Customer Service Management
Drakes Supermarkets · Posted today
About the role
in Customer Service Management, including Assistant Managers, Assistant Manager 3IC's and Duty Supervisor's across all areas... knowledge Unparalleled commitment to customer service Passion and enthusiasm, with a very "hands on" approach Excellent
Customer Service Representative
Ecolab · Posted today
About the role
that keep communities healthy, clean and operating with confidence. Join our high-performing Customer Service team and help..., efficient and professional phone-based customer service to Ecolab customers Process manual orders with accuracy and attention
Customer Sales & Service - Repco Melton - Casual
GPC Asia Pacific · Posted today
About the role
Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade... environment. Customer Sales & Service / Retail Assistant About the role: At Repco we want to ensure that each customer
Customer Service Officer
· Posted today
About the role
Looking for variety, growth and a team that backs you? This isn't your average customer service role. Yes, there... on strong values, committed to delivering exceptional products and service. They believe in promoting from within, giving
customer service inbound
Randstad · Posted today
About the role
in customer service, retail, hospitality, reception or contact centres Comfortable working with computers Happy to complete... a rewarding customer service career, click APPLY NOW. For a confidential chat, email Nia Williams at nia.williams@randstad
Customer Service Manager - Coles Supermarkets - Burwood East
Coles Group · Posted today
About the role
day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts... and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging
Internal Sales & Customer Service Coordinator
Capral · Posted today
About the role
supporting customers and projects. Enjoy a varied role spanning internal sales, quoting and customer service. In this role... knowledge with practical customer support. About the role Working closely with our Customer Service and Admin team
Customer Sales & Service - Repco Rockingham - Casual
GPC Asia Pacific · Posted today
About the role
Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade... environment. Customer Sales & Service / Retail Assistant About the role: At Repco we want to ensure that each customer
Customer Sales & Service - Repco Port Adelaide - Casual
GPC Asia Pacific · Posted today
About the role
Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade... environment. Customer Sales & Service / Retail Assistant About the role: At Repco we want to ensure that each customer
Customer Service Representative
WesTrac · Posted today
About the role
About the Opportunity We're looking for a full time in-store Customer Service Representative to be the friendly face... service into great results. Key Responsibilities Be the first point of contact for customer enquiries, parts advice
Customer Service Manager - Coles Supermarkets - Carlingford
Coles Group · Posted today
About the role
day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts... and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging
ANZ Sales & Customer Service Manager
Intrepid Travel · Posted today
About the role
At Intrepid, we're looking for a dynamic and commercially focused Sales & Customer Service Manager to lead and develop... improvements that increase productivity and profitability. You'll monitor sales, conversion, service levels and customer feedback
Customer Service Representative
Viterra · Posted today
About the role
Customer Service Representative Eastwood Closing date: 22/11/2026 2-year fixed term opportunity with a global...'s supply chain About the role Bunge is seeking a detail-oriented and customer-focused Customer Service Representative
Supervisor - Customer Service & Operations (Full-Time)
Avis Budget Group · Posted today
About the role
Time to step up into a people leadership position? We have a Supervisor - Customer Service opportunity or what we call... holidays Ability to work in a fast-paced environment while delivery exceptional customer service Previous experience
Window Estimator / Customer Service & Sales Support
Frontline Recruitment Group · Posted today
About the role
About the Role An exciting opportunity is available for a motivated Estimator / Customer Service & Sales Support... professional to join an established supplier of aluminium windows and doors. This role combines customer service, estimating
Customer Sales & Service - Repco Kedron - Casual
GPC Asia Pacific · Posted today
About the role
Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade... environment. Customer Sales & Service / Retail Assistant About the role: At Repco we want to ensure that each customer
Rental Operations Agent / Customer Service Representative
Avis Budget Group · Posted today
About the role
in customer service, retail, hospitality, or sales is a plus Ability to work in a fast-paced environment while delivering... with our customers at the rental counter, complete rental bookings and responding to general customer inquiries. What youâll
Part Time Customer Service & Sales Consultant TOWNSVILLE
Telstra · Posted today
About the role
Employment Type Permanent Closing Date 27 Nov 2026 11:59pm Job Title Part Time Customer Service & Sales Consultant.... As a Retail Customer Service & Sales Consultant, youâll have the opportunity to work for an iconic Aussie brand thatâs been
Customer Service/Dispatch Officer
WorkPac · Posted today
About the role
combining customer service, dispatch, sales, and inventory coordination About the Client Our client supplies... We are seeking an experienced Customer Service / Dispatch Officer to join a busy operations team in Torrington. This role combines
Telstra Retail: Part Time Customer Service & Sales Consultant BROWN PLAINS
Telstra · Posted today
About the role
Employment Type Permanent Closing Date 29 Nov 2026 11:59pm Job Title Telstra Retail: Part Time Customer Service.... As a Retail Customer Service & Sales Consultant, youâll have the opportunity to work for an iconic Aussie brand thatâs been
Customer Service
PATH4 Group · Posted today
About the role
Senior Customer Service Representative - Freight Forwarding Locations : Botany, Sydney (2 positions) | CBD, Melbourne (2 positions) Join a growing Australian-owned logistics business! Are you an experienced freight forwarding professional who loves building customer relationships, solving problems and delivering exceptional service? We're partnering with a proudly Australian-owned international freight forwarding business that is continuing to expand its footprint and strengthen its position in the market. Following a recent acquisition, the business is entering an exciting new chapter of growth, bringing together established industry expertise and an expanded service offering. We're currently recruiting for four Senior Customer Service Representatives, with two positions available in Sydney and two in Melbourne. These are fantastic opportunities to join an established, growing organisation where you can make a genuine impact, work alongside experienced teams and continue developing your career! About the role We're looking for customer-focused Senior Customer Service Representatives who understand the importance of building strong relationships, taking ownership and ensuring shipments move seamlessly from origin to destination. Working closely with customers, overseas agents and internal operations teams, you'll play a key role in delivering a consistently high level of service while helping maintain and strengthen valuable customer relationships. Your responsibilities will include: Managing and developing strong relationships with a portfolio of customers. Coordinating international air and/or sea freight shipments across import and export operations. Providing proactive shipment updates and managing customer enquiries. Monitoring shipments and resolving operational issues, delays and escalations. Liaising with overseas agents, shipping lines, airlines, transport providers and internal stakeholders. Ensuring accurate documentation and adherence to relevant processes and compliance requirements. Identifying opportunities to improve processes and enhance the customer experience. Working collaboratively with operations and other internal teams to ensure customer expectations are met. Sharing your knowledge and experience with colleagues and supporting a positive team environment. About you You're an experienced freight forwarding professional who enjoys being hands-on, building relationships and finding solutions! You take pride in your work, communicate confidently and understand that great customer service is about more than simply providing shipment updates. Ideally, you'll bring: Previous experience in international freight forwarding, ideally in customer service, client services or account management. A sound understanding of air and/or sea freight operations. Excellent communication and relationship-building skills. Strong organisational skills and the ability to manage competing priorities. A proactive approach to problem-solving and managing customer expectations. Experience using CargoWise or a similar freight management system. A collaborative mindset and a genuine commitment to delivering outstanding service. What's in it for you? Join a growing Australian-owned business with an expanding international footprint. Be part of an exciting growth phase following a recent acquisition. Work within an experienced team where collaboration and customer relationships matter. Enjoy the opportunity to contribute ideas, improve processes and make a real difference. Continue developing your career within the international freight forwarding industry. Enjoy a hybrid working arrangement of four days in the office and one day working from home. A fun and energetic team where who will support you and ensure you love your job! Ready for your next move? If you're passionate about freight forwarding, enjoy building lasting customer relationships and want to be part of a business with exciting plans for the future, we'd love to hear from you! With two positions available in Sydney (Botany) and two in Melbourne (CBD area), there are multiple opportunities to find the right fit for your experience and career goals.
Customer Service Representative
Perigon Group · Posted today
About the role
Temporary Customer Service Representative | Sydney CBD Immediate Start | 3 Months $40 per hour Super Onsite We are currently seeking a Customer Care Representative to join a busy and collaborative team within a well-established organisation in the FMCG sector. This is a temporary opportunity starting ASAP. The role will focus on managing customer orders and providing high-quality customer service through written communication and internal coordination. Key Responsibilities Processing customer orders accurately within SAP Managing the full order lifecycle from entry through to fulfilment Responding to customer enquiries via email Providing order updates including stock availability and shipment status Liaising with internal teams, warehouses and transport providers Monitoring outstanding orders and proactively following up Maintaining a strong focus on accuracy and attention to detail About You Previous experience in customer service and order processing SAP experience is essential Strong written communication skills High attention to detail and ability to manage multiple orders accurately Proactive and comfortable asking questions when needed FMCG experience highly regarded If you are available to start immediately and have SAP experience within a customer service or order management environment, please apply or contact [email protected]
Customer Service Agent
NEXTDC · Posted today
About the role
Job Description s our Customer Service Agent you will provide professional and efficient first points of contact for our customers and visitors within our facilities. Being a member of our Customer Service team, youâll ensure a great experience in all contacts, both reactive and proactive, to achieve the best service outcomes for customers. In addition to this youâll act as concierge for your facility; this entails coordinating the logistics and accurate documentation of deliveries. Working schedule: Monday- Friday: 7am to 3pm To be successful in this role youâll have: Customer Focus Greet all visitors to facility in a timely, courteous, and professional manner. Work with internal teams around the country to deliver a seamless customer experience. Provide accurate advice and guidance on customer service requests and incidents. Concierge Take telephone calls to facility from both internal and external customers. Assist with coordination of customer and company events and activities at facility. Conduct site inductions with visitors, in coordination with Facilities team, and scan induction paperwork. Conduct audits of critical facility stock and replenish levels as required on: Support Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system. Action internal and external customer requests via all the internal request systems; email, via phone or face to face. Provide first level resolution where possible or escalate requests and incident to the appropriate resolver group
Customer Service Coordinator
UniLodge · Posted today
About the role
About the Role Do you enjoy helping people and creating exceptional customer experiences? Join us as a Customer Service Coordinator and become the face of our community. As the first point of contact for residents, guests, and visitors, you'll play a key role in creating a welcoming, supportive, and memorable living experience. No two days are the same. From assisting residents with enquiries and coordinating solutions to supporting move-ins and community initiatives, you'll build meaningful relationships while ensuring every interaction is positive, professional, and efficient. At a glance, you will: Deliver outstanding customer service to residents, tenants, and visitors, creating a welcoming and positive experience. Build strong relationships with residents and proactively assist with enquiries relating to accommodation, wellbeing, and day-to-day living. Coordinate smooth resident arrivals, departures, inspections, and leasing administration. Partner with maintenance, cleaning, security, and contractor teams to ensure issues are resolved quickly and effectively. Support the day-to-day operation of the property through administration, mail management, and reception duties. Skills & Experience: To be successful in this role, you will need: Previous customer service, reception, hospitality, retail, or front office experience. Excellent communication and relationship-building skills. Strong organisational skills and attention to detail. A proactive and positive approach to problem-solving. Unrestricted working rights in Australia. A current Working with Children Check (Blue Card). Certificate IV in Real Estate Practice (or willingness to obtain). Availability to work 38 hours per week, Monday to Friday. Benefits: Uniform Provided â Look sharp and feel confident on the job Inclusive Culture â Collaborate with a diverse and engaging team Voice Your Opinions â Share feedback in annual surveys and connect on Viva Engage Company-funded Flu Vaccinations â weâve got your back during flu season General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals Why the UniLodge Living Group: UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130 properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living. Keen to make an impact in a fast-paced frontline role? f you thrive on helping others, solving problems, and making a positive impact through exceptional customer service, we'd love to hear from you UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in genderâbased violence, in line with our commitment to integrity, accountability, and the National Higher Education Code. UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. We are a 2026 Circle Back Initiative Employer â we commit to respond to every applicant.
