technical incidents and escalations from initial investigation through to resolution. Manage and maintain hotel technology infrastructure, including networks, devices, cloud-connected services and critical hotel systems, ensuring technology remains reliable and supports day-to-day operations. Strengthen cybersecurity and operational resilience through security updates, vulnerability remediation, system protection, backup and recovery activities, addressing identified risks through to closure. Use monitoring, analytics and automation to identify potential issues, improve service delivery and reduce avoidable disruption, while maintaining accurate technology documentation and asset information. Support technology projects, system upgrades, equipment lifecycle planning and new hotel openings, working closely with hotel teams, regional technology colleagues, vendors and service partners to deliver successful outcomes. What we need from you A minimum of 3 years' experience in technical support or infrastructure operations, ideally gained within hospitality or another round-the-clock operational environment. Hands-on experience supporting Windows, Microsoft 365, identity and endpoint management, together with strong knowledge of networks, Wi-Fi, firewalls, secure remote connectivity and internet infrastructure. Experience supporting hotel technology such as property management, point-of-sale, payments, revenue management, back-office and guest-facing systems. Strong understanding of cybersecurity, including security updates, vulnerability management, endpoint protection, incident response and secure system configuration. Relevant technology certifications across Microsoft, Cisco, cloud or cybersecurity, together with ITIL 4 Foundation, plus strong communication and stakeholder-management skills when working with hotel teams, technology partners and vendors. LI-SN1

