Technical Support Jobs. Australia

HVAC Tech Support / Technical Service Engineer » Lidcombe, NSW - Technical Service Engineer/ HVAC Tech Support - HVAC WA & NSW Full-Time | Permanent We are looking for experienced.... This is an excellent opportunity for someone with strong hands-on HVAC experience who is ready to transition into a more technical, support • Mon, 07 Sep • Sirius.

eHearings Technical Support » Melbourne CBD, Melbourne - The Role The eHearings Technical Support will primarily assist with, and oversee, the IT infrastructure and hardware requirements of an eTrial environment, as well as ad hoc IT-related tasks. This includes fitting out Court Rooms, or other venues used for legal purposes, with evidence presentation equipment, network infrastructure, and audio/visual technology, as per project requirements. The Ideal Candidate: Ideally, this role will be suitable for someone with at least 3 years’ experience in Audio Visual Support looking to do something different. You will have: Strong communication skills The ability to deliver in a pressurised environment The ability to actively listen Hands on/client facing live production environment Basic knowledge of courtroom processes is desirable Knowledge of video switchers, routers, and livestreaming technologies such as OBS, Vimeo, Bluejeans and Zoom will be used extensively in this role Your responsibilities will include: Daily testing of A/V and other hearing room equipment. Building court rooms and venues with IT and networking-related equipment Management and monitoring of live web streaming solutions Communicating with clients/legal teams to achieve desired outcomes Managing exhibit lists and databases Creating and managing metadata Maintaining confidential information and evidence Setting up courtroom servers, and assisting with real-time transcription projects This is a casual position based in Brisbane. Some of the many benefits we offer our people include: Corporate employee discounts and offers Employee reward and recognition program Social, friendly and supportive culture If you are interested in this role, by following the prompts. Please include in your application an updated CV and cover letter addressing the above selection criteria. The role on offer is a Casual position. You must have full (unlimited) working rights in Australia to be eligible to apply for this role. The successful candidate will be required to undergo pre-employment checks including a national police check. We encourage applications from Aboriginal and Torres Strait Islander candidates. In the spirit of reconciliation Law In Order acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. If you require any adjustments to participate in our recruitment process, please let us know in your application. External recruitment company support is not required at this stage. • Sun, 13 Sep • Law In Order

Technical Support / Customer Service » Preston South, Darebin Area - Job title: Technical Support / Customer Service Job Summary: We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner. Skills: – Excellent communication skills, both verbal and written – Strong problem-solving abilities – Ability to work well under pressure in a fast-paced environment – Attention to detail – Knowledge of customer service principles and practices Responsibilities: – Answering incoming calls and responding to customer inquiries in a professional manner – Providing information about products or services offered by the company – Resolving customer complaints or issues effectively and efficiently – Processing orders, returns, and exchanges accurately – Maintaining accurate records of interactions with customers Qualifications: – High school diploma or equivalent required – 1 years of experience in a customer service role preferred – Proficiency in Microsoft Office applications – Ability to work flexible hours, including weekends if necessary • Sun, 13 Sep • Australian Private Networks Pty

Turf & Irrigation Team Member (Technical Support) » Australia - Who we are The City of Salisbury is the most progressive council in South Australia, driving growth, jobs, housing and opportunity in the north. With a workforce of over 400 people, we offer the chance to collaborate with teams across the organisation to deliver meaningful, community-focused projects. The City Infrastructure Department delivers asset management, capital works, and maintenance programs, as well as oversees lease management for local community and sporting clubs, and security and civil compliance functions. Join us and see the positive impact of your work can make. About the role The City of Salisbury is seeking an experienced Turf and Irrigation Team Member (Technical Support) to join our City Infrastructure team. Reporting to the Coordinator Turf and Irrigation, you will provide advanced technical support across Council's irrigation systems, turf infrastructure and control systems. You'll be responsible for programming, monitoring and fault-finding of irrigation control systems, assisting in the management of reserves and sporting facilities, and supporting the delivery of efficient irrigation operations across Council assets. This role is ideal for someone with strong irrigation technical knowledge who enjoys problem-solving, analysing system performance and sharing their expertise with others. You'll also support apprentices and junior team members while contributing to continuous improvement initiatives across the team. Your key responsibilities will include Program, monitor and manage irrigation control systems and associated hardware. Analyse irrigation data and adjust watering schedules based on seasonal and site requirements. Undertake fault finding, diagnostics and repairs across irrigation networks and equipment. Monitor water usage, alarms and system performance to identify improvement opportunities. Assist with the commissioning and testing of new irrigation infrastructure. Liaise with suppliers, contractors and service providers on technical irrigation matters. Support the maintenance and management of reserves and sporting facilities. Maintain irrigation asset records, controller databases and site documentation. Interpret and update irrigation and landscape plans. Provide technical guidance, mentoring and support to apprentices and junior staff. Contribute to continuous improvement and safe work practices across the team. About you You are a technically capable irrigation professional who enjoys solving problems and takes pride in maintaining high-performing irrigation systems. You bring strong fault-finding skills, can confidently interpret irrigation data and are comfortable balancing hands-on field work with planning, monitoring and documentation. You work well independently, communicate effectively with a range of stakeholders and enjoy supporting the development of others. You will also have Experience programming and operating automated irrigation control systems. Strong irrigation fault-finding, diagnostic and repair experience. Ability to interpret irrigation data and develop irrigation schedules. Experience maintaining irrigation infrastructure, including controllers, pumps, valves and communication systems. Demonstrated ability to mentor and support junior employees. Well-developed problem-solving and troubleshooting skills. Ability to organise and prioritise work with minimal supervision. Certificate III in Irrigation, Horticulture, Sports Turf Management or equivalent trade qualification. Current Class C Driver's Licence. Experience with Hunter Centralus irrigation management software (desirable). Experience with sportsfield irrigation and turf management (desirable). Understanding of the IPOS Code of Practice and recycled water systems (desirable). Experience with irrigation asset management systems and GIS platforms (desirable). What we offer State-of-the-art Operations Centre is 25 minutes from the CBD with excellent rail and road connections. Modern and positive work environments. Free onsite car parking. Nine-day fortnight, RDO every second Monday. PPE, tools and uniforms provided. Annual pay rises. Health and wellbeing programs, including skin checks, health assessments, flu vaccinations and an employee assistance program. Professional development opportunities. Read the [Position Description] . Eligibility A pre-employment functional medical, inclusive of drug and alcohol testing, is a requirement of the recruitment and selection process. People who are of Aboriginal and Torres Strait Islander identity as well as people of culturally diverse backgrounds and of diverse abilities are encouraged to apply. Contact us All enquiries can be made to [email protected] Applications close 9:00am, 25 September 2026. • Sat, 12 Sep

Customer Technical & Support Specialist - Causal » Chermside, QLD - sector. We are seeking a Customer Technical & Support Specialist to join the RediCase team in Chermside. This varied role... information clearly to non-technical users Experience in IT Helpdesk, Application Support or Data Analytics is highly regarded • Thu, 10 Sep • TactiCall • AU$42 - 47 per hour

Manager, Technical Support » Mulgrave, VIC - recruitment activities carried out by unauthorized individuals or organizations. Job Title: Manager, Technical Support Who... with #EndlessPossibilities. What we are looking for As a Tech Support Manager, you will lead and develop a high-performing technical support • Thu, 10 Sep • SOTI

Technical Support Specialist » Australia - Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked 153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements To lead a working team or work independently in carrying out preventive and corrective maintenance of dedicated electronic systems To implement projects for upgrading and enhancement of existing systems or for new requirements To operate sound and video systems for sound reinforcement, stage monitoring, programme A/V recording / production, programme A/V feed, A/V material editing and post-production duties To control and manage the quality of sound and video programme outputs To liaise effectively with internal and external customers to ensure smooth running of programmes and performances Additional Locations : * Hong Kong * Hong Kong Go back Apply If you require an accommodation to complete this application, please contact [email protected] • Thu, 10 Sep • Lenovo

Technical Support Officer I » Australia - Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked 153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements To set-up and rig system equipment and facilities for operational and technical services. To assist in offering quality services to be delivered to the customer. To act as a first-line contact point for the customer during operational duties. To carry out simple operational duties independently when required. To assist in carrying out preventive & corrective maintenance and installation of system equipment and facilities. To perform such other duties as may be required. Additional Locations : * Hong Kong * Hong Kong Go back Apply If you require an accommodation to complete this application, please contact [email protected] • Thu, 10 Sep • Lenovo