Customer Service Representative
Alexander Appointments Pty Ltd · Posted today
About the role
Brisbane CBD | Ongoing Temporary Opportunity Global Organisation offering a Rewarding Career Full training provided We are looking for a motivated Customer Service Representative to join a collaborative and high-performing customer support team. If you enjoy working with people, thrive in a fast-paced environment and are looking for genuine career progression, this could be the opportunity you've been waiting for. Whether you're coming from customer service, administration, retail, hospitality or a contact centre environment, full training will be provided to set you up for success. About the Role As the first point of contact for customers, you will provide professional support and resolve a variety of account-related enquiries. You will investigate issues, liaise with internal teams and ensure every customer interaction results in a positive outcome. Working across phone, email and online customer portals, you will build relationships, solve problems and deliver an exceptional customer experience. This is a large team offering multiple avenues to grow your career either sideways or upwards2IC, Team Leader, Supervisoropportunities are endless! Key Responsibilities Respond to customer enquiries via phone, email and online portal Investigate customer requests and provide timely solutions Manage account-related enquiries with professionalism and accuracy Liaise with internal teams to resolve customer issues Maintain accurate customer records and system updates Deliver a positive customer experience with every interaction Work collaboratively to achieve team service goals About You We're looking for someone with a positive attitude, strong communication skills and a genuine desire to build a long-term career. Our client will teach the rest! You will ideally have: Excellent communication and relationship-building skills Strong attention to detail and confidence working with information and numbers Good problem-solving skills and the ability to manage multiple tasks Confidence using computer systems and learning new technology A proactive, team-focused approach and willingness to learn What's on Offer? Permanent full-time opportunity Brisbane CBD location close to public transport Competitive base salary plus bonuses and incentive programs Comprehensive training and ongoing support Genuine career progression within a global organisation Supportive leaders and an inclusive team culture Fun, fast-paced environment where your contributions are recognised How to Apply Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role. Only suitable applicants will be contacted. For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts
Customer Service Officer
BlueScope · Posted today
About the role
Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. Weâre leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. Weâre proud of brands, like COLORBOND Âź steel that inspire and protect everything from hospitals to bridges and stadiums. The Opportunity BlueScope Distribution is looking for a Customer Service Officer to join the Customer Service team based in Albury, NSW . BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best. There's plenty of variety in the role. You'll be a key point of contact for customers, helping them work through questions, orders and changing requirements. Behind the scenes, you'll work closely with our sales and warehouse teams to coordinate quotes, product details and deliveries. You don't need to know steel to do well here. Your experience might come from sales, medical reception or patient services, a trade counter, retail, automotive or another busy customer-facing workplace. You might already spend your day managing enquiries, keeping track of orders or appointments, solving problems, coordinating with different teams and making sure nothing gets missed. The industry may be different, but much of the way you already work will be familiar here. Youâll have time and support to build your knowledge in the role. Your first three months will include structured onboarding, with time to learn our products, systems and processes and plenty of cross-training within the team. You'll build your knowledge as you go, with support from people across the business as you get to know our customers and how we work. What Will You Do? Some days you'll be preparing quotes and processing orders. Others you'll be tracking down an answer, working through a change or coordinating with different teams to get something sorted for a customer. As part of our NSW Sales team, you will: manage customer enquiries by phone and email prepare quotes and provide product and pricing information process and follow up orders, quotes and customer requests work with our sales, warehouse and other teams to coordinate customer requirements keep customers updated and make sure important details are followed through build strong relationships with customers and identify new sales opportunities look for practical ways to improve the customer experience and how we work More About You You might already have customer service or sales experience, or your skills might have been built somewhere completely different. Youâll enjoy working with people, be organised in the way you work and take pride in seeing things through. You'll bring: clear and confident communication strong organisation and attention to detail the ability to manage several tasks and make sure nothing is missed a practical approach to solving problems the ability to work with different teams to find customer solutions confidence using Microsoft Office and learning new systems Why BlueScopeâ As weâre creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, youâll:â Learn and develop as you grow . With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.â Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.â Experience connection and care. Experience a positive, inclusive work environment where we look out for each otherâs safety and wellbeing.â Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. â At BlueScope, we offer work-life flexibility through our B-flex program. Weâre committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. Weâre passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.â Bring your energy and make your mark, as, together, we drive Our Purpose: âWe create and inspire smart solutions in steel, to strengthen communities for the future.â â Come and discover us at www.bluescope.com/auscareers â Join us, creating strength for the future. Applications close Thursday, 12 November 2026.
Customer Service
Harvey Norman · Posted 1 days ago
About the role
Christmas Casual Positions Opportunity to work with an Australian retail icon Potential path for career progression Based at Homebush West, free on-site parking or an easy 10 minute walk from Flemington station We are seeking enthusiastic Online Customer Service Officers to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands for immediate start for full time positions and for casual staff over the coming Christmas busy period. This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working in our online customer service team, you will handle online customer queries and complaints via multiple forms of communications. To be successful you must: Be passionate about provide outstanding Customer Service to all Customers. Be a highly motivated person with strong communication skills (both written and verbal) Enjoy working in a team environment and assisting others. Ability to multitask and maintain focus in an often-high pressure environment. Retail or contact centre experience preferred but not essential. What we require: Excellent verbal and written communication skills to be used over the phone or via email Enthusiastic approach to work with a willingness to learn, a âcan doâ attitude Strong attention to details Highly organised individual with strong time management skills. Ability to collate information from customers relating to their orders and relaying the information to relevant parties Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided. Flexibility to work across a 7 day rotating roster. What we offer: Generous staff discounts Great Team Culture An environment where good performance is recognised and rewarded A flexible and positive work environment Join today to be a part of a supportive team where you learn something new every day - Apply Now!
Customer Service Officer
Secure Parking Pty Ltd · Posted 1 days ago
About the role
Before you apply, are you: Energetic: You can tackle any situation with enthusiasm and determination. Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk. Empathetic: You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients and staff members. WHO WE ARE? Secure Parking Pty Ltd as trustee for Secure Kings Unit Trust is the largest commercial car park operator in Australia and operates over 500 car parks across Australia, New Zealand. Secure Parking was founded over 40 years ago and was acquired by Park24 Co. Ltd in 2017. Park24 is Japan's largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing, and people. Secure is one of the leading suppliers of Airport Landside Operations around Australia. We have a wide range of rewarding job opportunities for Landside Service Officers at Townsville Airport. The 2023 Townsville Airport Master Plan, approved by the Federal Government, outlines a strategic vision for the airport's growth over the next 20 years, we are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers. We are on a clear path to further expand our Airport Operations. Joining our team now is a perfect chance to join our growing departments giving you the ability to make a difference to our customers. "Our mission is to ensure all visitors have a fantastic experience, be it at the end, or start of their travel" WHO ARE WE LOOKING FOR? The role of Landside Services Officer at Townsville Airport is reporting directly to the Landside Services Operations Manager. The role will start of as a Casual Employee working 20 - 40 plus hours per week with a view to becoming permanent in the future. This role requires team members to work shifts: - Early's lates & some nights The primary purpose of the Landside Services Officer is to provide a high-level of customer service for any car parking related enquiries / system issues, operate kerbside and patrolling, reporting observations and awareness of the Landside areas of the Airport. The Landside Services Officer will optimise customers experience with the ability to assist customers with any required information to help in getting in and out of the Airport car parks, Kerbside locations via intercom calls and face-to-face interaction. Duties include taking phone calls regarding car park related queries, monitoring CCTV, notification, and incident reporting, use of multiple IT systems and general onsite customer service and information provision, Kerbside duties and Security observation and awareness. Ability to keep calm and provide concise and specific information is needed, the use of handheld radios will be required with calm clear spoken communications being key. On the job training will be provided after the first days induction. All applicants will need to be physically fit 24/7 availability You must have good Mon-Sun availability and be prepared to attend work at short notice when required. SKILLS AND QUALIFICATIONS Minimum (1) years demonstrated experience in a customer service role. Excellent oral and written English communication skills Professional phone manner, able to work shifts. High levels of computer literacy and data entry - specifically Microsoft, Excel, and Outlook. Ability to learn new software programs effectively and efficiently Ability to multitask and prioritise with strong problem-solving abilities. Excellent interpersonal skills (approachable, positive, motivated attitude) Initiative, common sense and fast decision-making skills Ability to trouble shoot and work under pressure Be willing and able to undertake further training such as First aid Ability to complete satisfactory ASIC check if required. Applications that have a cover letter outlining why this job is perfect for you will be highly regarded in our selection process. At Secure, we are committed to building an inclusive workplace where Aboriginal and Torres Strait Islander peoples are welcomed, respected, and supported. Through our Diversity and Inclusion initiatives , we focus on creating fair opportunities and an accessible recruitment process. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Apply now to get your career started!