About the role

Introduction Play a key role in keeping hotel technology secure, reliable and performing at its best, directly supporting hotel operations, guest experience and colleague productivity. You'll combine hands-on technical expertise with proactive infrastructure management, cybersecurity and technology improvement, working across participating hotels in the JAPAC region. This is an exciting opportunity for a technology professional who enjoys solving problems, taking ownership and using technology to make a tangible difference to hotel operations. Your day to day Provide high-quality onsite and remote technology support across participating hotels, taking ownership of technical incidents and escalations from initial investigation through to resolution. Manage and maintain hotel technology infrastructure, including networks, devices, cloud-connected services and critical hotel systems, ensuring technology remains reliable and supports day-to-day operations. Strengthen cybersecurity and operational resilience through security updates, vulnerability remediation, system protection, backup and recovery activities, addressing identified risks through to closure. Use monitoring, analytics and automation to identify potential issues, improve service delivery and reduce avoidable disruption, while maintaining accurate technology documentation and asset information. Support technology projects, system upgrades, equipment lifecycle planning and new hotel openings, working closely with hotel teams, regional technology colleagues, vendors and service partners to deliver successful outcomes. What we need from you A minimum of 3 years' experience in technical support or infrastructure operations, ideally gained within hospitality or another round-the-clock operational environment. Hands-on experience supporting Windows, Microsoft 365, identity and endpoint management, together with strong knowledge of networks, Wi-Fi, firewalls, secure remote connectivity and internet infrastructure. Experience supporting hotel technology such as property management, point-of-sale, payments, revenue management, back-office and guest-facing systems. Strong understanding of cybersecurity, including security updates, vulnerability management, endpoint protection, incident response and secure system configuration. Relevant technology certifications across Microsoft, Cisco, cloud or cybersecurity, together with ITIL 4 Foundation, plus strong communication and stakeholder-management skills when working with hotel teams, technology partners and vendors. \LI-SN1 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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John Deere Technical Support Specialist | TECSight Full-Time | Rotational On-Call Roster | Flexible NSW Location Ready to take your technical career in a new direction? Are you an experienced Agricultural, Construction or Forestry Technician looking for your next challenge? Want to step away from the physical demands of the tools while still using your technical knowledge, diagnostic skills and experience to solve real-world machinery problems? This could be your next career move. Join Hutcheon & Pearce’s TECSight team and help keep John Deere machinery operating at its best through remote diagnostics, precision agriculture technology, machine monitoring and expert technical support. What is TECSight? TECSight is a specialist service provided by Hutcheon & Pearce that delivers fast, expert support for John Deere technology and machinery across NSW. Our TECSight specialists combine remote diagnostics, machine monitoring, precision agriculture, data and technical expertise to help customers and branch teams identify issues, optimise machinery and keep equipment productive. You’ll work closely with customers, technicians and branch teams, providing technical support and helping them get the most from the technology in their machines. Link: https://www.youtube.com/watch?v=0XU7s74rOKc The Opportunity As a TECSight Technical Support Specialist, you’ll use your existing technical experience in a new environment where technology, diagnostics and problem-solving are at the centre of your day. You’ll support our branches and customers across NSW, helping diagnose machine issues remotely, monitor machine performance, support Precision Ag technology and guide technicians and customers through technical challenges. This is an opportunity to build your expertise in John Deere technology, precision agriculture and remote diagnostics , while remaining closely connected to the machinery and customers you know. What you’ll be doing Remote diagnostics: Assist branch technicians and customers to diagnose machine faults and identify practical solutions. Precision Ag support: Provide support with displays, receivers, rate controllers and other John Deere AMS technology. Machine monitoring: Proactively monitor customer machines, uptime alerts and connectivity issues and take action before small issues become bigger problems. Technical support: Provide remote technical assistance to branches and customers across our NSW network. Customer support: Help customers understand and get greater value from their machinery technology and digital tools. Data & connectivity: Support customers and teams with platforms such as John Deere Operations Center and Property Center. Team support: Work collaboratively with our branch technicians, service teams and wider TECSight team to deliver great customer outcomes. What you’ll bring You don’t need to be a Precision Ag expert when you start. We’re looking for strong technical foundations, curiosity and a willingness to learn. You’ll ideally have: Experience as a qualified technician or in an agricultural, construction or forestry-related technical role. Strong understanding of machinery repairs, maintenance and diagnostics. The ability to interpret and follow Technical Manual procedures. Strong analytical and problem-solving skills. Good written and verbal communication skills. A customer-focused, solutions-oriented approach. An interest in technology and a willingness to develop your knowledge of Precision Agriculture and connected machinery. The ability to work independently while also collaborating closely with technicians, customers and branch teams. Experience with John Deere machinery, AMS/Precision Ag technology or remote diagnostics will be highly regarded, but it isn’t essential. If you’re an experienced technician who enjoys solving problems and wants to develop your career beyond the workshop, we’d love to hear from you. Flexible Location Wagga Wagga is home to our dedicated TECSight Shared Resource Office, however we’re open to a flexible location for the right candidate . Depending on your experience and circumstances, you could be based from one of our 21 NSW branches or work remotely from home . The role will involve working collaboratively with branches and customers across NSW, along with participation in our rotational on-call roster , so strong communication and the ability to work effectively in a remote environment are important. What we offer Full-time position with a growing specialist technology team. Flexible location options for the right candidate. Industry-competitive remuneration. Participation in our monthly incentive scheme. Ongoing John Deere technical and product training. The opportunity to develop skills in Precision Agriculture, remote diagnostics and connected machinery. A career pathway beyond the traditional workshop environment. Staff discounts on John Deere parts, products, toys and merchandise. The opportunity to work with one of Australia’s largest John Deere dealer networks. Supportive team environment within a proud Australian family-owned business. About Hutcheon & Pearce Hutcheon & Pearce is Australia’s largest family-owned John Deere dealership, with more than 70 years of history and 20 locations across NSW . We support customers across Agriculture, Construction, Forestry and Lifestyle, providing quality John Deere equipment, expert technical support and outstanding after-sales service. Our four core values — Community, Innovation, Integrity and Teamwork — underpin how we work with our customers, our people and our communities. We’re proud of our family-business heritage while continuing to invest in the technology, people and capabilities that will shape the future of our industry. Ready for your next challenge? If you’re an experienced technician who wants to move beyond the workshop without leaving your technical expertise behind , TECSight could be the next step in your career. Ready to Apply? Email: [email protected] Call Bridget on 0461 394 490 ✅ Click the ‘Quick Apply’ Button