Level 3 Product Technical Support Incident Manager » Melbourne, VIC - Role Summary The Level 3 Product Technical Support Incident Manager owns the end-to-end lifecycle of major (Sev1/Sev2....S. in a technical or business discipline, or equivalent operational experience. Additional requirements Periodic off-hours support • Thu, 10 Sep • State Street

Technical Support Lead - QLD » East Brisbane, Brisbane - Job Description Egis is looking for a hands-on Technology Support Lead to run frontline IT across our four QLD offices. You'll deliver advanced Level 2 support — spanning hardware, software and meeting room/AV — while driving service improvement and acting as the trusted IT voice for our engineering and project delivery teams. You'll manage one direct report, travel between sites to stay visible, and be the key link between local operations and the wider global IT organisation — keeping our people, project teams and engineering platforms running smoothly. You will be responsible for Leading Brisbane IT support (one direct report), delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance Managing software asset and license compliance, and leading communication and training for technology changes and rollouts Championing diversity, inclusion and HSE practices across the team • Thu, 10 Sep • Egis Group

Technical Support Analyst » Bray Park, Pine Rivers Area - Super Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time drives our culture of innovation and opportunity. About the Role At Super Retail Group, our purpose is to inspire and equip everyone to live their passion every day! As a result of internal progression, an opportunity has become available for a Technical Support Analyst to join our team. In this role, you will play a key part as the front line and face of Digital and Technology (D&T), providing exceptional technical support and service to our customers. Acting as the first point of contact for technical support, you will provide prompt, professional, and friendly assistance through telephone, kiosk, and other support channels. This role is suited to a customer-focused IT professional who enjoys troubleshooting technical issues, delivering exceptional service, and building strong relationships with users. You will be part of a collaborative environment, helping to ensure a seamless support experience while contributing to the ongoing reliability and performance of technology services. Your areas of accountability will include, but not be limited to: Technical Support Application Support Configuration Management Asset Management Systems Installation/ Decommission Customer Service Support This role is based at our Strathpine Support Office in Brisbane, with a full-time onsite presence required five days per week. About you We are seeking a customer-focused IT professional who enjoys providing hands-on technical support and takes pride in delivering a seamless end-user experience. With strong problem-solving skills and attention to detail, you can effectively manage technology assets throughout their lifecycle while working collaboratively in a fast-paced environment. You are self-motivated, capable of working under pressure and using your own initiative with minimal supervision. As a collaborative team player, you actively contribute ideas and suggestions for continuous improvement and are committed to delivering high-quality customer service and technical support. In addition, you bring: Demonstrated experience in an IT support or service desk environment. Understanding of basic network troubleshooting, network topology and the ability to run through triage run sheets to articulate problems into tickets. Understanding of large hybrid cloud environments such as Azure AD, O365, and AWS. Ability to perform repetitive, process-driven tasks by following documented procedures and applying a basic understanding of IT concepts. Intermediate level of computer literacy – MS Office Suite WHY JOIN US? You’ll get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in. Super Retail Group is a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder. We are committed to your professional development and will support on-going opportunities for both learning and progression. You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more. Our Culture of Inclusion Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience. How to apply Interested candidates for this role should apply by following the links and sending your resume . Video • Tue, 08 Sep • Super Retail Group

Lead Microservices and AI Technical Architect » Canberra, ACT - Requirements Job details The role will provide technical leadership, influence system builds and engineering... delivery. Key duties and responsibilities The successful candidate will be required to, Provide technical leadership • Tue, 08 Sep • Jaylirra

Technical Support Engineer » Macquarie Park, NSW - and training, making it well suited to engineers from service, technical support or manufacturing backgrounds. Duties... and Engineering teams Develop training materials and support technical training initiatives Assist with customer responses • Tue, 08 Sep • Evolve Scientific • AU$45 - 55 per hour

HVAC Tech Support / Technical Service Engineer » Lidcombe, NSW - Technical Service Engineer/ HVAC Tech Support - HVAC WA & NSW Full-Time | Permanent We are looking for experienced.... This is an excellent opportunity for someone with strong hands-on HVAC experience who is ready to transition into a more technical, support • Mon, 07 Sep • Sirius.

Sr. Technical Support Specialist - Documentum » North Sydney, NSW - to help us shape the future of information management. Join us. OpenText is seeking a Senior Technical Support Specialist... who is responsible, technical proficient, and trustworthy individuals to join our Technical Support team. As part of the • Mon, 07 Sep • OpenText

Salesforce Technical Lead (Support) - FSC / Financial Services » Melbourne, VIC - candidate will lead L2/L3 support teams, drive incident resolution, mentor technical resources, and ensure platform stability... to prioritize support and enhancement requests. Conduct root cause analysis and implement preventive measures. Technical • Mon, 07 Sep • Infosys • AU$108571 - 119893 per year

Technical Support Specialist » Sydney, Sydney Region - Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the 1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle complex cases efficiently and play a role in shaping a culture of continuous improvement. We ship product updates consistently, so if constant learning excites and energises you, this environment will suit you well! If this is the kind of role that excites you, then we want you as our next Technical Support Specialist. What will I be doing? Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too. Owning customer communications and issues from initial contact until resolution. Becoming an encyclopedia of knowledge about how Intercom works and what it is capable of. Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the product - a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Debugging complex issues with an understanding of both our own codebase and the many technologies employed by our customers. Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes. Influencing the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams. What your first 6 months will look like: In your first 30 days you will: Complete company onboarding, becoming familiar with Intercom’s values, strategy, and goals. Dive into CS-specific trainings to learn the product and CS workflows and successfully pass relevant assessments. Start talking to customers in the inbox and build “inboxing” fundamentals through Paired Inboxing sessions. Showcase successful and proactive communication about your training progress and needs/questions that arise. In your first 60 days, you will: Continue to complete CS trainings and pass relevant assessments successfully and on schedule. Independently inbox using the resources and supports provided; be able to identify Problems to be Solved and address all pieces of the customer’s query. Demonstrate ownership in the execution of your work. Showcase successful and proactive communication, building on above - begin a habit of having items prepared for 1:1 discussion and driving the agenda. In your first 90 days, you will: Receive QA reviews and action feedback. Begin a personal growth tracker document (or Individual Development Plan) with your manager for ongoing development and showcase a proactive approach to personal and career development. Contribute outside of the inbox via sharing suggestions and ideas for how we can improve. Successfully meet KPI targets and/or goals. Demonstrate Intercom’s Values in your work and alignment with the company vision and strategy. What skills do I need? 3-4 years of technical support experience, ideally within a software/SaaS environment. Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.) A basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn’t possible with Intercom’s REST API. Strong customer focus (excels at & enjoys helping customers) Strong communication skills (ability to question, clarify, empathize, use appropriate tone & language, personable) Strong problem solving skills (ability to think critically and learn on-the-fly) Ability to troubleshoot and utilize resources to answer questions on baseline topics Ability to take on & action feedback, as well as deliver feedback consistently and at a high quality to peers, managers and cross-functional partners. Excitement for a support environment that has fully embraced AI solutions as the next step towards providing world-class customer support. Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas. Bonus skills & attributes Experience using Intercom, or similar SaaS platforms. Experience as Tier 2 or similar level of support. Experience in coaching & mentoring teammates. Experience in helping customers make the most of their current subscriptions. Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues. You’ll Thrive Here If You: Are passionate about leveraging AI to enhance support experiences and drive team performance. See support as an exciting opportunity to solve daily customer related puzzles. Like finding ways to work smarter, not just harder. Are hungry to learn, iterate, and help build something great. Are excited by ownership, accountability and feedback—you don’t just do the work, you shape how it’s done, and are ok with sharing both constructive feedback & kudos about it. LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. • Sat, 05 Sep • Fin