Customer Service Manager
Rentokil Initial · Posted 2 days ago
About the role
At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. We operate three market-leading brands: Rentokil Pest Control, Initial Hygiene , and Ambius Indoor Plants . What sets us apart is our people. We are a friendly and supportive team driven by a passion to Protect People, Enhance Lives, and Preserve our Planet . From multinational corporations to local restaurants and family homes, over two million customers rely on us to get the job done quickly and effectively. The Role We are looking for an energetic, results-driven Customer Service Manager to lead our customer-facing team. In this role, you won't just be managing tasks; you will be empowering your team to deliver a consistent "WOW" experience to every client. You will act as a bridge between our internal service delivery teams and our external stakeholders, ensuring that our customer service levels remain world-class while driving growth through retention and sales opportunities. This role will be based in our Canberra branch but will involve visits to our offices in Cowra and Batemans Bay Key Responsibilities Leadership & Mentorship: Supervise, lead, and develop the customer service team Operational Excellence: Construct and deliver individual and team KPIs, ensuring the team's performance management processes are strictly followed. Data-Driven Strategy: Analyse customer service data and branch stats to identify trends, improve productivity, and maintain exceptional service levels. Stakeholder Management: Collaborate cross-functionally with Planning, Operations, and Sales teams to ensure customer needs are met, and service efficiency is optimised. Proactively engage with internal stakeholders to monitor and ensure Service Delivery KPIs are achieved. Complaint Resolution: Oversee all customer feedback and escalations, ensuring "customer in jeopardy" procedures are followed to resolve issues with speed and professionalism. Growth Focus: Lead and manage the internal sales function to drive sales growth, activity levels, and conversion performance in line with KPIs. Continuous Improvement: Support and encourage a culture of continuous improvement, leveraging new tools and technologies to streamline workflows. Requirements Experience: 3 years of experience in a similar services-based Customer Service Manager or Team Leader role. Communication: Outstanding verbal and written communication skills with a professional demeanour and "stellar" phone etiquette. Conflict Resolution: Proven ability to work calmly under pressure and handle complex dispute resolutions. Technical Literacy: Proficient in multiple database systems, Microsoft Office/Google Workspace, and CRM software. Mindset: A customer-centric mindset with a "lead by example" approach. You must be comfortable working in a fast-paced environment where no two days are the same. Compliance: Ability to pass a pre-employment medical, drug and alcohol screen, and background checks. If youâre a Customer Service Superhero ready to take the next step in your career with a global leader, click the Apply button now! Rentokil Initial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Officer
All 4 People Pty Ltd · Posted 5 days ago
About the role
About Us: Our client, based in Applecross, is a trusted name in the financial services industry, offering expert advice and tailored mortgage solutions to individuals, families, and businesses. The Role: Our client is seeking a highly motivated and experienced Customer Service Officer to join the team. This pivotal role is responsible for managing and enhancing client relationships, providing first-class administrative support, and ensuring all client needs are met promptly and professionally. This role is open for Full Time or Part Time options. Key Responsibilities: Act as the primary point of contact for clients, providing exceptional service and support Manage client queries and requests, ensuring a high level of satisfaction. Coordinate and process client documentation. Liaise with internal and external stakeholders to ensure the smooth delivery of services. Assist with compliance and regulatory requirements, maintaining up-to-date records. Provide administrative support to advisers, including scheduling and preparing for client meetings. About You: Previous experience in a similar customer service role. Advice implementation experience. Knowledge of the Financial Services Profession. Exceptional communication and interpersonal skills with a client-focused approach. Ability to manage multiple tasks and prioritise workload effectively. High attention to detail and organisational skills. Proficiency in CRM systems and Microsoft Office Suite. Why Join Our Client? Opportunity to work in a supportive and dynamic team environment. Competitive salary package and benefits. Collaborative and inclusive culture-everyone is friendly and happy to help. Due to the high volume of applications, only successful applicants will be contacted. If you are looking for the opportunity to work for a dynamic organisation with genuine long term prospects for the future, please APPLY NOW. To apply, send your resume and cover letter by email to:[email protected]
Customer Service
Harvey Norman · Posted 6 days ago
About the role
· Part Time position · Guaranteed base earnings attractive commission · Paths for career progression with a trusted national brand Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Wiley Park Photo Centre Team is seeking a passionate, customer service focused Operator to join them in delivering Great Service, Always! to their customers. As a Photo Centre Operator, you have an understanding of life at home solutions and a desire to find the best outcome for our customers. To be successful you must: · Have a passion for retail · Be highly motivated and results driven person with outstanding customer service and communication skills · Enjoy working in a team environment What we require: · Ability to work in) a customer focused, successful retail business · Ability to service your customers while managing work tasks around their needs · Going above and beyond to provide exceptional customer focused problem solving. · Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services · Passion to exceed individual and store sales targets · Flexibility across retail trading hours including weekends, public holidays and late night trades What we offer: · Generous staff discounts · Attractive commission based structures · Fantastic incentive based promotions · Harvey Norman is a strong advocate of career progression with a wide support network for professional development · An environment where good performance is recognised and rewarded · A flexible and positive work environment If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
Customer Service TTP
SMS Professional · Posted 6 days ago
About the role
We are looking for a resilient, hard working customer service operator who has strong skills on SAP. Working for a global medical equipment supply company located in Macquarie Park. This role includes: Handling inbound and outbound phone calls - providing exceptional service to patients, clinics, and hospitals Performing accurate data entry into SAP Liaising with various internal teams - including sales, logistics, and warehousing Supporting order management and customer follow-ups Tracking orders and managing customer information What We're Looking For: Previous experience in a customer support role, where you've chased orders Strong communication skills with a patient and empathetic approach Ability to work through a high volume of calls and adapt to change A background in the medical or healthcare industry is highly regarded Experience using SAP is preferred Why This Role? Join a company that truly makes a difference in people's lives Located in Macquarie Park, close to public transport This position is starting on a temp basis and may turn perm for the right candidate. If you're looking for a meaningful role in a fast growing industry and like a challenge, we want to hear from you!
Customer Service Officer
Zoom Recruitment & Training · Posted 7 days ago
About the role
Customer Service & Planning Coordinator Hume, ACT Are you organised, customer-focused and confident managing competing priorities? Join our Hume team in a varied role supporting customer service, production planning, dispatch and inventory control. Working closely with customers, suppliers and internal teams, you'll help keep orders moving from quotation through to production and delivery. This is an opportunity for someone who enjoys solving problems, taking ownership and supporting a busy team. What you'll be doing Customer Service & Sales Support Respond to customer enquiries, prepare quotations and process customer orders and cash sales. Confirm product availability, coordinate order scheduling and provide updates on production and delivery timeframes. Build strong customer relationships, resolve queries and work with internal teams to meet customer requirements. Maintain accurate customer, sales and order records. Production Planning & Scheduling Plan and coordinate production across machines, allocating orders according to customer priorities and available capacity. Monitor incoming work and adjust daily schedules to maintain achievable production plans. Ensure required drawings and documentation are available before releasing work to production. Identify potential delays early and communicate changes to customers, schedulers, engineers and production teams. Inventory, Purchasing & Goods Received Monitor stock levels and coordinate purchasing of bar, mesh and accessories to support customer and production requirements. Coordinate goods received, check delivery documentation and complete accurate receipting transactions. Maintain inventory records, track stock movements and assist with cycle counts and stocktakes. Investigate stock discrepancies and flag potential shortages. Dispatch & Transport Coordinate daily dispatch schedules, transport arrangements, truck bookings and loading priorities. Liaise with drivers, transport providers and warehouse teams to support timely deliveries. Prepare dispatch and delivery documentation and complete relevant JDE transactions. Safety, Administration & Team Support Support safety activities and maintain relevant records and actions in Cority. Provide general administration support, including banking and accurate business records. Assist other team members with daily priorities to keep operations running smoothly. Contribute to a safe, clean and organised workplace with a strong focus on quality and customer service. What you'll bring Experience in customer service, sales support, production planning, scheduling, dispatch or inventory coordination, preferably within manufacturing, construction or a related environment. Strong organisational and problem-solving skills, with the ability to manage competing priorities. Excellent attention to detail and a commitment to accurate work. Clear communication skills and a practical, customer-focused approach. Confidence using Microsoft Office and the ability to learn new systems; experience with JDE or Cority would be advantageous. A safety-first mindset and a willingness to support your team. What's in it for you? Variety and ownership: Play an active role across customer service and daily operations. Training and support: Build your knowledge with guidance and autonomy to develop in the role. Meaningful projects: Support some of Canberra's most significant infrastructure and construction projects. A supportive team: Join a collaborative workplace that values safety, inclusion and wellbeing. Career development: Expand your skills and take ownership of your professional growth. Why join us? Our team is guided by three commitments: Work with a greater purpose: Contribute to a sustainable future and the infrastructure our communities rely on. Work well, live better: Be part of a safe, supportive and inclusive environment where wellbeing matters. Build your own future: Develop your skills and explore opportunities to grow your career. Ready to join our Hume team? Click Apply and submit your resume, highlighting the skills and experience you'll bring to the role.
Customer Service Advisor
Hudson Global Resources Pty Ltd · Posted 7 days ago
About the role
Customer Support Advisor â 3 Positions Available Murarrie, Brisbane | Permanent Opportunities We are recruiting three Customer Support Advisors to join a growing global organisation specialising in supplier information and risk management. Based in Murarrie , these roles will suit confident and engaging customer service professionals who enjoy speaking with customers, solving problems and working in a fast-paced, target-driven environment. The Role As a Customer Support Advisor, you will provide first-line support to customers throughout their onboarding, registration and renewal journey. Youâll manage a high volume of customer interactions while ensuring information and records are accurate and up to date. Your responsibilities will include: Making high-volume outbound calls to support new and existing customers through registration and subscription renewals Building strong relationships and providing clear, helpful advice throughout the onboarding process Providing first-line support across general, procedural and basic technical enquiries Validating online questionnaires and customer information with a high level of accuracy Updating customer records, activities and call outcomes within the CRM Supporting customers with subscription fees and payment processes Managing customer concerns and escalating more complex matters when required Working towards individual call, service and productivity targets Identifying opportunities to improve processes and customer experience About You Youâll be a confident communicator who genuinely enjoys helping customers and is comfortable spending a significant part of your day on the phone. Ideally, you will bring: Previous experience in a customer service, contact centre, customer support or similar environment Confidence handling both inbound enquiries and high-volume outbound calls Excellent verbal communication and a professional telephone manner Strong attention to detail and accurate data-entry skills Experience using CRM systems and maintaining customer records Good Microsoft Office skills, particularly Excel The ability to work towards deadlines, KPIs and call targets A proactive, flexible approach and willingness to contribute to process improvements What's on Offer? Youâll join an established international organisation with a collaborative and customer-focused culture. Benefits include: Three permanent positions available Blended working across the Murarrie office and home 25 days' annual leave plus public holidays Supportive and growing team environment Opportunity to join an international business operating across Australia and Europe If you're a customer-focused professional who enjoys building relationships, solving problems and working in a busy environment, we'd love to hear from you. Apply now to be considered for one of three Customer Support Advisor opportunities. Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiencesâbecause when different voices come together, amazing things happen . Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles. Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.
Customer Service Associate
Oxygen Recruitment & HR · Posted 7 days ago
About the role
About the Organisation Our client is a well-established, growing non-bank lender specialising in lending solutions for retirees. Known for responsible lending and high service standards, they help customers access the equity in their homes to live more comfortably in retirement. They offer the agility of a smaller lender, with a supportive team and direct access to decision-makers. About the Opportunity If you take pride in looking after customers and getting the details right, this role is for you. Reporting to the Head of Operations, youâll be the go-to person for existing customers and broker partners after settlement. Youâll handle servicing and account enquiries and take in complaints. Many of the customers you support are older Australians and their families, so patience, empathy and care are central to how you work. Key Responsibilities Conduct annual review calls with existing customers Respond to account balance and Line of Credit verification enquiries Provide customer portal support Conduct broker pre-settlement calls and confirm discharge outcomes with customers Manage deceased customer loan closures with care and sensitivity Receive and log complaints, escalating to compliance in line with process Manage the general information inbox and process incoming and outgoing mail About You You have a strong customer service background and a warm, patient phone manner. Youâre comfortable handling sensitive conversations, including with older or vulnerable customers and their families. You have a sharp eye for detail and can follow structured processes. Experience in a financial services or lending servicing role is preferred. Whatâs on Offer? This is your chance to join a growing, well-regarded financial services business with real long-term career prospects. Youâll receive a competitive salary package, including superannuation and performance incentives, and youâll work in a supportive, collaborative team. Whether you want to deepen your knowledge of lending and loan servicing, move into a senior or leadership role, or broaden your experience across financial services, this role gives you a strong foundation for your career. For a confidential discussion please call Alfie Erskine on 0493 651 577
Customer Service Officer
LP Consulting Services · Posted 8 days ago
About the role
Customer Service Officer - Smithfield $35-$40 per hour casual rate Monday to Friday 3 to 6 month project Smithfield Location We are seeking an experienced Customer Service Officer with order processing & product support experience to join a large FMCG for 3-6 months. This is a great opportunity for a CSO who is looking to be part of a professional team. This role is to start ASAP. The successful candidate will be able to demonstrate the following key standards: Answer incoming telephone calls Order entry and processing Use of Warehouse Management Systems (WMS) Product support and enquiries Outward bound product promotion calls Customer support and issue resolution Coordinating and booking outward bound deliveries Professionally representing the business, being "face of the business" Provide assistance and support to Sales, Warehouse and Shipping teams Process Credit Card payments Process Credit Applications, maintain Customer Master Files Load and maintain Special Pricing Forms Open and backorder maintenance Qualifications and Skills: Minimum 5 years Customer Service experience A strong understanding of Customer Service principles Be self-motivated, quick learner, with a can do attitude Excellent interpersonal skills Strong communication skills Administrative and organisational skills Polite and professional manner Attention to detail SAP Business One (B1) experience (preferred) WMS experience required Microsoft Office experience, especially Excel If you feel that you meet the above mentioned criteria, please apply now or email Stuart at [email protected] Only shortlisted applicants will be contacted. LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
Customer Service/Admin
Conquest Personnel Pty Ltd · Posted 8 days ago
About the role
About the company: As a leader in the industry, this company prides themselves on providing high quality restoration services to residential and commercial customers. They have an excellent team environment with comprehensive training and opportunities for growth. About the role: The successful candidates will commence as an on-hired employee, with hours from 8:30am-5:00pm Monday-Friday and additional overtime as required. There is a potential to move into a permanent role after the successful completion of a probationary period and pre-employment checks. Duties: Inbound and outbound calls Confirm and enter job details Liaise with Project Managers and other stakeholders Skills and experience Proven customer service experience in a fast-paced role (insurance or construction industry highly beneficial) Strong computer skills and able to use internal systems Great attention to detail Organised and excellent time management skills Ability to multitask Motivated and proactive How to apply If you are looking for a new opportunity, please click APPLY now.