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About Rend Rend delivers IT infrastructure, cybersecurity, cloud and technical support solutions to healthcare organisations across Australia. We work with GP practices, specialist clinics and other healthcare providers to keep their technology secure, reliable and running smoothly. We’re looking for an experienced Senior Technical Support Specialist (Level 3) to join our growing team and take ownership of complex technical escalations, infrastructure projects and advanced troubleshooting across our healthcare client environments. About the Role This is a genuine Level 3 technical position for an experienced engineer who can independently diagnose and resolve complex infrastructure, networking, server and cloud issues. Healthcare MSP experience is essential. You must have a strong understanding of healthcare IT environments and hands-on experience supporting medical practice management systems. Key Responsibilities Manage complex Level 2 and Level 3 technical escalations. Troubleshoot advanced server, networking, cloud and infrastructure issues. Support healthcare applications, including MedicalDirector, Best Practice and Genie. Deploy and maintain Windows Server, Active Directory, Microsoft 365 and virtualisation environments. Configure and troubleshoot firewalls, VPNs, switches and network infrastructure. Assist with infrastructure upgrades, migrations and project implementations. Support cybersecurity, backup and disaster recovery solutions. Maintain technical documentation and provide guidance to junior technicians. Deliver onsite support and professional services to clients when required. Essential Experience & Skills Minimum 5 years’ experience working within a healthcare MSP environment. Proven Level 3 technical support and advanced troubleshooting experience. Hands-on experience with MedicalDirector and/or Best Practice, with experience in Genie highly regarded. Strong Windows Server, Active Directory, Microsoft 365 and networking knowledge. Experience with firewalls, VPNs, virtualisation and cloud environments. Excellent problem-solving, communication and client management skills. Current Australian driver’s licence. Microsoft, Azure, AWS, Cisco or VMware certifications are desirable. Why Join Rend? Work on challenging technical environments across Australia’s healthcare sector. Be involved in infrastructure projects, cloud migrations and cybersecurity initiatives. Join a growing business that values technical expertise and quality service. Share your knowledge and contribute to the development of our technical team. Apply Now If you’re a technically strong Level 3 engineer with proven healthcare MSP experience who enjoys solving complex problems and delivering exceptional client outcomes, we’d love to hear from you.