Technical Support Officer - L1 » Sydney CBD, Sydney - About MONEYME MONEYME is a founder-led, ASX-listed digital lender and Certified B Corp on a mission to reinvent credit for modern Australians. Through smart technology, fast decisions, and a seamless customer experience, we're changing how Australians borrow. From personal loans, car loans, debt consolidation, to credit cards and free credit score tools, we build financial products people actually want. We move fast. We think big. And growth sits at the centre of everything we do. What we are looking for We are looking for a highly motivated and talented individual to join our team as a Technical Support Officer to work within our technical support and operations team. We are looking for someone who is keen to learn, and we are happy to provide training to less experienced individuals. We are a ISO 27001 certified company and in this role, you will provide software and Hardware related technical support and assistance to our Internal customers, ensuring their satisfaction and resolving their technical issues efficiently. You will have the opportunity to learn and grow within a dynamic and collaborative environment. You will also work closely with other teams and stakeholders to understand, implement, and maintain ISO 27001 requirements. Responsibilities for this role are: Provide first-level technical support to customers via various channels, including phone, email, and chat. Assist customers in troubleshooting software and hardware issues to provide timely and effective solutions. Resolve technical problems by investigating, diagnosing, and implementing solutions or escalating to the appropriate team. Document and track customer interactions, including details of inquiries, comments, and actions taken, using Atlassian - Jira. Collaborate with cross-functional teams, including Operations and product development, to identify and resolve complex technical issues. Assist in creating and updating technical support documentation, including FAQs, knowledge base articles, and troubleshooting guides. To be successful in this role you must have the following: Passion to provide outstanding customer service. Knowledge and experience working in a technical support position or have academic knowledge gained at TAFE or University. Outstanding communication skills - Both written and verbal. Ability to work autonomously, own and complete tasks. Ability to go above and beyond to help MONEYME clients and customers. What’s in it for you At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to explore new projects and develop people’s careers. We have quarterly awards, events, bonuses and more. Some of our perks and benefits we offer to our employees are: Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees 3 days paid community service and volunteering leave per year 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer Quarterly champion awards and reward trips Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc Novated lease Corporate private health discount Team social events, massages in the office, free coffee and much more MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.­­­ • Fri, 04 Sep • MONEYME

Level 3 Senior Product Technical Support Engineer, AVP » Melbourne, VIC - Role Summary The Level 3 Senior Product Technical Support Engineer, AVP is the advanced escalation layer for the..., Mathematics, or a related technical discipline. Additional requirements Periodic off-hours support About State Street • Fri, 04 Sep • State Street

Level 3 Product Technical Support Team Lead, VP » Melbourne, VIC - Role Summary The Level 3 Product Technical Support Team Lead, VP is the advanced escalation layer for the... technical support team through complex, high risk and high impact incident triage. Sev1 leadership — Provide technical • Fri, 04 Sep • State Street

Technical Support & Customer Service Consultant » Sydney, Sydney Region - About the Role: We are seeking a Technical Support & Customer Service Consultant to join our client’s team. This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites. Key Responsibilities: • Provide technical and customer support for access control systems • Troubleshoot basic technical, mechanical, and system issues • Assist with onsite testing, commissioning, handovers, and client training • Support clients, contractors, electricians, and site teams with technical queries • Coordinate with internal teams and installers to resolve issues • Use systems such as HammerTech, Monday.com, and HubSpot for communication and support • Complete basic hands-on technical tasks and adjustments where required • Keep customers updated on issues, progress, and resolutions You will ideally have: • Excellent communication and customer service skills • Must be an Australian Citizen or Permanent Resident • A positive attitude and strong work ethic • A genuine interest in technology and learning new systems • Strong troubleshooting and problem-solving skills • A practical, hands-on approach • Confidence working with clients and construction site teams • Experience in technical support, field service, electrical, mechanical, security, or construction technology is desirable • Good computer skills and the ability to learn new software quickly • A current driver's licence and willingness to travel to construction sites What We're Looking For: This role would suit someone who: • Enjoys technology and troubleshooting • Likes working onsite and being hands-on • Is confident speaking with customers and solving problems • Has a can-do attitude and is willing to learn • Takes ownership and follows issues through to resolution • Enjoys working in a customer-focused environment Benefits: • Join a growing Australian construction technology business • Supportive and tech-driven work environment • Training provided on systems and access control technology • Opportunity for career progression • Develop technical support and customer service skills About the Company: Our client is a leading provider of access control solutions for construction sites across Australia, providing innovative technology, system integration, and ongoing technical support. • Fri, 04 Sep • Frontline Recruitment Group

Technical Support Engineer » Sydney, NSW - and more. About the job The Postgres Data Server Technical Support team is looking for a Engineer to provide technical support for the... issues and influence software direction. As a Technical Support Engineer, you will:· Provide technical support • Thu, 03 Sep • SAS Institute

Technical Support Specialist » Sydney, Sydney Region - Job Overview The Technical Support Specialist will provide expertise in IT/Networking, manage and support payment systems and contribute to process building and documentation efforts. The role is critical in maintaining service reliability and ensuring operational efficiency across all technical support functions. Responsibilities · Diagnose, troubleshoot, and resolve a range of hardware, software, and network issues in a timely and effective manner · Perform routine maintenance and updates to network systems to ensure consistent and optimal performance at all times · Assist with the setup, configuration, and ongoing security monitoring of network systems to ensure a secure and stable environment · Troubleshoot and resolve payment related issues in a timely manner, working closely with relevant stakeholders to ensure minimal disruption to operations · Ensure all payment processing activities comply with relevant security standards and protocols to maintain a secure and compliant environment · Develop, implement, and maintain standard operating procedures (SOPs) and process documentation to support consistent and efficient operations across the business · Create and maintain up to date technical manuals, user guides, and troubleshooting FAQs to support end users and technical staff across the organisation · Collaborate with cross functional teams to identify areas for process improvement and ensure all technical support activities are aligned with organisational goals · Actively participate in the on-call rotation, providing responsive after-hours technical support where operationally required to ensure continuous coverage and minimal disruption to business operations · Respond to and resolve urgent technical issues in a timely manner to minimise downtime and maintain service continuity across the business · Communicate clearly and effectively with relevant stakeholders during incidents, providing timely updates throughout the resolution process Required Skills / Qualifications / Certifications / Tech Stack Essential - 1 to 3 years of hands on experience in a similar role within a relevant industry, with a demonstrated ability to apply technical knowledge in a fast paced environment - Demonstrate proven experience in managing and supporting payment processing systems and related technologies - Proven ability to develop, implement, and maintain process documentation and standard operating procedures (SOPs), ensuring accuracy, relevance, and accessibility at all times - Excellent communication and interpersonal skills with the ability to convey technical information clearly and confidently - High level of attention to detail with a commitment to accuracy and quality across all aspects of work including documentation, system management, and incident resolution - Demonstrated adaptability and flexibility to thrive in a dynamic and fast paced environment, managing competing priorities and adjusting to changing business needs. Outcomes and Deliverables Deliverables - Fully documented and maintained library of SOPs, technical manuals, and user guides - Completed incident logs and resolution reports for all hardware, software, network and payment related issues - Regular network and system performance and maintenance report - Fully documented and maintained library of SOPs, technical manuals, and user guides - Post incident review reports following all significant outages or technical disruptions - Fully documented and maintained library of SOPs, technical manuals, and user guides Outcomes - Improved system reliability and reduced downtime across all IT and network infrastructure - A secure and fully compliant payment processing environment - Faster resolution of technical issues through well documented and consistently applied processes and SOPs - Reduced repeat incidents through effective root cause analysis and implementation of preventative measures - Improved stakeholder confidence and satisfaction WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. WHO IS VONTIER Vontier?(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,?automation?and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let's power the way the world moves The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail [email protected] to request accommodation. • Thu, 03 Sep • Vontier

Technical Support & Customer Service Consultant » Sydney, NSW - About the Role: We are seeking a Technical Support & Customer Service Consultant to join our client’s team.... This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service • Thu, 03 Sep • Frontline Recruitment Group • AU$65000 - 70000 per year

Technical Support Specialist » Sydney, NSW - provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent... in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Specialist • Thu, 03 Sep • Intercom

Technical Support Officer - L1 » Sydney, NSW - of everything we do. What we are looking for We are looking for a highly motivated and talented individual to join our team as a Technical Support Officer to work within our technical support... support and assistance to our Internal customers, ensuring their satisfaction and resolving their technical issues efficiently • Thu, 03 Sep • MoneyMe

Technical Support Engineer » Sydney, NSW - job The Postgres Data Server Technical Support team is looking for a Engineer to provide technical support for the enterprise... and influence software direction. As a Technical Support Engineer, you will:· Provide technical support for customers who • Wed, 02 Sep • SAS Institute