Customer Service Officer
Embodied · Posted 9 days ago
About the role
We are currently seeking an experienced Customer Service Officer to join a well-established, privately owned business based in Kalgoorlie. Working full time from 8am to 4pm or 9am to 5pm, this role is a key point of contact for customers, with a strong focus on answering customer calls, managing a shared inbox and following up on delivery times to ensure customers are kept informed every step of the way. The business supplies industrial products to a broad range of clients across the mining, construction and industrial sectors, and has a strong reputation for dependable delivery and responsive service. Due to continued growth, they are seeking a capable customer service professional to support their clients and sales team. Key Responsibilities: Answer and manage inbound customer calls in a professional and friendly manner, resolving enquiries quickly and accurately Manage the shared customer service inbox, prioritising and actioning emails promptly Follow up on order and delivery times, keeping customers informed on the status of their orders Liaise with the warehouse and purchasing teams to track orders and resolve any delivery issues Process phone and online sales orders accurately and efficiently Maintain and update customer records so information remains accurate and current Provide general administrative support as required Key Requirements: Previous experience in a customer service, sales support or administration role Confident handling a high volume of customer calls with a professional and friendly phone manner Strong organisational skills with the ability to manage a busy shared inbox and multiple priorities Excellent attention to detail and a proactive approach to following up and resolving issues Excellent verbal and written communication skills Advanced Microsoft Office skills, with NetSuite experience highly regarded but not essential This is a great opportunity to join a privately owned business with a supportive, team-oriented culture. If you enjoy a fast-paced, fun work environment and being part of a close-knit team, this is an excellent role. Please send your details to Joe Norris by applying via the provided link or call 0435 319 727 to discuss this opportunity further.
Customer Service Coordinator
The Chilli Group Jobs · Posted 9 days ago
About the role
The Company An opportunity is available for a customer-focused professional to support daily customer service operations and build strong relationships with customers. Your Role You'll coordinate customer enquiries and orders, support the sales team, and help ensure a smooth and positive customer experience. Your responsibilities will include: Managing customer enquiries and requests Processing orders and preparing quotations Coordinating with internal teams to resolve order and delivery issues Maintaining accurate customer records and order information Providing timely updates and following up on outstanding matters Building positive customer relationships through professional service Supporting the team with daily administrative tasks and process improvements About You You're organised, proactive and customer-focused, with strong communication skills and the ability to manage competing priorities. You'll bring: Previous experience in customer service or sales support Strong written and verbal communication skills Excellent attention to detail and organisational skills Confidence handling customer enquiries and resolving issues Good computer skills and the ability to learn internal systems A collaborative approach and commitment to delivering quality service Other Details This is an opportunity to contribute to a customer-focused team where communication, organisation and reliable service are valued. What to do now Submit your current confidential CV via the application link and follow @thechilligroup on LinkedIn for further opportunities. How Chilli Recruitment operates We partner with Australian businesses to connect candidates with suitable opportunities. Your application will remain strictly confidential, and applicants who meet the key selection criteria will be contacted for an initial interview. Employer details are shared following registration. We look forward to partnering with you on your career journey.
Customer Service Specialist
efm · Posted 10 days ago
About the role
Competitive Salary: $68,000 - $70,000 Super Bonus At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200 industry experts, our people, technology, and innovation set us above from the competition. Requirements As a Customer Service Specialist based out of our Ormeau office, you will be responsible for: Supporting and managing of the day-to-day movement of freight within your portfolio Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience Reviewing and reporting on daily freight movements Resolving enquiries in a way that provides a no better experience Escalating priority issues when required relating to all aspects of your accounts Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers What we're looking for: Tertiary qualification or 2 years experience in Customer Service Strong written and verbal communication, and problem-solving skills Sound computer knowledge including experience with Microsoft Office Suite Resilience, passion and ability to work at pace and under pressure A high level of motivation and energy with a strong focus on achieving outstanding customer experience results Benefits Why join efm Logistics? Strong focus on regular and ongoing professional development training, enhancing skills and career progression A dynamic and empowering culture, where we challenge each other to do it better An opportunity to be part of an industry leader Competitive salary and bonus scheme Modern office space and technology Company functions and team building activities Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
Customer Service Officer
AFCA · Posted 12 days ago
About the role
Job Description Are you a customer service professional who loves helping others? Do you excel on the phone, managing challenging interactions and resolving conflicts? If so, this might be the perfect opportunity for you! We're looking for Customer Service Officers to join our team on a permanent and ongoing basis at AFCA. The primary function of this role is to deliver exceptional phone based customer service to consumers, complainants, representatives, and AFCA members. As a Customer Service Officer, you'll interact directly with complainants to understand their issues, provide accurate information, and guide them through the AFCA processes. Note: Hybrid working arrangements are available. Full-time attendance in the office required for 5 week onboarding. Success Factors: Technical: Phone based customer service skills, basic computer skills, data entry, chat management, de-escalating conflict Capabilities: customer focus, communication (verbal and written), empathy, resilience, organisation, process and detail orientation Experience: customer service, defusing conflict and managing difficult interactions, inbound contact centre (desired) Attributes: friendly and service-oriented, empathetic, team player, self-motivated and learning agility, results-driven, patient, stable, and consistent
Customer Service
Norwest Recruitment Pty · Posted 13 days ago
About the role
Job Description Customer Service Officer Temporary Role - 6 Month contract Immediate start - $37.50 per hour Super Seven Hills Location We are currently seeking an experienced Customer Service Officer to join a medical company located in Seven Hills. This role is available for an immediate start, and you must be able to commit to the length of the assignment. The Role Processing customer orders Responding to phone and email enquiries - Stock Availability, ETA's, Pricing Processing Sales Order returns and Issuing Credit Notes Database maintenance and data entry About You Experience within Customer Service and Order Processing Experience with Excel Have intermediate MS Office Have clear and concise communication skills Be available to commit to the length of the assignment If this sounds like you and you believe you have what it takes, please send your resume to [email protected] All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information. We thank you for your interest in these positions however only suitable candidates will be contacted. In the meantime, we invite you to register your details online at www.norwestrecruitment.com.au to be considered for suitable positions.
Reception/Customer Service
Placing Heads · Posted 13 days ago
About the role
Receptionist / Customer Service Coordinator East Bentleigh | Full-Time | Great Work-Life Balance Are you a customer service superstar with a knack for upselling and driving sales growth? Our client, a well-established and thriving business in East Bentleigh, is seeking a dynamic Receptionist / Customer Service Coordinator to be the welcoming face and voice of their team. What Youâll Do: Front-of-House Excellence: Warmly welcome visitors, manage calls, schedule appointments, and coordinate general correspondence. Drive Sales & Upsell: Identify customer needs to cross-sell and upsell products and services, contributing directly to business growth. Administrative Operations: Maintain high presentation standards for reception and meeting spaces while delivering seamless office administration. What You Bring: Proven experience in a receptionist, customer service, or front-of-house sales role. Strong ability to engage clients, spot upselling opportunities, and build relationships. Exceptional phone manner and written communication skills. Proficiency in MS Office (Word, Excel, Outlook). Highly organized, proactive, and detail-oriented. Whatâs in It for You? Competitive remuneration package. Vibrant, supportive, and collaborative team culture. Modern offices close to public transport and local amenities. Consistent weekday hours with excellent work-life balance. Ready to Apply? Click APPLY to submit your resume, or contact Debbie or Lauren on 03 9578 6650 for a confidential chat. Placing Heads Recruitment â Where your job is our business!
Customer Service Representative
Datacom · Posted 13 days ago
About the role
Why Datacom? At Datacom, we work with organizations and communities across Australia and New Zealand to make a real difference to peopleâs lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need â when they need it. Weâre passionate about developing, retaining, and promoting diverse talent. When you join our team, youâre not just taking a job â youâre opening the door to a career full of possibilities in Customer Operations, IT, and beyond. With a dynamic, agile culture and supportive teams, youâll feel valued and recognized from day one. About the Role Weâre hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, youâll be the friendly and professional first point of contact for customers â helping them solve problems, access essential services, and achieve the best possible outcomes. Every interaction is unique. Youâll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference. Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres â or you are brand new to the industry â weâll provide full training, knowledge resources, and ongoing leadership support so you can thrive. What Youâll Do Handle inbound customer enquiries via phone, email, and processing items Build rapport quickly while providing accurate, timely information Identify and resolve issues by following clear processes and guidelines Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality What Weâre Looking For Clear, confident verbal and written communication Strong attention to detail and accuracy under time pressure Team player who contributes to a positive environment Empathy and patience, especially when assisting people in challenging situations Comfortable navigating multiple computer systems (typing speed 20 WPM or higher) Australian Citizenship and ability to obtain and maintain a Security Clearance Previous customer service or contact centre experience is highly regarded but not essential â transferable skills are welcome; our training will set you up for success Operating Hours Full-time roles available. Rostered shifts MondayâFriday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work. Benefits Excellent career development with proven pathways through Datacom Academy Fully paid Cert III in IT, with course fees and study time covered during paid work hours Best-in-class reward & recognition programs Corporate retail discounts & regular social events Paid parental leave $1,000 employee referral program Join Us At Datacom, youâll work alongside good, genuine people in a welcoming, inclusive environment. Youâll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. If youâre looking for meaningful work, vocational training, and real career progression, weâd love to hear from you. How to Apply: Click â Apply â and start your career journey with Datacom today.