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Join a cybersecurity-first MSP that’s all about people, not just tech. At A Corp Computers, we’re redefining what technical support looks like. We’re looking for a Senior Technical Support Engineer to be the go-to escalation point, mentor others, and drive real business outcomes for our clients, not just close tickets. What you’ll be doing: Own and resolve complex support issues across Microsoft 365, Azure, Windows Server, networking, and backup stacks Be the “firewall” for management escalations, dig deep, investigate properly, and resolve Coach and uplift junior staff with hands-on mentoring Lead by example with strong documentation and process discipline Ensure client confidence through calm, clear, jargon-free communication Play a key role in incident response, compliance, and applying frameworks like Essential 8 & SMB1001 What you will bring: 3 years MSP experience in a Level 2/3 support or senior tech role Strong skills across Microsoft 365, networking, security, and backup platforms A mindset of ownership, accountability, and continuous improvement Clear communication and a passion for great client outcomes Cybersecurity-first thinking baked into your daily work Why join A Corp? A human-first, values-driven culture that actually lives by its principles Clients who trust us to solve real business challenges, not just IT issues A high-performing team where your voice matters Flexibility, autonomy, and a growth path that’s actually achievable ———————————- You will be accountable for: Escalation Handling 1. Act as the first point of escalation for the technical support team. 2. Fully investigate and resolve complex support issues before escalating further. 3. Set an example for others in quality of diagnosis, communication, and resolution. 4. Shield management from unnecessary escalations. Technical Excellence 1. Resolve technical issues across systems including Microsoft 365, Windows Server, networking, backups, security, and cloud platforms. 2. Provide Tier 2/3 support as required, with an emphasis on root cause analysis and long-term solutions. 3. Operate as a key technical resource during cybersecurity incident response. 4. Adhere to documentation and change management policies. Team Support and Leadership 1. Mentor junior technical staff, providing guidance and on-the-job coaching. 2. Participate in internal technical reviews and peer feedback loops. 3. Promote a culture of accountability, learning, and best practice within the support team. 4. Contribute to the growth of a high-performing team culture aligned to A Corp values. Client Experience 1. Deliver exceptional service and maintain strong client relationships. 2. Attend client sites when required to resolve issues, complete onboarding tasks, or lead projects. 3. Communicate technical issues and solutions clearly to clients, both verbally and in writing. 4. Promote confidence and trust through accountability and clarity Process Improvement and Documentation 1. Identify gaps in current processes and assist in developing improvements. 2. Maintain and update knowledge base articles and client documentation within relevant systems. 3. Contribute to internal technical SOPs and onboarding materials. 4. Provide feedback on recurring issues and recommend proactive resolutions. Security and Compliance 1. Apply Essential 8 and SMB1001 controls as part of service delivery. 2. Ensure best-practice security posture across all supported environments. 3. Participate in audits, incident reviews, and security projects. 4. Participate in incident response and resolution when required. Professional Development 1. Proactively maintain certifications and technical knowledge. 2. Stay current on new technologies relevant to A Corp’s services and clients. 3. Share insights with the wider team and apply learning in practice. Key Skills and Attributes Advanced diagnostic and troubleshooting skills across Microsoft 365, Windows Server, Azure, networking, backup tools, security stacks, and desktop support Understanding of ITIL processes and managed services frameworks Excellent documentation habits using modern documentation tools. Calm under pressure, with an ability to work independently and as part of a team Highly effective communication, both internally and with clients using a no-jargon, client first approach. Strong internal collaboration skills and the ability to bring others along for the journey and the ability to coach junior staff, fostering a culture of continuous learning Strong time management and ownership of deliverables Security-first mindset with working knowledge of E8, MFA, backups, endpoint security, and patch management. Maintain a clear commitment to cyber resilience, governance, and security-first practices

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Employment Type Permanent Closing Date 5 Nov 2026 11:59pm Job Title Mobile Technical Support Specialist Job Summary Job Description Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services. You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience. This is a great opportunity to grow your career in customer service and technology. You don’t need to know everything from day one—we value curiosity, clear communication and a willingness to learn. PLEASE NOTE : This role is for a fixed term of 12 months. What you’ll do Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels. Record and manage enquiries, incidents and requests in the service management system. Use work instructions to identify issues, provide first-level support and escalate when needed. Keep customers informed with clear, accurate and timely updates. Maintain device, SIM and service records What you’ll bring This role requires Baseline Security Clearance; NV1 clearance is preferred. We’re looking for someone who: Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting. Communicates clearly and enjoys helping people solve problems. Is organised, dependable and comfortable learning new systems and processes. Works well with others and takes ownership of tasks through to resolution. Holds a Baseline security clearance. An NV1 security clearance is preferred. And helpful, but not essential An ICT qualification or certification. ITIL certification or a basic understanding of ITIL. Why Telstra? At Telstra, you'll be part of a team that values collaboration, learning and continuous improvement. This role offers genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed. If you're customer-focused, eager to learn and ready to take the next step in your technology career, we'd love to hear from you. Please ensure you apply with an up to date CV, for immediate consideration As part of your application with Telstra, you may receive communications from us on 61 440 135 548 (for job applications in Australia) and 1 (623) 400-7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment

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Summary: This role involves monitoring the equipment’s functionality operating environment and practices and provides technical support to relevant stakeholders, so they can meet their productivity targets. Additionally, you will act as the Coach, Leader and the escalation point for the Technical Support Specialist (TSS) by providing technical support, including supervising and assisting with the installation and commissioning of equipment, along with breakdown repairs as required. Ensuring our customers receive the maximum value from our equipment. Responsibilities: The Senior Technical Support Specialist’s key responsibilities include: Coaching and leading a team of TSS by imparting equipment and operational knowledge, training and providing an escalation point for customers products Acting as a primary point of contact to identify product enhancements, product issue resolution, investigate causes of failure including use of RCA techniques, and establish priorities for resolution. Acting as a primary point of contact on CPI (Continuous Product Improvement) projects, working closely with Life Cycle Manager. Defining problems including observed symptoms, researching available data, information needed, plans needed for fixes, conditions encountered, identifying root cause while working with relevant stakeholders. Initiating action for product enhancement through the continuous improvement of processes and documenting to assess impacts of issues. Initiating preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements. Providing customer centric technical product support, training and lifecycle management advice to distribution network and relevant stakeholders. Supporting relevant stakeholders with technical guidance for managing customer problems with product deficiencies and identifying new market needs/ technologies to be considered to enhance the product. Conducting distribution network/customer site visits to personally provide technical assistance on field problems and for follow-up purposes. Site visits would be a minimum of 1 day/ week per sites appointed. Attending regular meetings with HBT Customers, TSS team members and HBT teams which maybe in other regions and time zones, to address equipment updates. Valuing a strong focus for safety of self and others Performing service tasks, identifying/resolving technical problems and carrying out analysis through onsite activity in any service categories (installation and commissioning, maintenance, repairs, upgrades and retrofits). Proactively identifying potential equipment failures and requesting proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future. Lead and Conduct AFA (applied failure Analysis) workshops and investigations into high level, high significance failures both Mechanical and Electrical. With the support of HBT Engineering where needed. And develop with Engineering solutions to prevent other occurrences. Coordinating, preparing and ensuring that all materials, parts, documentation and equipment are available and at the appropriate quality for service activities. Performing equipment health inspections, validation and parameter audits. Gathering lifecycle data to assist in overhaul scope preparation and replacement equipment forecasting. Analysing equipment performance using historical and electronic data to identify optimisation opportunities. Providing expert advice and support during breakdowns to minimise production losses. Deliver training to HBT employees and customers on equipment operation and maintenance. Creating and maintaining a good relationship with customers and understanding their needs. Identifying new sales opportunities and communicating these internally. Previous Knowledge & Experience: Strong customer relations and communication skills, ability to work with other cultures. Experience with the HBT products. A deep understanding of the HBT product application and its technical specifications. Knowledge of HBT systems, mechanical and hydraulic design principles and electrohydraulic control system functionality. Strong Analytical thinking skills with the ability to analyse data, identify trends and patterns to make informed decisions/recommendations. Strong technical report writing skills. Ability to travel, domestic and International as required. Certificate III trade qualification in electrical/mechanical disciplines. Certificate IV and above qualifications are highly regarded. Trainer and assessor qualifications are highly regarded. Coal Board Medical certification. Essential Criteria: Bachelor of Engineering or relevant Trade Qualifications in the Mechanical Engineering field. 5 plus years of experience in service, service engineering, and product support-related positions. Preferably with Longwall Experience. Strategic thinker with the ability to analyse complex problems, develop innovative solutions, and drive continuous improvement initiatives. Sound financial acumen and experience in budgeting, cost control, and resource management. Willingness to travel occasionally and work in a dynamic, fast-paced environment. Strong focus on safety. Excellent communication skills. Willingness to travel to customer mine sites across New South Wales, including extended consecutive nights away from home. Availability to support customers outside of business hours and work alternative shifts (afternoon/night/weekend) as needed. Ability to work autonomously in a field environment. Employee’s at HBT will: Look after their own health and safety. Ensure that their actions do not impact the health and safety of others. Follow organisational WHS procedures. Comply with any instructions regarding work health and safety About us: HBT Australia is responsible for the overhauls of longwall machinery across NSW. This role will predominately look after Narrabri. HBT is an equal-opportunity employer committed to diversity and inclusion within the workforce. At HBT you will enjoy a competitive remuneration package including a company vehicle, discounted benefits available through employment hero, salary sacrifice options and a genuine bunch of people to work with who are experts on the HBT OEM equipment. If you are ready to make a meaningful impact and contribute to a positive work environment, we encourage you to apply for this role.