Computer Technical Support Analyst Asc - E1 » Williamtown, NSW - in multimedia or IT support? If so, this is your chance to join a supportive team where you’ll gain hands-on experience, work... with a variety of technologies, and develop your career in IT desktop support. As a Junior IT Desktop Support professional, you’ll • Wed, 02 Sep • Lockheed Martin

CRM Support Finance and Technical » Australia - . You will provide functional and technical support across active client environments, with a focus on Dynamics 365 CRM, Dataverse, model... documentation, technical notes, test scripts, release notes and support runbooks Facilitate workshops and triage sessions • Wed, 02 Sep • Avanade

Technical Support Specialist » Sydney, NSW - Job Overview The Technical Support Specialist will provide expertise in IT/Networking, manage and support payment... and ensuring operational efficiency across all technical support functions. Responsibilities · Diagnose, troubleshoot • Tue, 01 Sep • Vontier

Technical Analyst (Service Support) » Australia - . Be part of a team dedicated leveraging your technical expertise to serve and support the needs of Council staff, analyse... experience when engaging with council services. We are seeking a talented Technical Analyst to join our Innovation • Tue, 01 Sep • Melton City Council • AU$97926 - 106637 per year

Incident Manager - Technical Support » Sydney, NSW - Job Title Incident Manager - Technical Support Job Description Job Description Are you passionate about leading... to join our Technical Support organization and play a key role in managing customer-impacting incidents across our global operations • Sun, 30 Aug • Toyota Automated Logistics

Services Specialist - Technical Support Engineering » Brisbane, Brisbane Region - Services Specialist - Technical Support Engineering Would you like to join our Wireline Services Product Line? Do you like working in collaborative teams and solving technical problems? Join our Wireline Services Team The Wireline services product line offers a complete range of downhole well logging technology and services for every environment. We are continuously developing our own technologies. Meeting customers' demands and finding innovative ways of working to enable our clients to work more efficiently and economically. Partner with the best As a Technical Support Engineer, you'll work as part of the support team. You'll lead and provide technical support to other groups and co-workers for Baker Hughes Wireline in Australia. You'll provide coaching to others specialist, technicians, and apprentices in your area of expertise. As a Technical Support Engineer - Wireline Services you will be responsible for: Providing technical expertise and guidance to Operations Teams, Sales, and clients. Developing and implementing solutions to meet client needs. Managing and coordinating the introduction of new technologies. Collaborating with AMO Teams to troubleshoot equipment and ensure smooth operations. Ensuring compliance with managing the Job Cycle (MtJC) process. Raising alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job. Fuel your passion To be successful in this role you will: Have a bachelor's degree in engineering or equivalent. Have at least 5 years of thorough understanding (Technical) and competency in oilfield wireline operations and services (advanced open/cased-hole services) Have experience with open hole & cased hole logging and perforating services. Be a good communicator and fluent in English. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Please discuss your preferred working arrangements with your recruiter during the process Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Safety net of life insurance and disability programs Tailored financial programs. Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. • Sun, 30 Aug • Baker Hughes

Services Specialist - Technical Support Engineering » Australia - Services Specialist - Technical Support Engineering Would you like to join our Wireline Services Product Line? Do you like working in collaborative teams and solving technical problems? Join our Wireline Services Team! The Wireline services product line offers a complete range of downhole well logging technology and services for every environment. We are continuously developing our own technologies. Meeting customers' demands and finding innovative ways of working to enable our clients to work more efficiently and economically. Partner with the best As a Technical Support Engineer, you'll work as part of the support team. You'll lead and provide technical support to other groups and co-workers for Baker Hughes Wireline in Australia. You'll provide coaching to others specialist, technicians, and apprentices in your area of expertise. As a Technical Support Engineer - Wireline Services you will be responsible for: Providing technical expertise and guidance to Operations Teams, Sales, and clients. Developing and implementing solutions to meet client needs. Managing and coordinating the introduction of new technologies. Collaborating with AMO Teams to troubleshoot equipment and ensure smooth operations. Ensuring compliance with managing the Job Cycle ( MtJC ) process. Raising alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job. Fuel your passion To be successful in this role you will: Have a bachelor’s degree in engineering or equivalent. Have at least 5 years of thorough understanding (Technical) and competency in oilfield wireline operations and services (advanced open/cased-hole services) Have experience with open hole & cased hole logging and perforating services. Be a good communicator and fluent in English. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Please discuss your preferred working arrangements with your recruiter during the process Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Safety net of life insurance and disability programs Tailored financial programs. Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering • Sun, 30 Aug • Baker Hughes

Diagnostic Coordinator (OEM Technical Support) » Miranda, Sutherland Area - Diagnostic Coordinator (OEM Technical Support) - Miranda, NSW Opportunity to work from home 2 days per week Work with leading OEM diagnostic systems and technical support Enjoy ongoing training, development and career progression About the company Our client is a well-established automotive organisation founded in 1942, operating across more than 90 countries and regions and delivering area-specific transport solutions. Its Australian operations are a major and successful part of the global network. About the role This is an outstanding opportunity to step into a highly desirable technical support position with a leading commercial vehicle OEM. As Diagnostic Coordinator, you will move off the tools (or from a service advisor role) into a professional office-based environment where your diagnostic expertise directly supports the national dealer network. Duties Provide first-line phone and email diagnostic and technical support to the dealer network, guiding technicians through fault finding, wiring diagrams, scan-tool data and repair procedures. Manage technical cases through to resolution using the company’s assist/portal systems, ensuring accurate documentation and timely closure. Prepare clear technical reports and, when required, assist with the creation or distribution of technical bulletins. Coordinate parts returns to the factory, including pick-and-pack activities. Support continuous improvement by identifying recurring issues and feeding insights back to relevant internal teams. Maintain high standards of professional communication and presentation in all dealer and internal interactions. Occasional interstate travel may be required; the majority of work is office- or home-based. Skills and experience Solid hands-on diagnostic experience (ideally 5 years as a light- or heavy-vehicle technician) with strong proficiency in wiring diagrams, scan tools and complex fault diagnosis. Previous experience as a service advisor is highly regarded. Excellent organisational skills, customer-service orientation and the ability to communicate technical information clearly and professionally (both written and verbal). Competent computer skills, including Microsoft Word and Excel, accurate typing of technical reports, and the ability to work efficiently in online portals and email. Current driver’s licence covering light and heavy vehicles. Ability to work autonomously (required for the hybrid arrangement) while remaining a collaborative team member. Police check is mandatory. (We complete this on your behalf) Benefits Competitive salary package Super Opportunity to work from home 2 days per week Monday–Friday, 8:30am–5:06pm Professional OEM environment with ongoing training and development How to Apply If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today. Not the job you are after? For more Diagnostic Coordinator jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au SCR-danny-bazylewicz • Sat, 29 Aug • Just Automotive Recruitment

Technical Support Engineer - PowerEdge XE » Australia - Description At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Chatswood. What you’ll achieve As a Technical Support Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. Responsibilities You will: Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams Provide qualified information to Engineering so they can improve product quality and reliability Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Qualifications Essential Requirements Strong knowledge and understanding of Dell PowerEdge servers Working fundamental knowledge of PowerEdge XE servers Comfortable working in Linux environments (RHEL and Ubuntu) In depth troubleshooting knowledge Good understanding of Dell and vendor diagnostics utilities and their application Customer facing experience and the ability to work in a high-pressure environment 3 years of technical support experience Desirable Requirements Bachelor’s degree • Sat, 29 Aug • Dell Technologies