Customer Service Representative
Datacom · Posted 13 days ago
About the role
Why Datacom? At Datacom, we work with organizations and communities across Australia and New Zealand to make a real difference to peopleâs lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need â when they need it. Weâre passionate about developing, retaining, and promoting diverse talent. When you join our team, youâre not just taking a job â youâre opening the door to a career full of possibilities in Customer Operations, IT, and beyond. With a dynamic, agile culture and supportive teams, youâll feel valued and recognized from day one. About the Role Weâre hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, youâll be the friendly and professional first point of contact for customers â helping them solve problems, access essential services, and achieve the best possible outcomes. Every interaction is unique. Youâll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference. Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres â or you are brand new to the industry â weâll provide full training, knowledge resources, and ongoing leadership support so you can thrive. What Youâll Do Handle inbound customer enquiries via phone, email, and processing items Build rapport quickly while providing accurate, timely information Identify and resolve issues by following clear processes and guidelines Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality What Weâre Looking For Clear, confident verbal and written communication Strong attention to detail and accuracy under time pressure Team player who contributes to a positive environment Empathy and patience, especially when assisting people in challenging situations Comfortable navigating multiple computer systems (typing speed 20 WPM or higher) Australian Citizenship and ability to obtain and maintain a Security Clearance Previous customer service or contact centre experience is highly regarded but not essential â transferable skills are welcome; our training will set you up for success Operating Hours Full-time roles available. Rostered shifts MondayâFriday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work. Benefits Excellent career development with proven pathways through Datacom Academy Fully paid Cert III in IT, with course fees and study time covered during paid work hours Best-in-class reward & recognition programs Corporate retail discounts & regular social events Paid parental leave $1,000 employee referral program Join Us At Datacom, youâll work alongside good, genuine people in a welcoming, inclusive environment. Youâll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. If youâre looking for meaningful work, vocational training, and real career progression, weâd love to hear from you How to Apply: Click â Apply â and start your career journey with Datacom today.
Customer Service Representative
Datacom · Posted 13 days ago
About the role
Why Datacom? At Datacom, we work with organizations and communities across Australia and New Zealand to make a real difference to peopleâs lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need â when they need it. Weâre passionate about developing, retaining, and promoting diverse talent. When you join our team, youâre not just taking a job â youâre opening the door to a career full of possibilities in Customer Operations, IT, and beyond. With a dynamic, agile culture and supportive teams, youâll feel valued and recognized from day one. About the Role Weâre hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, youâll be the friendly and professional first point of contact for customers â helping them solve problems, access essential services, and achieve the best possible outcomes. Every interaction is unique. Youâll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference. Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres â or you are brand new to the industry â weâll provide full training, knowledge resources, and ongoing leadership support so you can thrive. What Youâll Do Handle inbound customer enquiries via phone, email, and processing items Build rapport quickly while providing accurate, timely information Identify and resolve issues by following clear processes and guidelines Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality What Weâre Looking For Clear, confident verbal and written communication Strong attention to detail and accuracy under time pressure Team player who contributes to a positive environment Empathy and patience, especially when assisting people in challenging situations Comfortable navigating multiple computer systems (typing speed 20 WPM or higher) Australian Citizenship and ability to obtain and maintain a Security Clearance Previous customer service or contact centre experience is highly regarded but not essential â transferable skills are welcome; our training will set you up for success Operating Hours Full-time roles available. Rostered shifts MondayâFriday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work. Benefits Excellent career development with proven pathways through Datacom Academy Fully paid Cert III in IT, with course fees and study time covered during paid work hours Best-in-class reward & recognition programs Corporate retail discounts & regular social events Paid parental leave $1,000 employee referral program Join Us At Datacom, youâll work alongside good, genuine people in a welcoming, inclusive environment. Youâll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. If youâre looking for meaningful work, vocational training, and real career progression, weâd love to hear from you How to Apply: Click â Apply â and start your career journey with Datacom today.
Customer Service Representative
Datacom · Posted 13 days ago
About the role
Why Datacom? At Datacom, we work with organizations and communities across Australia and New Zealand to make a real difference to peopleâs lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need â when they need it. Weâre passionate about developing, retaining, and promoting diverse talent. When you join our team, youâre not just taking a job â youâre opening the door to a career full of possibilities in Customer Operations, IT, and beyond. With a dynamic, agile culture and supportive teams, youâll feel valued and recognized from day one. About the Role Weâre hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, youâll be the friendly and professional first point of contact for customers â helping them solve problems, access essential services, and achieve the best possible outcomes. Every interaction is unique. Youâll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference. Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres â or you are brand new to the industry â weâll provide full training, knowledge resources, and ongoing leadership support so you can thrive. What Youâll Do Handle inbound customer enquiries via phone, email, and processing items Build rapport quickly while providing accurate, timely information Identify and resolve issues by following clear processes and guidelines Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality What Weâre Looking For Clear, confident verbal and written communication Strong attention to detail and accuracy under time pressure Team player who contributes to a positive environment Empathy and patience, especially when assisting people in challenging situations Comfortable navigating multiple computer systems (typing speed 20 WPM or higher) Australian Citizenship and ability to obtain and maintain a Security Clearance Previous customer service or contact centre experience is highly regarded but not essential â transferable skills are welcome; our training will set you up for success Operating Hours Full-time roles available. Rostered shifts MondayâFriday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work. Benefits Excellent career development with proven pathways through Datacom Academy Fully paid Cert III in IT, with course fees and study time covered during paid work hours Best-in-class reward & recognition programs Corporate retail discounts & regular social events Paid parental leave $1,000 employee referral program Join Us At Datacom, youâll work alongside good, genuine people in a welcoming, inclusive environment. Youâll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. If youâre looking for meaningful work, vocational training, and real career progression, weâd love to hear from you How to Apply: Click â Apply â and start your career journey with Datacom today.
Customer Service Representative
Datacom · Posted 13 days ago
About the role
Why Datacom? At Datacom, we work with organizations and communities across Australia and New Zealand to make a real difference to peopleâs lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need â when they need it. Weâre passionate about developing, retaining, and promoting diverse talent. When you join our team, youâre not just taking a job â youâre opening the door to a career full of possibilities in Customer Operations, IT, and beyond. With a dynamic, agile culture and supportive teams, youâll feel valued and recognized from day one. About the Role Weâre hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, youâll be the friendly and professional first point of contact for customers â helping them solve problems, access essential services, and achieve the best possible outcomes. Every interaction is unique. Youâll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference. Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres â or you are brand new to the industry â weâll provide full training, knowledge resources, and ongoing leadership support so you can thrive. What Youâll Do Handle inbound customer enquiries via phone, email, and processing items Build rapport quickly while providing accurate, timely information Identify and resolve issues by following clear processes and guidelines Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality What Weâre Looking For Clear, confident verbal and written communication Strong attention to detail and accuracy under time pressure Team player who contributes to a positive environment Empathy and patience, especially when assisting people in challenging situations Comfortable navigating multiple computer systems (typing speed 20 WPM or higher) Australian Citizenship and ability to obtain and maintain a Security Clearance Previous customer service or contact centre experience is highly regarded but not essential â transferable skills are welcome; our training will set you up for success Operating Hours Full-time roles available. Rostered shifts MondayâFriday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work. Benefits Excellent career development with proven pathways through Datacom Academy Fully paid Cert III in IT, with course fees and study time covered during paid work hours Best-in-class reward & recognition programs Corporate retail discounts & regular social events Paid parental leave $1,000 employee referral program Join Us At Datacom, youâll work alongside good, genuine people in a welcoming, inclusive environment. Youâll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia. If youâre looking for meaningful work, vocational training, and real career progression, weâd love to hear from you How to Apply: Click â Apply â and start your career journey with Datacom today.
Customer Service Supervisor
REO Group · Posted 14 days ago
About the role
Location: Kilcoy Salary Package: $80-85k Base Super Role Overview Reporting to the Administration Manager, the Customer Service Supervisor will lead the Customer Service & Administration Team and oversee day-to-day customer service operations, including orders, invoicing, freight, returns, complaints and export orders. You will also identify opportunities to improve systems and processes, coordinate team resources and work closely with key stakeholders across the business to deliver excellent customer service and operational outcomes. Responsibilities Lead and support the Customer Service & Administration Team. Oversee order processing, invoicing, freight, returns and customer complaints. Manage export orders and customer applications. Coordinate rosters, leave and team training. Drive process and system improvements. Monitor freight arrangements and costings. Prepare operational reports including DIFOT, order and claims reporting. Ensure effective communication and compliance with workplace procedures. Candidate Profile You will have at least 2 years' experience in Office Management or a similar role , with strong customer service and team leadership experience. You will be an excellent communicator with strong organisational, analytical and time management skills. A proactive approach, initiative and the ability to work effectively with stakeholders at all levels will be essential. Culture & Benefits Lead & develop - Manage and support a multi-skilled team. Make an impact - Drive meaningful process and operational improvements. Broaden your experience - Work across multiple areas of the business. Apply If this sounds like you, please click Apply and submit your resume. We look forward to hearing from you.
Customer Service Officer
FourQuarters · Posted 14 days ago
About the role
About the company Our client is a very large medical company in Australia and is currently looking to have an empathetic person to join their growing team on a temp full time basis. This role is based in Macquarie Park very close to public transport connections & the metro. The position if office based, and is very likely to be extended or become permanent for the right person. About the role Our client is looking for a motivated and friendly customer service representative. You will be the first point of contact for business to business customers, helping with orders and general enquiries while working closely with other departments in a varied and exciting role. This position is perfect for someone looking for the stability of a stable, long term role role in a respected and well-established company with a supportive team environment. The ideal candidate will be experienced in customer service or eager to learn with a positive and can-do attitude. Duties Delivered outstanding customer service in an inbound call centre environment Maintained a strong rapport with customers and sales representatives Dealt effectively with challenging customers Providing frontline communication and support to external customers Responding to customerâs queries in a positive and professional manner Acting as a point of contract between Finance and site personnel Assisting in the preparation of weekly and monthly management reports High quantity of data entry, invoicing and processing orders Skills & experience Proven ability to maintain good working relationships with client, supplier and on-site personnel Experience in SAP software is a nice to have Excellent verbal and written communication skills Strong time management and organizational skills Qualification in business administration or equivalent experience Benefits Competitive rate Learning and development opportunities Scope for growth within the business Support from a strong network of business partners Employee share program Great staff benefits program including novated car leasing and salary sacrificing on work-related purchases, discounts on private health insurance and more How to apply Click APPLY directly through this advert.
Customer Service Consultant
Rentokil Initial · Posted 15 days ago
About the role
Are you passionate about helping people, solving problems and achieving results? At Rentokil Initial, our Customer Service Consultants are more than customer service representatives; they're trusted advisors who deliver exceptional customer experiences while identifying opportunities to help our customers with the right solutions. If you enjoy working with people and love the satisfaction of achieving goals, this could be the perfect role for you. What You'll Be Doing Deliver exceptional customer service across phone, email and digital channels Build trusted relationships and become the first point of contact for our customers Resolve customer enquiries efficiently and professionally Coordinate bookings and work closely with our Sales and Operations teams Identify customer needs and recommend additional services that add value Achieve internal sales targets through consultative conversations and earn commission What We're Looking For Loves helping customers and building relationships Has excellent communication and problem solving skills Thrives in a fast paced environment Is organised, adaptable and enjoys multitasking Is motivated by achieving goals and being rewarded for success Has experience in customer service, hospitality, retail, contact centres or sales preferred but overall attitude is everything! Why You'll Love This Role No cold calling, help existing customers by identifying genuine opportunities to add value Monthly commission opportunities Ongoing training, coaching and career development Supportive team culture with opportunities to grow across Australia Make a real difference to customers every day while building a rewarding career Who We Are At Rentokil Initial, we're passionate about protecting people, enhancing lives and delivering exceptional customer experiences. Our success is built on our values of Service, Relationships and Teamwork and we celebrate people who bring those values to life every day. Ready to Join Us? If you're looking for a career where you can make a difference, develop your skills, achieve sales success and be rewarded for your performance, we'd love to hear from you. Apply today and start building your future with Rentokil Initial.