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Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200 public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you’ll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls, and remote sessions Perform detailed log analysis, traffic analysis, and root cause investigation Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Australian citizenship and eligibility to undergo an NV2 security clearance Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, routing, and firewall concepts Strong troubleshooting skills in enterprise network and security environments Experience in technical support, product support, or escalation support roles with ability to analyze logs, packet captures, browser traces, and endpoint behavior What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered diagnostic and troubleshooting tools to accelerate root-cause analysis and complex escalation management Knowledge of Zscaler products such as ZIA, ZPA, ZDX, or related cloud security solutions Experience with tools such as Wireshark, browser developer tools, log analyzers, and ticketing systems LI-Hybrid LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About the role

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200 public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform. We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you'll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls, and remote sessions Perform detailed log analysis, traffic analysis, and root cause investigation Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We're Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Australian citizenship and eligibility to undergo an NV2 security clearance Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, routing, and firewall concepts Strong troubleshooting skills in enterprise network and security environments Experience in technical support, product support, or escalation support roles with ability to analyze logs, packet captures, browser traces, and endpoint behavior What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered diagnostic and troubleshooting tools to accelerate root-cause analysis and complex escalation management Knowledge of Zscaler products such as ZIA, ZPA, ZDX, or related cloud security solutions Experience with tools such as Wireshark, browser developer tools, log analyzers, and ticketing systems \LI-Hybrid LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here (https://www.zscaler.com/candidate-resource-hub) . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) _link._ Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About the role

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200 public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform. We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you'll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls, and remote sessions Perform detailed log analysis, traffic analysis, and root cause investigation Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We're Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Australian citizenship and eligibility to undergo an NV2 security clearance Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, routing, and firewall concepts Strong troubleshooting skills in enterprise network and security environments Experience in technical support, product support, or escalation support roles with ability to analyze logs, packet captures, browser traces, and endpoint behavior What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered diagnostic and troubleshooting tools to accelerate root-cause analysis and complex escalation management Knowledge of Zscaler products such as ZIA, ZPA, ZDX, or related cloud security solutions Experience with tools such as Wireshark, browser developer tools, log analyzers, and ticketing systems \LI-Hybrid LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here (https://www.zscaler.com/candidate-resource-hub) . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) _link._ Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About the role

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200 public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world's largest in-line cloud security platform. We believe the future of work is Human AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an L3 Support Engineer to join our team. This is a hybrid role, reporting to the Senior Manager, Product Support in the Customer Success department. Supporting strategic federal customers, this role requires strong technical troubleshooting skills, sound judgment, and the ability to manage complex escalations in secure and compliance-sensitive environments. You will work closely with customers, internal support teams, Engineering, and cross-functional stakeholders to drive timely resolution of critical issues while maintaining high standards of customer communication, security awareness, and operational discipline. What you'll do (Role Expectations) Handle complex technical issues escalated from L1 and L2 support teams for federal customers Troubleshoot and resolve product, network, deployment, and configuration-related issues Work directly with customers through case handling, troubleshooting calls, and remote sessions Perform detailed log analysis, traffic analysis, and root cause investigation Collaborate with Engineering and Product teams on defects, feature gaps, and product improvements Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We're Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Australian citizenship and eligibility to undergo an NV2 security clearance Strong understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, proxies, VPN, routing, and firewall concepts Strong troubleshooting skills in enterprise network and security environments Experience in technical support, product support, or escalation support roles with ability to analyze logs, packet captures, browser traces, and endpoint behavior What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered diagnostic and troubleshooting tools to accelerate root-cause analysis and complex escalation management Knowledge of Zscaler products such as ZIA, ZPA, ZDX, or related cloud security solutions Experience with tools such as Wireshark, browser developer tools, log analyzers, and ticketing systems \LI-Hybrid LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here (https://www.zscaler.com/candidate-resource-hub) . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) _link._ Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About the role