Technical Support Engineer (Exchange) » Australia - Overview MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This position requires flexibility in working shift based on the business needs and the working shift may vary depending on the operational demand. For example, there may be a dedicated evening shift (3pm - 11.30pm) or include shift rotations such as Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. - Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. - You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. - Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements. The ideal candidate combines strong technical knowledge with excellent customer service skills and is passionate about delivering high-quality end-user support and continuous service improvement. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3 years of technical support, technical consulting experience, or information technology experience OR 5 years of technical support, technical consulting experience, or information technology experience OR equivalent experience Additional Required Qualifications: Exchange: - Proven track record of working with Exchange architecture and Exchange Online, showcasing in-depth knowledge and hands-on experience. - Deep understanding of Exchange architecture and Exchange Online, demonstrating the ability to troubleshoot and resolve complex issues efficiently. - Extensive experience in administering Exchange Server - Proficiency in Windows Server 2016 and 2019 concepts and administration, managing underlying infrastructure for Exchange environments effectively. - Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments, demonstrating a strong grasp of their intricacies. - Experience in executing migrations from Exchange On-Premise to Exchange Online, minimizing downtime and ensuring a seamless transition. - Working Knowledge and how they relate to clients, connectivity, security and management of Exchange Environments: o Entra ID identity, authentication, and conditional access o M365 security and compliance/Purview technologies (eDiscovery, DLP, ATP, OCAS, etc.), o Networking (HTTP, DNS, TCP/IP) and web server - Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions. - Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users. - Willingness to work on weekends / evenings as required by the business. Office: Provide technical support for Microsoft Office, Microsoft 365, and Copilot-related scenarios. Experience supporting Microsoft Office or Microsoft 365 products. - Strong troubleshooting and analytical skills. - Good understanding of cloud services, identity, licensing, and tenant configuration. - Familiarity with Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Office desktop/web apps. - Strong Interest in AI productivity tools, especially Microsoft Copilot. - Troubleshoot issues across Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, and web-based Microsoft 365 experiences. - Support customers with Copilot enablement, licensing, access, prompt usage, and expected product behaviour. - Investigate incidents using logs, diagnostics, service health information, and customer reproduction steps. - Clearly explain technical issues, workarounds, and resolutions to both technical and non-technical audiences. - Collaborate with engineering, product teams, and peer support teams to escalate complex or emerging issues. - Document known issues, troubleshooting steps, and customer-ready guidance. - Identify trends in customer cases and contribute to product quality and supportability improvements. - Promote responsible AI usage, data protection awareness, and secure Microsoft 365 configuration practices. Additional Preferred Qualifications: Optional (Experience in one or more of these areas desirable) - Debugging and scripting skills with PowerShell and Graph API - Utilizing scripting to automate tasks and streamline Exchange administration. - Experience managing or supporting Skype for Business/Teams /SharePoint Server/SPO/Office. - Development experience with programming languages such as PowerShell, Java, C++ and C#. - Networking Knowledge (HTTP, DNS, TCP/IP) Soft skills: 1. Fast learner and willing to learn new technologies. 2. Cross-team collaborations & teamwork. 3. Customer handling experience. 4. Strong communication skills - Fluent oral & written English 5. Effective, polished interactions with customers to gather information. 6. Demonstrable troubleshooting skills 7. Logical and Critical thinking. 8. Passion for technology and customer support Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Security Clearance Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html) • Fri, 28 Aug • Microsoft Corporation

Data Centre technical Support » Sydney, Sydney Region - Build a career with confidence We are a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. Role Overview As Data Centre Technical Support, you will provide technical and application engineering support throughout the project lifecycle - from reviewing specifications and developing equipment selections through to technical presentations, testing and project delivery. You will be responsible for understanding complex customer requirements and translating them into practical, compliant and commercially viable data centre cooling solutions. Key Responsibilities Key Responsibilities Provide application engineering support across Hyperscale, Colocation and Enterprise Data Centre projects. Review project specifications, consultant requirements and tender documentation. Select appropriate equipment and develop technical proposals and compliance documentation. Prepare and deliver technical presentations and training for customers, consultants and other stakeholders. Work closely with Product Management and Engineering teams on product capabilities, customised selections and technical solutions. Coordinate and support Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) , including preparation of test scripts. Ensure proposed solutions comply with relevant industry standards, project requirements and customer specifications. Provide technical input and support to the Data Centre Sales and Service teams. Monitor emerging technologies, industry developments and market trends across data centre cooling. Contribute technical insights to product development, solution strategy and future business opportunities. Build strong technical relationships with customers, consultants, contractors and project stakeholders. About You We are looking for an experienced HVAC professional who understands the technical and operational demands of critical cooling and data centre environments. You will ideally have: A BE/BTech in Mechanical Engineering or a related engineering discipline. 10 years' experience in HVAC, critical cooling or a closely related technical environment. Experience supporting Data Centre cooling projects is highly desirable. Strong knowledge of thermal engineering and critical cooling systems. Experience with chillers, hydronic systems, pumps, heat exchangers and refrigeration systems. Strong understanding of airside systems and HVAC applications. The ability to interpret engineering drawings, P&IDs, project specifications and technical documentation. Knowledge of Australian and international HVAC and Data Centre standards. Strong analytical and problem-solving capability. Excellent written and verbal communication skills. The ability to work effectively across technical, commercial and project teams. What Will Make You Successful? You will be someone who can operate confidently in a technically complex and fast-moving environment. We are looking for a person who: Builds trust through reliability, integrity and consistent delivery. Takes a structured and disciplined approach to technical work. Can manage multiple priorities and deliver to project deadlines. Remains calm and solutions-focused when working under pressure. Uses sound technical judgement and forward thinking to solve complex problems. Communicates confidently with senior customers, consultants and internal stakeholders. Is highly organised and takes ownership of their work. Demonstrates strong leadership and collaboration skills. Is committed to continuous improvement and staying ahead of emerging Data Centre technologies. Maintains a high level of professionalism and ethical behaviour. Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ . Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice • Thu, 27 Aug • Carrier

Data Centre technical Support » Glenorchy, Glenorchy Area - Build a career with confidence! We are a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. Role Overview As Data Centre Technical Support, you will provide technical and application engineering support throughout the project lifecycle — from reviewing specifications and developing equipment selections through to technical presentations, testing and project delivery. You will be responsible for understanding complex customer requirements and translating them into practical, compliant and commercially viable data centre cooling solutions. Key Responsibilities Key Responsibilities Provide application engineering support across Hyperscale, Colocation and Enterprise Data Centre projects. Review project specifications, consultant requirements and tender documentation. Select appropriate equipment and develop technical proposals and compliance documentation. Prepare and deliver technical presentations and training for customers, consultants and other stakeholders. Work closely with Product Management and Engineering teams on product capabilities, customised selections and technical solutions. Coordinate and support Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) , including preparation of test scripts. Ensure proposed solutions comply with relevant industry standards, project requirements and customer specifications. Provide technical input and support to the Data Centre Sales and Service teams. Monitor emerging technologies, industry developments and market trends across data centre cooling. Contribute technical insights to product development, solution strategy and future business opportunities. Build strong technical relationships with customers, consultants, contractors and project stakeholders. About You We are looking for an experienced HVAC professional who understands the technical and operational demands of critical cooling and data centre environments. You will ideally have: A BE/BTech in Mechanical Engineering or a related engineering discipline. 10 years' experience in HVAC, critical cooling or a closely related technical environment. Experience supporting Data Centre cooling projects is highly desirable. Strong knowledge of thermal engineering and critical cooling systems. Experience with chillers, hydronic systems, pumps, heat exchangers and refrigeration systems. Strong understanding of airside systems and HVAC applications. The ability to interpret engineering drawings, P&IDs, project specifications and technical documentation. Knowledge of Australian and international HVAC and Data Centre standards. Strong analytical and problem-solving capability. Excellent written and verbal communication skills. The ability to work effectively across technical, commercial and project teams. What Will Make You Successful? You will be someone who can operate confidently in a technically complex and fast-moving environment. We are looking for a person who: Builds trust through reliability, integrity and consistent delivery. Takes a structured and disciplined approach to technical work. Can manage multiple priorities and deliver to project deadlines. Remains calm and solutions-focused when working under pressure. Uses sound technical judgement and forward thinking to solve complex problems. Communicates confidently with senior customers, consultants and internal stakeholders. Is highly organised and takes ownership of their work. Demonstrates strong leadership and collaboration skills. Is committed to continuous improvement and staying ahead of emerging Data Centre technologies. Maintains a high level of professionalism and ethical behaviour. Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way . Join us and make a difference. Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice • Thu, 27 Aug • Carrier Corporation