Customer Service Lead
EatClub · Posted 15 days ago
About the role
About EatClub At EatClub, we believe restaurants and bars are the beating heart of every cityâs culture. Whether it's discovering a hidden gem, grabbing a late-night takeaway, or meeting friends for a drink, our mission is simple: help the hospitality industry thrive through smart, powerful tech. Our platform helps over 2 million customers discover top restaurants and access real-time deals that save them up to 50% off the bill. We empower more than 5,000 venues to fill empty tables, increase foot traffic, and maximise revenue. 1 app in Food & Drink and awarded Australia's Fastest Growing Tech Company by the AFR in 2025. Now is an exciting time to join our team. Initially co-founded by Marco Pierre White and leaders in the food tech scene, we're now a 200 person scaleup that's growing fast and making waves in the industry. Why Youâll Love Working With Us Lead and develop a team of 30 customer service agents. Take real ownership of an operation with significant opportunities for improvement. Help build the team, processes and standards that support our next stage of growth. Work directly with senior leadership and see the impact of your work. Enjoy EatClub staff discounts and dining vouchers. Staff discounts and dining vouchers to enjoy through EatClub About the Role As our Customer Service Lead, you'll own the day-to-day performance of our Australian customer support operation, leading a team of 30 agents based primarily in the Philippines. We're looking for a hands-on people leader who knows how to run a great operation, develop people and get things done. You'll manage the full employee lifecycle, from hiring and onboarding through to coaching, performance management and development. You'll also ensure the right people are online, queues are moving, service targets are being met and customer issues are being resolved. This is a fast-moving environment with plenty of opportunities to improve how we work. You'll need to be organised, proactive and comfortable getting into the details, while building a positive, accountable team culture. What You'll Be Doing Leading the operation: Managing staffing, rosters, attendance, shift coverage and daily service performance across chat, email and other support channels. Hiring and onboarding: Owning recruitment, interviews, selection and the onboarding funnel, ensuring new agents are trained and productive quickly. Managing performance: Tracking individual and team productivity, SLAs, quality and backlogs, identifying issues early and taking action. Coaching and developing people: Running one-on-ones, providing feedback, managing underperformance and developing capable frontline supervisors. Getting hands-on: Understanding the tools and workflows, investigating customer issues and supporting agents with difficult cases. Driving improvements: Implementing better processes, training and support tools to improve efficiency and customer experience. You Have 3 years of direct people management experience in a customer service or high-volume operations environment. Proven experience managing staffing, performance, recruitment and onboarding. Experience leading offshore or remote teams, ideally in the Philippines. A track record of using performance data to improve productivity, quality and service levels. Strong organisational skills, attention to detail and the ability to follow through. Excellent communication skills and confidence having direct performance conversations. Bonus points for experience with Zendesk, live chat, workforce management, hospitality, marketplaces or fast-growing technology businesses. You Are A people person: You genuinely enjoy coaching, developing and motivating others. Hands-on: You lead from the front and aren't afraid to get into the details. Accountable: You take ownership of results and follow through until things improve. Organised and proactive: You spot problems early, make practical plans and get things done. Comfortable with change: You bring structure and clarity to a busy, evolving environment. What Success Looks Like You'll have built a motivated, accountable team that consistently delivers great customer support. Staffing and onboarding will run smoothly, agents will know what's expected of them, and individual performance will be actively managed. Service levels will improve, backlogs will reduce and customers will receive faster, better resolutions. Most importantly, you'll have developed strong frontline leaders and an operation that can grow with EatClub. Maybe This Role Isn't for You If You prefer strategy and meetings over hands-on people management. You aren't comfortable managing rosters, attendance, productivity and underperformance. You need perfect processes before you can make progress. You don't enjoy leading large, distributed teams. One last note: even if you feel that you donât meet all the criteria above, we encourage you to apply. Past work experience is not the only indicator of future success, and we are on the look out for hungry talent who wants to grow with us. So if you want to be a part of something remarkable, then weâre excited to hear from you.
Customer Service
GC Entertainment Sydney PTY · Posted 19 days ago
About the role
Want to work in an enjoyable enviroment why not apply here! That golden opportunity to let it all out and be your full, original, outrageous self. To meet people your own age from all over and become fast friends. To spend your time (and money) on the things that make you truly happy.
Customer Service Representative
Wall Street · Posted 19 days ago
About the role
Customer Service Representative If you love helping people and getting the details right, you'll feel at home here. We're looking for someone friendly and organised to join our customer service team. You'll help customers with their questions, orders and warranty claims, and make sure every one of them feels looked after. There's plenty of variety in the role. You'll get to know a premium range respected by designers and architects, backed by a lifetime guarantee. About Us Meir is an Australian-owned brand that has grown from humble beginnings to a formidable presence in the global market. We specialise in premium tapware and bathroom products, backed by our lifetime guarantee and a relentless commitment to quality and design. We Do It Better isn't just our mission statement, it's how we operate, every single day. The Role Every day, you'll help customers get what they need and help our team keep things running smoothly. Handle phone and email enquiries with clarity, warmth and care Process orders accurately and keep customers updated on progress Flag potential delivery issues early so they can be sorted quickly Handle warranty claims and keep customers informed along the way Keep our CRM and ERP systems accurate and up to date Work closely with our warehouse, sales and internal teams Complete returns and credits and work with our customers to close these out Liase with Freight carriers and coordinate freight bookings with stores where required. This is a full-time role, Monday to Friday, 9am to 5pm, based in our office at Highpoint Shopping Centre in Maribyrnong. You will report to our Customer Service Manager. Who We're Looking For You're warm with people, careful with the details and happy to see things through. When it gets busy, you stay calm and keep everyone in the loop. Customer service experience, ideally in a product-based business Confident with systems, CRM or ERP experience a bonus Calm and clear when conversations get tricky Organised, accurate and able to juggle priorities Current drivers licence Proactive, takes initiative and follows things through to completion And the non-negotiables: you do what you say you'll do, you own it when something goes wrong, and you treat everyone with kindness and respect. Must Have Values These aren't aspirational. They're how we treat each other every day, and the minimum we expect from everyone here. Respect: You're kind and act with good intent. You treat others the way they want to be treated, with empathy. You listen without prejudice and stay calm. Team Work: You bring positivity and optimism, glass half full. You respect other points of view, stay non-judging and helpful, and work towards a common goal. Integrity: You talk about people only when they're in the room. You do what's right when no one's looking, and you do what you say you're going to do. What's on Offer Regular Monday to Friday hours, with your weekends free Be part of an award-winning range sold in 40 countries Stand behind products backed by a lifetime guarantee Plenty of variety, from orders to warranty claims If this sounds like you, we'd really love to hear from you. Send us your CV and a few lines about why this role feels right for you. Let me know your feedback.
Customer Service Lead
ForgeHR · Posted 19 days ago
About the role
About the Role: Our client has spent almost 30 years protecting Australia's construction industry supplying safety equipment and WHS compliance advice trusted on the country's largest construction and infrastructure sites. With over 1,500 satisfied customers and a growing suite of tech-driven compliance products, they're now looking for a Customer Service / Experience Lead to own the customer relationship from onboarding through to long-term retention and service. This isn't an entry-level ticket queue role. You'll be the face of the business for a portfolio of clients â the first call when something needs fixing, the trusted advisor when they're rolling out new tools on site, and the internal voice making sure their feedback shapes the product. You'll work closely with the Application Support team, escalating and resolving technical issues, but your real value is in building relationships that keep clients renewing, expanding, and referring. What You'll Be Doing Owning a portfolio of client accounts â building relationships beyond the inbox Acting as the senior point of contact for escalated technical and service issues Running onboarding and training for new clients adopting the platform Monitoring account health and proactively flagging risk before it becomes churn Partnering with Application Support and Product teams to close the loop on recurring issues Identifying opportunities to expand client usage and value Reporting on account status, satisfaction, and outcomes to the leadership team About You 2 years in a client-facing role â customer success, account management, or senior support Confident managing relationships with site-based, non-desk-based stakeholders (construction/infrastructure exposure a bonus, not essential) Technically curious â comfortable getting hands-on with apps, software, and troubleshooting Strong Microsoft Office suite skills Excellent phone manner and superior written communication Able to juggle competing priorities across multiple accounts Naturally personable, with a genuine customer service ethos Driven to go the extra mile â and to grow a long-term career Why Apply CBD office location Competitive salary up to $95k super Genuine progression Join a stable, established business (nearly 30 years in market) building genuinely new tech products Work with recognisable names across Australia's biggest construction and infrastructure sites To express your interest, please follow the links to apply.
Customer Service
Natalie Marie Jewellery · Posted 20 days ago
About the role
Natalie Marie Jewellery is a modern jewellery brand that combines traditional craftsmanship with our own signature style. Born out of a deep passion for the craft, Natalie Marie Jewellery is centred around the design and creation of modern heirlooms made with the highest quality materials in the most sustainable way possible. We are a family run business and our close-knit team are an extension of our family. We believe in creating a nurturing yet progressive environment, giving our team a place to thrive and develop. We feel fortunate that our showroom, studio and head office are located just a short stroll away from Avalon Beach, Sydneyâs Northern Beaches. As our company grows, weâre always interested to hear from others that share the same ethos, passion and values. At NMJ we create consciously â working to protect people and planet, we are committed to providing Equal Employment Opportunities for all. We are seeking a passionate and experienced Customer Service Assistant to join our team full time. Here at NMJ we are all about the personal touch, from each piece being handmade in our studio, to having someone on the other end of the phone, email or enquiry to chat to. The successful applicant will have strong communication skills, great time management, a high level of attention to detail, a passion for jewellery and will be nurturing and attentive with a personal demeanour. The right person will work brilliantly as part of a team, as well as autonomously, and bring some amazing customer service skills to the role. You will be responsible for our studio email address, managing enquiries and delegating requests to the appropriate teams. On a day to day basis, you will be across our customer service on multiple platforms, such as social channels, email and phone, guiding our clients through their individual NMJ journey, whether it be quick question or the first email to discuss an engagement ring. Reporting to our Head of Customer Service, you will work closely alongside all departments to ensure that communication flows smoothly and in a timely manner. We take great pride in welcoming our clients into the NMJ family, and assisting them to the best of our ability at all times. If you feel this is the perfect career move for you, we look forward to hearing from you, please make sure to include a cover letter in your application. We would love to get back to every candidate however due to the number of applications we will receive we are only able to get back to those who are successful for interview. Thank you for your understanding.