Services Senior Specialist - Technical Support Engineering Would you like to join our Pressure Pumping Cementing Services team? Do you enjoy working in collaborative teams and solving complex technical problems? Join our Pressure Pumping Cementing Services team! Our Pressure Pumping Cementing Services team offers a comprehensive range of cementing services and solutions. We continuously develop and enhance our technologies to meet our customers' needs, finding innovative ways of working that enable our clients to operate more efficiently and economically. Partner with the best As a Services Specialist - Technical Support Engineering, you will be part of the Pressure Pumping Cementing Services support team. You will provide technical expertise and support to operations teams, colleagues, and customers across Australia. You will also provide coaching and technical guidance to specialists, technicians, and apprentices within your area of expertise, helping ensure safe, efficient, and reliable service delivery. As a Services Specialist - Technical Support Engineering, you will be responsible for: Providing technical expertise and guidance to Operations Teams, Sales, and clients. Developing and implementing technical solutions to meet client and operational requirements. Managing and coordinating the introduction and implementation of new technologies. Collaborating with AMO teams to troubleshoot equipment and technical issues to ensure smooth operations. Ensuring compliance with the Managing the Job Cycle (MtJC) process. Raising alerts across the Service Delivery organization whenever an unfamiliar or significant technical issue arises during a job. Providing technical support and sharing best practices to improve service delivery and operational performance. Fuel your passion To be successful in this role, you will: Have a bachelor's degree in Engineering or an equivalent qualification. Have at least 10 years of relevant technical experience and a strong understanding of oilfield pressure pumping and cementing operations and services. Have hands-on experience and technical knowledge of cementing services and associated pressure pumping operations and equipment. Demonstrate strong problem-solving skills and the ability to provide technical guidance on operational and equipment-related issues. Be a good communicator with strong written and verbal English skills. Be able to work effectively with cross-functional teams, customers, and other stakeholders. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole, authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. To keep moving forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contribution. Join us, and you can expect: Contemporary work-life balance policies and well-being activities. Life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. The Baker Hughes internal title for this role is: Services Senior Specialist - Technical Support Engineering

About the role

Services Senior Specialist - Technical Support Engineering Would you like to join our Pressure Pumping Cementing Services team • Do you enjoy working in collaborative teams and solving complex technical problems • Join our Pressure Pumping Cementing Services team! Our Pressure Pumping Cementing Services team offers a comprehensive range of cementing services and solutions. We continuously develop and enhance our technologies to meet our customers' needs, finding innovative ways of working that enable our clients to operate more efficiently and economically. Partner with the best As a Services Specialist - Technical Support Engineering, you will be part of the Pressure Pumping Cementing Services support team. You will provide technical expertise and support to operations teams, colleagues, and customers across Australia. You will also provide coaching and technical guidance to specialists, technicians, and apprentices within your area of expertise, helping ensure safe, efficient, and reliable service delivery. As a Services Specialist - Technical Support Engineering, you will be responsible for: Providing technical expertise and guidance to Operations Teams, Sales, and clients. Developing and implementing technical solutions to meet client and operational requirements. Managing and coordinating the introduction and implementation of new technologies. Collaborating with AMO teams to troubleshoot equipment and technical issues to ensure smooth operations. Ensuring compliance with the Managing the Job Cycle (MtJC) process. Raising alerts across the Service Delivery organization whenever an unfamiliar or significant technical issue arises during a job. Providing technical support and sharing best practices to improve service delivery and operational performance. Fuel your passion To be successful in this role, you will: Have a bachelor's degree in Engineering or an equivalent qualification. Have at least 10 years of relevant technical experience and a strong understanding of oilfield pressure pumping and cementing operations and services. Have hands-on experience and technical knowledge of cementing services and associated pressure pumping operations and equipment. Demonstrate strong problem-solving skills and the ability to provide technical guidance on operational and equipment-related issues. Be a good communicator with strong written and verbal English skills. Be able to work effectively with cross-functional teams, customers, and other stakeholders. Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole, authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. To keep moving forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their contribution. Join us, and you can expect: Contemporary work-life balance policies and well-being activities. Life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. The Baker Hughes internal title for this role is: Services Senior Specialist - Technical Support Engineering About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress • Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