Technical Support Engineer (SharePoint) » Australia - Overview MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers' technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This position requires flexibility in working shift based on the business needs and the working shift may vary depending on the operational demand. For example, there may be a dedicated evening shift (3pm - 11.30pm) or include shift rotations such as Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. - Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. - You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. - Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements. The ideal candidate combines strong technical knowledge with excellent customer service skills and is passionate about delivering high-quality end-user support and continuous service improvement. Qualifications Required Qualifications: Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3 years of technical support, technical consulting experience, or information technology experience OR 5 years of technical support, technical consulting experience, or information technology experience OR equivalent experience Additional Required Qualifications: SharePoint: - Extensive experience in administering SharePoint Server - Advanced technical knowledge about SharePoint Server and SharePoint Online - Experience of investigating complex SharePoint issues relating to administration, performance and customization. - Understanding of identity and authentication/authorization with Windows Active Directory Services and Azure Active Directory - Experience of web development technologies, e.g. ASP.NET, HTTP, JavaScript, HTML5, CSS, React, Angular - Understanding of client/server, networking, and Internet technologies fundamentals - Demonstrated ability to troubleshoot and resolve complex issues efficiently. - Adequate knowledge in SQL Server - Diagnose and resolve Copilot-related issues, including access, permissions, licensing, and functionality problems. - Respond to support tickets and service requests within established SLAs. - Escalate complex issues to Microsoft or internal technical teams when required. - Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions. - Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users. - Willingness to work on weekends / evenings as required by the business. Provide technical support for Microsoft Office, Microsoft 365, and Copilot-related scenarios. Experience supporting Microsoft Office or Microsoft 365 products. - Strong troubleshooting and analytical skills. - Good understanding of cloud services, identity, licensing, and tenant configuration. - Familiarity with Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Office desktop/web apps. - Strong Interest in AI productivity tools, especially Microsoft Copilot. - Troubleshoot issues across Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, and web-based Microsoft 365 experiences. - Support customers with Copilot enablement, licensing, access, prompt usage, and expected product behaviour. - Investigate incidents using logs, diagnostics, service health information, and customer reproduction steps. - Clearly explain technical issues, workarounds, and resolutions to both technical and non-technical audiences. - Collaborate with engineering, product teams, and peer support teams to escalate complex or emerging issues. - Document known issues, troubleshooting steps, and customer-ready guidance. - Identify trends in customer cases and contribute to product quality and supportability improvements. - Promote responsible AI usage, data protection awareness, and secure Microsoft 365 configuration practices. Additional Preferred Qualifications: Optional (Experience in one or more of these areas desirable) - Debugging and scripting skills with PowerShell and Graph API - Utilizing scripting to automate tasks and streamline Exchange administration. - Experience managing or supporting Skype for Business/Teams /SharePoint Server/SPO/Office. - Development experience with programming languages such as PowerShell, Java, C++ and C#. - Networking Knowledge (HTTP, DNS, TCP/IP) - Knowledge and experience with PowerShell is a plus Soft skills: 1. Fast learner and willing to learn new technologies. 2. Cross-team collaborations & teamwork. 3. Customer handling experience. 4. Strong communication skills - Fluent oral & written English 5. Effective, polished interactions with customers to gather information. 6. Demonstrable troubleshooting skills 7. Logical and Critical thinking. 8. Passion for technology and customer support Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Security Clearance Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html) • Wed, 26 Aug • Microsoft Corporation

Technical Support Officer - Manufacturing » Smithfield, Parramatta Area - Monday to Friday 8.00am-4.00pm Graduate Engineer placement - Production and/or Manufacturing background $40-$42 per hour casual rate Smithfield location 6 month minimum placement with the potential for ongoing permanency Energetic and dynamic team Our client is seeking a Technical Support Officer to provide practical technical and administrative support, take ownership of routine activities, and reduce day-to-day maintenance, inventory control and supplier coordination. The ideal candidate will be a practical, mechanically capable person who can support maintenance, take ownership of key preventative maintenance activities and independently manage routine technical, contractor and administrative follow-up to support the daily operation of the business. Roles and Responsibilities: Current forklift licence with the ability to operate a forklift safely and confidently. Good mechanical understanding and ability to understand how machinery and mechanical components function. Ability to use IFS or a similar Computerised Maintenance Management System Good understanding of preventative maintenance principles and ability to take ownership of assigned PM programs and improvement initiatives Good practical, hands-on ability and willingness to actively assist maintenance personnel with repairs, servicing, component replacement and other equipment-related tasks. Ability to manage maintenance stock, spare parts and inventory effectively. Ability to approach equipment problems logically and systematically. Ability to produce and modify basic CAD drawings for mechanical components, fabrication work and equipment modifications. Ability to identify and analyse components that are critical to plant operation Ability to communicate professionally and effectively with suppliers and service providers Ability to understand cost control and complete maintenance or project activities within an agreed budget. Ability to coordinate and schedule contractors and ensure site safety and compliance requirements are completed before work begins Required Skills/Qualification Tertiary degree in Mechanical or Mechatronic Engineering At least 2 years experience in production industry Forklift license preferred but not essential Stock and inventory management experience CAD drawing production If you believe you meet the criteria mentioned above please apply now or email Hannah Limond at [email protected] Please note only shortlisted candidates will be contacted LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services • Sat, 22 Aug • LP Consulting Services

IT Technical Support Coordinator - Brisbane » Australia - Description About the role DP World is looking for someone who genuinely enjoys solving IT problems and keeping people up and running. You will be the go-to person for end-user technology supporting, troubleshooting, and managing the devices and systems our people rely on daily, from configuring laptops to sorting software hiccups to keeping hardware humming along. You will work closely with the wider IT team to bring end-user systems and solutions to life. This role is based at our Fisherman Island Terminal. Key Accountabilities - Keeping things running in line with Regional IT's processes, SLAs, and standards Following approved system administration practices and global/regional IT policy Supporting ITSM areas including the Change Management process Managing high-priority incidents when something goes down at the Terminal, plus owning lower-priority incidents end to end Investigating escalated issues and resolving them within SLA Joining a 24x7 after-hours rotation for critical incidents, sometimes a phone call, sometimes heading to the terminal in person Qualifications, Skills and Experience - At least a year in an EUC support role; logistics/supply chain exposure a bonus Solid desktop and infrastructure support experience with real troubleshooting chops A knack for automating repetitive tasks Experience supporting teams that need 24x7 backup, with an engineering-minded approach to business IT Comfort in an ITIL-aligned environment (Incident, Change, Problem, continuous improvement) Willingness to occasionally work at heights supporting Mobile Computer Terminals Strong people skills across all levels of the business Hands-on experience with Windows, Active Directory, Office 365, SOE/MOE builds, desktop apps/smartphones/iPads, and remote access tools (ManageEngine) Confidence with ServiceNow or similar ITSM tools; PowerShell/scripting a plus A "Shift Left" mindset for smoother, more self-sufficient BAU support About DP World DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door. In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. LI-SK3 • Sat, 22 Aug • DP World

Technical Support Officer » Sydney, Sydney Region - Job Description We are currently seeking a dedicated Technical Support Officer to support our continually expanding business. This role will be based in the Sydney CBD, and will contribute their skills and expertise to our collaborative and supportive team. Reporting into the Service Delivery Manager, this role will be responsible for providing exceptional customer service to all levels of the NSW business in an efficient, personal, and professional manner. Some of the key responsibilities in this role include: Identifying and proactively resolving IT issues, primarily for the Sydney offices. Providing first and second level hardware and software support. Adhering to all processes and documenting procedures accordingly. Making recommendations on upgrades and replacements when necessary. Proactively building the IT brand via local delivery of customer facing technology initiatives. Participate in projects as required. • Fri, 21 Aug • Colliers

Technical Support Engineer Team Leader » The Rocks, Sydney - OVERVIEW: Genetec Australia PTY Ltd is seeking the role of the Technical Support Engineer Team Leader (Australia) is to coordinate a team of 3 to 4 Support Engineers while continuing to ensure the team provides quality and professional post-sales services to our customers via email, phone, text chat or on-site support. They will help handle more complex cases and be involved in technical escalations. The Technical Support Engineer Team Leader is based in Sydney and will report to the Customer Experience Manager (Australia). JOB DUTIES: Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues and monitors escalated cases Monitor local Technical Support specialists and assist them in more difficult cases Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool Prepare product related training programs to ensure the team is up to date on technical knowledge Handle, and train employees on other products like Stratocast, Genetec Security Center, Horizon (Genetec Security Center SaaS). Prepare and assist the on-boarding, training, and reverse shadowing new employees. Participates in the employee evaluation process with the CX Manager Additional tasks: Collaborate with Sales Admin, CRM Data Specialists, DBS and DI teams to resolve CRM incidents and handle urgent customer GTAP login issues for portal.genetec.com & Genetec.com/Portal including backend related issues. Collaborate with Login.Genetec.com devs for issues related to the domain and improve the functionality of it. This may include reporting on security vulnerabilities. Collaborate with Genetec.com/Portal (New Online Store) devs and team to resolve issues raised internally or by customers. Field Support: Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises Provide on-site and off-site professional services to Genetec customers, including proof-of- concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests Requirements SKILLS & EXPERIENCE : Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or an equivalent technical qualification such as CCNA, CCNP certification 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver’s license and passport Capacity to travel up to 35% for field engineering assignments Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP – CCTV system or Access control. Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Salary: Between AUD $90,000.00 and AUD $100,000.00 (range excludes superannuation), depending on experience. Applications will be accepted from August 19, 2026, with the closing date for applications being September 17 , 2026 . • Wed, 19 Aug • Genetec