Customer Service
The Parkhive IGA · Posted 20 days ago
About the role
Front End Assistants Dairy Deli Assistants Gorcery Assistants Night fill Assistants Meat Assistants Certficate in Retail Traineeships available earn while you learn!
Customer Service Executive
Informa Connect · Posted 20 days ago
About the role
Job Description This role is based in our 24 York Street office. The role We currently have an exciting opportunity for an enthusiastic Customer Service Representative to join our hardworking Customer Service team full-time. Reporting directly to the Customer Service Manager, your primary focus is to provide exceptional customer service to our internal and external conference customers, with an emphasis on timely, accurate and professional delivery. This role manages multiple competing priorities on a daily basis which means you will be a fast learner, agile, highly organised and have the ability to work effectively as part of a team to achieve individual, team and departmental objectives. Main Duties & Responsibilities Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate Adhere to the duties and deadlines set out by procedures Set-up of event information in the registration database Accurately processing delegate registrations, payments, cancellation and communicate directly with clients by telephone or email, communicating effectively in a professional and timely manner Listen and understand client requests, take ownership of queries and proactively follow through to resolution Liaise with internal departments to ensure smooth delegate registration process prior to and upon arrival at events Ensure tasks are completed to the agreed standards of quality and within the agreed service levels â follow procedures and checklists
Customer Service Officer
Marble Group · Posted 20 days ago
About the role
About the Company Our client is a family run Builder producing over 120 homes annually across the local Sydney market. They are a growing business in the volume and custom building market with a small tight knit team based out of Southwest Sydney. As they expand, we are looking to bring on an additional Customer Service Administrator to join their office. This position will be responsible for managing the customer's experience throughout pre-construction, as well as coordinating the end to end work flow throughout the pre-construction process. About the Role This is a fantastic opportunity for a motivated Pre-Construction or Customer Service Officer to join a growing business in the volume building market. The right candidate will have strong time management, customer service skills, and the ability to thrive in a challenging and fast paced environment. This role will be extremely customer focused and driven around the clients pre-construction experience. You will be the point of contact for all internal and external stakeholders, be responsible for managing all aspects of the pre-construction phase including coordinating council permits and applications with the internal Permits Officer, and will be the first point of contact for the customers throughout pre-construction. Skills and Qualifications Minimum 5 years experience working as a Customer Service Officer or a Pre-Construction Administrator with a Home Builder Strong attention to detail Robust administrative skills and ability to multi-task Ability to work within a team environment and autonomously Proficiency with Microsoft Office Suite Excellent written and verbal communication skills Self-motivated, energetic and driven individual with a positive attitude Benefits Generous salary on offer pending relevant industry experience A driven and results focused team to support and drive you Be an integral part of a thriving and reputable business within the residential building industry Flexible working hours Onsite parking provided Feel free to reach out to me on 0447 367 966 for a confidential chat regarding this role. In the past 5 years we have been extremely humbled to have placed over 14,000 people into meaningful employment . This equates to 21 lives enhanced every day! Lara Khan | [email protected] | 02 8116 2200 By submitting your CV you agree to have read: marble.com.au/privacy
Customer Service Representative
Conquest Personnel Pty Ltd · Posted 20 days ago
About the role
Customer Service Officer Location Dingley - just perfect for most suburbs including use of the freeway link Long established well-known company in business for over 60 years Position available right now for experienced customer service officer with some supervisory skills Friendly team, both in the office and in the warehouse - everybody works together to achieve great results Old-fashioned family values make for a great culture Stable and secure working environment Competitive and attractive salary package Job duties include: Processing customer orders accurately and efficiently - this could involve use of different systems and manual operations Managing customer inquiries via phone and email Liaison with sales, production, warehouse and transport teams to see orders through to completion Preparing invoices and credit notes Generating daily reports and maintaining customer records Extensive use of Excel spreadsheets to coordinate tasks General admin support and a flexible approach to work job duties - if the job is there it needs to be done You will need: To have good strong customer service skills and an attitude that promotes getting the job done calmly and efficiently Ideally a manufacturing background Aptitude to cope with different systems and manual operations Good strong excel skills Attention to detail and a real can-do attitude An ability to lead the team at times though this is certainly a hands-on role The skill to juggle multiple tasks at once and remain focused Someone who brings a smile to work every day - a great team player Interested? Then we look forward to receiving your resume.
Customer Service
CGC Recruitment · Posted 23 days ago
About the role
Customer Service Manager â International Freight Forwarding Perth, WA | $80,000 â $100,000 Super DOE An established international freight forwarding and logistics business is looking to appoint a Customer Service Manager to join its Perth operation. This is an excellent opportunity for either an experienced Customer Service Manager or a strong Customer Service Representative / Senior Customer Service professional ready to take the next step into leadership. The Role Working closely with the wider operations and management team, you will take responsibility for delivering a high level of service across a portfolio of freight forwarding customers. The position will have a strong focus on international freight, particularly import sea freight, while also providing the opportunity to lead, support and develop the customer service function. Your responsibilities will include managing key customer relationships and acting as an escalation point, overseeing import sea freight enquiries and shipment updates, coordinating with operations and overseas partners, resolving service issues, monitoring service levels and supporting the development of the wider customer service team. About You We are looking for someone with experience in international freight forwarding, ideally with a strong understanding of import sea freight and customer service. You may already be managing a team, or you could be an experienced Customer Service Representative, Senior Customer Service Operator or Import Customer Service professional who is ready to step into their first management position. You will bring strong communication and relationship-building skills, a good understanding of the international freight process, confidence dealing with customers and operational issues, and the ability to remain organised in a fast-paced environment. Previous leadership experience is advantageous but not essential for the right person with the attitude and capability to step up. What's On Offer $80,000 â $100,000 Super, depending on experience Genuine opportunity to step into a Customer Service Manager position Established international freight forwarding environment Strong exposure to import sea freight Opportunity to lead and develop a customer service function Long-term career development and progression If you have a background in freight forwarding customer service and are either an established leader or ready to take the next step in your career, we'd be keen to hear from you. SCR-liam-flynn [email protected]
Customer Service Officer
Embodied · Posted 23 days ago
About the role
We are currently seeking an experienced Customer Service Officer to join a well-established, privately owned business based in Midvale. Working full time from 9am to 5pm, this role is a key point of contact for customers, with a strong focus on answering customer calls, managing a shared inbox and following up on delivery times to ensure customers are kept informed every step of the way. The business supplies industrial products to a broad range of clients across the mining, construction and industrial sectors, and has a strong reputation for dependable delivery and responsive service. Due to continued growth, they are seeking a capable customer service professional to support their clients and sales team. Key Responsibilities: Answer and manage inbound customer calls in a professional and friendly manner, resolving enquiries quickly and accurately Manage the shared customer service inbox, prioritising and actioning emails promptly Follow up on order and delivery times, keeping customers informed on the status of their orders Liaise with the warehouse and purchasing teams to track orders and resolve any delivery issues Process phone and online sales orders accurately and efficiently Maintain and update customer records so information remains accurate and current Provide general administrative support as required Key Requirements: Previous experience in a customer service, sales support or administration role Confident handling a high volume of customer calls with a professional and friendly phone manner Strong organisational skills with the ability to manage a busy shared inbox and multiple priorities Excellent attention to detail and a proactive approach to following up and resolving issues Excellent verbal and written communication skills Advanced Microsoft Office skills, with NetSuite experience highly regarded but not essential This is a great opportunity to join a privately owned business with a supportive, team-oriented culture. If you enjoy a fast-paced, fun work environment and being part of a close-knit team, this is an excellent role. Please send your details to Joe Norris by applying via the provided link or call 0435 319 727 to discuss this opportunity further.
Customer Service Specialist
MEI Group Pty Ltd · Posted 23 days ago
About the role
Mammoth is a world-leading provider of equipment and innovative power system solutions, with operations across Australia, New Zealand, Canada, Mexico and Argentina, supporting the mining, transport, rail, industrial, agriculture and marine sectors. We're rewriting how our Customer Service function operates. We're at the start of an exciting transformation, and we're hiring 2 x Customer Service Specialists to join our team in Acacia Ridge. Help us shape our future and join us on the journey to success. Please note : Applicants will be invited to completed an automated questionnaire as part of the shortlisting process. The role: Our customers operate in technically complex, high-value, and often time-critical environments. A single enquiry might require you to anticipate needs, validate technical detail, understand context and history, investigate options, coordinate across departments, generate a quote, process an order, manage logistical expectations, and proactively manage the customer through to resolution in a case lifecycle that may span days / weeks. You own the outcome. You don't wait for someone else to chase it. You drive momentum and make sure the customer is never left to navigate our internal complexity themselves. Most importantly, you make it easy for our customers to do business with us. What you'll do : Facilitate customer orders and product enquiries Coordinate logistics, and deliver end-to-end pre- and post-sales support Keep our shared Salesforce case queue moving and CRM records ready Contribute proactively to a positive, solutions-driven team culture - and to continuous improvement About you: A true customer service professional who thrives on ownership, accountability, and high standards - and genuinely cares about the customer experience Highly organised, with integrity and pride in your work to move at pace without cutting corners Commercially switched-on - you understand that every customer interaction is a potential commercial opportunity A team player and a role model. You'll invest in your own self development, and help raise the standard of the team around you 3 years in a customer service, sales support or order management role. Exposure to B2B, technical, industrial, manufacturing, engineering or automotive sales/service environments is highly desired Experience managing enquiries through a shared case or ticketing queue (Salesforce or similar CRM) Comfortable with ambiguity and change. Systems, processes, and operational rhythms will continue to evolve. We need someone who treats improvement as part of the job, and values it as part of the opportunity Hours - Our team runs 3 x rotating rosters Monday to Friday. All shift are based out of our Acacia Ridge location: 6:30am - 2:30pm 8.30am - 4.30pm 11.00am - 7.00pm. Once you've settled in, you'll also join a rotating at-home weekend roster (roughly one weekend in seven). Optional public holiday work is available. Join a team where customer service is valued, professional development is encouraged, and success is achieved through collaboration. You'll have the opportunity to make a genuine impact while building a rewarding long-term career in a supportive and high-performing environment.
Customer Service Representative
Woodforde Group · Posted 23 days ago
About the role
The Opportunity We're partnering with a well-established Australian business experiencing a busy peak period leading into Christmas. As a result, they're looking for an experienced and customer-focused Customer Service Representative to join their team on a temporary basis from Monday 26 October through to mid-December . This is a fantastic opportunity for someone who enjoys working in a fast-moving environment, thrives on problem-solving, and takes pride in delivering exceptional service to customers. Key Responsibilities Provide outstanding customer service via phone, email, and online enquiries Manage incoming customer orders and coordinate with the warehouse team Monitor and respond to enquiries through the shared sales inbox Track and update customer orders, ensuring accurate and timely communication Coordinate freight and delivery requirements Maintain customer records and perform accurate data entry Assist with reporting and administration using Microsoft Office Resolve customer enquiries efficiently while maintaining a high standard of service About You To be successful in this role, you will bring: Previous experience in customer service, sales support, order processing, or administration Excellent communication and relationship-building skills A proactive approach with strong problem-solving abilities The ability to prioritise and manage multiple tasks in a fast-paced environment Intermediate Microsoft Office skills, particularly Excel Experience using CRM or inventory management systems Highly regarded: HubSpot experience Shopify experience Cin7 experience What's on Offer? You'll be joining a welcoming and down-to-earth team during one of their busiest and most exciting times of the year. This role offers the chance to gain valuable experience in a fast-paced customer-focused business while working with a supportive team that genuinely enjoys what they do. If you're available to commence on Monday 26 October and can commit through to mid-December , we'd love to hear from you. Apply Now! To apply, please submit your resume via the Apply button. Learn more about Woodforde Group and how we can help you: https://woodfordegroup.com.au/At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.