About the role

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. About the role Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. This is Attio’s first hire in the APAC region, offering a unique opportunity to help establish our presence in Australia. As such, we’re looking for a self-starter who’s comfortable working autonomously, taking ownership, and navigating ambiguity in a fast-paced environment. What you'll do In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. Customer support excellence: Provide fast, high-quality support across email, chat, and video, maintaining strong CSAT and meeting SLAs across APAC hours. Advanced technical troubleshooting: Diagnose and resolve complex issues across Attio’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations — identifying root causes rather than surface-level fixes. Multi-system debugging: Investigate issues spanning Attio and third-party platforms, interpreting logs, error outputs, and system behaviours to triage effectively before escalating to Engineering. Automation & workflow support: Advise on and troubleshoot customer-built automations (e.g. Zapier, Make, n8n), diagnosing failures and recommending improvements, while supporting equivalent builds within Attio’s native workflows. AI & integrations support: Troubleshoot MCP server connections and support customers integrating Attio into AI-powered workflows and toolchains. Autonomous regional ownership: Act as the primary technical support contact for APAC, independently managing a wide range of queries — from foundational product questions to complex technical investigations. Customer advocacy: Surface recurring issues, patterns, and product feedback from the APAC region, acting as the voice of the customer to Support, Product, and Engineering. Process and knowledge improvement: Contribute to Help Center content, internal documentation, and support workflows, continuously improving how we operate. Product mastery: Build deep expertise in Attio’s product, APIs, and integrations, staying ahead of new features to support customers with confidence. What you’ll bring We’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. Proven experience: 2 years in a technical support or customer support role within SaaS, ideally in a startup or high-growth environment. Strong technical depth: Experience troubleshooting APIs, integrations, and workflows; comfortable working with logs, debugging issues, and understanding system behaviour. Automation experience: Familiarity with tools such as Zapier, Make, or n8n — either supporting customers or building automations directly. AI & modern tooling curiosity: Experience with AI-powered workflows and emerging technologies. Independent operator: Comfortable working autonomously, making decisions, and managing complex issues without constant oversight. Excellent communication: Able to explain complex technical concepts clearly and concisely, both written and verbally. Customer empathy: Strong instinct for understanding customer needs and delivering thoughtful, high-quality solutions. Curiosity and initiative: Proactive, detail-oriented, and motivated to continuously learn and improve. Collaborative mindset: Works effectively with Support, Product, and Engineering to deliver a seamless customer experience. What we offer Equity in an early-stage tech company on an incredible trajectory 12% Superannuation contribution 25 days holiday plus local public holidays Apple hardware Enhanced family leave Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far) What does the hiring process look like? Applicants can expect the following: Initial Conversations 30-minute introductory chat with a member of our Talent team 30-minute track record interview with our Technical Support Specialist Manager Core Interviews Take-home technical exercise 45-minute team panel interview to assess skills and collaboration style 30-minute executive interview focused on impact and alignment with company goals Final Stage 30-minute closing conversation with our CEO Offer call (if it’s a mutual fit)

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