APAC Technical Support Leader » Sydney, Sydney Region - Job Description Summary The Senior Technical Support Manager is responsible for leading the regional technical support function across Asia Pacific, ensuring timely, high-quality support to Service Account Managers (SAMs), Project Managers (SPMs), Field Service Engineers (FSEs), Parts, and Customers. This role drives technical excellence, promotes standardization, and enables continuous improvement across the region while serving as a critical link between field operations, engineering, and product line teams. The leader will build regional capability, manage escalations, and enhance customer satisfaction in alignment with GE Vernova Ways - Innovation, Lean, Customer, One Team, and Accountability. Job Description This role can be based in APAC. Core Focus We are seeking a high-caliber technical leader with deep domain expertise in Medium Voltage Power Systems and Variable Frequency Drives (VFDs) . You will lead the APAC technical support strategy, ensuring our complex power electronics and automation assets perform at peak reliability. You are the technical authority for regional escalations, bridging the gap between field challenges and engineering design. Key Responsibilities Technical Support & Escalation Management Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers. Manage technical escalations , driving timely resolution in collaboration with Product Line, Engineering, and Global Technical teams. Ensure root cause analysis (RCA) and corrective actions are executed and shared to prevent repeat issues. Uphold safety, compliance, and quality standards in all technical interventions. Regional Alignment & Knowledge Management Drive standardization of troubleshooting guides, tools, and processes across APAC. Build and expand the knowledge base to capture field learnings and best practices. Partner with Global Technical Support Leaders to ensure regional alignment with global service strategy. Provide structured field feedback to Engineering and Product Line for reliability and design improvements. Customer & Field Engagement Act as the technical interface to customers on escalated or complex cases. Partner with Regional Parts and Services teams to resolve parts identification, obsolescence, and interchangeability issues . Support customer meetings, site visits, and presentations requiring deep technical expertise. Talent Development & Leadership Lead, coach, and develop a diverse regional Technical Support team . Implement structured training, certification, and mentoring programs for FSEs and support engineers. Promote knowledge transfer and collaboration across teams, functions, and countries. Continuous Improvement & Innovation Leverage data analytics to improve First-Time Fix Rate (FTFR), Mean Time to Resolution (MTTR), and case closure cycle time . Champion digital tools and remote diagnostic solutions to increase service efficiency. Identify and drive continuous improvement initiatives to enhance service productivity, reliability, and customer value. GE Vernova Ways in Action Innovation: Drive adoption of digital solutions, remote diagnostics, and new service models to better support customers. Lean: Simplify technical support workflows, eliminate waste, and standardize tools across the region. Customer: Act as the trusted technical partner, ensuring timely, transparent, and high-quality support. One Team: Creates collaboration across FSEs, Parts, Engineering, Product Line, and global peers to deliver as a united GE Vernova team. Accountability: Take ownership for escalations and outcomes, ensuring commitments to customers and stakeholders are met. Key Metrics / Success Measures Customer Satisfaction / NPS improvement in technical responsiveness and resolution quality. Escalation Response Time & MTTR - reduction in average resolution time. First-Time Fix Rate (FTFR) improvements across APAC. Knowledge Base Utilization & Contributions - adoption of published solutions. Training & Certification Coverage - % of FSEs and Technical Support Engineers certified. Field Feedback Impact - measurable influence on product and design improvements. Qualifications & Experience Bachelor's or Master's degree in engineering (Electrical, Controls, or related field). 12 years' experience in technical services, field engineering, or product support , preferably in energy or industrial sectors. Proven track record in managing regional or cross-country technical teams . Expertise in failure analysis, troubleshooting, and technical escalation management . Familiarity with GE Vernova systems and tools (e.g., ServiceMax, Salesforce, technical knowledge systems) preferred. Strong communication and stakeholder management skills across cultures. Willingness to travel regionally (30-40%). Key Competencies Technical depth & problem-solving Influencing & stakeholder engagement Coaching & developing technical talent Escalation management under pressure Collaboration across functions and regions Data-driven improvement mindset Additional Information Relocation Assistance Provided: Yes \LI-Remote - This is a remote position GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. • Wed, 19 Aug • GE Vernova

Technical Support Lead Engineer, Optical Transport » Australia - As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Global Technical Support for Converged Packet Optical Platform plays a critical role in delivering technical leadership and customer success for Ciena optical networking solutions. This Customer Lead Engineer position serves as the primary technical interface for assigned customers, driving issue resolution, network reliability, and operational excellence. The role combines customer engagement, technical troubleshooting, and cross-functional collaboration across support, engineering, and product teams. How you will make an impact: Lead technical engagement for assigned customer accounts as the Customer Lead Engineer (CLE). Manage technical support cases and tickets through resolution while coordinating with internal stakeholders. Interface with customers on network planning, deployment activities, technical issues, and solution design. Utilize diagnostic tools, lab research, and escalation processes to resolve product and network issues. Create, review, validate, and publish MOP, ISB, and FSB documentation. Contribute to the knowledge base (KCS) and deliver training for newly hired Technical Support Engineers. Perform resident engineering activities and travel to customer and Ciena locations as required. The must haves: Education: Bachelor’s degree in a relevant technical field such as Electronics, Communication Engineering, or Computer Science from a college or university. Experience: 7 years of experience in telecommunications, preferably in a technical support role. Application of operation, maintenance, and troubleshooting practices for fiber optic transport systems and associated technologies including DWDM, ASON, OSRP, ROADMs, Layer 1 and Layer 0 technologies, protection schemes, Raman amplification, fixed and flexible grid DWDM systems, and coherent systems. Knowledge of optical transport system operations, optical Data Communications Networks (DCN) for Network Element (NE) management, and OTN technologies. Application of Layer 2 and Layer 3 packet and IP networking concepts, including routing and switching protocols such as OSPF, MPLS, BGP, and ASBR. Demonstrated background in technical support and customer service, with effective verbal and written English communication. Candidates must be located in Australia and eligible to stay and work in Melbourne, Australia without visa restrictions. Nice to haves: Experience with Red Hat Linux operating systems and Unix and/or Solaris environments. Experience with network management systems. Certifications: Ciena CE (Carrier Ethernet) certification or equivalent. Certifications: Ciena OC (Optical Communications) certification or equivalent. Utilization of Microsoft Outlook, Microsoft Word, and Microsoft Excel. Application of complex problem analysis, troubleshooting, and resolution techniques. Experience using optical and protocol test equipment and performing system-level troubleshooting on fiber optic telecommunications transport and switching equipment. LI-SG1 At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require. • Sun, 16 Aug • Ciena Government Solutions