Customer Service - Customer Service Officer
Capital Transport and Logistics Group Pty · Posted 26 days ago
About the role
Customer Service Officer Department Customer Experience Reports directly to Customer Experience Supervisor Reports InDirectly to Group Customer Experience Manager Number of reporting relationships 2 Employing entity Capital Transport and Logistics Group Pty Ltd authority to act This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager. Number of staff reporting directly to this position 0 Critical relationships (internal) Customer Experience Supervisor Group Customer Experience Manager Customer Service Department Courier Department Taxi Trucks Department Fleet Management Department Sales and Account Management Department Administration Department Contracts Department HR and HSEQ Department Critical relationships (ExTErnal) Existing clients Sub-contractors Position Summary As a Customer Service Officer, you will report directly to the Customer Experience Supervisor and indirectly to the Group Customer Experience Manager. You are responsible for ensuring that all telephone calls are answered promptly and professionally at all times. As a Customer Service Officer, you are to provide superior customer service to our clients by ensuring that all client bookings are taken efficiently and accurately. You must identify and resolve any potential delivery issues before they impact our clients and ensure that all clients are informed of any delivery issues or delays. You are also required to follow up on any service issues by liaising between the client, sub-contractor and relevant Departments. 1. Key Responsibilities and Tasks 1.1 Performance measures and key peformance indicators (KPI) You must ensure you meet the following performance measures and KPIs: Performance Measure Benchmarked KPI Telephone calls are answered promptly to avoid unnecessary abandoned calls and high average answering times Answer within 3 rings (i.e. 7 seconds) Client bookings are taken efficiently and accurately to minimise booking errors Booking errors must not exceed 1.5% of your total bookings per day Average number of client calls handled per hour per day Average of 15 client calls per hour, per day Average call handling time Does not exceed 1 minute and 50 seconds (ie. 110 seconds) Number of re-queued telephone calls Less than 2% of total calls 1.2 Customer Service and client bookings Provide superior customer service to clients at all times. You must answer all phone calls with âWelcome to Capital, this is [name] Ensure that you capture the following information on all telephone bookings: Type and number of goods; Dimensions; Weight; and Special delivery instructions (if they apply). Ensure that all bookings are taken in line with the Company Manual Handling Policy. You must ensure that you take all reasonable steps to ensure no bookings that pose a hazardous manual handling risk are entered into the TMS. You must escalate to your Manager where you are unsure or in any instance where you need to book an assist Consider the requirements of each job, including the environment the sub-contractor will be exposed to and apply suitable control measures to the booking, including but not limited to specialised equipment, manual handling equipment, detailed instructions and/or an assist Ensure that Dangerous Goods bookings are made in line with the Company Dangerous Goods Policy, and that all Dangerous Goods bookings are authorised by a Supervisor, Manager or other authorised person Promote the Capital Groupâs online booking system and tracking system to all clients at all times Where you are tasked with performing client call backs you must: Ensure that you proactively contact clients to inform them of the status of their pick ups. Where there are any anticipated or actual delays, you must ensure that clients are contacted and informed of such delays as soon as they appear in the âCall Backsâ section of the Transport Management System (TMS); Ensure all client ring backs for new and endangered accounts, VIP and express jobs are made within the agreed timeframe set by your Manager; Escalate any jobs where the delivery is within 15 minutes of the completion deadline to the relevant Department Supervisor or Manager via the âQueryâ function in the TMS; Ensure any updates, times and changes to bookings are properly actioned immediately after the relevant telephone call, prior to answering the next phone call; and Ensure all client correspondence, times and changes to jobs are recorded in the Notepad section of the TMS against the relevant job number. You must use your best endeavours to resolve client queries in one telephone call Action and resolve all client enquiries within 24 hours of receipt. If a client enquiry cannot be resolved within 24 hours, you must escalate the matter to your Manager immediately. You are required to liaise with the relevant Departments, clients and sub-contractors, where necessary Where required, you must transfer telephone calls to the appropriate person, which may include the relevant Account Manager. When doing this, you must ensure that all relevant information received is accurately passed on to the appropriate person. In no circumstances are you to simply transfer the call without communicated the relevant information You must be logged into the telephone system at all times, with the exception of âMake Busyâ and break times, to accept incoming telephone calls. You must ensure you use the use the telephone system as outlined in the Customer Service Standard Operating Procedures. In particular, you are to only use the âMake Busyâ telephone option for breaks and for the purpose of completing work-related tasks 1.3 administration Monitor the Bookingsâ public email folder, action emails within 24 hours of receipt. If you are unable to resolve the issue within this timeframe, you must escalate to your Manager without delay If you are instructed to service the Koala accounts, you must monitor the Google Live Spreadsheet 1.4 General Responsibilities Attend Customer Service Department meetings as required Attend one on one meetings with your Manager as required Ensure all incidents reported to the Customer Service Department are forwarded to the relevant Department, immediately. You must ensure you obtain all the relevant information including the relevant driver number, job number and client contact number so the relevant Department can follow up the incident accordingly Effectively communicate with colleagues and sub-contractors Advocate co-operation with other departments Ensure that your written and verbal communication with clients, colleagues and sub-contractors is always professional and courteous Be logged in to all relevant programmes and ready to handle incoming calls at the beginning of each shift Assist with any reasonable tasks requested by your Manager; which may include, but is not limited to, being available for on-call work during peak periods of the year Notify your Manager if you require additional training as soon as practicable Ensure you use work time and resources for work activities, through limiting personal phone calls, internet browsing and mobile phone usage Ensure compliance with Capital Groupâs Company Policies at all times Ensure compliance with the Work Health and Safety (WH&S) responsibilities as outlined in section 3 2. Work Health and Safety (WH&S) Responsibilities All staff are responsible for the following safe work procedures and instructions: 2.1 Employees must Cooperate with the Capital Group in relation to activities undertaken to comply with WH&S and National Heavy Vehicle legislation; Undertake all relevant training to carry out your responsibilities in line with CGâs policies and procedures and legislative requirements; Perform their roles effectively to manage Chain of Responsibility (COR) risks, and ensure their actions or inactions do not cause or contribute to road safety breaches, specifically with regards to: Load Restraint; Mass and Dimension; Fatigue; Speed; and Vehicle Standards. Ensure that any potential or actual breaches of CG policies and procedures are reported immediately to their Manager; Take reasonable care for their own health and safety and the health and safety of other people who may be affected by their conduct in the workplace; and Not wilfully or recklessly interfere with or misuse anything provided in the interest of environment health and safety or welfare. 2.2 Supervisors are responsible for Providing adequate supervision through technical guidance, training and support to ensure employees carry out their responsibilities in line with CGâs policies and procedures and legislative requirements; Maintaining regular communication with employees to identify if there are any issues that could result in a breach to CG policies and procedures and escalating to the Manager and relevant key stakeholders; Assisting with any efforts undertaken by the Capital Group to implement initiatives and corrective actions to comply with WH&S and National Heavy Vehicle legislation; 2.3 Managers and Section Heads are responsible for Ensuring information, training, instruction and supervision is provided to all employees at the point of induction, and cyclically thereafter, so that they can effectively perform their roles and responsibilities in accordance with CG policies and procedures, and legislative requirements; Maintaining regular communication with employees to identify if there are any issues that could result in a breach to CG policies and procedures; Monitoring internal and external processes to identify risks to the business and developing suitable control measures; Identifying and investigating any potential or actual breaches, notifying and consulting with the relevant key stakeholders, implementing corrective actions required for compliance without delay, and ensuring appropriate records are maintained.
Customer Service Consultant
carsales · Posted 26 days ago
About the role
Job Description Whatâll youâll be doing: As a Customer Advocate at carsales, your primary responsibility is to provide the best experience possible to all of our customers through offering customers quality support and assistance across multiple channels, such as phone, and email. Working in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital). By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction. Your role also includes helping maintain the day to day operations of the Success Team through tasks such as, advert approvals, fraud identification, adjacent product support and administrative tasks. Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we donât take ourselves too seriously). Understand and share expertise in problem solving and solving them quickly . Develop and support solutions that deliver exceptional customer service. Demonstrate understanding, motivations and expertise in meeting KPIs.
Customer Service Officer
LP Consulting Services · Posted 26 days ago
About the role
$38.99 casual rate Monday to Friday 9.00am-5.00pm Salesforce experience beneficial Derrimut Location The overall purpose of the position is to effectively support the Customer base of a large liquor business by meeting the agreed service levels. You will be required to professionally process inbound customer service calls, ensure delivery of a consistent and high-quality customer experience and be proactive in identifying business improvement opportunities. The ideal candidate will be required to obtain and evaluate all relevant information to handle inquiries and complaints, to act as the communication conduit between our customers and our business partners, suppliers and service providers. Areas of Accountability: Responding to online and phone enquiries in a timely and professional manner Performing bookings and schedules for customers and delivery drivers Following up on deliveries and ensuring DIFOT is adhered to Assisting Customers with claims relating to damages, breakages and/or incomplete goods Create strong relationships with customers and offering quick and responsive updates Liaise with the warehouse staff in regards to damage claims Document all claims and enquiries into the company database Represent the company in a professional and positive manner at all times General support duties as required with the role Preferred Experience and Qualifications: Strong knowledge of MS Office Systems Salesforce system knowledge an advantage Exceptional verbal and written communication skills Certificate in Business Administration or similar a benefit but not essential If you believe you meet the above criteria apply now of email Hannah Limond at [email protected] LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
Customer Service Officer
TLH Group · Posted 28 days ago
About the role
MCJ Appointments is seeking a Customer Service Officer who enjoys helping people and can deliver clear, accurate advice in a busy council environment. Youâll support residents, businesses and other customers across the contact centre, front counter and administration team. Every day will bring different enquiries, so youâll need to listen carefully, find practical solutions and keep accurate records. What youâll be doing Responding to calls and face-to-face enquiries about Council services Recording requests, applications and complaints in the CRM Working towards resolving enquiries at the first point of contact Processing front counter transactions, including payments Supporting administrative tasks and working with other Council teams What youâll bring Experience in a busy, multi-channel customer service role Clear communication, empathy and strong problem-solving skills Confidence using several computer systems at once The ability to prioritise, work independently and maintain accurate records Council experience, cash handling experience and a relevant customer service or administration qualification would be an advantage. If youâre ready to make a positive difference for the Inner West community, apply through MCJ Appointments today. At MCJ Appoitments, we value our team members highly. In addition to the benefits of your new employer, we offer you: A fortnightly pay cycle giving you access to your wages sooner rather than later A free Workplace Wellbeing Program which will provide you and your family with access to professional support services Dedicated consultants to give you all-around support Be recognised as part of the team, and not just a number At MCJ Appointments we strive to create a place where everyone belongs, is valued, and has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures â including Aboriginal and Torres Strait Islander peoples, the LGBTQI community, and people living with a disability. .