Technical Support Consultant » Sydney, Sydney Region - Who we are… Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000 mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making. Life & Culture At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include: Hybrid work set up Paid Parental leave - 12 weeks primary, 6 weeks secondary Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere) Inhouse Learning and Development initiatives ELMO Social and Diversity clubs Wellbeing initiatives Mental Health/EAP programs Flare Benefits (great discounts, novated leasing, salary sacrifice) Our values: Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do. Obsess over Customers – Everything we do is designed to positively impact our customers. Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive. Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change. Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role. Job Description Make an impact through exceptional technical support ELMO is looking for a Technical Support Consultant to provide expert technical support across our customer base. You’ll use your product expertise and advanced troubleshooting skills to manage complex issues, recommend practical solutions and deliver a consistently high standard of service. This is an opportunity to play an important role in helping customers succeed while also contributing to product, process and knowledge improvements across the support team. What you’ll do Provide expert-level support for complex technical issues across the ELMO software suite. Investigate, troubleshoot and triage complex problems, including developing workaround solutions where needed. Work closely with the Product team on long-term fixes, enhancements and bug resolution. Build trusted customer relationships by delivering timely, clear and high-quality resolutions in line with service level agreements. Document problems, actions and resolutions accurately in the ticketing system. Contribute to and maintain the internal knowledge base to help improve first-contact resolution. Capture and communicate customer feedback to support product improvements. Identify opportunities to improve support workflows, processes and the customer experience. Participate in user acceptance testing for new product releases and system updates. Maintain strong product and domain knowledge while complying with ELMO’s information security and privacy policies. Desired Skills and Experience What you’ll bring Advanced technical troubleshooting skills, ideally gained in a SaaS, HR or payroll technology environment. Excellent written and verbal communication skills. The ability to explain complex technical concepts clearly to non-technical audiences. Strong analytical and problem-solving skills, with a structured approach to diagnosis and resolution. Experience diagnosing issues related to web technologies such as HTML, JavaScript or APIs is highly desirable. A customer-focused mindset and the ability to collaborate effectively with Support, Product, Business Development, Account Management, Implementation and Training teams. A commitment to clear, accurate and useful documentation. ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our Reconciliation Action Plan . As the first software company in Australia and New Zealand to achieve ISO 42001:2023 Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO 27001:2022 Certified security policies. • Sat, 15 Aug • ELMO Software Limited

ERP Finance and Technical Support Engineer » Sydney, Sydney Region - Summary Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client's businesses. We are seeking an ERP Support Finance and Technical Engineer who can provide functional and technical support across Microsoft Dynamics 365 Finance and Operations environments, with a focus on Finance and related modules. You will work with business and technology stakeholders to resolve Finance-related queries, support configuration requests, investigate platform issues, and deliver low-to-medium complexity technical enhancements across active client environments. You must be an Australian citizen to apply; existing clearance will be viewed favourably. Core to the Role Provide day-to-day functional support for Dynamics 365 Finance and Operations Finance modules, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash and Bank Management, Project Accounting, and Budgeting. Analyse client issues and requests, then translate them into functional specifications, configuration changes, development requirements, or support actions. Prepare and maintain functional design documentation, test scripts, support runbooks, service updates, and stakeholder engagement materials. Support data migration activities, period-end close processes, reconciliation tasks, configuration changes, patches, and release-cycle testing. Develop and maintain low-to-medium complexity customisations and extensions within Dynamics 365 Finance and Operations. Build simple guides, support notes, test plans, release updates, and knowledge articles for clients, end users, and support teams. Support service governance adoption, including ticket prioritisation, SLA commitments, documentation standards, knowledge management, access controls, and shared services processes. Use Azure DevOps, APIs, data connectors, workflows, custom data entities, and Azure Integration Services where appropriate to support delivery and issue resolution. Track incidents, ticket trends, platform issues, service outcomes, and client feedback, then recommend continuous improvements. About You You are an experienced Dynamics 365 Finance and Operations support professional with the ability to translate Finance business requirements and technical issues into reliable support outcomes. You have a strong understanding of core Finance processes, D365 F&O configuration, X development, custom data entities, workflows, integrations, testing, release support, and support requirements across live client environments. You are comfortable engaging with clients, functional teams, technical teams, service teams, and end users to deliver support services that are robust, practical, and aligned to business outcomes. Professional Skillset Strong working knowledge of Dynamics 365 Finance and Operations, Finance modules, configuration, X development, custom data entities, workflows, Azure DevOps, and support processes. Experience supporting live ERP environments, Finance operations, client issue resolution, functional testing, release support, service delivery, and business process improvements. Ability to investigate Finance-related issues, configuration defects, development requirements, integration problems, performance concerns, and data-related support issues. Ability to create functional specifications, design documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts. Confident facilitator with experience running workshops, triage sessions, support status meetings, functional walkthroughs, and stakeholder briefings. Understanding of D365 F&O support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, and release-cycle basics. Secondary working knowledge of Azure Integration Services, Logic Apps, Azure Service Bus, APIs, data connectors, custom workflows, and Microsoft cloud integration patterns. Strong communication, problem-solving, troubleshooting, documentation, and stakeholder management skills. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process. • Fri, 14 Aug • Avanade Inc.

ERP Finance and Technical Support Engineer » Australia - Summary Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses. We are seeking an ERP Support Finance and Technical Engineer who can provide functional and technical support across Microsoft Dynamics 365 Finance and Operations environments, with a focus on Finance and related modules. You will work with business and technology stakeholders to resolve Finance-related queries, support configuration requests, investigate platform issues, and deliver low-to-medium complexity technical enhancements across active client environments. You must be an Australian citizen to apply; existing clearance will be viewed favourably . Core to the Role Provide day-to-day functional support for Dynamics 365 Finance and Operations Finance modules, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash and Bank Management, Project Accounting, and Budgeting. Analyse client issues and requests, then translate them into functional specifications, configuration changes, development requirements, or support actions. Prepare and maintain functional design documentation, test scripts, support runbooks, service updates, and stakeholder engagement materials. Support data migration activities, period-end close processes, reconciliation tasks, configuration changes, patches, and release-cycle testing. Develop and maintain low-to-medium complexity customisations and extensions within Dynamics 365 Finance and Operations. Build simple guides, support notes, test plans, release updates, and knowledge articles for clients, end users, and support teams. Support service governance adoption, including ticket prioritisation , SLA commitments, documentation standards, knowledge management, access controls, and shared services processes. Use Azure DevOps, APIs, data connectors, workflows, custom data entities, and Azure Integration Services where appropriate to support delivery and issue resolution. Track incidents, ticket trends, platform issues, service outcomes, and client feedback, then recommend continuous improvements. About You You are an experienced Dynamics 365 Finance and Operations support professional with the ability to translate Finance business requirements and technical issues into reliable support outcomes. You have a strong understanding of core Finance processes, D365 F&O configuration, X development, custom data entities, workflows, integrations, testing, release support, and support requirements across live client environments. You are comfortable engaging with clients, functional teams, technical teams, service teams, and end users to deliver support services that are robust, practical, and aligned to business outcomes. Professional Skillset Strong working knowledge of Dynamics 365 Finance and Operations, Finance modules, configuration, X development, custom data entities, workflows, Azure DevOps, and support processes. Experience supporting live ERP environments, Finance operations, client issue resolution, functional testing, release support, service delivery, and business process improvements. Ability to investigate Finance-related issues, configuration defects, development requirements, integration problems, performance concerns, and data-related support issues. Ability to create functional specifications, design documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts. Confident facilitator with experience running workshops, triage sessions, support status meetings, functional walkthroughs, and stakeholder briefings. Understanding of D365 F&O support governance, service management, SLA commitments, ticket prioritisation , knowledge management, documentation standards, and release-cycle basics. Secondary working knowledge of Azure Integration Services, Logic Apps, Azure Service Bus, APIs, data connectors, custom workflows, and Microsoft cloud integration patterns. Strong communication , problem-solving, troubleshooting, documentation, and stakeholder management skills. . Preferred Education and Experience 5 years’ experience supporting Dynamics 365 Finance and Operations, ERP Finance solutions, live client environments, application support, or solution delivery roles. Experience supporting Finance modules, data migration activities, SIT, end-user training, UAT, go-live activities, ticket resolution, and managed services programs. Familiarity with General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash and Bank Management, Project Accounting, Budgeting, Azure DevOps, X, APIs, and Azure Integration Services. Experience building support processes, functional documentation, test plans, knowledge articles, service improvement actions, data migration checks, or client readiness plans. Exposure to large complex client sites, D365 F&O integrations, performance investigations, custom data entities, workflow configuration, or broader Microsoft business applications delivery is desirable. Bachelor’s degree in IT, computer science, business systems, finance, accounting, engineering, or related field. Candidates must be Australian citizens and be eligible to obtain and maintain an Australian Government security clearance. Existing Australian Government security clearance is highly regarded. Certifications Microsoft Certified: Dynamics 365: Finance and Operations Apps Solution Architect Expert (MB-700) (desirable) Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate (MB-310) (desirable) Microsoft Certified: Dynamics 365: Core Finance and Operations (MB-300) (desirable) Relevant Microsoft Dynamics 365, Azure integration, ERP, finance, data, governance, or IT service management certifications . • Fri, 14 Aug • Avanade